SAP Ecatt Introduction

8/3/2019 SAP Ecatt Introduction

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INTRODUCTION

APPLICATION LIFECYCLE MANAGEMENT

Application Lifecycle Management (ALM) from SAP provides processes, tools, best practices, and services tomanage SAP and non-SAP solutions throughout the complete application lifecycle, open to seamlessly integrate thirdparty service management solutions.

Accelerating innovation while reducing risk and total cost of ownership requires a holistic approach of ApplicationLifecycle Management. You need a structured, comprehensive, and reliable collection of information about the stateof your productive SAP applications as well as integrated non-SAP applications. This, in turn, provides the basis forinformed and fact-based decisions and actions.

In anSAP TechEd 2010 Live clip, Marc Thier, SVP of Application Lifecycle Management and SAP Mentor Tony deThomasis discuss SAP Solution Manager and the ALM Community.

Best Practice Processes SAP Solution Manager and Tools Best Practices and Methodologies

Services

BEST PRACTICE PROCESSES

ALM is executed through processes that span the complete application lifecycle. They ensure stable operation of theIT solution while enabling accelerated innovation. Optimizing these processes reduces costs and ensures the highestquality of IT operation.

SAP provides10 best practice processes for Application Lifecycle Managementto support both projects andsolutions throughout the entire lifecycle.

SAP SOLUTION MANAGER AND TOOLS

Application Lifecycle Management relies on efficient collaboration of multiple SAP and non-SAP tools. They providethe required functions for the different ALM processes.

SAP SOLUTION MANAGER

The SAP Solution Manager plays a decisive role within the ALM tools. Besides providing ALM functionality itself, SAPSolution Manager integrates the other tools to ensure a comprehensive approach. It enables the central access to allrequired functions and central availability of all required information (single source of truth). In addition, SAP SolutionManager facilitates the efficient collaboration between your company and the SAP support organization to optimizethe value of your support engagement with SAP.
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SAP Solution Manager Overview for Dummies

This blog provides an overview of SAP Solution Manager in laymen's language and provides pointers to additioinalintroductory content written by other community members.

SAP AND THIRD-PARTY TOOLS

Besides SAP Solution Manager, SAP offers other tools to complement the ALM offerings. And it is possible tointegrate third-party ALM tools via available interfaces, as well.

SAP Quality Center by HP SAP Central Process Scheduling by Redwood SAP Productivity Pak by RWD SAP Extended Diagnostics by CA Wily SAP Test Data Migration Server SAP Test Acceleration and Optimization - See related SAP TechEd '08 session,Demystifying SAP TAO SAP IT Service Management SAP Resource and Portfolio Management SAP Landscape Transformation

BEST PRACTICES AND METHODOLOGIES

Application Lifecycle Management provides standards, best-practice methodologies, and organizationalrecommendations which cover the most typical customer situations - implementation, operation, or upgrade. You canleverage these experiences to optimize the implementation and operation of ALM within your organization.

SAP Standards for Solution Operations describe the different processes of End-to-End solution operations. Theyaddress the tasks and needs of business process experts - the stakeholders responsible for designing and executingbusiness processes - and IT departments - responsible for making the functionality of SAP applications available tobusiness users.

SAP Roadmaps provide methodical frameworks for SAP projects. They give a structure to results and activities and

provide the tools, services, and other methodical procedures that are recommended or required to help achieve theproject objective. Special accelerators in the Roadmap structure help with certain project tasks, by providingtemplates, examples, standards, product information, or best practices, for example.

Establishing a Customer Center of Expertise(Customer COE) empowers an organization to manage its mission-critical operations effectively and efficiently. The Customer COE manages quality and collaboration between allparties involved in ALM activities.

SERVICES

To support you in implementing ALM in your organization, SAP provides various services. SAP customers can getfurther information regarding these offerings on theALM Servicespage (SMP login required).

