Score Interpretation Guide for Tests - SHL · Select2Perform.com. It also provides instruction for prescribing online training based on software skills score results. To reduce repetition,

Score Interpretation Guide | Tests

© 2018 SHL and/or its affiliates. All Rights Reserved.

Score Interpretation Guide for Tests

Select2Perform


© 2018 SHL and/or its affiliates. All Rights Reserved. www.shl.com

Contents Select2Perform ............................................................................................................................................................... 1 Introduction ..................................................................................................................................................................... 3 Audio-Transcription ......................................................................................................................................................... 4 Automatically-Scored Written Essay ................................................................................................................................. 6 Business Letter Compose and Business Letter Edit .......................................................................................................... 8 Brainbench IT and Business Skills ................................................................................................................................. 10 Contact Center Virtual Scenario ..................................................................................................................................... 12 Call Center Expanded/Basic Simulation ......................................................................................................................... 15 Call Center General Terms and Place Names ................................................................................................................ 16 Customer Service Attitude ............................................................................................................................................. 17 Data Entry Alphanumeric ............................................................................................................................................... 18 Data Entry Alphanumeric Split Screen ............................................................................................................................ 20 Data Entry Numeric ....................................................................................................................................................... 22 Data Entry Numeric Split Screen and Data Entry Ten Key Split Screen ........................................................................... 23 English Language Comprehension ................................................................................................................................. 25 General Accounting, General Accountancy .................................................................................................................... 26 Global Cognitive Index – Graduate ................................................................................................................................. 27 Healthcare Transcription ................................................................................................................................................ 29 Legal Audio Transcription .............................................................................................................................................. 30 Legal Typing ................................................................................................................................................................. 32 Multimedia & Web Design .............................................................................................................................................. 34 Essential Skills .............................................................................................................................................................. 36 Qwiz Vantage ................................................................................................................................................................ 38 Reading Comprehension ............................................................................................................................................... 39 Sales Aptitude - Call Center Sales and Professional Sales.............................................................................................. 40 Sales Aptitude - Service Orientation ............................................................................................................................... 41 Software Skills (Computer Adaptive) .............................................................................................................................. 42 Shorthand Speedwriting................................................................................................................................................. 44 Split Screen Typing ....................................................................................................................................................... 46 Spoken Language Assessments (Spanish & English) ..................................................................................................... 48 Technical IT and Software Skills .................................................................................................................................... 50 Ten-Key (Data Entry) ..................................................................................................................................................... 53 Typing ........................................................................................................................................................................... 55 ViewPoint - WorkView and ServiceView ......................................................................................................................... 56



Introduction This guide provides descriptions, scoring formulas and details about the tests that are available for administration through Select2Perform.com. It also provides instruction for prescribing online training based on software skills score results.

To reduce repetition, the guide consolidates tests with:

1. The same question type like multiple choice and the same scoring like percentage correct.

2. Multiple versions, such as expanded and basic, languages, software releases.

This guide does not list all the competencies measured by our tests. For more information, contact your sales representative.

This guide does not address scoring or reporting for jobs in the system. For more information, please see Score Interpretation Guide for Job Templates.



Audio-Transcription The report displays the following summary information:

Score Summary: Total number of questions, which for this test is 1

Time Summary: Time Taken, Started On, and Completed on

Gross Words per Minute: Total Number of Errors

Error Rate: computed by dividing the Total Number of Errors by the Gross Number of Words. Multiply the result by 100 and round to the nearest whole number to obtain the error rate as a percentage.

Gross Words per Minute is computed by dividing the Gross Number of Words by the Time Taken (Time Taken equals five minutes for almost all candidates).

An error is any wrong keystroke; however, only one error is counted per word, where a word is defined as any number of characters separated by spaces.

Net Words per Minute: The Net Words Per Minute is computed by subtracting Total Number of Errors from Gross Words Per Minute.

Score Comparison:

Company and system wide comparisons list the number of scores, the average, and high scores so that you can compare an individual with those scores.

The detailed score report displays the text the candidate typed. The text errors appear in bold. Other error symbols are listed below:

[SPC] spacing

[OMT] omitted word

[EXT] extra word

[ ] consecutive errors

[TRN] transposed word

Bold Text spelling, capitalization, or punctuation error

Spacing [SPC] and line change errors are noted but not counted against the candidate in the score calculation process.

NOTE: Using net scores to compare candidates is not recommended. For example, a candidate who types more words per minute with a higher error rate cannot accurately be compared to a candidate who types fewer words per minute with no errors. You can set your own standards as to which scores are acceptable, above average, and excellent. Interpret the scores based on your own criteria.



