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SERVICE DELIVERY PLATFORMS 27 – 28 OCTOBER 2010 Resorts World Sentosa, Singapore The 5th Annual BOOK NOW! www.sdpsummitasia.com PLATINUM SPONSOR: OFFICIAL TV PARTNER: OFFICIAL MEDIA PARTNERS INTERNATIONAL MARKETING PARTNER: ENDORSING ORGANISATIONS: Optimising SDP in the Battle for New Communications Revenues Asia’s Largest and only SDP conference is back! What’s new for 2010? • 12+ Operator Speakers from Asia, Middle East and Australia Featuring case studies from Optus Singtel, PT Indosat, PT Bakrie Telecom, Idea Cellular, TELKOM, Banglalink, Qatar Telecom • CxO ‘Operator’ Roundtable as Keynote • Analyst Briefing – Perspectives and Futuristic outlook • Technology Demos on architecting for the Cloud and Next Generation Charging • Operator showcase of successful SDPs for small, medium and large operations • Debate on telco app stores vs traditional app stores • How to win the VAS market with innovative ideas & proven revenue models • Back to basics – justifying SDP business case, solving implementation challenges • Update on industry standardization 12+ Operator Speakers including: Dumindra Ratnayaka, CEO, ETISALAT, Sri Lanka Teguh Prasetya, Group Head VAS Marketing, PT INDOSAT, Indonesia Thatha Rao, VP Network Planning, PT BAKRIE TELECOM, Indonesia SP Narayanan, Vice President & Head VAS and Long Distance, IDEA CELLULAR LIMITED, India Clark Lam, Director, Consumer Products - Social and Multimedia Services, SINGTEL, Singapore Judi Achmadi, SDP Project Director, PT TELEKOMUNIKASI INDONESIA TBK (TELKOM), Indonesia Bharat Alva, Head Online & Applications Technology Team, OPTUS SINGTEL, Australia Tan Tiong Heng, General Mnanager, Core Network Planning, M1, Singapore Qauser Zaman, VAS Manager, BANGLALINK (ORASCOM TELECOM), Bangladesh Reinhard Kniebeiss, Mobile Portal Specialist, QATAR TELECOM, Qatar Tim Raby, Interim CEO, WHOLESALE APPLICATIONS COMMUNITy Claes Cegrell, Strategic Product Manager SDP, ERICSSON Antony Beswick, Solutions Product Manager Consumer Applications, ERICSSON Dinesh Saparamadu, CEO, hSENID MOBILE Harsha Sanjeewa, CTO, hSENID MOBILE Prof. Dr. Thomas Magedanz, Director of Research Group, FRAUNHOFER FOKUS, Germany Jaikishan Rajaraman, Senior Director Asia-Pacific, GSMA 50% Operator discount! Community Portal Pre-Conference Masterclass 26 October 2010, 9.00 – 13.00 SDP in the Cloud: Strategies, Experiences and Business Models for Telcos

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service delivery platforms27 – 28 october 2010Resorts World™ Sentosa, Singapore

The 5th Annual

book now! www.sdpsummitasia.com

Platinum SPonSor:

official tV Partner:

official media PartnerS

international marketing Partner:

endorSing organiSationS:

optimising SdP in the battle for new communications revenues

Asia’s Largest and only SDP conference is back!

what’s new for 2010?• 12+OperatorSpeakersfromAsia,MiddleEastandAustralia

FeaturingcasestudiesfromOptusSingtel,PTIndosat,PTBakrieTelecom,IdeaCellular,TELKOM,Banglalink,QatarTelecom

• CxO‘Operator’RoundtableasKeynote• AnalystBriefing–PerspectivesandFuturisticoutlook• TechnologyDemosonarchitectingfortheCloudandNextGenerationCharging• OperatorshowcaseofsuccessfulSDPsforsmall,mediumandlargeoperations• Debateontelcoappstoresvstraditionalappstores• HowtowintheVASmarketwithinnovativeideas&provenrevenuemodels• Backtobasics–justifyingSDPbusinesscase,solvingimplementationchallenges• Updateonindustrystandardization

12+ operator Speakers including:DumindraRatnayaka, CEO, ETISALAT, Sri Lanka

TeguhPrasetya, Group Head VAS Marketing, PTINDOSAT, Indonesia

ThathaRao, VP Network Planning, PTBAKRIETELECOM, Indonesia

SPNarayanan,Vice President & Head VAS and Long Distance, IDEACELLULARLIMITED, India

