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UK Server & Storage Specialized Partner 2013 • EMEA Server & Storage Specialized Partner 2013 • Global Server & Storage Specialized Partner 2013
SCC – The Oracle ExpertsOur Oracle Infrastructure Specialists can
advise you on the entire Oracle stack - from
optimised hardware and storage configuration
up through the stack to include database,
middleware and application tiers.
2
Beyond being a Platinum Partner, we have recently won the
Oracle Server & Storage Specialized Partner of the Year 2013
for UK, EMEA and Global regions. These awards recognise the
tenacity, energy and investment our Oracle team has shown in
catering for our customers IT needs.
The Oracle Specialized Partner Awards recognise partners for
their commitment to delivering innovative, specialised solutions
and services based on Oracle systems and software.
With specialisations spanning Consultancy, Managed Services,
Solution Design, System Implementation & Configuration and
Supply, SCC offers much more than a single source supplier
relationship. SCC leverages its complementary services and skills to
establish genuine IT partnerships, so customers can fully optimise
the capabilities that Oracle systems and technologies presents.
Enterprise-Wide Technology Solutions
Europe’s largest independent IT group, SCC provides best of
breed technology solutions to both the private and public sectors,
supporting over 1.4 million individual users. Our teams of highly
skilled and accredited Oracle professionals can assist customers
throughout the project lifecycle, through planning, implementation,
development and 24-7 support of Oracle systems and platforms.
With the highest level of accreditations with all leading vendors,
SCC can also help clients integrate Oracle solutions seamlessly
with the rest of their environments.
Technology Stack
Applications
Middleware
Database
Operating Systems
Virtual Machine
Servers
Storage
Why SCC for Oracle?Whether you are a large corporate, public sector organisation or small to medium
enterprise, we help our customers to understand, position and get the best value out of
their Oracle systems and technology – rapidly, efficiently and professionally ensuring it
seamlessly integrates with the rest of your environment.
Our Credentials
• Oracle Platinum Partner, specialized in Oracle
technology and hardware
• Oracle Excellence Award Specialized Partner of the Year:
Server and Storage Systems—UK, 2013
• Oracle Excellence Award Specialized Partner of the Year:
Server and Storage Systems—EMEA, 2013
• Oracle Excellence Award Specialized Partner of the Year:
Server and Storage Systems—Global, 2013
• Providers to public sector through a number of
procurement frameworks
• Highest level of accreditation for complimentary software –
Microsoft, Symantec, Novell, IBM, VMWare and many more
frameworks e.g. Sprint ii and CITHS
UK Server & Storage Specialized Partner 2013 • EMEA Server & Storage Specialized Partner 2013 • Global Server & Storage Specialized Partner 2013 3
If you are considering High Availability, Disaster Recovery and
Consolidation in your Datacenter, we are able to focus on specific
areas of Oracle’s Maximum Availability Architecture (MAA) and
provide proof-points to reinforce the message. We offer dedicated
working sessions on specific Oracle technologies with experts
providing in-depth understanding through hands-on experience.
SCC can provide facilities offering testing, proof of concept and
demonstration access to the latest Oracle platforms including
Oracle Engineered Systems, SPARC T4, SPARC T5 and X86
systems plus ZFS, Pillar and StorageTek storage solutions.
Our track record of designing efficient, cost effective Oracle
solutions for our customers speaks for itself. We have successfully
designed and implemented solutions covering the full Oracle
stack which has brought our customers many benefits including;
reduced support costs, savings on power and rack space, more
efficient system utilisation and simplified management.
Solution Delivery Stack
Solution Design
Supply
System Implementation
System Configuration
Application Configuration
Enterprise Support Desk
Managed Services
Solution DesignOur key goal is to ensure your organisation is successful in choosing and
deploying the most appropriate complementary technology solutions to meet their
business challenges.
With an experienced team of Oracle pre-sales consultants, technical specialists and solution architects, we are best placed to advise where Oracle technology can help support your business needs.
We have customer references covering a wide range of markets including:
• Central and Regional Government
• Retail
• Banking
• Aviation
• Telecoms
• Transportation
• Automotive
• Manufacturing
4 UK Server & Storage Specialized Partner 2013 • EMEA Server & Storage Specialized Partner 2013 • Global Server & Storage Specialized Partner 2013
SCC has a dedicated Oracle support team with over 25 years
combined experience in dealing with Sun and Oracle supply. We
are engaged in every stage of the process from quoting your
Oracle technologies through coordinating the delivery, to setting
to work.
Our team provides:
• Pre and post sales support on all Oracle technologies
• Quote and configuration support on all Oracle technologies
• Efficient order management, coordination and delivery
• Pre-configuration services including Solaris builds, system
configuration and asset tagging prior to the solution delivery
• Refurbishment and disposal services for your redundant
hardware (Worldwide Infosec, Government and MOD
approved standards)
• Support renewal management including co-terminating
contracts and proactive notifications for renewals
Supply
We understand how important it is to have the supply of your hardware and software managed in a smooth and efficient manner, thus ensuring project deadlines are met and no disruption is caused.
