13
SAP EDUCATION OPTIMIZE YOUR INVESTMENT IN SAP SOFTWARE WITH LEARNING SOLUTIONS FROM SAP SAP Hellas S.A. Systems, Applications & Products in Data Processing SM100 SAP SOLUTION MANAGER CONFIGURATION FOR OPERATIONS Duration: 5 days Goals Understanding mandatory and managed system configuration of the SAP Solution Manager, including infrastructure Introduction to area operations and support tools from SAP Solution Manager Description of the various activities, functions and features that belong to the area of operations of the SAP Solution Manager Audience System Administrator System Architekt Technology Consultant Prerequisites Essential ADM100 Administration AS ABAP I Recommended ADM800 Administration AS Java Course based on software release SOLUTION MANAGER 7.2 SP03 Content SAP Solution Manager Overview: available Scenarios, Enhancements, Work Center Technical Overview: Installation, Architecture, Sizing SAP Solution Manager Configuration: SOLMAN_SETUP, LMDB, System Landscape Directory (SLD), Synchronize Data to the Landscape Management Database (LMDB), New Solution Concept (especially Logical Component Groups and Solution Documentation), Solution Manager Diagnostics Managing Authorizations in SAP Solution Manager Maintenance Planner, Maintenance Certificates, System Recommendations, Issue and Task Management Early Watch Alert Reporting: ABAP & Java, EarlyWatch Alert for Solutions Root Cause Analysis Overview, Monitoring and Alerting Infrastructure Overview, Solution Monitoring and System Monitoring Overview Service Level Reporting, Dashboards (including Configure Dashboards using Dashboard Builder) SAP Mobile Apps for SAP Solution Manager Job Management: Job Request Management, Job Documentation, Job Monitoring, Job Scheduling Management Health Checks and more Solution Manager Administration and Error Handling

SAP EDUCATION - sapregister.gr Course 1. 2017.pdf · CR100 - CRM Customizing Fundamentals Course based on software release ... Human Resources capabilities SAP Activate o Best Practices

Embed Size (px)

Citation preview

Page 1: SAP EDUCATION - sapregister.gr Course 1. 2017.pdf · CR100 - CRM Customizing Fundamentals Course based on software release ... Human Resources capabilities SAP Activate o Best Practices

SAP EDUCATION

OPTIMIZE YOUR INVESTMENT IN SAP SOFTWARE WITH LEARNING SOLUTIONS FROM SAP

SAP Hellas S.A. Systems, Applications & Products in Data Processing

SM100 SAP SOLUTION MANAGER CONFIGURATION FOR OPERATIONS Duration: 5 days Goals

Understanding mandatory and managed system configuration of the SAP Solution Manager, including infrastructure

Introduction to area operations and support tools from SAP Solution Manager

Description of the various activities, functions and features that belong to the area of operations of the SAP Solution Manager

Audience

System Administrator

System Architekt

Technology Consultant Prerequisites Essential

ADM100 Administration AS ABAP I Recommended

ADM800 Administration AS Java Course based on software release

SOLUTION MANAGER 7.2 SP03 Content

SAP Solution Manager Overview: available Scenarios, Enhancements, Work Center

Technical Overview: Installation, Architecture, Sizing

SAP Solution Manager Configuration: SOLMAN_SETUP, LMDB, System Landscape Directory (SLD), Synchronize Data to the Landscape Management Database (LMDB), New Solution Concept (especially Logical Component Groups and Solution Documentation), Solution Manager Diagnostics

Managing Authorizations in SAP Solution Manager

Maintenance Planner, Maintenance Certificates, System Recommendations, Issue and Task Management

Early Watch Alert Reporting: ABAP & Java, EarlyWatch Alert for Solutions

Root Cause Analysis Overview, Monitoring and Alerting Infrastructure Overview, Solution Monitoring and System Monitoring Overview

Service Level Reporting, Dashboards (including Configure Dashboards using Dashboard Builder)

