SCHEDULE AT A GLANCE · Conquering the Chaos of a Job Never Done Succession Planning 12:00-12:30 PM Lunch 12:30-1:15 PM RD Awards and AHAIN Business Meeting 1:15-1:30 PM Break! Networking

Embassy Suites by Hilton Noblesville Indianapolis Conference Center, Noblesville, IN / 11

7:30-9 AM REGISTRATION – Networking in the exhibit area

9-10:15 AM BREAKOUT SESSION ONEManaging Confrontations: Proactive Strategies to Mitigate Workplace ViolenceConquering HUD Compliance: Compliance RefresherTrends in Compliance and Asset ManagementHow to Complete an RD Portfolio Acquisition/RehabTips for Running a Rural Development Property – Part 1 of 2Kitchen Appliances – Part 1 of 2Best Practices Round Table for Accounting Staff

10:15-10:30 AM Break! Networking in the exhibit area

10:30 AM-12 PM BREAKOUT SESSION TWOHospitalization or Incarceration: Best Response to Persons with Mental Illness Preparing for an MORPick me, PICK me, PICK ME! How to Get “Picked” by an Insurance CarrierThe Development Process for Veteran HousingTips for Running a Rural Development Property – Part 2 of 2Kitchen Appliances – Part 2 of 2 Legislation: What’s New?

12-12:15 PM Break! Networking in the exhibit area

12:15-12:45 PM Lunch and Exhibitor/Sponsor Introductions

12:45-2 PM AHAIN Scholarship Presentation and Luncheon Keynote PresentationI Know How I Got Here…and I’m Not Going Back! Dottie Davis, Davis Corporate Training

2-2:15 PM Break! Networking in exhibit area

2:15-3:15 PM BREAKOUT SESSION THREEWorking Effectively with Law Enforcement to Deter, Detect, and Combat Crime in the ComplexConquering HUD Compliance: REAC – What Managers Need to KnowOpportunity Zones: A What, How and Why for Local StakeholdersWhen RD Comes Knocking: Preparing for a Supervisory Visit!EQ for Every Day: Managing Customer Communication, Stress, and Time – Part 1 of 2Hoarders Living in Your CommunityCurrent Happenings in Affordable Housing Tax

3:15-3:30 PM Coffee and Refreshment Break! Networking in the exhibit area

3:30-5:30 PM BREAKOUT SESSION FOURViolence Against Women Act (VAWA)Conquering Students in Affordable HousingLIHTC Developer Panel Discussion Rural Development Site Manager BasicsEQ for Every Day: Managing Customer Communication, Stress, and Time – Part 2 of 21st Annual AHAIN Maintenance Challenge!Young Leaders in Affordable Housing Round Table

5:30-7 PM AHAIN Networking Reception and Silent Auction

7 PM Dinner on your own

8:30-11 PM 56DAZE - Dance Band (We will have a cash bar.)

DAY 1 - WEDNESDAY, OCTOBER 23ATRIUM

WATERS CWATERS D WATERS E

CREEKSIDE A & BCREEKSIDE C

STONY CREEK A & BWILLIAM CONNER ROOM










WATERS A & B

WATERS A & B

ATRIUM

WATERS A & B

SCHEDULE AT A GLANCE2019 AHAIN AFFORDABLE HOUSING CONFERENCE

12 / 2019 AHAIN Affordable Housing Conference and Annual Meeting • October 23-24, 2019

6:30-9 AM Embassy Suites Guests can enjoy a made to order breakfast

8:30-9 AM REGISTRATION – Continental Breakfast, Networking in the exhibit area

9-10:15 AM ATTITUDE CHANGES EVERYTHING!Don’t miss Sam Glenn the Attitude Guy! He is one of the TOP 100 Best Motivational Speakers Today!


