Curriculum Vitae SATISH VERMA Address: Ground Floor, F-42, Sector-20, Noida, UP-201301

Mobile: +91- 9560647766Email: satish2011990@gmail.com

To be a part of an organization that will provide me with a scientific and technological environment to work in, with opportunities to learn and help me use the best of my skills for the progress of the organization as well as my all-round development.

Technical Skills

Monitoring Tools

Ticketing Tool

HP-OVO-U, HP-OVO-W, Application Process Monitor, Putty, Informatica, System Center Operations Manager 2007.

HPSM, HPSC, SNOW, Global Change Management, DB Symphony.

Client OS Platforms

Network OS Platforms

Windows XP/Vista/7/8.

Windows server 2008 and 2003 (service pack 1 and 2), Windows Server 2012.

Server and Network Management & Configuration

Production Server Building and Decommissioning.

Coordinate with other Network Center in case network failure and to resolve the problem.

Creating User profile on server, roaming profile, shadow copy, GPM.

Installation, Configuration and Administration of Windows Server 2003, 2008 & 2012.

Performing Global Change Management Tasks for Windows Server 2003-08.

Patching EMC Storage Solutions drivers and builds as per the H/W changes.

Configuration of Tivoli Storage Manager Back up on Windows Servers 2003,2008 & R2.

Total Work Experience: 2.7 years

HCL Technologies : (Current Organization) May 2013 – Till Date

Project : FedEx Express & Deutsche Bank.

Designation : Analyst

Roles & Responsibilities:

Responsible for Windows Server Installation and Configuration with help of Tools like HP ILO, RDP etc.

Generating Pre-Checks and Post-Checks of Windows Server 2k3-8(Production) after OS Installation.

Installing and Configuring of Storage, Network Services, Failover Clustering, Failover Clustering with Hyper-V, Groups & Users, Windows Deployment Services, Windows Server 2008R2.

Documentation of Server configuration (RSC-Record Server Configuration) before the two phases of Decommission.

Coordinate with the Hand & Feet Support for proper Shutdown phase of Server and unmounting it from Rack.

Reclaiming the resources after shutdown (Storage, IP Configuration).

ESXi 5.1 Installation and Configuration on HP ProLiant BL460 Blade Servers.

Managing permissions of different Group & Users on the Server using Active Directory.

Creating reports for monitored resources.

Creating SOP’s for KEDB Maintenance.

Put the servers on maintenance mode and remove as and when required.

Performing various Agent Reset and bounces as requested by the support group.

Creating ticket, informing support and annotating the alert within the prescribed SLA.

Co-ordinate with vendors in case of outages to restore services.

Monitoring Servers performance, disk space and availability. Taking appropriate actions based on the type of failure/issue.

Resolving incidents in HPSM/HPSC/SNOW for different kind of issues with Windows Servers (2003, 2008, 2008R2). Hands-on experience with the above mentioned Incident Management Tools.

Analyzing the impact/urgency of the outage and notifying same with proper RCA Document.

RateGain IT Solutions Pvt Ltd in year

2012(December to May).

• Responsible for managing the life cycle of a request/ticket.• Follow-up on Escalation and updates on open tickets.• Working on Severities based on ITIL Framework.• Initiating conference bridges and working along with different supports.

• Created the documents for the beneficial of team and understanding of new joiners’.

• Trained the new joiners’ for the process.• Remote Server Maintenance (Windows).• Managing and monitoring the DHCP and Firewall Server.• Managing Active Directory including addition, deletion of Users and

OU’s.• Deploying group policies on OU’s.• Active Directory Services; Active Directory Group Policy Objects (GPO);

Group Policy Management Console (GPMC); DHCP; WINS; and DNS.

Academic Qualification

B.E. in IT from Rajiv Gandhi Technical University, Bhopal. 10+2 from KV Ponda, Goa.

Professional Courses / Certifications Preparing for MCSA Certification. Information Technology Infrastructure Library (ITIL V3)[HCL internal training]. VMWare Datacenter virtualization design and optimization with VSphere 5 (HCL Internal

Training).

Personal Interests Always eager enough to know more and more about my field and delve deep into the technologies, learning about new and emerging technologies, reading technical magazines, participating in Various forums. I like exploring gadgets, photography, music and movies.

Personal Information

Father’s Name : Ram Lal Verma

Date of Birth : 20-11-1990

Nationality : Indian

Marital Status : Single

DECLARATION:

I hereby, solemnly declare that all the details mentioned above are true and correct to the best of my knowledge and belief, and promise to present the testimonials whenever required.

References: Available on request.

Place: Noida. Satish Verma