SAP HANA Cloud Portal - Webinar PPT

8/10/2019 SAP HANA Cloud Portal - Webinar PPT

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Cloud

PortalSAP Cloud Support Site: new channel for delivering exceptionalcustomer service

/ March ‘13



Today:

SAP Cloud Support Site: new channel for delivering exceptional customer service

Register to the next webinars here: http://tiny.cc/nwcloudwebinar

Apr 25: Deliver Actionable Information to Executives with SAP NetWeaver Cloud Portal

May 23: Manage Content with SAP NetWeaver Cloud Portal

Jun 20: Bring HR Information to Your Employees with SAP NetWeaver Cloud Portal

http://tiny.cc/nwcloudwebinar




1

SAP Portal Portfolio

5

What’s Included?

2

SAP HANA Cloud Portal

6

Takeaways

3

SAP Cloud Support Site

7

Additional Resources

4 8

Q&AProduct Demo



12,000+Productive Systems

30,000,000+Portal users

12%YoY Growth

1,000+ EP 7.3 Systems

25Industries

7,000+Customers

CloudPortal

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Portal

Portfolio

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Cloud

Portal

5

hat’s

Included?

6

Takeaways

7

Resources

8

Q A

4

Product

Demo

3

Support

Site



CloudPortal

1

NetWeaver

Portal

3

Support

Site

5

hat’s

Included

6

Takeaways

7

Resources

8

Q A

4

Product

Demo

2

Cloud

Portal

The SAP HANA Cloud Portal is a new

product from SAP, Released in Q4 2012.

It is NOT a hosted version of the On Premise portal.

It IS a brand new product designed and built for a

multi-tenancy cloud scenario, with mobile as a leading

design principle.

There are NO pre-requisites,

NO installation required.

You could haveyour free trial up and running

within 5 minutes



CloudPortal

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NetWeaver

Portal

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Support

site

5

hat’s

Included

6

Takeaways

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Resources

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Q A

4

Product

Demo

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Cloud

Portal

SAP Business Suite

Mobility

ERP CRM

Open Platform

SAP Cloud for SocialSAP Cloud for Sales

SAP Cloud for Service

183,000 Customers Worldwide • #1 Enterprise Applications • Industry Expertise

EasySAP Cloud for Customer

Complete

Connected Cost Effective SAP Cloud for Customer

Cloud Integration option

Only SAP delivers everything you need for 21st century customer engagement



CloudPortal

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NetWeaver

Portal

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Support

site

5

hat’s

Included

6

Takeaways

7

Resources

8

Q A

4

Product

Demo

2

Cloud

Portal

Your

Customer Service

Agent

Phone

E-Mail

Chat

Social Media

Branded

Communities

Self-Service

Support Portal

Your

Customer

S A P

C l o u d f o r

S e r v i c e

S A P

C l o u d

f o r S o c i a l

SAP Cloud Support Site - Additional Interaction Channel Offering Greater Choice for

Customers

Your Customers Want Choice. You Can Give Them What They Want.



CloudPortal

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NetWeaver

Portal

3

Support

site

5

hat’s

Included

6

Takeaways

7

Resources

8

Q A

4

Product

Demo

2

Cloud

Portal

Your customers can take control

by

Creating new tickets

without picking up the phone

Tracking support requests

which gives them the latest

status at their fingertips

Accessing your knowledge

base to find answers

themselves which reduces

your service costs

Collaborating with Service

Agents to resolve issue

quickly

all from a branded website that’s

easy to administer

SAP Cloud Support Site - Offer your customers self-service while reducing service costs



CloudPortal

1

NetWeaver

Portal

3

Support

site

5

hat’s

Included

6

Takeaways

7

Resources

8

Q A

4

Product

Demo

2

Cloud

Portal

Nicky

Manager at Green

Mile, Inc.

• Has a question for Monarch

about Single Sign On• Uses Monarch’s SAP Cloud

Support Site

• Searches the Knowledge Base

• Creates a ticket

Angela

Monarch Site

Administrator

• Responsible for administering

SAP Cloud for CustomerSupport Portal

• Adds content to help Monarch

customers

• Changes the look and feel of


Reshma

Monarch Service

Agent

• Receives the ticket from Nicky

entered via SAP Cloud forCustomer Support Portal

• Researches and resolves theticket

• Communicates with Nicky via

the SAP Cloud for Customer

Support Portal



CloudPortal

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NetWeaver

Portal

3

Support

site

5

hat’s

Included

6

Takeaways

7

Resources

8

Q A

4

Product

Demo

2

Cloud

Portal

Nicky

Manager at Green

Mile, Inc.



Support Site



Angela

Monarch Site

Administrator




customers



Reshma

Monarch Service

Agent






Support Portal



CloudPortal

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NetWeaver

Portal

3

Support

site

5

hat’s

Included

6

Takeaways

7

Resources

8

Q A

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Product

Demo

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Cloud

Portal










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http://slidepdf.com/reader/full/sap-hana-cloud-portal-webinar-ppt 17/36© 2013 SAP AG. All rights reserved. 17





CloudPortal

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NetWeaver

Portal

3

Support

site

5

hat’s

Included

6

Takeaways

7

Resources

8

Q A

4

Product

Demo

2

Cloud

Portal

Nicky

Manager at Green

Mile, Inc.