Expert Guided Implementation(SMP login required) is a new optimized, short-term setup service to configure basic

settings of SAP Solution Manager without long-term, in-house consulting. This service balances the combination oftraining, practical experience and expertise on demand and allows customers to create baseline functionality forimplementation of end-to-end solution operations, ready-to-use. In mostly 5 days. Examples of activities are: Doingan update, building a customizing, or executing a service.

With theConsulting Servicesfor SAP Solution Manager, SAP Consulting is covering your needs for SAP SolutionManager expertise. The various Services will help to plan the deployment of SAP Solution Manager, install thesystem, configure the mandatory and desired functions, and train users and administrators on how to handle SAPSolution Manager.
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SAP offers severaltraining courses and empowering workshopsto facilitate knowledge transfer to your supportorganization. The training and certification of Run SAP provides companies, partners, and SAP consultants with themethodology to implement ALM.

BUSINESS VALUE


In the current economic environment, CIOs and IT managers are challenged more than ever to cut IT costs andenable business process excellence and timely innovation adoption - at the same time.

The Strategic View Business Performance in Volatile Times Customer Success

THE STRATEGIC VIEW

With Application Lifecycle Management, customers implement high-quality solutions faster and operate them at lowercost

Accelerated Innovation through value discovery and realization; innovation without upgrade; and near-zerodowntime.

Operation at lower cost through standardized, unified and automated operations; managed complexity; andmanage SLAs.

Superior Quality of SAP solutions, customer enhancements and partner deployments in terms offunctionality, performance, availability and security.

Watch the video replay of theSAP TechEd LIVE 2009 interviewbetween Ulrich Scholl, Global Enterprise SolutionMarketing Vice President, and Marc Thier, head of ALM Solution Management.

BUSINESS PERFORMANCE IN VOLATILE TIMES

Several organizations have reduced total cost of ownership between 15% to 60%, while maintaining and evenimproving business agility, innovation, and business continuity - as a result of a holistic ALM based on SAP solutions,services, and support.

Leading enterprises demonstrate how they have successfully taken different measures in responding to individualbusiness drivers. These measures include system landscape consolidation and harmonization; standardization of ITservice management; use of SAP enhancement packages; and adoption of service-oriented architecture (SOA).

Read more:How Companies Sustain Business Performance in Volatile Times: Raise IT Productivity with ApplicationLifecycle Management
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CUSTOMER SUCCESS

Several customers have achieved very individual results and benefits. Here are some examples.

Surgutneftegas - Application Lifecycle Management Customer Success Story

Find out how Surgutneftegas, one of the top three integrated oil companies in Russia, increased operationalefficiency by 30% and improved system stability by leveraging SAP MaxAttention services to support ApplicationLifecycle Management best practices. Surgutneftegas establsihed ALM processes like change and incidentmanagement based on ITIL(IT Infrastructure Library) with SAP Solution Manager to manage SAP and non -SAPrelated IT landscape.

City of Nuremberg - Application Lifecycle Management pays Dividends

See how this German municipal government reduced the number of failed changes by 70% and cut operations costsby 20% by using SAP Solution Manager to manage the application lifecycle.

Deutsche Postbank

Find out how Germany's largest retail bank Deutsche Postbank improved the quality of monitoring and howapplication lifecycle management provided by SAP Solution Manager helped staff solve problems and made themonitoring of transactional processes a lot more comfortable. The centralized accountability offered throughautomation also enables better opportunities for capacity management and planning.

Australia Post Testimonial Video

See how Australia Post takes advantage of SAP's approach to Application Lifecycle Management and how they usethe SAP Solution Manager as their central point of command and control for their implementation projects.

P&G Testimonial Video

Learn how P&G accelerated speed, reduced cost, and improved quality by using SAP Solution Manager from a buildand run perspective.

