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SAP Technology Innovation Day Intelligent Process Operations Arne Speck, SAP (Switzerland) AG
September 11th, 2013
© 2013 SAP AG. All rights reserved. 2 Customer
Legal Disclaimer
The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of
SAP. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP
has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or
release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future
developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at
any time for any reason without notice. The information on this document is not a commitment, promise or legal obligation to
deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied,
including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This
document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or
omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially
from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as
of their dates, and they should not be relied upon in making purchasing decisions.
© 2013 SAP AG. All rights reserved. 3 Customer
The Intelligent Process Orchestration Suite Providing real-time process insight and execution
Get guidance:
“Which decision option
is the best choice?”
Implement clearly
defined, flexible
workflows:
“What’s our best
practice to resolve a
critical situation?”
Detect, analyze & prioritize
events in real-time:
“Which situations
require an action?”
Intelligent
Process
Orchestration
powered by SAP
© 2013 SAP AG. All rights reserved. 4 Customer
The Intelligent Process Orchestration Suite Providing real-time process insight and execution
Intelligent
Process
Orchestration
powered by
SAP
Detect, analyze & prioritize
events in real-time:
“Which situations
require an action?”
© 2013 SAP AG. All rights reserved. 5 Customer
Today’s environment brings a high level of complexity How do you keep tabs on your mission critical processes?
Sales Operations Business
Partner Finance
Several Systems
Several People /
Parties
Several Media
Breaks
Several Business
Rules
Best
Practices Own
Practices
Several Sources of
Information
Insight
???
© 2013 SAP AG. All rights reserved. 6 Customer
SAP NetWeaver Process Orchestration
Integrated End2End processes
Operations
Partner
3rd Party ERP SRM
Best Practices /
Standard Software
System Integration
Own Practices
© 2013 SAP AG. All rights reserved. 7 Customer
SAP NetWeaver Process Orchestration (PI)
Configure A2A and B2B integration
IT Select an
integration pattern
Determine
mappings, channels
& interfaces
Simplified configuration through enterprise
integration patterns Sender system Receiver system
© 2013 SAP AG. All rights reserved. 8 Customer
Leverage B2B Add-On For Electronic Data Interchange (EDI) based B2B communication
SAP NetWeaver
Process Orchestration
B2B Add-On
Your Enterprise Your Business Partners
SAP Non-
SAP
B2B Add-On for SAP NetWeaver Process Orchestration
Supplementary component for exchanging business documents with business partners
Includes technical B2B protocol adapters
Supports all common EDI formats and versions
Delivers infrastructure services which are specific for B2B integration
© 2013 SAP AG. All rights reserved. 9 Customer
SAP NetWeaver Process Orchestration (BPM)
Model processes instead of coding Using the graphical notation BPMN* to define process flows
*BPMN = Business Process Model and Notation
Activity
Gateway
Event
© 2013 SAP AG. All rights reserved. 10 Customer
Integrated End2End processes
Operations
Partner
3rd Party ERP SRM
Rules / Decision Services
SAP Decision
Management and
Business Rules
Technology from SAP
© 2013 SAP AG. All rights reserved. 11 Customer
SAP Business Rules Technologies:
Define rules to automate decisions
Define rules Maintain rules
Decision Tables Business users closest to processes can change the rules without IT
assistance
Import/export of
Microsoft Office
Excel spreadsheets
Business
process
expert
© 2013 SAP AG. All rights reserved. 12 Customer
Integrated End2End processes
Operations
Partner
3rd Party ERP SRM
Event stream
(e.g. sensor
data)
SAP Sybase Event
Stream Processor
© 2013 SAP AG. All rights reserved. 13 Customer
Sybase Event Stream Processor Situation awareness – know what’s going on and decide what to do
INPUT
STREAMS
Sensor data
Transactions
Events
Studio
(Authoring)
Reference
Data
SAP Sybase
Event Stream
Processor
Unlimited number of input streams
Incoming data passes through “continuous queries” in real-time
Output is event driven
Scalable for extreme throughput, millisecond latency
© 2013 SAP AG. All rights reserved. 14 Customer
Today’s environment brings a high level of complexity How do you keep tabs on your mission critical processes?
Sales Operations Business
Partner Finance
How do you track
performance of key business
(operations) processes?
Can you detect and
respond rapidly to
threats and
opportunities?
How do you find out
when things go
wrong?
Are you able to
identify trends,
forecast events,
and adapt quickly?
