sbbs

8/3/2019 sbbs

1/9

SBBSI n fo te c h

SBBS INFOTECH

SBBS INFOTECH Pvt. Ltd.200b/1 Picnic Garden Road,Kolkata- 700 039 W.B. India.India : +91 -33 2410 0122

We serve 24/7

We Serve 24/7

SBBS INFOTECH PrivateLimited was formed in 2007 witha small group of hard workingpeople who aspired to besuccessful. In the next 3 yearsthey SBBS INFOTECH hasgrown into one of the giants inthe BPO industry in Kolkata,India.

What we believe is that nothingis really impossible. With theright intent and determinationany goal can be achieved. Hopeis not the word taught SBBSINFOTECH.

The employees at SBBSINFOTECH are highly trainedand are the most efficient in theindustry, which makes itpossible for any goals to be

achieved without compromisingon the quality.

8/3/2019 sbbs

2/9

BPO Solutions foryour business needs

Service at your needs

OUR MISSION

Our mission is to improve the corporate world byhelping clients with world class BPO and Call Centreservices to:

Establish themselves online

Assess their needs

Determine their objectives and

Assist them accomplish their goals.

OUR VISSION

We envision a world wherein communication

forms the core of all business processes.

Technology allows the global community to

freely publish and decimate virtually unlimited

information.

PROCESSES NOW AND THEN

Mr. Sandip Bhadra and Mr. Brijesh Singh, theco founders of the organization are one of theoldest people in the industry and have theknowledge of the functioning of anyorganization at each and every level. This hashelped them in catapulting the company to thezenith and they are still growing rapidly.

SBBS INFOTECH is an International CallCenter located in India, offering customizedand cost-effective telemarketing customersupport services to meet the unique foundrequirements of the marketing World. Whetheryou are looking for telemarketing companiesto implement an aggressive sales campaignor a strategic marketing initiative to improvecustomer growth through cross selling-SBBSINFOTECH has the expertise to implement an

integrated customer contact solution. Ourservices include but not limited to Outboundand Inbound Telemarketing, Back officesupport, tech support, Web and SoftwareDevelopment.

THE MISSION OF SBBS

INFOTECH.

Bring about a change inthe attitude of thecustomers towards thetele-callers by being morecustomer-friendly.

Make sure that our clientsdo not have to look anyfurther by providing themthe highest level ofcompetence anddeliverance.

Retain the employees byproviding them with thebest work place and thehealthiest environment fortheir job satisfaction.

120 agent stationswith TFT Monitorswith Pentium Core 2Duo Processors.

CISCO, DLINK andMAIPU routers andswitches.CAT 6 structuredcabling.IBM servers.

TECHNO POINT

We believe that the quality of service in a call centre,

revolves not only on the quality of expert manpowerbut also on the technical infrastructure and, in orderto prove this, we have installed only the bestequipment available.

ADVANTAGE OF SBBS

INFOTECHWe at SBBS INFOTECH leave avery little to chance and in order toensure the very best for both, ourclient and our support staffmembers, we are constantlystriving to make improvements in

our work and workingenvironments.

2 multi-media enhancedtraining rooms with aseating capacity of 20each.

A 20- seat conferenceroom with a built in audioand visual set up.

Power redundancybacked up with a 125KVA soundproofGenerator and 70 KVAUPS with 24/7 back up incase of power failures.

24/7 employees transportfacility.

Roof top Cafeteria tocater to the dietary needsof the employees bearing

in mind that wholesome,appetizing and hygienicfood will get the best outof the employees.

.

WE DEL IVER RESULTS.

SOLUTIONSWeb Development and webapplication needs much morethan a few expert programmers.For effective and efficient work, itis necessary to share a commonapplication database acrossdesks and offices globally.

Whether it is ERP, E-Commerceprojects or customized product

development, it still requires acomplex mix of technicalexpertise.

8/3/2019 sbbs

3/9

On-going Projects: Telecom -B2B, B2C, Mobiles. Websites Lead Generations, Surveys,

and Financial Sector including

PDL, DS, LM, and Refinanceetc. Nutritional Health Supplements

Earlier Projects: VOIP /Dish/Broadband. Website Development for our

global clients Broadband Services

Mortgage lead generation. Energy Gas

Our capabilitystatement

Outbound Call Centers are involved withprocesses that sell either a particularproduct or a number of products. They areusually dependent on their teams oftelemarketers to get the product messageacross to the prospective customer, in orderto get him/her interested enough topurchase on the spot. Technology alsoplays an important role here because agood tech, Support team complements theoperation in Maximizing Productivity &efficiency

TELE MARKETING

Our team of telemarketers has led us fromobscurity -4 years ago -to our current statuswhere we now serve clients in the USA, UK,

Australia and Canada. Selling a wide arrayof products like: Dish TV, Satellite Systems,Broadband Internet Services, LoanProcesses, Mortgage, Telecom Equipmentand Systems, Gas + Telecom Energy WebConsultancy and Application Development.

