Schellenberg Michael - RESUME - Eng - cv-r3-020.docx

C O N F I D E N T I A L

resume

Michael Schellenberg Engineer, MBA

CONFIDENTIAL RESUME - page: 2/6

Private address Baumschuelwäg 29 - 8197 Rafz (Zuerich) - Switzerland Citizenship Swiss Birth date January 7th, 1972 Family status Married, 3 children Contact details email: michael@schellenberg-web.com

mobile: +41 78 736 98 49

skype ID: michael.schellenberg

Linkedin: www.linkedin.com/in/michaelschellenberg

IN BRIEF

Professional Services & Product Management Director

� Currently head of “Integration & Innovation Business Line” at SITA. � Solid track record in leadership of Professional Services organizations in pre-sales & post sales

(+10 years) and Product Management teams. � Successful management and growth track record with +18 years of international management

experience in IT communication in Switzerland (Geneva & Zuerich), The Netherlands and USA. � Direct management of up to +80 direct professional service staff and +150M$ budgets. � More than ten years driving successfully service transformation & creating innovative teams. � MBA, graduated 2002 with merit at Nimbas/Bradford, a top 10 European Business School. � Fluent in English, French and Swiss German. � On going client involvement, continuous high-level services positioning experience and projects

hands on. � Creative and solutions oriented as well as pragmatic, dynamic, sales minded and self-motivated

individual.

WORK HISTORY ’14+ SITA Director Integration and Innovation Business Line Switzerland, Geneva

’13 – ‘14 EMC Director Global Services Switzerland Switzerland, Zuerich

’08 – ‘13

Orange Business Services

Director Global Services Switzerland & Board member of Telecom Systems (from ’12-’13)

Switzerland, Zuerich ’02 – ‘08

Director global enterprise converged telephony practice & Head of consulting Switzerland (from ’04 – ’08)

’00 – ‘02 Consultant (IP network + IT) The Netherlands ’99 – ‘00 Consultant (IP network + Telephony) Switzerland, Geneva ’98 – ‘99 Alcatel

Lucent Network Integration Engineer (Mobile) USA, Raleigh

’95 – ‘98 Product Management Engineer (PABX) Switzerland, Geneva

Michael Schellenberg Engineer, MBA

CONFIDENTIAL RESUME - page: 3/6

PROFESSIONAL EXPERIENCE

From ’14to present SITA

08.2

014

- pr

esen

t Director Integration and Innovation Business Line Geneva Switzerland

Product management leadership role in developing and managing globally the integration services business and driving innovation.

� Accountability for: � Mobility and digital transformation services (applications & software development,

process digitalization, paper less operation, multimedia content distribution, payment, disruption management, devices and connectivity and IoT).

� Communication integration portfolio (covering: Unified Communications, Security, Contact Centers, Application Performance Management & content delivery and LAN).

� Service management (including ServiceNow transformation), consulting and project mngt.

� Innovation and Incubation for ATI solutions (covering areas such as SDN/NFV, Crew Application, Multimedia Kiosks, vSIM, NFC ...).

� Portfolio strategy & portfolio life cycle management. � Sales/channel strategy and support. � Portfolio marketing, value proposition & market intelligence. � Partnership management & setup. � Global P&L ownership.

+150 M$ budget and global product management team (of approx 20 experts).

Achievements : Introduction of digital multimedia portfolio and mobile digitalization (involved in M&A), introduction of ServiceNow as part of Service Mngt transformation.

Knowledge dev. : Product Management; Air Transport Industry (ATI); global P&L.

SITA (Société Internationale de Télécommunications Aéronautiques) is a 1.8B$, 4500 employees, world's leading specialist in air transport communications and information technology operating in more than 200 countries & territories with HQ in Geneva.

From ’13 to ‘14 EMC

10.2

013

– 07

.201

4

Director Global Services Switzerland

Zuerich, Bern, Gland Switzerland

Leadership role in developing and managing the Services business.