SAP Mobile Apps for SAP Solution Manager

Job Management: Job Request Management, Job Documentation, Job Monitoring, Job Scheduling Management Health Checks and more

Solution Manager Administration and Error Handling

Page 2: SAP EDUCATION - sapregister.gr Course 1. 2017.pdf · CR100 - CRM Customizing Fundamentals Course based on software release ... Human Resources capabilities SAP Activate o Best Practices

SAP EDUCATION

OPTIMIZE YOUR INVESTMENT IN SAP SOFTWARE WITH LEARNING SOLUTIONS FROM SAP

SAP Hellas S.A. Systems, Applications & Products in Data Processing Page 2

SM250 IT SERVICE MANAGEMENT CONFIGURATION Duration: 4 days Course announcements

This course will give you an introduction in the SAP Solution Manager and its architecture. It continues with the explanation of IT Service Management and the integration in other phases of the Application Lifecycle Management. In the course the several main processes of IT Service Management are explained and demonstrated. The course ends with an introduction in the various customizing options to adopt the processes to customer needs.

Goals

Describe the idea of Application Lifecycle Management and how IT Service Management is integrated in this process

Explain the standard IT Service Management Processes offered by SAP Solution Manager

Configure the SAP standard processes for IT Service Management

Outline how to customize the IT Service Management processes according to your needs. Audience

Customers who want to get an overview about the offered IT Service Management Solution of SAP Solution Manager

Project Managers who will be responsible for the implementation of an IT Service Management application

Administrators who want to understand the different customizing and enhancement options of SAP Solution Manager IT Service Management

Prerequisites Essential

none Recommended

SM100 - SAP Solution Manager Configuration and Operations

CR100 - CRM Customizing Fundamentals Course based on software release

SAP Solution Manager 7.1 SP12 Content

Solution Manager Concept o Benefits o SAP Solution Manager Architecture

IT Service Management Overview o ITSM and ALM o ITSM Processes: Service Request, Incident, Problem and Konwledge Article

Basic Setup o Technical Prerequisites: Basic Configuration, System Preparation and Managed System

Configuration o ITSM Configuration

Master Data o Overview Business Partner Concept o Creation of Business Partners o Maintaining an organizational Model o Managing the Installed Base

The Work Environment: Using the WebClient UI o Available Business Roles in IT Service Management o How to access CRM Web Client UI o Personalization of the work environment

Service Catalogue & Service Request Management o Overview Concept of Service Fulfillment Process o Maintaining a Service Catalogue o Requesting a Service

Page 3: SAP EDUCATION - sapregister.gr Course 1. 2017.pdf · CR100 - CRM Customizing Fundamentals Course based on software release ... Human Resources capabilities SAP Activate o Best Practices

SAP EDUCATION

OPTIMIZE YOUR INVESTMENT IN SAP SOFTWARE WITH LEARNING SOLUTIONS FROM SAP

SAP Hellas S.A. Systems, Applications & Products in Data Processing Page 3

o Processing of a Service

Incident & Problem Management Process o ITIL Best Practise Process o Creating Incidents o Processing Incidents o Processing Problems

Knowledge Management Process o Technical Prerequisite: TREX o Creating Knowledge Articles

IT Service Management Customizing I o The Meaning of Transaction Types o Customizing the CRM Service Transaction

IT Infrastructure Management o Overview: Features and Functions o Integration in the ITSM Processes

Monitoring and Reporting o Monitoring of ITSM Tickets o BW Reporting

IT Service Management Customizing II o Enhanced Customizing Options o Categorization o Business Partner Determination: BRF+ and Rule Policies o Configuration of the Business Role o Enhancement of the CRM Webclient UI o Widgets o Service Level Agreements

Page 4: SAP EDUCATION - sapregister.gr Course 1. 2017.pdf · CR100 - CRM Customizing Fundamentals Course based on software release ... Human Resources capabilities SAP Activate o Best Practices