Koehler Paper Group Leverages SAP's Approach to Application Lifecycle Management

With a turnover of 540 million and sales of429,000 tons of paper, Papierfabrik August Koehler AG is one of the fewindependent German companies in the paper industry. As a market leader in thermal papers, it runs production 24x7,posing stiff challenges for its IT staff. Find out why it chose SAP Enterprise Support services and leverage SAPSolution Manager as the single, central, integrated application lifecycle management solution.

Coca-Cola FEMSA Manages Application Lifecycle for Business Continuity and Innovation

See how Coca-Cola FEMSA efficiently manages the application lifecycle by leveraging SAP Solution Manager, SAPSolution Extensions and SAP MaxAttention support.

How Solution Manager RCA Change Reporting Saved the Day

In this blog, SAP MentorTony de Thomasis of Australia Post describes how Solution Manager RCA ChangeReporting saved the day.

Tony goes on to write a series of blogs about ALM functionality:

Part 0(Prequel)
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Part 1(Maintenance Certificates)

Part 2(Landscape Reporting)

Part 3(Earlywatch Alert Reports)

Part 4(Central System Administration)

Part 5(IT Performance Reporting)

Part 6(Check and Apply SAP HotNews)

Part 7(SAP Central Service Connections)

Part 8(Wily Introscope)

Part 9(Maintenance Optimizer)

Part 10(Top 10 Solution Manager Tips)

E.ON UK: Implementation Shines with the Help of SAP Solution Manager(PDF 179 KB)

E.ON UK can now provide centralized repository for all solution information and documentation, and simplifiedmethods for guiding and checking the documentation processes of third-party users.

Hindustan Unilever SAP Solution Manager Speeds up Software Change Management by 70%(PDF 164 KB)

India-based Hindustan Unilever managed to achieve 70% speedier transports for non-ABAP software, almostcomplete elimination of disruptions and mistakes in ABAP and non-ABAP change transports, and total compliancewith Sarbanes-Oxley.

Arla Foods: Optimizing Business Continuity by Monitoring Business Processes

Danish-based Arla Foods amba optimized business continuity and performance by proactively monitoring businessprocesses using a single dashboard.

SAP Business Transformation Study: DuPont

DuPont reduced annual operations costs by over US$ 11 million via central monitoring of systems and businessprocesses

GETTING STARTED


SAP provides a large portfolio for Application Lifecycle Management (ALM). In most cases, it makes no sense toimplement all possibilities in a big bang. So how to start?

This depends on different influence factors such as the maturity of your IT processes, your IT projects and projectpipeline, and your cost pressure and cost structure compared with peers. Select those parts of the ALM portfolio firstthat bring the highest value to your company.
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Explore the Value Define Your Roadmap Implement SAP Solution Manager Optimize Your IT Processes Empower Your IT Organization

EXPLORE THE VALUE

A first step for defining your roadmap to Application Lifecycle Management is to identify the value potential that ALMoffers for your company.In general, ALM processes bring various benefits to you:

Reduced Total Cost of Operations - Today's economy requires a greater focus on lowering costs withinyour organization.

Business Continuity - Maintaining business continuity is the key to success. As landscapes become largerand more complex, there is a greater need for integration and mission-critical support.

Business Process Improvement - The business environment today requires transparency of businessprocess exceptions and KPIs. Improving business processes is critical to your organization's success.

Protection of Investment and Accelerated Innovation - Protecting IT investment while introducinginnovations is critical in today's economy. You have to be able to adapt to new requirements without

business disruptions.

Consider the priority of these values as well as the current situation of your organization to find out the direction thatwould bring the highest value for you.

DEFINE YOUR ROADMAP

Once the operational requirements are clear, you must define what parts of the operations processes need to beimplemented, enhanced or optimized to meet the requirements. You can use the SAP Standards for SolutionOperationsas benchmark to identify areas of improvement.

You will analyze the essential tools and processes, the functions to be implemented using SAP Solution Manager,and the required skills to manage the solution. During the scope definition, you should also identify which SAP

components, business processes and interfaces have been implemented and need to be considered for operations.By comparing the value potentials and the required efforts, you will be able to identify quick wins in theimplementation of ALM. Finally, you will prioritize the required actions and derive a corresponding roadmap for yourorganization.

