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1
School Refusal
What helps,and what is still needed?
May 2nd 2018
Dr David Heyne: [email protected]
Associate Professor, Leiden University Institute of Psychology
Absence of 0.5 yrs (across ages 7-11 )
--> 0.7 year delay in reading scores
--> 1.0 year delay in maths scores
(Carroll, School Psychology International, 2010)
Non-attendance puts youth at risk for school drop-out
(Christle et al., 2007)
Less likely to be employed 6 months after compulsory schooling
(Henry et al., 2012)
2
Absenteeism often places a strain upon school staff (McAnanly, 1986)
Absenteeism affects teacher workload and morale
(Wilson et al., 2008)
e.g., monitoring attendance, deciding when to intervene, contacting parents, helping the young person keep up with schoolwork (Contessa & Paccione-Dyszlewski, 1981; Hersov, 1990; Heyne & King, 2004; Kearney & Hugelshofer, 2000)
Family functioning can also be affected by difficulty going
to school (e.g., Kearney & Bensaheb, 2006; McAnanly, 1986)
Sch
oo
l Att
end
ance
Pro
ble
ms
School Refusal
Truancy
School Withdrawal
School Exclusion
Sub-typing (school refusal / truancy)
Discouraged (e.g., Kearney, 2003; Lyon & Cotler, 2007)
▪ overlap between school refusal and truancy
▪ function is a better predictor than form (Kearney, 2007)
Sub-typing (school refusal / truancy)
Encouraged (e.g., Goodman & Scott, 2012; Hella & Bernstein, 2012)
▪ helps deal with heterogeneity/communication
▪ different r/ship with int/externalizing (Heyne et al., 2015)
▪ different risk factors identified (Egger et al., 2003)
▪ different interventions needed
School refusal
Truancy
Types of problematic absenteeism
School withdrawal
3
Quite typical of school refusal
1. Reluctance or refusal to attend
2. Usually at home
3. Severe emotional upset
4. Absence of antisocial characteristics
5. Reasonable parental efforts
(Berg et al., Journal of Child Psychology and Psychiatry, 1969)
(Berg, Child and Adolescent Psychiatry, 2002)
School refusal
Avoidance BehavioursReported in the School Refusal Clinic
▪ locking self in toilet
▪ shaving head
▪ climbing on the roof
▪ waving a piece of wood
▪ jumping from the car
▪ threatening to harm self
▪ chicken noodle soup
School refusal
Truancy
Types of problematic absenteeism
School withdrawal
Quite typical of truancy
▪ Absence is willful (Williams, 1927)
▪ Absence without parent knowledge (Kahn & Nursten, 1962)
▪ Absence without parent consent (Galloway, 1985)
▪ Student conceals non-attendance (Berg, 1991)
▪ Student avoids home when absent (Berg, 1985)
▪ Missing school-time in situations not authorized by a medical practitioner and not sanctioned by parents, the school, or the law (Gentle-Genitty et al., 2015)
Truancy
4
School refusal
Truancy
5% (Berg et al., 1993; Egger et al., 2003)9% (Bools et al., 1990)17% (Berg et al., 1985)
School refusal
Truancy
School withdrawal
Types of problematic absenteeism
Quite typical of school withdrawal
▪ Withdrawal of the child because of the parents’ own needs (Kahn & Nursten, 1962)
▪ Condoned absence (Galloway, 1985) / Covert support for non-attendance (Blagg, 1987)
▪ Parent deliberately keeps a child home (Kearney, 2003)
School Withdrawal
School refusal
School withdrawal
"Peter’s mother, who suffered from agoraphobia, ardently desired that her son return to school; at the same time, she described the period during which he stayed with her at home as one of the happiest periods in her life."
