PORTFOLIOSATUMIETTINEN

h0p://www.satumie=nen.comh0p://www.servicedesignthinking.com

Miettinen, Satu and Koivisto, Mikko (Eds.): Designing Services with Innovative Methods. Publication series University of Art and Design Helsinki B 93. Kuopio Academy of Design. Taitemia Publication Series 33. Otava. Keuruu. 2009

http://www.ellibs.com/fi/book/9789525018424

EXPERIENCINGWELL‐BEING:NEWSERVICEPLATFORMSANDUSERINTERFACESFORLEISUREANDWELL‐BEING2008‐2010 

WorkingasaresearchleadandprojectmanagerinaresearchprojectfundedbyTEKES(FinnishFundingAgencyforInnovaYonandTechnology)

Projectgoalswere:a) Createnewservicepla[ormsanduserinterfaceconceptsthatuYlizenewtechnologiesb) Createaservicedevelopmentmodelfortheareaofwellbeingc) ProducetechnologicalandservicesoluYonsforaccessibleleisureandtourism

Researchfunding:170 000 €

Projectpartners:NOKIAOyjh0p://www.nokia.comVTTh0p://www.v0.fiHUDLEOyh0p://www.hudle.comKuopioInnovaYonh0p://www.kuopioinnovaYon.fiFinnishAssociaYonforRehabilitaYon(FARR)h0p://www.kunnonpaikka.fi

Experience prototyping and concept development for Hudle mobile marketing service for Kuopio tourism, service launch summer 2010: http://www.kuopioinfo.fi/finnish/ perussivut/tapahtumat/ tapahtumat.php Pictures and concept: Olli Happonen

EXPERIENCINGWELL‐BEING:NEWSERVICEPLATFORMSANDUSERINTERFACESFORLEISUREANDWELL‐BEING2008‐2010 

Co‐creaYonworkshopwithusers,conceptdesignforchildren’soutdoor’ssafariDevelopingchildren’swellbeingservicesandproductsforFARRPicturesandconcept:NiinaTalaslahY

Developing new service experience for Cumulus Hotel lobby Pictures and concept: Anette Hiltunen

EXPERIENCINGWELL‐BEING:NEWSERVICEPLATFORMSANDUSERINTERFACESFORLEISUREANDWELL‐BEING2008‐2010

•  FacilitaYngNOKIAworkshopatBagaloresatellitestudioinIndia

•  TeachingdesignbasedscenarioworkandfuturestudiesmethodsfortheworkshopparYcipantsoftheShrisYSchoolofDesign,ArtandTechnologySchoolh0p://srishY.ac.in/

Picturesfromthefieldworkandtheclass

HITAUS‐servicedesignprojectwithNilsiäcityandTahko242008•  Memberoftheprojectsteeringgroup• Goalwastodesignanewserviceproductforwinterseasonoftheskiresort• ProjectleadforserviceconcepYngandexperienceprototyping

ServicescenarioforanewwinterserviceprodutforTahko,h0p://www.tahko.comPicturesandconcept:KuopioAcademyofDesign

Picture from a service product launch at Tahko ski resort: snow experience with music, fire and silence produced with the Kuopio Design Academy, http://www.tahko24h.fi/ and http://www.nilsia.fi Photo: Kari Ikonen

ServiceDesignforElderly:NewwaysofserviceproducYon2010‐2013

WorkingasResearchLeadandProjectManagerinaresearchprojectfundedbyTEKES(FinnishFundingAgencyforInnovaYonandTechnology)

Projectgoalsare:a)  Createnewservices/serviceproducYonmodelsto

supportindependedlivingoftheelderlyandthehandicappedelderly

b)  Createnewservices/serviceproducYonmodelsforrehabilitaYonoftheelderly

c)  Createnewservices/serviceproducYonmodelsfortheassistedlivingofelderly

Researchfunding:201000€Co-creation with the elderly at Viretori

Project partners: the Finnish Association of Regional Authorities http://www.kunnat.net/ Kuopio University Hospital http://www.kys.fi the City of Kuopio http://www.kuopio.fi Kuopio Evangelical Lutheran Parish http://www.evl.fi the Association of Kuopio Handicapped http://www.savokarjalaninvalidit.net/ Alina Hoivatiimi Oy http://www.alinahoivatiimi.fi/

”LostinKatutura”–capacitybuildingprojectinNamibia2010•  WorkingasaprojectleadforLostinKatutura–

project•  GoaloftheprojectistodevelopcapaciYesin

theareasofdesign

•  RunningasocialmediaworkshopwithPenduka:h0p://pendukasocialmedia.blogspot.com

Workshop poster: Niina Turtola

ServiceDesignNetworkConferenceinBerlin11.‐14.10.2010Working as a planning committe member for SDN Conference in Berlin. Participating both in tutoring a student workshop with T-labs and co-ordinating a workshop on Public Services with Sylvain Cotton (servicedesign.lu), Jussi Sorsimo (Culminatum) and Toke Stub Barter (Copenhagen Innovation lab).

