Hosted by

SearchSAP.com’sSAP Report Card

Vicki-lynn Brunskill, Editor, SearchSAP.comJon Panker, Editorial Director, TechTarget

Hosted by

About the survey

Conducted via Web form, September, 2004

Invitations sent to SearchSAP members on nth name basis

300 surveys completedResults to be published on

www.SearchSAP.com

Hosted by

Demographics

Hosted by

Company size

0 50 100 150

<500

500-1000

1,000-5,000

5,000-10,000

>10,000

# of respondents

=

“How many employees are in your entire organization?”

N=300

Hosted by

Location

0 50 100 150

North America

South America

Germany

United Kingdom

Europe-other

Asia Pacific

Africa/ Middle East

# of respondents

=

N=300

Hosted by

Purchase power

0 50 100 150 200

Determine need

Evaluate products/ services

Recommend and specify products

Implement products/ services

Decision maker

# of respondents

=

N=300

What is your role in purchasing products, services and/or technology?

Hosted by

Deployment

Hosted byDeployment

Which SAP release do you currently work with?

1. mySAP ERP 2. Enterprise 4.7 3. 4.x 4. 3.x or earlier

Which SAP release do you currently work with?

0/0

30% 30%

20% 20%

1 2 3 4

Hosted by

Release profile“Which SAP release do you currently work with?”

0 50 100 150 200 250

3.x or earlier

4.x

Enterprise 4.7

mySAP ERP

# of respondents

=

Hosted by

Migration plans

less than 12 months

36%

more than 12 months

40%No plans

24%

If you are not using Enterprise or mySAP ERP, when will you upgrade?

N=300

Hosted by

0/0

50% 50%

1 2

1. Enterprise 2. mySAP ERP

Which upgrade path will you follow?

Hosted by

Migration plans

Enterprise (4.7)66%

mySAP ERP34%

Which upgrade path will you follow?

N=300

Hosted by

NetWeaver

Very well3%

Moderately well17%

A little40%

Not at all40%

“How well do you believe you understand SAP’s NetWeaver initiative?”

N=300

2003

Very well15%

A little62%

Not at all23%

2004

Hosted by

0/0

40%

30% 30%

1 2 3

1. Yes 2. No3. Not Sure

Do you plan to incorporate NetWeaver into your system?

Hosted by

NetWeaver

Yes38%

No19%

Don't know43%

“Do you plan to incorporate NetWeaver into your system? ”

N=300

Hosted by

Attitudes

Hosted by

Value perception“What is your opinion of the following statement: ‘SAP products offer good value for the money?’”

Agree85%

Disagree15%

Hosted by

Market power in flux

Declining18%

Increasing64%

Not changing18%

“Would you say SAP's market influence is…”

N=300

Declining19%

Increasing39%

Not changing42%

2003 2004

Hosted by

Support report

2 3 4

Crisis

User education

Pre-sale

200420032002

=

“Rate your satisfaction with SAP customer support in these areas.”

Avg. N=300

Very unsatisfied Very Satisfied

Hosted by

Documentation

2 3 4

Upgrade

New product

SAP Service Marketplace

Online Service System (OSS)

20042003

=

“Rate your satisfaction with SAP documentation in these areas.”

Avg. N=300

Very unsatisfied Very Satisfied

Hosted by

Corporate Image

0 100 200 300

Flexible,customer-centric

organization

Uncaringcorporatemonolith

Innovativetechnology

leader

Key businesspartner

# of respondents

Sep-04Sep-03Mar-03

=

“Which statement best describes SAP's corporate image?”

N=300

Hosted by

ConclusionsCustomers are, overall, pretty confident in

SAPCustomers are embracing Enterprise (4.7)NetWeaver message becoming clearerCustomer support and documentation

declined since 2003Corporate image improved since 2003