ClarkLam,Director, Consumer Products - Social and Multimedia Services, SINGTEL,Singapore

JudiAchmadi,SDP Project Director, PTTELEKOMUNIKASIINDONESIATBK(TELKOM), Indonesia

BharatAlva, Head Online & Applications Technology Team, OPTUSSINGTEL, Australia

TanTiongHeng, General Mnanager, Core Network Planning, M1, Singapore

QauserZaman, VAS Manager, BANGLALINK(ORASCOMTELECOM), Bangladesh

ReinhardKniebeiss,Mobile Portal Specialist, QATARTELECOM, Qatar

TimRaby, Interim CEO, WHOLESALEAPPLICATIONSCOMMUNITy

ClaesCegrell, Strategic Product Manager SDP,ERICSSON

AntonyBeswick,Solutions Product Manager Consumer Applications, ERICSSON

DineshSaparamadu, CEO, hSENIDMOBILE

HarshaSanjeewa,CTO, hSENIDMOBILE

Prof.Dr.ThomasMagedanz, Director of Research Group, FRAUNHOFERFOKUS, Germany

JaikishanRajaraman,Senior Director Asia-Pacific, GSMA

50%Operatordiscount!

CommunityPortal

Pre-ConferenceMasterclass26October2010,9.00–13.00

SdP in the cloud: Strategies, experiences and business models for telcos

Page 2: Sdp2010 Final

to reserve your place, call +65 6508 2401

Day 1 • 27 OctOber 2010 WeDnesDay

18.00 Networking CocktailDelegates and speakers are invited to unwind at our cocktail

reception and mingle with prospective new partners.

8.30 Registration & Coffee

8.50 Welcome & Speed Networking A chance to get to know your peers before the start of the conference and set a relaxed and informal atmosphere AileenVitug,Conference Producer, INFORMATELECOMS&MEDIA

8.55 Chairman’s Opening Remarks TonyPoulos,BSS Evangelist, TMFORUM

9.00 Keynote: CxO Roundtable •WhatSDPsworkedforyourcountry,whyandhowtoadapt? •Whereistherealmoneytobegained?Enterpriseor

consumermarkets? •Thecontroversysurroundingapplicationstores •InteractionbetweenSDPandWeb2.0-howtobuild

sustainableandworthwhilebusinessesfromthis? •ServicePlatformprinciplesforLTEandEPCConcepts,

Architectures,ProtocolsandApplications •Standardisationacrosstheindustry

DumindraRatnayaka,CEO, ETISALATLANKA,Sri Lanka

JudiAchmadi,SDP Project Director, PT.TELEKOMUNIKASIINDONESIA,TBK(TELKOM),Indonesia

9.45 Balancing the demands of SDP and Consumer Application Deployment

•LessonslearnedonmanagingthetensionbetweentheneedsoftheCTO(horizontalarchitecture)andtheCMO(rapidTTMofrevenueshare3PPapplications)

•ExperiencesontheadvantagesofdeployingconsumerapplicationsdesignedtoleverageSDParchitecture

•NewarchitecturesforabstractingSDPcapabilitiestothelongtailofcloudbasedapplications(HTML5)

•AddingsubcriberoAuthenginestotheSDPmodel

ClaesCegrell,Strategic Product Manager SDP, ERICSSON

AntonyBeswick, Solutions Product Manager Consumer Applications, ERICSSON

10.30 QuestionsandDiscussion FollowedbyNetworkingExhibition&RefreshmentBreak

Justifying the SdP business case

11.15 How to build an SDP business case? •Evaluatingtheprojectviability •WhatarethechallengesandproblemsthatSDPtriestosolve? •EnsuringlowerCAPEXandOPEX •Achievingoptimumpriceandperformance •AcceleratingROIfromapplicationsandservices

ThathaRao,VP Network Planning, PTBAKRIETELECOM,Indonesia

11.45 Developing an SDP strategy than can be adopted gradually

•Takingaphasedapproachtoend-to-endSDPdeployment •HowtoexploitSOAdesignprinciplesandBPMtoachieve

speed and flexibility in deployment •Fittingwiththemobileandbroadbandinfrastructurestrategies

BharatAlva,Head Online & Applications Technology Team, OPTUSSINGTEL,AUSTRALIA

12.15 QuestionsandDiscussion FollowedbyNetworkingLunch

optimizing operator assets for new revenue generation

14.00 Operator showcase: Successful implementations in Small, Medium and Large Operations

•Realisticdeliverablesandkeylearning •IncreasingVASrevenue •Convergingmultimediaservicesacrossnetworksandterminals •LeanoperationandwaystomaximizeROI ClarkLam,Director, Consumer Products - Social and

