Grange Tower Bridge Hotel, London

20th March 2017

#SAAwards @ServAptNews

2017

Judges Report

Silver Sponsors

SAASAASAASA SAASAA

SASAASAASASAASAASAWelcome

The Serviced Apartment Awards are the only awards to exclusively recognise excellence across the serviced apartment, extended stay, aparthotel and short-term rental sectors.

After a successful launch last year, 2017 has again seen more than 200 entries from around the world. These were reviewed by a panel of independent judges comprising industry professionals and corporate buyers. Two categories – the Rising Star and Industry Inspiration awards – have once again been voted for by Serviced Apartments News readers.

We’d like to off er our heartfelt thanks to everyone who entered the awards, as well as our judges and sponsors Akkomm, Brera Serviced Apartments, Grange Hotels, AA Hotel Services, Cycas Hospitality, The Fine Bedding Company, Frasers Hospitality, Harry Specters, JLL, Maxxton, Stay AKA and Oakwood Worldwide.

Thanks also to our supporting partners: Serviced Apartment News, The British Hospitality Association, Buying Business Travel, The Global Business Travel Association, HOSPA, Hospitality Interiors, Hotel Analyst, Institute of Hospitality, HOFTEL, SABA, Travel Intelligence Network and GTMC.

Piers Brown

CEO, International Hospitality Media

SASAASAASASAASAASAJudges

Many thanks to our independent judging panel who have made the awards possible by sparing us their time and expertise.

Geoff AllwrightAirbus Group

Geoff Allwright is UK travel manager for Airbus Group, which includes major aerospace companies Airbus, Airbus Helicopters and Airbus Defence and Space. Geoff has also managed travel programmes for HP and Intel in the UK. He has spoken at many travel conferences, and has been a judge for The Business Travel Awards. Geoff has four grown up children, a granddaughter, leads a youth church and enjoys cycling.

Jon Bolger

Capita

Jon is the interim group travel procurement director for Capita Plc. Jon has overseen a complete review and change to the corporate travel policy encompassing hotels, serviced apartments, rail, air, meetings, events, incentives and conferences - reducing costs and improving the operational eff ectiveness. Prior to Capita, Jon completed interim contracts across the corporate spectrum from banks, pharmaceutical, FMCG, private healthcare to BPO. Jon has a BA(Hons) Business Studies and is a keen golfer and enjoys watching most sports

Chris Bown

Hotel Analyst

Chris is deputy editor of Hotel Analyst, the newsletter for the global hotel investment community. The title is designed to understand, as well as report, the sector’s news and features through daily, weekly and bi-monthly editions. Chris has been commentating on international real estate for more than 20 years, and led the editorial team at the MIPIM international property conference. He holds a Manchester MBA, and has advised major corporations on everything from issues management to Stock Market announcements. Today, alongside Hotel Analyst, he contributes to London Planning Analyst, and City AM.

Catherine Chetwynd

Buying Business Travel

Catherine Chetwynd has written about business travel for more than 30 years and the serviced apartment sector for just over a decade. She takes great pride in being closely involved with such a dynamic sector and will celebrate noisily on reaching 100,000 words on the subject.

SASAASAASASAASAASACharlotte Evans

Condé Nast Johansens

Charlotte Evans has been group publishing director of Condé Nast Johansens Luxury Hotels, Spas and Venues guides since November 2012. Charlotte has since led Condé Nast Johansens’ digital evolution, a re-imagined website www.condejohansens.com and the introduction of an additional digital-only venue guide, in addition to 3 newly designed printed guides. This has further established Condé Nast Johansens’ position as the leading independently produced multi-media source for today¹s traveller, sourcing hotels, spas and venues for leisure and business in the UK, Europe and the Americas. Over 90 new properties have been added to the portfolio in the last 12 months, including several Luxury Serviced Apartments. Each of which have been selected by the critical eye of the Condé Nast Johansens Local Experts. These additions highlight the breadth, relevance and authority of the portfolio, recognising the destinations independent travellers intend to visit in the next 24 months.

Carol Neil

Nomura

Carol is head of corporate travel, EMEA for Nomura, Asia’s Global Investment Bank. She is responsible for the delivery and development of all travel services to Nomura Group companies in EMEA and the management of all related personnel, suppliers, technology and expenditure. Globally, Carol manages Nomura’s relationship with major inter-continental airlines and hotel groups. Furthermore, Carol also plays a key role in ensuring all regions work co-operatively in line with a co-ordinated strategy. Carol has worked in the travel industry for 17 years. She joined the board of The Institute of Travel in May 2013 and sits on a number of travel industry advisory boards. She has also been a winner of the Business Travel Buyer of the year award. Carol brings a wealth of knowledge and expertise not only in travel but also in sourcing and procurement across a wide range of corporate services. She has a Masters degree in Facilities Management, a diploma in wines and spirits and is CIPS qualifi ed.