The following table is an example of ranges of scores:

Skill Level Transcription Typing Speed

Acceptable 25-34 WPM

Above Average 35-44 WPM

Excellent 45+ WPM

The following screen is an example of an Audio Transcription detailed score report that shows the text the candidate typed:



Automatically-Scored Written Essay The Automatically-Scored Written Essay test is a measure of the ability to use written media to effectively and efficiently communicate ideas and information. This assessment uses the candidate’s typed response to a question prompt to evaluate the applicant’s ability to present a message appropriate for the audience, to organize content in an understandable and appropriate manner, and to display appropriate levels of mechanical/grammatical skill in writing.

The Automatically-Scored Written Essay test produces an Overall score, as well as scores on the following three dimensions:

1. Message

2. Grammar/Mechanics

3. Organization

Below is a screenshot of the Automatically-Scored Essay detail score report showing how the scores are displayed along with a corresponding score interpretation section.



Automatically-Scored Written Essay Scoring Dimensions:

Scale Description Higher scores for… Lower scores for…

Message This measures the ability to develop one's ideas through writing by use of appropriate and specific examples to support one's argument.

Demonstrating clear control over development of ideas

Elaborating using engaging, specific examples of support

Choosing details that specifically enhance the main point or story

Demonstrating little or no development of ideas

Presenting details as a list with little elaboration, or not presenting details at all

Grammar / Mechanics

This measures the degree to which the writing demonstrates control over grammar, punctuation, capitalization, and spelling.

Demonstrating control over grammar, punctuation, capitalization, and spelling

Correctly indenting paragraphs

Demonstrating little or no control over grammar, punctuation, capitalization, and spelling

Misspelling simple words

Organization This is a measure of the ability to write in a clear and cohesive manner, to use proper transitions between ideas, and to form a sense of purpose within the overall structure of his/her writing.

Demonstrating a well-planned organizational strategy

Using even pacing

Proving a natural flow of ideas or events with smooth transitions

Demonstrating little control over organization

Missing transitions and presenting ideas randomly or out of order

Providing no clear beginning, middle, or end

Automatically-Scored Written Essay Scoring:

Each subscale dimension is scored separately, receiving a percentile ranging between 0 and 100. The Overall score is a standard deviation weighted mean of the three subscale dimensions and is also presented as a percentile ranging between 0 and 100. Standard deviation weights ensure that the scores are weighted equally, preventing the differential weighting of scores by virtue of the scores having different standard deviations.



Business Letter Compose and Business Letter Edit The following table lists the types of errors that may display on the score report for Business Letter Compose and Business Letter Edit:

Error List

Error Explanation # Errors

Extra Text A word or phrase that was not in the text original. A word or phrase was typed in the wrong location.

Number of extra words

Omitted Text A word or phrase in the original document was left out of the candidate’s document.

Number of omitted words

Misspelling A word was misspelled. 1 error

Improper Punctuation A punctuation mark was omitted, added where not needed, or substituted for the correct one.

1 error

Improper Capitalization

An uppercase letter was substituted for a lowercase letter or a lowercase letter was substituted for an uppercase letter.

1 error

Invalid Date The month was not spelled out or was misspelled; an invalid day or year was entered. The date was not in one of these formats: January 1, 20XX 1 January 20XX.

This error is scored only if the test allows the candidate to enter any valid date. If the candidate must match a date on the text original, any errors in the date are scored as misspelling.

1 error

Initial Component The wrong initials were typed or initials were not entered in

Error one of these formats: XX:xx XXX:xx XX:xxx XXX:xxx XX/xx

XXX/xx 1 error

XX/xxx XXX/XXX If initials are not required and the candidate entered

correct initials, no error is scored. If the candidate entered incorrect initials, the error is scored as an Extra Component, not as an Initial Component error.

Bad Text Block In the body of the letter, a sequence of words from the text original was replaced by a different sequence of words.

The number of extra or omitted words in the bad text block



Format Error List

Error Explanation # Errors

Improper Horizontal Placement

Text is placed at the wrong margin or tab setting; the Date, Close, and Signature are not aligned on the same margin or tab setting; or, for Modified Block or Modified Semi- Block, the Date, Close, and Signature are not to the right of the center of the letter.

1 error

Improper Vertical Placement

Letter components are not separated by the proper number of lines. Components should be separated by the following number of lines:

• Date and Inside Address 2 to 7 lines

• Inside Address and Greeting 1 to 2 lines

• Greeting and Body of Letter 1 line

• Between Paragraphs All formats: 1

line

1 error

• Body 1 line

• Closing 3 to 5 lines

• Signature 1 to 2 lines

• Notation 1 line

Improper Indentation The first line of a paragraph should be indented and is not; the line should not be indented and it is; or the line is indented less than five or more than 10 spaces.

1 error

Omitted Component A letter component (for example, Inside Address) was left out.