(Christogiorgos & Giannakopoulos, J of Infant, Child, and Adolescent Psychotherapy, 2014)
School Withdrawal
School Refusal
Truancy1.6%5.8%
? %
0.5%
(Egger et al., JAACAP, 2003)
% of all
youth
5
Prevalence Gender (F/M)* Average age
Unauthorized absence 10.7% (37) 54.1% / 45.9%
Truancy 0.6% (2) 0% / 100% 10.4 (range 7.9-13.3; SD: 1.6)
School refusal 2.6% (9) 55.6% / 44.4% 10.2 (range 7.9-13.3; SD: 1.9)
School withdrawal 5.8% (20) 60% / 40% 10.4 (range 7.9-12.8; SD: 1.3)
Combined type 1.7% (6) 50% / 50% 10.1 (range 8.5-12.9; SD: 1.7)
(Vuijk, Heyne, & Van Efferen, 2010; Kind en Adolescent)
School Attendance ProblemsRotterdam Primary School Children
School refusal
Truancy
Types of problematic absenteeism
School withdrawal
School
exclusion
School exclusion (Netherlands, 2016)
Excluded from sitting final exams
School exclusion (UK, September 2017)
Exclusion of youth with autism
School exclusion (USA, September 2017)
Higher rates of suspension and expulsion among African-American students
6
1. Predisposing factors
2. Precipitating factors
3. Perpetuating factors
4. Protective factors
Assess -> Understand -> Respond
1. Predisposing factorsAnxious temperament
Parental distress
Isolated at school
Assess -> Understand -> Respond
2. Precipitating factors
1. Predisposing factors
News of mother’s illness
Increased academic requirements
Long break from school
Assess -> Understand -> Respond
3. Perpetuating factors
2. Precipitating factors
1. Predisposing factors
Avoidance of worry while at school
Fear of questions about absence
Mother’s reinforcing responses
Assess -> Understand -> Respond
4. Protective factors
3. Perpetuating factors
2. Precipitating factors
1. Predisposing factors
Supportive school staff
……………
YP’s connection with clinician
Assess -> Understand -> Respond Psssst, let me tell you something
about why I attended school ….
7
We don’t have longitudinal data onthe factors that contribute to SR.
We can consider characteristics (correlates) of SRto understand more about possible contributing factors.
For example, an anxious school-refusing youthmay refuse to attend because of the anxiety.
Youth Family
Community
School
anxiety/depression
developmental factors
low self-efficacy
somatic complaints
absence
poor emotion regulation
negative thinkinglimited problem-solving
Going to school consists of 2 steps.
The 1st is to leave parents whom
children depend on or to leave home
where children feel comfortable.
Are there signs that the young person finds it hard to be away from their parents?
(Nishida et al., Acta Medica Okayama, 2004)
The 2nd step is to attend groups in schools, which they must join.
Primary school children
are stumbling at the 1st step,
and secondary school youth
at the 2nd step.
Are there signs that the young person feels disconnected, left out, lonely?
(Nishida et al., Acta Medica Okayama, 2004)
The 2nd step is to attend groups in schools, which they must join.
Primary school children
are stumbling at the 1st step,
and secondary school youth
at the 2nd step.
Anxious attenders have more friends than anxious refusers (Ingul & Nordahl, 2013)
8
The 2nd step is to attend groups in schools, which they must join.
Primary school children
are stumbling at the 1st step,
and secondary school youth
at the 2nd step.
1/3 with SR are bullied (Egger et al., 2003; Havik et al., 2014)
This is the main reason for absence (Gren-Landell, 2015)
The 2nd step is to attend groups in schools, which they must join.
Primary school children
are stumbling at the 1st step,
and secondary school youth
at the 2nd step.
Soc Anx Disorder: 67% SR adolescents (Bernstein et al., 2001);
Soc Anx Disorder: 65% SR adolescents (Heyne et al., 2011)
school refusal
“double dilemma”
social anxiety
(Heyne, Sauter, & Maynard, Moderators and mediators of
treatments for youth with school refusal or truancy, 2015)
Soc Anx Disorder: 67% SR adolescents (Bernstein et al., 2001);
Soc Anx Disorder: 65% SR adolescents (Heyne et al., 2011) Absence from
school reduces
the quality and
number of
opportunities to
increase social
interactions.
(Albano, Cognitive and Behavioral Practice, 1995)
Unhelpful coping / cognition• Problems seen as unsolvable (Place et al., 2000, 2002)
• Less cognitive reappraisal, more suppression (Hughes et al., 2010)
• More ‘overgeneralizing’ (Maric et al., 2012)
• More thoughts about personal failure (Maric et al., 2012)
• Low self-efficacy for answering peers’ questions (Heyne et al., 1998)
• Low self-efficacy perhaps maintaining school refusal (Maric et al., 2013)
unhelpful
parent psychopathologyparent overprotection
family functioning problems
9
Parenting style
Intending to reassure a child with SR, unintentionally reinforcing the SR (Nienhuis, Schoolangst en schoolweigering bij kinderen, 2012)
Caring parent
providing
reassurance
Dependent child
seeking
reassurance
“complex cycle”
Parenting style + somatic symptoms
When a parent allows a ‘sick’ child to stay home, the child starts to feel better.