• Accredited in sales and pre-sales certifications against the full
Oracle stack including Applications, Middleware, Database,
Operating Systems, Virtual Machines, Servers and Storage
• Oracle Education and training services on preferential terms
5UK Server & Storage Specialized Partner 2013 • EMEA Server & Storage Specialized Partner 2013 • Global Server & Storage Specialized Partner 2013
System implementation and configuration...
Application implementation and configuration...
Services are an essential part of any IT solution. With SCC’s
Oracle Professional Services team you can maximise the full
potential of your Oracle infrastructure by using our experience,
expertise and professional guidance.
We work with you every step of the way by providing planning
and governance based on best practices, as well as process
optimisation, while keeping in mind your technology requirements
and business goals.
SCC can provide a wide range of services including:
• Hardware installation/racking
• Storage configuration and connectivity
• Solaris configuration
• Solaris 10 to 11 migration
• Solaris Cluster builds
• Solaris Virtual Machine
• Oracle Linux
• Accredited for Engineered Systems
standard installation services
SCC has a wide range of Oracle Application Professional Services
to ensure that organisations receive the optimum performance
from their Oracle systems. With a dedicated team of Oracle
experts, we are able to provide the skills and knowledge you
require to maximise your return on investment.
Our engineers provide proactive and preventive support using
advanced diagnostic tools to help you increase system availability,
reduce risk and accelerate ROI across the Oracle stack—
applications, middleware, database, servers and storage systems.
Choose from a portfolio of mission-critical services that you can tailor to your IT and business needs.
• Oracle Upgrades
• Database and Application Migrations
• Health Checks
• Performance Tuning
• Architecture Review
• Oracle 12c Readiness Programme
• Consolidation Reviews
6 UK Server & Storage Specialized Partner 2013 • EMEA Server & Storage Specialized Partner 2013 • Global Server & Storage Specialized Partner 2013
With many years experience in delivering Oracle Managed
Services, we can offer assistance to organisations of all sizes
and environments covering the full Oracle stack. Our Data Centre
facilities are fully optimised for energy efficiency, and provide
direct access to the latest Oracle solutions delivering immense
cost savings.
We tailor our services to individual customers needs, offering a
choice of either proactive or reactive support. Customers can also
choose from 24x7 services, business day support and holiday
cover, to ensure they have the service to meet their requirements.
Our services include:
Managed Services
Oracle Data Centre Solutions including
• GCloud IL3
• Oracle Platform as a service
• Datacentre Co-location
• Reactive cover through to full 24/7
Managed Services
• Fully proactive support and
maintenance
• Oracle Technology and Applications
expertise
• Support for single database instances
through to high end clustered and
grid systems
Enterprise Support Desk...
The SCC Enterprise Service Desk provides affordable
multi-vendor access to a flexible range of services which include
Oracle solutions. Our solutions are based upon industry best
practice and provide a single point of contact within a consistent,
high quality service.
The SCC Enterprise Support Desk includes:
• Oracle Auto Service Request support
• Average Call Wait Time – 20 seconds
• First time fix rate (where possible) – over 75%.
• UK and Romania based service desks.
• Facility operates on a 24 x 7 x 365 basis.
Our Oracle service desk Oracle Certifications include:
• Oracle Solaris 10 System Administration
• Oracle Solaris 10 Network Administration
• Oracle Solaris 11 System Administration
• Oracle Solaris 11 Installation and Configuration
• Oracle Linux 6 Administration
• Oracle Linux 6 Implementation
7UK Server & Storage Specialized Partner 2013 • EMEA Server & Storage Specialized Partner 2013 • Global Server & Storage Specialized Partner 2013 7
SCC Certifications
8 UK Server & Storage Specialized Partner 2013 • EMEA Server & Storage Specialized Partner 2013 • Global Server & Storage Specialized Partner 2013
Meet the team
General Contact details:T: 0845 351 1157
Business hours: Mon-Fri 9am-5.30pm
Vendor Management Sales
James GallagherOracle Vendor Manager
07976 013 632
Chris BarkerOracle Sales Desk Manager
07595 865 326
Ian WatkinsOracle Business Development Manager
07432 128 903
Tracy NugentOracle Sales Specialist
01925 853 571
Natalie StoneOracle Sales Administrator
01925 853 683
Linda WebsterOracle Renewals Specialist
01344 407 935
Pre-Sales Consulting
Chris LawrenceOracle Pre Sales Consultant
07779 799 463
Katherine RaeburnOracle Lead Technical Consultant
07595 865 616
Paul WoodOracle Services and Licensing Specialist
07720 590 817
Ben HazelwoodEnterprise Consultant
07595 865 203
Martin CheatleEnterprise Consultant
07968 601 105
