Annual Report 2013/14

636km of trunk road

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278Employees

2000Structures

Gritters did enough winter miles to stretch to

moon and back during winter operations

TRISS attended 9000 incidents

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Contents

Our business Page 2 Contract Director’s report Page 3 Our achievements Page 4Making your journeys safer Page 6Planning our road works Page 7Keeping our network tidy Page 8 Works contracts Page 9 Maintaining your roads Page 10 Maintaining our structures Page 11 Erskine Bridge Bluetooth Page 12 Repairing our roads and improving your safety Page 13 Improving our response Page 14 Our winter response Page 15 Rare water voles by Scotland’s busiest road Page 16 Delivering for you Page 18 Our responsible cost management Page 19 Working harder for our environment Page 20 Doing the right thing for our future Page 22 Winter Resilience Page 23 Monitoring and Inspecting our roads Page 24 Our safety, your safety Page 26 Assuring our delivery Page 27 Our innovation and improvement Page 28 Fuel Safe Page 30 Our network, our progress Page 31 Working with your community Page 32 Meeting your expectations Page 34 Our part in planning Page 35 Keeping your roads safe Page 36 Our people Page 37 Our financial performance Page 38 Our Performance Page 42

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Our business

Scotland TranServ is the Operating Company responsible for the management and maintenance of the trunk road network in South West Scotland. We commenced the 4th Generation (4G) Contract on 1st April 2013 on behalf of Transport Scotland; an executive agency of the Scottish Government.

Scotland TranServ is a joint venture which brings together the expertise of Balfour Beatty and Mouchel; two of the UK’s leading providers of management and maintenance services of roads and bridges.

It is our ambition to be the leading road network management and maintenance provider in Scotland by providing a pro-active, collaborative, customer focussed team trusted to deliver an efficient, sustainable service that exceeds Client and stakeholder expectations.

On behalf of our Client we are delivering an important programme of work to improve South West Scotland’s trunk road infrastructure and support the economic growth and development of the region.

We continue to meet and exceed our targets as we prepare the network for one of Scotland’s most important visitor seasons for generations, delivering a safe, sustainable, modern trunk roads network that we, our Client and our customers, the motoring public can be proud of.

Throughout the pages of this Annual Report 2013/14 we will outline the achievements of this first year of our 4G Contract and look at the efforts and innovation of our talented, hard-working employees in achieving this aim.

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Contract Director’s report

It has been a successful, yet challenging first year of the 4G Contract for Scotland TranServ. Following the transfer of a large number of employees under TUPE in April 2013, we have successfully merged staff from two major companies together into one, transferring all the necessary skills, knowledge and talent necessary to run a successful, innovative trunk road maintenance and management company. We have introduced our own cultures and philosophies into the workforce and we are moving forward with a shared goal.

Through the support of our parent organisations, we have made significant investment into new vehicles and technology with over £3million invested into our winter fleet alone.

Instilling Zero Harm practices shows that the health and safety of our employees, our contractors and our customers the motoring public is of paramount importance to Scotland TranServ. We were proud that between us we recorded more than half a million working hours without a reportable accident, but so saddened following the accidental death of one of our Sub-Contractor’s employees. This tragic incident highlights the importance to each of us that we must make safety personal.

We have as an organisation, worked extremely hard during 2013/14, to bring South West Scotland’s roads up to scratch, preparing these vital arteries for what is sure to be one of the country’s most important tourism seasons for a generation. Our investment programmes however look beyond the Commonwealth Games, Year of Homecoming and the Ryder Cup. They will deliver a quality, sustainable trunk roads network that will benefit drivers for decades to come, supporting the economic growth and development of the region.

Our business operates on a 24/7 basis, supporting the public through our TRISS and Incident Response teams. We provide the reassurance to the public that the trunk roads remain snow and ice free over the winter period, through our Winter Service teams. We are committed to completing the vital Erskine Bridge Vehicle Safety Barrier Replacement project on schedule, and with as little disruption as possible. This is testament to the commitment and innovation of all our hard working teams.

We remain committed to finding innovative new practices that not only help us carry out our work more efficiently and effectively but also help to protect the natural environment and reduce our carbon footprint. Across the region we are developing new practices, reusing existing materials, reducing our impact and altogether becoming a leaner, more proactive, more sustainable organisation. We are working in collaboration with partner organisations, our Client and with our customers the motoring public.

In the year to come we will look to continue this pace of change, delivering an ever improving service to the motoring public and ensuring our trunk roads network is capable of supporting and driving the needs of a 21st century Scotland.

Russell Rennie Contracts Director

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Our achievements

Our TRISS teams have attended more than 9,000 incidents in the last year alone and covered enough miles to drive around the earth 4 times. They have reacted to 98% of incidents within the first 20 minutes.

Winter treatment was required on 108 nights and included nights where action was carried out ranging from full treatment to only single patrols. Over 1100 patrols were carried out over the network, with more than 13,000 tonnes of salt used.

13,000

Four innovative ‘Crack and Seat’ schemes on the A75 provided a sustainable alternative to full road reconstruction. This approach which introduces hair-line fractures into the rigid road base for expansion and contraction, cumulatively saved 2141 tonnes of material/waste and 119 wagon loads in contrast to traditional methods.

21419,000

Gritters did enough winter miles to stretch to

moon and back during winter operations

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RecyclingCentre

13,000

A maximum of 77.3% of our total raw materials consumed during 2013/14 were from a recycled or reused source (achieved May 2013). For a full five months 100% of construction and demolition material was reused, meaning that we didn’t send any such waste materials to landfill.

Our cyclic grass cutting operations saw more than 25,000,000m2 of verges maintained, the equivalent of 3500 times the size of the pitch at Hampden. These verges are cut in varying degrees of frequency from three times per year up to 14 times a year.

25,000, 000m2

As part of a five day joint initiative with four local authorities our operatives collected an astonishing 65 tonnes of litter and debris from the roadside, the equivalent weight of 8 double decker buses.

By replacing a number of overhead motorway gantries with new energy efficient signage, LED light boxes and retro-reflective, micro prismatic sign sheeting, we have reduced energy consumption by 70%, the equivalent to an annual saving of 2.5 tonnes CO2

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Making your journeys safer

The safety of our employees, our Contractors and the motoring public is of utmost importance to Scotland TranServ.

Everything we do, from the careful, collaborative planning of roadworks to keeping our network free from litter and overgrown shrubbery helps to keep our trunk roads safe and flowing freely.

We have undertaken a substantial programme of structural maintenance and improvements, delivered resurfacing projects across the 22 routes of our 636km network, filling in potholes and increasing the grip on roads, roundabouts and carriageways. During this first year our teams have worked to identify necessary improvements and to simply get the network into the fit and proper state that we believe it should be.

This is an important year for Scotland and we are expecting thousands of extra drivers to be using our network to access the festivities of the Year of Homecoming and to attend events throughout the Commonwealth Games programme. That is why it is so important that our network is in the best possible condition to create a lasting impression on these visitors

Over this next chapter we will provide information on the efforts of our teams in preparing and repairing our network over the last 12 months, the first of our 4G Contract.

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Planning our road works

Roadworks are essential to the smooth running of the South West trunk roads Maintenance Contract. Their safe and efficient programming is vital to ensure that disruption to the travelling public is minimised and the Contract continues successfully.

Scotland TranServ is committed to programming works in full consultation with our partners, hosting a weekly meeting with local authorities, Police Scotland and Traffic Scotland.

We have attended all Roads and Utilities Coordination (RAUC) meetings relevant to the area of our Contract and use these opportunities to build and maintain links with the greater roadworks community while participating fully in the RAUC process.

A major part of the work of the Traffic Team is to populate the Scottish Road Works Register and the Transport Scotland Automated Diary Facility, both of which play an important part in ensuring the correct noticing and provision of information regarding our works to the wider roadworks community and the public.

Our Network Availability (MI02) reflected a clear and continuing increase in the use of the network by indicating the amount of road space utilised. Traffic Disruption caused by unprogrammed works (MI03) showed an initial increase over the first few months of the Contract before peaking in October 2013 and showing a trend of continuing decrease over the latter months of the year.

It is our aim to ensure that these clearly indicated trends continue throughout the life of the Contract, reflecting an increasing amount of work being carried out while simultaneously demonstrating a corresponding decrease in potential disruption.

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Keeping our network tidy

The Scotland TranServ highway maintenance role extends beyond the tarmac of the road surface and comprises of the carriageway verges, signage and lighting bordering more than 600km of roads along 22 routes across South West Scotland.

In grass cutting alone our operatives maintain over 25 million square metres of verges, the equivalent of 3500 times the size of the pitch at Hampden. These verges are cut in varying degrees of frequency ranging from three times per year to up to 14 times a year.

This first year of the Contract has been a testing time as we undertook much needed maintenance work on the network. Among that work was the cleaning of around 26,000 road gullies as well as 46km of channel drains, enough to stretch from Glasgow to Stirling. As a further part of this cleaning project our teams were tasked with lifting 14,000 manholes, the equivalent weight of more than 400 double decker buses.

