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8/4/2019 Scuba Jamboree Diving Centre
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Lecturer: Mr. Tran Tuan AnhTutor: Ms. Hoang Bich NgocTut: 2BA07Group members: Nguyen Thuy Duong
Nguyen Quoc Manh
Scuba Jamboreediving centre
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TABLEOFCONTENT
Theory review
Case summaryCase questions
AnswersApplication
Q & A
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THEORYREVIEW
Typology of service firms ininternational markets:
+ Location-free professionalservices
+ Location-bound customised
projects+ Standardised service packages+ Value-added customised projects
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CASESUMMARYScuba Jamboree, dive centre wasestablished in Phahon Yothin Place,Thailand
Training from beginner to master
Grow by 30% from 2001 to 2003
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ANSWER
Most of the local divingcenters (70%) operate withFDI, full controlled and
achieved by foreignoperators (PADI).
To increase competitiveness, the
Tourism Authority of Thailand setup an organization to oversee thediving industry, enforceaccreditation and set standardson pricing and quality ofoperators.
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QUESTION 2
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ANSWER In the typology of service firms in international markets
Scuba Jam is value-added projects.
Located in the second-market entry mode, rely on thir
parties, through arrangements such as licensing agents
brokers, franchising and joint ventures.
Managerial and marketing implications:
+ Result of exhibiting at Adex 2003, the largest
international dive exhibition in the region => Customer
base grew.
+ Not seriously affected by SARS.
+ One of the most popular diving destinations in the
world.
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Question 3
Identifying and discuss
important planningconsiderations with the aim of
ensuring scuba Jamboreessuccess
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Viettel: The New Telecom Operator
& The Fastest Growing Company
Telecom Market Entry: 2000
Mobile Market Entry: 2004
Growth (2000 2009): Revenue: 3M$ => 3,5B$ (1,000+ Times)
Subscribers: 0 => 33M (#1 Mobile)
BTS : 0 => 20,000 (#1) FO: 0 => 100,000Km (#1)
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Viettel: The Coverage
Cover in all City and provinces
Wireless Coverage For Border, Islands & Coastal Areas 2,500Km Border
2,500Km Coastal (100Km Radius)
100 Islands
Viettel: The Only Company To Cover These Areas
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Viettel: The Business Philosophy
Brand Building = Big Money
100-150M$/Year
Pay To TV & Newspaper
The Business Strategy:
100-150M$/Year For Branding, By Giving To The Poor(Free Internet To Schools, Telephone For Farmers)
The Company Has Stronger Brand Recognition
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A few words about Cambodia
General Status Information
Total Geographical Area (Sq.Kms): 181,035
Provinces: 24
Population (Million): 13.8
GDP Per capita (USD): 685
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Current telecom services in Cambodia
Telecom international gateway:Telecom Cambodia (001)Royal Telecam International (007)
Voice services:Fixed phone subscribers: around 42,000 cover in allprovinces.Mobile phone subscribers: around 4.2 Million(9companies) and cover in all cities and provinces inCambodia.
