SBI Networks in IT

7/29/2019 SBI Networks in IT

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NITProject

BY :Kanika Kinjal LovikaMohit Malik Rajat Vij

Ritika


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STATE BANK OFINDIA

Oldest and largest bank in India, with more than $250billion (USD) in assets.

SBI has 14 Local Head Offices and 57 Zonal Offices thatare located at important cities throughout the country.

Market share among Indian commercial banks of about 20% in deposits and loans.

Main data centre for core banking system is

located at Belapur.


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Branch user/Admins

Network Administrators

SystemAdministrators

WAN,Internet

ApplicationDevelopers

Desktops,

BranchServers

Alternative

Channels

Core-BankingApplication

OS, Database

Internet-

Banking

ATM

Branches Data Centre

Core Banking SystemsComponents


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Features of Networkof SBI

It has a Large Network as backbone forconnectivity across the country.

Infrastructure Leased lines, Dial-up,CDMA & VSATs.

It has taken services from Multiple ServiceProviders.

It is using Multiple Technologies to supportthe networking.


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Main TechnologiesUsed

Very Small Apertureterminals

Virtual Private Networks

Cloud Computing

Leased Lines


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Main TechnologiesUsed

Very Small Apertureterminals

Small, software-driven earth stations. Used for the reliable transmission of data, video, or voice viasatellite.

It deploys a network of 2880 VSATs to connect its off-site ATMs . Using 360E VSATs for other interactive data applications. BSNL VSAT provides single platform for all communicationneeds.

Virtual Private Networks

It extends a private network and the resources contained inthe network across public networks .

All branches are linked over a world class IP-VPN. It allows a wide array of customer-centric solutions such asremote account access and Internet banking.

Cloud Computing

Technology that uses the internet and central remote serversto maintain data and applications. SBI has tied up with TCS to provide banking services torural India . One single server is running the database of 52 banks.

Leased Lines

A leased line connects two locations for private voice and/ordata telecommunication service. A reserved circuit between two points. Provided by BSNL. Used for internal communication in branches. Connects various branches all over India.


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Insights

SBI can tie- up with other IT companies toprovide banking services to Rural India.

Partnering with other telecommunication companieswill help in providing flexibility of providing circuits toall the branches.

Lack of awareness of new technologies amongthe employees.


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Security

Cyber Attacks Data Loss

Prevention

Identity &Access

Management

Phishing DOS

Security


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Touch Points Threats Prevention

Banking Applications: ThreatModelling

Phishing Being PCI & Verisigncomplainant

Insider Threats: ATM Devices Attack by a user of thesystem,Physical damage

Randomly select operator torefill and maintain

Middleware: The Heartbeatof an Organisation

Data Leakage High Encryption / Decryption

Cyber Warfare: TargetedMalware

Viruses & Trojans Install good anti virus softwareand update it regularly

New Attack Vectors: MobileBanking

Malicious apps capturingkey strokes,

Friends using your phone

Install official apps only,Lock your phone screen always

Privileged Access: USBDevices

Data theft Restrict memory devices andgive role based access

Security Technology:Smartcards

Cloning of debit & creditcards

Use high technology MICR

Touch Points : Threats : Prevention


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Various techniquesand tools have beenused to networking

Describes themethods adopted tocollect data and analysedata

Questionnaire used.

Set of open ended

Contains questions onissues faced and profile of the respondent.

DATA INFORMATION


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SURVEY

Respondent 1 : Naresh PruthiDeputy ManagerSBI Medical Branch Rohtak

Respondent 2 : Krishan.K.RastogiBranch ManagerRBO, Kurnool Varanasi

Survey


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CORE BANKING SOLUTIONS


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Emails,Fax,Intranet,IP phoneCommunicationtechnologies

2-3 hours Mainly during month end

Network traffic

Through emails Mobile banking

Consumerfeedback

Survey Results


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Survey results contd ..

Not yetCloud

computing

AMS Local head office and zonal

Serviceproviders

Technically qualified staff Bandwidth increase

Othersuggestions


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INSIGHTS There is still no technology in rural areas. They

communicate through leased lines. Lack of technically efficient staff still exists. Centralized data maintenance is difficult due

to large number of branches.Cloud computing if introduced largely cansolve the problem.

Insights


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Cost Pressure

Backup andDisaster Plan

EnergyManagement

Measurement ofIT Performance

Management ofIT resources

MANAGERIAL IMPLICATIONS


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INSIGHTS

Bolster the IT Support .

Customer Retention .

Product Differentiation .

Insights


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Challenges

Security VendorManagement

InfrastructureDe- risking

AssuredAvailability


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Assistance toCustomer

MaintainLeading Position

Increaseddependency

Updated

Technology

Challenges Cont.


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Implementation

CustomerService

Delivery

SolutionDesign

Planning

Systemsintegration

andOptimization

CustomerNeeds

TechnologyEvaluation


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Insights

Employees shouldbe Open to

changes

Proper training for

employees

Customeracceptance is also

important

Operational

efficiency &employeeproductivity

Regular securitychecks


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DifferentBanking

Services Availedby Customers

CustomersSatisfaction with

Quality of Services

Different ITEnabled

Services Usedby Customers

Informationabout Availing

Loan byCustomers

Different Sources of Information about anyNew Service/SchemeIntroduced by Bank

Lockers - PNB Loan - ICICI Mail transfer - SBI Issuance of demanddraft - Canara Bank Term deposit - PNB

SBI - 20% PNB - 10% Canara - none ICICI 60% Standard Chartered 70%

SBI 1

PNB

20% Canara Bank 20% ICICI 50% Standard Chartered 10%

Employee behavior:Standard Chartered Accessibility: SBI Ambience: SC Infrastructure: SC Working hours: SC

Comparison with other banks


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No respondent in any bank wasusing online tax accounting andforeign exchange system.

Reasons:

Security No facility No awareness No need

Solution: Create more awareness More efforts in increasingsecurity features

Different IT Enabled ServicesUsed by Customers


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Availability of credit

Relatives

advice andrecommenda

tions

Convenient

location

Varietyof bankservices

Qualityof

services

Availability of ATM

Adequate

bankinghours

Returnon

Investment

Friendlinessof personnel

Understanding

financialneeds

Specialservices for

women

Bankreputation

Attributes that play a crucial rolein the process of bank selection


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SBI: Infrastructure should be improved.

Ambience should be improved. Employee behavior should be improved. Work should be completed easily.

Insights

Training on stressmanagement and

public dealingshould be impartedto the employees of nationalized banks.

Nationalized banksneed to improve

their infrastructureand ambience to

compete with

private and foreignbanks in India.

Branches of privateand foreign banks

should be increasedfor easy

accessibility


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Documents

SBI Networks in IT