Our maintenance efforts have taken a new emphasis, looking to innovation and efficiency to improve our service to drivers across the region. We are replacing

ageing lighting with new energy efficient LED replacements, reducing power bills, and our carbon footprint. We have increased efforts to clean signs and overhead gantries with more than 2,000 structures now being cleaned twice a year.

Scotland TranServ is playing its part, during this most important year of tourism to ensure we create a positive first impression for visitors to Scotland by keeping our roadways litter-free. During the Litter Week of Action in August 2013, our cyclic teams recovered in excess of 100 bags of rubbish from numerous hotspots along the motorway verges. Every week our teams are engaged in litter clearance and have recovered everything on the trunk roads network ranging from tents to sofas and even a kitchen sink.

Our role is vital in supporting the economic growth and development of the South West, the gateway to Scotland and in providing a safe driving environment for our motorists, as free from obstructions and hazards as possible, and using sustainable practices to deliver a proactive, collaborative service which enhances the driving experience.

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Works contracts

Reduced roads maintenance budgets in recent years have resulted in fewer Works Contracts in each annual period. During the 2013/14 financial year there was only the A898 Erskine Bridge Vehicle Barrier Replacement Scheme Contract on site. Highway Barrier Solutions started the £5.5m works in June 2013 which are scheduled to be complete at the end of May 2014 and Scotland TranServ has deployed experienced staff to supervise the construction.

The works see the installation of a bespoke very high containment safety barrier at the edge of the road to prohibit vehicles encroaching onto the cantilevered section of the deck carrying the footway and cycleway as this area is not designed to withstand loading from heavy vehicles. A similar barrier has also been installed in the central reserve around the two bridge piers to provide enhanced protection against potential vehicle strikes and the remainder of the central reserve comprises of a replacement single height safety barrier.

These essential safety works have caused a degree of disruption to the traveling public during construction however the improved protection of the structural integrity of the bridge will help see the bridge fulfil its role as a vital transport link across the estuary for many years to come.

Scotland TranServ has also progressed the preparation of three further Works Contracts, the M8 Hillington footbridge replacement, the A75 Ringford and A75 South of Inches pavement maintenance, in readiness for procurement and implementation during future years.

As a consequence the Works Contracts Cost Estimates (PI13) and the Works Contracts Out-Turn Costs (PI14) were not populated. However Scotland TranServ maintained 100% compliance with the Works Contract Invoice Submissions (MI05) during the year.

636km of trunk road

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Maintaining your roads

During the 2013/14 programme, Scotland TranServ successfully investigated, designed and constructed forty-five ‘As of Right’ structural maintenance schemes. These schemes resulted in 36km of Motorway and Trunk Roads in the South West of Scotland receiving essential road pavement maintenance. Expenditure for this operation amounts to £11.8m.

Scotland TranServ also carried out over 40,000m2 of road surface retexturing. This mechanical process restores the grip of the existing road surface aggregate by reinstating its micro texture properties to counter the effects of wet skidding accidents on the network.

As part of this extensive operation, Scotland TranServ worked with our supply chain and key stakeholders to ensure essential traffic management arrangements were designed and phased to ultimately protect the workforce during the construction process, and implemented to provide minimum disruption to the travelling public and ‘Keep Scotland Moving’.

Scotland TranServ also looked at alternative and sustainable methods to our road pavement maintenance. In 2013/14 seven schemes on the A75 including the completion of the first two phases of rehabilitation to the Dumfries Bypass were treated, using the Crack and Seat repair system. This process removes the need to carry out costly and disruptive methods of rehabilitation by alternatively utilising the lower cement bound base layers, so making considerable cost and environmental savings on behalf of our Client.

A new requirement on this Contract is to carry out grip testing to all surface course materials installed. This approach allows both Scotland TranServ and Transport Scotland the opportunity to measure and monitor grip of a new road surface rather than traditional reliance of surface texture and aggregate Polished Stone Values. In 2013/14 Scotland TranServ conducted over 70 grip tests over the network on structural maintenance schemes.

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Maintaining our structuresA combined total of more than 190,000 drivers pass over the Kingston and Erskine Bridges every day. In addition to these major structures, Scotland TranServ looks after around 2,000 structures, ranging from light masts and culverts to retaining walls and bridges ranging in size from a small river crossing to the likes of the Kingston Bridge.

On behalf of Transport Scotland we have invested more than £7.5million to maintain and improve these important elements and ensure they remain safe for commuters, visitors and freight traffic for many years to come. In doing so we support the economic growth and development of Scotland, with these bridges often providing vital connections between communities.

Our Structures team has carried out 629 General Inspections and 165 Principal Inspections during the 2013/14 period. We protected 5 bridges from scour along the A76, A77 and A737 and replaced 35 bridge expansion joints along the M8 and M74, the A76, A78 and A725. Working closely with civil engineering counterparts at Network Rail we completed repairs,

painting and concreting on the A76 Newton Street Bridge between Mauchline and Auchinleck in North Ayrshire.

In an innovative lighting project we removed 3 gantries from the M8, refurbishing them with new sign fascia, paintwork and LED technology. Similar replacements were carried out on the M77. Further innovation is being used on 48 bridges and a retaining wall, where we are using hi-tech electronic monitoring combined with traditional survey methods and visual inspections to keep an eye on the structures’ integrity. Maintenance was carried out across the network, including repairing damaged parapets following incidents and removing an obsolete gantry at Erskine.

And beneath one of the busiest sections of Scotland’s busiest motorway, the M8 we continue to carry out inspections on the Monklands Canal, which has either been culverted beneath the roadway or runs alongside it, allowing around 150,000 vehicles to pass without restriction.

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The Erskine Bridge Vehicle Safety Barrier Replacement team introduced a UK first in temporary traffic management on major trunk roads projects, with the use of Bluetooth Technology to monitor journey times and keep drivers updated on potential delays.

Working on behalf of Transport Scotland, with Principal Contractor Highway Barrier Solutions and their Specialist Subcontractor Sky High/IBI, the Scotland TranServ Resident Engineer team introduced an origin-destination vehicle movement system to establish how long it took drivers to get to the bridge from the four main artery approaches. The technology works by using encrypted Bluetooth codes found in modern cars and in mobile phones. Because the codes are encrypted the system can’t identify individuals.

Colin Anderson, Scotland TranServ’s Project Manager for the Erskine Bridge programme said:“We started with a team of workers dotted at various locations taking individual vehicle descriptions and registrations and relaying these to other co-workers via radio. These vehicles could take various different routes that didn’t take them to the bridge, so it could be a bit of a wild goose chase, error-ridden and a very frustrating task, as well as exposing the workers to the inherent traffic safety risks.”

In what is a UK first for temporary traffic management, the continually changing user-friendly delay and journey time data was relayed to the Traffic Scotland team based in the new state-of-the-art control centre in South Queensferry. The delay data was then displayed on the overhead sign gantries and relayed to the local radio stations.

Colin Anderson added:“Developing Bluetooth technology in this way as part of our temporary traffic management solution has been one of the innovative practices implemented during this significant project. Our project teams and our contractors are continuously looking for ground-breaking new methods to protect Scotland’s natural environment, make our programme of work more efficient and to reduce disruption to our customers, the motoring public.”

The Resident Engineer team worked closely with Sky High/IBI to develop the technology to suit the particulars of the Erskine Bridge site. The delay information is calculated against normal journey times during free flow conditions. It helps drivers to better plan their journeys and keeps congestion to a minimum. Once the project is completed, the Bluetooth system will be dismantled, as traffic movement returns to normal flows.

Erskine Bridge Bluetooth

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Repairing our roads and improving your safety

A Scotland TranServ aim is to maintain the South West network to the highest possible standard, ensuring our roads are both safe and smooth. The identification and repair of high level defects (Category 1) that present an immediate or imminent hazard or risk rapid structural deterioration are therefore dealt with promptly.

During this first year of the 4G Contract there have been a number of changes to the way defects are identified and classified. A new Trunk Road Inspection Manual, produced and issued by Transport Scotland, has provided more comprehensive guidance on the identification of defects.

The majority of temporary and permanent repair timescales remains consistent with the previous Contract. The exception, however, is road lighting where permanent repair times have been reduced.

The last year saw Performance Indicator PI03 reported directly from the Routine Maintenance Management function (RMMf) of Transport Scotland’s Integrated Roads Information System (IRIS).

Performance was not reported for April and May 2013 due to the availability of reports within RMMf, and because Scotland TranServ identified approximately 2500 defects at the commencement of the Contract which required permanent repair.

There were more than 8,900 Category 1 defects raised in total within RMMf. This included a significant number of emergency repairs (over 3,600 items of debris removed), around 1,800 carriageway defects and 291 defects as a result of accident damage.

Identifying and repairing this large number of defects has been challenging and has required the allocation of significant resources. Scotland TranServ looks to repair these defects as quickly and efficiently as possible, with the safety of our employees and motorists of utmost importance.

