SatWeb 2-Way _SkyEdge_ Installation Manual_V7.1

Optus Satellite Services

SatWeb 2 Way (SkyEdge IP)

VSAT Installation Manual

Version 7.1

2/03/2007


5 March 2007 SatWeb 2 way Installation Manual Version: 7.1 Page 13

Table Of Contents Page INSTALLERS TOOLKIT ...............................................................................................................................................14 DEFINITIONS ............................................................................................................................................................14

1 INTRODUCTION ............................................................................................................................15

2 SYSTEM COMPONENTS..............................................................................................................15

2.1 SATWEB SKYEDGE IP MODEM – VERSION 3 ..................................................................................................15 2.2 CABLES ..........................................................................................................................................................16

2.2.1 Coaxial Cables.....................................................................................................................................16 2.2.2 Coaxial Cable Specifications...............................................................................................................16 2.2.3 LAN Cables ..........................................................................................................................................17

2.3 CUSTOMER EQUIPMENT .................................................................................................................................17 2.3.1 Customer PC........................................................................................................................................17

3 INSTALLATION OF RX-TX ANTENNA (GENERAL)..............................................................18

3.1 PRECAUTIONS.................................................................................................................................................18 3.2 ANTENNA SITE SELECTION.............................................................................................................................18 3.3 ANTENNA MOUNT INSTALLATION OPTIONS....................................................................................................18 3.4 EXTERNAL HARDWARE INSTALLATION OVERVIEW ........................................................................................19 3.5 ODU ASSEMBLY ............................................................................................................................................19

3.5.1 Assembling the Feed Support Kit.........................................................................................................20 3.5.2 Assembling the HPC to the OMT:........................................................................................................21 3.5.3 Assembling the LNB to the OMT: ........................................................................................................21 3.5.4 RF Cables and Conduit........................................................................................................................21 3.5.5 Installing AZ/El Cap Mount on Mounting Pole ...................................................................................22 3.5.6 Azimuth Setting ....................................................................................................................................22 3.5.7 Elevation Setting..................................................................................................................................22 3.5.8 Polarisation Setting .............................................................................................................................23 3.5.9 Final Adjustments ................................................................................................................................23

4 CONFIGURING THE SKYEDGE IP MODEM ...........................................................................23

4.1 CONFIGURING SKYEDGE VSATS VIA SKYMANAGE WEB PAGE .....................................................................23 4.2 ACCESSING THE SKYMANAGE WEB PAGE......................................................................................................23 4.3 CONNECT THE INSTALLER LAPTOP TO THE SKYEDGE IP MODEM...................................................................24 4.4 CONFIGURATION PARAMETERS (VALUES TO BE ENTERED) .............................................................................27 4.5 CONFIGURING THE VSAT...............................................................................................................................28

4.5.1 Configuring the VSAT manually (not from a file)................................................................................29 4.5.2 Reset VSAT...........................................................................................................................................30 4.5.3 Configuring the VSAT from a file ........................................................................................................32 4.5.4 Saving the Configuration as a File ......................................................................................................32 4.5.5 Uploading a File to a VSAT.................................................................................................................33 4.5.6 Modifying VSAT Parameters ...............................................................................................................34

4.6 SET CUSTOMER PC TO DHCP OR STATIC IP ADDRESS ................................................................................35 4.6.1 Bring up the Command window...........................................................................................................36 4.6.2 Ping Testing the Network.....................................................................................................................37

4.7 CONNECTING THE CUSTOMER'S PC TO THE SKYEDGE IP ...............................................................................38 4.8 EMAIL ............................................................................................................................................................38 4.9 CONFIGURING CUSTOMER'S BROWSER FOR RPA...........................................................................................39

4.9.1 Browsing the Internet...........................................................................................................................40

5 FINAL CHECKLIST.......................................................................................................................41

6 APPENDIX A - EMAIL SET UP....................................................................................................42

7 DOCUMENT CONTROL ...............................................................................................................46

7.1 AUTHORISATION.............................................................................................................................................46 7.2 AMENDMENT LIST..........................................................................................................................................46

8 APPENDIX B - TROUBLESHOOTING .......................................................................................47



9 APPENDIX C - COMMON PING ADDRESSES FOR TROUBLESHOOTING ......................48

10 APPENDIX D - REFERENCE SPECTRUM ANALYSER PLOTS............................................48

Installers toolkit

• Satellite signal meter • Inclinometer

• Compass • This manual

• Standard dish installation equipment • Multimeter

• Laptop [Win2000/WinXP operating system] with RJ45 ethernet port (NIC)

Definitions

BOC Broadcast Operating Centre (Belrose Satellite facility)

CPA Customer Profile Allocation (formerly VSAT ID)

DHCP Dynamic Host Control Protocol

DVB-S Digital Video Broadcasting – Satellite Standard

FTDMA Frequency Time Division Multiple Access

HOP Hand Over Pack (customer’s fault handling procedures)

HPC High Power Up Converter (or SSPA or transmitter)

ID Identifier (eg., Circuit ID)

IDU In-Door Unit (SatWeb modem)

IPE IP Encapsulator

LAN Local Area Network

LED Light Emitting Diode

LNB Low Noise Block amplifier (receiver)

Modem Indoor Unit (IDU) or SatWeb modem (SkyEdge IP)

NIC Network Interface Card

NMS Network Management System

ODU OutDoor Unit (SSPA, LNB, Feed Horn & OMT assembly)

OMT Ortho-Mode Transducer

RF Radio Frequency

RPA Remote Page Accelerator

Rx Receive

SSPA Solid State Power Amplifier (transmitter)

Tx Transmit

USB Universal Serial Bus

VSAT Very Small Aperture Terminal (also refers to SkyEdge IP kit)



1 Introduction

This work instruction contains detailed procedures for installation and configuration of the

SatWeb VSAT terminal equipment:

This document will not cover the Microsoft VISTA operating system. Refer to the separate

VISTA technical bulletin.