Then the parent may feel better about their decision to let the child stay at home.
Negative feelings and interactions are avoided.
(Nienhuis, Schoolangst en schoolweigering bij kinderen, 2012)
Parenting style + somatic symptoms
(Sheppard, Pastoral Care in Education, 2005)
problematic student-teacher relationshipunpredictability
bullying
isolationloneliness
academic problems
10
Approach Positive Experiences and
Events
Avoid Negative Experiences and
Events
Push-Pull Effect
(Courtesy of W. Silverman)
Unhelpful thinking
Unfamiliar school
Social difficulties
High demands
Feeling unwell
Staff unaware
(Adapted from W. Silverman)
Spends time with
mum
Watches TV
Plays computer
gamesSleeps
Gets pizza delivered for lunch
Hangs out with peers
at mall
(Adapted from W. Silverman)
School Refusal Assessment Scale
functional categories
1: Avoidance of negative-affectivity provoking stimuli
e.g., “How often do you have bad feelings about going to school because you are afraid of something related to school (for example, tests, school bus, teacher, fire alarm)?”
School Refusal Assessment Scale
functional categories
2: Escape from aversive social/evaluative situations
e.g., “How often do you stay away from school becauseit is hard to speak with the other kids at school?”
School Refusal Assessment Scale
functional categories
3: Attention-seeking / separation anxiety
e.g., “How often do you feel you would rather be withyour parents than go to school?”
11
School Refusal Assessment Scale
functional categories
4: Behaviour yielding positive tangible reinforcement
e.g., “When you are not in school during the week (Monday to Friday), how often do you leave the house and do something fun?”
School Refusal Assessment Scale
Response to Intervention (RtI)
Tier 3
Intensive
Intervention
Tier 2
Targeted Intervention
Tier 1
Universal Intervention
(Skedgell & Kearney, Children and Youth Services Review, 2018)
Non-problematic absenteeism
Problematic absenteeism
Severe/chronic problematic absenteeism
Moderate problematic absenteeism1%, 3%, or 5% ?
10% or 15% ?
(Kearney & Graczyk, Child and Youth Care Forum, 2014)
Response to Intervention (RtI)
Tier 3
Intensive
Intervention
Tier 2
Targeted Intervention
Tier 1
Universal Intervention
Managing School Absenteeismat Multiple Tiers
(Kearney, 2016)
12
Response to Intervention (RtI)
Tier 3
Intensive
Intervention
Tier 2
Targeted Intervention
Tier 1
Universal Intervention
Emerging school refusal: A school-based framework foridentifying early signs and risk factors
(Ingul, Havik, & Heyne, Cognitive and Behavioral Practice, accepted)
Response to Intervention (RtI)
Tier 3
Intensive
Intervention
Tier 2
Targeted Intervention
Tier 1
Universal Intervention
When Children Refuse School
(Kearney & Albano, 2007; new edition in 2018)
Response to Intervention (RtI)
Tier 3
Intensive
Intervention
Tier 2
Targeted Intervention
Tier 1
Universal Intervention
Aim of Treatment for School Refusal
▪ reduction …
▪ return …
▪ resumption …
13
C – cognitions are targeted
B – behaviours are targeted
T – therapeutic relationship essential
Essence of CBT for School Refusal
▪ comprehensive; planned yet flexible
▪ requires collaboration & coordination
▪ preparation phase before implementation
▪ supports ‘transfer of control’
Essence of CBT for School Refusal
Common Treatment Elements(Across 5 English-Language CBT Manuals)
Last (1993)
Heyne & Rollings (2002)
Kearney & Albano (2007)
Heyne, Sauter, & van Hout (2008)
Tolin et al. (2009)
(Heyne, Sauter, & Maynard, Moderators and mediators of treatments for youth
with school refusal or truancy, 2015)
Common Treatment Elements(Across 5 English-Language CBT Manuals)
Individual format as opposed to group (5)
Consultation with school staff (5)
Between session tasks (5)
Graded exposure (5)
Family work on communication, problem-solving (4)
Treatment based on functions / case formulation (4)
(Heyne, Sauter, & Maynard, Moderators and mediators of treatments for youth
with school refusal or truancy, 2015)
unhelpful
Work with the young personcoping skills
14
• I haven’t been well
• I’ve been doing a Monash school
• It’s none of your business
• I’ve been doing a herb course
• It doesn’t matter now. What’s been happening here?