Andrew HarringtonAHV Associates

Andrew co-founded AHV in 2001. He started his career in fi nance at Barclays de Zoete Wedd in 1989 and became a Managing Director in 1996. Andrew worked in London and Asia for over a decade, and was rated as the number one analyst globally in all all major corporate and institutional investor surveys. He has wide experience in business and founded the UK’s fi rst Convergent Telecommunications Service Provider which he grew to £25 million in revenues and over 60,000 customers in less than three years. In addition, Andrew’s family were involved in the hospitality industry for many years in the 1980s and 1990s. Andrew read Theoretical Physics at the University of Cambridge, gaining a First Class honours degree. He then completed a DPhil at the University of Oxford. He is a keen fan of Cricket and enjoys Cuban cigars.

Margreet Papamicheal

AECOM

Margreet has around 20 years of consulting experience in the real estate, hotel, serviced apartment, leisure and tourism sector. Her experience covers areas such as mixed use developments, policy reviews and strategies, project management, urban and resort hotels, restaurants, conference venues, golf resorts, racecourses and leisure real estate. Margreet has undertaken numerous consultancy assignments in the UK, Europe and the Middle East. The majority of her clients are private sector companies although her work in tourism development has been commissioned by public sector bodies. Many of her assignments required close cooperation with various large hotel operating companies and major UK banks. Some of her clients have been Whitbread, Istithmar World, University of Kent, the Government of the Kingdom of Saudi Arabia, the Strategic Commission for Tourism and Antiquities, Cottrell Park, Precis Holdings, NBGI, Dolce Hotels, Happold Consulting. Projects have included assessments of mixed use developments, tourism development strategies, leisure real estate developments, both urban and resort hotel developments, conference venues, and operational reviews

SASAASAASASAASAASASteve Proud

Citi

Steve joined Citi in August 2011. His responsibilities include management of the overall program performance and designated travel agency operations within EMEA. This role is to ensure a high-quality and cost-eff ective travel service for Citi through supplier management in partnership with the global travel functional/commodity leads. This position is also a lead in business travel intelligence and industry knowledge in support of the Citi Global Travel program in the region. In addition to leading EMEA travel, Steve is the global lead for Citi’s Global Commercial Airline Program covering more than 80 countries. Prior to joining Citi, Steve worked for just over fi ve years at Willis where he served as global travel manager as well as managing a team (UK and USA based) controlling various categories ranging from stationery, print management, global publication subscriptions and global corporate card, covering overall global expenditure in excess $100m. Steve also worked at Hogg Robinson Group for 18 years in various roles spanning operations, account management and business management.

George Sell

Serviced Apartment News

George is the editor of Serviced Apartment News, the only dedicated online news and information resource for the serviced apartment, aparthotel and extended stay sector. He also edits sister website Boutique Hotel News, and has worked for International Hospitality Media since the company’s inception. With a background in both b2c and b2b journalism, George specialises in property, travel and hospitality. He has edited and written for a wide range of websites, magazines and newspapers.

Mark Skinner

Highland Group

Mark Skinner has more than 30 years experience in the hotel-real estate industries. The Highland Group provides consulting services on all types of hotels but is perhaps best known for their work in the extended-stay sector. A noted expert on extended-stay lodging and serviced apartments, Mark’s research in this sector includes all primary and most secondary markets in the US, Canada and three European countries. As a partner with the Highland Group, Mark produces comprehensive annual and quarterly reports on the US extended-stay hotel industry. He was one of the founders of the Extended Stay Lodging Report and the Corporate Housing Report which are now in their 15th year of publication. Highland Group research has been featured in several publications including the Wall Street Journal, New York Times, San Francisco Chronicle, Barron’s, Forbes, USA Today, Hotel Motel Management, Multi-Family Executive and Business Travel News.

SASAASAASASAASAASACarl Weldon

HFTP

Carl Weldon is chief operating offi cer Europe for HFTP (Hospitality Finance and Technology Professionals). HFTP is the global professional association for Financial and Technology personnel working in hotels, clubs and other hospitality-related businesses. HFTP are the producers of HITEC – the largest Hospitality Technology Event in the world – with HITEC coming to Europe in Amsterdam in March 2017. Carl was previously chief executive of HOSPA until February 2016. Carl was appointed CEO by BAHA originally in March 2005 and subsequently re-launched and completely re-branded it with its launch as HOSPA in November 2011. HOSPA’s annual conference and exhibition – HOSPACE - is now attended by industry leaders and over 450 attendees (in 2015). Previously Carl has been in hospitality fi nance, planning and operations for more than 35 years with companies such as Forte Hotels, Holiday Inns International (UK, EMEA and worldwide International), Periquito Hotels, Noble House Group and Regal Hotel Group with responsibility for fi nancial and commercial control of more than 120 Hotels.

