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SAP Workforce Performance Builder Enterprise-Class Enablement SAP Education
February 2014
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 2 Customer
Agenda
Mind the (knowledge) gap
State-of-the-art learning
Live demo
Kick-start your project
Conclusion
Mind the (knowledge) gap Why trained users are a key factor to business success
Foster adoption
Ensure retention
Raise productivity
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 4 Customer
Change is critical to business innovation … … and impacts your enterprise solutions
Effo
rt
Ongoing change events
Time
Discrete change events
Business drivers
Changed business processes
Mergers, acquisitions, and reorganizations
New products, new vendors
Compliance drivers
Governance
Risk management
Compliance
Technology drivers
Maintenance
New functionality
Upgrades
Global rollouts
Upgrades
Custom development
Support package
New implementation
New processes
Consolidation
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 5 Customer
Applications change throughout their lifecycle … … leading to inherent knowledge gaps
With e-learning and performance support from SAP Workforce Performance Builder software
Without e-learning and performance support
State-of-the-art learning Best-run businesses use enablement software by SAP
Fast
Flexible
Efficient
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 8 Customer
producer
Highly efficient
authoring tool for all
enablement needs
instant producer
Intuitive process recorder
that requires minimal
training
manager
Ideal platform for
cooperation, learning, and
performance tracking
navigator
Context-sensitive
assistant directly in the
live system
Easier to deploy
Quicker ramp-up
Fully customizable
Discover the four main components of
SAP Workforce Performance Builder
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 9 Customer
Why is the solution that efficient?
Cloud
Quick ramp-up
SAP Rapid Deployment
Solution
*
*
Microsoft
Mac OS
Citrix Green Screen
iOS
Android
SAP Workforce Performance Builder supports companies with content during their marketing & sales
funnels, enables the workforce quickly on any change may it be in Business or IT, boosts the
company’s productivity and brings down operational expenses across all business processes.
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 10 Customer
How to Deliver Enablement Contents
Business process modeling integration Context-based (push & pull) Mobile Library and learner view
Learning Management System Application help menu
Integration of SAP Solution Manager
application management solution
1
2
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 11 Customer
Why SAP Workforce Performance Builder?
Effort required for curricula development
Time needed for classroom training
Time needed for error handling
Effort required for end-user adoption
Standard questions for help desk
Effort required for multilingual roll-out projects
Time needed for the creation of documentation
Effort required for the development of test cases
Costs involved in delta training
0 20 40 60 80 100% Effort
References customer quotes and savings
“SAP Workforce Performance Builder is one of the most powerful software offerings of its kind, yet it is still simple to implement and use.”
Dr. Andreas Wölke, MEWA Textil-Service AG
“SAP Workforce Performance Builder has allowed us to create an entirely new training platform using online simulations of hundreds of transactions. We now have a moment-of-need reference tool to assist all employees in their day-to-day tasks…”
John M. Gonos, Safeguard Properties LLC
Without SAP
Workforce
Performance
Builder
With SAP
Workforce
Perfomance
Builder
12 © 2014 SAP AG or an SAP affiliate company. All rights reserved.
Live Demo See it
Feel it
Believe it
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 13 Customer
User-generated content with instant producer option
The instant producer option
lets a subject matter expert
(SME) as well as any other
user create simulations and
documents as easily as
running through a transaction.