It is a prerequisite that the installer is experienced in VSAT antenna assembly and alignment

and has completed an Optus SatWeb installation training course.

Parameters for SW7 (B3 A-pol), SW8 (B3 B-pol) and SY1 (D1 A-pol) are listed in this

document. For downlink Frequencies see the spectrum analyser plots in Heading 10.

2 System Components

Upon arrival at site, call Optus BOC upon arrival at the Customer Site

(1800 500163 and listen to the voice prompts depending on the circuit ID to install)

- Quote the circuit ID (e.g SW7-0xxxxx, SW8-0xxxxx, SY1-0xxxxx);

NOTE: Not all customers receive "Enhanced IP" features, i.e., DHCP. Hence, static IP

addressing may be required… refer to BOC. All consumer SkyEdge IP installations

receive RPA (remote page accelerator) for Internet browsing.

The SatWeb 2-way VSAT site contains the following components:

1. Outdoor equipment consisting of the following:

• OutDoor Unit (ODU) containing the RF electronics [See Heading

• Antenna assembly [See Heading

2. SatWeb SkyEdge IP modem [ can be Ver 1 (blue) Ver 2 (curved) and Ver 3 (24 Volt)]

3. Cables used to connect the system components: [See Heading

• Two 75 ohm coaxial cables to connect the ODU to the SatWeb modem

• Crossed Cat5 LAN cable, connecting the SatWeb modem to the PC

• USB cable is not supported by the SkyEdge IP modem [the customer must ensure

their PC or router has a spare an ethernet port to connect to the SkyEdge IP modem's

ethernet port].

4. Customer's PC or router [See Heading

2.1 SatWeb SkyEdge IP modem – Version 3

Three models of SkyEdge have been released

Figure 2-1 SkyEdge Ver. 3 Front Panel



LED FUNCTION

PWR On when power is connected

Rx On when Receiver card is "locked" receiving valid outbound signal

SYNC On when modem synchronises Transmitter to the DVB outbound carrier

On-Line On when communication link to the NMS is active

Tx Blinks when signal is transmitted to the hub

VPN When VPN is active

Figure 2-2 SkyEdge Ver. 3 Rear Panel

2.2 Cables

2.2.1 Coaxial Cables

The cables between the ODU and IDU provide a full duplex communication path consisting

of two coaxial cables: Transmit (Tx) and Receive (Rx).

The coaxial cables carry inbound and outbound signals at L-band (950 to 2150MHz) and 22V

to 26VDC power for the SSPA and 14V to 22VDC for the LNB.

The installer must supply 2 coax cables (pre-labelled RF-in & RF-out) for connection between

a fixed wall plate (terminating the antenna cables) and the modem's female F-type connectors.

2.2.2 Coaxial Cable Specifications

The coaxial cables connecting the IDU to the ODU will attenuate the signal amplitude. The

amount of attenuation of both RF and DC is directly proportional to the cable quality, length

and type. If a specified length is exceeded, line attenuation becomes significant and line

amplifiers must be added.

The following table lists two cable types and the maximum length for each, both with and

without line amplification.

Cable Type

Maximum Length Without Line Amplification

Maximum Length With Line Amplification

RG-6U 35 metres 80 metres

RG-11U 60 metres 160 metres

Note: All cables used must be specified for use in the 950 – 2150MHz range, 75Ω

impedance, and must be made of copper only.



If a Rx line amplifier is required it should be installed as close to the LNB output as practical.

If Tx line amplification is required it should be installed at the modem 'RF-out' output, as

close as practical to the modem.

Higher quality (low loss) cables with a solid copper centre conductor can be used for long

distances if approved by the Optus Project Manager

2.2.3 LAN Cables

The maximum length of a LAN cable is 100 metres. Ethernet hubs or switches can be used to

extend the distance between the modem and PC.

2.3 Customer Equipment

The customer is able to connect any TCP/IP compatible device such as a Windows PC (Win

2000, Windows XP, Windows Vista) Macintosh, Linux or Router.

The installer must test the installation using their own laptop PC connected to the modem's

ethernet port and demonstrate to the customer. As Optus only supports the SatWeb SkyEdge

IP terminal up to the ethernet port, connecting and configuring a device other than Win2000,

WinXP or Win Vista, is the responsibility of the customer.

2.3.1 Customer PC

The installer shall offer to connect the customer's Windows 2000,Window XP or Vista PC.

Other operating systems and routers are the sole responsibility of the Customer. The installer

will be advised of the IP Address details by BOC staff and quoting the Circuit ID of the site,

upon arrival at site.

He can also identify the IP configuration (ipconfig from a MS-DOS command prompt

window see Figure 2-3 below) and advise the customer of these details.

Figure 2-3 MS-DOS "ipconfig"



3 Installation of Rx-Tx Antenna (General)

3.1 Precautions

• Beware of electrical shock when working in areas where overhead power lines are present.

• Remove power from all equipment prior to disconnecting or connecting cabling.

