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SAP for Utilities
Smart Grid business Platform
Rupendra Bhatnagar
Director Utilities
© 2010 SAP AG. All rights reserved. / Page 3
Agenda
1. Smart Grid as a Mega Trend
2. A Data-Centric View of the Smart Grid
3. Smart Grid Solutions by SAP
Smart Grid Asset Life cycle Management
Smart Grid Distribution & Retail
Smart Grid Analytics and reporting
Sustainable Business Operations
4. The Experience Factor
© 2010 SAP AG. All rights reserved. / Page 4
A Mega Trend is Changing the Industry
“Smart Grid” plus…
© 2010 SAP AG. All rights reserved. / Page 5
More and New Data is Made Available through
Smart Grid
AMI
AMI
AMI
Distribution
Lines
Key
Data Source
Radio
Antenna
Plug-In
Charging StationCommercial
Customer
Industrial
CustomerPlug-In
VehiclePhotovoltaic
Home Area
Network
Terminal
Substation
High Voltage
Transmission
Solar Power
Plant FieldWind Farm Fossil Fuel
Power Plant
SAP for Utilities
Electricity
Storage
Low Voltage
Distribution
Lines
Distributed
Generation
Communication/
Data Layers
Retail
Substation
Distribution
Generation
Transmission
Pro-sumer
AMI
© 2010 SAP AG. All rights reserved. / Page 6
Smart Grid Stack
Business and Operational systems
• SAP ERP, CRM & Billing
• DMS, GIS, OMS, DRMS, SCADA, PLC, DCS
• Analytics , Dashboard & Reporting
Data Management
• Data collections, routing, security & head-end systems
• Data federation and historian
• CIM for utilities utilization
Communications
• Network infrastructure (Wired & Wireless)
• Sensors & Devices
• Telecommunication systems
Grid Components (HW & SW)
• Transmission & Distribution infrastructure
• Substations (circuit breakers, voltage regulators, protection, XFMRs)
• Meters, RTUs , PLCs…
© 2010 SAP AG. All rights reserved. / Page 7
Generation
Build and run renewable energy plants
Reduced MTTR leads to reduction in maintenance costs
Control of maintenance spend
Transmission
Improved asset efficiency and performance
Plan resource hours and material requirements
are representative of job requirements
Reduce work backlog and increase grid availability
Distribution
Reduce cost for meter reading
Reduce cost for customer service
Improved outage management
Improved asset efficiency and performance
Retail
Billing on real data not on estimates
Offer new products using profile data
Improved outage management
Improved handling of bill inquiries
Manage and market Energy Efficiency and Demand Response programs
Offer and manage contracts for renewable energy, e-Mobility, energy
storage, etc.
Analyze consumption data, sales information, etc. for superior planning
Smart Grid Processes –
Support by SAP Smart Grid Business Platform
Enterprise
Asset Mgmt
Energy
Capital Mgmt
CRM
& BillingCustomer
Financial Mgmt
SCADAGIS
DRMS
OMS
Distribution
AutomationMDUS
EMS
© 2010 SAP AG. All rights reserved. / Page 8
Agenda
1. Smart Grid as a Mega Trend
2. A Data-Centric View of the Smart Grid
3. Smart Grid Solutions by SAP
Smart Grid Asset Life cycle Management
Smart Grid Distribution & Retail
Smart Grid Analytics and reporting
Sustainable Business Operations
4. The Experience Factor
© 2010 SAP AG. All rights reserved. / Page 9
Generation & Renewable Smart Energy
Processes - Business Scenarios
M.
SA
NC
HE
Z, 2006,
‘Quelle
: E
uro
pean T
echnolo
gy
Pla
tform
Sm
art
Grids
Process Affected Business Scenarios
plant
engineering &
construction
strategic
portfolio
management
Project
planning &
scoping
Project
execution
Document
management
CAD
integration
Plant
Operations
EH&S
management
Reliability
Centered
Maintenance
Real time
control
integration
Energy
management
system
Emission
management
Shift
log
and
report
Plant
Maintenance
Preventive
and
corrective
Inspection Plant
systems
integration
Mobile work
order
Resource
Management
Dispatching
and
scheduling
Work and
service order
execution
Mobile
integration
Inventory
Management
Sourcing &
procurement
of goods &
services
Warehouse
management
Spare parts
management
Available from SAP
Enhancements planned from SAP
Partner Solution already integrated
Integration in project
© 2010 SAP AG. All rights reserved. / Page 10
Transmission Smart Grid Processes -
Business Scenarios
M.