Camil Yazbeck

Patron Capital

Camil Yazbeck is investment director & partner – hospitality & leisure for Patron Capital, a pan-European private equity real estate investor, representing €2.5 billion of capital across several funds and related co-investments. Patron’s hospitality platforms consist of 53 multi-branded hotels spread across nine countries and include Jupiter Hotels, Luxury Family Hotels, Generator Hostels and The Spencer Hotel Dublin. Patron’s strategy is to back local partners and management teams in growing their respective business. Camil leads all aspects of origination, acquisition, underwriting, execution and asset management of new and existing investment opportunities in Patron’s hospitality sector investments. Prior to joining Patron, Camil spent over 20 years in the hospitality industry, focusing on all aspects of hotel operations in a variety of roles throughout the world. He held several senior positions with international hotel companies, including Operations Director, Group and Area General Manager. He acquired extensive experience moving up the ranks in hotel operations, in hotel pre-openings as well as the extended stay hotel market, within independent and branded hotels including Le Meridien, Crowne Plaza, Holiday Inn, Mercure, Best Western, The Ascott Group, Citadines and Staybridge Suites. Camil earned his MBA from IMHI - Cornell University and ESSEC School of Management, and his French Diploma in Hotel Management from the Lycée Hôtelier Château Bellerive (Grenoble Academy, France).

SASAASAASASAASAASAJudge’s comments

Rising Star AwardVoted for by Serviced Apartment News readers

ShortlistedDarin Karp, ReloQuestAga Rosinska, BridgeStreet Global HospitalityCharlotte Winter, Blvd Suites

WinnerNicolas Dubas, Cycas Hospitality Part of the opening team at Staybridge Suites

London – Stratford City in 2012, Nicolas has developed his career signifi cantly. With a Masters in International Tourism and Hospitality Management, Nicolas started out as Guest Services Representative. In 2015 Nicolas participated in a ‘back to university’ learning experience with the IHG European Business School and Oxford School of Hospitality Management. The course was designed to nurture young talent and fi nd new and innovative approachesto business practice. Quickly embracing the brand values and demonstrating commitment to the hotel’s long term success, Nicolas was promoted to his new role as Rooms Division Manager in late 2016. Developing the dream team Nicolas’ passion for developing his team and driving guest satisfaction has paid off immensely. Working closely with the Cycas Culture Team, Nicolas has independently selected the right people to deliver the best customer serviceby embracing the company ethos for employing people with ‘personality’. Nicolas has championed the on-boarding process and is heavily involved in the development journeys of each member of staff . With his leadership skills, the hotel has achieved outstanding results for customer satisfaction and is the only IHG hotel in the group to have allgreen metrics.

Industry Inspiration Award

Voted for by Serviced Apartment News readers

ShortlistedAnett Gregorius, Boardinghouse Consulting and Apartmentservice GermanyGuus Bakker, Frasers HospitalityPaul Constantinou, Quest Apartment Hotels

WinnerCharlie McCrow,The Apartment ServiceCharlie McCrow is a highly trusted and

respected professional amongst his peers in the corporate housing and serviced apartment sector and the wider hospitality community. With a background in property development and construction, and in supporting the growth of the sector through active participation in industry associations and bodies, Charlie was also a founder member of the UK ‘s Association of Serviced Apartment Providers. Under his leadership, The Apartment Service is at the forefront of innovation in the sector. GSAIR, the Global Serviced Apartment Industry Report, (now in its 6th edition) was the fi rst ‘educational’ publication that allowed investors, operators, corporates and their agents to share their knowledge and opinion of a growing and diverseglobal industry. The company has in the last three years also launched The TAS Alliance, providing a connected platform for operators globally to work together to create ‘end to end’ solutions for buyers. As one of the most experienced corporate housing operators in the industry, Charlie has continued to invest and increase the number of Roomspace operated apartments across Europe and the UK, this brand is undergoing a complete overhaul ensuring a concentration on the guest experience, stakeholder engagement, focusing on sustainability, product development, training and most importantly, people. Charlie’s continued investment in connected technology and in The Apartment Service as a ‘global’ agency (with sales and service offi ces in seven global cities) has ensured that this 35 year old company continues evolve, expand and thrive in an ever-changing and unpredictable world.

SASAASAASASAASAASABest Agent

Shortlisted

Acomodeo“A good innovation to help serviced apartment companies

market and distribute their products.”

Best Aparthotel

Shortlisted

SACO The Cannon“SACO listened to customers and as a result, has successfully

established The Cannon as a new style of aparthotel with

a warm, lively social element and good staff knowledgeof the environment.”

Staycity Paragon Street York“Staycity continues to up its game with new ideas and then

make them the norm. Staff training, satisfaction and retention are clearly a priority.”

Winner

Zoku Amsterdam“Zoku set out to provide a disruptor product for a nomadic

community and engaged with them to do it - and continues

to engage. The product and its success are very impressive.”

Judges’ comments

SASAASAASASAASAASABest architecture/external design

Shortlisted

Oh! Porto“A bold and clever scheme with a contemporary look that

manages to sit comfortably in its historical surroundings,

while off ering a fl exible range of accommodation.”