Multimedia Services,SINGTEL,Singapore

SPNarayanan,Head VAS Marketing, IDEACELLULARLTD., India

TeguhPrasetya,Group Head VAS Marketing, PTINDOSAT,Indonesia

QauserZaman,VAS Manager, BANGLALINK(ORASCOMTELECOM),Bangladesh

14.45 Monetizing SDP through Revenue Generation Models that worked

•IncreasingARPU •Personalizationandtargetedpromotions •Intelligentpromotionsandcampaigns •UnifiedcustomercareforSDP •Real-timechargingandrevenueassuranceforVoiceandVAS •Newservicescreationfordrivingprofitability

TeguhPrasetya,Group Head VAS Marketing,PTINDOSAT,Indonesia

15.15 Mobile Advertising/ Mobile VAS using SDP •Understandingthebusinessmodelandoptionsavailable •Increasingeffectivenessofmobileadvertisingthrough

personalization •Drivingup-sellandcross-sellopportunitiestoincreaseROI

QauserZaman,VAS Manager, BANGLALINK(ORASCOMTELECOM),Bangladesh

15.45 QuestionsandDiscussion FollowedbyAfternoonRefreshments

design, implementation and integration challenges

16.15 Understanding the Service Delivery Framework Evolution

•Definingoperatorsobjectivesandrequirements •Determiningthestrategicorientationofanoperator •ExaminingthekeyfeaturesofanSDF •EnsuringthattheSDFsupportsthecompletelifecycleofa

service •FollowingtheSOAapproachforcreatingapplications

ReinhardKniebeiss,Mobile Portal Specialist, QATARTELECOM,Qatar

16.45 Solving integration problems •Howtocreatecommonstandardstoensureinteroperability •Impactofopensourceproductsandwaystoincorporateit •Workingwithsinglevsmultiplevendor •Selectingtherightarchitecture

JudiAchmadi,SDP Project Director, PT.TELEKOMUNIKASIINDONESIA,TBK(TELKOM),Indonesia

17.15 QuestionsandDiscussion

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to reserve your place, call +65 6508 2401

14.00 Update on GSMA OneAPI Initiative •WhyisitimportantfordeveloperstoaccessnetworkAPIs? •Whataredeveloperssayingthattheyneedinordertomake

useofnetworkAPIs? •HowdoesOneAPImakeiteasierfordevelopers? •Doesasinglegatewayinaregionwhichsupportsall

operatorsaddvalue? •OneAPICanadianPilotCaseStudy •ImplicationsforOneAPIintheAsiaregion •WhattypeofAPIsareneededandwhatneedstobe

definednext?

JaikishanRajaraman, Senior Director Asia-Pacific, GSMA

convergence and next generation Services

14.45 Service Enabling Architectures for LTE & 4G Network •LTE-how4GtechnologieswillimpactontheSDP

marketplace •HowLTEandEPCchangeServiceDeliveryPrinciplesin

NextGeneration •(Mobile)Networks •HowLTEwillaffectthesmartpipe/dumbpipepush •ExperiencesfromtheFOKUSFutureSeamless

CommunicationsandSOATelco

Prof.Dr.ThomasMagedanz,Director of Research Group, FRAUNHOFERFOKUS,Germany

FlorianSchreiner, Senior Solutions Architect and Team Leader, FRAUNHOFERFOKUS, Germany

15.15 QuestionsandDiscussion FollowedbyAfternoonRefreshments

15.45 Architecting the Cloud for the Enterprise •WhatisCloudComputingtoday •CloudComputingfortheEnterprise •ArchitectingfortheCloud •Isitsecureenough?

SimoneBrunozzi,Technology Evangelist, AMAZONWEBSERVICESAPAC

16.30 Implementing the 3GPP next generation charging architecture for prepaid/ postpaid convergence

•Centralizedsubscriberprofileandchargingmanagement •Commercialandtechnicalconsiderations •OpportunitiesandChallenges •Subscriberprofiling/recommendationandratingengine

capability at the charging engine.

TaronMohan, CEO, MOBISOFTTELESOLUTIONSPVTLTD

17.00 Question&Discussion Chairman’sClosingRemarks EndofConference

Day 2 • 28 OctOber 2010 thursDay

8.55 Chairman’sOpeningRemarks

innovation and differentiation through SdPs

9.00 Analyst Briefing: SDP Trends and where it is heading to

•Examiningbusinessdriversandmarketgrowth •TheAsianscenarioascomparedtoworldwideSDPutilization •AssessingroleofSDPinfuturemobileoperatorbusiness

Moderated by: JonathanBell,Vice President, OPENCLOUDLTD.