1 error

Extra Component An unnecessary component was added to the letter. 1 error

The following screen is an example of a Business Letter Edit detailed score report:



Brainbench IT and Business Skills The Brainbench IT and Business Skills tests score reports display the following summary information:

Score A range of values from 0.00 to 5.00, with higher scores indicating a higher level of

proficiency The table below shows how the score is related to the proficiency level:

Score Range Proficiency Level Description

0.00 to 1.50 Novice Understands only the most basic concepts.

1.51 to 2.50 Basic Understands fundamental concepts, at a level equivalent to an introductory course.

2.51 to 3.50 Proficient Possesses a solid understanding of core concepts; probably would require initial assistance with advanced projects.

3.51 to 4.50 Advanced Understands many advanced concepts; probably capable of mentoring others in these topic areas.

4.51 to 5.00 Expert Understands the most advanced concepts; should be capable of mentoring others on the most complex projects.

Percentile Comparisons:

The percentile score is indicated on a chart to show how well the candidate scored relative to other candidates in the comparison population.

Time Summary Time Taken (mm:ss) - the duration used to take the test in minutes and

seconds Started on - the date and time when the test was started

Completed on - the date and time when the test was completed



The following screen is an example of a Brainbench IT summary report:

The detail score report displays the summary information and the following detailed item results:

Question Code - item identifier

Topic - the question topic

Skill Level - Basic, Intermediate, and Advance

Result - the answer is indicated as correct, incorrect



Contact Center Virtual Scenario The Contact Center Virtual Scenario (CCVS) is an interactive simulation that measures the skills and characteristics required for effective performance in an entry-level contact center agent role. The simulation-based test uses realistic calls to assess the candidate’s ability to respond to customer needs, navigate contact center computer screens, and perform data entry quickly and accurately. In addition, situational judgment items embedded within the assessment evaluate a candidate’s ability to respond tactfully to customers and their needs.

The CCVS produces scores on the following five dimensions, plus an Overall score:

1. Service Orientation

2. Tactful Problem Solving

3. Navigation

4. Data Entry Speed

5. Data Entry Accuracy

Below is a screen of the CCVS detail score report showing how the scores are displayed along with a corresponding score interpretation section.

Under the section ‘Explanation of Scores,’ the following raw scores are shown:

Number of Calls Taken (number of calls completed out of 4) Total Call Time (total call time, in mm:ss, for the calls that were completed) Number of Repeats (number of times the

Repeat Sound button was clicked)

Gross Number Of Fields Number Of Correct Fields

Number Of Incorrect Fields

Percent Accurate (#Correct/#Total*100)



Gross Number Of Keystrokes

Gross Keystrokes Per Hour

Gross Keystrokes Per Minute

Time Summary Time Taken (total test time, in mm:ss)

Started on

Completed on

Contact Center Virtual Scenario Scoring Dimensions:


Navigation Ability to seek out information when multiple customer service- based applications are running on a Windows desktop.

Choosing the right application for solving the customer issue.

Finding relevant information in the smallest number of steps.

Failing to choose the correct application that will solve the customer’s issue.

Finding the right information only after choosing incorrectly the first time.

Service Orientation

Focus on meeting customers’ needs in a friendly and courteous way.

Sample behaviors include: helpful tone and language in responding to customers’ questions; apologizing when appropriate; and providing suggestions that directly relate to customers’ concerns.

Being patient and courteous.

Sincerely apologizing for mistakes made on behalf of the company.

Showing empathy when the customer is upset.

Being blunt or discourteous.

Not offering to help the customer when the opportunity arises.

Making an assumption before having all the information.

Tactful Problem Solving

Willingness to engage in problem solving with customers.

Sample behaviors include: acquiring necessary information from customers and systems to understand the nature of the problem; working through ambiguity to determine the correct answer; and tactfully explaining information to customers.

Tactfully explaining the issue to the customer.

Engaging in problem solving with the customer.

Explaining information to help the customer make an informed choice.

Failing to think through alternatives.

Not explaining the full picture to the customer, thus leaving the potential open for the customer to make an ill-informed choice.

Giving incorrect information to the customer.

Data Entry Speed

Speed of entering data into open entry fields.

Faster data entry speeds. Slower data entry speeds.

Data Entry Accuracy

Ability to listen and record information received from customers accurately.

Correct spelling of common words; correct entry of alphanumeric information.

Correct entry of information. Incorrect entry of information.



Contact Center Virtual Scenario Scoring:

For Navigation, scoring is based on whether the correct program or link/menu/tab/location within a program is accessed for information during the call. Each navigation event is worth a point. If the correct navigation action is performed first, the point is earned. For every incorrect navigation action, a half point is taken away, for a total of two possible incorrect navigation attempts until the point drops to zero and the candidate is moved onto the next scene.

For Service Orientation and Tactful Problem Solving, scoring is based on the verbal response selected by the candidate from a group of three possible responses that could be said in response to the caller. Different point values have been assigned to the responses based on their standing on the dimension. The candidate receives the point value assigned to the response that was chosen.