Stradonia Serviced Apartments“Although a lot of the architecture was clearly dominated by

the historic shape of the building, a lot of work has gone into

sympathetically restoring it.”

Winner

NEST Geneva“This undoubtedly modern building refl ects its heritagewith great integrity and creativity. It truly fi ts within its

environment and contributes to it.”

Best Branded Residence

Shortlisted

Jumeirah Living World Trade Centre Residences,

Dubai“A sleek and modern operation that uses the Jumeirah brand

to good eff ect and has eff ectively targeted the exhibitioncentre market.”

Oakwood Residence Aoyama “A family friendly property which delivers on its promises,

as shown by excellent guest feedback.”

Winner

4 Cornwall Gardens - The Harrington Collection“A stylish property with an air of understated luxury

and discreet but high quality service.”

Judges’ comments

SASAASAASASAASAASABest extended stay hotel

Shortlisted

Capital Centre Arjaan by Rotana

“An ideally located hotel, providing excellent service andall the amenities a an extended stay guest would require.”

Majestic Arjaan by Rotana“A fi rst class hotel off ering luxury in its spectacular suites

and apartments.”

Winner

AKA Sutton Place“A luxury long-stay property which creates a bespoke,

luxurious experience for its guests.”

Best independent operator

Shortlisted

Cheval Residences“Incredible interior design and innovative marketing strategies

with international reach to key markets.”

SACO The Serviced Apartment Company“A wide variety of qualitative services within the hospitality

industry, recognising the fragmentation of potential clients.”

Winner

Clarendon Serviced Apartments“A world-class company with a great reputation and superior

talent. Clarendon strives to constantly exceed expectations through innovation and service.”

Judges’ comments

SASAASAASASAASAASABest innovation/disruption

Shortlisted

Maxxton“The Maxxton approach of making very complex systems intuitive for customers to use is winning business across

a wide range of accommodation sectors.”

ReloQuest“A great idea with its disruptive but simple to use technology.”

Winner

Airportr“A welcome and innovative solution to make air travel,

especially for business, that little bit easier.”

Best interior design

Shortlisted

Stradonia Serviced Apartments“The property not only looks good but practicalities

for both staff and guests have been included.”

Zoku Amsterdam“Every element of the hotel - from furniture to space and how

it is used - has been tailored to its digital nomad audience.”

Winner

Oakwood Studios Singapore“This property has successfully been designed with its millennial

audience in mind, with uncluttered multi-functional spaces.”

Judges’ comments

SASAASAASASAASAASABest international operator

Shortlisted

Frasers Hospitality“A company with some innovative strategies, which

understands the eff ective use of brands.”

Oakwood Worldwide“An impressive entry, highlighting a very broad range

of initiatives and innovations.”

Winner

BridgeStreet Global Hospitality“A restlessly innovative company, its embracing of the sharing

economy and launch of a business travel OTA really make

BridgeStreet stand out among its peers.”

Best marketingor branding campaign

Shortlisted

Cheval Residences – Christmas campaign“Good marketing campaign, clearly highlighting the essence

of their brand and showed how they took full advantage

of the season.”

Oasis“Very succinct with good use of videos.”

WinnerApple Apartments

“A good campaign which refl ected what the company is trying to portray. Well played out objectives, execution and ROI.”

Judges’ comments

SASAASAASASAASAASABest sales/account management team

Shortlisted

Cheval Residences“A comprehensive and innovative approach to sales and

account management is proving successful, as demonstrated

by some very impressive growth fi gures.”

V-Suites sales team“An impressive and dedicated organisation with a clear

overview of its clients’ needs and how to best meet them.”

WinnerZoku Amsterdam

“A company which has demonstrated fresh thinking in every

aspect of its operations has clearly put a huge amount of

thought and eff ort in to ensuring the corporate’s booking experience matches the on-site stay.”

Best service provider

Shortlisted

Maxxton“A company which is adapting its industry leading software

from other areas of hospitality to the serviced apartment

sector, with impressive results.”

YourWelcome“A progressive company with clear goals and a product which

is tailor made for its target market.”

Winner

ElinaPMS“A product making waves in the sector and an excellent entry.”

Judges’ comments

SASAASAASASAASAASABest Serviced Apartment

Shortlisted

Fraser Suites Kensington London“Clearly run to very high standards across all departments.”

Staying Cool at the Rotunda, Birmingham“A great property operated by a progressive and engaged team,

with tremendous guest satisfaction scores.”

Winner

Staybridge Suites London - Stratford City“The fi rst London Staybridge Suites property is still setting

a very high standard, a worthy winner.”

Best short-termrental platform/operator

Shortlisted

Oasis“Particularly good in the customer service department.”

RentalsCombined.net“A good entry clearly outlining the company’s goals

and achievements.”

Winner

Hostmaker“A good model with an inspiring leader and an engaged team.”

Judges’ comments

SASAASAASASAASAASABest use of social media

Shortlisted

House of Fisher“A thoughtful approach to social media executed

by a responsive and proactive team.”

