Embed Size (px)
Citation preview
Sarah Dillon
25 Verbena Park, Sutton, Dublin 13 | (085) 200 4588 | [email protected] | LinkedIn
KEY SKILLS
• An experienced team leader with the ability to manage cross-functional teams and multi-disciplinary projects.
• Critical thinking, decision-making and problem solving skills.
• Planning and organising.
• Excellence Personal Communication skills.
• Project management skills: Influencing, leading, negotiating and delegating abilities.
• Conflict resolution.
• Adaptability.
EDUCATION
National College of Ireland, Dublin, Ireland 2015
Bachelor of Arts in Human Resources Managemet
Relevant Coursework: Strategic Management, HRM, Employment Law, Industrial Relations and Organisational
Behavior
Dissertation: An Investigation into What Conflict Exists Between IT Engineers and Salespeople in Medium-
sized Technology Company in Ireland. Is it Process or Personality Based?
Awards: Honours Degree- 2.1
Fas Training Centre, Ballyfermot, Dublin, Ireland 2009
Manual and Computorised Payroll and Accounts
Awards: Level 5 Award- Distinction
ADDITIONAL TRAINING
PRINCE 2 Foundation (2014)- SureSkills Ltd.
Microsoft Project Training (2015) – SureSkills Ltd.
IT SKILLS
Microsoft Office Word, PowerPoint, Excel, Outlook, Microsoft Project and Viseo.
Variety of in-house systems such as Salesforce, Great Plains, Sage and Service Now. EXPERIENCE
Travelling December 2015- December 2016
North America, South America and Europe.
Worked as a Server in the USA where I helped organise a large scale St. Patricks Day event catering for
700 people in Florida.
Budgeting and planning was vital aspect of this trip.
Improved communication both verbal and nonverbally to overcome language and cultural barriers.
When travelling in South America I took basic Spanish lessons to adapt to my new surroundings.
WORK EXPERIENCE
MJ Flood Technology, Dublin, Ireland June 2015-December 2015
Project Manager
Managed a large range of IT projects ranging from 10 user Office 365 rollouts to a large RDS project.
Implemented PRINCE2 methodologies in projects by creating relevant documentation and stage
boundaries. This involved reporting the Project Board.
Had full responsibility over project success and being the main point of contact for customer ensuring
all project objectives were met and project signoff attained.
Program Manager June 2014 – June 2015
Contracted to work in Three Ireland and had full Responsibility for the rollout a suite of IT services to
Educational Training Boards (formally VEC’s) throughout Ireland.
Designed business processes to ensure smooth project implementation and defined the team roles and
responsibility matrix. This also involved the organizing, chairing and taking the minutes of regular
project team meetings and present any updates to relevant Stakeholders. The management of certain
contracted work within the project was supervised and agreements put in place.
Project managing the on boarding of schools from the sales phase to the project close phase. This
involved the managing of all existing third party agreements.
Fixed-line Coordinator January 2013-June 2014
Coordinated all aspects of O2 fixed-line broadband in MJFlood, involving the scheduling of engineers to sites throughout Ireland and managing order escalations promptly and efficiently.
Ordered and assigned IP addresses through an Eircom Portal and documented this information.
Liaised with O2 customers via telephone regarding IP information; scheduled appointments and attended development meetings with O2, which involved decision making and problem solving.
Receptionist January 2012-January 2013
Met and greeted customers in the reception area as well as answered telephone calls efficiently and transferred them to necessary extensions throughout four companies in the MJ Flood Group
Administered and did the account work on Excel and internal programs.
Managed meeting room bookings and meeting arrangements. HOBBIES AND INTERESTS Travelling, Music, Charity Fundraising, Hiking and Networking REFERENCES
Excellent references available on request.