You can take theRun SAP scope assessmentas a reference.

IMPLEMENT SAP SOLUTION MANAGER
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As central application management platform, SAP Solution Manager is key for the success of your ALM journey. Ifyou don't have SAP Solution Manager yet, you should implement it as soon as possible to reap all the benefits. Andeven if you have an installation, it might be worth to update it to the latest support package version!

What do you have to configure in SAP Solution Manager after the technical installation? Basically, you should starttheSAP Solution Manager Basic Configuration Assistant. This is a guided procedure that takes you through the initialsetup, the basis configuration, and the connection of managed systems. After this has been done, you can already

start using many functions like maintenance of SAP software, collaboration with SAP, root cause analysis,implementation/change/upgrade projects, test management, administration, or service level reporting.

Other functions need some additional configuration, like the definition of thresholds or definition of workflows. Also,documentation of business processes is required for some functions. E.g., you need to document your core businessprocesses to analyze the impact of changes on them.

Expert Guided Implementation(SMP login required) is a new optimized, short-term setup service to configure basicsettings for SAP Solution Manager without long-term, in-house consulting. This service balances the combination oftraining, practical experience and expertise on demand and allows customers to create baseline functionality forimplementation of end-to-end solution operations, ready-to-use. In mostly 5 days.

OPTIMIZE YOUR IT PROCESSES

Companies need an IT strategy that focuses on the management of complexity, risks and costs as well as skills andresources. Standardized procedures that leverage the experience of the organization and the software supplier are akey prerequisite for the optimization of application management.

Based on the experience of experts from SAP and customers, SAP providesstandards for solution operations. Thestandards contain best-practice procedures on how to run the individual processes, explanations on which toolsshould be used, and available training and services that support the adoption of the standard.

SAP Roadmaps provide methodical frameworks for SAP projects. They give a structure to results and activities andprovide the tools, services, and other methodical procedures that are recommended or required to help you achieveyour objective. Special accelerators in the Roadmap structure help you with certain project tasks, by e.g. providingtemplates, examples, standards, product information, or best practices. As an example, theRun SAP Roadmapprovides you information and guidance of how to implement your solution operations according to the standards for

solution operations. Gather knowledge of how to scope the operations to be implemented, prepare a detailed projectplan, the set up, and running of your SAP Solution efficiently. The Run SAP Roadmap focuses on applicationmanagement, business process operations and SAP NetWeaver administration.

TheSAP Landscape Transformation Softwareassists customers in independently adapting their organizationalstructures to changed business requirements - including mergers and acquisitions (M&As), divestitures, andrestructuring projects - and enables customers to fulfill technical and business requirements while maintaining fulldata consistency.

With consulting services for SAP Solution Manager, SAP Consulting is covering today'scustomer/projects/consultants needs for SAP Solution Manager expertise. The various Services will help to plan thedeployment of SAP Solution Manager, install the system, configure the mandatory and desired functions, and trainusers and administrators on how to handle SAP Solution Manager.

EMPOWER YOUR IT ORGANIZATION

Processes can only be changed successfully if the organization is enabled to operate the new process. To supportyou in empowering your IT organization, SAP provides corresponding knowledge transfer.

The easiest way for customers of SAP to get further information regarding ALM is the ALM area in SAP ServiceMarketplace:http://service.sap.com/alm(SMP login required). Here you will find centrally many information,presentations, demos, videos, and whitepapers regarding the different aspects of ALM: ALM Processes, SAPSolution Manager & Tools; Customer Center of Expertise, Methodologies, and Services.
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SAP offers severaltraining coursesor empowering workshops to facilitate knowledge transfer to your supportorganization. The training and certification of Run SAP provides companies, partners, and SAP consultants with themethodology to implement ALM.