� Member of the Swiss Country Leadership Team & Country Management Team. � Responsible for Professional Services (PS), Customer Services (CS), Pre-sales and

specialized services sales. � Accountable for Professional Services bookings, P&L and go to market strategy. � Deal qualification, approval and services profitability responsibilities. � Involvement in subjects covering: VMware, Big Data, Trust, IT transformation & Cloud. +100 experts in the Global Services team (in pre-sales, sales, PS & customer services) +70 M$ services revenue budget (in PS, CS)

Achievements : Defined 2014 ambition; setup strategy and plan; drive and focus of services sales efforts.

Knowledge dev. : Data Center knowledge; American company; local matrix org; sales accountability; daily usage of Swiss German.

Comment: I decided to quit after a short period on my own choice and due to the role not meeting my expectations.

Michael Schellenberg Engineer, MBA

CONFIDENTIAL RESUME - page: 4/6

From ‘99 to ‘13 ORANGE BUSINESS SERVICES Previously : EQUANT and Global One *

3.20

08 –

9.2

013

Director Global Services Switzerland

Geneva & Zuerich, Switzerland

Leadership role in developing and managing the Services business.

� Member of the Swiss senior management team. � Accountability for: (i) pre-sales and service selling, (ii) consulting, (iii) project management,

(iv) service management (matrix) and (v) field services (matrix).

� Driver in service development and innovation. � Management of P&L – gross margin, utilization, realization and staffing. � Responsible for Professional Services (PS); IT Services (ITS) incl: cloud, mobility services

and m2m; Integration Services (IS) and Contact Center Services (CCS). � Deal qualification, approval and service profitability responsibilities. � Business development with sales and owner of service business in opportunities. +80 experts under direct management (in pre-sales, consulting & project management) +100Meuro services revenue budget (in PS, IS, ITS & CCS)

Achievements : +10% YoY growth; setup organization per competencies; setup of new business development models; successful development of new growth areas; high off-shoring growth (to 50%); forecast governance setup.

Knowledge dev. : Direct business accountability; financial reporting; P&L responsibilities. Recognition : French Telecom « Group Talent » program.

4.12

– 9

.13

Board member of Telecom Systems (TS)

� Active participation in strategy definition. � Accounting records and financial statement reviews.

Achievements : Creation of synergies between TS & Orange. Knowledge dev. : Participation to General Assembly (GA) ; financial reviews.

TS is an IT integrator based in Lausanne (French part of Switzerland) with staff of 25 people active in IT (data center, security, networks etc)

3.20

02 –

2.2

008 Director Global enterprise Converged Telephony consulting practice

in Professional Services

Zuerich, Switzerland

Worldwide lead of the Telephony & Unified Collaboration practice (>100 people). � Business development:

- Introduction (in ’02) and management of services associated with collaboration, IP Telephony, VoIP Convergence, Voice and video technologies.

- High level customer contacts, presentations and large event speeches. - Expert in conducting customer financial analysis and involvement in outsourcing deals.

� Consulting offer development and marketing communication. � Responsible for Knowledge Management (KM), skills definition & intellectual capital (ICAP). � Global governance and transversal communication.

Achievements : Build up a successful global competency (from a few to +100 consultants and consulting revenues to +14 Meuro); driving of sales; acquisition of several large deals though consultative selling.

Knowledge dev. : Global management, matrix/influence management, deployment of KM. Recognition : § Management promotion: CEMA region to entire Europe (EMEA) in Jul’03

then move to Global position in Aug’05. § French Telecom « Group Talent » program.

Lausanne, Switzerland

Michael Schellenberg Engineer, MBA

CONFIDENTIAL RESUME - page: 5/6

3.20

04 –

2.2

008

Head of consulting Switzerland in Professional Services

� Management of 26 consultants. � Responsible for consulting in Switzerland (strategy, P&L and revenues). � Covering domains of (i) Unified Communications & collaboration, (ii) Network &

Security (iii) IT services & M2M � Main responsibilities: work activity management, team operation, hiring and retention. � Worked on several high-level customer assessments engagements (e.g. financial

and technology assessments) and services positioning at CIO level.

Achievements : Constant budget match; growth from 8 to 26 consultants and 1.5Meuro to +9Meuro in 4 years; hiring & talent retention; successes in consultative selling.

Knowledge dev. : Management of team located over Geneva and Zuerich.

9.20

00 –

2.2

002 Solution Consultant in Professional Services

Amsterdam,

The Netherlands

� Responsible for pre-sales. � Design of complex customer IP communication solutions. � Early lead in the introduction of consultative selling.