LEAD GENERATION

This is what we at SBBS INFOTECH are allabout. Today people are apt to say that with thetelephone, anything is possible. SBBSINFOTECH agrees. Of-course, the telephone isintegral to the growth of any organization but sois professionalism. Coupled together they makea team and this is what SBBS INFOTECH offersits clients. The latest in telephony technologyand the best people in the industry.

Drishti Predictive Dialler (E1 & NMS Platforms) &

Cisco IP Phones. Planatronics and Smith Corona Headsets.

5 Mbps dedicated bandwidth from 3 major ISPs(fully redundant).

Security: Integrated Internet & Intranet SecurityAppliances.

GLOBAL EXCELLENCE

SBBS INFOTECH established in 2007,has been functionally one of the best inthe industry. Servicing outsourcingorganizations in the USA, UK, Australiaand Canada. These are Clients who weare sure will bear testimony, to the hardwork and dedication we have put into

our efforts in order to help our clientsachieve targets once thoughtimpossible. Our Aim is yoursatisfaction. This says it all about ourservice because in accomplishing ourtargets, we have left no stoneunturned. Hiring only the best people inthe industry, and operating through thebest technology available.

OutboundInbound

Back Office

Processes Now and Then

8/3/2019 sbbs

4/9

GLOBAL EXCELLENCE

SBBS INFOTECH established in 2007,has been functionally one of the best inthe industry. Servicing outsourcingorganizations in the USA, UK, Australiaand Canada. These are Clients who weare sure will bear testimony, to the hard

work and dedication we have put intoour efforts in order to help our clientsachieve targets once thoughtimpossible. Our Aim is yoursatisfaction. This says it all about ourservice because in accomplishing ourtargets, we have left no stoneunturned. Hiring only the best people inthe industry, and operating through thebest technology available.

OutboundInbound

Back Office

APPLICATION SETTING


We have no time to..-Very aptly sums up the world we live in today. Everyone so rushed justtrying to keep abreast of everyone else. The result is that more often than not, you find yourself atodds and ends not being able to decide what you should do and when you should do it.This is where SBBS INFOTECH steps in. W ith our team of highly professional people we have setstandards to perfection, managing, analyzing and fixing just those appointments that areabsolutely necessary, leaving you free and relaxed enough to concentrate on the more importantthings.

MARKET RESEARCH

Market research is a specialized and very tiring j ob. It requires covering every aspect of yoursurroundings and its relationship with your business.SBBS INFOTECH has been involved with market research almost from the day of its i nception.Researching environmental details, peoples needs, markets, prices, growth prospects,transportation and combining them with the costs, political setbacks and pitfalls -if there are any -analyzing the details and advising and suggesting the best options open to our client.

SURVEYS

Surveys like market research is also a specialized field of work and needs experts to conduct.Having serviced clients in the USA, UK, Australia and Canada successfully in this particular fieldhas given us a certain expertise and confidence to ensure the client that we are definitely t heleaders. Whether it is via the Internet, telephone, aerial or surface. We conduct and analyze thesurveys and finally hand you a ready to use package.

SUBSCRIPTION AND REBEWAL SALES

A procedure that insists one follow up on clients you have dealt with in the past. Clients who mayhave bought a product or subscribed to a site, magazine or newsletter published by you. Moreoften than not people tend to forget that this is a very important part of business development.Leading to loss of not only a client but more importantly, loss of future revenue-as in income.SBBS INFOTECH has offered this particular service to all our clients. And, theres not a single onewith regrets.

SEINAR BOOKINGS:Most clients are too busy with meetings and the usual humdrum of running a tight ship, to pay

too much attention to customers who might have business potential. Let SBBS INFOTECH be thejudge and decide for you. We will book you only after carefully analyzing all the options and in-depth discussions with you.

SOFT SALESWhen all else fails a client trying to offload a new product, he/she is very often happy to move onto something easier. SBBS INFOTECH on the other hand has mastered the art of soft sales andhas proven time and again. It sometimes pays to be unconventional.