SACO The Serviced Apartment Company“Very good examples of social media use to engage

with and retain customers.”

Winner

Apple Apartments“Well thought out and executed. Very good use of Twitter

as a customer service tool.”

Best use of technology

Shortlisted

Avvio“Cutting-edge booking engine technology”

YourWelcome“Good use of technology for modern guest requirements”

Winner

ReloQuest“An excellent submission, demonstrating great use

for a particular need area.”

Judges’ comments

SASAASAASASAASAASAAttendees

Name Title Company

Adam White Managing Director Baxter Hoare

Aga Rosinska General manager Bridgestreet Global Hospitality

Ajay ThakkarDirector, Corporate Sales & Account Management

Travelport

Alexandra CowanGlobal Account Coordinator Team Lead

Oakwood

Alexis Burton Owner / Managing Director

Supercity Aparthotels

Alistair Latham Director -Hotels Agency Colliers

Alistair Sandall Commercial Manager

AA Hotel & Hospitality Services

Alwyn Burrage Supplier Relations Manager ATPI

Andre Van Der Bijl

Director of Global Sales Groups UK Ireland and Scandinavia

Jumeirah Group

Andrew Harrington Co-Founder AHV Associates

Andrew Hunter Director Europe Adina Apartment Hotels

Andy Craddock Marketing Director Guestline

Andy Townsend Chief Executive Legacy Hotels & Resorts

Aneal Sadiq Head of Business Development House of Fisher

Ani Chirita Rooms Division Manager Sanctum Soho

Anjali AroraDirector of Business Development, Europe

Oasis Collection

Anna Corkill Development Director UK IHG

Anthony Lewis Operations Manager Oakwood

Arseli HarputSales Manager at Grosvenor House Suites

Jumeirah Group

Astrid Chambers General Manager Fraser Place Canary Wharf

Beau Barron Vice President Oaktree Capital

Ben Cohen Apple Apartments guest

Ben Harper Commercial Director SACO

Name Title Company

Ben Pires General Manager Cheval Residences

Bénédicte Earl Apple Apartments

Benjamin Djebali Head of Operations Brera

Bertrand Maik Area GM Continental Europe Frasers Hospitality

Bethany Phillips Newbook guest

Bobby Borislavova General Manager Fraser Suites Queensgate

Caio Merino Co-founder Merino Hospitality

Carl Weldon Chief Operating Offi cer Europe

Hospitality Finance and Technology Professionals

Carly Fitzpatrick Managing Director Portfolio Group

Carol Henshall Managing Director PMA Global Mobility Resources

Caroline Lewis Senior Global Sales Manager Cheval Residences

Caterina Zorzan Operations Manager / Data Analyst YourWelcome

Catherine McGavock Regional Vice President GBTA

Cecilia Oliveira International Sales Manager AKA

Charitha Hettiarachchi

Senior Business Development Manager

Grange Hotels

Charlie McCorry Apple Apartments

Charlie McCrow CEO The Apartment Service

Charlie Rosier Director Cuckooz

Charlotte Bliss International Sales Manager CAT Publications

Charlotte Evans Group Publishing Director

Conde Nast Johansens

Charlotte Winter Business Manager EMEA Blvd Suites

Chimene Pratt Client Manager Akkomm Ltd

Chloe ChurtonBusiness Development Executive

Grange Hotels

Chris Bown Deputy Editor Hotel Analyst

SASAASAASASAASAASAName Title Company

Chris Curtis General Manager Finance

Adina Apartment Hotels

Chris Petty Managing Director Newbook

Chris Phillips Marketing Coordinator Apple Apartments

Chris Rose Head of Marketing Avvio

Chris Thomas

Director of Sales Holiday Inn and Staybridge Suites London

Cycas Hospitality

Chris Toogood Apple Apartments

Christiane Anstoetz Head of Sales and Marketing Brera

Christopher Lovold Managing Director Elina PMS

Claire Barrie Sales Director Clarendon

Clare Ace Director of Supply and Revenue SACO

Cornelia Montgomery

Snr Director Global Supply Community

Bridgestreet Global Hospitality

Craig Duguid National Sales Manager The Spires

Craig JohnsonBusiness Development Manager

Grange Hotels

Daiva MacionyteRevenue and Reservations Manager

Cheval Residences

Daniel Freeman Sales Manager Otrum

Daniel Hobden Newbook guest

Daniel Layton Head of Business Development Veeve

Daniel Poole Managing Director Stradonia Serviced Apartments

Darin Karp Founder ReloQuest

Darryl Walker Head of eCommerce and Distribution SACO Apartments

David Bailey Senior Director - Head of Consultancy CBRE

David Brown Director PMA Global Mobility Resources

David Curtis-BrignellBusiness Advisor, Tourism & Hospitality

David Newton SACO Apartments