• Use appropriate handling and safety precautions when lifting and hoisting equipment

• Plan the procedure and make sure that everyone involved knows their role

• Use bunting and other markers to restrict access of other persons to your work areas or areas

immediately below your work area - particularly children (OH&S requirement)

• Ensure the site contact has agreed with the intended approach and has signed the Site

Acceptance Form "Prior to Commencement" section

• Refer to Heading 10 for spectrum plots of B3, and D1 satellites. C1 plot is also included for

reference

3.2 Antenna Site Selection

The location to install the dish must be selected and agreed to by the customer in coordination

with the installer. The decision will be based on examination of the following considerations

and local conditions:

• Existence of unobstructed line of sight to Optus B3 satellite located at 152ºE longitude (for

SW7 and SW8 circuit IDs) or Optus D1 satellite located at 160°E (for SY1 circuit IDs)

• Absence of high buildings, trees etc. which may block the signal path

• Suitability of the building construction and other local factors

• Environmental constraints and EMI/RFI conditions at the site [ensure dish is located so it

does not point at existing Tx/Rx devices on the site] or into the path of pedestrian traffic.

Ideally, the base of the dish should be no less than 2m above the ground or above the gutter

height of a house or in a fenced-off area if a low ground mount must be utilised.

• Agreement with the building owner/tenant must be attached. Please have the customer sign

the Site Acceptance Form "Prior to Commencement" section prior to installation to show

the customer agrees with the proposed location of both the dish and IDU. Have the

customer sign the Site Acceptance Form again at the completion of the installation and

testing.

3.3 Antenna Mount Installation Options

Choose the antenna mount that most suits the situation.

• Non-Penetrating mount (for roof or ground)

• Penetrating Mount (also known as “Pole Mount”)

• Pole/Wall Mount

• Ensure that the installation complies with all mount and antenna manufacturer’s instructions

and is certified for the wind rating of the area where the installation is being conducted.



3.4 External Hardware installation Overview

The hardware installation consists of the following steps:

• Assemble antenna mount and install the mount

• Assemble the antenna and attach it on the mount

• Attach the RF warning sticker on the rear or front of the antenna reflector in a position

which can be clearly seen by persons approaching the antenna (a 1.8m requires two). Refer

to Heading 10 for spectrum plots of B3, and D1 satellites. C1 plot is also included for

reference caution stickers: one on the front and one on the rear)

• Attach the "Yes Optus" sticker on the reflector surface of the antenna by first cleaning the

area with Methylated Spirits

• Assemble the ODU and secure it to the support arms and collar

• Perform initial antenna adjustment using azimuth and elevation angle to Optus B3 152ºE

• Align the polariser to maximise C/No

• Refer to Section 4 and follow the commissioning instructions

• Perform final antenna adjustment via Cross Pol check with BOC

3.5 ODU Assembly

The outdoor equipment consists of VSAT antenna (offset feed) and ODU. The ODU,

mounted at the focal point of the antenna, transmits modulated RF signals to the hub and

receives modulated RF signals from the hub, via the satellite. The ODU unit incorporates the

following components:

• Power amplifier (SSPA) and High-Power up-Converter (HPC) to transmit the signal

• Low-Noise block down converter (LNB) to receive the signal

• Ortho-Mode Transducer (OMT) for connecting the HPC and the LNB

• Antenna Feed Horn

Figure 3-1 OutDoor Unit (ODU)

The SSPA and LNB are connected to separate ports on the OMT. This configuration provides

reception of a signal on one polarisation and transmissions on the orthogonal polarisation

[eg., Rx on B3/T12 Horizontal (down) i.e., B Pol - Optus B3 at 152ºE orbital location]..

The ODU is sealed to withstand harsh environmental conditions and is capable of functioning

reliably in ambient temperatures ranging from -40°C to +60°C with relative humidity up to

100%. Care must be taken to ensure clean surfaces before screwing parts together. Screws

must be coated with anti-seize compound to avoid corrosion (stainless screws into alloy body).



The SatWeb SkyEdge IP modem is connected to the ODU mounted on the antenna via two

coaxial cables. The SatWeb SkyEdge modem is connected to the PC via a crossover Cat5 LAN

cable. The front view of the SatWeb modem is shown below.

Three models of SkyEdge have been released

3.5.1 Assembling the Feed Support Kit

ODU assembly requires adequate expertise and knowledge. Therefore, a qualified technician

should perform the procedure. -use Anti-Seize compound on screws.

For assembly details, refer to Figure 3-2, Figure 3-3, Figure 3-4 and Table 3-1

Figure 3-2 ODU Assembly

Table 3-1: ODU Components

No. ITEM

B Adapter Screw (use Anti-Seize compound)

C Washer

D “O” – Ring Gasket

G Tx Port Collar

H HPC (SSPA)

I “O” – Ring Gasket

J OMT Feed Cover

K LNB “O” – Ring Gasket

L LNB

M Rx Port Collar

N Adapter Screw (use Anti-Seize compound)

O Washer



Figure 3-3 Correct Wave-Guide Polarisation

Figure 3-4 Incorrect Wave-Guide Polarisation

3.5.2 Assembling the HPC to the OMT: 1. Using petroleum jelly, lubricate the HPC “O”- Ring gasket (I).

2. Place the “O”-Ring (I) on its corresponding groove on the HPC (H).

3. Attach the HPC (H) to the OMT and tighten the four screws (B) -use Anti-Seize compound.

NOTE

Verify the wave-guide polarisation is correct (Figure 3-3). Cross-tighten the screws to

verify proper attachment.

4. To verify no light passes between the HPC and the Tx port collar (G), hold the assembly

against a light source and look at the assembly sideways.

3.5.3 Assembling the LNB to the OMT: 1. Using petroleum jelly, lubricate the LNB “O”-Ring gasket (K).

2. Place the “O”-Ring (K) gasket on its corresponding groove on the LNB (L).

3. Attach the LNB (L) to the OMT Rx port collar (M) using the four screws (N) -use Anti-Seize

compound or petroleum jelly..