VoIP service providers:There are 15 VoIP service providers on operation
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National ICT DevelopmentAuthority
Mobile market: 4.237.000(February 2009) CamGSM 2.1 Millions Subs
TMIC 560.000 Subs
Mfone 910.000 Subs
Applifone 84.000 Subs
CADCOMMS (3G) 76.000 Subs
Viettel 500.000 Subs
Latelz 2.000 Subs GT-Tell 5.000 Subs
SoTelco just launching service, May 2009
Mobile phone market
M Ph
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MetPhone
19/2/2009, Viettel launched Metfone in Cambodia
The project was licensed in 6/2007, After more than one year VTCestablished 1100 BTS(>40% national BTS), coverage all country,7000 km optical fiber cable network
M tf
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Metfone
60% ADSL market share
2nd largest mobile service provider with1.300.000 subs
50% of landline market
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Recommendations
Keep the advantage of low price
Add values: 3G, WiMAX, coverage range
Provide better customer service
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REFERENCES
http://www.tin247.com/khai_truong_mang_di_dong_viettel_tai_campuchia-4-21384409.html http://www.ictnews.vn/Home/vien-thong/Metfone-la-
hang-vien-thong-lon-nhat-Cambodia/2009/09/1SVCM521185/View.htm
http://www.thongtincongnghe.com/article/9787 www.metfone.com.kh http://wirelessfederation.com/news/14430-viettel-
instigates-metfone-mobile-service-in-cambodia/ http://www.thietkewebsitedep.com/tin-cong-
nghe/1034-Metfone-Viettel-da%CC%89y-ma%CC%A3nh-chie%CC%81m-li%CC%83nh-thi%CC%A3-pha%CC%80n-ta%CC%A3i-Campuchia.html
http://vietnamnet.vn/cntt/2009/04/840919/
http://www.tin247.com/khai_truong_mang_di_dong_viettel_tai_campuchia-4-21384409.htmlhttp://www.tin247.com/khai_truong_mang_di_dong_viettel_tai_campuchia-4-21384409.htmlhttp://www.ictnews.vn/Home/vien-thong/Metfone-la-hang-vien-thong-lon-nhat-Cambodia/2009/09/1SVCM521185/View.htmhttp://www.ictnews.vn/Home/vien-thong/Metfone-la-hang-vien-thong-lon-nhat-Cambodia/2009/09/1SVCM521185/View.htmhttp://www.ictnews.vn/Home/vien-thong/Metfone-la-hang-vien-thong-lon-nhat-Cambodia/2009/09/1SVCM521185/View.htmhttp://www.thongtincongnghe.com/article/9787http://www.metfone.com.kh/http://www.metfone.com.kh/http://www.metfone.com.kh/http://wirelessfederation.com/news/14430-viettel-instigates-metfone-mobile-service-in-cambodia/http://wirelessfederation.com/news/14430-viettel-instigates-metfone-mobile-service-in-cambodia/http://www.thietkewebsitedep.com/tin-cong-nghe/1034-Metfone-Viettel-da%CC%89y-ma%CC%A3nh-chie%CC%81m-li%CC%83nh-thi%CC%A3-pha%CC%80n-ta%CC%A3i-Campuchia.htmlhttp://www.thietkewebsitedep.com/tin-cong-nghe/1034-Metfone-Viettel-da%CC%89y-ma%CC%A3nh-chie%CC%81m-li%CC%83nh-thi%CC%A3-pha%CC%80n-ta%CC%A3i-Campuchia.htmlhttp://www.thietkewebsitedep.com/tin-cong-nghe/1034-Metfone-Viettel-da%CC%89y-ma%CC%A3nh-chie%CC%81m-li%CC%83nh-thi%CC%A3-pha%CC%80n-ta%CC%A3i-Campuchia.htmlhttp://www.thietkewebsitedep.com/tin-cong-nghe/1034-Metfone-Viettel-da%CC%89y-ma%CC%A3nh-chie%CC%81m-li%CC%83nh-thi%CC%A3-pha%CC%80n-ta%CC%A3i-Campuchia.htmlhttp://www.thietkewebsitedep.com/tin-cong-nghe/1034-Metfone-Viettel-da%CC%89y-ma%CC%A3nh-chie%CC%81m-li%CC%83nh-thi%CC%A3-pha%CC%80n-ta%CC%A3i-Campuchia.htmlhttp://vietnamnet.vn/cntt/2009/04/840919/http://vietnamnet.vn/cntt/2009/04/840919/http://www.thietkewebsitedep.com/tin-cong-nghe/1034-Metfone-Viettel-da%CC%89y-ma%CC%A3nh-chie%CC%81m-li%CC%83nh-thi%CC%A3-pha%CC%80n-ta%CC%A3i-Campuchia.htmlhttp://www.thietkewebsitedep.com/tin-cong-nghe/1034-Metfone-Viettel-da%CC%89y-ma%CC%A3nh-chie%CC%81m-li%CC%83nh-thi%CC%A3-pha%CC%80n-ta%CC%A3i-Campuchia.htmlhttp://www.thietkewebsitedep.com/tin-cong-nghe/1034-Metfone-Viettel-da%CC%89y-ma%CC%A3nh-chie%CC%81m-li%CC%83nh-thi%CC%A3-pha%CC%80n-ta%CC%A3i-Campuchia.htmlhttp://www.thietkewebsitedep.com/tin-cong-nghe/1034-Metfone-Viettel-da%CC%89y-ma%CC%A3nh-chie%CC%81m-li%CC%83nh-thi%CC%A3-pha%CC%80n-ta%CC%A3i-Campuchia.htmlhttp://www.thietkewebsitedep.com/tin-cong-nghe/1034-Metfone-Viettel-da%CC%89y-ma%CC%A3nh-chie%CC%81m-li%CC%83nh-thi%CC%A3-pha%CC%80n-ta%CC%A3i-Campuchia.htmlhttp://www.thietkewebsitedep.com/tin-cong-nghe/1034-Metfone-Viettel-da%CC%89y-ma%CC%A3nh-chie%CC%81m-li%CC%83nh-thi%CC%A3-pha%CC%80n-ta%CC%A3i-Campuchia.htmlhttp://www.thietkewebsitedep.com/tin-cong-nghe/1034-Metfone-Viettel-da%CC%89y-ma%CC%A3nh-chie%CC%81m-li%CC%83nh-thi%CC%A3-pha%CC%80n-ta%CC%A3i-Campuchia.htmlhttp://www.thietkewebsitedep.com/tin-cong-nghe/1034-Metfone-Viettel-da%CC%89y-ma%CC%A3nh-chie%CC%81m-li%CC%83nh-thi%CC%A3-pha%CC%80n-ta%CC%A3i-Campuchia.htmlhttp://www.thietkewebsitedep.com/tin-cong-nghe/1034-Metfone-Viettel-da%CC%89y-ma%CC%A3nh-chie%CC%81m-li%CC%83nh-thi%CC%A3-pha%CC%80n-ta%CC%A3i-Campuchia.htmlhttp://www.thietkewebsitedep.com/tin-cong-nghe/1034-Metfone-Viettel-da%CC%89y-ma%CC%A3nh-chie%CC%81m-li%CC%83nh-thi%CC%A3-pha%CC%80n-ta%CC%A3i-Campuchia.htmlhttp://www.thietkewebsitedep.com/tin-cong-nghe/1034-Metfone-Viettel-da%CC%89y-ma%CC%A3nh-chie%CC%81m-li%CC%83nh-thi%CC%A3-pha%CC%80n-ta%CC%A3i-Campuchia.htmlhttp://www.thietkewebsitedep.com/tin-cong-nghe/1034-Metfone-Viettel-da%CC%89y-ma%CC%A3nh-chie%CC%81m-li%CC%83nh-thi%CC%A3-pha%CC%80n-ta%CC%A3i-Campuchia.htmlhttp://www.thietkewebsitedep.com/tin-cong-nghe/1034-Metfone-Viettel-da%CC%89y-ma%CC%A3nh-chie%CC%81m-li%CC%83nh-thi%CC%A3-pha%CC%80n-ta%CC%A3i-Campuchia.htmlhttp://www.thietkewebsitedep.com/tin-cong-nghe/1034-Metfone-Viettel-da%CC%89y-ma%CC%A3nh-chie%CC%81m-li%CC%83nh-thi%CC%A3-pha%CC%80n-ta%CC%A3i-Campuchia.htmlhttp://www.thietkewebsitedep.com/tin-cong-nghe/1034-Metfone-Viettel-da%CC%89y-ma%CC%A3nh-chie