Savant Technology Group www.savant-us.com2682 Bishop Drive, Ste 210 info@savant-us.comSan Ramon, CA 94583 (925) 461-4510

Healthcare DLN Overview

Healthcare Distance

Learning Network (DLN)Offered by

The Evangelical Lutheran

Good Samaritan Societyand

Savant Technology Group

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Background

Healthcare DLN is a collaboration between The Evangelical Lutheran Good Samaritan Society (GSS) and Savant Technology Group

GSS delivers interactive education and training programs, via the satellite-based Healthcare Distance Learning Network

Savant provides customer support and the Communication And Distance Education (CADE) components

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Healthcare DLN Objective

One of GSS’s key objectives - to provide education and training to their widely dispersed workforce via the Healthcare DLN, resulting in: Higher quality of care for residents Higher levels of satisfaction among staff

and residents Increased retention of competent staff

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Healthcare DLN Objective

The Healthcare DLN is available on a subscription basis to other organizations for a monthly fee

A key objective of the GSS / Savant collaboration is to assist other long-term care providers in addressing their challenges in a cost-effective manner

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Challenges Addressed

Long term care industry changes quickly and is highly regulated Need for timely, consistent, high quality

education and training Limited number of qualified instructors High turnover rates require constant

training of new staff

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Challenges Addressed

Cost considerations High cost to develop and deliver

education and training Travel time and costs for employees and

instructors Scheduling time off work for training Recruiting and retention costs

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Interactive Distance Learning is best used when...

Audience is geographically dispersedAudience is largeTime to reach entire audience is

shortTraining is delivered regularlyMessage is critical or needs

consistent deliverySubject matter experts are limited

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How Does the Healthcare DLN Work?

Broadcasts originate at GSS National Campus studio in Sioux Falls, SD

Digitized signal is sent to Cheyenne, WYSignal is uplinked 23,000 miles to satelliteCenters have satellite dish and receiver to

downlink programsParticipants at the centers view the

program on a television

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How Does the Healthcare DLN Work?

Using a computer with Internet connection, participants interact with the instructor during live broadcasts using... wireless remote controls for responses wireless mic for spoken communication PC keyboard and mouse for Chat

communication

Programs can be recorded for later use by individuals who are not able to view the live broadcast

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Satellite Delivery Infrastructure

N

S

EW

Television

Satellite dish

Database

Uplink

Satellite

Satellite dish Satellite dish

Video

Television Television

RemoteSite 1

RemoteSite 2

RemoteSite n

Studio

Comm Link to Satelite

Corporate IPNetwork

FirewallInternet

GSS Studio

Remote Class-rooms

Satellite

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Interaction is Key

Interactive nature of the DLN facilitates learning: Interactivity requires attention and

response Presenter controls the "pace" of the

delivery and can call on participants at any time

Participants can request clarification or further discussion on a given topic

Shared experience and knowledge significantly enhances the presentation

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Live vs. Rerun -- The Reality in Long-Term Care

Ideal is - live and interactive all the time

Reality is - centers are short-staffed schedules are tight and shifts are varied resident care comes first

Interactivity does not have to happen for effectiveness - it just needs to be available

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DLN Learning Categories

Workplace Knowledge and Skills (many courses provide continuing education credit)

Faith-based Leadership and Management Development

Personal GrowthAcademic Advancement

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24 x 7 Public Channel

Continuing education credit courses for nursing, social work, dietary, activities

CNA in-servicesNational broadcasts by CMS, HFA, CDCGED program“Growing Our Own” program with USDEnglish as a Second Language (ESL)Stress Management, Personal Budgeting

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DLN Content Examples

Nursing Wound Care Pain Management Fall Assessment and Risk Management Medication Administration

Social Work Prohibition of Abuse and Neglect Death and Dying Alzheimer’s, other Dementia Challenges

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DLN Content Examples

Activities Successful Craft Ideas Reminiscence and Life Stories Exercise Groups in Long-Term Care