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Improving our response

The Scotland TranServ Incident Support Units (ISUs) are on the front line when it comes to keeping South West Scotland’s roads moving. By extension, the almost ever-present Trunk Road Incident Support Service (TRISS) patrols the ‘Glasgow Box’ area ensuring that stranded motorists receive a helping hand.

The safety of our employees and of the motoring public is of paramount importance to Scotland TranServ, with the TRISS and ISU units working around the clock to ensure that drivers receive the support they deserve on the hard shoulder and helping Police Scotland in their efforts to keep the trunk roads network safe.

Equipped with cones, road signs, cold tar and chemicals to clear up fuel spills, the TRISS teams assisted in around 9,000 incidents last year alone and covered enough miles to drive around the earth 4 times. They have attended over 98% of incidents within 20 minutes of notification, keeping drivers out of harm’s way by providing a highly visible barrier between them and high speed motorway traffic.

Our ISUs based at Ayr, Dumfries and Glasgow remain on-call around the clock and attend issues within an hour during the day and one and a half hours through the night. They are the first line response for stranded motorists on the more remote areas of our trunk roads.

Our TRISS and ISU teams offer Police Scotland welcome support to allow them to carry out their important core duties. We continue to develop a professional relationship with our emergency service counterparts and are an intrinsic and valued part of the South West Contract.

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Our winter response

Season review

This last winter has been relatively trouble free as the South West of Scotland has experienced a particularly mild winter, with only 108 nights of winter treatment required from the period of 1st October to 15th May. This includes nights where action was carried out ranging from a full treatment to only a single patrol being undertaken.

Should the weather have been harsher, our experienced winter team was on hand to ensure that the network remained open. Notwithstanding, over 1,100 patrols were carried out over the network, with over 13,000 tonnes of salt spread.

De-icing materials

Scotland TranServ had stockpiled 21,000 tonnes of rock salt across its depots in the South West at the start of the year, and had a continual review of this stock to ensure that adequate supplies were available to treat any adverse conditions. We also had a stock of Magnesium Chloride brine available, which would allow us to treat the network at temperatures as low as -15°C.

Weather Forecasting

The MeteoGroup were engaged to provide winter forecast information for the South West unit. We continue to work with them on ways to enhance the already good performance going forward. As part of the Contract MI20 measures the accuracy of the forecast which was recorded at 94% for the winter period.

Winter Plant

Scotland TranServ, has invested heavily in new fleet for the 4G Contract. In conjunction with Schmidt, a range of vehicles from 6m3 up to 12m3 spreaders were provided to ensure that the network stays open. These vehicles have been fitted with GPS technology that can report vehicle position and treatment details to duty personnel, to enable any updated treatment decisions to be made. The accuracy of the treatments carried out is measured within PI11 (page 43), which combines treatment times, call out response times and GPS data downloads into one value. This has averaged 92% for the period.

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Scotland’s wildlife, as well as being beautiful, can also be ingenious, and none more so than water vole colonies discovered living either side of our busiest stretch of motorway.

Counterparts at Scottish Natural Heritage (SNH) made the discovery while assessing the environmental impact of a planned housing development. At the same time Scotland TranServ teams surveying a nearby manhole made a similar discovery.

The Water Voles have evolved to live away from standing water and instead are happy to exist in areas of marshy ground. Reinforced, laddered banking has also provided the ideal climbing surface for the voles to evolve into multi-storey dwellers.

Rob Raynor, SNH’s mammal advisory officer, said:“These voles are very unusual in that they live more like moles entirely in the absence of open water, often in areas of rough grassland, including the edges of the M8. By working with Scotland TranServ and others, we can help to ensure these grassland areas are managed appropriately. Maintaining good links between wildlife habitats affected by new roads is critical not just to water voles, but to an array of other species including otters, badgers and bats.”

Researchers from Glasgow University, Glasgow City Council and leading UK experts are all working alongside Scotland TranServ to study the water voles and identify their evolutionary leap forward. They want to establish how two colonies inhabited either side of Scotland’s busiest road and whether they are connected.

Carol Walker, Scotland TranServ’s Environment Manager concluded:“We are working with schools, universities and Scotland’s leading environment organisations to continuously improve the value of service we provide in this area. Sustainability is an important part of our vision of becoming the leading road network management and maintenance provider in Scotland, and in delivering an efficient, sustainable service that exceeds our Client and stakeholder expectations.”

This is just one of a number of such initiatives that Scotland TranServ’s Environment Team is working on, from bats under bridges to rare over-wintering birds neighbouring our network.

Rare water voles by Scotland’s busiest road

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“We are working with schools, universities and Scotland’s leading environment organisations”

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Delivering for you

In accordance with the 4G Contract requirements our draft 1 and 3 year programmes were submitted by 15th August 2013, with the detailed 1 year programme submitted by 15th November 2013. The budget spend programmed was indicative in accordance with the Clients 2013/14 budget level.

The 1 and 3 year proposed programme of works is determined and collated from our detailed inspections which are carried out across the network and consideration given to schemes and proposals highlighted by the Client.

We introduced the use and application of Primavera Project Management software into the 4G Contract. We have vast understanding of this advanced programming tool from previous experience on the 3rd Generation North West Unit Contract. Primavera will ensure robust programming, forward planning, and risk and budget management benefits for all throughout the duration of the 4G Contract. Furthermore a robust Bidding Procedure was developed which defines the process to be followed annually in accordance with the Client’s for IRIS programmes, bids and orders.

Throughout 2013/14 period, we worked in conjunction with PAGPlus to develop a suitable financial profile template for monthly financial reporting whilst the IRIS Expenditure Profile module continues to be developed. Our programme and financial performance figures were submitted to the Client and PAGPlus timeously each month.

In order to record progress against programme performance a monthly Performance Indicator based on the percentage of spend against profile is reported (PI12).

Data for the first quarter was unavailable within IRIS. Performance throughout the remainder of the year improved with spend often exceeding expectation as programme and financial reporting for the Contract was developed.

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Our responsible cost management

Our flexible programmes were tailored throughout the year as original budget allocations within various headings were refined. The table below shows original and revised budget allocations for 2013/14 along with year-end spend figures.

Monitoring Indicator MI04 records monthly order values against annual budget allocations. Data for the first quarter was unavailable within IRIS however order against budget steadily increased thereafter, only falling marginally in January 2014 due to notification of revised budgets.

Scotland TranServ has provided a number of network condition reports to the Client during the financial year to highlight the work required to maintain the network in a stable condition.

Budget Initial Budget (£M)

Revised and Final Budget Allocation (£M)

Spend (£M)*

Routine 15.06 15.44 16.94

Structural Maintenance

10.00 12.53 11.79

Bridges 9.70 10.57 10.54

Minor Improvements

0.12 0.27 0.72

SRS 1.00 0.75 0.19

TOTAL 35.88 39.56 40.18* Year-end spend figures include 2013/14 accruals expectation

TRISS attended 9000 incidents

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Working harder for our environment

Scotland TranServ is embedding the principles of sustainable development within all our operations and activities. During the last 12 months, our environmental and sustainability specialists within our Contract have continued to promote a ‘cradle to grave’ whole-lifecycle philosophy to ensure all our activities support and contribute towards Scottish Government objectives and targets for carbon reduction and Scotland’s low carbon vision.

Our environmental specialists working with our engineers have undertaken 144 initial environmental and sustainability reviews. This ensures the appropriate level of environmental assessment and consultation has been undertaken for all our schemes being developed; that appropriate licences, exemptions and consents are in-place, appropriate timing of works which assures environmental legal compliance of our operations and activities, but also identifies sustainability opportunities such as reducing energy consumption, conserving valuable resources and assets, promoting renewable resources, minimise use of virgin materials and enhancing nature conservation and biodiversity.

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Working harder for our environment

Our sustainability innovation included:

Crack and Seat

Four A75 ‘Crack and Seat’ schemes were designed and constructed, providing a sustainable alternative to full road reconstruction, reducing waste materials and haulage. Cumulatively using this approach, which introduces hair-line fractures into the rigid road base for expansion and contraction, the schemes saved 2141 tonnes of material/waste and 119 wagon loads in contrast to conventional road reconstruction methods. That’s enough haulage miles to stretch from Glasgow to Tokyo.

Energy Consumption

Working with Resource Efficient Scotland, Scotland TranServ is undertaking an energy audit involving a comprehensive, quantitative assessment of the energy consumption throughout the Polmadie office and depot. This will support the implementation of energy saving measures across the business delivering both carbon and financial savings.

Carbon

We are implementing Transport Scotland’s Carbon Management System (TS CMS). Electricity, Gas and fuel data from all our depots, operations and activities is entered into the TS CMS to provide an initial annual carbon footprint for the South West unit of 2,626 tonnes CO2

e. Scotland TranServ, will use this information to develop carbon reduction opportunities across the region. Go4SET

We are a contributor to Lanarkshire’s Go4SET programme, co-ordinated by the Engineering Trust. This encourages young people to pursue a science and/or engineering career. Scotland TranServ’s engineers and environmentalists provided mentoring and advise to a group of Chryston High School pupils undertaking a water efficiency programme at their school.