10:30 AM-12 PM BREAKOUT SESSION FIVE Documenting the Accommodation ProcessQuality in Compliance - New Standards on REAC InspectionsPermanent Supportive Recovery HousingFair Housing “Wheel of Fortune”Maintenance Customer ServiceDon’t Raise Your Voice, Improve Your Message – Strategic Communication Solutions for Property Management ProfessionalsConquering the Chaos of a Job Never DoneSuccession Planning

12:00-12:30 PM Lunch

12:30-1:15 PM RD Awards and AHAIN Business Meeting

1:15-1:30 PM Break! Networking in exhibit area

1:30-3 PM BREAKOUT SESSION SIXService and Companion AnimalsPreparing for Change: REAC’s Transition to NSPIREHot TopicsAccessibility for Everyone – Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities ActSafety on Site – Part 1 of 2Embracing a Cross-Generational Workforce: Intergenerational Communication SolutionsSpeaking Their Language: Communicating Effectively by Understanding PersonalitiesCreating Healthy Communities


3:15-4:30 PM BREAKOUT SESSION SEVENLegally Managing HoardersEverything You Need to Know About Bed BugsMoving Forward RD Update and DiscussionFollowing up to an RD InspectionSafety on Site – Part 2 of 2It’s Fair Housing, Not Fear Housing! Fair Housing Solutions for the Property Management ProfessionalCompassion as the Primary Means of Human Care

KNOWLEDGE IS POWER! ahainconf.org

DAY 2 - THURSDAY, OCTOBER 24

SCHEDULE AT A GLANCE2019 AHAIN AFFORDABLE HOUSING CONFERENCE

THE LOCAL

ATRIUM

WATERS A & B



STONY CREEK A & B

WILLIAM CONNER ROOMHAMILTON ROOM


CREEKSIDE A & B

CREEKSIDE C STONY CREEK A & B

WILLIAM CONNER ROOMHAMILTON ROOM



STONY CREEK A & B

WILLIAM CONNER ROOM

WATERS A & B

WATERS A & B


7:30-9 AM REGISTRATION – Networking in the exhibit area9-10:15 AM BREAKOUT SESSION ONE

Managing Confrontations: Proactive Strategies to Mitigate Workplace Violence – Dottie Davis, Davis Corporate TrainingMany businesses believe their company is safe because “nothing bad has ever happened”. These areas and more will be discussed: developing situational awareness, identifying risk factors for workplace violence, your response to those factors, and de-escalation skills proven to reduce workplace violence.

Conquering HUD Compliance: Compliance Refresher – Amanda Lee Gross, US Housing ConsultantsIn this session, Amanda Lee will refresh your compliance knowledge by reviewing the following topics:

• Verification Requirements• Calculating Wages using paystubs• Checking & Savings Accounts and other similar assets (PayPal, Venmo, Cash, etc.)

This session is perfect for newcomers and veterans in this industry.

Trends in Compliance and Asset Management – Devyn Smith and Stephen Enz, IHCDAJoin IHCDA for an overview of current trends in compliance and asset management. You’ll learn how IHCDA conducts monitoring, discuss common findings and how to avoid them, and get an opportunity to ask your questions to IHCDA staff.

How to Complete an RD Portfolio Acquisition/Rehab – Will Eckstein and Paul Wetmore, Greystone Affordable DevelopmentThe Greystone team will provide a high-level overview to help you and your team better understand the process required to successfully complete an RD scattered-site preservation transaction that utilizes tax-exempt bond financing and 4% credits. Greystone will touch on the key components of these complex transactions and share lessons learned from its previous transactions spanning 10 states and ultimately resulting in the preservation and redevelopment of approximately 12,500 units of affordable housing.

Tips for Running a Rural Development Property – Part 1 of 2 – Tina Squires, Valenti Real Estate ServicesEveryone knows to collect rents, keep the property full, turn vacancies quickly and get recerts done on time. But there is so much more. This class will provide some hints and tips to help your property be more successful. This is not an in-depth training, but will provide tips and guidelines for: staying in compliance with the Affirmative Fair Housing Marketing Plan, writing lease violations, and lease termination notice requirements. Learn to make the most of the tools you already have such as the project worksheet, tenant certification, and property budget. You’ll receive hands-on training for everyday issues all on-site rental managers will face: calculating the rent amount, issuing RA, working with assets and allowances. It is designed for the newbie, but there may be a few tips an experienced manager could learn or share.

Kitchen Appliances – Part 1 of 2 – Jeffrey Sage and Charlie Bringardner, HD SupplyThis class is designed to provide an overview of the working systems of the refrigerator, dishwasher, and range (gas or electric). Students will learn about the most common service requests and their solutions.Topics Covered

• Safety when making repairs• The refrigerator• The dishwasher• The range (gas or electric)• Repair versus replacement of the appliance

Best Practices Round Table for Accounting Staff – Julie Tucker, The Englewood Group, and Pam Wagner, Justus Property ManagementThis session is tailored specifically to your in-house accounting staff! A group of experts will discuss tips, tricks, and best practices of their accounting departments. Join us as we discuss Accounts Receivable, Accounts Payable, move out transmittals, check scanning systems, and other best practices as they pertain to the property management and affordable housing industries.


