Does your organization have a grip on its use of

coaches? And do you have overview of actual

costs and returns? Does each department pick

its own coaches or do you select each coach

centrally, based on quality and suitability? Only a

few organizations can answer these questions in

the affirmative. Most invest a great part of their

budget in coaching, without any centralized control

on effectiveness. Schouten & Nelissen’s managed

coaching services offers a solution that takes care

of the entire administrative process and supports

you with management data. This enables you

to embed coaching into your HR-toolkit and

take control of the coaching services and their

effectiveness in your organization.

Managed Coaching Services provides you with a state of the art coach desk

and a dedicated pool of premium coaches, whom we supervise and monitor.

You receive clear reports and outcome measurements, while we take

responsibility for the total logistical and administrative process. Our services

can be arranged to be fully in-house, or you can use Schouten & Nelissen’s

established coach desk.

COACHING SERVICESMANAGED COACHING SERVICES

YOUR BENEFITS:

a dedicated, carefully selected pool

of qualified coaches

always have coaches with

knowledge of your organization

and its objectives

a proven effective coaching

approach: Compass Vision and

integrated coaching

complete overview of organization-

wide costs of and returns on coaching

structural insights into the effect of

coaching

benefit from economies of scale and

Schouten & Nelissen’s innovative

strength

benchmark data show savings of

up to 25% on your current costs for

coaching

We have extensive experience with

Managed Coaching Services and have

been managing coach desks for several

large business and financial services

providers for a number of years.

Schouten & Nelissen | Need more information? Telephone +31 (0)418 68 86 30 or go to: sn.nl

1. Your own coach desk

Together we will determine what will be the best set up

for coaching for your organization. We will take into

account the interests involved, your strategic objectives,

your organization’s culture, your present use and

management of your coaches.

2. Dedicated pool of coaches

Next, we will set up a dedicated pool of coaches in

collaboration with you. We will select from our own

pool of accredited coaches. This way we can guarantee

high-value coaching for your organization. Are you already

working with coaches? We can assess your current coaches

and if they meet the standards we have set jointly, they

can be included in your dedicated pool. We know from

experience that coaches are quite willing to partner with

us. We then ensure that your coaches are brought up to

speed; we offer them structural professionalization and

certification and ensure that they remain fully up to date

with the developments within your organization and your

challenges. We also continuously monitor and manage

your dedicated coaches on effect and quality of their results.

3. Staffing the coach desk

Your coach desk comprises of:

Project leader(s) who will set up and monitor your coaching

products, manage your dedicated coach pool, monitor

quality and effect, and maintain communication with you;

Coach advisors who will do the intakes and advise

each client on a suitable program that fits their needs,

and match to the most appropriate coach from your

pool of coaches;

Administrative support who do all logistics and

administrative tasks

We can also integrate your coach desk with our own

so that you can benefit from economies of scale.

4. Administrative & logistical process

Coaching and coaching programs always entail a considerable

amount of administrative and logistic work . We can handle

this entire process for you. This usually involves invoicing,

seeing to it that all coaching starts and finishes, tracking

time and payments, receiving evaluations and preparing

reports.

5. Reports

A very important benefit from a central coach desk is

the insight you gain in the use and effect of coaching.

We will provide you with clear reports, which includes

the following information:

cumulative costs

number of coaching courses per program

coaches used per program

evaluation scores for coaches and coaching programs

all results from effect measurements per coaching program

COACHDESK

EVALUATION

DEDICATEDCOACHPOOL

SCHOUTEN & NELISSEN YOUR ORGANIZATION

ADMINISTRATION &LOGISTICS PROCESS

Schouten & Nelissen | Need more information? Telephone +31 (0)418 68 86 30 or go to: sn.nl

MANAGED COACHING SERVICESIN FIVE STEPS