%CC%81m-li%CC%83nh-thi%CC%A3-pha%CC%80n-ta%CC%A3i-Campuchia.htmlhttp://www.thietkewebsitedep.com/tin-cong-nghe/1034-Metfone-Viettel-da%CC%89y-ma%CC%A3nh-chie%CC%81m-li%CC%83nh-thi%CC%A3-pha%CC%80n-ta%CC%A3i-Campuchia.htmlhttp://www.thietkewebsitedep.com/tin-cong-nghe/1034-Metfone-Viettel-da%CC%89y-ma%CC%A3nh-chie%CC%81m-li%CC%83nh-thi%CC%A3-pha%CC%80n-ta%CC%A3i-Campuchia.htmlhttp://www.thietkewebsitedep.com/tin-cong-nghe/1034-Metfone-Viettel-da%CC%89y-ma%CC%A3nh-chie%CC%81m-li%CC%83nh-thi%CC%A3-pha%CC%80n-ta%CC%A3i-Campuchia.htmlhttp://www.thietkewebsitedep.com/tin-cong-nghe/1034-Metfone-Viettel-da%CC%89y-ma%CC%A3nh-chie%CC%81m-li%CC%83nh-thi%CC%A3-pha%CC%80n-ta%CC%A3i-Campuchia.htmlhttp://www.thietkewebsitedep.com/tin-cong-nghe/1034-Metfone-Viettel-da%CC%89y-ma%CC%A3nh-chie%CC%81m-li%CC%83nh-thi%CC%A3-pha%CC%80n-ta%CC%A3i-Campuchia.htmlhttp://www.thietkewebsitedep.com/tin-cong-nghe/1034-Metfone-Viettel-da%CC%89y-ma%CC%A3nh-chie%CC%81m-li%CC%83nh-thi%CC%A3-pha%CC%80n-ta%CC%A3i-Campuchia.htmlhttp://www.thietkewebsitedep.com/tin-cong-nghe/1034-Metfone-Viettel-da%CC%89y-ma%CC%A3nh-chie%CC%81m-li%CC%83nh-thi%CC%A3-pha%CC%80n-ta%CC%A3i-Campuchia.htmlhttp://www.thietkewebsitedep.com/tin-cong-nghe/1034-Metfone-Viettel-da%CC%89y-ma%CC%A3nh-chie%CC%81m-li%CC%83nh-thi%CC%A3-pha%CC%80n-ta%CC%A3i-Campuchia.htmlhttp://www.thietkewebsitedep.com/tin-cong-nghe/1034-Metfone-Viettel-da%CC%89y-ma%CC%A3nh-chie%CC%81m-li%CC%83nh-thi%CC%A3-pha%CC%80n-ta%CC%A3i-Campuchia.htmlhttp://www.thietkewebsitedep.com/tin-cong-nghe/1034-Metfone-Viettel-da%CC%89y-ma%CC%A3nh-chie%CC%81m-li%CC%83nh-thi%CC%A3-pha%CC%80n-ta%CC%A3i-Campuchia.htmlhttp://wirelessfederation.com/news/14430-viettel-instigates-metfone-mobile-service-in-cambodia/http://wirelessfederation.com/news/14430-viettel-instigates-metfone-mobile-service-in-cambodia/http://wirelessfederation.com/news/14430-viettel-instigates-metfone-mobile-service-in-cambodia/http://wirelessfederation.com/news/14430-viettel-instigates-metfone-mobile-service-in-cambodia/http://wirelessfederation.com/news/14430-viettel-instigates-metfone-mobile-service-in-cambodia/http://wirelessfederation.com/news/14430-viettel-instigates-metfone-mobile-service-in-cambodia/http://wirelessfederation.com/news/14430-viettel-instigates-metfone-mobile-service-in-cambodia/http://wirelessfederation.com/news/14430-viettel-instigates-metfone-mobile-service-in-cambodia/http://wirelessfederation.com/news/14430-viettel-instigates-metfone-mobile-service-in-cambodia/http://wirelessfederation.com/news/14430-viettel-instigates-metfone-mobile-service-in-cambodia/http://wirelessfederation.com/news/14430-viettel-instigates-metfone-mobile-service-in-cambodia/http://wirelessfederation.com/news/14430-viettel-instigates-metfone-mobile-service-in-cambodia/http://wirelessfederation.com/news/14430-viettel-instigates-metfone-mobile-service-in-cambodia/http://wirelessfederation.com/news/14430-viettel-instigates-metfone-mobile-service-in-cambodia/http://wirelessfederation.com/news/14430-viettel-instigates-metfone-mobile-service-in-cambodia/http://www.metfone.com.kh/http://www.metfone.com.kh/http://www.metfone.com.kh/http://www.thongtincongnghe.com/article/9787http://www.ictnews.vn/Home/vien-thong/Metfone-la-hang-vien-thong-lon-nhat-Cambodia/2009/09/1SVCM521185/View.htmhttp://www.ictnews.vn/Home/vien-thong/Metfone-la-hang-vien-thong-lon-nhat-Cambodia/2009/09/1SVCM521185/View.htmhttp://www.ictnews.vn/Home/vien-thong/Metfone-la-hang-vien-thong-lon-nhat-Cambodia/2009/09/1SVCM521185/View.htmhttp://www.ictnews.vn/Home/vien-thong/Metfone-la-hang-vien-thong-lon-nhat-Cambodia/2009/09/1SVCM521185/View.htmhttp://www.ictnews.vn/Home/vien-thong/Metfone-la-hang-vien-thong-lon-nhat-Cambodia/2009/09/1SVCM521185/View.htmhttp://www.ictnews.vn/Home/vien-thong/Metfone-la-hang-vien-thong-lon-nhat-Cambodia/2009/09/1SVCM521185/View.htmhttp://www.ictnews.vn/Home/vien-thong/Metfone-la-hang-vien-thong-lon-nhat-Cambodia/2009/09/1SVCM521185/View.htmhttp://www.ictnews.vn/Home/vien-thong/Metfone-la-hang-vien-thong-lon-nhat-Cambodia/2009/09/1SVCM521185/View.htmhttp://www.ictnews.vn/Home/vien-thong/Metfone-la-hang-vien-thong-lon-nhat-Cambodia/2009/09/1SVCM521185/View.htmhttp://www.ictnews.vn/Home/vien-thong/Metfone-la-hang-vien-thong-lon-nhat-Cambodia/2009/09/1SVCM521185/View.htmhttp://www.ictnews.vn/Home/vien-thong/Metfone-la-hang-vien-thong-lon-nhat-Cambodia/2009/09/1SVCM521185/View.htmhttp://www.ictnews.vn/Home/vien-thong/Metfone-la-hang-vien-thong-lon-nhat-Cambodia/2009/09/1SVCM521185/View.htmhttp://www.ictnews.vn/Home/vien-thong/Metfone-la-hang-vien-thong-lon-nhat-Cambodia/2009/09/1SVCM521185/View.htmhttp://www.ictnews.vn/Home/vien-thong/Metfone-la-hang-vien-thong-lon-nhat-Cambodia/2009/09/1SVCM521185/View.htmhttp://www.ictnews.vn/Home/vien-thong/Metfone-la-hang-vien-thong-lon-nhat-Cambodia/2009/09/1SVCM521185/View.htmhttp://www.ictnews.vn/Home/vien-thong/Metfone-la-hang-vien-thong-lon-nhat-Cambodia/2009/09/1SVCM521185/View.htmhttp://www.ictnews.vn/Home/vien-thong/Metfone-la-hang-vien-thong-lon-nhat-Cambodia/2009/09/1SVCM521185/View.htmhttp://www.tin247.com/khai_truong_mang_di_dong_viettel_tai_campuchia-4-21384409.htmlhttp://www.tin247.com/khai_truong_mang_di_dong_viettel_tai_campuchia-4-21384409.htmlhttp://www.tin247.com/khai_truong_mang_di_dong_viettel_tai_campuchia-4-21384409.htmlhttp://www.tin247.com/khai_truong_mang_di_dong_viettel_tai_campuchia-4-21384409.htmlhttp://www.tin247.com/khai_truong_mang_di_dong_viettel_tai_campuchia-4-21384409.htmlhttp://www.tin247.com/khai_truong_mang_di_dong_viettel_tai_campuchia-4-21384409.html8/4/2019 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