SAP EDUCATION

OPTIMIZE YOUR INVESTMENT IN SAP SOFTWARE WITH LEARNING SOLUTIONS FROM SAP

SAP Hellas S.A. Systems, Applications & Products in Data Processing Page 4

TB1000 SAP Business One – Logistics Duration: 3 days classroom Goals

Explain the concepts and methods of SAP Business One

Perform the steps in the core logistics processes of SAP Business One

Map customer logistics processes in SAP Business One

Set up master data for the standard business processes in logistics

Audience

Consultants and support employees responsible for the implementation and ongoing support of business processes with SAP Business One at customer sites

Consultants responsible for SAP Business One user training at customer sites

Employees from SAP's SME partners responsible for qualified selling and successful product presentations to customers

Prerequisites Essential

none Recommended

General understanding of business concepts

Sales or consulting experience with at least one Enterprise Resource Planning (ERP) product

Familiarity with Microsoft Office applications

Course based on software release

SAP Business One 9.0

Content

SAP Business One Basics

Purchasing

Sales

Items

Inventory

Pricing

Page 5: SAP EDUCATION - sapregister.gr Course 1. 2017.pdf · CR100 - CRM Customizing Fundamentals Course based on software release ... Human Resources capabilities SAP Activate o Best Practices

SAP EDUCATION

OPTIMIZE YOUR INVESTMENT IN SAP SOFTWARE WITH LEARNING SOLUTIONS FROM SAP

SAP Hellas S.A. Systems, Applications & Products in Data Processing Page 5

TB1100 SAP Business One – Accounting Duration: 2 days classroom Goals

Outline the main financial accounting processes in SAP Business One

Perform the main accounting and banking tasks in each financial process

Manage your accounting procedures with SAP Business One

Utilize controlling tools and company reports

Point out the essential settings for accounting functions

Audience

Consultants and support employees responsible for the implementation and ongoing support of business processes with SAP Business One at customer sites

Prerequisites Essential

Familiarity with SAP Business One navigation and functionality

Basic knowledge in financial accounting

Consulting or sales experience with at least one year Recommended

Attend the course TB1000 SAP Business One – Logistics

Course based on software release

SAP Business One 9.0

Content

Accounting for Sales and Purchasing

Banking Process

Financial Process

Posting Periods Process

Controlling Reports

Currencies, Fixed Assets

Page 6: SAP EDUCATION - sapregister.gr Course 1. 2017.pdf · CR100 - CRM Customizing Fundamentals Course based on software release ... Human Resources capabilities SAP Activate o Best Practices

SAP EDUCATION

OPTIMIZE YOUR INVESTMENT IN SAP SOFTWARE WITH LEARNING SOLUTIONS FROM SAP

SAP Hellas S.A. Systems, Applications & Products in Data Processing Page 6

TB1200 SAP Business One - Implementation and Support Duration: 5 days classroom Goals

Follow a structured implementation methodology

Interpret a customer requirement and map to a standard SAP Business One configuration

Perform core system data migration, initialization, and configuration to meet customer needs

Use customization tools to implement customer requirements

Follow the support and services processes provided by SAP

Audience

Partner employees responsible for the implementation and ongoing support of business processes with SAP Business One at customer sites

Prerequisites Essential

Knowledge of SAP Business One standard business processes. This can be met by completing TB1000 SAP Business One - Logistics and TB1100 SAP Business One - Accounting

An S-user ID is required to access and download documents from the Channel Partner Portal

Basic general IT skills Recommended

Project-management experience

Course based on software release

SAP Business One 9.0

Content

Customization Tools

Data Migration Tools

Implementation Tools

Administration

Support Processes

Case Study

Page 7: SAP EDUCATION - sapregister.gr Course 1. 2017.pdf · CR100 - CRM Customizing Fundamentals Course based on software release ... Human Resources capabilities SAP Activate o Best Practices

