Scan to SMB Problem in Win8.1 or Server 2012 R2

Strona 1Scan to SMB problem after upgrade to Windows 8.1 or Server 2012 R2

2014-06-23 11:06:48https://eu-tier2-en.custhelp.com/app/answers/detail/a_id/184723/p/1436,1437,1466,2729/p_li/n-j3g5rfgDoouYEhoroTj3oU...

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Scan to SMB problem after upgrade to Windows 8.1 or Server2012 R2Published 03/12/2014 03:56 PM | Updated 03/26/2014 09:00 PMAnswer ID 184723 | FAQ ID 184734 | Rank A0

Scan to SMB does not work after upgrading to Windows 8.1 or 2012 R2.The following error may be displayed on the device: 016-782 Login Error

This is a known issue in the Windows 8.1 and Windows Server 2012 R2 General Availability Update Rollup.It was reported in the following article on Microsoft's website:

Article ID: 2883200 - http://support.microsoft.com/kb/2883200/en-us - Windows 8.1 and Windows Server 2012 R2 GeneralAvailability Update Rollup

Known issues:The following known issues may occur after you apply this update:When you scan and send a document from a Multifunction Print (MFP) device by using the Server Message Block (SMB) protocol toa file share on a Windows 8.1 or Windows Server 2012 R2-based computer, the scan file cannot be saved to the file share and youreceive an error message indicating that send operation failed.

Details and a fix were explained in the following article on Microsoft's website:

Article ID: 2896636 - http://support.microsoft.com/kb/2896636/en-us - You cannot use certain third-party devices to send a documentto a shared folder in Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2Install rollup update from article 2887595.

A fix was provided in the following update rollup by Microsoft:

Article ID: 2887595 - http://support.microsoft.com/kb/2887595 - Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2update rollup: November 2013

Applied fix:2896636 You cannot use certain third-party devices to send a document to a shared folder in Windows RT 8.1, Windows 8.1, orWindows Server 2012 R2.

Products

EU

Ricoh

Color Multifunction

Aficio 1224C,1232C

Aficio 2228C, 2232C, 2238C

Aficio 3224C, 3232C

Aficio 3228C*, 3235C*, 3245C*

Aficio 3228C, 3235C, 3245C

Aficio 3260C, Aficio Color 5560

Aficio Color3006, 3506, 4006, 4106, 4506

Aficio Color 6010, 6110

Aficio Color 6513

Aficio GX 3000S

Aficio GX 3000SF, 3050SFN

Categories

Troubleshooting

Authentication/Password

Scanning

Cannot Scan to Local PC

Cannot Scan to Repository

Cannot Scan to Network

Error Messages

Scan to Folder



Aficio MP C300/SR, C400/SR

Aficio MP C305SP/SPF

Aficio MP C1500sp

Aficio MP C2000, C2500, C3000

Aficio MP C2030, C2530








Aficio MP C4501/A, C5501/A

Aficio MP C4502/A, C5502/A


Aficio MP C6501SP, C7501SP

Aficio SG 3100SNw

Aficio SG 3110SFNw

Aficio SP C210SF

Aficio SP C220S, C221SF, C222SF

Aficio SP C231SF

Aficio SP C232SF

Aficio SP C240SF, C242SF

MP C401SP/SRSP

MP C2003SP/ZSP, C2503SP/ZSP

MP C3003SP/ZSP

MP C3503SP/ZSP

MP C4503SP/ASP/ZSP/AZSP


MP C6003SP/ZSP

MP C6502SP, C8002SP

SG 3120B SFNw

SP C250SF

SP C252SF

RexRotary

Color Multifunction

CC8403/D/DE

CC8606/E

CS806/d/de, CS825, CS831

CS810/E

CS813D

DSc224, DSc232

DSc328, DSc332, DSc338

DSc424, DSc432

DSc428*, DSc435*, DSc445*


DSc460, CS555

GX 3000S

GX 3000SF, 3050SFN

MP C300/SR, C400/SR



MP C305SP/SPF

MP C401SP/SRSP

MP C1500sp

MP C2000, C2500, C3000


MP C2030, C2530

MP C2050, C2550

MP C2051, C2551

MP C2800, C3300

MP C3001, C3501

MP C3002, C3502

MP C3003SP/ZSP

MP C3500, C4500

MP C3503SP/ZSP

MP C4000, C5000

MP C4501/A, C5501/A

MP C4502/A, C5502/A



MP C6000, C7500

MP C6003SP/ZSP

MP C6501SP, C7501SP

MP C6502SP, C8002SP

SG 3100SNw

SG 3110SFNw

SP C210SF

SP C220S, C221SF, C222SF

SP C231SF

SP C232SF

SP C240SF, C242SF

Nashuatec

Color Multifunction

C503/d

C606/e

CS506/d/de, CS525, CS531

CS510/e

CS513d

DSc224, DSc232


DSc424, DSc432


DSc428*, DSc435*, DSc445*

DSc460, CS555

GX 3000S

GX 3000SF, 3050SFN

MP C300/SR, C400/SR

MP C305SP/SPF

MP C401SP/SRSP

MP C1500sp

MP C2000, C2500, C3000




MP C2030, C2530

MP C2050, C2550

MP C2051, C2551

MP C2800, C3300

MP C3001, C3501

MP C3002, C3502

MP C3003SP/ZSP

MP C3500, C4500

MP C3503SP/ZSP

MP C4000, C5000

MP C4501/A, C5501/A

MP C4502/A, C5502/A



MP C6000, C7500

MP C6003SP/ZSP

MP C6501SP, C7501SP

MP C6502SP, C8002SP

SG 3100SNw

SG 3110SFNw

SP C210SF


SP C231SF

SP C232SF

SP C240SF, C242SF

Gestetner

Color Multifunction

2606/e

2703/d/de

CS206/d/de, CS225, CS231

CS210/e

CS213d

DSc224, DSc232


DSc424, DSc432

DSc428*, DSc435*, DSc445*


DSc460, CS555

GX 3000S

GX 3000SF, 3050SFN

MP C300/SR, C400/SR

MP C305SP/SPF

MP C401SP/SRSP

MP C1500sp

MP C2000, C2500, C3000


MP C2030, C2530

MP C2050, C2550

MP C2051, C2551



MP C2800, C3300

MP C3001, C3501

MP C3002, C3502

MP C3003SP/ZSP

MP C3500, C4500

MP C3503SP/ZSP

MP C4000, C5000

MP C4501/A, C5501/A

MP C4502/A, C5502/A



MP C6000, C7500

MP C6003SP/ZSP

MP C6501SP, C7501SP

MP C6502SP, C8002SP

SG 3100SNw

SG 3110SFNw

SP C210SF


SP C231SF

SP C232SF

SP C240SF, C242SF

Documents

Scan to SMB Problem in Win8.1 or Server 2012 R2