Commonwealth Games

Scotland TranServ is working in partnership with Glasgow City Council to develop and promote an efficient and effective joint working initiative as part of the Commonwealth Games 2014 legacy for routine maintenance operations and activities such as litter picking, grass cutting and weed control. This co-ordinated approach will deliver many sustainable benefits such as effective long term weed control with reduced chemical treatment across our network.

Monklands Canal

As part of the 1960s M8 Motorway construction the Monklands Canal was severed and piped under the motorway. Recently Scotland TranServ undertook design and maintenance work to ensure effective control of water levels and alleviate potential flooding incidents. The canal has recently been designated as a Scheduled Monument and therefore considered an asset of national cultural heritage importance.

As a consequence, the canal works required minor modification in order to be granted a Scheduled Monument Consent from Historic Scotland prior to any construction activities.

M8 Water Voles

In collaboration with Scottish Natural Heritage, Scotland TranServ is working to research and protect colonies of rare water voles discovered living at the side of one of Britain’s busiest roads. The voles have adapted to live away from open water to inhabit the motorway verges. For more information a case study is available on page 16.

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Doing the right thing for our future

In the first year of the Contract Scotland TranServ has developed an environmental and sustainability policy and associated Environmental Management Systems (EMS) documented procedures which ensure legal compliance, embed the principles of sustainability and reduce carbon emissions in accordance with our EMS*.

Scotland TranServ, attained National Highways Sector scheme 18: The Natural Environment, Landscape including Ecology (NHSS 18) accreditation^, which covers a number of topics from arboriculture to ecological management activities. NHSS is designed to provide an industry benchmark, ensure all processes are planned, provide a basis for continuous improvement and focus on quality as an objective.

Within the 4G Contract, three new performance measures were introduced to encourage sustainability and reduce carbon emissions†. During the first 12 months of the Contract, monitoring indicator on ‘Sustainability - use of reused, recycled, renewable materials’ (MI17) has been measured, with a maximum of 77.3% of the total raw materials consumed being from a recycled or reused source achieved in May 2013.

The monitoring indicator on ‘Sustainability-waste generation and management’ (MI18) illustrates a trend that we are in the top quartile for total construction and demolition waste generated being either reused or recycled. For a full five months 100% of construction and demolition material was reused, meaning that we didn’t send any such waste materials to landfill.

While meeting our targets on carbon emissions is of the utmost importance to Scotland TranServ we are currently not reporting◊ our performance in this area pending finalising requirements with the Client.

Footnote:*BS EN ISO 14001:2004^BS EN ISO 9001†Monitoring Indicators No.17 and 18, and Performance Indicator No. 19.◊Performance Indicator No.19 (PI 19)

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The winters of 2009/10 and 2010/11 proved testing for Scotland’s transport network and in developing our strategy it was vital for Scotland TranServ and our Client that our readiness would meet and exceed the challenges of even these harshest of recent conditions.

While the winter was milder than in recent years, our Winter Maintenance teams remained ever vigilant utilising the latest weather forecasting and live information feeds, allowing the winter resilience team to plan the day ahead. Combined with feeds from sensors embedded into our roads and network cameras, this information was used to proactively address the demands of wintry conditions, and keep our customers moving.

As with our forecasting efforts, our delivery has also improved through technology. Scotland TranServ deployed 14 state-of-the-art Super Gritters, which together with 23 other gritter vehicles are equipped to follow pre-programmed routes, ensuring that the width and characteristics of the spread remained consistent throughout, maximising efficiency. However, our vastly experienced gritter drivers also had the option of manual override control to use their extensive knowledge to better address problem areas.

Operating across all 32 Scotland TranServ treatment and patrol routes the gritter drivers can cover up to 400 miles in one night, the equivalent of driving from Glasgow to London, ensuring the trunk roads are safe for commuters the following morning.

Combined the vehicles covered a distance equivalent to circumnavigating the equator 21 times, or going to the moon and back during winter events. The operation is 24/7, with vehicles being filled and manoeuvred around the clock. We make every effort to consider the needs of our community, ensuring that we are a good neighbour to Oatlands residents. Elsewhere, our depots at Ayr and across Dumfries and Galloway run similar operations.

Sustainability is key to the longevity of the winter operation. Working closely with our Client we engage in regular discussions, identifying potential climate trends and new materials to maximise efficiency and reduce corrosion risk on our structures. We are also looking at route-based specific forecasting to maximise efficiency.

Across the network every effort is being made to deliver a safe, reliable service that is efficient and sustainable, delivering tangible benefits to our Client, our customers – the motoring public and the communities along our network.

Winter Resilience

24

Monitoring and inspecting our roads Scotland TranServ always aims to ensure a smooth, safe journey for our customers, the motoring public. We also support the economic growth and development of South West Scotland by managing and maintaining the trunk roads network across the region. In order to achieve these goals it is necessary to continually monitor and inspect our network, while also ensuring the safety of our employees and contractors.

We continually look to progress in these areas and as such look to the latest innovations in our industry and others to meet continually high standards. To ensure we are meeting our obligations to Transport Scotland we report on numerous topics across our business, keeping our Client continually informed. The results of our reporting can be viewed in the Our performance section (page 42) of this Annual Report.

It is our aim to be the leading road network management and maintenance provider in Scotland and therefore to ensure we are providing a pro-active, collaborative, customer - focused team that is trusted to deliver an efficient, sustainable service that exceeds our Client’s and stakeholders’ expectations. As such our management systems are essential in ensuring our services are delivered in a controlled and sustainable manner, focused on continuous improvement and innovation.

25

26

Our safety, your safety

The health and safety of our workers, our contractors and our customers is of paramount importance to Scotland TranServ. We operate a Zero Harm philosophy across our business, urging all our people to play a part in their own safety and that of their colleagues. We work to four golden rules; that each of us is fit for work, that we always receive a briefing before we start work, that we immediately report any unsafe events or practices; and that we stop work if anything changes. Above all we encourage everyone to Make Safety Personal.

That is why it was all the more saddening to us that a subcontractor recently lost his life on our network. It served as a poignant reminder to our organisation about the dangers of the vital work that we carry out. This is a tragedy that will stay with each and every one of our employees involved in the operation for as long as they live. It is vital that we remain vigilant and pay attention to our own personal safety and to others around us.

Scotland TranServ’s commitment to safety training is superlative, with our 360 employees having received more than 8,000 hours training between them. They have taken part in winter maintenance training, driver marshal training and qualifications in LANTRA, SMSTS and SSSTS to mention but a few.

27

Assuring our delivery

To assure the delivery of contractual requirements within a controlled environment, Scotland TranServ maintains an Integrated Management System (IMS) which complies with International Standards* for Quality, Environment and Occupational Health and Safety.

The Management System is accredited by Det Norske Veritas Business Assurance (DNV) with a scope of ‘The design, management operation, improvement and maintenance of highway infrastructure’.

Throughout the year Scotland TranServ’s IMS was effective in identifying areas for improvement, with a comprehensive audit programme of over 60 audits verifying compliance and effectiveness against Contractual, management systems and parent company requirements. Some 105 Non-Conformance Reports were raised during the period (incorporating 89 Corrections and 39 Corrective Actions) from sources including: Internal Audits, Parent Company Audits, PAGPlus Audits, Internal Improvement Opportunities and Certification Body Audits (DNV).

Performance in closing Non-Conformances was sustained at a high level across the year*. Seven Notices of Non-Conformance (NNC’s) were issued by PAGPlus during 2013/14. Non-Conformances relating to these NNCs were included in the IMS and effectively managed to closure with root causes and corrective actions being identified and implemented. Four NNC’s were closed during the year, one was withdrawn and two scheduled for closure in early 2014/15.

Two Remedial Notices (RN’s) were issued during the period relating to ‘Undertaking Principal Inspections of Highway Structures’ and ‘Sweeping/Cleaning of Channels’. Again these were effectively managed within the IMS with one RN closed during the year and one scheduled to be closed in early 2014/15.

DNV completed two phases of extension to scope audits against National Highways Sector Schemes (NHSS)^ and BS EN ISO 9001 during the year. Sector Scheme’s aim to ensure highway works are carried out to the highest standards of professionalism, using appropriately trained staff and with a strong emphasis on health and safety. Audit activity was both office-based and work site orientated and resulted in the recommendation to extend Scotland TranServ’s certification scope.

• NHSS 2A - Sector Scheme Document for the Design and/or Supply, Installation and Repair of Fences for Infrastructure Works• NHSS 2B - Sector Scheme Document for the supply, installation, maintenance and repair of Vehicle Restraint Systems• NHSS 12A/B - Sector Scheme Document for static temporary traffic management on motorways and high speed dual carriageways including on-line widening schemes• NHSS 12C - Sector Scheme Document for Mobile Lane Closure Traffic Management on Motorways and Other Dual Carriageways• NHSS 12D - Sector Scheme Document for installing, maintaining and removing temporary traffic management on rural and urban roads• NHSS 18 - Sector Scheme Document for the Natural Environment and Landscape including Ecology

278Employees

1. BS-EN-ISO 9001: 2008 Quality Management Systems2. BS-EN-ISO 14001: 2004 Environmental Management Systems3. BS-OHSAS 18001: 2007 Occupational Health and Safety Management Systems

*

^

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Our innovation and improvement

Innovative Solution in Fight against Road Spillages

Scotland TranServ has embraced a pioneering solution designed to combat small to medium sized spillages on road surfaces across our network; resulting in reduced congestion and safer and quicker journeys for motorists. Our TRISS and ISU operatives were the first in Scotland to use the backpack sprayers; a quicker, more efficient and eco-friendly option than commonly used absorbent granules. For more information see the Fuel Safe case study on page 30.

