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ALGEBRA
Excellence in IT Education & Training
Bridging the ICT skills gap in private sector
Hrvoje Balen, B.Sc.EEmember of the managing board
Agenda
• Algebra Group– Educational institution
– University college for applied computer engineering
• Facts on adult learning
• Continuing education – incentives and obstacles
• Raising enrollment ratio
• Main drivers for organising in-company training and education
• Succesufull examples:– Training for new products and technologies
– Training for employment
• How to bridge the ICT gap?– Analysis, Surveys, Curriculum Development
Algebra
ALGEBRA
Algebra Educational Institution
(www.algebra.hr)
Corporate
training
Public, Unemployed
VETE-learning
University College for Applied Computer
Engineering (www.racunarstvo.hr)
Initial
education
Adult
education
Algebra Educational Institution
With more than 18.000 courses annualy, according to IDC and Microsoft, Algebra is leading IT training center in the region
Branch Offices:
• Zagreb (HR): Maksimirska 58a, Ilica 242
• Split (HR): Slavideva 15
• Zadar (HR): Špire Brusine 16
• Osijek (HR): Reisnerova 74
• Pula (HR): Ciscuttijeva 2
• Sarajevo (BIH): Marka Marulida 2
• Tuzla (BIH): Trg Slobode 16
Algebra Educational Institution
• IT courses– Computer literacy, Office, WEB, DTP, CAD, Administrative…– International certification: ECDL, Adobe, Autodesk, A+...
• Vocational Training Programmes – formal adult education– 20 training programes (classroom and e-learning)– Verification from Ministry of science, education and sports– State recognition and vendor certification
• Specialized IT Courses– Microsoft CPLS (Bundled courses: MCSA, MCITPro, MCTS
.NET...)– Cisco Network Academy (CCNA, CCNA Security, CCNP)– JAVA training and education– Certified Ethical Hacker (CEH, ECSA, CHFI)– VMware– ITIL– EUCIP
• Business Education– Project Management (PMI, IPMA)
Algebra Educational Institution
• 50 full-time employees; more than 150 part-time consultants and trainers
• ISO 9001 certified institution
• Clients: 25 out of 30 largest croatian companiesAgrokor, Konzum, Zvijezda, Ledo, Jamnica, Belje, PBZ (Intesa SanPaolo), Splitska banka (Societe Generale), Sunčani Hvar (Orco), Hypo-Alpe-Adria banka, Zagrebačka banka (Unicredito), HPB, Erste banka, OTP banka, Allianz, T-Hrvatski telekom, T-Mobile, VIPnet (Mobilkom), Pliva (Teva), IGH, Tisak, Končar, Siemens, Državna geodetska uprava, Min. pravosuđa, Min. obrane, Min.financija, jedinice lokalne uprave, FINA, HZMO, Tankerska plovidba...
E-learning products
University College for Applied Computer
Engineering
http://www.racunarstvo.hr
Software Engineering Systems Engineering
Alignment with ECTS (Bologna declaration)
Alignment with ASIIN i EUCIP
Unique program that ends with diploma in
computer engineering and IT certificates
FER accredited (Faculty of Electrical
Engineering and Computing in Zagreb)
Tight connection with private sector through
the activities of Economic Council: ICT skill
demand monitoring, internships, prkects...
University College for Applied Computer
Engineering
Facts on Adult Learning
Involvement of adults in lifelong learning
0,00%
5,00%
10,00%
15,00%
20,00%
25,00%
30,00%
EU25 EU15 Grčka Hrvatska Slovenija Danska
% o
dra
slo
g s
tan
ovn
ištv
a
2004. 2005.
Adult population (age 25 to 64)
Source: Eurostat (EU Labor Force Survey).
European benchmark: 12.5% untill 2010Source: Working paper 2005. report: Progress towards the Lisbon objectives in education and training
EU 25 target 2010
Training – YES (44%)?
personal interest for
skills improvement
job demand
easier job finding
formal certificate
finding better job don't know
Source: Algebra – Valicon, 2009, Annual research on lifelong learning and computer literacy
Training – NO (56%)?
not enough spare time for
learning
lifelong learning
doesn't help me in my
career
lifelong learning is very important, but I
have other priorities
have no money
don't know
refused to answer
there is no adequate
education in my proximity
something else
Source: Algebra – Valicon, 2009, Annual research on lifelong learning and computer literacy
How to raise enrollment ratio?• Legal aspect:
– Verification and quality monitoring (Ministry of Education or State agencies) of educational institutions and programmes
– Formal and centralised national certification process
– Correlation with vocational societies and chambers
• Financial aspect:
– VAT exemption for individuals
– Tax deductions for individuals and employers
– Additional state funding for targeted industries, sectors or vocations
• Technological aspect:
– E-learning adoption and verification (non-formal and informal learning)
• Practical aspect:– Alignment with recognized, vendor specific training and certification
– Positive feedback from employers – job ads demanding specifical education or certification
– Tight correlation of education with future labour market needs
– Private sector (corporate and SME) demand
InCompany training – why?
• Productivity and expertise of staff
• Implementation of new technologies, products and/or procedures
• Partner status and compliance
• Competition pressure
• Employees satisfaction
• Tax deductions
Demand-Training-Deployment
• Example: T-Com implementing ADSL technology as a new product in Croatia
• Challenge: introduce existing telecommunication technicians in end-user deployment and set-up
• Solution: pre-assesment -> tailor made hands-on training -> testing
Demand – Training – Employment
• Algebra – cooperation with Croatian Employment Servicesor Internet job sites and Corporations (or SME):– “Osvoji posao #1”: APIS-IT Ltd.
• selection – Java Programming education – internship – job
– “BUG/Mreža stipendija”: Siemens AG, Konzum Ltd.
• contest – selection – Microsoft and Linux education – probation
– “Osvoji posao #2”: APIS-IT Ltd.
• selection – Microsoft and IBM server administration – internship – job
– “CAD Specialist Programe”: FEAL Ltd.
• selection – tailor-made CAD training – internship – job
– “IBM ACE Career Program”
• internship with leading Croatian companies and high employment rate after the programme: IN2, FINA, M San, GZAOP, Siemens...
• University College – cooperation through Economic Council – employers, ICT companies and relevant institutions– Internships, guest speakers, technical expertise, coordination of
academic programme according to needs
Bridging the ICT skills gap
• Search for ICT job demand:– Interviewing largest ICT employers (IDC
Adriatics)
– Consulting employment services (HZZ)
– Analysing job offers through relevant job sites (MojPosao.net)
– Including Employers association (HUP ICT)
• Adjusting educational and training curriculums or developing new
• Surveying ICT employers annually for ICT workforce demand (Algebra and University College for Applied Computer Engineering)
