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SAP Mobile Infrastructure Overview Presentation By SAP MI Competency, Satyam Computer Services Ltd. “Mobilizing your business”

SAP Netweaver Mobile Overview

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Page 2: SAP Netweaver Mobile Overview

Overview on Mobility Solutions

SAP Mobile Infrastructure Data Flow

SAP Netweaver Mobile Key Components

SAP Netweaver Mobile Architecture

SAP Mobile Infrastructure-Key Value Proposition

SAP Mobile xApp Portfolio

Mobile Asset Management (MAM)

Mobile Time & Travel (MTT)

Mobile Sales for Hand Held with CRM (MSAHH)

Mobile Dealer Business Management (MDBM)

Q & A

SAP Mobile Infrastructure: Overview Agenda

Page 3: SAP Netweaver Mobile Overview

© Satyam 2008 3

Mobile xApps A Business Necessity

SAP Mobile Infrastructure: Overview

The Challenges of the

disconnected Mobile Employee:

Disconnection between mobile

information workers and the

enterprise.

Lack of visibility into field activities

Poor customer service

Reduced productivity

Page 4: SAP Netweaver Mobile Overview

© Satyam 2008 4

THE NEW AGE INFORMATION

WORKER

Information workers engage in non- routine, cognitive, creative work that requires both structured

and unstructured information from a variety of sources.

The Mobile Workforce

SAP Mobile Infrastructure : Overview

Page 5: SAP Netweaver Mobile Overview

© Satyam 2008 5

SAP Mobile Infrastructure : Overview

Page 6: SAP Netweaver Mobile Overview

© Satyam 2008 6

Mobile

Device

1. Send Request ( HTTP/ HTTPS )

2.Receive Information (HTTP/ HTTPS)

3. Send Request (HTTP/ HTTPS)

4. Receive Information (HTTP/ HTTPS)

GPRS, WLAN

SAP Mobile Infrastructure : Data Flow

Enterprise

Data

R/3 or Legacy

System

Tier - ITier - II

Tier - III

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© Satyam 2008 7

SAP Mobile Infrastructure - Key Components

Mobile Application Modeling and Development Tools

Platform independent Mobile Framework

Peripherals Integration – RFID, bar code, printers

Mobile DBMS

Client-Side Functions

Synchronization – Data Realignment

Pre-integrated Enterprise Connectors

Multiple Back-end Systems support

Management Tools for Lifecycle Administration, Device

Management, Security Server-Side

Functions

Off-the-Shelf Mobile Applications

Pre-integrated with SAP

Page 8: SAP Netweaver Mobile Overview

© Satyam 2008 8

SAP Systems

RFID Enabled

PDA/Smart Phone

SAP MI Server on SAP Web Application Server 7.0

SAP Web AS

J2EE Stack

SAP ME J2EE Server Component

Customized/Standard SAP Mobile Solution

SAP MI Client

SAP Web AS

ABAP Stack

SAP ME ABAP Server

Component

SAP R/3 – SD, HR, MM, PM, CS

GPRS, UMTS, WiFi Connectivity over

HTTPS

RFC/HTTP RFC RFC

JCo

IPsec Secured Transport

SSL Secured Transport

Internet

TIER-I

TIER-II

TIER-III

SAP Mobile Infrastructure Architecture

Page 9: SAP Netweaver Mobile Overview

© Satyam 2008 9

SAP Mobile Infrastructure - Key Value Proposition (KVP)

Key Value Proposition(KVP)

Flexibility via Ease of Development

Scales with the Business

Easy to Manage and Secure

Shortest time to value with an expanding

portfolio of pre-integrated mobile apps

Mobile platform for current and next generation of SAP xApps for Mobile

Business

Empowers customers to build mobile applications with seamless integration

to the SAP Business Suite and 3rd Party Systems

Page 10: SAP Netweaver Mobile Overview

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SAP Mobile Infrastructure - KVPFlexibility via Ease of Development

Capabilities

Simplified mobile application development

Model-driven application development

Repository of re-usable components

Integration with SAP and non-SAP applications

Enterprise SOA enabled Multiple back-end system support

Simplified development process in large projects

NetWeaver Development Infrastructure integration

Simplified Integration of peripherals

Peripherals Framework Off-the-shelf drivers for RFID,

barcode scanners and printers

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© Satyam 2008 11

Capabilities

Scale to 10,000 devices High data volumes

SyncBo and data container based architecture

Configurable transactions

Short synchronization time Efficient data transport Synchronization of data and files

Conflict Management Configurable conflict strategies

SAP NetWeaver Mobile - (KVP) Scales with the Business – Highly Scalable Data Synchronization