3.5.4 RF Cables and Conduit

The RF cables should have a gentle radius from the F-

type connectors on the LNB and SSPA to minimise any

strain on the cable's connectors. The F-type connectors

must be sealed with self-amalgamating tape. Leave a

loop of coax cable coiled up behind the dish for both

Tx and Rx cables of 30 cm diameter for future use.

Attach cable ties to the ODU, support arms, cables

particularly near the ODU, to deter bird damage.

Figure 3-5 1.2m roof mount with bird proofing



3.5.5 Installing AZ/El Cap Mount on Mounting Pole

The AZ/EL cap is factory pre-assembled. Before installing the AZ/EL cap, check that mount

is secured (the concrete is in place and cured -where applicable). Install the AZ/EL cap onto

the mast pipe. Tighten the clamp bolts so that the cap is held stationary on the pole but can be

swivelled with slight pressure. The dish has fine adjustment for AZ and EL.

3.5.6 Azimuth Setting 1. Using a compass, rotate the antenna on the mount until the calculated azimuth setting is

reached. Remember when using the compass to take into account the magnetic

declination of your area [e.g., approximately 13°E for Sydney] and ferrous items close by.

2. Using the field strength meter or a spectrum analyser, slowly sweep the antenna in the

azimuth direction until the desired signal is located. If the signal is not found, increase or

decrease the elevation angle and repeat the azimuth sweep until the desired signal is

found, see Section 10 for spectrum analyser plots. Adjust AZ fine adjustment (not

shown).

3.5.7 Elevation Setting The 1.2m Channel Master Type 120Tx offset dish is shown in Figure 3-6. Loosen the

elevation lock bolts in the curved slots (both sides)

and the pivot bolts on both sides of the AZ/EL

mount.

Turn the elevation adjustment bolt clockwise to

increase elevation or counter clockwise to decrease

elevation. To align, look through the elongated

adjustment slot in the housing and adjust the

elevation angle until the edge of the internal bracket

is aligned with the appropriate engraved angle

marking on the antenna housing (refer to Figure

3-6).

Figure 3-6 Elevation setting on 1.2m antenna

The 1.8m Channel Master Type 183

offset dish is shown in Figure 3-7

Note: Degree values shown on the

inclinometer are mechanical; that is

when the reflector face is vertical

mechanical elevation is 90º or axis is

0% while the beam elevation (Bore

Sight) axis is 22.6°. Therefore as the

reflector is aligned, remember to

compensate for the 22.6° offset angle to

get the correct beam axis elevation.

Figure 3-7 1.8 metre antenna elevation alignment using Inclinometer



3.5.8 Polarisation Setting

Note the polariser markings and how it is adjusted. Once the ODU is installed, rotate the

polariser to maximum signal (tighten the bolts allowing enough play for fine-tuning during

the Cross Pol check with Optus BOC). Be careful to adjust to Horizontal Pol (SW8-xxxx

on B3 satellite) or Vertical Pol (SW7-xxxxxx on B3 satellite and SY1-xxxxxx on D1 satellite).

3.5.9 Final Adjustments

In order to optimise the strength of the satellite signal and antenna performance:

1. Modify, in turn, the elevation, azimuth and feed polarisation setting until the

maximum Carrier to Noise (C/No) is achieved.

2. When the maximum signal strength is established, recheck the Satellite signal level

and perform a Cross Pol with Optus BOC. Record the cross Pol adjustment on the

Site Acceptance Form including BOC staff's initials

3. Tighten and torque all remaining AZ/EL and polariser mount hardware.

Note: The Site will not be signed off unless the cross pol test is completed with the BOC.

4 Configuring the SkyEdge IP Modem

When configuring a SkyEdge modem, the following steps are required:

- Connect the power cable ONLY …to the SkyEdge IP modem.

- Turn on the power to the SkyEdge IP modem.

NOTE: Before starting the configuration process verify that all of the configuration parameters,

required during the procedure, are available.

4.1 Configuring SkyEdge VSATs via SkyManage Web Page

All SkyEdge VSATs can be configured via the SkyManage web page contained in the factory

installed Boot Code version 2.0.3.3 or higher. SkyEdge IP Version 3 VSATs must be configured

using this procedure because they do not have a keypad or LCD display.

4.2 Accessing the SkyManage Web Page

NOTE: Microsoft© Internet Explorer (V 5.5 or higher) and Firefox (V 1.0 or higher) web

browsers are supported on PCs.

The SkyManage web page can be accessed in a number of different ways, although either a

crossed LAN cable or a wireless connection can be used:

- Via a PC using a cross LAN cable

- Via a PC with a wireless link. A wireless adapter is inserted in the VSAT LAN port.

- Via a PDA (Palm type device) running Microsoft Mobile 2003 or Palm OS with PalmOne

Blazer (V4.0 or higher) web browser. A wireless adapter is inserted in the VSAT LAN port.

All of the captures in this section were taken using Microsoft Internet Explorer. The screens

viewed when using other web browsers may be slightly different in appearance.



- All of the captures were carried out on a VSAT that had not yet downloaded its

operational code.

- Verify that the device being accessed has its IP address configured on the same subnet as

the built-in web page (192.168.1.1). To set up the ethernet IP address, see Heading 4.3

- Verify that the use of a proxy has been disabled in the browser application.