• Our family was overseas
• ……..
Attendance Plans
▪ Importance of return to normal developmental contexts (Vasey & Dadds, 2001)
▪ Increase: “early full-time”, “early part-time”, “delayed” (Heyne & Sauter, 2013)
▪ “Early” increase in BT, CBT, psychodynamic, family-focused work (Heyne & Sauter, 2013)
▪ No empirical guidelines for “early full-time” vs “early part-time”; part-time may reduce drop-out (Last & Francis, 1988)
Increasing attendance: in theory Increasing attendance: in practice
1. Consider (school placement; preliminary exposure)
2. Decide (return type, steps, rewards, supports)
3. Arrange (lowered hurdles at school)
4. Start (with an ‘easily achievable challenge’)
5. Reinforce (effort as well as achievement)
6. Re-work the plan (in a relaxed fashion)
Imaginal Systematic DesensitizationVariations on a theme …
• Stay until 9.30, then 10.30, then 11.30 …
• Start at 2pm, then 1pm, then 12pm …
• Start with lunch, then work outward …
• Start with favourite class, then 2nd favourite, …
• Start full-time in library, then increase class time
15
Work with parentsfacilitating exposure
Parent response: 4 key attitudes
1. Work together, hope for best, prepare for worst
2. Remain kind and firm
3. → avoid FA (so-called family accommodation)
4. Watch and reinforce, both effort and success
United Approach
“… Mr Thomson hoped that negotiation with the school about timetable, along with firm reassurance to Frank, would obtain their son’s return to school. Mrs Thomson, however, believed it was necessary to spend hours each day with Frank, to offer him support and understanding”
(Bryce & Baird, 1986)
Attendance Plan
Staying in class all day
Staying in class 1 hour
Going into class
Going to school in AM
Going to school in PM
Getting in car on school-day
Meeting support person
Problem Behaviour
1. Won’t get out of bed
2. Screaming, cursing, tantrums
3. Locks him/herself in the toilet or bedroom
4. Refuses to leave house
5. …….
Positive Opposite
1. Out of bed before 7:00
2. Speaks in a respectful manner
3. Remains in living room after getting dressed
4. Rides in the car
5. …….
Positive parent attention
(Adapted from W. Silverman)
16
Parent response: 4 key actions
1. Normalize anticipatory anxiety
2. Set the stage
3. Form a partnership with school support person
4. Investigate reports of feeling unwell
What I think:
Don’t want to go
They’ll laugh at me
It’s too hard
What I feel:
Heart beating fast
Butterflies
Flushed
What I do:
Make myself late
Beg not to go
Say I’m sick
• Adhere to ‘school day’ routine• Prepare for school the night before• Go to bed at age appropriate time• Wake up in the morning• Get dressed• Remove competing activities
Set the stage: routines
(Adapted from W. Silverman)
Approach Positive Experiences and
Events
Avoid egativeExperiences and
Events
• What are the unintended rewards?
• How can these be managed?
Set the stage: minimize ‘rewards’
‘The Rule’
The student must be in school or at the doctor’s office during school hours. Physical complaints are not ignored; they are acknowledged as present but insufficient for missing regular activities. (Evans, 2000)
“I don’t feel good. Can I stay home?”
17
How quickly should the young person return? And how firm should parents be?