Name Title Company

David Hossack Head of UK Hotels -Valuation Colliers

David Kijlstra Commercial Lead ZOKU

Dean Madge Managing Director Supercity Aparthotels

Declan Fitzhenry Newbook guest

Declan Sweeny Groups General Manager Marlin Apartments

Deepti Patankar Co-founder HostMaker

Dev AnandThe Hotel Marketing Company

Dexter Moren Director Dexter Moren Associates

Diana Ndirwa Finance Director EMEA Frasers Hospitality

Diane Scott Senior Hotel Consultant Katten

Duncan Chappell Commercial Director Elina PMS

Duncan Mayes Finance Director House of Fisher

Ed Rogers Key Account Manager Avvio

Edel Hayes Key Account Manager Avvio

Elisabete Almeida Residence Manager

Fraser Suites Kensington & Fraser Residence Price of Wales Terrace

Elkie Nicholas Brand Director RentalsCombined.net

Ellen Gunsing Maxxton

Elwin Vreeke Technical Consultant Maxxton

Emily Manson

Journalist, Wordsmith, Hospitality Lifer. Founder

Articulate Content and Proclaim Communications

Emma Dean Director of Sales Cycas Hospitality

Emma StroudMarketing Development Manager

Cheval Residences

Emmett Roepke Architect 24/8

Eric Gummers Partner Howard Kennedy

Attendees

SASAASAASASAASAASAName Title Company

Eric Jafari Managing Director SACO

Eric-Jan Krausch Chief Executive Offi cer Acomodeo

Evert Lombaert Sales Executive IHM

Fabienne O’Neill Director Cuckooz

Fergel Twomey General Manager Cheval Residences

Filippo Cavandoli Development Director Brera

Fiona Armstrong Commercial Director Fine Bedding Company

Fiona Wilson Group Management Accountant

The Edinburgh Collection

Francine Heywood Director of Sales and Marketing GuestRevu

Frank Reeves CEO Avvio

Gemma Mcintyre London Travel Consultant Veeve

Geoff Allwright UK travel manager Airbus Group

George Sell Editor-in-Chief IHM

George Westwell Managing Director Cheval Residences

Georgiana Chifu Cycas Hospitality

Georgina Burnett Presenter

Gerard Nolan MD and Founder Gerard Nolan & Partners

Giles Horwitch - Smith Managing director Res: Harmonics

Gintas Kryzius Operations Manager Apartment Stay

Giovanni Valentini General Manager Cycas Hospitality

Glenn Turner Reservations Team Leader Roomspace

Graham Cook Head of Sales Travel Intelligence Network

Graham Ross Fcm

Greg WestMarketing & Partnerships Manager

Airportr

Guus Bakker Chief Executive Offi cer, EMEA Frasers Hospitality

Name Title Company

Hannah MacgregorBusiness Development Manager

Newbook

Harry Douglas Associate Director, Hospitality HVS

Haydn Fentum CEO Bespoke Hotels

Heather McNamee Area GM United Kingdom Frasers Hospitality

Helen Brough Creative director Helen Brough Designs, 24/8

Henry Bennett Co-Founder YourWelcome

Ian Dockreay Travel Intelligence Network guest

Ina Ottmann Legal Offi cer, EMEA Frasers Hospitality

Inga Gilpin Executive Housekeeper Cheval Residences

Inmaculada Martinez-Ruiz

Vice President Corporate Sales NH hotels

Irina Keen Global Account Manager

National Corporate Housing

Ivan Puzzovio Property Specialist Team Lead Oakwood

Ivana Perkins Newbook guest

Jack KenyonBusiness Development Executive

Avvio

Jake Seage Head Of Trade Sales Go Native

James Swift

Co-Founder, Director of Business Development & Operations

Urban Stay

Jane Pendlebury CEO HOSPA

Janet Roberts Culture Coach Cycas Hospitality

Janice Cardenas Account Manager The Ascott Limited

Jason DelaneyDirector of Brand, Product and Marketing

Staycity Aparthotels

Jason Macgregor Newbook guest

Jean Pierre Mampeay CEO, Founder Maxxton

Jennifer Cummins Global Service Specialist Blvd Suites

Attendees

SASAASAASASAASAASAName Title Company

Jenny DreilingCo-Founder, Director of Finance and Marketing

Urban Stay

Jeremy MonkSenior Vice President Real Estate

Sabal Financial

Jermaine Weekes Director of Operations Apple Apartments

Jo Gardner Corporate Sales Consultant Guestline

Jo Layton MD - Group Commercial Sales

The Apartment Service

Jo Redman Marketing Director SACO

Joanna Cross Client & Services Director Clarendon

Jodie Thompson Account Manager LOFT Interiors

John Bower Chief Product Offi cer YourWelcome

John Wagner Director Cycas Hospitality

Jon BolgerGroup Travel Orocurement Director

Capita Plc

Jonas PetrauskasBusiness Development Analyst

Frasers Hospitality

Jonatán Mirajes Apple Apartments

Jonathan Wheeler Operations Supervisor

Omega World Travel

Jonh Woolley MD Hypnos

