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SAP SD AND CRM OVERVIEW This Presenta,on covers the basic overview of SAP SD and CRM Processess
Faisal Majid SAP Managing Consultant @ IBM
Faisal Majid
SAP LIFECYCLE IMPLEMENTATION
Faisal Majid
SAP SD OVERVIEW
Faisal Majid
SAP SD OVERVIEW
Faisal Majid
SAP SD OVERVIEW
Faisal Majid
SAP SD OVERVIEW
Faisal Majid
SAP SD OVERVIEW
Faisal Majid
SAP SD OVERVIEW
Faisal Majid
SAP SD OVERVIEW
Faisal Majid
SAP SD OVERVIEW
Faisal Majid
SAP SD OVERVIEW
Faisal Majid
SAP SD OVERVIEW
Faisal Majid
SAP SD OVERVIEW
Faisal Majid
SAP SD OVERVIEW
Faisal Majid
SAP SD OVERVIEW
Faisal Majid
SAP SD OVERVIEW
Faisal Majid
SAP SD OVERVIEW
Faisal Majid
SAP SD OVERVIEW
Faisal Majid
SAP CRM OVERVIEW As a part of SAP Business Suite, SAP provides solu,ons which are flexible and open, and which support applica,ons, databases, hardware plaCorms, & opera,ng systems from most of the major vendors. SAP CRM – Customer Rela,onship Management
Faisal Majid
SAP CRM OVERVIEW Features of SAP CRM It is a part of SAP Business Suite to manage customer rela,onship. It supports all customer-‐focused business areas such as marke,ng, sales and service. It is implemented for different customer interac,on channels, such as Interac,on Centre, Internet, and mobile clients (hand-‐held devices like laptop, mobile, etc.). CRM Analy,cs, a component of SAP CRM, enables your organiza,on to gather all relevant informa,on about various key factors such as a customer and analyze this knowledgebase to incorporate insights into opera,onal processes and strategic decision-‐making.
Faisal Majid
SAP CRM OVERVIEW SAP CRM Marketing
Faisal Majid
SAP CRM OVERVIEW SAP CRM Sales
Faisal Majid
SAP CRM OVERVIEW
SAP CRM Service
Faisal Majid
SAP CRM OVERVIEW SAP CRM Channels SAP CRM provides implementa,ons for different channels within your business such as Internet, telephony, field sales, and partners which leads to the op,miza,on of your customer interac,ons. For all the different channels supported, SAP CRM provides your employee with an intui,ve and user-‐friendly interface to carry out their daily work.
Faisal Majid
SAP CRM OVERVIEW Overview of SAP CRM Architecture The SAP CRM solu,on incorporates the CRM components along with the SAP ERP, SAP SCM and SAP BI components. SAP CRM contains a central CRM system with access through various channels and a connec,on to other systems.
Faisal Majid
SAP CRM OVERVIEW Channel Architecture
Faisal Majid
Resources • scn.sap.com • help.sap.com
Faisal Majid