DAY 1 - WEDNESDAY, OCTOBER 23ATRIUM

WATERS C

WATERS D

WATERS E

CREEKSIDE A & B

CREEKSIDE C

STONY CREEK A & B

WILLIAMCONNER ROOM


10:30 AM-12 PM BREAKOUT SESSION TWOHospitalization or Incarceration: Best Response to Persons with Mental Illness – Dottie Davis, Davis Corporate TrainingOn any given day, each of us will interact with someone experiencing a mental health crisis. Most people will personally experience a mental health crisis in their life due to a failed relationship, death of a loved one or animal, or other life stressors. Indiana law concerning a person believed to be mentally ill will be provided, resources to assist, and the language – both verbal and non-verbal – that we use to converse with someone in crisis will be addressed.

Preparing for an MOR – Amanda Lee Gross, US Housing ConsultantsYou know it is coming. It looms over your head like a swollen rain cloud building itself into a storm. You can’t avoid it. You can’t hide from it, your Management and Occupancy Review will happen!An MOR is only something to dread IF you and your property are not prepared. In this session, Amanda Lee will focus on the Leasing and Occupancy areas that are reviewed during an MOR.Amanda Lee will cover the following topics:

• Understanding MOR Scoring• Review of the Form 9834• Review of the MOR Category E “Leasing & Occupancy”• Review of Addendum A “Tenant File Review Worksheet”• Preparation Tips• Responding to MORs

Pick me, PICK me, PICK ME! How to Get “Picked” by an Insurance Carrier – Patrick Jordan, HylantIn the property and casualty insurance world, the days of having multiple carriers lined up to insure your business are fading, instead it’s the carriers evaluating you against your peers and looking for the cream of the crop. How do you stack up in this evaluation process? This session is designed to help you understand that contest and what you can do to be more marketable moving forward.

The Development Process for Veteran Housing – Joseph Caringella, Milner & Caringella, Inc., Tim Hunnicutt, Zero Days, David Helm and Katie Vondra, CinnaireDo you work with veterans? Want the latest info on local housing programs that can help them? State and national representatives will answer your questions and provide information on best practices in securing affordable housing for veterans. Join us for an overview of two successful veteran housing programs – Silver Star and Piquette Square – and learn about the sources of funding used to make these properties impactful.What takeaways from your session will activate participants?The importance of listening to the needs of potential residents; lessons learned on placemaking, staffing, and training support services, including job training and skill development.

Tips for Running a Rural Development Property – Part 2 of 2 – Tina Squires, Valenti Real Estate ServicesPart 2 of the 9 AM Tips for Running a RD Property session.

Kitchen Appliances – Part 2 of 2 – Jeffrey Sage and Charlie Bringardner, HD Supply Part 2 of the 9 AM Kitchen Appliances session.

Legislation: What’s New? – Jake Clawson, MCM CPAs and AdvisorsLearn about the new legislation: the benefits, the changes, and more. The discussion will cover topics specifically related to the real estate industry that owners and investors need to know such as Opportunity Zones and tax incentives. The audience will be able to:

• Plan more appropriately• Recognize opportunities• Avoid pitfalls

12-12:15 PM Break! Networking in the exhibit area

12:15-12:45 PM Lunch and Exhibitor/Sponsor Introductions

12:45-2 PM AHAIN Scholarship Presentation and Luncheon Keynote PresentationI Know How I Got Here…and I’m Not Going Back! Dottie Davis, Davis Corporate TrainingDottie Davis will share her journey of lessons she learned growing up, and the impact those lessons had on her career choice and life. Davis will take you on her journey from victim to thriving survivor.

WATERS C

WATERS D

WATERS E

CREEKSIDE A & B

CREEKSIDE C

STONY CREEK A & B

WILLIAMCONNER ROOM

WATERS A & B

WATERS A & B

DAY 1 - WEDNESDAY, OCTOBER 23



2:15-3:15 PM BREAKOUT SESSION THREEWorking Effectively with Law Enforcement to Deter, Detect, and Combat Crime in the Complex – Dottie Davis, Davis Corporate TrainingNavigating the criminal justice system is no easy task. Knowing who to contact, when to call first responders, and possible outcomes is vital in combatting crime in your housing complex. This session will assist you with crucial conversations with law enforcement and other criminal justice agencies, and in the end build a safer community for your residents and your employees.