Joris Tensen Real Estate Developer ZOKU

Joshua Martin Quality & Brand Executive Roomspace

Jouke Baaima Director, Co-Owner Corporate Housing Factory

Julian Gregory Managing Director Buying Business Travel

Julie Cooper Manager Membership GTMC

Karen Mills Guest Services Manager AKA

Karina Takhar Assistant Marketing Manager Cheval Residences

Kate Fletcher General Manager Cheval Residences

Kath White Business Consultant Fine Bedding Company

Name Title Company

Katharine Pottinger Chief Hospitality Offi cer Oasis Collection

Kathryn Keough Head of sales Fine Bedding Company

Katie Houghton Head of Sales IHM

Kimberley Barber Sales Manager at Staybridge Suites Cycas Hospitality

Kiran Melessa Velu Property Advisor CIMB London Branch

Kit Lennard Chief Engineer & Security Manager Frasers Hospitality

Kristina HanecakovaBusiness Development Executive

Chris Garrod

Kristina Rihanoff Apple Apartments guest

Lana Green Managing Director Hotels for Sale

Laura Melbourne Property Coordinator Roomspace

Laura Prosser General Counsel Cheval Residences Ltd

Lauren SmallTraining and Implementation Manager

Newbook

Lavinia Rusu Marketing Lead IHM

Leon Kiteley General Manager The Edinburgh Collection

Linda Read Director of Finance The Apartment Service

Liz Callaghan Head of Revenue Cheval Residences

Liz Devaney Head of Sales The Apartment Network

Lorna BoscoVice President Business Development

ReloQuest

Louise Doyle Events & Marketing Manager

British Hospitality Association

Louise Merino Director Merino Hospitality

Lucy Hollingsworth Portfolio Group

Mai-Lan de Marcilly Principal - Real Estate KKR

Małgorzata Ewý Marketing Manager Stradonia Serviced Apartments

Marc Sandfort Area Manager The Ascott Limited

Attendees

SASAASAASASAASAASAName Title Company

Marcelina Gwiżdż Interior Design Team Leader

Iliard Architecture and Management

Mark BeaumontManaging Director, Head of United Kingdom

FREO Group

Mark Dolan Comedian

Mark DunneBusiness Development Manager

Bitbuzz

Mark EvansBusiness Development Manager

GuestRevu

Mark Gilhawley Director JLL

Mark Gillings Area General Manager Cycas Hospitality

Mark Harris Director Travel Intelligence Network

Mark Houston Global Account Director

The Apartment Service

Mark Rising Group Sales and Marketing Director AGM Group

Mark Rodley Sales Manager GTMC

Martin Fieldman Managing Director Abode Bed & Continental

Martina KanchevaBusiness Development Executive

Grange Hotels

Martyn Ball Human Resources Manager The Ascott Limited

Mary Noonan Design Manager Adina Apartment Hotels

Matt Roberts Commerical B2B Leader SACO

Matteo Ghedini CEO Brera

Matthew Bieszczad Senior Account Manager The Ascott Limited

Matthew O’Neil Grange Hotels

Matthias NiemeyerHead of Development Germany

Adina Apartment Hotels

Melanie Degand Director of Account Management

The Apartment Service

Mercedes Lopez Account Manager Oakwood

Michael Berendsen Director, Co-Owner Corporate Housing Factory

Name Title Company

Michael Boaden The Apartment Service

Michael Helfgott Partner Taylor Wessing LLP

Michael McDonnell Revenue & Analytics Manager

The Apartment Service

Michael O’Brien Apple Apartments

Michael Speranza Counsel Katten

Mike BestSenior Business Development Manager

Bitbuzz

MJ Paschall Senior Vice President AKA

Mona Shah Managing Director and Chocolatier Harry Specters

Nakul Sharma Founder and CEO HostMaker

Nam Quach Managing Director DC Advisory

Natalie Blachford Account Manager Custard Communications

Nathan Ridgwell Strategic Sales Consultant Guestline

Neil Ashby Director Akkomm Ltd

Neil Fernandez Newbook guest

Neil Simpson Head of Business Development ITM

Neil Taylor Operations Director Cheval Residences

Niamh Power Head of Account Management Avvio

Nic Rayner Director EPR Architects

Nico Nicholas CEO RentalsCombined.net

Nigel Woods Managing Director Landlord Smart

Nikki Stimson Marketing and PR GBTA

Niklas Hoff Director, Global Sales, UK

Preferred Hotel & Resorts

Nina Lesnik Operations Manager Nest Geneva

Nity TripathiSenior Business Development Manager

Grange Hotels

Patrick Hegan Senior Revenue and Fulfi lment Manager Oakwood

Attendees

SASAASAASASAASAASAName Title Company

Patrick Macphail Head of Marketing Harrington Collection

Paul Gorry Principal Sales & Marketing Manager

Willmott Dixon Interiors

Paul Loram Co Founder YourWelcome