Panelists: AmrishKacker,Partner, ANALySySMASON

Prof.Dr.ThomasMagedanz,Director of Research Group, FRAUNHOFERFOKUS

JayeshEaswaramony,Vice President, ICT Practice, FROST&SULLIVAN

9.45 Differentiating core telecoms services (voice & messaging) to fight commoditization and destructive price-wars

•TheroleoftheSDPinenablingcompetitivedifferentiation •CreatingsubscriptionservicesintextvoiceWAP •CasestudiesofsuccessfulservicesfromAsiaand

other regions

SPNarayanan,Head VAS Marketing, IDEACELLULARLTD.,India

10.15 QuestionsandDiscussion FollowedbyNetworkingExhibition&RefreshmentBreak

10.45 Industry Dialogue: Evolution of SDPs - The Telco App. Store to combat Traditional App. Store?

•TheRealityofTelcoApp.StorestocompletetheMobileApplicationsPlatform?

•CanTelcosclawtheirwaybackintheApp.StoreMarket? •ShouldTelcoAppStoresfollowthesametrailorbemore

focused? •WillRevenueRecurringAPPsbethekeytosuccess?

Moderated by: DineshSaparamadu,CEO, hSENIDMOBILE, Sri Lanka Panelists: DumindraRatnayaka,CEO, ETISALATLANKA, Sri Lanka

TanTiongHeng, General Manager, Core Network Planning, M1, Singapore

SimoneBrunozzi,Technology Evangelist, AMAZONWEBSERVICESAPAC

industry update on Standardization

11.30 Demonstrating how WAC will unite a fragmented applications marketplace

•Establishhowthecreationofanopenindustryplatformthatbenefitstheentireecosystemspecwillengagethedevelopercommunity

•HighlightthelaunchofthedevelopermaterialsanddocumentationandexplainhowdevelopersareabletoengagewithWAC,alongsidethebenefits.

•Outlinehowthebusinessmodelwillenableapplicationandservicemonetisation,andwillalsoenablerevenuetobegenerated from the use of telecoms operator assets

TimRaby,Interim CEO, WHOLESALEAPPLICATIONSCOMMUNITy

12.00 QuestionsandDiscussion FollowedbyNetworkingLunch

“This conference exposed me to industry implementation & understanding about SDP”

M F Ahmad, Telekom Malaysia (Malaysia)

Good event to get up to speed on other operator progress & developments.”

S Tosilanon, True Move (Thailand)

“Exposure to services, direction & validating assumptions.”

S A Haniffa, Axiata (Malaysia)

testimonials from SdP asia 2009

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to reserve your place, call +65 6508 2401

pre-cOnference masterclass • 26 OctOber 2010 tuesDay

Sponsorship & exhibition opportunitiesSDP Asia 2010 will provide your company with excellent opportunities to create, maintain and enhance brand awareness and customer relationships.Demonstrateyourproducts,answerquestions,overcomechallengesandmeetyourtargetmarketfacetoface!• Don’tmissthisfantasticopportunitytodemonstrateyourexpertiseandprovidesolutionsforpotentialclientsandcustomersatthisevent.• Takeadvantageofthegatheringofhigh-rankingdecision-makersatthisconferencebypromotingyourproductsandservices.Rideonoursponsorshipand

exhibition opportunities and stamp your dominance in this industry.

Foradiscussiononhowoursponsorshippackagescanbetailoredtoyourbudgetsandneeds.CompaniesbasedinAsia,[email protected]:+6565082455.CompaniesbasedinEMEAandNorth&SouthAmerica,[email protected]:+44(0)2070175613

SDPs have now become a truly intrinsic Core Service Creation Environment within an Operator’s Network. However with increased prudence in capital and operational investment, telecom operators are warming to the idea of deploying Cloud SDPs. Additionally, instant and ubiquitous availability, lower support costs, flexible charging structures, access to a variety of cutting edge Service Development & Roll-out capabilities with limit-less scalability makes the Cloud SDP an imperative option for Operators.