Mobile Data Solutions

We are working with a mobile data solutions provider to develop a powerful field work management, mapping and data collection solution for the TRISS and Network Control Centre (NCC). The solution will allow TRISS Crews patrolling the network and NCC staff to record incidents and allocate tasks remotely, direct to high-quality digital maps held on tablet computers streamlining workflows, improving productivity, customer service and corporate data quality.

Partnership Working Helps Clean Up the Network

Scotland TranServ, Glasgow City Council, South Ayrshire Council, South Lanarkshire Council and West Dunbartonshire Council all joined forces while carrying out essential cyclic maintenance across South West Scotland, making greater use of resources, reducing costs and minimising disruption to the public. Operatives worked overnight and in the five day programme collected an astonishing 65 tonnes of litter and debris from the roadside, the equivalent of 8 double decker buses. Service Improvements and Efficiency Savings

Full carriageway closures for maintenance allow both Scotland TranServ and Local Authorities to undertake works in ‘one hit’, thus reducing the volume of closures, reducing disruption and improving road worker safety. Taking advantage of Scotland TranServ closures has cost benefits for Local Authorities as they do not have to provide their own Traffic Management for activities such as litter picking and sweeping.

Performance Review Dashboard

A significant improvement delivered to support the implementation of the strategic themes identified in Scotland TranServ’s Business Plan has been the development of the Performance Review Dashboard (PRD). During 2013/14 the PRD has been used to capture performance information across the business. It has successfully introduced a more robust approach to performance management within Scotland TranServ enhancing data collection, analysis, reporting and governance.

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LED High Visibility PPE

A light emitting reflective product that is battery operated was trialled by six Scotland TranServ operatives involved in a variety of tasks. The personal protective equipment is visible from a distance of 300 metres. Once the trial data has been fully evaluated a decision will be made in terms of rolling out this PPE across the workforce.

Road Retexturing

Our road surfaces are routinely tested to measure ‘skid resistance’. Our innovative retexturing method offers a sustainable alternative to resurfacing, ‘roughening’ aggregate within the road surface with an array of mechanical chisels. This saw 40,000m2 of carriageway retextured, saving approximately 3,765 tonnes of material, while also improving skid resistance.

Erskine Bridge Vehicle Safety Barriers

Working with specialist contractor Highway Barrier Solutions (HBS) and manufacturers, our project team were the first to redesign railway safety barriers for use on a trunk road bridge. The barriers are designed to absorb the impact of both heavy goods vehicles and cars even at 50mph and a 20° angle, stopping them from bouncing into the carriageway colliding with other vehicles.

Erskine Bridge Bluetooth

The Erskine Bridge Vehicle Safety Barrier Replacement team introduced a UK first in temporary traffic management on major trunk roads projects with the use of Bluetooth technology to monitor journey times and keep drivers updated on potential delays. Encrypted Bluetooth codes found in modern cars and mobile phones are used to track journey times between various approach roads in the area. Because the codes are encrypted the system can’t identify individuals.

M8 Gantries

Scotland TranServ is replacing a number of overhead motorway gantries with new energy efficient signage. Innovative LED light boxes will combine internal illumination with retro-reflective, micro prismatic sign sheeting, reducing energy consumption by 70%, equivalent to an annual saving of 2.5 tonnes CO2

e. The lights have an anticipated lifespan of 50,000 hours.

Drones

Our Bridge Inspections team has been looking at a number of innovative practices to better identify and investigate potential issues with our major structures. Trials have been carried out using video equipment linked to new remote control inspection drones.

30

Scotland TranServ was the first trunk roads maintenance provider in Scotland to embrace Fuel Safe, the innovative solution designed to combat small to medium sized spillages, making our roads safer.Using this special formulation has allowed our TRISS crews to tackle fuel spills quicker, reducing disruption and congestion across the network.

Fuel Safe is an environmentally friendly, water soluble liquid which safely and efficiently evaporates everything from fuel and oil to solvents and paint. This reduces the need for sweepers and additional contractors on the South West’s trunk roads.

TRISS teams carry backpack-sprayer units within each vehicle, allowing them to effectively disperse up to 16 litres of the solution at any one time. Our operatives were the first in Scotland to use Fuel Safe and have displayed its effect to other agencies across the country including Police, Fire Service and Ambulance counterparts.

With the rapid response nature of our TRISS teams, attending the majority of incidents in less than 20 minutes, it is important that they can also deal with whatever issues they encounter, and provide support to the emergency services to ensure the trunk roads network continues to run smoothly.

Fuel Safe is an all-weather, eco-friendly product that our teams can spray directly onto the road surface and even in the most extreme of cases it only requires to be brushed. Scotland TranServ has used the solution on more than 100 occasions across the South West network, ranging from small, contained spills to some stretching up to a quarter of a mile along the carriageway.

Following its successful usage by Scotland TranServ the product is being considered by a number of other highway management and maintenance organisations throughout the UK and even as far away as Australia.

Fuel Safe

31

Our network, our progress

Reporting

In order to meet our obligations to Transport Scotland it is important that we effectively report our progress to our Client.

During 2013/14, Client reporting deliverables were sustained at 100% throughout the year with a variety of Client reports being delivered weekly, monthly, quarterly and annually. In total 69 Client reports were delivered on time, constituting some 525 individual report topics.*

Regular inspections are key to ensuring road defects and the condition of the network are monitored regularly to ensure reactive and planned maintenance is scheduled to keep the road network safe, serviceable and fit for purpose.

The requirements of this 4G Contract remains largely unchanged from previous contract requirements. However there have been significant changes to the systems used for capturing defects and asset condition. The Routine Maintenance Management function (RMMf) of Transport Scotland’s IRIS is now significantly more challenging to administer which has impacted on the timeliness of inspections being issued, uploaded and signed off.

A new Trunk Road Inspection Manual, produced and issued by Transport Scotland, provided more comprehensive guidance on the identification of all defects on inspections, including detailed example photographs for each inventory type.

Scheduling and undertaking inspections will remain challenging this coming year, as key assets such as vehicle safety fence detailed inspections will be undertaken. Walked inspections on central reservations are also required in 2014/15.

*Report topics included: Actual Programme of Works, Programme of Intent, Planning Applications, FDD Reports, NNC Reports, Communications Summarised Reports, Liaison Meeting Reports, Skid Policy Progress Report, Salt Stock Monitoring Reports, Training, Employment and Community Engagement Report and the South West Unit Annual Report.

32

Working with your community

Scotland TranServ’s in-house Communications team supports the efforts of the business and works directly with counterparts at Transport Scotland to promote our work and vital services. This work includes:

Erskine Bridge

Throughout the construction of the vehicle safety barriers on the Erskine Bridge, Scotland TranServ has kept local commuters fully updated on progress with the work. Local media has been provided with the latest information on access changes and potential delays. We engage widely with community groups and our website and social media channels have carried clear messaging and diversion information to keep drivers fully informed.

Community

Scotland TranServ has been active in the local community at our main depot in Polmadie, regularly attending Oatlands Community Council meetings and engaging with the community as we aim to be a good corporate neighbour. When looking to name our headquarters last year we invited local primary schools to play a part, running an early naming competition.

Local Authority Open Day

In July we opened our doors to around 30 representatives from 10 local authorities across South West Scotland. As part of the in-depth tour council officials were introduced to the teams charged with delivering the fourth generation of roads maintenance services in South West Scotland. The day helped forge improved working relationships between Scotland TranServ employees and their council counterparts.

Working with Partner Agencies

We have worked closely with a number of partner organisations, from Police Scotland to environmental agencies such as Scottish Natural Heritage and Zero Waste Scotland. Scotland TranServ has supported efforts to protect rare water voles and played its part to promote responsible disposal of litter along our trunk roads network, encouraging drivers to play their own role.

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Name the Gritter

As winter approached, Scotland TranServ employed numerous new ‘Super Gritters’. In order to play a further role in the wider Glasgow community, we encouraged children from Additional Supported Learning schools across the city to name the new state-of-the-art vehicles. Sparkle, Snowball and Snow Queen were among the winning entries.

Winter

Scotland TranServ efficiently and effectively promoted its winter strategy to motorists across South West Scotland. While the winter of 2013/14 was milder than those of recent years, we remained vigilant to the needs of our customers and when appropriate re-issued our winter messages to help keep drivers safe and ensure our roads continued to flow.

