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www.tejari.com

Saqib Iqbal Chief Operating Officer Saqib Iqbal Chief Operating Officer

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  • Saqib Iqbal Chief Operating Officer Saqib Iqbal Chief Operating Officer
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  • Developing the Concept of E-Government
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  • Ease the lives of people and businesses interacting with the Government and contribute in establishing Dubai as a leading economic hub. H.H. Sheikh Mohammed Bin Rashid Al Maktoum, April 2000 The Mandate
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  • Was defined as a quest to revolutionize Government services. Sparked a massive reassessment of how IT and the internet could be used to increase transparency, improve service delivery and reduce costs. Every one of Dubais 24 Government agencies were online with services within 18 months Today more than 600 eGovernment services (over 170 transactional) The Response
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  • Provide transparency & consistency Utilize leading e-technologies as enablers for improving the delivery of Government services to businesses, citizens, residents, visitors and other Governments. Develop an integrated & holistic approach to online service delivery. Reduce the costs & increase the efficiency of Government. Standardize Government processes and procedures. Exploit synergies between departments and agencies. Ultimately, to achieve customer-focused, fully transactional & seamless services which make Department boundaries transparent to businesses and the public. Objectives
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  • To provide essential Government services online within 18 months. Conduct 70% of all Government services online by 2005. Time Frames
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  • The Approach
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  • Traditional Dubai Traditional Dubai Government Government Traditional Dubai Traditional Dubai Government Government E-Government Development VISIONING Ease the lives of people and businesses interacting with the Government and contribute in establishing Dubai as a Leading Business hub
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  • SERVICE OBJECTIVES Customer Focused Innovative Effective in delivery Integration among constituents Self financing.. E-Government Development VISIONING Ease the lives of people and businesses interacting with the Government and contribute in establishing Dubai as a leading business hub VISIONING Ease the lives of people and businesses interacting with the Government and contribute in establishing Dubai as a leading business hub
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  • SERVICE PILOTS Customer Centric Services NEW BUSINESS FORMATION Satisfying Market Gaps SERVICE OBJECTIVES Customer Focused Innovative Effective in delivery Integration among constituents Self financing SERVICE OBJECTIVES Customer Focused Innovative Effective in delivery Integration among constituents Self financing E-Government Development
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  • SERVICE PILOTS Customer Centric Services SERVICE PILOTS Customer Centric Services NEW BUSINESS FORMATION Satisfying Market Gaps NEW BUSINESS FORMATION Satisfying Market Gaps E-Government Development Business Licensees Fee Collection Certificates of Origin Driving Licenses Vehicle Registration Building Permits NOCs for Construction Bill Presentation and Payment Visas & Health Cards Professional Permits Legal Case Tracking Mapping Services Advisory Services Tejari
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  • Provide clear vision Plan prudently, act fast and decisively Pursue strategic synergies Build momentum through early wins Communicate extensively Demonstrate government commitment Utilize technology as a key enabler Set and track explicit financial targets Critical Success Factors
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  • High Priority: eProcurement
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  • eProcurement Identified as High Priority Complete transparency of Government opportunities, procedures & processes delivering fairness and consistency. Improved efficiency & effectiveness of Government agencies. Removal of beaurocracy and red tape. Elimination of procurement-related fraud and corruption. Reduced costs of Government procurement. Streamlined interaction between Government & business. Improved international competitiveness of private sector companies. Leading the corporate sector in the deployment of online services. Demonstrating a commitment to electronic commerce & the development of a knowledge economy.
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  • and most importantly Ability provide high visibility quick wins for the eGovernment Program. Ability to leverage natural market momentum.
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  • Ernst & Young, 2002 B2B Where the Action Is Relative e-Commerce Value in the Middle East, 2005
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  • Why a Marketplace? All procurement is going online and will eventually be done electronically. The majority of procurement will be done through Marketplaces Marketplaces deliver tremendous benefits to Government, business and ultimately the community through reduced costs & increased efficiencies.
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  • Are 3 times as likely to use trading exchanges Are 4 times more likely to buy via online auctions Are twice as likely to purchase from suppliers' online catalogs Purchase 3 times as much online Are 21 times more likely to achieve procurement savings of between 10% and 50% Are 10 times more likely to have reduced their costs of purchase-order management by between 10% and 50% Marketplaces: the key to High Performance High performing companies: High performing companies: Measured in terms of profitability versus market average Source: Benchmark Research, 2002
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  • Launched on June 20, 2000 The word Tejari means Trade or Commerce in a number of the regional languages, such as Arabic, Urdu, Hindi, & Farsi The business model reflects a trading community For regional public & private sector organizations to buy & sell products & services online Open & Horizontal (B2B & G2B) electronic Marketplace Tejari History
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  • The Tejari Vision To enable the regions government and private sectors to realize the dramatic cost savings, greater efficiencies and extended market reach which is facilitated by online procurement through Tejari.