8/3/2019 sbbs

5/9


Inbound Call Centers offer the customer a variety of services. That not only helps t he clientgenerate more business but also helps take an otherwise tedious load off his shoulders. This then,leaves him with enough time, to turn his attention to other, more important aspects of hisorganization that he would normally not have the tim e for.

TELE SALES

This is a time consuming but very necessary process. Yet, it is not something everybody is cut outfor, nor can it be relegated or palmed off on to just anybody. SBBS INFOTECH needs no mentionin this regard, because, SBBS INFOTECH employs only the best in the industry. Our callers arenot only qualified but what is more important is that they are knowledgeable and polite.

TECHNICAL SUPPORT

Technical Support or back up is a necessity today. Everything isabout computers or electronics and the advancement in the technology in both fields is non-stop.Reason enough why people need to be updated about products they have bought, almost on anhourly basis. So when one calls in to the Help Desk he/ she would expect the person at the otherend to be an expert. This is not true in some instances and tends to leave the client feelinginsecure.

ORDER TAKING

Most people are not averse to hanging up on telesales or simply not taking their calls. Yet, we are

all in the market for something or the other. This paves the way for the order taking process.Wherein, all the customer has to do is pick up the phone and call one of the numerous toll-freenumbers and place the order. Our observation is that even this, does not satisfy the customerbecause most often he/she cant seem to communicate with the person at the other end. Theoption is to choose the right organization to help you with these tasks and SBBS I NFOTECHneeds no introduction.

CUSTOMER CARE /SERVICE

Once again we are dependent on communication. Skills, without which, the purpose of thisprocess is defeated. One usually calls up for information or because of some complaint and if theperson you are connected to is not proficient in the arts of communication, you tend to feelneglected and frustrated. Your choice as to the organization you sign up with for this facility is ofutmost importance. SBBS INFOTECH has been servicing clients in the USA, UK, Australia,Canada and India for the last two years and their testimony will bear apt witness to the diligence,dedication and competence of our team of very experienced agents, who leave nothing to chanceand make sure you end your call, f ully satisfied.

CUSTOMER LOYALITY

After sales service is today considered negligible. Most people are content to sit back after a goodsales campaign to enjoy the rewards of the hard work put in to achieve the sale. Whereas atSBBS INFOTECH, we are more intent on forming long-term relationships with our clients, Thisthen, is one of the services we also offer to our clients. We c0nstantly monitor your customers,keeping them aware and updated about all the changes and innovations you have affectedthereby helping them to remember you and the services you offer.

HELP DESK

Help Desks (Toll -Free): Help desksare set up for client benefits by mostorganizations. Clients usually call upfor confirmation of certaininformation, to ask questionsregards a product, any matter theymay have doubts about or maybe

just to talk to someone. It hardlymatters why a client calls, what isimportant is that when he/she calls,they should be able to communicatetheir thoughts and ideas and receiveclear, concise and polite answers towhatever their queries may be.

8/3/2019 sbbs

6/9

Web DevelopmentIt is the process of programming and system integration used by professional web developers tocreate a functional, user friendly and interactively dynamic web site. The task of a web designer isto produce the visually appealing part of a web site and a web developer will program a site withinteractive features.

Our team of expert web professionals at SBBS I NFOTECH takes a systematic, customer-focusedapproach to meet the customized requirements of each client. We offer small and medium-sizedbusinesses convenient, high-quality yet affordable solutions for various stages of webdevelopment. We specialize in developing simple, static web addresses and complex e-commerce

websites, where products can be bought online, incorporating order tracking systems, securepayment areas or online customer support functions, etc.

Our array of web development services include:

Graphic DesignWebsite DesignE-commerce website designMortgage web site developmentReal Estate web site developmentOnline Store developmentCorporate web site developmentApplication DevelopmentContent Development and ManagementSearch Engine Optimization

DATA ENTRY

Until a few years ago everything one did was jotted down on paper. This led to the creation of

literally thousands of files in which all sorts of data, confidential and otherwise was stored. W iththe advancement of technology today and our rush for time, one just cannot go through all thesefiles. Rather than lose important data because of this, especially from files relating to the legal andmedical profession, most people are converting this paper work into softcopies but it still involvesthe wastage of precious time. So, they outsource to companies who specialize in this type of work.

SEO MANAGEMENT

Before creating, or having a web site created, it is very necessary for clients to specify exactlywhat their needs are. In order to really know what one wants he/she would, have t o literally studyhundreds of sites to be sure he/ she has got it right .It is strenuous, time consuming work that cantbe undertaken unless you have unlimited time on your hands. The best option would be to getsomeone who specializes in this j ob.We help our clients by researching sites on various processes like, Graphic Designing, E-commerce, Application Development, Web Design and Development. Putting together highlyappreciated Web Research packages with recommendations on how best to use them.