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Capabilities

Manage 10,000 devices Minimize IT support cost Minimize User Downtime

Central management console Monitoring and Statistics Ready to integrate with best-of-

breed solutions

Minimize organizational impact during upgrade

Over-the-air software distribution Automated patch management Version control for phased

upgrade of mobile devices

Ease of support Remote configuration of mobile devices (agent framework)

Device interrogation

SAP Mobile Infrastructure - (KVP) Easy to Manage - Device Management and Monitoring

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Capabilities

Detection of security incidents Log password changes, failed logons, authorization changes

Non-repudiation

Protection of sensitive enterprise data

Local data encryption Encrypted data synchronization Password changes

SAP NetWeaver Mobile - (KVP) Secure via Mobile Security Capabilities

Page 14: SAP Netweaver Mobile Overview

© Satyam 2008 14

SAP NetWeaver Mobile Shortest time to value with an expanding portfolio of mobile apps

– For Maintenance Technicians

Offline access to work orders, equipment data

Remote documentation ofwork done

Alert for real-time assignments

SAP xApp

Mobile Asset

Management

SAP xApp

Mobile Service

For Field Service

Offline access to service orders,

contracts and equipment data

Remote documentation of

service provided

Recording/access of complaints

for quick resolution

SAP xApp

Mobile SalesSAP xApp

Mobile Time

and Travel

For Sales

Track customer information remotely

Create and display orders in real time

Update new opportunities instantly

Improve pipeline visibility

For those always on road

Offline reporting of time

and expenses

Compliance with business

rules

Credit card synchronization

SAP xApp

Mobile Direct

Store Delivery

For Store Delivery Personnel

Quick processing of orders

Confirmation of pricing and invoice

Management of truck inventory

Optimal routing guidance

Page 15: SAP Netweaver Mobile Overview

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Mobile Asset Management gives service engineers access to work order details and allows them to maintain contracts and warranties and close work orders.

Functionality• Sales Order Management

• Contract & Warranty Management

• Activity Management

• Inventory Management

• Order Management

• Notification Management

• Business Partner Management

• Technical Object Management

Business Benefits• Elevated customer satisfaction.

• Provides up to date service related information

• Eliminates redundant paper based processes

• Streamlines communications between field engineers & the back office

• Enables the enforcement of process protocols

SAP xApp Mobile Asset Management (MAM) For Maintenance Technicians & Managers

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© Satyam 2008 16

Mobile Time and Travel allows employees to track time and expenses.

Functionality• Time Management• Travel Plan Management• Travel Expense Management• Seamless Integration with SAP• Credit Card Downloads

Business Benefits• Improves employee productivity• Ensures corporate policies • Eliminates delays in effort capture• Close monitor of travel and expenses of mobile workers

SAP xApp Mobile Time and Travel (MTT) For those always on road

Page 17: SAP Netweaver Mobile Overview

© Satyam 2008 17

Mobile Sales allows salespeople to access account information, process sales orders, and conduct other sales-related tasks.

Functionality• Sales Order Management• Accounts Management• Activity Management• Opportunity Management• Product Management

Business Benefits• Shortens the sales cycle by providing instant access to necessary customer

information• Improves visibility of field sales activity through the immediate capture of sales-

related information• Enhances customer satisfaction by improving responsiveness to customer

concerns• Ensures sales processes are followed, allowing no opportunity to be overlooked

SAP xApp Mobile Sales for Handheld with CRM (MSAHH) For Sales & Field Service

Page 18: SAP Netweaver Mobile Overview

© Satyam 2008 18

Mobile Dealer Business Management, empowers your field technicians to access required information and perform required functions when and where they need to, regardless of how they are connected

Functionality• Service Order Management

• Notification Management

Business Benefits• Improved field productivity leading to improved customer satisfaction and gross

margin improvements.

• Improved service levels for equipment maintenance

• Better tracking of field operations and resource utilization

• Information availability in disconnected environment using offline data store

SAP xApp Mobile Dealer Business Management (MDBM)For Service Technician and Automobile Dealers

Page 19: SAP Netweaver Mobile Overview

© Satyam 2008 19

Satyam SAP Netweaver Mobile Experience

Client Description

Field Service Manager (FSM) Solution - Mobile solution for field service managers supporting customer equipments to monitor field operation status, reports to take necessary decisions by the field managers while on the field

Work Order Management and Performance Assurance (WOMPA) solution to support field engineers to report all activities and track equipment related maintenance, repair and replacement services to customers

White paper for implementation of hand-held solution for supporting vending machine management located across multiple locations

Mobile Asset Management: Implementation of MAM for their field Service technicians

Fuel Management System To Track & monitor the Fuel Consumption

Mobile Crew Time Management: To record the efforts

Mobile Direct Store Delivery: To sell and distribute goods directly to retail stores, restaurants and other establishments

United Nations

Khimji Ramdas

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© Satyam 2008 21

Thank You