SARAHLYDIA

STEPHANIE

Feedback to improve performance

Ways to Receive Feedback

Best three ways to receive feedback from customers Surveys Feedback Boxes Reach Out Directly

Surveys Easy to set up and easy to analyze Will ask specific questions

Feedback Boxes Surveys may not ask the right question that applies

to a customer, a feedback box (at the bottom of a website page) allows customers to write their own opinion.

Reach Out Directly To truly understand your customers, go talk to them Most undervalued method, but very informative Able to ask deeper questions

Importance of feedback

Most people in the workplace suffer from a lack of performance feedback

Feedback is powerful as it helps people get on track, it serves as a guide to assist people to know how they and others see their performance.

Importance of feedback

Feedback can also be very motivating and energizing.

It has strong links to employee satisfaction and productivity.

People like to feel involved and identified with their organization.

Constructive Criticism

Constructive criticism is defined as a review, observation, or assessment that can be in the form of appreciation

3 Things for Constructive Criticism Gives Insight Furthers Trust No Resentment

Constructive Criticism (cont.)

Valuable Insight Objectivity gives viable ways to improve product

Furthers Trust Giving others honest opinion shows you value their

workNo Resentment

Constructive criticism is only given when invited to give it; resentment stems from unsolicited criticism