Positioning of Power User Academies:There are a number of ways to position depending upon who is “buying” the course and what they want to use it for……..

INDIVIDUAL “BUYERS” As a pre-cursor to TeamSAP academy training, usually these will be queries by

individuals, as opposed to companies, directed to SAP customer service staff, who want to: Go on TeamSAP academy to acquire configuration skills, but are starting from

a zero base level of skills. IE, they first need to learn how to navigate within SAP R/3 and need the business background and integration knowledge per functional area, provided by Power User Academies, before they can attend the TeamSAP Academy Training. At the end of the Power User Academy, they will be assessed to determine whether they have acquired the correct skills transfer and application of these skills, before being able to attend the TeamSAP Academy courses. This process is called CERTIFICATION

Enhance their business and SAP knowledge to make themselves more employable – could be for a position as a business unit holder or power user within an organization

COMPANY BUYERS Where education for Power Users fits into a company’s education strategy or a

special project initiative, such as, continuous business improvement, total quality management drive, a SAP Implementation, SAP Upgrade / Enhancement. Power User Academies would usually be sold to a client as part of a total SAP educational solution – could involve KW, STT, other role based courses, project team training (TeamSAP, stand alone). Typical sellers would be SAP Educational Consultants, SAP Account Managers and / or partners such as Computer Services, or a combination of both

Typically your company “buyers” in an implementation or major upgrade would be the Project Manager, the Project Training Co-Ordinator, or a Steering Committee. In an install base environment buyers would be @ Executive Level, HR / OED / Training Directors, IS/IT Directors, FD’s, and / or Business Unit Holders or Divisional Managers. Position to implementation / upgrade teams as project team training, without

the configuration aspects, for those project team members (usually Power / Super Users) who will be:1. Responsible for delivering SAP training to users2. Responsible for supporting users after the system has been implemented

Can also be used to train departmental heads who are:1. project committee members2. business strategists responsible for achieving organizational strategy

OR to train line operational supervisors who have responsibilities for supervising a wide range of staff performing a number of different roles

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FAQ’s – Power User Academies

Assessment / Post-Test (ie: Cerfication): What skills are assessed and certified, per functional area? Kerry awaiting confirmation from CDM's on skills assessed and certified.

How long is the post-test, how many questions, what type of questions

Test per functional area, is 1 hour with 30 multiple choice questions

Who conducts post-testing assessment? Certificates are issued - still to determine how this will be managed

Who issues certification? Certificates are issued - still to determine how this will be managed.

When should post-testing occur in relation to attendees wanting to continue onto the Academy?

Certificates are issued - still to determine how this will be managed

Where (location) is assessment conducted? Testing will be conducted at either the franchise and/or SAP

subsidiary where they are run. For South Africa, if the course is run at CS, then tests are done at CS, if they are run at SAP SA then they are done at SAPSA.

What tool will be used to run assessments? At present a paper-based test is used, we are in negotiations as to

whether SAP Learning Solutions (previously AsseT) will be utilised.

What is the pass rate? I.E.: how is pass / fail worked out? Pass rate is 70% overall.

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FAQ’s – Power User Academies

Assessment / Post-Test (ie: Cerfication):

What process does SAP follow if attendees do not obtain certification the first time round? What do we do to support users who fail and want to try again? For example, retraining in areas they did not pass etc?

Delegates who do not pass have to re-write the entire exam, and cannot just write sections of the exam

How many times can certification be written for those who don't pass first time?

To be confirmed.

Pre-Testing / Screening:

Will there be a pre-test in place for user's wanting to attend the Academy, to see whether they need the business info and sap overview skills of power user academy first, before going onto academy

The pre-test for a person wanting to do the Academy, but not attend the Power User Academy, will be the PUA certification exam

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FAQ’s – Power User Academies Whom can I contact to analyse my company’s educational

needs and recommend suitable training & education initiatives?

For S African clients - Refer to Elize and Ben from CS, telephone (011) 802-2182

For Southern African clients contact Lorna Cook (011) 235 6279

How do I book courses? Computer Services (CS) is the official SAP role based education

partner in South Africa, and delivers all role based courses / workshops within South Africa. CS offers an established training division and training centres with 13 branches and satellite branches nationally.

Contact Kirsty King from CS on the following telephone number (011) 802-2182 for all course enquiry’s and bookings nationally.

For Courses outside of South Africa, contact Jeanette Prospero on (011) 235-6272

How do I get more info? See the Power User Academy flyer, per functional area. Contact

Joanne Swan @ (011) 235-6249, for additional copies.

Web address www.sap.co.za

Refer to role based brochure, that lists courses including Power User Academy with target audience. Contact Joanne Swan @ (011) 235-6249, for additional copies.

What’s Available? 5 Power User Academy Courses (release 4.0 only, from Q1 2000)

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