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SCSM Assignedto Me
Problem
Service Desk Analysts can manage Incident, Service Request, Problem, Change and Release Management Work Items
But they cannot view all of their work items in one folder!
Solution
Assignedto Me
Opportunely Cased Dimensions has created a management pack that makes it possible for analysts to view all Work Item activities in a single folder. This is “Assigned to Me”.
What are the benefits to our Solution?
Search Work Items
Utilize work item default 'Tasks' to the right hand side of each View
Open default Work Item forms
Utilize default 'GROUP BY' functionality
View Work Item 'Type' and also the Work Item 'Status' plus all other work
item information that can be viewed in a standard SCSM View
We here at Cased Dimensions are focused on business process improvement. We are aligned to ITIL best practice methodologies for enterprise process efficiency.
Want to find out more about our SCSM Assigned to Me?
Email us today
[email protected] visit our site at
www.caseddimensions.com