4.3 Connect the Installer Laptop to the SkyEdge IP Modem

1. Power up the laptop.

Right click on the

Network Connections ICON

(may also be called "network

neighbourhood")and select the

"Properties" option

or click on

Start Control Panels

Network

2. Right click on Local Area

Connection (or the “ethernet”

adaptor)

3. Select Internet Protocol (TCP/IP) option

and then click on the "Properties"

button below



4. Select “Use the following IP Address” and

as shown in Figure 4-1

Figure 4-1 SkyManage Web Page IP address

5. Connect the SkyEdge Modem to your laptop using the crossed Ethernet cable supplied with the

SkyEdge modem.

6. To open the SkyManage web page type 192.168.1.1 in the address bar and click Go to open.

Result: The SkyManage home page opens (Figure 4-2).

Figure 4-2 SkyManage home page



The home page, viewable by all users, contains the following information (for an operational

VSAT additional parameters are shown):

- The VSAT type is indicated by the picture in the upper right corner

- The VSAT status (in this case Boot) is shown by the logo in the upper left corner

- Active code type - Boot or Operational

- Outbound Lock state – Unlocked or Locked

- LAN Port – speed and duplex mode mode

- Powering mode – Normal/Low Power/Power Save

- Operation time – time since VSAT was powered on or reset

7. Click Info to open the page (Figure 4-3) showing the hardware and software components of the

VSAT

Figure 4-3 SkyManage Info page

8. Click Telemetry to view the available telemetries (Figure 4-4).



Figure 4-4 Telemetry Page

4.4 Configuration Parameters (values to be entered)

When calling the BOC, quote the CIRCUIT ID number and BOC can confirm the information as

below. This should be checked from the installer’s job sheet when calling BOC.

Parameters are summarised in Table 4-1 for the SW7, SW8 and SY1 services. Note some parameters

are site or service specific and will need to be changed on a case by case basis for specific customers.

Table 4-1 SkyEdge parameters

Parameter A-pol SW7

B-pol SW8

D1 A-pol SY1

Comment

VSAT ID xxxx xxxx xxxx Site Specific (unique per customer)

Management PID 2050

515

515

Decimal value for SkyEdge A-pol.

Decimal value for SkyEdge B-pol.

Outbound

Frequency

1295000

kHz

1201000

kHz

1187100

kHz

It is calculated by Downlink Ku-Band

Centre Freq - LNB L-Band LO

i.e., 12501MHz - 11300MHz = 1201MHz

Outbound

Modulation

0 (DVB)

1

8PSK

DVB for SW7

…….. QPSK Turbo for SW8

……………… 8PSK for SY1

Outbound ID 5 11 5

Outbound Coder

Rate

2 9

3/4 2.05

2/3 for SW7 7/8 for SW8

3/4 for SY1

Outbound Data

Rate

36862746

bps

49891611

bps

32105443

bps

Work Group ID

[Customer

dependant]

n/a

n/a

256

257

257

258

259

260

261

257

258

256 259 260

Dragnet

HarbourIT

Bordernet.

Optus ISP

Optus test band

Software Group ID 522 522

513

SW7, SW8

SY1



4.5 Configuring the VSAT

To configure the VSAT from the SkyManage web site:

1. Click Installer.

Result: The Installer Login screen opens

(Figure 4-5).

2. Type the User name inst and

Type Password $Sat2598$ and

click OK.

Figure 4-5 Installer login

Result: The Setup page opens (Figure 4-6) showing the existing parameters.

Figure 4-6 Existing Parameters (in Ver 2 SkyEdge)

NOTE: the Ver 3 SkyEdge modem has additional entries that can be left as ‘default’.

Do not change the “Web Site IP Address” entry.



4.5.1 Configuring the VSAT manually (not from a file) 3. Enter all of the configuration parameters in Table 4-1 as required for your Circuit ID

Result: The Parameters entered (SY1 Optus ISP) are displayed opens (Figure 4-7).

Figure 4-7 SY1 (Optus ISP) parameters

NOTE: Parameters marked with an asterisk (*) must be typed in the field. All other parameters

are selected from the drop-down list.

Each of the parameters has a pop-up with the valid range.

If an out of range value is used a warning will appear next to the parameter as shown.

4. When all of the parameters have been entered, click Submit.



Result: The confirmation message appears (Figure 4-8).

Figure 4-8 Click SUBMIT to accept parameters entered

Result: The confirmation message appears (Figure 4-9).

Figure 4-9 Confirmation of “SUBMIT”

5. Click OK.

Result: The Submit Successful message appears (Figure 4-10).

Figure 4-10 Submit Successful message

4.5.2 Reset VSAT

To reset a VSAT:

1. On the Installer page, click Reset.

Result: The Reset VSAT page opens (Figure 4-11).



Figure 4-11 Reset VSAT

Figure 4-12 Confirm Reset VSAT message

When the VSAT is “reset” the parameters entered are saved and actioned. As per the

parameters specified in Figure 4-7 new software will then be downloaded from the hub.

3. Click OK.

Result: The Reset VSAT Successful message appears (Figure 4-13).

Figure 4-13 Reset VSAT Successful



4.5.3 Configuring the VSAT from a file

NOTE: This procedure can only be used with a PC and not with a PDA.

When multiple VSATs are configured, the changes between them are minimal. In order to

simplify the configuration process, the configuration of one VSAT file used for others using

the procedure in this section. The parts of the procedure are as follows:

- Save the configuration to a PC as a file

- Upload the file to the VSAT to be configured

- Modify the parameters as necessary (in all cases the VSAT ID must be changed)

4.5.4 Saving the Configuration as a File

To save a VSAT configuration as a file:

1. After submitting the configuration as per Figure 4-7, click Setup from File.

Result: The Setup from file page opens (Figure 4-14).