Workshop ObjectivesByattendingthisworkshoponaTopicbasedonaRevolutionaryTechnologyPlatform,attendeeswilltakeback-insightson:

• HowTELCOscanLeveragefromtheCloud&theirvaluepropositions

• TheCloudBasedVASBusinessModels&theirViabilitytosustain

• ThevariousInnovativeStrategiesforTelco-GradePlatformsontheCLOUD

• HowcanTELCOsembracetheCloudSDPbyadoptingthemostsuitableformofDeploymentModel

• SpecificDeploymentsbyEarlyAdopterspertainingtotheirMarketConditions

SDPintheCloud: Strategies,Experiencesand BusinessModelsforTelcos

Workshop LeadersDinesh SaparamaduFounder&CEOResponsiblefortheStrategicdirectionofhSenidMobiletobea“soughtafter”SolutionsProviderforTier-1Operators

Harsha SanjeewaCTOEnvisioninghSenidMobileasacompetentproviderofscalable,extendable&opensource solutions

Workshop Agenda9.00 Demystifying The CLOUD SDP – an exploration of the

Platform and its evolution from the Traditional SDP • TheRealityfromTheHypearoundit • EssentialCharacteristics

9.30 Multiple Facets of The CLOUD SDP • MultipleOptionsofDeploymentcateringtovarious

OperatorScenarios

10.00 Service Creation Environments on the Cloud SDP - The Past, The Present & The Future

• DeveloperEnvironmentsontheCloud–TheirEvolvement • InnovativeVASCommunitiesontheCloud

11.00 Open Source Technologies for the Cloud 11.30 Operators’ VOICE • CaseStudyofEtisalat’sCloudEnabledSDPby

DumindraRatnayaka,CEO,EtisalatSriLanka • M1’sImplementationofSDPandaVibrantDeveloper

Community

12.30 Closeofworkshop&Q&A

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Who Should Attend?SDPAsiaattractsbothstrategistsandtechnologistsfromleadingworldwidemobileoperators-CTO’s,CIOs,CMOs,VPsNetwork,ProductsandServiceInnovation/Development, Technology Directors, Network Planning Heads, Head of ServiceDelivery, Head VAS Marketing with their infrastructure, IT & Software Partners,NetworkEquipmentProviders,SystemsIntegrators,ApplicationDevelopers,Device&Hardwarevendors.

about the Sponsor

Ericsson is the world’s leading provider oftechnologyandservicestotelecomoperators.Themarket leader in2Gand3Gmobiletechnologies,Ericsson supplies communications services andmanagesnetworksthatservemorethan250millionsubscribers. The company’s portfolio comprisesmobile and fixed network infrastructure, andbroadbandandmultimediasolutionsforoperators,enterprises and developers. The Sony Ericssonjointventureprovidesconsumerswithfeature-richpersonalmobiledevices.

Ericssonisadvancingitsvisionof‘communicationfor all’ through innovation, technology, andsustainable business solutions.Working in 175countries,morethan70,000employeesgeneratedrevenue of USD 27 billion (SEK 209 billion) in2008. Founded in 1876 and headquartered inStockholm, Sweden, Ericsson is listed on OMXNordicExchangeStockholmandNASDAQ.

Formoreinformation,visitwww.ericsson.com or www.ericsson.mobi

SDP Asia 2009 - Delegate Profile by Industry

SDP Asia 2009 - Delegate Profile by Country

Association 5%

Germany2%

Consultant9%

HongKong6%

ASP9%

Australia 4%

Media4%

India9%

Indonesia9%

Malaysia11%Norway2%Philippines2%

Vendor36%

Operator37%

Singapore36%

Taiwan2%Thailand4%UK4%USA9%

Today, Telecom companies are facing challenges such as increased competition from Internet companies, decline in voice and data revenues, and slow growth in the average revenue per user. Further, with the shift towards convergence, constantly changing market forces of supply & demand, and the increasing need to offer flexibility and security as key differentiators, service providers and operators are realizing the need to align service delivery models with these developments.

The 5th Annual SDP Asia Summit will focus on how operators can rapidly create and deliver new value-added services which can maximize potential revenues, combat commoditization and decrease customer churn using SDP. This definitive conference has been the annual meeting place for SDP players to network and learn from operator-led presentations, case studies, technology demos and workshops.

OptimisingSDPin theBattleforNewCommunicationRevenues

to reserve your place, call +65 6508 2401

“Great networking with industry players.”

C Lam, Singtel (Singapore)

“Obtained new ideas & perspectives from actual industry practitioners.”

C Foo, OpenCloud (Singapore)

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The 5Th SDP ASIA SUMMIT 2010

ReSeRve yoUR PlAce ToDAy!