SA
NC
HE
Z, 2006,
‘Quelle
: E
uro
pean T
echnolo
gy
Pla
tform
Sm
art
Grids
Process Affected Business Scenarios
Grid
Engineering &
Construction
Strategic
portfolio
management
Project
planning &
scoping
Project
execution
Document
management
CAD
integration
Grid Network
& Comm.
Electronic
licenses
management
Electronic
software
delivery
Upgrade and
release
planning
Software
maintenance
distribution
Software
Security
management
Grid
Operations
Safety and
compliance
Reliability
Centered
Maintenance
DMS
integration
Real time
control &
network
integration
OMS
integration
Grid
Maintenance
Preventive
and corrective
Inspection GIS
integration
Mobile work
order
Resource
Management
Dispatching &
scheduling
Work and
service order
execution
Mobile
integration
Procurement
& Inventory
Management
Sourcing &
procurement
of goods &
services
Warehouse
management
Spare parts
management Available from SAP
Enhancements planned from SAP
Partner Solution already integrated
Integration in project
© 2010 SAP AG. All rights reserved. / Page 11
Distribution Smart Grid Processes –
Business Scenarios requiring Enhancements
M.
SA
NC
HE
Z, 2006,
‘Quelle
: E
uro
pean T
echnolo
gy
Pla
tform
Sm
art
Grids
Process Affected Business Scenarios
Roll out Smart
Meters
Grid Maint. and
Operations
GIS Integration Roll out Mgmt.
Reduce Meter
Reading cost
Grid Maint. and
Operations
AMI Integration MDUS
Reduce
Service cost
Grid Maint. and
Operations
AMI Integration MDUS GIS Integration
Enhanced
Outage Mgmt
Grid Maint. and
Operations
AMI Integration MDUS GIS Integration OMS
Integration
Demand
Response
DR Mgmt.
System
AMI Integration MDUS DR Event
Mgmt.
Improve Asset
efficiency
Grid Maint. and
Operations
AMI Integration MDUS GIS Integration
Available from SAP
Enhancements planned from SAP
Partner Solution already integrated
Integration in project
© 2010 SAP AG. All rights reserved. / Page 12
Retail Smart Grid Processes –
Business Scenarios requiring Enhancements
M.
SA
NC
HE
Z, 2006,
‘Quelle
: E
uro
pean T
echnolo
gy
Pla
tform
Sm
art
Grids
Process Affected Business Scenarios
No estimated
bill
MDUS AMI
Integration
Billing of
Energy and
Services
Offer new
products
Marketing &
Campaign
Mgmt.
Selling of
Energy and
Services
Customer
Service
Interval
Energy Data
Mgmt.
Billing of
Energy and
Services
Invoicing Content
Management
Improved Bill
Inquiry
Customer
Service
AMI
Integration
MDUS
Enhanced
Outage Mgmt.
Customer
Service
AMI
Integration
MDUS Grid Maint.
and
Operations
GIS
Integration
OMS
Integration
Remote Dis-
/Reconnection
Customer
Service
Collections
Mgmt.
AMI
Integration
MDUS Grid Maint.
and
Operations
Demand Side
Management
DSM
Program
Mgmt.
Marketing &
Campaign
Mgmt.
Selling of
Energy and
Services
Multi Chan.
Customer
Comm.
DR Event
Mgmt.
AMI
Integration
MDUS
E-Mobility,
Renewables
Contract
Mgmt.
Selling of
Energy and
Services
Billing of
Energy and
Services
Invoicing and
Content
Mgmt.
Available from SAP
Enhancements planned from SAP
Partner Solution already integrated
Integration in project
© 2010 SAP AG. All rights reserved. / Page 13
SAP Smart Meter Roll Out
SAP Differentiators
SAP Solution
Provide all relevant information in a
unified environment
Provide sophisticated planning tools
and workflows to reduce resource effort
and improve planning reliability
Allow complex planning activities in
GIS environment
Integration: Seamlessly integrate all relevant data and processes across functional
boundaries on a single platform
The right information: Flexible toolset for execution and verification of smart meter
mass rollout
Always up-to-date: Real-time data availability in online and offline scenarios
SAP
Smart
Meter
Rollout
District Planning and
Resource Assignment
Order Creation and
Customer Information
Issue Tracking and
Replanning
© 2010 SAP AG. All rights reserved. / Page 14
Customer Service
Management
Metered Data
Management
Meter Data
Administration
Processing
Request for
Disconnection
Sourcing and
Procurement
Measurement
Data
Aggregation
End-to-end Smart Meter process integration
guarantees energy efficiency
Increased energy efficiency requires connected processes across departments and
guarantees an individualized product offering and risk mitigation for compliance
Management
of Metered &
Energy Data
Distribution
of Metered &
Energy Data
Managing Energy Supply Products
Customer Service
Measurement Data Management
Energy Management
Meter Operation Services
Meter Operations
Meter & Device
Management
Selling of
Energy
Supply
Products
Billing-Rel.