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  • Tejari eMarketplace Tejari is a Horizontal eMarketplace
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  • Typical Transaction Flows
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  • The Impact of Tejari
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  • Dubai Government Involvement Tejari was required to prove its value to Government agencies Dubai Government joined Tejari in May 2001 Dubai Government consists of 24 Government Departments (Municipality, Electricity & Water Authority, Economic Development, Land, Real State, Immigration, Health & Medical Services, Dubai Police etc.) After 2 years the Dubai Government documented dramatic streamlining of procurement processes, reduction of buying cycles, increased transparency, significant cost savings and elimination of paper work.
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  • Reduced Costs Dubai Water & Electricity Authority Saved over 48% in stationary costs. Dubai Civil Defense Saved over AED 1 Million on fire fighting equipment. Emirates Airlines Saved over AED 2.5 Million saving on inflight menus & AED 2 Million on mineral water. Dubai Municipality Saved over AED 120,000 on desktop computers. Dubai Police Saved over 14% on uniforms, shoes, helmets and other equipment. Eritrean Government Saved over 32% on 2500 pcs, monitors & peripherals Dubai Government Saves over 14% on average across all agencies
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  • Reduced Procurement Cycle Times Dubai Government Workshop From 3 weeks to 10 days for automotive spare parts Dubai Ports Customs & Free Zone Corporation From 3 weeks to 10 days for cabling and tires Emirates Airlines From 3 weeks to 24 hours for corporate printing. Dubai Electricity & Water Supply From 20 days to 5 days for electrical items Dubai Municipality From 2 weeks to 7 days for chemicals & insecticides Nakheel From 6 months to 4 weeks for specialized light fittings Dubai Health & Medical Services From 5 days to 2 minutes to prepare summary of quotations
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  • Extended Market Reach Small IT products supplier who had never supplied to Government Awarded over USD$2M in Government contracts within 60 days of participating in Tejari auctions. Large private group company in the manufacturing industry Expanded supplier base from one to six suppliers for specialized pallets, overcoming non-competitive pricing and poor responsiveness. Large IT company focused on only large corporate contracts Extended market reach into small-medium opportunities by deploying low-cost resources to bid on Tejari auctions. Leading transport company with ad hoc printing requirements Reduced costs by 50% by awarding business to a non-traditional printing company with which they had no prior relationship. World Food Program whod been unable to source 1.5M polypropylene bags Accessed 7 quality suppliers and awarded the business in 18 hours, meeting a critical deadline for the provision of humanitarian aid.
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  • Transactional Processing 5-30% savings Hyper-Competition New Trading Partners Process & Admin 5% Supply Chain Cost 10% - 15% Purchase Cost 80% - 85% 5-10% savings Automation Buyer Auctions RFQs, Spot Purchase Supplier Acquisition Strategic Sourcing Approach Value Proposition Method Typical Cost Savings
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  • Point to Point Integrations 100s of integration projects Buyer-hosted catalogs Buyer Suppliers Integration: Point to Point
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  • Enterprises that rely on point-to-point solutions will fail to integrate systems & processes effectively with more than 25% of their business partners (80% probability, Gartner) Enterprises that rely on point-to-point solutions will fail to integrate systems & processes effectively with more than 25% of their business partners (80% probability, Gartner)
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  • Suppliers Enterprises that rely on point-to-point solutions will fail
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  • Single Point Integration 1 integration project Tejari-hosted catalogs Buyer Suppliers Integration: Tejari eMarketplace
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  • Single Point Integration for Suppliers Tejari-hosted catalogs Single Point Integration for Buyers Suppliers Buyer Many Buyers to Many Suppliers
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  • Current Status
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  • The Middle Easts eMarketplace Operational since June 2000 Value of business thru Tejari exceeds $US 1 Billion Paid members on Tejari - 3,000+ Online tenders conducted - 26,000+ Online purchase orders - 47,000+ Catalog items managed on Tejari - 50,000+
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  • Tejari covers all major Commodities More than 1000 major suppliers representing over 100 commodity groups and over 50,000 cataloged items
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  • Trading Partner growth - Quarterly Members Quarters
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  • Transaction Growth - Quarterly Transactions Quarters
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  • Dubai Government Transactions Number of Government Purchase Orders Created Number of Government Tenders Awarded Expected
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  • Tejaris current membership includes regional and international business leaders such as:
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  • The Market is set for High Growth
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  • Expanding international trading relationships Connecting to all regional markets Accessing a diverse base of regional buyers & suppliers Increasing competition & transparency Expanding international trading relationships Connecting to all regional markets Accessing a diverse base of regional buyers & suppliers Increasing competition & transparency Bahrain Egypt India Iran Iraq Jordan Kuwait Lebanon Saudi Arabia Africa Syria Turkey UAE Qatar Bahrain Egypt India Iran Iraq Jordan Kuwait Lebanon Saudi Arabia Africa Syria Turkey UAE Qatar
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