SAP EDUCATION

OPTIMIZE YOUR INVESTMENT IN SAP SOFTWARE WITH LEARNING SOLUTIONS FROM SAP

SAP Hellas S.A. Systems, Applications & Products in Data Processing Page 7

S4H00 SAP S/4HANA OVERVIEW Duration: 3 days Goals

This course will prepare you to: o Explain how SAP S/4HANA supports the digital transformation o Navigate in SAP S/4HANA using SAP Fiori UX and other client technologies o Describe system-wide concepts such as organizational elements or master data o Describe key business processes of SAP S/4HANA Enterprise Management and SAP S/4HANA

LoB solutions o Describe integration scenarios between SAP S/4HANA and SAP Cloud solutions o Explain SAP S/4HANA embedded analytics capabilities and additional BI/BW tools o Gain basic knowledge about SAP Activate to accelerate SAP S/4HANA adoption

Audience

Everyone interested in getting an overview of SAP S/4HANA Prerequisites Essential

None Recommended

Basic business administration/process knowledge required Course based on software release

SAP S/4HANA 1610 Content

SAP S/4HANA Overview

Navigation o SAP Fiori UX o SAP Business Client o SAP Logon

System-wide concepts o Organizational elements o Master data concept (e.g. material master, business partner)

Logistics capabilities o Purchase-to-pay processing o Plan-to-Produce processing o Order-to-Cash processing

Finance capabilities o Financial Accounting o Management Accounting

Human Resources capabilities

SAP Activate o Best Practices content

Notes

This course is the recommended entry point to the SAP S/4HANA curriculum for learners without specific SAP background knowledge. For learners with SAP Business Suite/ERP experience, the S4H01 "SAP Business Suite to SAP S/4HANA Delta" course is recommended.

Page 8: SAP EDUCATION - sapregister.gr Course 1. 2017.pdf · CR100 - CRM Customizing Fundamentals Course based on software release ... Human Resources capabilities SAP Activate o Best Practices

SAP EDUCATION

OPTIMIZE YOUR INVESTMENT IN SAP SOFTWARE WITH LEARNING SOLUTIONS FROM SAP

SAP Hellas S.A. Systems, Applications & Products in Data Processing Page 8

S4H400 S/4HANA EMBEDDED ANALYTICS: OVERVIEW Duration: 2 days Goals

This course will prepare you to: o Give an overview of the S/4HANA embedded analytics architecture o Explain the analytical offerings per user type o Give an Introduction to SAP Best Practices for Analytics with SAP S/4HANA o Explain the integration scenarios with SAP Business Warehouse

Audience

Application Consultant

Business Analyst

Business Process Owner / Team Lead / Power User

Developer Consultant

Help Desk/CoE Support

Program/Project Manager

Technology Consultant Prerequisites Essential

Basic knowledge of Data Analysis Recommended

Experience in one SAP LoB application (e.g. Finance, Sales) Course based on software release

SAP S/4HANA 1610

SAP NetWeaver 7.50 Content

S/4HANA and S/4HANA embedded analytics introduction

S/4HANA embedded analytics architecture overview

Analytical consumption with: o Query Browser o Multidimensional Reports (WebDynpro Grid) o Smart Business KPIs / APF o Analytical Fiori Apps o SAP BusinessObjects Analysis for MS Office o SAP BusinessObjects Lumira o Query Designer o KPI Modelling Apps o SAP BusinessObjects Design Studio o Query Design: ABAP for Eclipse o CDS View maintenance: ABAP for Eclipse

SAP Best Practices for Analytics with SAP S/4HANA

SAP Business Warehouse Integration Scenarios

Page 9: SAP EDUCATION - sapregister.gr Course 1. 2017.pdf · CR100 - CRM Customizing Fundamentals Course based on software release ... Human Resources capabilities SAP Activate o Best Practices

