SB-KDDA-2012-2 Mobile Print Settings and Troubleshooting

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Service Bulletin SB-KDDA-2012-2 September 20, 2012

2012 KYOCERA DOCUMENT SOLUTIONS INC.

KYOCERA Mobile Print

Device Setup & Troubleshooting Guide Introduction KYOCERA Mobile Print is a printing and scanning application for iOS and Android mobile devices. The app is designed to be used with compatible KYOCERA printers and MFPs in small- and medium- sized business environments. This document explains all of the required device settings that must be enabled in order to use all of the mobile print apps different features.

Contents

Introduction Getting Started Recommended Settings

Printer/MFP side Mobile Device side

Troubleshooting System Requirements

Getting Started In order to use the mobile app to print or scan documents, the following prerequisites must be met:

Smartphone or tablet is connected to the local network

KYOCERA printer or MFP is connected to the same local network as the mobile device

KYOCERA printer or MFP must be discoverable.

Some settings in the mobile app are enabled by default, so that users can quickly get started without having to perform extensive configurations. By default, the WS-Discovery setting is ON and is used as the default discovery method to search for KYOCERA devices. By default, SNMPv1/v2 is ON and the Read Community and Write Community are set to public so that the user can use SNMP discovery to search for KYOCERA devices.

Basic instructions:

1. Download the free KYOCERA Mobile Print app from App Store (for iOS) or Google Play (for Android). 2. Open the app 3. Press Select a device > Find devices to find a device on your network, and then select it to set it as

your current device. 4. Save the device to your favorites, or add a device to your Favorites list by IP address. 5. Before you begin printing or scanning documents, check the Recommended Settings below to ensure

that your printer/MFP and mobile device settings are properly configured. 6. You can now start printing and scanning your documents1, photos2, and web pages3 from your mobile

device!

1 Users can only print documents that are saved on their mobile device. 2 The app opens the native photo gallery on the mobile device so that users can print any of their saved photos. The app also allows users to take new photos with the devices built-in camera. 3 Web pages can be opened and printed from the built-in web browser in the app.

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Recommended Settings

Printer/MFP side:

To Discover Devices

WS-Discovery (default) WSD Scan, WSD Print, Enhanced WSD must be unblocked on the devices.

Bonjour Discovery Bonjour should be enabled on the device side.

SNMP Discovery SNMPv1/v2 should be enabled on the device side. Read Community and Write Community should be set to public.

WS-Discovery settings

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Bonjour discovery settings

SNMP discovery settings (Note: SNMP must also be unblocked. See diagram of Network Security settings on pg. 2.)

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To Print

Job accounting and User login cannot be set at the same time.

HTTP and WSD Print must be unblocked.*

Raw should be unblocked.*

To Print via IPP protocol o IPP and IPP over SSL should be On and unblocked.* o IPP port number must be 631. o IPP over SSL port number must be 443.

(*Note: To unblock these features, go to the Network Security settings. See diagram on pg. 2.)

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To Scan

Authentication should be turned off (iOS only).

HTTP and WSD Scan must be unblocked.

Restricting Access to Mobile Printing Network/Local Authentication is used to restrict users from printing and/or scanning. Make sure authentication is set to ON in the Advanced tab on the device home page of your printer or MFP. Network/Local authentication will restrict users from printing from an iOS device.

For printing, restriction is handled by User Login and Authentication in the app (iOS and Android)

For scanning, restriction is handled by User Login and Authentication in the app (Android only).4

iOS Android

MFP setting Print Scan Print Scan

Off Yes Yes Yes Yes

Local Authentication Yes No Yes Yes

Network Authentication No No No Yes

Authentication Support for Print and Scan

Mobile device side:

4 In the next iOS app update, Network Authentication can be used to restrict scanning as well.

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iOS Settings:

Open Settings Locate KYOCERA Print Current selection

Printing Protocol options include Raw (Port 9100), IPP (Port 631), and IPPS (SSL Port 443). Default: Raw (port 9100).

Discovery Timeout selection is between 5 and 60 seconds. Default: 10 seconds.

To Discover Devices Go to Current Device in the mobile app.

The default discovery method is WS-Discovery.

To change the default discovery method, select Other.

Go to Settings on your iOS device.

Set the discovery timeout period (For advanced users only).

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To Print Go to Settings on your iOS device.

Select a printing protocol.

