Business communication skills(skup vežbi korišćenih na vežbama

za uspešno komuniciranje, prezentaciju proizvoda na

engleskom, razvoja kritičkog mišljenja critical thinking itd.)

Schedules

Look at the table and ask the questions which elicit the following answers:

1. ______________________________

At 12.25.

2. ______________________________An hour.

LONDON BIRMINGMHAM LONDON MANCHESTER DEPART ARRIVE FLIGHT NO. DEPART ARRIVE FLIGHTNO10.40 11.25 BA 3277 10.55 11.55 BA326611.40 12.25 BA 3287 11.55 12.55 BA3276

What time does flight No. BA3287 arrive in Birmingham?

How long does the flight from London to Manchester take?

Business communication skills. Telephoning.

Who’s calling?, speaking, ring back, this is, Sorry she’s just gone out

•Can I speak to Mrs Bild, please?

_________________. Would you like to ring back later?

•Hello, is George there by any chance? - _________________? -James Brown.

•Could you put me through to Mrs Dylan, please? - Hold on, please.

Hello, _________________ Sue James. – Oh, hello Sue.

•Hello. Ron Benson _________________. Is Mr. Person there?He’s away for a few day. Can I give him a message?•No, thanks. I’ll _________________ next week.

Sorry she’s just gone out

Who’s calling?

this isspeaking

ring back

My name's ………………………………………; I'll spell that for you – gee, are, ay, aitch, ay, em, new

word, aitch, you, gee, aitch, ee, es.

Taking someone's name

My name's ……………………………………; that’s jay, ay, en, i, see, ee, new word, why, oh,

you, en, gee

Graham Hughes

Janice Young

Business communication. Social interaction (interakcija sa ljudima).

Match these expressions with the thoughts behind them (1-5).

Oh dear! I didn’t quite catch that. Never mind. How come? You’re joking!

1. That seems absurd.

2. I don’t understand how that happened.

3. It doesn’t matter; it's not terribly important.

4. I didn’t understand what you just said.

5. I sympathise with you.

Let me introduce myself…

• Aims• To learn/ revise how to introduce oneself (to

e.g. business partners) • Key vocabulary (Unit 1- Customers)• Learn/ revise: Possessive pronouns/adjectives • There is/are distinction

Is that Mrs or Ms?

• Mr, Mrs /misiz/, Miss /mis/, Ms /miz/ • To highlight, in Serbian: koristite ove nazive

ispred prezimena, a ne imena, osim kada izgovorimo istovremeno ime i prezime: Mr John Hudson.

Programme, courses at Higher Business School

HOME AND FOREIGN TRADE

Tourism and Hospitality/Catering

Programme, course

• Finance and Accounting

• Entrepreneurship

Programme, course

• Information Technology in Business

• Insurance

• So, who do you work ___? a) at b) in c) for• ________ business? a) what's c) how's b) when's • Can I _____ you a drink? a) find b)bring c)get • Where are you ______originally? a)at b)on

c) from• Is this your first time _____ Paris? a)in b)at c) on• How ____ you _____the conference? a)do you enjoy

b) are you enjoying• Are you _______ a presentation?

a) having b) giving c)taking • Can I get you anything _____ the buffet?

a) at b) from c)on

At a conference drinks party

Think & Reflect

Pair-workDiscussion

Do you think offshore accounts are a good idea? Why/why not?

Possible questions to reflect on: Where is that money from? What is it for?

True or false: Stable and low inflation

and interest rates are an economic ‘good thing.’

Circle the correct answers: Low interest rates/

high interest rates help to control inflation/small banks.

Interest ratesAre the interest rates in Serbia low or high?

TRUE!

Make two lists: PRESENT JOBS: jobs

which many women now do, but which their mothers didn’t do in the past.

PAST JOBS: jobs which their mothers‘ generation used to do, but which few women do now.

And note down THE REASONS why you think these changes have taken place.

Present jobs Past jobs

Reasons for changes1

2

3

Present jobs Past jobs

Reasons for changes1

2

3

Your tasks

• In small groups, prepare the introduction and conclusion of a presentation of one of these new products to a group of department store buyers.

• a flexible tablet PC that can be rolled up to fit in a pocket• furniture which changes colour and temperature depending

on the light and room temperature• a T-shirt which displays a text message that can be modified

from a mobile phone• your own product idea

• Think about the following questions.Hook: What is the most surprising, exciting or unusual aspect of your product?Objective: Why are you making the presentation and what do you hope to obtain?Agenda: How will you organize your presentation and what will happen after the talk?Summary: What are the highlights of your talk?Call for action: What do you want your audience to do now?Close: How can you avoid an embarrassing silence at the end of your presentation?

This could be the most portable computer ever!

Furniture which changes color

a T-shirt which displays a text message

Companies again

What do you know about these companies (production)?

• BMW – cars, parent company of Rolls-Royce Motor Cars

• Coca-Cola - soft drinks (no alcohol, served cold), fizzy drink (sweet, non-alcoholic drink, usu. drunk by children)

well-designed bottles,excellent advertising, eye-catching advertisements

BMW Coca-Cola Nike Levi Strauss & Co Microsoft

• Nike - track suits, trainers Am. sneakers , sportswear

• Levi Strauss & Co - denim skirt, jacket, fabric, jeans

• Microsoft – software

BMW Coca-Cola Nike Levi Strauss & Co Microsoft

BUSINESS ENGLISH JARGON booster: THE NEW WORDS

• What is it?

BIG-TICKET item

Reactions: How to act as a businessman/woman in Japan?

CULTURAL DIFFERENCES• Business card:• 1st you must have it (if you don’t have it, than

you don’t exist)• Offer your business card to a Japanese with

BOTH HANDS:

THANK YOU FOR YOUR ATTENTION!