Allow the young person to determine just when full-time attendance will be resumed (Patterson, 1965)
Rapid, enforced return managed by parents within a few sessions (Kennedy, 1965)
1. Pressure to the point of harshness (Klein, 1945)
2. Focusing on return interferes with therapy (Waldfogel et al., 1957)
3. Failing to insist on return feeds neurotic family patterns (Eisenberg, 1959)
4. Need compromise, adjust demands to the child’s capacity (Davidson, 1960)
5. Rapid, enforced return managed by parents in a few sessions (Kennedy, 1965)
6. Allow the YP to decide when attendance will be resumed (Patterson, 1965)
7. Child needs to lose a carefully constructed showdown (Leventhal et al., 1967)
8. Firmness is a support, not a hostile rejection of the YP’s needs (Hersov, 1985)
9. Precipitate a crisis; insist on the adolescent’s early return (Bryce & Baird, 1986)
10. Occasionally, forced attendance (Kearney & Bensaheb, 2006)
Allow the young person to determine just when full-time attendance will be resumed (Patterson, 1965)
Rapid, enforced return managed by parents within a few sessions (Kennedy, 1965)
Definitely Definitely Not
Hmm, it depends
1. Parents are responsible for getting the child to school.2. Parents need to be firm about school attendance.3. Parents can engage in physical escorting.4. There are contra-indications for physical escorting.
8 rigorous studies (6 RCTs, 2 QEDs)
– published (6) and unpublished (2)
– target: CBT (3), BT (1), CT (1), CBT+med (2), Rogerian (1)
– comparison: alternate (4), placebo (2), no-treatment (1), NS (1)
– conducted in Australia, US, England, Canada, Kuwait, China
– 399 youth (target intervention = 204, comparison = 195)
(Maynard, Heyne, et al., Research on Social Work Practice, 2015)
Systematic review & meta-analysis (SR)
18
MEAN EFFECTS ON ATTENDANCE (PSYCHOSOCIAL) MEAN EFFECTS ON ANXIETY (PSYCHOSOCIAL)
Systematic review & meta-analysis (SR)
1. effect on attendance at post (an important goal)
2. no effect on anxiety at post (for the group)
• for some, ↓ anxiety may help ↑ attendance
• for others, ............. may help ↑ attendance
3. medication does not seem to improve effects
4. lack of rigorous support for non-CBT treatment
(Maynard, Heyne, et al., Research on Social Work Practice, 2015)
1. @school program(Heyne & Sauter, 2013)
Mo
dif
icat
ion
s
prepost
follow-up
0
10
20
30
40
50
60
70
80
90
100
7-10
11-12
13-14
(Heyne, King, Tonge et al., JAACAP, 2002)
19
severity (more seriously ill)(e.g., Eisenberg,1959; Waldron et al.,1975)
severity (absenteeism)(e.g., Hansen et al., 1998; Heyne, 1999; Prabhuswamy et al., 2007)
severity (school-related fear)(e.g., Burnham et al., 2006; Nair et al., 2013)
complexity (# and type dx; more oppositional)(e.g., Last & Strauss, 1990; Kearney, 1993; Berg & Collins, 1974; Nishida et al., 2004)
complexity (tasks and transitions)(e.g., Nishida et al., 2004; Rubenstein & Hastings, 1980)
complexity (family dynamics) (e.g., Heyne et al., 2014)
1. @school program(Heyne & Sauter, 2013)
Mo
dif
icat
ion
s
Developmentally-sensitive design
– extra modules for adolescents/parents
– extra module for family
– special role for parents
Developmentally-sensitive delivery
– ‘basic’ and ‘advanced’ cognitive therapy
– complex/concrete instruction/materials
Figure 1: Guide for sequencing and pacing modules with the young person.
Note: Solid squares indicate the common timing of module introduction and continuation; hatched squares indicate possible introduction or continuation of a module. Excerpt from: Heyne, D., & Sauter, F. M. (2013). School refusal. In C. A. Essau, & T. H. Ollendick (Eds.), The Wiley-Blackwell handbook of the treatment of childhood and adolescent anxiety. Chichester: John Wiley & Sons Limited.
Y5 Solving Problems
Y6 Managing Stress
Y8 Dealing with Social Situations (Optional)
Y9 Dealing with Depression (Optional)
Y4 Setting Goals
Y1/P1 Reviewing the Overall Plan
Y7 Dealing with Cognition
Preparation Phase Implementation Phase
1 2 3 4 5 6 7
Incr
ease
in S
cho
ol A
tten
dan
ce
8 9 10 11 12
Y3 Thinking about the Teenage Years (Optional)
Y2 Putting Problems in Perspective
Y11 Attending School
Y12 Promoting Progress
Y10/P10 Solving Family Problems (Optional)
Figure 2: Guide for sequencing and pacing modules with the parents.
