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Business Modeling: The Link between Idea and Business Plan © 2018, LeonTyler, llc

SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

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Page 1: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

Business Modeling: The Link between Idea and

Business Plan

© 2018, LeonTyler, llc

Page 2: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

AGENDA

Importance of Business ModelingBusiness Model Canvas

Application of Business Canvas

Page 3: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

Why Businesses Fail?Lack of Planning

Research:OpportunityCustomersCompetitors

Outcomes/Objectives Strategies Tactics

50%50%SucceedFail

50% of New Businesses Fail

Planning is a Process

Page 4: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

PLANNING PROCESS

Outcomes Strategies Tactics

Arrival DateArrival Time

AirlineDirect/Connecting

Transportation to AirportTransportation from Airport

Etc.

Page 5: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

PLANNING PROCESS

Outcome Strategies Tactics

Bus i ness M ode l 1

1 SOURCE: Osterwalder, Alexander & Pigneur, Yves, Business Model Generation, 2010, John Wiley & Sons, Inc.

Page 6: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

BUSINESS MODEL

Page 7: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

BUSINESS MODEL

Page 8: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

BUSINESS MODEL

All who need or use

Market SegmentSubset of Mass Market

Mass Market

Niche Market

CUSTOMER SEGMENTS

Page 9: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

BUSINESS MODEL

All who need or use

Market SegmentCommon PerformanceCommon PainsCommon Gains

Mass Market

Niche Market

CUSTOMER SEGMENTS

Page 10: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

BUSINESS MODEL

Separate Segments if Require:Different Value PropositionsDifferent Distribution ChannelsDifferent Types of RelationshipsDifferent Levels of Profitability

CUSTOMER SEGMENTS

Page 11: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated
Page 12: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

Consistent depth & circumferenceClean edgesNo splintersDurabilityLongevity

circumferenceClean edgesNo splintersDurabilityProduct Benefits

Benefits vs. Features

Page 13: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

BUSINESS MODEL

Page 14: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

BUSINESS MODEL

VALUE PROPOSITION

Benefits

BenefitsFeatures

Features

SOURCE: Business Model Generation

Page 15: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

Carbon fiber alloyPrecision milling

Stringent quality control

Carbon fiber alloyPrecision milling

Stringent quality controlProduct FeaturesConsistent depth &

circumferenceClean edgesNo splintersDurabilityLongevity

Consistent depth & circumference

Product Benefits

Benefits vs. Features

Page 16: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

VALUE PROPOSITIONBundle

Product(s)Benefits ® Features

StandardOptions

ServicesPre-purchase SupportPurchase SupportPost-purchase Support

Page 17: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

VALUE PROPOSITIONPromise

Category Membership RequirementsPoint of Difference

Valued by TargetCredible for BrandDeliverable by Product/Service

Page 18: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

VALUE PROPOSITIONPromisesBrand

“A name, term, sign, symbol, or design, or a combination of them, intended to

identify goods and services of one seller or a group of sellers and to differentiate

them from those of competition”American Marketing Association

Page 19: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

VALUE PROPOSITIONPromisesBrandPricing

Page 20: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

BUSINESS MODEL

Page 21: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

CHANNELS

Raise AwarenessInformFacilitate PurchaseDeliverProvide Support

Page 22: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

CHANNEL TYPES

Sales Force

Web Sales

Own Stores

Partner Stores

Whole-salers

Direct IndirectOwn Partners

CHANNELS

Page 23: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

BUSINESS MODELUSINESS MODEL

Page 24: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

Customer Acquisition

Customer Retention

Boosting Sales

CUSTOMER RELATIONSHIPS

Personal Automated

Page 25: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

Categories of Customer RelationshipsPersonal AssistanceDedicated Customer AssistanceSelf-serviceAutomated ServicesCommunitiesCo-creation

CUSTOMER RELATIONSHIPS

Page 26: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

BUSINESS MODELUSINESS MODEL

Page 27: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

Two TypesTransaction Revenues

One-time Customer PaymentsRecurring Revenues

On-going PaymentsPost-purchase Customer Support

REVENUE STREAMS

Page 28: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

Ways to GenerateAsset SaleUsage FeeSubscription FeesLending/Renting/LeasingLicensingBrokerage FeesAdvertising

REVENUE STREAMS

Page 29: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

Pricing Mechanisms

REVENUE STREAMS

Fixed Menu Pricing Dynamic Pricing

List Price

Feature Dependent

Segment Dependent

Volume Dependent

Negotiation

Yield Management

Real-time-market

Auctions

Page 30: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

BUSINESS MODEL

Page 31: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

Allow to: Create/Offer Value PropositionReach MarketsMaintain RelationshipsEarn Revenues

KEY RESOURCES

Page 32: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

Physical Resources

Intellectual Recourses

Human Resources

Financial Resources

KEY RESOURCES

Page 33: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

BUSINESS MODEL

Page 34: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

Production Activities

Problem Solving Activities

Platform/Network Activities

KEY ACTIVITIES

Page 35: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

BUSINESS MODEL

Page 36: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

Types of PartnershipsStrategic Alliances

Coopetition

Joint Ventures

Buyer-supplier Relationships

KEY PARTNERS

Page 37: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

Optimize Business Model

Reduce Risks

Acquire Resources

KEY PARTNERS

Page 38: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

BUSINESS MODEL

Page 39: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

Cost-driven StructuresLow-price Value PropositionsMaximum AutomationExtensive Outsourcing

Value-driven StructuresPremium Value PropositionsHigh Degrees of Personalization

COST STRUCTURE

Page 40: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

Cost Structures Include:

Fixed Costs

Variable Costs

Economies of Scale

Economies of Scope

COST STRUCTURE

Page 41: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

Source: Business Model Generation

Page 42: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated
Page 43: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

BUSINESS MODEL

Page 44: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

BUSINESS MODEL

Page 45: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

BUSINESS MODEL

Page 46: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated
Page 47: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated
Page 48: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated
Page 49: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated
Page 50: SCORE Business Modeling Workshop 2 6 18 · 2018-05-20 · Boosting Sales CUSTOMER RELATIONSHIPS Personal Automated. Categories of Customer Relationships Personal Assistance Dedicated

LEARN MORE

https://strategyzer.com/V I S I T

Osterwalder, Alexander & Pigneur, Yves, Business Model Generation, 2010, John Wiley & Sons, Ins.

Osterwalder, Pigneur,, Bernarda & Smith, Value Proposition Design, 2014, John Wiley & Sons, Ins.