Figure 4-14 Setup from file

2. Click Save current setup parameters to file.

Result: The Save file message appears (Figure 4-15).

Figure 4-15 Save as file



3. Click Save. An example of a file is C:\SY1 test VSAT 20070302a.vsat

Result: A Save As dialog box opens.

4. Save the file to the desired location. It is recommended that the file be saved to the

Desktop.

A sample file is shown in Figure 4-16.

Figure 4-16 VSAT Set up file (example)

Figure 4-17 Do not edit the VSAT file

4.5.5 Uploading a File to a VSAT

To upload a file to a VSAT:

1. On the Setup from file page, click Browse (Figure 4-18).

2. Browse to the location of the file, select the file icon and click Load.

Figure 4-18 File to Upload is Selected

Result: The parameters are loaded to the VSAT.



4.5.6 Modifying VSAT Parameters

To modify the VSAT parameters to be different from the ones in the imported file, go to

Heading 4.5.1.

Change the VSAT ID (and any other parameters for your Circuit ID)

Hint: Create a separate file for each customer type you usually install.\

The VSAT will need to be RESET to force it to accept the new parameters and download

the specific software.

Go to Heading 4.5.2 Reset VSAT

Turn off modem, connect the RF (Tx and Rx) cables. Turn on again to download software

WARNING DO NOT CONNECT AND DISCONNECT RF CABLES WHILE MODEMS IS TURNED ON

FIRST check the RF Cables (TRANSMIT AND RECEIVE) are connected at the modem AND at the ODU

Turn On the Modem:

The Modem will take approximately 5 minutes to come “on-line”.

NOTE: dependent on the order, the IP address must be set to either DHCP or STATIC “Assigned IP

Address". Take note of the service order.

If in doubt, contact the installations Project Manager or confirm with BOC staff, during your first

contact and quote the circuit ID (SW7-0xxxxx or SW8-0xxxxx or SY1- 0xxxxx).

After the software download is

complete the SkyManage web

site can be checked to confirm

the link is operational and

Acceleration is ON.

Figure 4-19 VSAT Authenticated with Sync and

Satellite Link Up



4.6 Set customer PC to DHCP or STATIC IP Address

1. Configure the installer's laptop

for Static IP addressing

[for private networks, DHCP addressing see item 3 below]

First select "Network" in

Control Panels

Select Internet Protocol

(TCP/IP) and click Properties

2. If STATIC Addressing is

required, enter:

• the PC's IP address

• the Subnet mask and

• the Default Gateway

(VSAT IP address)

from the Site Acceptance Form

details or as advised by BOC.

Enter the DNS IP addresses

Primary: 61.88.88.88

Secondary: 192.65.91.129

Then go to item 4 below



3. If DHCP Addressing is

required, click:

• obtain an IP address

automatically

• obtain DNS server address

automatically

• click OK,

• click OK,

to accept the changes

Then go to item 4 below

4. Reboot the PC Select Start/Restart computer for all settings to take effect

5. Perform connectivity tests

See Heading 4.6.1 for details

Open a MS-DOS window

Type <ping 192.168.1.20> or <ping 61.88.88.88> This should respond with a round trip time of about 500

to 1600 msecs

4.6.1 Bring up the Command window

1. Click on the “Start” button on the Client PC Desktop

2. Select the “Run” option

3. Small window with “cmd” appears on the screen

Alternatively go to Start/Programs/Accessories/ and select “Command Prompt”

4. Click “OK”



5. An MS-DOS window appears

4.6.2 Ping Testing the Network

To conduct a successful ping test, the following format needs to be adopted with each test. At

the command prompt type the following syntax

ping xxx.xxx.xxx.xxx e.g. ping 61.88.88.88 –w 3000 and press Enter

A reply should arrive within approximately 1 second after pressing the Enter key. Ensure that

you enter the IP address correctly. Dots (period) are used as separators between each of the four

number fields.

Use the table below to ping test an installation

Ping Target Target IP Address Command

B-pol Hub IP Address 192.168.1.203 ping 192.168.1.203 –w 3000

A-pol Hub IP Address 192.168.1.204 ping 192.168.1.203 –w 3000

Hub Router 192.168.1.20 ping 192.168.1.20 –w 3000

D1A-pol Hub router 172.24.4.254 ping 172.24.4.254 –w 3000

DNS check 61.88.88.88 Ping 61.88.88.88

The following Command Window below shows an example of a failed ping (Request timed out)

followed by a successful ping



If all of these tests are successful close the “command” window.

6. Finally, attach a sticker onto

the MODEM and write the site

specific circuit ID code.

Refer to the Site Specific Spreadsheet which has a unique

SW7-0xxxxx or SW8-0xxxxx or SY1- 0xxxxx number

for each site. This is the circuit ID for the site.

This sticker must have the VSAT circuit ID clearly

printed. This must be quoted by the customer when

reporting a problem

4.7 Connecting the Customer's PC to the SkyEdge IP

Once the SkyEdge Modem is configured correctly disconnect your laptop from the SkyEdge IP

Modem.

NOTE: not all SkyEdge IP installations receive "Enhanced IP" features, i.e., DHCP is not

enabled for all customers. Take note of the service order. If DHCP is not specified,

the IP address must be set to STATIC Assigned IP Address"

Before connecting the customer's PC ensure that it is configured for DHCP or STATIC Assigned IP

Address (see heading 4.3 point 1. in the table above).

Connect the customer PC (or other device) to the modem using the existing Cat5 cable and restart the PC or other device (eg., router - this is entirely the customer's responsibility).

If the customer declines, please note on the Site Acceptance Form and have the customer initial.