Note: Solid squares indicate the common timing of module introduction and continuation; hatched squares indicate possible introduction or continuation of a module. Excerpt from: Heyne, D., & Sauter, F. M. (2013). School refusal. In C. A. Essau, & T. H. Ollendick (Eds.), The Wiley-Blackwell handbook of the treatment of childhood and adolescent anxiety. Chichester: John Wiley & Sons Limited.
P5 Reducing Maintenance Factors
P6 Giving Effective Instructions
P8 Bolstering a Young Person’s Confidence
P9 Bolstering a Parent’s Confidence (Optional)
P4 Setting Goals
P1/Y1 Reviewing the Overall Plan
P7 Responding to Behavior
Preparation Phase Implementation Phase
1 2 3 4 5 6 7
Incr
ea
se in
sch
oo
l a
tte
nd
an
ce
8 9 10 11 12
P3 Thinking about the Teenage Years (Optional)
P2 Putting Problems in Perspective
P11 Facilitating School Attendance
P12 Promoting Progress
P10/Y10 Solving Family Problems (Optional)
autonomy-granting
(‘supportive’)
authoritative
(‘steering’)
2. Extra attention to social factors
Mo
dif
icat
ion
s
Longer treatment (Hudson et al., 2015; McShane et al., 2004)
Individual then group treatment (Albano, 1995)
Social skills; pharmacotherapy (Layne et al., 2003)
Greater flexibility at school (Heyne et al., 2011)
More intensive school-based intervention (Heyne et al., accepted)
Alternative settings (Kearney & Graczyk, 2014)
20
Tier 3
Intensive
Intervention
Tier 2
Targeted Intervention
Tier 1
Universal Intervention
3. LINK for chronic SR(Borghuis-Brouwer, Cognitive & Behavioral Practice, under review)
Mo
dif
icat
ion
s
• Alternative educational program
• Re-engagement with schooling
• Mental health services
• 6 – 12 months
• 10 students
4. CBT combined with fluoxetine(Melvin et al., Child Psychiatry Hum Dev, 2017)
Mo
dif
icat
ion
s
Background: Bernstein et al. (2000)
Design: CBT, CBT+FLX, CBT+PLA
Results: No differences; 54% Attendance at F-Up
Attachment
Attendance
Achievement
Child
Parent(s)
Family-School Attachment
School Refusal Truancy School Withdrawal
Attachment improves likely effectiveness of interventions focused on emotional distress (i.e., one less hurdle)
Attachment reduces a significant risk factor for the development and continuation of
truancy
Attachment, for parents and youth, is central to prevention and intervention for school withdrawal
Facilitating Parent Engagement(Tips from School Staff)
▪ Friendly face on arrival (front desk, office staff)▪ Take time to listen to the parents’ perspective▪ Visit the home, be ‘on their turf’▪ Be available (after school; open-door policy)▪ Make telephone contact, also about positive things▪ Other communication (email, newsletters)▪ Invite parents to support/attendance meetings▪ Shared decision-making▪ Sausage sizzle, parent evenings▪ Help with the family’s physical needs
21
Response to Intervention (RtI)
Tier 3
Intensive
Intervention
Tier 2
Targeted Intervention
Tier 1
Universal Intervention
1. Social difficulties
2. Emotional difficulties
3. Academic difficulties
4. Other, namely: ………………
School-based interventiontreatment ≈ lowering the (various) hurdles
School-based interventiontreatment ≈ lowering the (various) hurdles
12 year old girl with social anxiety
– able to carry her school-bag with her
– moved locker location
– involvement in structured peer activities
12 year old boy with adjustment difficulty
– a ‘drill’ on arrival at school to encourage a coping attitude & outline daily expectations
– a meeting at the end of the school day to provide social and tangible reinforcement
School-based intervention (preparation)
1. Clarify (coordinator, mentor, communication flow)
2. Decide which hurdles to lower; arrange arrival
3. Prepare students and staff
4. Offer support to parents (e.g., coaching)
School-based intervention (implementation)
5. Monitor distress and attendance
6. Have a plan for somatic complaints
7. Communicate with parents
8. Reinforce small steps for big achievements
Somatic complaints during school-time ...
– Let staff know about the results of the medical check-up
– Identify a safety space
– Consider when/how the student can leave class to go to the safety space
– Consider when the student can make contact with parents
– Support the student’s use of anxiety-management skills