Conquering HUD Compliance: REAC – What Managers Need to Know – Amanda Lee Gross, US Housing ConsultantsIn this session, Amanda Lee will equip managers with the information they need to know related to REAC inspections.Topics include:

• Notice Requirements• UPCS protocols (unit sample size, inspectable areas, severity levels, etc.)• Exigent Health & safety deficiencies• Consequences of a failed REAC• Preparation Tips (documentation & information needed)

Opportunity Zones: A What, How and Why for Local Stakeholders – Keith Broadnax, Cinnaire, Mark Wasky, Indiana Economic Development Corporation, Samantha Spergel, IHCDA, Rachel McIntosh, Local Initiatives Support Corp.Opportunity Zones, an initiative of the 2017 Tax Cuts and Jobs Act, unlocks new potential for historically underinvested areas, by providing tax incentives to encourage reinvestment of capital gains in qualified real estate development and business growth. Join us as we discuss how this long-term federal revitalization initiative is taking shape, the potential impacts on your organization or neighborhood, and how you can participate.

When RD Comes Knocking: Preparing for a Supervisory Visit! – Donna Shenk, Matt Phillips, Ashlee Cadman, Kelly Hobson, USDA RD IndianaWill you be ready for Rural Development’s next Supervisory Visit? Supervisory Visits are conducted to assist the Agency with monitoring project operations and to ensure the property is maintained in accordance with Agency requirements for providing decent, safe, sanitary, and affordable housing. Please join us for this informative session to learn what a Supervisory Visit consists of, how to prepare, and what to have available for the visit!

EQ for Every Day: Managing Customer Communication, Stress, and Time – Part 1 of 2 – Michelle Gladieux, Gladieux ConsultingIn the first session, we’ll focus on taking our internal and external customer communication up a notch through improved self- and other-awareness.

Hoarders Living in Your Community – Chris Tobias, Steri-Clean IndianaIn this session, learn the reality beneath the mountains of clutter and chaos. We will discuss:

• Symptoms of hoarding• Types of hoarding• Levels of hoarding• The remediation process• Tools and skills needed to live a clutter free life• Tips for property managers

Current Happenings in Affordable Housing Tax – CaLandra James, Tidwell GroupThis session will cover trending topics in the affordable housing tax arena including income averaging and various items coming out of the 2017 Tax Cuts and Jobs Act (limitation on business interest deduction, qualified business income deduction, etc.).

3:15-3:30 PM Coffee and Refreshment Break! Networking in the exhibit area

WATERS C

WATERS D

WATERS E

CREEKSIDE A & B

CREEKSIDE C

STONY CREEK A & B

WILLIAMCONNER ROOM


DON’T MISS IT!Unwind after dinner and dance to

the high energy party band

GRAB YOUR DANCING SHOESand head to Waters A & B at 8:30 PM

56DAZE is a premier cover band for classy events and venues across the Midwest. They are a regular entertainer each summer at the World Famous

Beer Barrel Saloon in Put-In-Bay, Ohio as well as a preferred vendor and first call performer for many corporate events at the Rock and Roll Hall of Fame in Cleveland, Ohio. Let’s spend the night driving through decades of

amazing songs across many genres of music.

56DAZE ROCKS!


3:30-5:30 PM BREAKOUT SESSION FOURViolence Against Women Act (VAWA) – Angelita Fisher, Law Office of Angelita E. FisherDomestic violence is an issue almost every landlord is forced to face. Can you evict? Do you need to get involved at all? Why is the resident looking to you for help?Whether you’re a federally funded property, a tax credit property, or accept a Section 8 voucher, you must comply with the Violence Against Women Act. Every landlord should know in which situations the VAWA applies, as well as transfers, documentation, and potential liability. In this session, we will discuss:

• Recognizing when the VAWA May or May Not Apply• Defining the Terms• Sorting out the Paperwork• Requesting Documentation• Transfers• Recent Cases

Conquering Students in Affordable Housing – Amanda Lee Gross, US Housing ConsultantsDo you find yourself stumped by students? There are many requirements that relate to students in affordable housing. The requirements not only effect whether a household is eligible to occupy a unit and receive rental assistance, but also effects how the income of dependent students is treated.In this session, Amanda Lee will discuss the student eligibility requirements applicable to the LIHTC, HUD, RD, and HOME programs and how to ensure compliance when more than one type of funding applies to a project. Amanda Lee will finish the session by discussing the treatment of student income, including student financial assistance income, when determining household income.

LIHTC Developer Panel Discussion – Alan Rakowski and Matt Rayburn, IHCDA, Brandon Delk, Pedcor, and Anne Mannix, Neighborhood Development AssociatesIn this session, a panel of developers and IHCDA staff will discuss trends in tax credit development. Topics will include best practices, current challenges in development, and a discussion on how the 2020/2021 QAP is influencing development.

Rural Development Site Manager Basics – Melissa Gonzalez, Gretchen Moore, Valerie Robinson, Brenda Shaffer, Cindy Coleman, Colly Edwards, Amy Koch, USDA RD IndianaDo you have questions on calculating income, assets, or deductions? Do you want to know the correct way to handle a rejected application, or how to accurately record applications on your waiting list? We have the answers to these questions and MORE! Come join the Rural Development staff as we answer all of your burning questions!

EQ for Every Day: Managing Customer Communication, Stress, and Time – Part 2 of 2 – Michelle Gladieux, Gladieux ConsultingOur second session offers techniques and inspiration to lower stress and help you manage your most precious resource: time. Participants are encouraged to choose behavior change goals and will receive a workbook filled with research and training exercises to take home with you.

1st Annual AHAIN Maintenance Challenge!Maintenance Technicians will compete with one another in 4 challenge games to show off their skills. This challenge offers games very similar to those at other large national conferences. There will be prizes for the winner of each game. Regional Managers, VP’s and Owners can compete as well against each other to experience the mastery of their maintenance team.

Young Leaders in Affordable Housing Round Table: Network with High-Energy Professionals in the IndustryWorking in the multifamily affordable housing industry is always a challenge because let’s face it…this industry is not for everyone. Attend this session if you are interested in forming bonds with young professionals in the Indiana affordable housing industry. We will discuss challenges you face and share successes and creative solutions to industry issues. AHAIN is uniting young professionals through discussion, ideas, and connections. The moderator for this session is Erika LeCuyer from Pedcor Homes Corporation.

5:30-7 PM AHAIN Networking Reception and Silent Auction

7 PM Dinner on your own

8:30-11:30 PM 56DAZE - Dance Band (We will have a cash bar.)

WATERS C

WATERS D

WATERS E

CREEKSIDE A & B

CREEKSIDE C

STONY CREEK A & B

WILLIAMCONNER ROOM

ATRIUM

WATERS A & B

DAY 1 - WEDNESDAY, OCTOBER 23


DAY 2 - THURSDAY, OCTOBER 246-9 AM Embassy Suites guests can enjoy a made to order breakfast

8:30-9 AM REGISTRATION – Continental Breakfast, Networking in the exhibit area

9-10:15 AM ATTITUDE CHANGES EVERYTHING!Don’t miss Sam Glenn the Attitude Guy! He is one of the TOP 100 Best Motivational Speakers Today! When we think better, we do better. We have all heard speeches about attitude throughout our life, but not quite like this. Sam Glenn presents an enlightening and lighthearted perspective on how and why your attitude is the one thing that truly affects every single aspect of both your professional and personal life.Sam will share:

• Why humor is the key essential to staying positive.• How to diffuse stress and stressful situations in under a minute by doing one thing. • The importance of choosing your attitude on a daily basis instead of letting your circumstances define it. • How to recharge your attitude daily in fun and effective ways. • How enthusiasm can turn your profession into your passion.


10:30 AM-12 PM BREAKOUT SESSION FIVE Documenting the Accommodation Process – Angelita Fisher, Law Office of Angelita E. FisherAccommodation requests are varied. One resident might need a new toilet while another needs a first-floor unit. While the requests may vary, landlords should be following the same basic steps to document the accommodation process.In this session, we will discuss the step-by-step process landlords may use to document and handle the reasonable accommodation process. Our discussion will include:

• Recognizing a Request• Using the Forms• Documenting the Disability and Need• Authenticating the Documents• Relaying the Decision• Implementing the Accommodation• Following Up

Quality in Compliance - New Standards on REAC Inspections – Scott Precourt, US Housing ConsultantsIn this training seminar, we will review the existing basic design of a UPCS/REAC Inspection, and introduce the new concepts and goals which will be gradually implemented during the transition to HUD NSPIRE. The new changes will take the “form and function” requirements in place now and transition them to “safety and quality”. This means new standards for livability, quality repairs, and metrics which measure proper everyday compliance. We will review what this means and how to best prepare for the new realities to come.