Devices other than a Windows PC are the responsibility of the customer.

4.8 Email

When a customer buys an Optus Broadband Satellite (SatWeb) service, they may be offered an email

account. See Appendix A - Email Set Up, for instructions of how to set up the customer's email

account for various operating systems and mail software. The installer is required to set up the

customer’s mail account, only if they are using Outlook Express. Other mail systems refer to the link

indicated in Appendix A - Email Set Up and advise the customer that they will need to set this up.



4.9 Configuring Customer's Browser For RPA

Note: proxy settings in the browser should NOT be enabled for customers using a VPN client.

For Internet customers, enable the proxy in the browser. The IP address of SkyEdge IP modem and

port 9877 will need to be entered in the browser "HTTP" proxy as detailed below.

The following are the steps required to configure the Internet Explorer proxy

1. Open the Internet Explorer

Browser and Select the Tools

menu and

Internet Options as shown

2. Select the Connections Tab

and then click on the

LAN Settings button



3. Check the "Use a proxy

server" option and then select

the "Advanced" button

4. In the HTTP field only type the

VSAT IP address (Refer to

the site specific spreadsheet)

and enter port 9877.

This number is also the

"default gateway" of the

customer equipment connected

to the VSAT Modem.

DO NOT CHECK the "Use

the same proxy server for all

protocols"

Then press "OK"

Then press "OK" again to close

the Internet Tools window.

This IP address is the IP address of the VSAT modem. … to confirm, (see Figure 2-3 MS-DOS

"ipconfig") note the "default GW address". This is the address to enter here.

4.9.1 Browsing the Internet

The final test to prove functionality is to browse the Internet.

1. On the Client PC locate the “Internet Explorer” Icon

2. Double Click on the Icon

3. Internet Explorer will launch and attempt to connect to a default address

4. In the URL (address) window type in www.bom.gov.au

5. This will take you to the Bureau of Meteorology web site

6. Follow a few links to ensure that the system is working OK

7. Browse any other site as desired

Note: if prompted “web page is unavailable” - try alternative web sites in case the previous

site was busy or offline.



5 Final Checklist

1. Leave two complete loops of cable approx 30cm in diameter tied up behind the dish

2. Ensure there are closely spaced cable ties attached (upwards) to the ODU support arms

near the ODU, on the LNB SSPA and exposed coax cables near the ODU to protect the

feed horn and RF cables from birds

3. Use at least three cable ties to secure the cable to the ODU support arms and ensure there

is no strain on the SSPA and LNB's F-connectors

4. Check that cables are clearly labelled (Transmit Tx and Receive Rx) especially at the

modem (a wall plate and RG6 tails between the modem and wall plate need to be

supplied and labelled).

5. Ensure that the cable is neatly dressed and tie-wrapped and conduits/Aussie Duct secured

6. Cut the ends of all tie-wrap off flush (except those used for bird protection)

7. Neatly touch up all marks and scratches

8. Clean the area of any packaging, spare parts or debris from the installation

9. Check that all mounting hardware is tightened to appropriate torque

10. Make sure that all outdoor connectors are weatherproofed (use self-amalgamating rubber

tape) after any necessary testing has been completed

11. Place label on SkyEdge IP modem with SatWeb Circuit ID [e.g., SY1-00xxxx].

12. Leave the Handover form for fault and account matters

13. Enter on the Site Acceptance Form:

SatWeb Modem Model Number and Serial Number

SSPA Serial Number

LNB Serial Number

take PHOTOS of the dish from different angles, in relation to other buildings and

include one ‘close up’ photo of the dish. Ensure site can be identified from the photo by

placing an A4 sheet with site name in front of dish before taking photo. Take a photo of

the modem as installed with the cct ID label visible on the photo.

14. Complete Cross Pol check with BOC and record BOC staff initials and C/No figure

15. Complete the Site Acceptance Form and have the site contact witness and sign the form

16. Leave a copy of the Site Acceptance Form with the site contact

17. Fax the Site Acceptance Form to the installation company's Project Manager and fax to

Optus Project Manager on 1800 009 442



6 Appendix A - Email Set Up

browse to http://www1.optusnet.com.au/helpdesk/email or read the attached

http://www.optusnet.com.au/help/dial/connected/windows/email

Configure Outlook Express Mail for Windows Step 1 of 7

• Open Outlook Express.

• Click on the Tools menu located at the top of the window.

• Click on Accounts.

Step 2 of 7

• Click the Mail tab located at the top of the window.

• Click the Add button located at the right hand side of the window. Select Mail from the pop out menu.



Step 3 of 7

• Type your name in the Display name field.

• Click the Next button.

Step 4 of 7

• Type your OptusNet email address in the form [email protected] where

username is your OptusNet username. Enter the email address in lower case letters.




Step 5 of 7

• Select POP3 for your incoming mail server.

• For the box titled Incoming mail (POP3, IMAP or HTTP) server enter mail.optusnet.com.au in lower case letters.

• For the box titled Outgoing mail (SMTP) server enter mail.optusnet.com.au in lower

case letters.




Step 6 of 7

• Enter your OptusNet username in the Account name box.

• Enter your OptusNet password in the Password box.

• Place a tick next to Remember password.


Step 7 of 7

• Click the Finish button.

• You will be returned to the Internet Accounts window, click the Close button in this window to save the details for your new email account.