DATA CAPTURE:

SBBS INFOTECH with its advanced technological infrastructure and highly skilled team of backoffice support staff not only collect data, but study it, analyzing and assessing every bit ofinformation gathered, handing it over only when we are satisfied it meets with our clientsspecifications.

Since SBBS INFOTECH is a handling outsourced work forInbound, Outbound, WebApplication, it was natural for and more people to come up various back office job offers,

we did undertake and verysuccessfully too. As a result oSBBS INFOTECH has develoteam of skilled people, to lookthis unit, which has performedexcellently, for our clients in UUK, Canada and Australia. WSBBS INFOTECH have handtheir jobs with such meticuloudetail that we have turned evmost pessimistic of our clientsSBBS INFOTECH fans.

8/3/2019 sbbs

7/9

At SBBS INFOTECH, our goal is not simply to deliver web-based business integration solutions,but to create a recipe f or success for our clients by im plementing a development process that isunderstandable and repeatable. Enriched with years of corporate experience intelecommunication and information technology, SBBS INFOTECH has established a methodologyfor rapid design, development, and delivery that is second to none. Our approach is born of vastexperience with many of the world's leading corporations, and continues to evolve to reflect newdevelopments in the business and technology marketplace.

Our comprehensive Project Management Methodology ensures extensive and formaldocumentation through all stages, including user sign-off of appropriate documents. It comprisesof two separate parts,

BPO and Call Center Services ProcessSoftware or Web Development Life Cycle

Agreement with Client:

This phase involves the introductory session of the client with our sales personnel who eventuallyset the outline of the project. Here the initial goals and objectives of the project from "userperspective" are set in backdrop of budgetary allocation and time limitation.

Team Training from Client:

It provides the client with the opportunity to narrate the detailed requirements, undertake analysis,define the architecture, and plan for construction of the project to the dedicated team members.Re-training by Internal trainer

At this stage, our highly skilled Internal Trainers groom our competent Tele ServiceRepresentatives (TSR) according to the unique needs of each project undertaken.Mock-calls by respective Team ManagersTo ensure best results, our Team Managers make Mock-calls before the final take-off of theproject.

Sales Pitch Verification

Sales pitch of all TSRs is barged by a compliance team member to give feedbacks to therepresentatives for improvement.Quality AssuranceThe quality and compliance team hears voice file of all sales to eliminate the ones that do notmeet the strict parameters set by the client.ReportingSubsequent reporting of all quality clear sales from the MIS team either by excel sheets or by webentry, as desired by client.Follow-upFollow -up with customers for knowing his experience with the sold product, and to grab another

prospective sale.

WHY WE ARE UNIQUE

8/3/2019 sbbs

8/9

"Talented, energetic people with the passion to outperform and make an im pact in your business"

This is the inspiration and key to our success. We pride ourselves on the quality of the teams thatwork here. Delivering a high quality customer experience across all channels -voiced & non-voiced-is of utmost importance to us. We do this by focusing our attention on the most important asset ofour organization -people.

SBBS INFOTECH is a people-centric organization that regards employees not only as an integralpart the whole process but as one of our major business resources too. We carefully recruit adiverse, well-educated and highly skilled workforce that leads to a unique working environment of -cultural diversity -a necessity in our approach to help us, accomplish our global projects. Wepossess some of the best talents in the industry and adopt a holistic approach to peoplemanagement that covers the entire employee lifecycle. The focus is on attracting the right talent,aligning, developing and caring for employees through people-centric initiatives.

This then, is the force that powers SBBS INFOTECH onwards.

With managers being B-School Grads and listed among the most experienced in the industry. Thefocus of our management lies in mobilizing every ounce of intelligence in the organization andpulling together the intellectual resources of all employees, in the service delivery of the company.

WHY US

Outsourcing to SBBS INFOTECH facilitates you with :

Technical and functional edge -without capital investment Enhanced performance A better-managed e-business infrastructure Maximized uptime

More effective operating environmentat the backend Increased customer satisfaction Data Security & Reliability

Thinkin Ahead

Registered Offic

SBBS INFOTECH PLtd.200b/1 Picnic GarRoad, Kolkata- 70

W.B. India.India : +91 -33 0122

8/3/2019 sbbs

9/9

Documents

sbbs