Achievements : Solution design for MNC and customer acquisitions. Knowledge dev. : IP data network and communication; MBA; European experience;

involvement in large accounts and company merger.

3.19

99 –

8.2

000 Solution Consultant in Professional Services

Geneva,

Switzerland

� Responsible for pre-sales and program management. � Design of Voice and Contact Centre solutions, positioning solutions and customer

presentations. � Responsibilities for pre-paid telephony solution: market requirement specifications, vendor

management & project management.

Achievements : Leadership of prepaid solution and reseller services resulting in revenue growth from 80 to 500 kusd/month within 6 months.

Knowledge dev. : Voice networking; Pre-paid services/industry. Recognition : Company European Excellence award and Management recognition for

excellent performance and dedication.

* OBS is a +12 Beuro French Telecom division active in IT communication services to MNCs. Note: Global One merged with Equant (’02) then with the France Telecom enterprise division and in ‘06 was renamed Orange business Services (www.orange-business.com/en)

From ‘95 to ‘99 ALCATEL

5.19

98 –

2.1

999

Alcatel Network Systems Mobile Telephony Raleigh (NC), USA

Network Integration Engineer in R&D

� Technical R&D responsibilities for the integration of a carrier grade Alcatel Mobile Switch into customer’s environments.

� Project management and management of third party vendors for interoperability testing with complex systems. Frequent customer contacts.

Achievements : Successful participation in several large scale integration projects. Knowledge dev. : Mobile communication; English.

Michael Schellenberg Engineer, MBA

CONFIDENTIAL RESUME - page: 6/6

10.1

995

– 4.

1998

Alcatel Telecom Business Systems Geneva/Zuerich, Switzerland

Product Management Engineer

� Full technical responsibility for latest generation of large scale private voice switch (PABX). � Participation in the introduction of this product in Switzerland, leading to my involvement in

different kinds of challenge (technical and structural) � Complex customer solution design (PABX networks, mobility, CC etc).

Achievements : Highly successful introduction of the new switch in Switzerland. Knowledge dev. : Telephony and PABX market.

References: Company written references available for all roles

EDUCATION

’00

- 02 NIMBAS Graduate School of Management ** Utrecht,

The Netherlands � Part time studies leading to a BRADFORD MBA degree. � Graduated with qualification merit (top 15 students). � Nimbas School ranked 7th best European Business School in (FT 24 Jan ‘00) � Thesis on Knowledge Management (published).

’91

- 95 School of Engineering Geneva,

Switzerland � Leading to a BSEE diploma in electronics and communications engineering. � Graduated with distinction.

‘87-

91

Apprenticeship in Electronics with Landis & Gyr Com. Geneva, Switzerland

� Leading to a federal certificate as electronics technician

cont

inuo

us Continuous education

’16: Driving Strategic Innovation @ IMD / MIT (strategic leadership program)

’14: Airport industry training; ’14: EMC portfolio, cloud and IT transformation; ’12: Creativity, booster for business*; ’11: Advancing Negotiation Skills (@Scotwork); ’10: Persuader training*; ’09: Lean Six Sigma Foundation Green Belt; ’08: Orange business Service Management School; ‘08: Pathways program for manager (level 4: people leadership)*; ’07: Leading and influencing transversally (Lead program)*; ’07: Microsoft Ignite Communication server; ’06: Leading and developing others (Lead program)*; ‘04: ITIL foundation; ’02: Cisco IP Telephony; ’00: Crystal report pro; ’00: Time management; ’99: Cisco router configuration. * part of the Orange Group Talent Program (Orange University)

LANGUAGES

English (fluent); French (native); Swiss German spoken (fluent) INTERESTS & other

Traveling (extensively in SE Asia & southern Africa); Photography; Sports; Flying/Aviation (US pilot license 1999); PADI (open water diver 2016)

OTHER

Board: � Board Member of Telecom Systems (based in Lausanne) - ‘12 to ’13. Publication: � Co-Author of “Measuring Organizational Readiness for Knowledge in Advanced

Topics in Information Resources management” – volume 4 (Idea Group, Inc. publication), 2006.

� Telephony ROI article in itReseller magazine.