Permanent Supportive Recovery Housing – Judge Harvey Hoffman, Michigan Association of Treatment Court Professionals, Joseph Caringella, Milner & Caringella, Inc., Robert Beck, Cinnaire, Mike Hirst, Hirst Electric CompanyThe Supportive Housing session tells the story of Andy’s Place, a 50-unit residential facility developed as part of the Michigan Permanent Recovery Supportive Housing (PRSH) initiative in response to the nation’s opioid crisis. Andy’s Place is the first housing project in the nation using the PRSH initiative model. It will address the need for long-term safe, affordable housing combined with onsite support services for individuals suffering from opioid addiction. PRSH provides apartments for families and individuals with onsite social service support. Sobriety is a condition of tenancy. PRSH differs from the sober halfway house model by providing full apartments that allow for families to remain intact, annual leases and no limitations in the length of stay. The facility will also include social services offices, meeting rooms for group therapy and training for job skills and job placement.

What takeaways from your session will activate participants?• The impact of the national opioid epidemic• Implementing LIHTC as a tool in Permanent Supportive Recovery Housing• The role of Support Services and the Drug Treatment Court in the Program• The successful model of the first Permanent Supportive Recovery Housing in the country• Steps to implementing this model in other states

THE LOCAL

ATRIUM

WATERS A & B

WATERS C

WATERS D

WATERS E


10:30 AM-12 PM BREAKOUT SESSION FIVE (CONT)Fair Housing “Wheel of Fortune” – Elizabeth Messervey, USDA Rural Development WDCThis training session is highly interactive with the audience acting as contestants for the Wheel of Fortune Fair Housing game. There are 12 puzzles to solve. Each has a theme tied to fair housing. With each puzzle solved, the audience will be asked a fair housing question that relates to the answer of each puzzle. At the end of the training session, participants will understand components of the Fair Housing Law while having fun at the same time.

Maintenance Customer Service – Rhonda Stephens, Pedcor Management CompanySuccessful management companies understand that training service personnel is critical and necessary to generate revenue through lease renewals and to keep maintenance, repair, operating expenses, and employee turnover at a minimum. Attend this session to learn tips to keep your property and financial statements looking their best. Rhonda’s discussion will cover:

• Curb Appeal• Timely Service• Training• Communication• Customer Service• Appearance• Time Management

Don’t Raise Your Voice, Improve Your Message – Strategic Communication Solutions for Property Management Professionals – Elaine Simpson, Occupancy Solutions, LLCEvery day, we are communicating to and with others. Whether it’s the speech you deliver in the board room, the level of attention you give your spouse when they are talking to you, or that look you give to the cat, it all means something. This workshop will help participants understand different methods of communication and how to make the most of each of them.By the end of this workshop, attendees should be able to:

• Understand what communication is• Identify ways communication can happen• Identify barriers to communication and how to overcome them• Develop non-verbal and para-verbal communication skills• Listen actively and effectively• Ask good questions• Use appreciative inquiry as a communication tool• Adeptly converse and network with others• Identify and mitigate precipitating factors• Establish common ground with others• Use “I” messages

Conquering the Chaos of a Job Never Done – Christie Browning, ChristieBrowning.comYou have a lot on your plate. The to-do list only gets longer, and it may seem there’s no end in sight. You keep plugging along, hoping to either chip away at those tasks or at the very least, keep those vying for your attention at arm’s length so you can try and catch your breath. You don’t have to keep up this pace. You can truly be in control of your tasks and your time. And what if maybe, just maybe, you could also tap back into the passion and purpose that lies underneath it all? This session will not only refuel and refresh your soul, it will give you tactical how-to’s for better management of the job at hand.