Emergency Services

Our Trunk Road Incident Support Service teams work closely with counterparts across the emergency services. Police, fire and ambulance crews were particularly interested in the Fuel Safe dispersal product used by our operatives and as such we held a combined training exercise to promote the work of each agency and the tangible benefits of collaborative working.

Gritters did enough winter miles to stretch to

moon and back during winter operations

34

Meeting your expectations

At Scotland TranServ our customers, the motoring public are of utmost importance to us and are the focus of everything we do in maintaining and improving the roads network across South West Scotland.

We have employees on duty 24/7 monitoring the network, providing assistance to motorists and deploying resources to deal with accidents and emergencies. We work closely with Traffic Scotland, keeping them notified of any incidents so that they can ensure the travelling public are given up to the minute information, ensuring reliable journey times. We also participate in the Multi Agency Response Team (MART), when activated by Transport Scotland. MART has been called on 5 occasions over the last year and our staff have played a vital role in co-ordinating and communicating issues to the Transport Scotland resilience team.

Working with our Client at Transport Scotland, and alongside other operating companies across the country we have provided a single Freephone contact number to reduce confusion and allow easy reporting of issues on the trunks roads network. This number is displayed on road signs throughout Scotland.

Our website also carries a defect reporting form to allow customers easy access to report issues with our trunk roads, and for these to be repaired quickly and efficiently by our specialist crews. The NCC is staffed around the clock to provide an instant response to motoring necessities across the South West.

Since the Contract began in April last year we have recorded more than 15,600 issues and incidents. Our TRISS teams have helped out in more than 9,000 such incidents, providing assistance within 20 minutes.

Throughout December and January, there were several severe weather events across the network and our teams were dispatched to respond to flooding events, fallen trees and damage to the infrastructure during these periods of inclement weather. Of particular note was the need to close the Erskine Bridge to all vehicles during a period of exceptionally high winds in December and the damage to the A78 between Largs and Skelmorlie as a result of high seas in January.

As well as directing the TRISS crews to incidents using a network of remote cameras, our NCC operatives have also been trained to support our winter resilience efforts, providing immediate assistance to our duty winter engineer.

We also engage directly with stakeholders throughout the region to ensure our response to communities is both efficient and effective. We have received more than 70 enquiries from MSPs and dealt with correspondence from over a hundred members of the public. We engage with counterparts at Police Scotland, local councils and, through our campaigns, with a number of partner organisations.

We are always looking to improve our valuable service and support drivers across South West Scotland in whatever way we can.

35

Our part in planning

As part of our management of the trunk road network across South West Scotland, Scotland TranServ is responsible for responding to planning applications that fall within a short distance of the trunk road boundary. These applications can range from everything from a domestic garage or house extension, to the construction of a major shopping centre or sporting complex.

Under the requirements of the 4G Contract we must respond to the Client within 5 working days of the request being received through our shared Development Management function of IRIS. It is important that we are consulted on all developments that could have an impact on the network and on the travelling public. Even signage that is proposed to be erected adjacent to the trunk road should be reviewed as it could have the potential to distract drivers, leading to accidents. It is essential that we keep traffic flowing freely on our main economic arteries.

Throughout 2013/14, we received 188 planning applications, and while there has been monthly fluctuations in applications received, Scotland TranServ maintained a consistent and effective performance throughout the year. Our PI17* performance indicator relating to the processing of planning applications indicated a consistently high level of performance in response time over the last 12 months.

We continually look to improve our response to our Client and ultimately developers across the South West region; providing a more efficient and effective service to help support the economic growth and development of Scotland, while managing a free-flowing, well maintained trunk road network.

*See Performance Indicator graph on page 44

36

Keeping your roads safe

It is essential, in maintaining the integrity of the network that we continually inspect each area, while also responding to information and enquiries from our customers, the motoring public, in order to keep our roads in a safe and satisfactory state.

During the first year of the South West Contract, Scotland TranServ has exceeded expectations relating to such performance, with an Observations Resulting from Inspection (ORI) response figure of 100% being achieved for each month of 2013/14, with the exception of January and February.

The low percentage figure of 66.7% for the month of January* was due to only three ORIs being raised through PAGPlus with two ORI’s responded to on time and one ORI responded to one day late. A figure of 96.4% was recorded for February with 28 ORIs being responded to on time and one being late.

For the 12 months of 2013/14 there were a total of 152 ORIs raised with only two responded to late, giving an overall ORI response figure of 98.7%.

A number of ORIs remain ‘open’, requiring certain actions to be addressed by Scotland TranServ. While we are disappointed that the ‘closing out’ of these anticipated actions is beyond their planned closure date it should however be noted that a percentage of these are awaiting third party involvement in order to be progressed.

2000Structures

37

Our people

Scotland TranServ’s Human Resource and Development (HR&D) department has had an exceptionally busy year, fusing together employees from three of the largest civil engineering organisations in the UK.

It has provided challenges in blending the cultures, traditions and working practice of these three respected, established organisations into one workforce, best utilising individual strengths.

HR&D were challenged with the TUPE transfer of 275 employees, quickly setting up these individuals on the payroll of either of our parent companies, Balfour Beatty or Mouchel. Our first challenge was to ensure those employees paid weekly received wages correctly and on time.

Ensuring the business fully understands employee terms and conditions is a priority. This provided an opportunity to better engage with workers, keeping them updated, helping to address any issues which may arise. Absence rates remained low, with an average figure of less than 5% through even the winter months. New procedures allow line managers to discuss absences with employees, resolving potential issues quicker.

As a sustainable business we remain committed to continually developing our workforce, employing apprentices, graduates and summer interns. This not only provides young people with valuable industry experience but allows Scotland TranServ to engage with the brightest and best young talent – inspiring the future of our industry.

We are committed to our workforce, supporting many employees as they pursue academic or professional qualifications. The level of study and subject matter varies from HNC to Master’s degrees, with many employees also pursuing chartered professional status.As a result of this improved commitment and better engagement, our staff turnover remains low at under 2% for the year.

38

It has been a busy first year for the 4G Contract and we remain committed to keeping a firm grasp on finances and to invest Client budget wisely, combining best practice with new innovative methods to ensure we deliver our projects safely, efficiently and effectively.

The following pages provide a more detailed look at our financial performance over the last year, where investment is being spent on behalf of the Client with improvements being made across our network.

The overall budget allocation at the beginning of the financial year increased in all budgets; Routine, Structural Maintenance, Bridges and Minor Improvements with a minor reduction to the Strategic Road Safety (SRS) budgets.

The changes in budget allocation are shown below.

Budget Initial Budget (£M)

Notified Changes to Budget (£M)

Revised and Final Budget Allocation (£M)

Routine 15.06 0.38 15.44

Structural Maintenance

10.00 2.53 12.53

Bridges 9.70 0.87 10.57

Minor Improvements

0.12 0.15 0.27

SRS 1.00 -0.25 0.75

TOTAL 35.88 3.68 39.56

Our financial performance

Figure 1: Budget Allocation History 2013/14

Scotland TranServ continues to provide a very tight control of budget expenditure by means of monthly programme and progress meetings held for each of the budgets. This ensured we achieved the total budget spend for the year 2013/14.

Central to this tight control is the business programme software used to ensure delivery of works and monitoring of budget expenditure.

Programmes

Our central business programme is the main point of information to ensure strict budgetary control measures are maintained. Regular programme meetings to maintain the business programme is current and updated, ensured that budget spend was achieved.

In accordance with the Contract requirements our draft 1 and 3 year programmes were submitted by 15th August 2013, with the detailed 1 year programme submitted by 15th November 2013. The budget spend programmed was indicative in accordance with the Scottish Ministers 2013/14 budget level.

The 1 and 3 year proposed programme of works is determined and collated from our detailed inspections which are carried out across the network with consideration given to schemes and proposals highlighted by the Scottish Ministers.

We introduced the use and application of Primavera Project Management software into the 4G Contract in early 2013. We have experience of this advanced programming tool from our use of it during the 3rd Generation North West Unit Contract. Primavera provides robust programming, forward planning, and risk and budget management benefits. Furthermore a robust Bidding Procedure was developed which defines the process to be followed annually in accordance with the Clients for IRIS programmes, bids and orders.

Throughout 2013/14 period, we worked in conjunction with PAGPlus to develop a suitable financial profile template for monthly financial reporting whilst the IRIS Expenditure Profile module continues to be developed.

Our programme and financial performance figures were submitted to the Client and PAGPlus timeously each month.

In order to record progress against programme performance a monthly Performance Indicator based on the percentage of spend against profile is reported. (Please see Page 44 for PI12)

Data for the 1st quarter was unavailable within IRIS, performance throughout the remainder of the year improved with spend often exceeding expectation as programme and financial reporting for the Contract was developed.

39

Routine Programme

The routine programme for the year focused on carriageway patching, drainage and road lighting and electrical works across all routes. The pie chart below shows spend delivered per route, highlighting our commitment to addressing and resolving network priorities.

Further to detailed discussions with the Client, agreement was made to allocate a proportion of the annual budget to repairing Category 2 defects for patching, drainage, signage and road lighting with a view to addressing network deterioration. This approach will continue in future years and with appropriate levels of investment, should contribute to the reduction in Category 1 defects.