Paul Rands VP Development Bridgestreet Global Hospitality

Paul Stocker

Vice President Sales, Marketing and Revenue Management

Oakwood

Paul Taylor Director Staying Cool at the Rotunda

Paul Wait CEO GTMC

Paula Cullen Director of Sales & Distribution Go Native

Pedro Simes Commercial Director Flying Butler

Peter Ducker Chief Executive Institute of Hospitality

Peter Morgan Commercial Director Clarendon

Petya IvanovaBusiness Development Executive

Grange Hotels

Philip Watkins Partner Katten

Piers Brown CEO IHM

Ralph Hadamek Senior Director Operations VINN GMBH

Rebecca Brooks Managing Director - UK Abbey Ireland & UK

Rebecca Hollants-Van Loocke

Regional General Manager The Ascott Limited

Reiner Nittka CEO / Member of the Executive Board GBI

Rekha Toora Real Estate Investment Manager Aprirose

Remi Tourrade Contracting Coordinator Apartment Stay

Riccardo Zappia Director Akkomm Ltd

Richard Majewski Owner ESSA Consultancy

Ricky Kapoor Commercial Director Europoint Holdings Limited

Rina Ramirez Director of Business Travel NH Hotels

Name Title Company

Rob Harris Principal Elementa Consulting

Robert Brown Newbook guest

Robert Somner Sales Director Harrington Collection

Robin Sheppard Chairman Bespoke Hotels

Romy van Veldhoven

Short Stay Group Amsterdam BV

Rosa Pointer Content Marketing Executive YourWelcome

Rula Costa AGM Group Guest

Saar Sharon Managing Director West Ridge Asset Management

Samantha Ward UK Hotels Leader PwC

Samira Raj Product Analyst Avvio

Sara Nolan Hospitality Groups Sales Manager

Fine Bedding Company

Sarah Peters Commercial Manager

Institute of Hospitality

Sarah Whydle WSP Group

Sartaj Deegan Director of M.I.C.E Sales Grange Hotels

Sean Ferris Publishing Director Alchemy Contract Publishing

Sean Worker CEO Bridgestreet Global Hospitality

Selina Wakeling Head of Sales Cheval Residences

Seth Hanson Supply Chain Executive Oakwood

Severine Obertelli Sales and Marketing Manager Maxxton

Shabina AwanDirector Partnerships & Alliances

The Apartment Service

Shaun Hinds Managing Director Bridgestreet Global Hospitality

Sheetal GirdhariMarketing & Membership Manager

Institute of Hospitality

Sheetal Kapoor Managing Director Europoint Holdings Limited

Shilpa Chheda Partner KLSA / PKF London

Sietske Hamelink Sales and Marketing Executive Maxxton

Attendees

SASAASAASASAASAASAName Title Company

Simon Jenner Sales Res: Harmonics

Simon Sabonitas General Manager Harrington Collection

Simon Stacy Fund manager Cromwell property group

Sin-Han Thiede Director of Sales and Marketing capribyfraser.com

Smaranda Radicati di Brozolo Head of Design Brera

Sophie Turner Administration Executive GTMC

Sowgol Zarinchang Director JLL

Stefan Schoenmaker Implementation Consultant Internet Maxxton

Stella D’Angelo Reservations and Revenue Manager The Leonard

Stephanie GirvanBusiness Development Manager

Hypnos

Stephen Hanton CEO SACO

Stephen McGregor Relationship Director RBS

Steve Proud

EMEA Travel Manager & Global Airline Program Manager

Citi

Steven Cowie

General Manager at Holiday Inn and Staybridge Suites Stratford City

Cycas Hospitality

Susan Cully MD Marlin Apartments

Susanna Palmér Apple Apartments

Tanya StallardLondon and South East Area Sales Manager

Guestline

Teresa Gray Sales & Marketing Insight Manager Clarendon

Terry Green Partner Katten

Tim Westlake Bryant Development Director

Bridgestreet Global Hospitality

Tom Newcombe Digital Editor Buying Business Travel

Tom Parsons Software Engineer YourWelcome

Toni Burrows Client Manager Akkomm Ltd

Name Title Company

Tony Bray Owner PuRE Real Estate Solutions

Tony Matharu Chairman Grange Hotels

Tracey Stephenson Managing Director Staying Cool at the Rotunda

Tracey Woods Managing Director Landlord Smart

Tracy Zappia Client Manager Akkomm Ltd

Ushma Patel Cycas Hospitality

Vanessa McCrow Director Roomspace

Vedrana Bilanovic Riley Founder and CEO Ciel Capital Ltd

Vicky Payne Account Manager YourWelcome

Vijay Vaish Head of Sales Grange Hotels

Will Dear Principal Crosstree Real Estate Partners

William Kirkpatrick Partner Gerald Eve

Wojciech Witek CEO Iliard Architecture and Management

Zeera Stuart Operations Manager Mara Inc

Zobert AslouneBusiness Development Manager

Clarendon

Attendees

SASAASAASASAASAASA2017

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