Succession Planning – Stan Hannah, Plante Moran, and Kevin Crawley, CinnaireMost organizations don’t fully understand the importance of succession planning to long-term sustainability or how to begin the planning processes for attracting, retaining, and developing talent. Is your organization prepared to replace key leaders? How will you know when and if you are ready for a leadership position? Join us to learn about the importance of succession planning. This type of foresight strengthens organizations of all shapes and sizes. We will discuss the planning process, equip participants with the tools necessary to begin the process, as well as provide insight to staff of all levels looking to develop and refine their leadership qualities. The conversation is appropriate for mature staff preparing for retirement, emerging leaders, and everyone in between. Stan Hannah of Plante Moran will provide insights on how to recognize risk factors associated with leadership turnover and share a five-step action plan for leaders to implement while building a succession plan for the future.

CREEKSIDE A & B

CREEKSIDE C

STONY CREEK A & B

WILLIAMCONNER ROOM

HAMILTON ROOM


12:00-12:30 PM Lunch

12:30-1:15 PM RD Awards and AHAIN Business Meeting

1:15-1:30 PM Break! Networking in exhibit area

1:30-3 PM BREAKOUT SESSION SIXService and Companion Animals – Angelita Fisher, Law Office of Angelita E. It is a zoo out there: pet spiders, service horses, emotional support snakes, therapy pigs! What is a Property Manager to do? What rules apply? In this session, we will discuss the difference between pets, service animals and emotional support animals. We will review policies a landlord may apply to pets and which he/she may apply to support animals and what documentation a landlord is entitled to.We will discuss:

• Knowing the difference• Getting the documentation tight• Aggressive animals• Damages and deposits• Policies and restrictions

Preparing for Change: REAC’s Transition to NSPIRE – Scott Precourt, US Housing ConsultantsIn this training seminar, we will review the current and proposed changes to REAC. These changes require much more than a new checklist; these updates are changing the expectations for physical compliance. We will also review changes to rules for scheduling inspections, including the new 14-day notice, consequences for failure, new requirements for appeals, and goals and aspirations of the upcoming reforms.

Hot Topics – Matt Rayburn, IHCDAAn annual conference tradition returns. In this session, you’ll hear important updates from IHCDA, including updated guidance on income averaging, changes in the newly released 2019 Compliance Manual, and a discussion on what property management and compliance staff need to know about the 2020/2021 QAP. There will be ample time for questions.

Accessibility for Everyone – Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act – Elizabeth Messervey and Dr. Sharese Paylor, USDA Rural Development WDCThe intent of Section 504 and the ADA is to ensure nondiscrimination and access for individuals with disabilities. This training session will provide pertinent information on practical aspects of accessibility under both Section 504 and ADA. At the end of the training session, participants will be able to understand their responsibilities under these laws to review, assess, and document that all programs, services and activities are accessible to people with disabilities.

Safety on Site – Part 1 of 2 – Jeffrey Sage and Charlie Bringardner, HD SupplyThis class provides a good introduction to OSHA and the regulations they have designed to keep maintenance associates healthy.Topics Covered

• MSDS/SDS and their importance• Chemical storage and use• Moving heavy equipment properly• Crime and security issues• The need for and use of protective equipment• Requirements for the lockout/tagout kit and its use• Blood borne pathogens and how to prevent infection• Ladders and their use• Natural safety issues

Benefits of Attending• Understand the importance of workplace safety and the financial impact injuries can have on residents,

fellow employees, and employers• Ability to identify workplace hazards and avoid injuries before they happen

DAY 2 - THURSDAY, OCTOBER 24WATERS A & B

WATERS A & B

WATERS C

WATERS D

WATERS E

CREEKSIDE A & B

CREEKSIDE C


1:30-3 PM BREAKOUT SESSION SIX (CONT)Embracing a Cross-Generational Workforce: Intergenerational Communication Solutions – Elaine Simpson, Occupancy Solutions, LLCWhile having various cultures and generations in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.This session will help participants understand the various generations present at work and understand what motivates them. Both the young and older team member will have many ideas to offer, which will help the organization thrive in the marketplace. Learning how to communicate with the different generations at work will help you become a better manager or co-worker.

Speaking Their Language: Communicating Effectively by Understanding Personalities – Christie Browning, ChristieBrowning.comEveryone knows that communication is key. Between working relationships, romantic relationships and neighborhood relationships, we are always communicating with someone. The question is are we doing it well? Everyone communicates, but we don’t always do it the same way. This session will walk you through discovering your communication style as well as getting a sneak peek at how the other communication styles work so you can be aware of who you’re talking to and how you can better be heard and understood.