ReGISTeR NoW! FAX BAcK To +65 6508 2407

hoTel INFoRMATIoN

Resorts World™ Sentosa, Singapore8 Sentosa Gateway, Singapore 098269Tel : +65 6577 8899Email : [email protected]

q yes! I/We Will attend The 5th SDP Asia Summit 2010 on 27-28 october 2010, Resorts World™ Sentosa, Singaporeq I cannot attend this event but q please include me in your mailing list.q I would like to purchase the conference documentation at SGD 420 / SGD 449.40 with 7% GST per set.

A 7% Goods & Services Tax (GST) is applicable to all Singapore based companies for Singapore venue. All fees stated includes luncheons, refreshments and complete set of documentation. It does not include the cost of accommodation and travel.

Fee PeR DeleGATe eARly BIRDRegister and Pay before

17 September 2010

NoRMAl RATeRegister and Pay after 17 September 2010

5th SDP Asia Summit 2010– For All Telecom Operators & Govt Bodies

q 3-day (2-day conference + 1-day workshop) USD 1,200 SGD 1,740 USD 1,400 SGD 2,030

q 2-day Conference Only USD 900 SGD 1,305 USD 1,000 SGD 1,450

q 1 day pre-conference workshop USD 449 SGD 651 USD 599 SGD 869

5th SDP Asia Summit 2010– For All Vendors

q 3-day (2-day conference + 1-day workshop) USD 2,249 SGD 3,261 USD 2,449 SGD 3,551

q 2-day Conference Only USD 1,799 SGD 2,609 USD 1,999 SGD 2,899

q 1 day pre-conference workshop USD 599 SGD 869 USD 799 SGD 1,159

21312

5 EASY WAYS TO REGISTER

your Priority Booking code This label contains your priority booking code. To expedite registration, please do not remove label. If you have already received a copy of this brochure, we apologise. For reasons of confidentiality, your full particulars were not available to IBC Asia for dedupulication prior to mail drop.

MAIl the attached registration form with your cheque to IBc Asia1 Grange Road, #08-02, orchard Building, Singapore 239693

Customer Service Hotline +65 6508 2401

Fax+65 6508 2407

[email protected]

Webwww.sdpsummitasia.com

PAyMeNT MeThoDSAll payments to be made in US$ and S$

• Payments by S$ bank draft or cheque should bemade in favour of “IBc Asia (S) Pte ltd” payable in Singapore.

• PaymentbytelegraphictransferinUS$andS$mustbe made to IBc Asia (S) Pte ltd

A/C No.: 260-457866-178 (US$) A/C No.: 147-059513-001 (S$) The Hongkong and Shanghai Banking Corporation

limited, 21 Collyer Quay, HSBC Building, Singapore 049320

Bank Swift Code: HSBCSGSG Bank Code: 7232

• Payment by Credit Card (AMEX, VISA orMASTERCARD). Please provide your Card Number, Name of Cardholder, Expiry Date and your Signature and send it by fax to +65 6508 2407.

PAyMeNT TeRMSPayment must be received 10 business days prior to the event. To take advantage of discounts with an expiry cut-off date, registration and payment must be received by the cut off date.

cANcellATIoN TeRMSShould you be unable to attend, a substitute delegate is welcome at no extra charge. Cancellations must be received in writing at least 10 business days before the start of the event, to receive a refund less 10% processing fee per registration. The company regrets that no refund will be made available for cancellation notifications received less than 10 business days before the event.

IMPoRTANT NoTePlease quote the name of the delegate and event title on the advice when remitting payment. Bank charges are to be deducted from participating organisations own accounts. Please fax your payment details (copy of remittance advice, cheque or draft) to +65 6508 2407. Attendance will only be permitted upon receipt of full payment. Participants wishing to register at the door are responsible to ensure all details are as published. IBC Asia will not be responsible for any event re-scheduled or cancelled. It may be necessary for reasons beyond our control to alter the content and timing of the program and identity of speakers.

DATA PRoTecTIoNThe personal information entered during your registration/order, or provided by you, will be held on a database and may be shared with companies in the Informa Group in the UK and internationally. Sometimes your details may be obtained from or shared with external companies for marketing purposes. If you do not wish your details to be used for this purpose, please contact the Database Manager Ms Winnie Seah on [email protected], Ph: +65 6508 2468 or Fax: +65 6508 2408

Ifundelivered,pleasereturnto:

1GrangeRoad,#08-02,OrchardBuilding,Singapore239693Tel: +6565082400Fax: +6565082407