© 2013 SAP AG. All rights reserved. 15 Customer
Observe, measure and analyze Process using defined logical
business relevant Phases of the Process
Phase x
Partner
3rd Party ERP SRM
Phase y Phase z … …
SAP Operational
Process Intelligence
powered by SAP HANA
© 2013 SAP AG. All rights reserved. 16 Customer
SAP Operational Process Intelligence Instance-level visibility, by Phases and Milestones
End-to-End Business Scenarios are abstracted to higher level “phases” for LoB
● Simplified, business-user consumable abstractions of complex “big” processes
● Provides business-level, semantical containers (phase) to describe the logical unites
of work aimed to achieve a common business goal in milestones
● Abstraction of underlying execution environment and process flow
● Agnostic of IT complexity (heterogenuous business process fragments and participants)
● Flexible to adapt at runtime
My Requests
© 2013 SAP AG. All rights reserved. 17 Customer
Scenario Implementation Overview of implementation steps
Data replication Configure the
business scenario
Data correlation SAP HANA Studio
(Correlate logs to context & master
data)
Scenario definition and configuration in
SAP HANA Studio
Sybase ESP
SAP Business
Suite
SAP NW PO
SAP HANA Process Data
Correlation and Analysis
Define the phase
model
Replicate events and context data
Non-SAP
© 2013 SAP AG. All rights reserved. 18 Customer
Scenario Evaluation Overview of “Phases, Milestones, Process Performance”
Gain an overview of
your processes
Drill-down in
process details
SAP Operational Process Intelligence – process details SAP Operational Process Intelligence – process overview
© 2013 SAP AG. All rights reserved. 19 Customer
SAP Operational Process Intelligence Instance view featuring trends and forecasts
Scenario Instance View: business navigation in real-time
● Simplified, business-user consumable
abstractions of a complex E2E instance
● Status for phases based on start and end-event
● Completion percentage
● Elapsed time
● Forecast
© 2013 SAP AG. All rights reserved. 20 Customer
SAP Operational Process Intelligence User Experience
Real-time process visibility to line-of-business users for faster and better-informed operational decisions:
● Harmonized, integrated and personalized
user experience
● All-new, modern SAPUI5-based UIs
● Responsive across devices
● Big-Screen Control Towers
● Desktop
● Tablet, mobile devices
● Flexibly-fast tile-view
© 2013 SAP AG. All rights reserved. 21 Customer
SAP Operational Process Intelligence powered by SAP HANA Openness for further interactive data exploration
SAP JAM’s Visualization/ Exploration
SAP Visual Intelligence SAP Predictive Analysis
Visualize, discover, and share hidden insights
© 2013 SAP AG. All rights reserved. 22 Customer
SAP Operational Process Intelligence powered by SAP HANA Understand the impact of operational business events as they unfold
Gain a complete view
Capture process
events from a variety of
data sources across
your business network
in real-time
Empower the
business
Provide business
context to your process
Access a personalized
view of your process
and the associated
performance
Act with
confidence
Make informed and
timely decisions
Act on early notification
of emerging
opportunities or threats
Find out what’s
important Analyze current
process data in context of past and future events
Action 2
Action 1
Action 3
100101 011010 100101
© 2013 SAP AG. All rights reserved. 23 Customer
The Intelligent Process Orchestration Suite Providing real-time process insight and execution
Get guidance:
“Which decision option
is the best choice?”
Intelligent
Process
Orchestration
powered by
SAP
© 2013 SAP AG. All rights reserved. 24 Customer
SAP Decision Management and Business Rules Technology Optimized for different technology platforms
Technologies optimized for each platform (performance, type system etc.)
Tightly integrated with lifecycle management processes and tools
Common concepts and vocabulary
ABAP HANA JAVA
Decision Management and Business
Rules Technology from SAP
© 2013 SAP AG. All rights reserved. 25 Customer
The Intelligent Process Orchestration Suite Providing real-time process insight and execution
Implement clearly
defined, flexible
workflows:
“What’s our best
practice to resolve a
critical situation?”
Intelligent
Process
Orchestration
powered by
SAP
© 2013 SAP AG. All rights reserved. 26 Customer
SAP NetWeaver Process Orchestration (BPM) The enabler for agile/dynamic processes
Adaptive Flow Management:
Use easy adaptable process
models to coordinate the flow of
activities.
The integration of Business
Rules enable to dynamically
adjust the flow of activities in
real-time.
Enhance your process control
via B2B collaboration
© 2013 SAP AG. All rights reserved. 27 Customer
Intelligent business operations Leveraging big data
„Big“ Processes & Data Social Computing &
Networking Context Awareness
Process Visibility Decision Support Process Flexibility
to enhance situation
awareness
to make faster and better
operational decisions
to coordinate more flexible
processes
Act Decide Observe, Orient
© 2013 SAP AG. All rights reserved. 28 Customer
Key Take Aways
Detect, analyze & prioritize events in real-time: “Which situations
require an action?” 1.
2. Get guidance: “Which decision option is the best choice?”
The Intelligent Process Orchestration Suite powered
by SAP allows organizations to…
3. Implement clearly defined, flexible workflows:
“What’s our best practice to resolve a critical situation?”
Give us your feedback NOW!
Please take a minute to fill out the survey - you’ll find it in the Swiss Event App.
Tell us also how you think we’re doing, and what you think about the SAP Technology Innovation Day
2013.
A lucky winner will get a headphone
Beats by Dr. Dree Studio
© 2013 SAP AG. All rights reserved. 31 Customer
© 2013 SAP AG. All rights reserved.
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