Creating Healthy Communities – Kevin Crawley, Cinnaire, Jessica Love, Prosperity Indiana, and Dani Miller, IHCDAMore and more, our industry focuses on HEALTHY communities. What does that mean? What are industry leaders doing in their everyday work to build healthy communities? This session will help answer these questions and more. Come explore the subject further with industry leaders. We’ll address some statistics provided by the Michigan League for Public Policy and hear what developers and community leaders are doing in their own communities. Join the conversation and be a part of this positive change!


3:15-4:30 PM BREAKOUT SESSION SEVENLegally Managing Hoarders – Angelita Fisher, Law Office of Angelita E. FisherHoarding is recognized by the American Psychiatric Association as a mental disorder. What does that mean for landlords? You may have an obligation to accommodate the resident instead of taking immediate legal action to evict.In this session, we will discuss accommodating the resident who is hoarding without violating fair housing laws.Topics covered:

• Recognizing a hoarder• Protections under fair housing laws• Examples of accommodations• Documentation you may require• Following up

Everything You Need to Know About Bed Bugs – Elia Levin, 5 Star Pest ControlWhat does the future hold for multi-family housing and bedbugs? This workshop will cover the evolution of bed bugs as well as identifying, preventing and treating an outbreak. A few key topics include:

• Biology and behavior of bed bugs• Treatments – what works, what to avoid• New treatment methods• Most common treatment options

Moving Forward RD Update and Discussion – Carlton Jarratt, National USDA RD, Douglas Wright, Indiana USDA RD, Jake Sipe, IHCDA, Nick Surak, Woda Cooper Companies, Mitch Walters, Justus Property Management, Cynthia Snider, Biggs GroupJoin this session to hear Industry leaders discuss IHCDA’s Moving Forward RD.

STONY CREEK A & B

WILLIAMCONNER ROOM

HAMILTON ROOM

WATERS C

WATERS D

WATERS E


3:15-4:30 PM BREAKOUT SESSION SEVEN (CONT)Following up to an RD Inspection – Jeff Devers, Bill Hacker, Sylvia Rhinehart, USDA RD IndianaResponding to an RD inspection includes everything from the 30-day reply all the way out to what needs to be on the next budget.

Safety on Site – Part 2 of 2 – Jeffrey Sage and Charlie Bringardner, HD SupplyPart 2 of the 1:30 PM session.

It’s Fair Housing, Not Fear Housing! Fair Housing Solutions for the Property Management Professional – Elaine Simpson, Occupancy Solutions, LLCIt is important that every multifamily professional, regardless of position, understand the Fair Housing Act, what it covers, and how to comply to reduce liability and increase customer service! This interactive course will cover more than just the basics but will also educate everyone from the groundskeepers & maintenance technicians to COOs and CEOs of property management companies on how to implement and practice compliance from the ground up.

Compassion as the Primary Means of Human Care – Rev. Joshua Gale, MBA, Just Neighbors and the Fort Wayne Area Planning Council on HomelessnessCompassion, empathy and kindness are transformative in our lives and in the lives of those who are suffering. Couldn’t compassion change – one person at a time – entire communities for the better? What might a compassionate city look like? This presentation will consider four basic strategies for our region to implement in order to mobilize compassion toward a results-proven and evidenced-based model for social care.

4:30 PM 2019 Affordable Housing Conference & Annual Meeting Concludes

DAY 2 - THURSDAY, OCTOBER 24

CREEKSIDE A & B

CREEKSIDE C

STONY CREEK A & B

WILLIAM CONNER ROOM

USDA Rural Development, Rural Housing ServicesUSDA’s Rural Housing Service offers a variety of programs to build or improve housing and essential community facilities in rural areas. We offer loans, grants and loan guarantees for single- and multi-family housing, child care centers, fire and police stations, hospitals, libraries, nursing homes, schools, first responder vehicles and equipment, housing for farm laborers and much more.We also provide technical assistance loans and grants in partnership with non-profit organizations, Indian tribes, state and federal government agencies and local communities. We and our partners are working together to ensure that rural America continues to be a great place to live, work and raise a family.

Multi-Family Housing ProgramsUSDA’s Multi-Family Housing Programs offer loans to provide affordable rental housing for very-low-, low- and moderate-income residents, the elderly, and persons with disabilities. Funds also may be used to buy and improve land and to provide necessary facilities such as water and waste disposal systems. In addition, USDA offers rental assistance to help eligible rural residents with their monthly rental costs.