Create documents and
simulations
Edit projects
Upload and share projects
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 14 Customer
Toolbar
Create a new
recording
Export/upload
recording
Project details
Add a description and keywords
Attach existing information
Access playback and documentation
Content explorer
Show existing projects
Instant producer option (Project Explorer)
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 15 Customer
Process view
Shows all screens and actions
required for the process
Notes
Displays important background
information or helpful hints
Step view
Shows the selected
step, including
automatically
generated
instructions
Instant producer option (project view)
Toolbar
Plays back
simulations
Generates Word
documents
Publishes
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 16 Customer
Producer option – the authoring component
Record, edit, and deploy content
Software simulations
Help documents
Rapid e-learning
Context-sensitive user help
Test scripts compatible with
SAP Quality Center application by HP
Excellent object recognition
True repeat-recording
Translation into more than 40 languages
Text to speech
Easy publication for immediate access
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 17 Customer
Producer (Project Explorer)
Property editor
Add a description
and keywords
Specify attributes
(such as language,
keywords, or
categories)
Toolbar
Create new projects
Preview content
Export/upload
projects
Content explorer
Browse flexible content structure
Review existing projects
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 18 Customer
Producer (project view)
Process view
Review all screens and actions
required for a process
Details
Edit details of any selected
element
Step view
View selected
step, including
automatically
generated
instructions and
other explanations
Toolbar
Preview simulations
Localize capabilities
View additional
refinement options
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 19 Customer
SAP Workforce Performance Builder, manager option
Content lifecycle
management
Content project task and
workflow management
Role and permission
management
User management
Basic learning management
Learning reporting
Logical menus in a familiar
Windows interface
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 20 Customer
Manager option (collaboration view)
Property editor
Add a description
and keywords
Specify attributes
(such as language,
keywords, or
categories)
Assign tasks to
authors
Create courses
Menu bar
Switch between
manager interface
views
Content explorer
Browse flexible content structure
Scan existing projects
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 21 Customer
Manager option (learner view)
Course details
Review detailed
information and
lessons for the
selected course
Start directly or via
mobile by using QR
code
Content search
within available
courses
Course explorer
Scan all available courses and view
indicator of current learning status
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 22 Customer
Manager option (reporter view)
Report details
View further details
of the selected report,
including completion
status, result, and
attempts made
Review detailed
information for a
selected object
Report selection
View report criteria
selection (period, user
group, or content type,
for example)
Create or use personal
reports based on your
defined criteria set
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 23 Customer
SAP Workforce Performance Builder, navigator option
Performance support at its best
Navigator option
Displays overlay on top
of target application
Recognizes the context
the user is currently in
Displays context-sensitive
critical information,
provides workflow related
assets, and guides user
through complex
processes
Is available for
application, application
page, and field level
Leading with Innovations
Selected highlights
Apply it more broadly
Share knowledge faster
Accelerate all processes
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 25 Customer
Extend the
Operational
Scenario
Social
Learning
Content
Authoring
User Experience
and
Performance
Maximize the ROI
for both
SAP Workforce
Performance
Builder and the rest
of the IT landscape.
Publish high-quality
content faster and
reduce overall
learning and
development costs.
Share user-
generated content
to accelerate
knowledge transfer.
Provide intuitive
access to
required knowledge
during training and on
the job for formal and
informal initiatives.
Selected enhancements of the upcoming release Solution road map
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 26 Customer
… using a preconfigured rapid-deployment solution.
More
speed
Faster deployment and ramp-up of SAP Workforce
Performance Builder to speed time to value
More
flexibility
Higher agility and configurability to maximize the
need-coverage in urgent “change” scenarios
More
efficiency
Lower costs, minimized disruption to the business,
and reduced complexity
Rapid-deployment solution Better support of IT and business goals by …
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 27 Customer
What makes SAP Workforce Performance Builder a great choice for you?*
Why you need
SAP Workforce Performance Builder
1. Analyst Stan Gibson on the product’s core features
2. Analyst Cushing Anderson on the product’s electronic
performance support system features
3. IDG/IDC paper on SAP Education about “Training
Strategies That Mix Formal and Informal Learning, and Drive
Productivity and Efficiency“
Take it from the analysts
Design Implementation Rollout Operation Optimization
Performance improvement
≤ 90% less effort required for the development of
test cases and user acceptance tests
≤ 90% reduction in localization costs
≤ 80% less time spent creating documentation
≤ 70% reduction in external operational expenses
services spend
80% increase in voluntary use of travel
management functions
≤ 50% less effort required for end-user adoption
≤ 90% reduction in costs of delta trainings
“. . . proven efficiency gains return on investments in every phase of the application lifecycle.”
The state-of-the-art solution
Improves end-user productivity and speeds up process execution
Speeds searches of required materials in the moment of need
Speeds the onboarding process of new employees
Provides high-class process, training, and test documentation
Increases end-user adoption for new applications and changed
processes
Supports context-sensitive guidance even outside the office
Facilitates location-based training and enablement
Supports all the main mobile platforms
Lets users create, update, and localize content faster than ever
Content creation and distribution
Training and context
sensitive help
Change management and process
documentation
≤ 60% fewer standard
inquiries at the help desk
≤ 40% less time spent on
correcting errors
Requirements
Questions?
Scan to learn more!* * Free exemplary QR code scanner apps include
Qrafter, Scan, and Awesome QR Reader.
Workforce
Performance
Builder