Data Entry Speed reflects how quickly a person types information from the caller into data entry fields, and is the same value as Gross Keystrokes per Minute. Data Entry Accuracy reflects the accuracy of what was typed, including whether proper spelling was used, common number formats (such as phone numbers) were followed, and alphanumeric information reflected verbatim what was said by the caller.

The Overall score is a standard-deviation weighted mean of the five dimensions. Standard-deviation weights ensure that the scores are weighted equally, preventing the differential weighting of scores by virtue of the scores having different standard deviations.



Call Center Expanded/Basic Simulation The summary report displays the following information:

Number of Calls Taken: Calls Per Hour Rate

Number of Repeats

Gross Number of Fields: Number of Correct Fields

Number of Incorrect Fields

Avg. Number of Errors/Call

Gross Number of Keystrokes: Gross Keystrokes Per Hour

Gross Keystrokes Per Minute

Time Summary: Time Taken (mm:ss)

Started on

Completed on

The detailed score report displays the following information:

Call number, Field name, the text the candidate typed, and the correct text If there were no errors, No Errors is

displayed under the call number.



Call Center General Terms and Place Names The reports display the following summary information:

Overall Score: Basic Score, Number of Words, Number Correct, Number Incorrect, and Number of Words Repeated

Time Summary:

Time Taken, Started On, and Completed On

The detailed score report lists the question number and the word the candidate typed. If the candidate typed the word incorrectly, it is displayed in bold type in the right column.

The following screen is an example of a Call Center General Terms detailed score report that shows in bold the text the candidate typed:



Customer Service Attitude The reports display the following summary information:

Score Summary Total Number of Questions

Time Summary Time Taken, Started On, and Completed On.

The detailed score report displays the following raw scores and percentiles and are shown

graphically: Customer Service Attitude Composite

Service Total

Work Total

Work Dimensions

Conscientiousness

Trustworthiness

Managing Work Pressure

Getting Along with Others

NOTE: If the responses of the candidate indicate extreme responses, a list of critical responses is included in the report listing the attitude areas that are out of the ordinary.



Data Entry Alphanumeric The Alphanumeric summary score report lists the following:

Score Summary Total number of questions, which for this test is 1

Time Summary: Time Taken (mm:ss) - the duration used to take the test in minutes and seconds

Started on - the date and time when the test was started


Gross Number of Keystrokes: Gross Keystrokes per hour:

Gross Keystrokes per minute:

The number of gross keystrokes equals the number of printable characters and the spaces entered.

Error Rate: Percentage

Error rate is calculated by dividing the number of incorrect fields by the gross number of fields, multiplying the result by 100, and rounding to the nearest whole number.

NOTE: A maximum of one error per field is counted. Only fields with visible entries are counted.

Gross Number of Fields: Total number of fields Number of correct fields and number of incorrect fields

Score Comparison:

Company and system wide comparisons list the number of scores, the average, and high scores so that you can compare an individual score with those scores.


[SPC] spacing

[OMT] omitted word

[EXT] extra word





The following screen is an example of a Data Entry Alphanumeric detail score report that shows the text the candidate typed:





Data Entry Alphanumeric Split Screen The Data Entry Alphanumeric Split Screen detail score report lists the following:



Proficiency The table below shows how the score is related to the proficiency level.







Gross Number of Keystrokes: Gross Keystrokes per hour:


The number of gross keystrokes equals the number of printable characters and the spaces entered.

Error Rate: Percentage



Gross Number of Words: Total number of words Number of correct words and number of incorrect words






The following screen is an example of a Data Entry Alphanumeric Split Screen detail score report:



Data Entry Numeric The Numeric summary score report lists the following:


Time Summary Time Taken (mm:ss) - the duration used to take the test in minutes and seconds



Gross Number of Keystrokes Gross Keystrokes per hour

Gross Keystrokes per minute

The number of gross keystrokes equals the number of printable characters entered.

Error Rate Percentage



Gross Number of Fields Total number of fields Number of correct fields and number of incorrect fields

Score Comparison:


The following screen is an example of a Data Entry Numeric detailed score report that shows the numbers the candidate typed. The errors are shown in bold.



Data Entry Numeric Split Screen and Data Entry Ten Key Split Screen The Data Entry Numeric Split Screen and Data Entry Ten Key Split Screen detail score reports list the following:

Score Summary Total number of questions, which for these tests is 30


Proficiency The table below shows how the score is related to the proficiency level.







Gross Number of Keystrokes Gross Keystrokes per hour:


The number of gross keystrokes equals the number of printable characters entered.

Error Rate Percentage



Gross Number of Fields Total number of fields Number of correct fields and number of incorrect fields






The following screen is an example of a Data Entry Numeric Split Screen detail score report:



English Language Comprehension The report displays the following summary information:

Score Summary Total number of questions, number of correct, incorrect, and left blank

Analysis By Skill Level

The number of correct items according to skill level (Basic, Intermediate, and Advance). If all of the test questions are of the same skill level, a skill level analysis is omitted from the report.