Support Site



Angela

Monarch Site

Administrator




customers



Reshma

Monarch Service

Agent






Support Portal















CloudPortal

1

NetWeaver

Portal

3

Support

site

5

hat’s

Included

6

Takeaways

7

Resources

8

Q A

4

Product

Demo

2

Cloud

Portal

Nicky

Manager at Green

Mile, Inc.


about Single Sign On

• Uses Monarch’s SAP Cloud

Support Site



Angela

Monarch Site

Administrator


SAP Cloud for Customer

Support Portal


customers



Reshma

Monarch Service

Agent


entered via SAP Cloud for

Customer Support Portal




Support Portal



Closed



Cl d



CloudPortal

1

NetWeaver

Portal

3

Support

site

5

Pricing

Availability

6

Takeaways

7

Resources

8

Q A

4

Product

Demo

2

Cloud

Portal

Nicky

Manager at Green

Mile, Inc.


about Single Sign On

• Uses Monarch’s SAP Cloud

Support Site



Angela

Monarch Site

Administrator




customers be even more

productive

• She decides to re-brand the site

as well

Reshma

Monarch Service

Agent


entered via SAP Cloud for

Customer Support Portal




Support Portal

Cl d



CloudPortal

1

NetWeaver

Portal

3

Support

site

5

Pricing

Availability

6

Takeaways

7

Resources

8

Q A

4

Product

Demo

2

Cloud

Portal

Cl d



CloudPortal

1

NetWeaver

Portal

2

Cloud

Portal

5

What's

Included?

6

Takeaways

7

Resources

8

Q A

4

Product

Demo

3

Support

Site

SAP Business Suite

Mobility

ERP CRM

Open Platform

SAP Cloud for Social

SAP Cloud for Sales



Cloud Integration option

BI

SAP Cloud for

Service


Ticket

Details

Create

Ticket

Ticket

Tiles

Ticket

List

Widgets

Widgets

SAP HANA Cloud Portal

• You get Service widgets and a Reference site to deliver immediate, superior self service to your

customers.

• You can create multiple support sites for different brands or different customers categories, for

better customer experience

• You also get SAP HANA Cloud Portal framework with additional library of content to allow you to

enhance your site.

• You can create your own widgets using SAP Open Social extensions and the HANA Cloud

Portal UI services, to enrich your site’s UI

SAP Cloud Support Site is built on SAP HANA Cloud Portal



Cloud



CloudPortal

SAP Cloud Support Site is available todayas another service channel for yourcustomers

1 SAP HANA Cloud Portal is flexible andallows for easy configuration and designof your sites

2

With SAP Cloud Support Site, your costeffective, self-service site, will be live in amatter of days 3

1

NetWeaver

Portal

2

Cloud

Portal

5

hat’s

Included

6

Takeaways

7

Resources

8

Q A

4

Product

Demo

3

Support

Site

Cloud



CloudPortal

Introducing SAP Cloud Support Site:http://youtu.be/b1h9vHgsZoc?hd=1

SAP Cloud Support Site How-To-Administer video:

http://youtu.be/HDAOmpiSKZg

SAP HANA Cloud Portal video:http://tiny.cc/cp-sapcom

Technical Materials on SCN:

http://scn.sap.com/community/netweaver-portal

SAP HANA Cloud Portal on SAP Store:http://tiny.cc/cp-store

Start your free Cloud Portal trial today:

http://scn.sap.com/docs/DOC-32874

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Portal

Portfolio

2

Cloud

Portal

5

hat’s

Included?

6

Takeaways

7

Resources

8

Q A

4

Product

Demo

3

Support

Site

Cloud

http://youtu.be/b1h9vHgsZoc?hd=1


http://tiny.cc/cp-sapcom


http://tiny.cc/cp-store
















http://youtu.be/b1h9vHgsZoc?hd=1



CloudPortal

Q&A

1

NetWeaver

Portal

2

Cloud

Portal

5

hat’s

Included

6

Takeaways

7

Resources

8

Q A

4

Product

Demo

3

Support

Site

Register to the next webinars here: http://tiny.cc/nwcloudwebinar

Today: SAP Cloud Support Site: new channel for delivering exceptional customer service

Apr 25: Deliver Actionable Information to Executives with SAP NetWeaver Cloud PortalMay 23: Manage Content with SAP NetWeaver Cloud PortalJun 20: Bring HR Information to Your Employees with SAP NetWeaver Cloud Portal





Thank You!

Contact information:

Reshma Mani Hila Schlank

Product Manager Product Manager

[email protected] [email protected]

mailto:[email protected]




Documents

SAP HANA Cloud Portal - Webinar PPT