SAP SOLUTION MANAGER 7 - ITC Infotech...SAP Solution Manager is at the center of SAP implementations and is an established solution for monitoring and maintaining SAP landscapes. It

SAP SOLUTION MANAGER 7.2

A TRANSFORMATIONAL CHANGE

Executive SummarySAP Solution Manager is at the center of SAP implementations

and is an established solution for monitoring and maintaining

SAP landscapes. It provides the necessary tools around the

Implementation, Operational and Optimization aspects of SAP

application life cycle. SAP Solution Manager 7.2 is the latest

release of the management platform which provides significant

enhancements throughout the life cycle of SAP solutions.

This whitepaper opens a window into the world of new

generation Solution Manager with focus on:

§ What’s new in Solution Manager 7.2

§ Key Value Chains

§ Principle changes in the Process Life Cycle

§ Key Features

Additional discussion on the key elements mentioned below

provides an insight on why it is the right choice to deploy

Solution Manager 7.2

§ Key Differentiators

§ Business Benefits

§ Deployment Options

§ Cost Benefit Analysis

What’s new in Solution Manager 7.2

?Solution Manager 7.2 comes with a completely overhauled UI sporting Fiori based launchpad and a wide array of dashboards that enable businesses to take the first step in digital transformation. Organizations can enable Digital Business Transformation with optimal methodologies and tools provided by Solution Manager 7.2. It comes with a new process life cycle that is designed to be a “single source of truth” for business and IT.

Digital Business Transformation starts with Solution Manager 7.2

Predict and

Measure Business value“Single source of truth”

of Processes, landscapes

and systems

Open for both SAP

and non-SAP applications

Content support for both

public and private cloud

with the same experience as

in a production environment

Collaboration platform

for project delivery as

well as mission critical

support

Highlights

DIGITALBUSINESS

SAP S/4HANAAND SAP CUSTOMER

SOLUTIONS

Agile InnovationsTransparent

requirements to deploy

Cloud & HybridOn-Premise, Hybridand cloud Solutions

SAP HANASAP Solution Manager

on SAP HANA

New User ExperienceLaunchpad, Appsand Dashboards

ProcessManagement

One Process Landscapefor Business and IT

Key Value Chains: Solution Manager Integration Model

SAP Solution Manager 7.2 introduces a re-designed Value Chains Concept. It delivers 4

key value chains to cater to the complex business requirements of an organization and

to provide prominent value addition to the enterprise.

Portfolio to Project

Requirement to Deploy

Detect to Correct

Request to fulfill

Portfolio Management

Project Management

Demand Design Development Test Deploy

Monitor Incident Problem Optimize

Service Catalogue

Service Request

Service Fulfillment

Value Chain View

Lifecycle View

Enhance

InnovateFix

Requirement to DeployDetect to Correct

Request to fulfill



Portfolio to Project

Portfolio-to-Project (P2P)§ Do a high-level estimate of capacity, skills and effort

§ Balance the investment against other initiatives

§ Agree on an investment bucket for the initiative

Requirement-to-Develop (R2D)§ Define the scope of agile development project and

prepare business acceptance tests

§ Develop, test and deploy the new digital solution

within the agreed time and budget

Detect-to-Correct (D2C)§ Analyze the situation

§ Detect the root cause

§ Correct the situation

§ Prevent recurrence of issues

Request-to-Fulfill (R2F)§ Deliver all components of the service for a seamless

experience

Key Features

Manage Solution Documentation§ Document business processes, system and business content related IT information. It helps to plan,

report, and operate projects efficiently

§ Avoid redundant documentation with a Single Process Landscape for Business and IT

§ Click on the link below for a brief presentation:

http://www.itcinfotech.com/lines-of-business/operations-enablement-erp

Run Discovery workshops§ Analyze best practices business processes including documentation, test cases, executables, and

configuration

§ Use SAP Process Content such as SAP Model Company which is a Pre-Packaged, Ready to use, End-to-

End solution that delivers relevant, predictable outcomes



Prepare Project plans and track the progress§ Ensure that things are completed right, fast, efficient, and Excel free with preconfigured project

templates, integrated tools and workflows in One single source of truth - the SAP Solution Manager

§ Track the readiness of the so�ware solution and testing completeness with Automated live dashboard

reporting



Manage Work packages and Work Items§ Create work packages from Business Requirements and assign documents and additional Business

Processes to Work Package

§ Only the Work Packages assigned to the user will appear in the list upon login

§ Work item is a granular unit of a Business Requirement and a business requirement can consist of one

or many Work Items

§ lick on the link below for a brief presentation:


Manage Transports and Releases§ Synchronizes projects, thereby Reducing Risks, Simplifying Go-Live Process, and Decreasing Test

Efforts using Release Management

§ Avoid unnecessary re-work with incremental deployment and constant feedback loops with the

business



Plan and Execute tests§ Use Test Suite covering both technical tests for code objects as well as functional tests at process level

§ Engage a full-blown application for manual / automated testing and change impact analysis