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Android Advanced Settings:

Discovery protocol options include WS-Discovery, Bonjour, and SNMP Discovery. Default: WS-Discovery.

Discovery timeout selection is between 5 and 60 seconds. Default: 10 seconds.

Printing protocol options include Raw (port 9100), IPP (Port 631), and IPPS (SSL Port 443). Default: Raw (port 9100).

File location refers to the location on the mobile device where Documents retrieves the file list and where scans are saved.

To Discover Devices Go to the Advanced Settings on your Android device.

Set your discovery method.

Set the discovery timeout period. (For advanced users only)

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To Print

Select a printing protocol. Default is Raw (port 9100).

Troubleshooting (iOS)

Error Message Solutions

Cannot connect to device.

Add the device manually by IP address.

Check if the MFP is online and on the same local network as the one your mobile device is connected to.

Select a different discovery protocol.

The IP address is invalid Check if the IP address is in valid IPv4 format.

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Cannot find network. Check your connection settings.

Check if the mobile device is connected to the Wi-Fi network. Check under Settings (check Android name).

Device is not available Check if the device is online and on the same local network as the mobile device.

Device not found.

Check if the mobile device is connected to Wi-Fi.

Check if the MFP is online and on the same local network as the mobile device.

Check if Bonjour, WS Discovery and SNMP are enabled on the MFP.

Preview not available. The app does not support previews for PDF or XPS documents.

Unable to print the file

Check if the MFP is online and on the same local network.

Check if the selected printing protocol in the mobile app is enabled on the device.

Unable to connect to the scanner.

Check if the mobile device is connected to Wi-Fi, and the MFP is on the same local network as the app. The MFP must be on and in Ready state.

WS-Scan service should be enabled on the MFP.

Check if the authentication settings match between the device and the mobile app settings.

Cannot connect to the server

HTTP connection cannot be established with the device.

Check Wi-Fi settings on the device, and network settings (firewall).

Check if HTTP is enabled on the scanner.

Check if the WSD Scan and HTTP network security protocols are unblocked.

Troubleshooting (Android)

Error Message Solutions

Unable to connect to the device. Add the device manually by IP address.

Check if the MFP is online and on the same local network as the one your mobile device is connected to.

Select a different discovery protocol.

Device not found. Check if the mobile device is connected to Wi-Fi.

Check if the MFP is online and on the same local network as the mobile device.

Check if Bonjour, WS Discovery and SNMP are enabled on the MFP.

Wi-Fi required. Enable? Check if Wi-Fi connection is enabled.

Turn on Wi-Fi if not enabled.

Preview not available. The app does not support previews for PDF or XPS documents.

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Unable to print the file. Check if the MFP is online and on the same local network.

Check if the selected printing protocol in the mobile app is enabled on the device.

Unable to save in this location. Check if the file location is writable.

Change the file location to a writable directory.

Connection failed. Check if the mobile device is connected to Wi-Fi, and the MFP is on the same local network as the app. The MFP must be on and in Ready state.

WS-Scan service should be enabled on the MFP.

Check if the authentication settings match between the device and the mobile app settings.

Scanner is being used. The device is busy with other requests. Resend the job to the device.

Paper jam occurred. Check the device and remove the paper jam.

Device is in power saving mode. Wake up the device by pressing Start.

Internal error occurred in device. Check the device for errors and reboot if necessary.

Account ID is incorrect. Check if the account ID is available in the device.

Use a valid account ID.

Login user name or password is wrong. Check if the user login name and password match on the device side.

Use a valid user name and password.

Scanning was interrupted. The device was interrupted by another request. Resend the job to the device.

Invalid configuration. Check if the scan settings are supported on the device.

Change scan settings if necessary to proceed.

Session has timed out. The connection has timed out. Reconnect the device and resend the job request.

User login setting is invalid. Check if the user login authentication type is correct.

Communication error occurred. Check Wi-Fi settings on the device.

Check network settings (firewall).

Check if HTTP is enabled on the scanner.

Check if the WSD Scan and HTTP network security protocols are unblocked.

System Requirements

iOS

Apple iPad, iPad 2, iPhone 3GS, iPhone 4, iPhone 4S, and iPod Touch 3rd generation or later running iOS version 4.2 or later.

Android

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Android-based devices running Android version 2.2 or later for phones and version 3.0 or later for tablets.

Printer/MFP

KYOCERA printing devices and MFPs that support PDF Direct Print 1.4 and later. Generally, all WiseCore 3-based devices.