SAP EDUCATION

OPTIMIZE YOUR INVESTMENT IN SAP SOFTWARE WITH LEARNING SOLUTIONS FROM SAP

SAP Hellas S.A. Systems, Applications & Products in Data Processing Page 9

HA100 – SAP HANA INTRODUCTION Delivery: 2 days, Classroom Goals

This course will prepare you to: o Understand the Key Concepts of SAP HANA and in-memory computing o Create a Data Model with SAP HANA Native Modeling Tools o Provision Data Into SAP HANA o Consume SAP HANA Information Models and Run Applications on SAP HANA

Audience

Application Consultant

Change Manager

Data Consultant / Manager

Developer Prerequisites Essential

None Recommended

Reporting Tools and Analytics

General business modeling experience

Basic understanding of business system landscapes Course based on software release

SAP HANA SPS11 Content

Introduction

Architecture o Explore the SAP HANA landscape o Interfaces for Administrators and Developers o Learn about the database o Explain High Availability o Describe the Main Security Features

Modeling and Data Processing o Create Information Models o Discover SAP HANA Live o Define Spatial Processing, Text Search and Analysis, and Predictive Modeling

Data Provisioning o Understand the Main Data Provisioning Scenarios o Load Data Using Flat File Import o Access Remote Data with Smart Data Access o Implement Data Replication o Describe SAP HANA Enterprise Information Management o Process Event Streams in Real Time

Running Applications on SAP HANA o Describe the Different Types of Applications o Connect SAP Business Intelligence Tools to SAP HANA o Use SAP Business Warehouse with SAP HANA o Build SAP HANA Applications using XS

Page 10: SAP EDUCATION - sapregister.gr Course 1. 2017.pdf · CR100 - CRM Customizing Fundamentals Course based on software release ... Human Resources capabilities SAP Activate o Best Practices

SAP EDUCATION

OPTIMIZE YOUR INVESTMENT IN SAP SOFTWARE WITH LEARNING SOLUTIONS FROM SAP

SAP Hellas S.A. Systems, Applications & Products in Data Processing Page 10

S4F10 BUSINESS PROCESSES IN FINANCIAL ACCOUNTING IN SAP S/4HANA Duration: 5 days Goals

This course will prepare you to: o Describe the motivation for SAP S/4HANA Enterprise Management o Provide an overview of basic business processes in the main components of Financial

Accounting with SAP S/4HANA Audience

Application Consultant

Business Analyst

Business Process Architect

Business Process Owner / Team Lead / Power User

Program/Project Manager Prerequisites Essential

Accounting Knowledge Recommended

None Course based on software release

SAP S/4HANA 1610 Content

Overview of SAP S/4HANA o Outlining the Motivation for SAP HANA and SAP S/4HANA o Providing an Overview of the SAP S/4HANA Products and Adoption Strategies o Using the SAP Fiori Front-End

Overview of Financial Accounting (FI) in SAP S/4HANA o Outlining Financial Accounting (FI) Components in SAP S/4HANA

General Ledger (G/L) Accounting o Outlining Organizational Elements in Financial Accounting (FI) o Maintaining G/L Master Records o Posting Transactions in the G/L

Accounts Payable o Maintaining Vendor Master Records o Maintaining Accounts Payable Transactions o Managing the Integration between Accounts Payable and Materials Management o Performing Accounts Payable Closing Operations

Accounts Receivable o Maintaining Customer Master Records o Managing Accounts Receivable Transactions o Managing Customer Correspondence o Creating Accounts Receivable Dispute Cases o Managing the Integration between Accounts Receivable and Sales Order Management o Performing Accounts Receivable Closing Operations

Asset Accounting o Maintaining Asset Master Records o Executing Asset Transactions o Executing Asset Accounting Period-End Closing Activities

Bank Accounting o Maintaining Bank Accounting Master Records o Managing Bank Accounting Transactions

Closing Operations in General Ledger Accounting o Performing General Ledger (G/L) Closing Operations

Page 11: SAP EDUCATION - sapregister.gr Course 1. 2017.pdf · CR100 - CRM Customizing Fundamentals Course based on software release ... Human Resources capabilities SAP Activate o Best Practices

SAP EDUCATION

OPTIMIZE YOUR INVESTMENT IN SAP SOFTWARE WITH LEARNING SOLUTIONS FROM SAP

SAP Hellas S.A. Systems, Applications & Products in Data Processing Page 11

Notes

The course content is limited to the most important functions in the Financial Accounting integrated environment. You can learn about technical system configuration (customizing) and get answers to more detailed questions on individual applications in the advanced courses.