Score Comparison

Company and system wide comparisons list the number of scores, the average, and high scores so that you can compare an individual score with those scores




Analysis By Job Skill

The number of correct items according to topic. If all of the test questions are of the same job skill (topic description), a job skill analysis is omitted from the report.

Score Details Question Description - a brief question summary statement

Job Skill - the question topic


Result - the answer is indicated as correct, incorrect, or skipped

Time - the duration taken for a particular question



General Accounting, General Accountancy The report displays the following summary information:

Score Summary Shows the tabulated score, total number of questions, number of correct, number of incorrect, and the number left blank


The number and percentages of correct items according to skill level (Basic, Intermediate, and Advance). If all of the test questions are of the same skill level, a skill level analysis is omitted from the report

Score Comparison





The detail score report displays the summary information and the following score details:

• Analysis by Job Skill – the number of correct items according to a topic. If all of the test questions are of the same job skill (topic description), a job skill analysis is omitted from the report.

• Question Description - a brief question summary statement

• Job Skill - the question topic

• Skill Level - Basic, Intermediate, and Advance

• Result - the answer is indicated as correct, incorrect, or skipped

• Time - the duration taken for that particular question

The following screen is an example of the General Accounting detailed report:



Global Cognitive Index – Graduate GCI-Graduate is a series of assessments that measure verbal, numerical and abstract reasoning. The report provides detailed information about the candidate's score on each separate assessment selected and a single combined score, where appropriate, representing overall performance. Collectively these assessments provide an indication of the individual's level of general reasoning ability.

All reports include a title cover page, test score information, and a final informational page that provides background on CAT testing and proper use of the assessment.

The summary report displays a summary information table which includes a percentile, grade, and sten.

Percentile:

The percentile score is indicated on a scale to show how well the candidate scored relative to other candidates in the comparison group.

Grade: A five division grade system is presented that ranks candidates according to the following breakdown:

Well above average Represents the top 10% of the norm group

Above average Represents the top 70%-90% of the norm group

Average Represents the middle 30%-70% of the norm group

Below average Represents the lower 10%-30% of the norm group

Well below average Represents the lowest 10% of the norm group

Sten:

A sten is a standard score system that divides the score scale into ten divisions. It has a minimum value of one and a maximum value of ten. A standard score allows you to compare scores from different tests.

The detailed report displays individual assessment information in addition to a summary table. Detailed assessment descriptions, test level percentile, grade, sten score, and dynamic narratives are presented.

Dynamic Narratives:

A dynamic score interpretation is presented for each assessment completed. The score interpretation is based on the candidate’s grade for that particular test and provides information about that individual’s level of reasoning ability as it may apply to work and practical situations.



Note that invalid test scores will result when candidates do not reach the minimum number of questions required for a reliable score to be calculated. Such scores will be presented as “invalid” in the Summary Information table in both types of reports.



Healthcare Transcription The report displays the following summary information:








Score Comparison:



[SPC] spacing

[OMT] omitted word

[EXT] extra word








Legal Audio Transcription You can set your own standards as to which scores are acceptable, above average, and excellent. Interpret the scores based on your own criteria.




Above average 35-44 WPM

Excellent 45+ WPM

The Legal Audio Transcription summary score report lists the following:





Gross Words per Minute: - total entered Error Rate - 100% multiplied by number of errors, then divided by the number of words entered.

Net Words per Minute: (NWPM)

The detail score report displays summary information and the actual text with the errors bolded. NWPM is defined as GWPM subtract Total Number of Errors. If NWPM is less than 0, 0 is given.

Score Comparison:



[SPC] spacing

[OMT] omitted word

[EXT] extra word





NOTE: Using net scores to compare candidates is not recommended. For example, a candidate who types more words per minute with a higher error rate cannot accurately be compared to a candidate who types fewer words per minute with no errors. You can



set your own standards as to which scores are acceptable, above average, and excellent. Interpret the scores based on your own criteria.



Legal Typing The Legal Typing summary report displays the following information:








Score Comparison:


The detailed score report lists the candidate's text and the errors are displayed in bold type.

NOTE: Using net scores to compare candidates is not recommended. For example, a candidate who types more words per minute with a higher error rate cannot accurately be compared to a candidate who types fewer words per minute with no errors.

The following table is a sample range of scores:




Excellent 71+ WPM

The Legal Typing score report displays the text the candidate typed. The text errors appear in bold. Other error symbols are listed below:

KEY TO SCORING

[SPC] spacing error

[OMT] omitted word

[EXT] extra word


[TRN] transposed words







Multimedia & Web Design The Multimedia & Web Design tests score reports display the following summary information:

Score A range of values from 0.00 to 5.00, with higher scores indicating a higher level of proficiency

The table below shows how the score is related to the proficiency level.