The team successfully delivered the annual resurfacing programme with particular investment in the improvement of trunk road infrastructure within the Dumfries and Galloway area. This included major resurfacing schemes on A75 from Annan to Dumfries through to Castle Douglas and on the A76 from Dumfries to Kilmarnock, which were designed and built using an innovative crack and seat process.

Other schemes included resurfacing of A77 from Bankfield to Holmston and Henrietta Street to Girvan as well as major works on M74 J8 southbound off slip and A725 Bothwell Road.

Minor Improvements Programme

The minor improvements programme delivered an improvements scheme on A82 at Stoneymollan Roundabout. The programme of works included improvements to the drainage, lighting, landscape and the ‘Flying Geese’ landmark. Working in partnership with the National Park the scheme was delivered on time and within budget.

Percentage budget spend per route

A77 (19%) A75 (14%) A76 (13%) A78 (10%) M8 (9%) M74 (8%)

A701 (7%) A725/6 (6%) A82 (5%) A737/8 (4%) M73 (3%) A8 (2%)

M77 (1%) A751 (<1%) M80 (<1%) M898 (<1%)

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Notwithstanding the significant issues and challenges with the Contract provided IRIS CCMF module, all statements were submitted within the contractual time limit as illustrated below.

0

20

40

60

80

100

Mar14

Feb14

Jan14

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Structures Programme

Throughout the year a Works Contract to deliver vital upgrades of the Erskine Bridge safety barriers began. With an allocated budget of approximately £6m the programme included the replacement of the existing vehicle barriers, providing increased protection against damage to the main supporting parts of the bridge.

During 2013/14, the Structures team also delivered significant gantry refurbishment works on M8, A78 Newton Street refurbishment which involved concrete repairs and painting of steel works and M74 Lairs Overbridge, waterproofing, resurfacing and expansion joint replacement.

SRS Programme

At the beginning of the year the focus was on investigation and design of a number of schemes for construction in the last quarter. The construction programme included Route Accident Reduction Plan (RARP) schemes on A77 and A701, bollard replacement works on A75, A76 and A737 as well as significant carriageway retexturing throughout the network.

The annual Moving Cursor report was submitted towards the end of the year and will form the basis of the 2014/15 programme.

41

Disputed Items

Within the last quarter of the financial year an average of approximately 6% of the total value measured is in dispute. This variance is attributable to the evaluation of defect rectification works. Resolution of this matter is ongoing and being progressed with the Client.

Damage to Crown Property

Management of Damage to Crown Property continued through 2013/14 with the identification and recovery of cost from responsible parties. The risk of recovery always remains where police do not attend or record incidents where Damage to Crown Property has occurred without injury or allegation of law breaking, reducing the potential recovery rate.

Third Party Claims

The Third Party Claims process has continued through the period 2013/14 with ongoing efforts and the use of all information from the IRIS system available to us, we are managing and progressing the resolution of claims in a timely and efficient manner.

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Our Performance

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As part of the 4G Contract, Scotland TranServ is required to submit Monitoring Indicators (MI) and Performance Indicators (PI). We provide our Client with these details on a regular basis, the results for which are featured over the following pages:

43

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98.5

99.9

99.7

Dat

a no

t av

aila

ble

in I

RIS

PI 06 - Detailed Inspections

0

1

2

3

4

5

6

7

8

Mar14

Feb14

Jan14

Dec13

Nov13

Oct13

Sep13

Aug13

Jul13

Jun13

May13

Apr13

Perc

enta

ge o

f D

etai

led

Insp

ectio

ns c

arrie

d ou

t w

ithin

the

req

uire

d in

terv

als

2.8

3.4

6.8

Dat

a no

t av

aila

ble

in I

RIS

0

20

40

60

80

100

Mar14

Feb14

Jan14

Dec13

Nov13

Oct13

Sep13

Aug13

Jul13

Jun13

May13

Apr13

Perc

enta

ge o

f St

ruct

ures

Gen

eral

Ins

pect

ions

and

rep

orts

ca

rrie

d ou

t to

agr

eed

prog

ram

me

PI 09 - Structures General Inspections

100.

0

100.

0

100.

0

100.

0

100.

0

100.

0

100.

0

100.

0

100.

0

100.

0

100.

0

100.

0

Perc

enta

ge o

f St

ruct

ures

mai

nten

ance

act

iviti

es c

arrie

d ou

t w

ithin

the

req

uire

d tim

esca

les

PI 10 - Structures Maintenance

0

48

96

144

192

240

Mar14

Feb14

Jan14

Dec13

Nov13

Oct13

Sep13

Aug13

Jul13

Jun13

May13

Apr13

231.

8

141.

1

100.

2

100.

3

109.

1

100.

0

110.

4

110.

6

105.

5

103.

8

100.

0

0

20

40

60

80

100

Mar14

Feb14

Jan14

Dec13

Nov13

Oct13

Sep13

Aug13

Jul13

Jun13

May13

Apr13

Perc

enta

ge o

f St

ruct

ures

Prin

cipa

l Ins

pect

ions

and

rep

orts

ca

rrie

d ou

t to

agr

eed

prog

ram

me

PI 08 - Structures Principal Inspections

100.

0

100.

0

100.

0

100.

0

100.

0

100.

0

100.

0

100.

0

100.

0

100.

0

96.2 98

.8

0

20

40

60

80

100

Mar14

Feb14

Jan14

Dec13

Nov13

Oct13

Sep13

Aug13

Jul13

Jun13

May13

Apr13

Perc

enta

ge o

f W

inte

r Se

rvic

e tr

eatm

ents

car

ried

out

in

com

plia

nce

with

req

uire

d tim

esca

les

PI 11 - Winter Service Treatments

66.7

89.6 95

.3

94.3

95.6

86.4

Perio

d ou

twith

win

ter

44

0

20

40

60

80

100

Mar14

Feb14

Jan14

Dec13

Nov13

Oct13

Sep13

Aug13

Jul13

Jun13

May13

Apr13

PI 15 - Closure of Non-Conformances

60.0

Perc

enta

ge o

f N

on-C

onfo

rman

ces

clos

ed o

ut

with

in r

equi

red

times

cale 75

.0 80.0 84

.2 87.5 90

.6

97.2

90.2 92.3

76.4

No

NCR

’s ra

ised

0

20

40

60

80

100

Mar14

Feb14

Jan14

Dec13

Nov13

Oct13

Sep13

Aug13

Jul13

Jun13

May13

Apr13

Perc

enta

ge o

f pl

anni

ng a

pplic

atio

ns

proc

esse

d w

ithin

the

req

uire

d tim

esca

le

PI 17 - Planning Applications

93.3 10

0.0

100.

0

100.

0

100.

0

100.

0

100.

0

83.3

100.

0

100.

0

100.

0

Dat

a no

t re

quire

d

0

20

40

60

80

100

Mar14

Feb14

Jan14

Dec13

Nov13

Oct13

Sep13

Aug13

Jul13

Jun13

May13

Apr13

Perc

enta

ge o

f co

mm

unic

atio

ns p

roce

ssed

by

the

Ope

ratin

g Co

mpa

ny w

ithin

the

req

uire

d tim

esca

le

PI 18 - Communications Response

100.

0

100.

0

100.

0

100.

0

100.

0

100.

0

100.

0

100.

0

100.

0

100.

0

100.

0

100.

0

0

20

40

60

80

100

Mar14

Feb14

Jan14

Dec13

Nov13

Oct13

Sep13

Aug13

Jul13

Jun13

May13

Apr13

Perc

enta

ge o

f m

onth

ly r

epor

ts a

nd s

ubm

issi

ons

liste

d in

Tab

le

5.3.

A.1

in S

ched

ule

5 Pa

rt 3

, Ann

ex A

tha

t ar

e su

bmitt

ed

with

in t

he r

equi

red

times

cale

s

PI 16 - Submission of Monthly Reports and Submissions

100.

0

100.

0

100.

0

100.

0

100.

0

100.

0

100.

0

100.

0

100.

0

100.

0

100.

0

100.

0

Perc

enta

ge o

f to

tal s

pend

on

Sche

mes

as

a pr

opor

tion

of

prof

iled

tota

l spe

ndPI 12 - Actual Spend Against Profile

0 0 00

20

40

60

80

100

120

140

160

Mar14

Feb14

Jan14

Dec13

Nov13

Oct13

Sep13

Aug13

Jul13

Jun13

May13

Apr13

139.

8 147.

7

72.6

134.

7

95.0

87.8

122.