Device &
Measurement
Data Mgmt
© 2010 SAP AG. All rights reserved. / Page 15 15
The Demand Side Management Lifecycle
Source: ASUG DSM Influence Council
Program Targeting(new & existing Programs) Gather Customer Information Grow Program-Adoption Approval Process
Program Strategy Legislation Corporate Initiatives
Monitoring and Reporting Budgeting Forecasting Goals Dashboard Customer Feedback on Demand Program Performance Analytics Program Evaluation Ongoing Analysis - Reapportioning One View of the Customer Various Reporting Auditing (Internal & External)
Program Enrollment & Delivery Eligibility (Proof of Qualification) Execution / Enrollment Equipment Requirements Equipment Verification Fulfillment (i.e. Loans and Rebates) Exception Handling
Program Decommissioning Rate changes Device Disposition
3rd party Integration
Customer Notification
Lead/Opportunity Mgmt Pipeline Tracking Quotation Management
Program Creation/Revision Define Program Goals Define Terms and Program
Eligibility Program Proposal and Approval
Program Simulation – Pilot
Full-Scale implementation
© 2010 SAP AG. All rights reserved. / Page 16
Possible Industry Portfolio
Align BAS Initiatives across Key Themes
Meter Operations Retail Services & CustomersTransmission & DistributionSuppliers & Power Generation
Human Capital Mgmt – Succession Planning
Planning (LT Capital - BPC for Utilities)
Plant Life Cycle and Resource Mgmt Energy Capital & Grid Lifecycle Mgmt Grid Lifecycle & Metering Operations Billing, Selling and Customer Financials
Asset Optimization - Generation
Environment & Sustainability (Corp Resp. – carbon impact, emissions, etc)
Enterprise
Next Generation Health & Safety
Customer Programs (DSM, Conservation, Acq. & Retention, Self Svc Portal)
Cost to Serve (C2S) - Profitability
GRC Scorecard
Meter to Cash (Rev. Assurance)
Smart Grid – Distr. Grid Reliability
Human Capital Mgmt – Workforce Analytics (Call Center/Field Ops correlation)
Smart Grid – Meter Ops
Smart Grid – Planning (Grid Mgmt)
© 2010 SAP AG. All rights reserved. / Page 17
Packaged Analytic Applications
Accelerate Time-to-Value While Reducing Cost and Complexity
Custom
Analytic Solutions
Packaged
Analytic Applications
Components Horizontal software toolsPackaged, purpose-built software,
industry-specific IP and deployment
Time-to-Value Months Weeks
Cost/Risk High and Variable Low and Predictable
Best Practices LimitedLeveraged industry best practices
Support Self-support requiredProfessionally maintained and
supported by vendor
“The demand will continue to grow for packaged analytic applications that provide
not only the required functionality, but also best practices and deployment expertise”- Gartner 1/10
© 2010 SAP AG. All rights reserved. / Page 20
Agenda
1. Smart Grid as a Mega Trend
2. A Data-Centric View of the Smart Grid
3. Smart Grid Solutions by SAP
Smart Grid Asset Life cycle Management
Smart Grid Distribution & Retail
Smart Grid Analytics and reporting
Sustainable Business Operations
4. The Experience Factor
Customers and Consulting Partners
SAP Carbon Impact: Comprehensive Carbon and
Sustainability Management Solution
Product
Assessments
GHG
Inventory
Management
Supply Chain
Footprint
Assess
Verification
and Reporting
BenchmarkingRole-Based
Dashboards
Spend
Optimization
Analyze
Reduction
Project
Analysis
Operations Module
Disclosure
Reports
Operational
Reporting
Offset
Management
Act
Goal Setting
Ad-hoc
Analysis
Business
Objects
Business
Intelligence
Tools
© SAP 2010 / Page 21
© 2010 SAP AG. All rights reserved. / Page 22
Agenda
1. Smart Grid as a Mega Trend
2. A Data-Centric View of the Smart Grid
3. Smart Grid Solutions by SAP
Smart Grid Asset Life cycle Management
Smart Grid Distribution & Retail
Smart Grid Analytics and reporting
Sustainable Business Operations
4. The Experience Factor
© 2010 SAP AG. All rights reserved. / Page 23
Market Relevancy through Collaboration
THE AMI@SAP Lighthouse Council Extended ACCU AMI Workgroup
© 2010 SAP AG. All rights reserved. / Page 24
The Smart Services Learning Center at
Consumers Energy
Wash Dry
16' 20' 12' 18' 12'
32'
30'
BackyardLiving
Room
Kitchen
Call Center Dispatch