§ Simplified Manual Test Execution - Convenient access for manual testers to test cases, test execution,

defect creation and status setting



SAP Solution Manager

7.1SAP Support line

tool useful for

SAP usage only

SAP Solution Manager

7.2

Key Differentiators

Usage & Support

ITIL support

Business Process Documentation

& Usability

Limited support of

ITIL processes

Multiple representation

of processes leading to higher

maintenance effort

Complicated usability with

3 level structure for Business

Process documentation

Inflexible Life cycle leading to

redundancy. Ex: When moving from

implementation to maintenance project

the user needs to copy content thereby

creating 2 types of processes with

same identities

Collaborative &

Corporate Usage

across solutions

Certified in all

ITIL processes

Integrated in IT processes -

Maintenance effort is much

lower for change documentation

Flexible and integrated Lifecycle & release

management which eliminates redundancy

by providing multiple versions for the same

process without repetition of processes

Simplified usability with one common

directory for Business Process

Documentation - A single place where the

user could discuss all process measures

for each and every use case

Maintenance Effort

Flexibility

Business Benefits§ Maximized end-user satisfaction

§ Easier Adoption

§ Pre-configured content

§ Support for agile implementation

Ÿ Standardised and automated Delivery

Ÿ Reduced TCO (Total Cost of Ownership)

Component Based Test Automation (CBTA)

Record and replay test scripts to automate testing using Component-Based Test Automation (CBTA)

End-to-End Support

Manage the implementation lifecycle of HANA and S/4HANA. Solution Manager 7.2 allows to not only manage HANA systems but also run directly on HANA.

Multi-platform Support

Monitor cloud, on-premise and hybrid environments including satellite solutions such as SuccessFactors Fieldglass and others.

Improved UI

Experience a simpler and more engaging user interface through SAP Fiori. The Fiori launchpad provides a graphical interface that enables users to personalize their screens to enable access to frequently used applications

One stop Monitoring

Monitor metrics such as system security, incidents, changes, events and performance with multiple application and cross-application dashboards. Users can also create custom dashboards using predefined templates available from “Focused Insights”

Deployment OptionsThere are multiple scenarios in which the customer can choose to deploy SAP Solution Manager 7.2.

The options of deployment can be broadly classified into these categories:

Cost Benefit AnalysisSolution Manager 7.2 is a zero-investment solution with a huge upside potential in terms of cost reduction. The overall

cost benefits associated with the implementation of Solution Manager 7.2 far outweigh the costs incurred in

implementing the solution.

Solution Manger 7.2 is a feature rich so�ware that eliminates the need for external tool

deployment such as BPM, MPP, Test manager, Service desk management, Vissio etc. Solution

Manager 7.2 as a replacement to such tools not only provides a One-stop solution but also

facilitates expense reduction for the customer

The licenses for Solution

Manager need not be separately

purchased as they are bundled

with SAP maintenance contracts

ensuring significant cost savings

for the customer

Additional user licenses are not

required irrespective of the

number of users, enabling a

cost-free usage of the so�ware

Minimal Hardware and So�ware

requirements resulting in

immediate savings for the

customer

1 The customer already has Solution Manager 7.1 in their

landscape and would like to migrate to the latest version i.e.

Solution Manager 7.2 to avail the benefits of the new

generation so�ware.

Migration to Solution Manager 7.2

The customer is in the midst of a new SAP Implementation and

would like to implement Solution Manager along with new SAP

implementation. The Customer can pick and choose the catalogue

of services that would provide value addition to their existing

business landscape.

SAP & Solution Manager 7.2 implementation in a single instance

3 The customer already has an SAP implementation or an AMS project

currently ongoing and supported by an IT service provider.

The Customer can avail our services for an independent Solution

Manger implementation with a time bound engagement option.

Stand-alone Solution Manager 7.2 implementation

2

Why ITC Infotech?ITC Infotech has a long history of providing business solutions to customers across the world. Our strategic partnership

with SAP enables us access to the latest innovations in SAP solutions. We have a team of certified SAP consultants who

could help you understand the implications of implementing a new solution and the numerous benefits it brings along.

Our SAP consultants strive to be at the forefront of new-age SAP solutions by working on PoCs and product demos so that

we could rapidly develop and deploy these cutting-edge solutions to your business landscape.

Visit ITC Infotech’s ‘Operations Enablement - ERP’ page for more information

Email: [email protected] | Website: www.itcinfotech.com

About ITC InfotechITC Infotech is a specialized global full service technology solutions provider, led by Business and Technology Consulting.

ITC Infotech’s Digitaligence@Work infuses technology with domain, data, design, and differentiated delivery to significantly enhance

experience and efficiency, enabling our clients to differentiate and disrupt their business

The company is powered by a growing portfolio of specialized solutions addressing critical business challenges, including: Industry 4.0

solutions (PLM, IoT and Embedded), Customer Value Management, Loyalty, Trade Marketing & Distribution, Supply Chain Optimization,

Data Engineering and Analytics, Digital Banking solutions and Digital Agriculture solutions. The company provides solutions to

enterprises in Supply Chain based industries (CPG, Retail, Manufacturing, Hi-Tech) and Services (Banking, Financial Services and

Insurance, Airline, Hospitality) through a combination of traditional and newer business models, as a long-term sustainable partner.

ITC Infotech is a fully owned subsidiary of ITC Ltd, one of India’s most admired companies.

www.itcinfotech.com | [email protected]

©2017 ITC Infotech. All rights reserved.

About the Author:Virinchi Punyamanthula is an MBA professional with work experience across Business Development, Pre-Sales and

Technology Consulting in SAP solutions. He is currently working as a Lead Consultant at ITC Infotech and holds a post-

graduation degree in MBA (IT Operations and Marketing) from Great Lakes Institute of Management, Chennai. His primary

focus of work is on exploring the business use cases of new-age SAP solutions and chalk-out advanced strategies to provide

exceptional value-addition to the Clients' business.

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SAP SOLUTION MANAGER 7 - ITC Infotech...SAP Solution Manager is at the center of SAP implementations and is an established solution for monitoring and maintaining SAP landscapes. It