End of Configure Outlook Express Mail for Windows



7 Document Control

7.1 Authorisation

A. Author Michael Jansen

Project Manager VSAT Engineering

B. Authorised

C. Approved

7.2 Amendment List

Version Date Section Nature of Amendment Amendment Author

V3.2 5/12/03 10 Plots of B3, B3/T4 and C1 Horizontal down M. Jansen

V3.3 23/3/04 4, 10 Static IP, Updated plots of B3 vertical down and C1 Vertical down

M. Jansen

V3.4 2/6/04 4. New VSAT installation application V4.1.2. M. Jansen

V3.5 2/9/04 App. 1 Email (Outlook Express) set up M. Jansen

V4.0[draft] 6/12/04 All SkyEdge IP Modem Installation Update

Optus B3 B-pol spectrum plot

R. Nuzzo

V5.0 18/11/05 2.1.3 New model - front and rear panel photos M. Jansen

V6.0 10/8/06 All Mostly Section 4.3 with configuration parameters for A-pol hub and current spectrum plots

M. Jansen

V6.0a 5/09/06 4.3, 4.4 B-pol Software Group updated to 520 M. Jansen

V7.0 2/03/07 2,3,4,5 Update for SkyManage Web interface and Ver 3 M. Jansen

V7.1 6/03/07 1,2,4 Clarified references to satellite vs CCT IDs M. Jansen



8 Appendix B - Troubleshooting

Troubleshooting SatWeb modem. Wholesalers and customers with networks MUST contact their company HELPDESK in the first instance.

Wholesale, and Customer helpdesks should call the Optus service desk for assistance. Optus BOC may contact the site for further investigation.

PROBLEM MOST LIKELY CAUSES TROUBLE SHOOTING TIPS NEXT ACTION

All LEDs are off except

for Power

This implies that the PC is connected

to the SatWeb modem and power is

correctly applied however the

SatWeb modem can not receive the

hub or has incorrect parameters or

OMT is turned to opposite

Polarisation.

1) Check Antenna and POL are correctly aligned

and that there is sufficient signal strength.

2) Check the Tx and Rx cables are correctly

connected and that they do not exceed the

maximum allowed length for that type of cable.

3) Confirm there is a DC Voltage on the SatWeb

modem Tx (RF-out) and Rx (RF-in) ports.

4) Check ODU equipment (SSPA and LNB) is

operational.

5) Using the VSAT configuration software read the

configuration and confirm the VSAT ID (CPA)

and parameters have been correctly entered.

If not replace SatWeb

modem.

If YES go to step 4)

If polarisation is incorrect

rotate ODU by 90º

VSAT installation

software cannot “talk” to

the SatWeb modem

Either the PC/Laptop is not set to IP

address 192.168.0.1 or VSAT is not

ready (e.g. undergoing boot-up

sequence) or there is a bad

connection between the SatWeb

modem and Client PC

1) Check if the Ethernet adaptor IP address is set

correctly (DHCP or Static including default GW

and DNS)

Check Laptop IP address

Check ethernet cable

Reboot VSAT and Laptop

All SatWeb modem LEDs

on but Tx LED does not

FLASH when pinging

This implies the PC or IP address is

not set correctly

1) Check the PC's IP configuration

2) The SatWeb modem is not transmitting

Re check "ipconfig"

Install spare SatWeb modem

Cannot browse to secure

web sites

Web site is down or congested

Internet proxy has an entry for Secure

protocol

1) Refresh the browser to retry the web site

2) Check Internet Proxy settings (see Section 4.9

point 4

Delete entry for Secure

protocol. (only need entry for

HTTP) Click OK, click OK



9 Appendix C - Common Ping addresses for Troubleshooting

The following are common targets that should be used for basic installation and trouble shooting. The pings should be generated from the Client PC.

Ping Target Target IP Address Possible Problem If Not Successful Next Action

SatWeb Hub Router 192.168.1.20 • Incorrect default Client set in the Client PC

• Satellite Link Down

• Hub down

• Hub Router down

• Enter Correct Parameters

• Check ODU

• Contact BOC for assistance

• Contact BOC for assistance

DNS (primary)

(alternate)

61.88.88.88

192.65.91.129 • Domain Name Server is down Contact BOC for assistance

1800 500163 (SW8)

1800 139506 (SW7)

10 Appendix D - Reference Spectrum Analyser Plots

The following plots can be used as a reference to indicate the accuracy of your SatWeb 2-way antenna installation and alignment. To achieve similar

results, antenna Azimuth, Elevation and Polariser setting will have to be carefully adjusted.

The SatWeb 2-way SkyEdge outbound is provided on B3T12 transponder. The cross polarisation check MUST be done with BOC to ensure that the

Transmit signal is not operating into the opposite pol so that no Tx energy is leaking through to the opposite polarity. If the polarity is off by only 5º,

the Tx C/No will be down by about 2dB and if the polarity is off by 10º down by more than 6dB.

1. Plot No. 1 displays the whole of the Optus B3 satellite A pol (vertical downlink) is shown.

2. Plot No. 2 displays the whole of the Optus B3 satellite B pol (horizontal downlink) is shown. SatWeb (SkyEdge) service

3. Plot No. 3 shows Optus C1 vertical downlink DVB-S carriers. This is the wrong satellite.

4. Plot No. 4 displays the whole of the Optus D1 satellite A pol (vertical downlink) is shown



Reference Spectrum Analyser Plots

Figure 1

B3 A Pol

Vertical Down



Figure 2

B3 B Pol

Horizontal

Down



Figure 3

C1 B Pol

Vertical Down

viewed by Optus 13m

antenna



Figure 3

D1 A Pol

Vertical Down

viewed by Optus 13m

antenna



Figure 3

D1 B Pol

Horizontal Down

viewed by Optus 13m

antenna

Documents

SatWeb 2-Way _SkyEdge_ Installation Manual_V7.1