Meter Stand
Meter StandServers
HAN
Laundry
Smart
Grid
Meter Display
Testing &
Evaluation
Work
Bench
Work
Bench PHEV
Smart Services
Learning Center
© 2010 SAP AG. All rights reserved. / Page 25
ASUG Influence Council for
Demand Side Management
Active: BC Hydro, Consumers Energy, IID, PG&E, SCE, SDG&E, SMUD,
Snohomish
New: TPU, Iberdrola (Energy East), PPL (E.On US), Bluebonnet, Allegheny
(FirstEnergy)
Monitoring Progress: City of Palo Alto, CPS Energy, FPL, Hydro One, NYPA,
PSEG
Timeline till today
Oct 2008 –
Palo Alto meeting to
gain consensus on
functional
requirements
Early 2009 –
Utilities prioritized functional
requirements defined
scenarios and business
processes for DSM/EE
Mid 2009 –
Utilities defined and
prioritized use cases
across scenarios
Late 2009/Early 2010 –
SAP analyzed use cases
and developed high-level
specification of DSM
solution
Late 2010 –
Use cases for
Demand Response
and Event
Management
© 2010 SAP AG. All rights reserved. / Page 26
SAP contribution to EU and US Smart Grid &
Energy Efficiency Initiatives
European Commission
German Government
E-Energy Program
European Smart
Metering Industry
Group
BDI The Voice of
German Industry
ETP (European Technology
Platform) Smart Grids
Source: U.S. Department of Energy
© 2010 SAP AG. All rights reserved. / Page 27
SAP Research – Smart Grid & Energy
Efficiency Projects
Project Project Scope Partners
MeRegio Development of an E-Energy marketplace as a coordination tool in
decentralized (distribution) networks. Certification of energy efficient regions.
SmartHouse/
SmartGrid
SmartHouses’ intelligent participation in a dynamic market-driven SmartGrid
enhances energy efficiency. Adaptive home appliances and distributed energy
sources coordinate operation via ICT.
e-mobility Billing & Vehicle-to-Grid Functionality. Implement real-world trial in Berlin
based on SAP solutions. Test and extend SAP portfolio for electric mobility at
scale. Invent vehicle-to-grid services as part of the smart grid.
Green Fleet Setting up an electrical car fleet infrastructure at SAP’s premises. Minimize
environmental impact of mobility. Maximize efficiency through optimized asset
management and fleet operations. Create a solution for management of
electric car fleets.
MeRegio
Mobil
Services for Electric Mobility. Integrate electric vehicles with MEREGIO
market place and service platform. Provide secure and privacy-preserving
services and applications. Field test for extended integration with smart grids
including power re-injection.
NOBEL Neighborhood Oriented Brokerage Electricity and monitoring system
(NOBEL).
Etra Investigation y Desarollo, University of Bonn,
SAP, Swedish Institute of Computer Science,
Suministros Especiales Alginetenses Coop,
Center for Research and Technology Hellas
ELVIRE Electric Vehicle Communication to Infrastructure, Road Services and
Electricity Supply – ELVIRE.
Continental, Renault, Better Place, Volkswagen,
CEA List, SAP, Motorola, ERPC GmbH,
Lindholmen Science Park, ATB, ENDESA,
Erasmus University College
MIRACLE Micro-Request-Based Aggregation, Forecasting and Scheduling of Energy
Demand, Supply and Distribution (MIRACLE).
SAP, TU Dresden, University of Aalborg, TNO,
INEA, Josef Stefan Institut, Centre for Renewable
Energy Sources, EnBW
© 2010 SAP AG. All rights reserved. / Page 28
Customer
Summary: SAP and the Smart Grid
Consumption &
Generation
T&D Network Communications
Smart
Appliances
Web 2.0
Consumer
Energy Storage
Phasor Measur.
Units
Distributed
Generation
Home-Area
Network
E-Mobility
Ad. Distribution
Mgmt Systems
Combined Heat
and Power
Provider Energy
Storage
Customer
Gateways
Active RFIDFACTSFlexible Alternating Current
Transmission System
AMI
Demand
Response
Broadband Ov.
Power Lines
Intelligent
Electr. Devices
Ad. Distribution
Protection
RF Networks
Process Data
Historians
Smart Grid AnalyticsHigh Performance
Analytics
Smart Grid Foundation BPM for EnergySOA
Energy
Efficiency
Meter Data
Management AMI@SAP
SAP Research
Activities
Prototype Phase / Use Cases
Netweaver SOA / BPM / PI
Demand Side Mgmt.
CRM social community integration
CIM-Driven Int.
Standards
CIM analysis project
Internet Self Services