The following screen is an example of a Multimedia & Web Design test summary report:










Essential Skills Essential Skills tests are scored using the Corrected-for-Guessing method. This method eliminates any advantage a candidate might achieve by guessing. This score is computed by subtracting a fraction of the incorrect answers from the number of correct answers. The formulas for computing this score are tailored to address the specific needs of each test. These formulas are very much like the ones used for collegiate entrance exams such as the S.A.T.

The percentile is a number from 1 to 100 that indicates how well a candidate performed on a particular test compared to scoring standards for that test. For example, a percentile score of 97 indicates that candidates scored higher than 97 percent of all people who took the same test.

A percentile score is not a percent correct score. A percent correct score indicates how a candidate ranks when compared to others who have taken the same test.

The Essential Skills test score displays the following summary information:

Score Summary: Percentage and Percentile Total Number of Questions - the amount of number entries in the test, number of correct, incorrect, and left blank

Score Comparison





The following screen is an example of an Essential Skills detailed report:




• Response - the answer that the candidate chose







Qwiz Vantage The Vantage test is used to identify candidates whose behavior, attitude and work-related values may interfere with their success as employees.

If a candidate skips questions and does not finish the test, the following message displays on the score report: Personality profile is not valid because some questions were not answered.

The Summary score results displays the score as a graph that shows how the candidate falls within the following Behavior Performance Index categories:

• Overall Concerns

• Dependability

• Aggression

• Substance Abuse

• Honesty

• Computer Abuse

• Sexual Harassment

The Detail score displays relevant interview questions based on candidate scores under Level of Concern For Each Scale.



Reading Comprehension The report displays the following summary information:

Score Summary Total Number of Questions, number of correct, incorrect, and left blank



Score Comparison

Average Score, High Score, and Low Score




Analysis By Job Skill

The number of correct items according to topic. If all of the test questions are of the same job skill (topic description), a job skill analysis is omitted from the report.

Score Details: Question Description - a brief question summary statement

Job Skill - the question topic


Response - the answer that the candidate chose

Result - the answer is indicated as correct, incorrect, or skipped

Time - the duration taken for a particular question



Sales Aptitude - Call Center Sales and Professional Sales The Sales Aptitude score report displays a bar graph that plots the individual scores using a 10-point scale. Each bar represents a quality or ability. The following are represented in the bar graph:

• Overall Score

• Sales Personality

• Personal Qualities

• Interpersonal Qualities

• Sales Ability

• Sales Knowledge

• Making the Sale

Sales Personality Total combines Personal Qualities and Interpersonal Qualities.

Sales Ability Total combines Sales Knowledge and Making the Sale.

Overall Score combines Sales Personality and Sales Ability.

The time taken, start, and completed dates and times are also listed on the score report.



Sales Aptitude - Service Orientation Service Orientation is a biodata-based measure of customer service. The test is comprised of six scales: reliability, responsiveness, empathy, communication, courtesy, and competence.

The Summary score results displays the score as a bar graph, which shows how the candidate falls within the High, Medium, and Low scale for each dimension.

The Detail score results include the Significant Findings that is specific narrative feedback based on how the candidate answered questions for the dimension.

If a candidate skips questions and does not finish the test, the following message displays on the score report: The Service Orientation profile is not valid because some questions were not answered.



Software Skills (Computer Adaptive) The Software Skills (Computer Adaptive) tests score reports display the following summary information:


proficiency The table below shows how the score is related to the proficiency level.












The following screen is an example of a Software Skill (Computer Adaptive) test summary report:










Shorthand Speedwriting You can set your own standards as to which scores are acceptable, above average, and excellent. Interpret the scores based on your own criteria.





Excellent 100+ WPM

The Shorthand-Speedwriting summary score report lists the following:





Words Per Minute Total Number of errors, then round up to the nearest whole number.

Score Comparison



[SPC] spacing

[OMT] omitted word

[EXT] extra word








The following screen is an example of a Shorthand detailed score report that shows the text the candidate typed:



Split Screen Typing The Split Screen Typing test displays the text the test taker will type on screen while the Typing test requires the candidate to read from a printed text document while typing. In the Typing test, test takers type from the printed text until time has expired. Split Screen Typing test takers enter smaller blocks of text on the screen, one at a time, until time has expired. Each uses a different scoring algorithm in calculating results – see below for the scoring method used in the Split Screen Typing test.

The summary score report displays the following:

Score Summary Total number of questions, which is 6 for this test.




Example: Gross Number of Words = 334, Total Number of Errors = 7. The Error Rate would be calculated as follows:

(1) 7/334 = 0.020958

(2) 0.020958 x 100 = 2.0958

(3) Round to nearest whole number: 2%

Gross Words Per Minute is computed by dividing the Gross Number of Words by the Time Taken (Time Taken equals six minutes for almost all candidates).