This course is suitable for people with little or no SAP experience. However, a background of accounting knowledge is recommended. This course features a high level of individual participation.

The scope of this course is comparable with the SAP ERP course AC010 Business Processes of Financial Accounting.

Page 12: SAP EDUCATION - sapregister.gr Course 1. 2017.pdf · CR100 - CRM Customizing Fundamentals Course based on software release ... Human Resources capabilities SAP Activate o Best Practices

SAP EDUCATION

OPTIMIZE YOUR INVESTMENT IN SAP SOFTWARE WITH LEARNING SOLUTIONS FROM SAP

SAP Hellas S.A. Systems, Applications & Products in Data Processing Page 12

HA200 SAP HANA - Operations & Administration Duration: 5 days Goals

This course will prepare you to: o Install and update a SAP HANA database in version SPS11. o Perform the daily tasks for a SAP HANA system administrator. o Start and stop, change the configuration, backup and troubleshoot a SAP HANA SPS11 system. o Backup and recover a SAP HANA SPS11 database.

Audience

Database Administrator

Help Desk/CoE Support

System Administrator

Technology Consultant Prerequisites

Essential

HA100 Recommended

Some experience in SAP system administration

Some experience in database administration Course based on software release

SAP HANA SPS11 Content

Preparing Installation o Sizing of SAP HANA o Requirements

Installation o Introduction SAP HANA Lifecycle Management Tools o Advanced installation options o SAP HANA Studio installation o Performing a Distributed System Installation

Post Installation o Post-Installation Steps o Updating SAP HANA o Revision strategy of SAP HANA

Architecture and Scenar o SAP HANA Memory Management and Data Persistence o Software Packaging o SAP HANA Roadmap and Scenarios o Deployment Options

Admin Tools for SAP HANA o Administration Tool Overview o SAP HANA Studio and SAP HANA Cockpit o SHINE - SAP HANA Interactive Education o DBA Cockpit o HDBSQL Command Line Tool

Operations and Troubleshooting o Starting and Stopping SAP HANA o Configuring SAP HANA o SAP HANA Table Administration o Periodic Tasks o Configuring Traces o Working with Diagnosis Information and Diagnosis Files

Page 13: SAP EDUCATION - sapregister.gr Course 1. 2017.pdf · CR100 - CRM Customizing Fundamentals Course based on software release ... Human Resources capabilities SAP Activate o Best Practices

SAP EDUCATION

OPTIMIZE YOUR INVESTMENT IN SAP SOFTWARE WITH LEARNING SOLUTIONS FROM SAP

SAP Hellas S.A. Systems, Applications & Products in Data Processing Page 13

o SQL Console o Transporting Changes

Backup and Recovery o Concept of Backup and Recovery o Data Area Backup o Log Area Backup o Additional Backup Topics o Recovery o Backup and Recovery using Storage Snapshot o Database Copy

Security o Security Overview o Authentication and Authorization o Encryption o Auditing

Maintaining Users and Authorization o User Management o Types of Privileges o Roles o Administrative Tasks o Information Sources for Administrators o SAP HANA Live Authorization Assistant

High Availability and Disaster Tolerance o High Availability o SAP HANA Scale Out o Disaster Recovery

Multitenant Database Containers o Architecture and Technology o Administration of Multitenant Database Containers o Backup and Recovery of Multitenant Database Containers