Tutoring a student workshop for the T-labs (Deutche Telekom)

DevelopingnewservicesfordiabetespaYentsatCapePeninsulaUniversityofTechnology

INDEHELA (Informatics Development for Health in Africa), http://www.uku.fi/indehela is a long term North-South-South partnership in research, development and education to improve healthcare services in Africa through the development of appropriate organizational information systems. Goals of the service design workshop at the Cape Peninsula University of in February 2010 were to teach service design methods, participate the users in the service development and develop new solution for home-based care of type two diabetes. Sofia, Muniba and Anton working with community

mapping

SERVICE DESIGN NETWORK CONFERENCE AMSTERDAM 24.‐26.11.298: GET WELL SOON WORKSHOP Workshop leaders: Kuopio Academy of Design, Finland and thinkpublic, UK Target group: industry, Service Designers and those interested deepening their knowledge in this field short descripWon: This Workshop focuses on new ways to design health/public services. We’ll engage the workshop parWcipants in co‐creaWon process where they and their services will get beZer! Workshop aimes: Understanding of the complex issues to be considered when designing health service, to get parWcipants designing innovaWve soluWons to individuals' needs outside exisWng health services and to design imaginaWve new soluWons to key social challenges Workshop methods: User centered design methods (co‐creaWon, personas) PHOTOS OF THE WORKSHOP: hZp://www.flickr.com/thinkpublic  

Paul Thurston thinkpublic 

Ivo Gormley thinkpublic  

Satu Mieanen Kuopio Academy of Design  Mikko Koivisto Ego Beta 

SDN Workshop 2008: Get Well Soon, Health and Wellbeing thinkpublic / Kuopio Academy of Design

CADIPWORKSHOP,CentroAvanzadodeDiseñoeInnovacióndeProductos,UniversidadMetropolitanadeChile2008

LecturesandconsultancyoftheCAPIDChimparongoproductdesignandinnovaYonproject

‐ Projectstart‐upworkshopwithCADIPteaminChimbarongo(SMEcompaniesworkingwithwillowproducYon)‐ LecturesatUTEM‐ Projectco‐operaYononthedevelopmentofmobilelearningpla[orm

h0p://www.cadip.cl/

PicturefromChimbarongofieldworkvisit

DESIGNINGTHECREATIVETOURISMEXPERIENCE‐ASERVICEDESIGNPROCESSWITHTHENAMIBIANCRAFTSPEOPLE

Doctoral Thesis at the University of Art and Design, Helsinki in 2007

NOKIAONLYPLANET&AFRICANDESIGNINSTITUTE2007

‐ Consultancyintheco‐ordinaYonofNokiaOnlyPlanetNamibia‐ PreliminaryresearchandconseptdesignforNokiaAfricanDesignInsYtuteproject hZp://onlyplanet.nokia.com/php/public/ 

PicturesfromOnlyPlanetNamibiaworkshop

POTENTIALS‐PROJECTS1&2,WORLDDESIGNRESEARCHGROUPATTHEUNIVERSITYOFARTANDDESIGNHELSINKI2006‐2007

Projectco‐ordinaYonforPotenYals‐DesignintheFieldandDesignYourAcYonprojects

‐ SocialdesignresearchprojectsfocusingonpracYcalproductdevelopmentprojectswitharYsansanddesignpolicydevelopmentworkindevelopingcontries‐ PotenYalsteamisinternaYonalincludingmembersfrom:Finland,Colombia,Indonesia,Mexico,BrazilandNamibia.TeamhasexhibiYonsinFinlandandNamibia,2publicaYonsandseveralworkshops.Goaloftheprojectistodeveloptheoryandtoolsforsocialdesign

PicturesfromPotenYals1&2exhibiYons

PAMBILIASSOCIATIONNAMIBIA2005‐2007

EstablishingPambiliAssociaYonwithMelanieHarteveldBecker.PambiliAssociaYonpromotesNamibianCrapDesignandMarkeYng‐ WorkingasamarkeYngdirector‐ PromoYonofNamibiancrapsproductsatFORMAandHABITAREtradefairsinFinland‐ DesigningawebshopforthePambiliproductstogetherwithDesignvectorky‐ ProductdevelopmentworkshopsinKaYmaMulilowithwoodcarversandbasketweaversaswellasIbensteinfelters‐ CrapspolicyprocessfortheCityofWindhoek

Pictures:PambilicollecYonforFormatradefairBasketweavingandwoodcarvingworkshopinKaYmaMulilo

CRAFTSROUTE,EASTERNFINLAND2003‐2005

WorkingasaprojectmanagerfortheSouthOstrobothnianCrapsAssociaYon‐ Designingacrapstravelroutefortheregion‐ ProducingfuncYonalsouvenirproductswithdesinerarYsanpartnership‐ Organisingtraining‐ WorkingwithcrapsandtourismpromoYon 

hZp://www.taitoep.net/ 

CrapsRouteservicedevelopedduringtheprojectAnewcrapsshopconceptandlinenpa0erndevelopedduringtheproject

AZERBAIJANCULTURALHERITAGESUPPORTPROJECT2004

‐ WorkingasaconsultantinaCulturalHeritageSupport‐ WorkingwithShekiArYsanAssociaYonwithproductdevelopment‐ MarkeYngShekiCrapsproductsatFORMAtradefairs,exhibiYons,throughwebshopandthroughsalesvisitstoretailers

hZp://web.worldbank.org/external/projects/main?menuPK=228443&theSitePK=40941&pagePK=233757&piPK=233763&Supplierid=11954 

Silkscarvesdevelopedduringtheproject Handweavingofakno0edsilkcarpet

EUROTEX‐ PROJECT, LAPLAND 1997‐1999 Workingasaprojectco‐ordinatorfortheLappishCrapsAssociaYoninEuropeanUnionpilotprojectsforCulturaldevelopmentandInnovaYon

‐ DevelopingproductsfortexYletourists‐ WorkingwitharYsans’skillsassessmentanddevelopment‐ WorkingwithpromoYonoftexYletourism

hZp://www.taitolappi.fi/ 

hZp://www.atlas‐euro.org/pages/content/pgeurotex.htm hZp://ec.europa.eu/regional_policy/innovaWon/innovaWng/culture/081.htm  Kaija Paltto’s ateljee, a Lappish craftswoman

developed a new tourism service related as a result of the project