Dietary What are the Surveyors Citing? Nutrition Assessment of the Resident Food Safety and Sanitation

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DLN Content Examples

Other HIPAA Training Skilled Medicare Nursing Documentation Long-term Care Litigation

CNA In-services Infection Control Foot Care for the Elderly Range of Motion

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DLN Content Examples

CMS (Centers for Medicaid & Medicare Svcs) Pain Management Diabetes Pressure Ulcers Incontinence

GED (General Education Diploma) Math Reading Writing Social Studies Science

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DLN Content Examples

Academic - Nursing Pre-Requisite Courses* Anatomy / Physiology Microbiology English Composition College Algebra (and more)

*Eligible staff members may register through the University of South Dakota for these courses, and then transfer credits to another institution.

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DLN Presenters

GSS Consultants - Individuals / Teams / Panels

Visiting physicians and other experts sponsored by educational grants

University instructorsNational broadcast presenters /

panels

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Balanced Solution

Courses are broadcast live the first timeCourses are rerun regularlyCenters can request program rerunsCenters record programs on satellite

receivers Receivers store up to 100 hours

of programming Provides on-demand library of programs

Broadcast schedule samples - weekly and monthly

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Healthcare DLN

Communication And Distance Education

(CADE) Overview

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CADE Components

Studio Control System Instructor or presenter's console

Learning Management Web (LWM) Web-based learning management system

Virtual Classroom Software Remote site control program

Hardware CADE Remote Control Units CADE Serial Receiver

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CADE LWM

Function Manage and track information on

students and courses through a standard web browser

Key Features Tracks and reports employee learning

activity from registration to completion Tracks and reports course information Planning for employee learning paths Role-based security

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CADE Virtual Classroom

Function Allows students at remote locations to

participate in interactive presentationsKey Features

Respond to queries issued by the presenter

Speak with the presenter via the Internet Respond to questions anonymously Chat with the presenter or groups of

other remote Virtual Classrooms

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CADE Hardware

Function Participants use Wireless Remote

Control to respond to the presenter Receiver, connected to the computer,

receives signals from the RemotesKey Features

Answer true/false, yes/no, multiple-choice questions

Call on the presenter, or cancel a call  Indicate an anonymous response

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Healthcare DLN

Getting Started

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Healthcare DLN – Key Players

Savant Technology Group, Inc. Administrative / contracts / billing contact CADE software and hardware Help Desk Support

The Evangelical Lutheran Good Samaritan Society Healthcare Distance Learning Network (DLN)

and Content provider

Bowden Productions, Inc. Satellite installation and management

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Site Configuration and Installation

Pre-planning Determine which sites will be training locations Identify Site Coordinators Identify the Healthcare DLN training room

Confirm Site Equipment Requirements Note: Acquired by the subscriber separately IBM® compatible PC Television Set (optional VCR/DVD) Internet Connection

Install Satellite Equipment and Software

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Training and Customer Support

Site Coordinator Training Comprehensive training and detailed

procedures “Start Up and Usage” training Broadcast training programs Site Coordinator Guide Extensive on-line resources

Weekly Connections newsletter

Help Desk Toll free - 8 am Eastern to 5 pm Pacific

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Why Consider Healthcare DLN?

Cost savings One low monthly subscription fee

delivers daily education and training programs accessible by all your staff

Reduce travel time and costs for your instructors and employees

Reduce time off work for training Your instructors can focus on your

“Value Added” knowledge areas

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Why Consider Healthcare DLN?

Efficient and Effective Training Consistent training delivered to

dispersed workforce Standardized courses provided by the

most qualified instructors Ability to record programs for future

viewing at a more convenient time Provides student tracking, reporting and

assessment

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Why Consider Healthcare DLN?

Ease of Installation Runs on any Windows PC – no special

computer equipment required Uses standard satellite equipment

Ease of use No special computer skills required -

appropriate for all employees Simple interface and wireless remotes Browser based LMW