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SKILLS:
• Above Five Years Experience as Hospitality Manager.
• Excellent Operational and Executive Leadership.
• Excellent Communication and Writing skills.
• Proficient with Computer Knowledge such as Microsoft Word, Microsoft Excel,
Power Point and Internet.
• Having Formal and Informal Turnaround Management Skills.
• Ability to Contract Development and Negotiations.
• Able to work Independently and Under pressure.
• Responsible for other duties as assigned and related to the Designated
Senior Manager Level.
CORE COMPETENCIES:
• Visionary Leadership in Global Strategic Alliances.
• High Stakes Negotiations Key Partnership Development.
• Annual Budget and Sales Forecasting.
• Organizational Re-structuring, Human Resource Training & Development.
• Risk Management / Analysis, Project Management and Feasibility Studies.
• Customer Relationship Management & Corporate Social Responsibility.
• Brand Management & Product Management.
• Turnaround Management & Quality Management.
AREAS OF SPECIALIZATION:
Hospitality Operations, Sales and Marketing,
Management Information Systems, Strategic
Management, Event Management, Financial
Management, Feasibility Studies, Business
Development and Hotel Property Management.
PROFESSIONAL EXPERIENCE
General Manager
• Upper Deck Resort Pvt. Ltd., India.
• 1st July 2008 till Date
• Reporting to Managing Director.
• 35 Cottages Resort with 10 Acres.
• Handling more than 100 Employees.
• Budgeting & Forecasting, Cost Control, Effective Resource Utilization, Achieving
Organizational Goals, Designing Long-Term & Short-Term Goals, Performance
Appraisals, Designing Plans for Refurbishments & Renovations, Outsourcing of Certain
services, Training & Development for Employees, Designing Management
Development Programs, Reporting MIS, Ensuring Highest Degree of Customer
Satisfaction, Brand Development, Complete Involvement in Corporate Social
Responsibility etc..
Manager – Operations
• Radha Krishna Hospitality Services, India
• Reported to General Manager
• 24th December 2007 – 25th June 2008.
• Brand Creation (Coffee Shops & Restaurant) & Development
• Operational Responsibilities
• Business Development / Regional Development
• Human Resource Management
• Marketing & Promotional Activities
Operations Head – Overseas (Feasibility Project)• Noodle King India Pvt. Ltd. , India
• 8th September, 2007 – 8th December, 2007.
• Reported to Managing Director.
Multi-Store Manager
• Soroof International – Sister Concern of Jawad Business Group (from
Kingdom of Bahrain and Kingdom of Saudi Arabia), Costa Coffee.
• 19th October, 2006 – 15th March 2007.
• Reported to Business Head of Organization.
• Franchise Development, Managing Profit & Loss, Employee Appraisals,
Training Needs Analysis, Employee Strength of more than 120 and
Marketing Activities.
Multi-Store Manager
• Jawad Business Group, Costa Coffee, Kingdom of Bahrain.
• 20th July, 2006 -21st September 2006. (FOR OPERATIONAL TRAINING).
• Reported to Business Head of Organization.
Store Manager and Acting Area Manager
• Costa Coffee, Whitbread Plc., Waterstones, Leeds, United Kingdom.
• 8th April, 2005 - 26th May, 2006 (Full-Time).
• Reported to Regional Development Manager.
• Franchise Development, Managing Profit & Loss, Employee Appraisals
and Marketing Activities.
PROFESSIONAL QUALIFICATIONS
• M.Sc. in International Hotel Management from University of Surrey,
Guildford, United Kingdom, and the web-site link for best feasibility
study is: http://www.som.surrey.ac.uk/news/Davislangdon.asp
• Bachelors of Applied Hospitality and Tourism Management,
Pacific International Hotel Management School (PIHMS), New
Zealand.
• Master’s in Tourism Management Indira Gandhi National Open
University, India.
• Diploma in Hotel Management Catering Technology and Applied
Nutrition, from National Council for Hotel Management and Catering
Technology, India.
RESEARCH EXPERIENCE
• Completed Masters Dissertation on “Brand Perceptions of Coffee Shops,
at Cobham, Surrey, United Kingdom” under the guidance of Prof. Peter
Jones, IFCA Chair of Production and Operations Management, University of
Surrey, United Kingdom.
• Worked on the project on “The Relationship between Staff Training
Programs and Service Performance in New Plymouth Region Hotels,
New Zealand” under the guidance of Mr. Tony Gray (Chief Executive Officer
and Principal), Pacific International Hotel Management School (PIHMS), New
Plymouth, New Zealand.
AWARDS
• Received 1st Prize for “Best Garden Award” for Landscaping 10
Acres of Garden, in ‘Garden & Flower Exhibition’ held during the year
2008 – 2009 in my tenure with ‘the Upper Deck Resort Pvt. Ltd.’.
• Received 1st Prize for “Best Display in Exhibition” in Garden &
Flower Exhibition held during the year 2008 – 2009 in my tenure with
‘the Upper Deck Resort Pvt. Ltd.’.
THANK YOU