2

91.0

Dat

a no

t av

aila

ble

in I

RIS

45

0

20

40

60

80

100

Mar14

Feb14

Jan14

Dec13

Nov13

Oct13

Sep13

Aug13

Jul13

Jun13

May13

Apr13

MI 01 - Well Lit Network

97.4

Perc

enta

ge o

f lig

htin

g po

ints

op

erat

iona

l on

the

Uni

t

97.2

96.7

96.2

96.4 99

.3

99.4

98.7

99.7

98.7

97.7

98.3

0.000

0.003

0.006

0.009

0.012

0.015

Mar14

Feb14

Jan14

Dec13

Nov13

Oct13

Sep13

Aug13

Jul13

Jun13

May13

Apr13

MI 02 - Network Availability

0.00

14

0.00

36

The

lane

leng

th a

vaila

bilit

y on

the

Uni

t (k

m/h

r)

0.00

35

0.00

50

0.00

52

0.00

52

0.00

58

0.00

75

0.00

47

0.00

70

0.01

01

0.01

23

0

20

40

60

80

100

Mar14

Feb14

Jan14

Dec13

Nov13

Oct13

Sep13

Aug13

Jul13

Jun13

May13

Apr13

MI 05 - Works Contracts Invoice Submissions

100.

0

100.

0

100.

0

100.

0

100.

0

Perc

enta

ge o

f W

orks

Con

trac

tor

invo

ices

su

bmitt

ed t

o Tr

ansp

ort

Scot

land

by

the

Ope

ratin

g Co

mpa

ny w

ithin

the

req

uire

d tim

esca

les

No

Repo

rts

requ

ired

0

1

2

3

4

5

6

7

8

Mar14

Feb14

Jan14

Dec13

Nov13

Oct13

Sep13

Aug13

Jul13

Jun13

May13

Apr13

MI 07 - Disputed Items in the Statement

1.8

0 0Perc

enta

ge v

alue

of

disp

uted

item

s ag

ains

t th

e to

tal v

alue

of

the

Stat

emen

t su

bmitt

ed b

y th

e O

pera

ting

Com

pany

1.8

1.0 1.1

1.0

0.8

0.5

7.1

6.3

5.3

The

lane

leng

th a

nd d

urat

ion

unav

aila

ble

on t

he

Uni

t du

e to

un-

prog

ram

med

wor

ks

MI 03 - Traffic Disruption Caused by Un-Programmed Works

The

lane

leng

th a

nd d

urat

ion

unav

aila

ble

on t

he U

nit

due

to u

n-pr

ogra

mm

ed w

orks

0

50000

100000

150000

200000

250000

300000

350000

Mar14

Feb14

Jan14

Dec13

Nov13

Oct13

Sep13

Aug13

Jul13

Jun13

May13

Apr13

192,

126.

13

155,

985.

12

189,

056.

95

143,

504.

06

41,4

90.7

2

219,

584.

96

321,

261.

52

191,

286.

39

165,

815.

63

169,

122.

21

121,

038.

61

78,6

56.8

7

0

20

40

60

80

100

Mar14

Feb14

Jan14

Dec13

Nov13

Oct13

Sep13

Aug13

Jul13

Jun13

May13

Apr13

MI 04 - Orders Against Budget

Perc

enta

ge o

f or

dere

d w

ork

agai

nst

budg

et

61.0

75.9 80

.7

88.1 92

.3 97.0

92.6 98

.5

97.4

Dat

a no

t av

aila

ble

in I

RIS

46

0

1

2

3

4

5

Mar14

Feb14

Jan14

Dec13

Nov13

Oct13

Sep13

Aug13

Jul13

Jun13

May13

Apr13

Aver

age

num

ber

of d

ays

lost

due

to

sick

ness

pe

r em

ploy

ee (

Cum

ulat

ive)

MI 10 - Staff Absence

0.4

1.1

1.4

2.1

2.5

2.8 3.

0 3.1

3.6 3.

8 3.9

4.3

0

5

10

15

20

25

30

Mar14

Feb14

Jan14

Dec13

Nov13

Oct13

Sep13

Aug13

Jul13

Jun13

May13

Apr13

Aver

age

num

ber

of t

rain

ing

hour

s pe

r em

ploy

ee

prov

ided

in la

st 1

2 m

onth

s (C

umul

ativ

e)

MI 12 - Training

4.6

7.1

10.7 11

.7 13.1 14

.4

17.3

19.1 20

.0

23.9

26.4

29.3

0

20

40

60

80

100

Mar14

Feb14

Jan14

Dec13

Nov13

Oct13

Sep13

Aug13

Jul13

Jun13

May13

Apr13

Perc

enta

ge o

f O

bser

vatio

ns R

esul

ting

from

In

spec

tions

and

Haz

ard

Not

ices

re

spon

ded

to w

ithin

the

req

uire

d tim

esca

le

MI 13 - ORI and Hazard Notice Responses

100.

0

100.

0

100.

0

100.

0

100.

0

100.

0

100.

0

100.

0

100.

0

100.

0

96.4

66.7

0

10

20

30

40

50

Mar14

Feb14

Jan14

Dec13

Nov13

Oct13

Sep13

Aug13

Jul13

Jun13

May13

Apr13

Aver

age

hour

s w

orke

d pe

r em

ploy

ee in

last

12

mon

ths

MI 11 - Working Hours

39.6

44.4

42.3

39.5

38.5 40

.6

40.3

40.8

41.5

41.5

41.1

41.1

0

20

40

60

80

100

Mar14

Feb14

Jan14

Dec13

Nov13

Oct13

Sep13

Aug13

Jul13

Jun13

May13

Apr13

Perc

enta

ge o

f O

pera

tions

Ins

truc

tions

co

mpl

eted

by

the

targ

et d

ate

MI 08 - Operations Instructions Completed on Target

64.7

79.1

63.2 65

.7

72.0

70.3

80.2 84

.6

67.2

Dat

a no

t av

aila

ble

in I

RIS

0.0

0.3

0.6

0.9

1.2

1.5

Mar14

Feb14

Jan14

Dec13

Nov13

Oct13

Sep3

Aug13

Jul13

Jun13

May13

Apr13

Perc

enta

ge s

taff

tur

nove

r du

ring

last

12

mon

ths

MI 09 - Staff Turnover

0 0 0 0

0.4

0.7

0.7

1.1

1.1

1.1

1.4

1.4

47

Num

ber

of R

emed

ial N

otic

esMI 14 - Remedial Notices

0

1

2

3

4

5

Mar14

Feb14

Jan14

Dec13

Nov13

Oct13

Sep13

Aug13

Jul13

Jun13

May13

Apr13

1 1

0 0 0 0 0 0 0 0 0 0

Valu

e of

col

labo

rativ

e se

rvic

es p

rovi

ded

by O

pera

ting

Com

pany

MI 16 - Collaboration

0

£8000

£16000

£24000

£32000

£40000

Mar14

Feb14

Jan14

Dec13

Nov13

Oct13

Sep13

Aug13

Jul13

Jun13

May13

Apr13

£400

00

£400

0

0

20

40

60

80

100

Mar14

Feb14

Jan14

Dec13

Nov13

Oct13

Sep13

Aug13

Jul13

Jun13

May13

Apr13

Perc

enta

ge o

f ra

w m

ater

ials

use

d so

urce

d fr

om r

euse

d, r

ecyc

led

or r

enew

able

sou

rces

MI 17 - Sustainability – Use of Reused, Recycled, Renewable Materials

0 0

77.3

60.9

67.9

24.9

24.9

14.6

15.1

44.0

18.3

4.8

0

20

40

60

80

100

Mar14

Feb14

Jan14

Dec13

Nov13

Oct13

Sep13

Aug13

Jul13

Jun13

May13

Apr13

Tota

l num

ber

of a

ccur

ate

fore

cast

s pr

ovid

ed in

eac

h m

onth

(d

urin

g th

e W

inte

r Se

rvic

e Pe

riod)

as

a pe

rcen

tage

of

the

tota

l nu

mbe

r of

fore

cast

s pr

ovid

ed in

tha

t sa

me

mon

th

Perio

d ou

twith

win

ter

MI 20 - Weather Forecast Accuracy

86.7

93.3

86.7

96.6

95.3

94.8 98

.9

0

20

40

60

80

100

Mar14

Feb14

Jan14

Dec13

Nov13

Oct13

Sep13

Aug13

Jul13

Jun13

May13

Apr13

Perc

enta

ge o

f w

aste

mat

eria

ls r

euse

d or

rec

ycle

d

MI 18 Sustainability – Waste Generation and Management

100.

0

100.

0

99.7

87.8

77.7

90.1

100.

0

99.8

94.9 10

0.0

100.

0

0

PI 07 - Maintenance Nil return - 13/14 maintenance records will provide baseline for measurement in 14/15 PI13 - Works Contracts Cost Estimates Erskine Bridge Contract is only Works Contract, this scheme was handed over from 3G, no cost estimates or tenders available for this PI in 4G PI 14 - Works Contracts Out Turn Costs The only Works Contract underway is the Erskine Bridge Vehicle Barrier System – this was a handover scheme from previous Operating Company which was awarded in the last week in March 2013. STS therefore has no return for PI 14 – outturn cost will be known at the completion PI 19 - Carbon Emissions This data not available via IRIS. MI 06 - Accuracy of Operation Cost Estimates Data not available in IRIS MI 15 - Innovation Features throughout the report MI 19 - Salt Usage Base salt usage to be established in the first contract year

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