Example: Gross Number of Words = 334, Time Taken = 6. Gross Words Per Minute is 334/6 = 55.67, which would be shown as 56 on the score report.


Net Words per Minute:

The Net Words Per Minute is computed by dividing the Total Number of Errors by the Time Taken, and then subtracting the result from Gross Words Per Minute.

Example: Total Number of Errors = 7, Gross Words Per Minute = 56, Time Taken = 6. Net Words Per Minute would be calculated as follows:

(1) 7/6 = 1.167

(2) Net Words Per Minute = 56 – 1.167 = 54.833, which would be shown on the score report as 55.

Score Comparison:



The Typing detailed score report displays the text the candidate typed. The text errors appear in bold. Other error symbols are listed below:



KEY TO SCORING

[SPC] spacing error

[OMT] omitted word

[EXT] extra word



Bolded Text spelling or punctuation error

Spacing [SPC] and line change errors are noted but they are not counted against the candidate in the score calculation process.



Spoken Language Assessments (Spanish & English) The Spoken Language Assessments are delivered over the telephone and are scored using automated speech processing technology. Multiple item types (e.g., repeat the sentence you hear, read sentences aloud) are designed to measure the ability of non-native Spanish/English speakers to understand language at a conversational pace and to produce appropriate, intelligible oral responses in real time.

The Spoken Language Assessments (Spanish & English) produce an Overall score along with scores on the following four dimensions:

• Sentence Mastery

• Vocabulary

• Fluency

• Pronunciation

Below is a screenshot of the Spoken Language Assessment score report showing how the scores are displayed along with a corresponding score interpretation section.



Spoken Language Assessments (Spanish & English) Scoring Dimensions:


Sentence Mastery This reflects the ability to understand, recall, and produce phrases and clauses in complete sentences. Performance depends on accurate syntactic processing and appropriate usage of words, phrases, and clauses in meaningful sentence structures.

Having grammatical control

Understanding and recalling many phrases

Producing meaningful sentences during real time speech processing

Recalling only very short simple sentences

Using very familiar words to produce some sentence patterns

Making basic errors in sentence structures

Vocabulary This reflects the ability to understand common everyday words spoken in sentence context and to produce such words as needed. Performance depends on familiarity with the form and meaning of everyday words and their use in connected speech.

Showing a broad vocabulary

Minimal searching for expressions or words

Having command of common spoken expressions

Understanding few basic words

Producing only isolated, simple words

Minimal familiarity with the meaning of everyday words.

Fluency This reflects the rhythm, phrasing and timing evident in constructing, reading, and repeating sentences. Performance depends on use of smooth speech, with few if any hesitations, omissions, or repetitions.

Showing ease of expression even in longer complex stretches of speech

Speaking with quality rhythm, phrasing, and overall timing

Speaking in very short, standard phrases

Using disconnected words with much pausing, repetition, and false starts

Pronunciation This reflects the ability to produce consonants, vowels, and stress in a native-like manner in sentence context. Performance depends on knowledge of the phonological structure of everyday words.

Varying sentence stress correctly to express finer shades of meaning

Enabling immediate, unambiguous understanding by listeners

Producing only a limited number of words in isolation Mispronouncing many consonants and vowels

Placing stress incorrectly



Technical IT and Software Skills The Technical IT and Software Skills test score reports display the following summary information:

Score Summary Total Number of Questions - the amount of number entries in the test, number of correct, incorrect, and left blank



Score Comparison:





Analysis by Job Skill – the number of correct items according to a topic. If all of the test questions are of the same job skill (topic description), a job skill analysis is omitted from the report.

The following screen is an example of a Software Skills detailed report:



• Job Skill - the question topic




If you selected either Summary with Training or Detail with Training from the Style drop-down list, Prescribed Training Topics is listed at the bottom of the software skills score report. The suggested training topics are listed based on questions answered incorrectly.



Creating Training Sessions from the Score Report If you administered the test, you can create a training session from the score report.

To create and administer a training session from the score report, use the following steps:

1. From the Home page, click the Retrieve Score Report link.

OR

Click the Reports menu and click Score.

The Score Report screen displays.

2. Complete the appropriate information for the type of search you wish to make.

3. The default Style option is Summary.

• The Summary style report displays the score summary, time summary, and other score details

according to the test category.

• If you want the report in detail, click the Style list arrow and select Detail. The Detail report lists (in addition to the data listed from the Summary), result of each question or typed content or data entered (depending on the test category).

• If you want a simple, brief score report, select Simple. This type of style is helpful when you want to

view rows of individual scores that list the total score, time taken, and a listing of each question number indicating 1 for correct, 0 for incorrect, and - for skipped. The simple style score report is not available for Audio Transcription, Business Letter Format, Data Entry, Shorthand-Speedwriting, and Typing tests.

• If you want the report to show suggested training topics, select either Summary with Training or

Detail with Training.

4. The default Format option is View. If you want to print the report, click the Format arrow and click Print With Criteria or Print Without Criteria. The Print With Criteria option displays the criteria that you chose before you clicked Run Report. If you want to export the report, click Export.

5. Click the Run Report button.

Prescribed Training Topics are selected by default. If applicable, deselect any training topics from the Prescribed Training Topics list that you do not want to administer.

6. Do one of the following:



• Click Administer Training button. Select2Performcreates a training session ID and displays the Training Session Wizard Results screen. To begin the training session, click the code under Training Session ID.

• Click Training Session Wizard button. The topics you selected from the Prescribed Training Topics

list are displayed in the Training Session list in the Training Session Wizard Step 1 of 3 Choose Training Objective(s) screen. Refer to Setting Up a Training Session in the User’s Guide to create a training session. The Training Session Wizard allows you to add more training topics to the session and indicate candidates and notifications.



Ten-Key (Data Entry) The Ten-Key test detailed score report lists the Text Original column that lists the numbers that the candidate must type, the Matched Text column that displays the best fit found in the scoring, and the Typed Text column that lists the actual numeric characters typed by the candidate.

Numbers within a column may be typed in any order. If a column total is correct, the column will be graded as having no errors regardless of what is typed. Columns may be entered in any order. Skipped columns are not counted as errors.

Under the Reason column, the following errors may be listed:

Error Wrong number typed

Missing

No number matched or the * key pressed before the column was finished.

Unrequired

A number cancelled by the candidate by the addition or subtraction of the number typed. For example, 456+ 456-. Typing a 0 is also considered an unrequired field. Unrequired fields are not counted as errors.

eExtra

Entered the * (asterisk) Total key in the middle of a column and therefore creating a second column. When scored, the two columns are compared to the correct answer and the column that best matches the correct answer is scored and the other column is counted as an extra column.

If the time expires when the candidate is typing a number, no points are deducted. Three minutes is allowed for the test.

Use the following table for information about how your candidates' scores are based on keystrokes-per-hour, fields-per-hour, and columns-per-hour:

Skill Level Ten-Key Speed

Acceptable

9360-13,650 keystrokes-per-hour

1300-1900 fields-per-hour

72-105 columns-per-hour

Above average 13,650-17,290 keystrokes-per-hour 1900-2400 fields-per-hour 105-133 columns-per-hour

Excellent 17,290+ keystrokes-per-hour 2400+ fields-per-hour 133+ columns-per-hour

The score report for the Ten-Key test lists the following:


Time Summary

Time Taken (mm:ss) - the duration used to take the test in minutes and seconds





Gross Keystroke per Hour: - total of all printable characters and the asterisk character (*) entered

Gross Keystroke Per Minute Error Rate - 100% multiplied by errors, divided by the number of fields entered

Number of correct fields - number typed correctly

Number of incorrect fields -number typed incorrectly

Number of un-required fields - number missed but not deducted from score

Score Comparison


The following screen is an example of a Data Entry Ten Key detailed score report:



Typing The Typing summary test score report displays the following:





Gross Words Per Minute is computed by dividing the Gross Number of Words by the Time Taken (Time Taken equals five minutes for almost all candidates).



Score Comparison:



The Typing detailed score report displays the text the candidate typed. The text errors appear in bold. Other error symbols are listed below:

KEY TO SCORING

[SPC] spacing error

[OMT] omitted word

[EXT] extra word



Bolded Text spelling or punctuation error

Spacing [SPC] and line change errors are noted but they are not counted against the candidate in the score calculation process.



ViewPoint - WorkView and ServiceView Score Summary: Total Number of Questions

Time Summary: Time Taken, Started On, Completed On

[WorkView and/or ServiceView] Total- raw score number based on 100-point scale and percentile plotted on a graph.

WorkView Dimensions- graph plotting each dimension, raw score number and percentile for each.

• Conscientiousness-work commitment, teamwork, attention to detail

• Trustworthiness--work commitment

• Managing Work Pressure--stress tolerance, flexibility

• Getting Along With Others--stress tolerance, teamwork

• Drug/Alcohol Avoidance--drug/alcohol problems

• Safety Orientation--cautiousness

Bullet points of overall feedback are displayed below the score graphic.

Critical Responses are summary statements based on areas of concern that help give an understanding of the candidate’s responses. ServiceView scores also give potential strengths of the candidate under Critical Responses.

The following screen is an example of a ServiceView and WorkView4 detailed score report:

Documents

Score Interpretation Guide for Tests - SHL · Select2Perform.com. It also provides instruction for prescribing online training based on software skills score results. To reduce repetition,