The organizational model of the Customer Center of Expertise (Customer COE) drives integrated qualitymanagement, enabling transparency across business and IT units to critical challenges in SAP solution operations:ensuring business continuity, reducing costs and accelerating innovation. Establishing a Customer COE to manage

quality and collaboration between all parties involved empowers an organization to manage its mission-criticaloperations effectively and efficiently.

TECHNICAL ENABLEMENT


SAP Solution Manager and SAP NetWeaver deliver software and services to help IT organizations efficientlyoperate mission-critical business applications and leverage investments in existing SAP solutions. SAP SolutionManager offers a management platform and methodology that support all Application Lifecycle Management specifictasks in a comprehensive fashion - starting from blueprint and system landscape design to testing, deployment,successful operations, and change. That way IT organizations can manage SAP solutions efficiently, improve theavailability of applications, and optimize daily operations to reduce the total cost of ownership across their IT

landscape.

Before diving into the ALM core processes below, get the completeoverview of ALM technical enablement.

Landscape Design and Infrastructure Initial Setup Solution Documentation Solution Implementation Template Management Test Management Change Management Application Incident Management Technical Operations Business Process Operations Maintenance Management Landscape Transformation Upgrade and Update Management Cockpit for Delta Information regarding SAP Solution Manager

LANDSCAPE DESIGN AND INFRASTRUCTURE
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Landscape design and infrastructure capabilities offer you methods, tools, and best practices for planning andmodeling your landscape. This starts with the design of the solution landscape layout, and continues with adoptingSAP NetWeaver distribution models, evaluating virtualization concepts, and continues with identifying technicalinfrastructure prerequisites, while considering all internationalization aspects.

Landscape Design and Infrastructure

INITIAL SETUP

Get details on installation and configuration of SAP Solution Manager.

Initial Setup

SOLUTION DOCUMENTATION

Solution Documentation centrally documents and relates the business processes and technical information from SAPand non-SAP solutions to ensure transparency, efficient maintenance, and collaboration.

Solution Documentation

SOLUTION IMPLEMENTATION

Solution Implementation involves the identification, adaptation, and implementation of new and enhanced future-proofbusiness and technical scenarios. It is designed to decouple technical installation from business innovation, and usesSAP Solution Manager to implement innovation within the system landscape.

Solution Implementation

TEMPLATE MANAGEMENT

Template Management allows customers with multi-site SAP installations to efficiently manage their businessprocesses across geographical distances, such as part of a global rollout approach: from initial template definition to

template implementation, and template optimization. This can help you to harmonize and synchronize your businessprocesses while minimizing implementation efforts through centralizing template design, build and test.

Template Management

TEST MANAGEMENT

Test Management defines the integration testing requirements and test scope based on a change impact analysis. Itis used to develop automatic and manual test cases, manage the testers, and report on the test progress and testresults.

Test Management

CHANGE MANAGEMENT

Workflow-based management of business- and technology-driven solution improvement changes with integratedproject management, quality management, and synchronized deployment capabilities to best manage the risksassociated with the implementation of the solution, therefore ensuring technical and functional robustness.

Change Management

APPLICATION INCIDENT MANAGEMENT
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Application Incident Management enables centralized and common incident and issue message processing onmultiple organization levels, and offers a communication channel with all relevant stakeholders of an incident. Theprocess includes business user, SAP experts at the customer site, SAP Service and Support and Partner Supportemployees. It is integrated in all ALM processes of SAP Solution Manager and in any SAP Business suite solution. Itcan be connected to a non-SAP help desk application. Includes follow-up activities such as knowledge research, rootcause analysis, or change management.

Application Incident Management

TECHNICAL OPERATIONS

Technical Operations in Application Lifecycle Management represents all capabilities for monitoring, alerting,analysis, and administration of SAP solutions, and allows customers to reduce TCO by predefined content andcentralized tools for all aspects of SAP Solution Manager operations. It provides end-to-end reporting functionalityeither out-of-the-box, or individually created by customers.

Technical Operations

Jump to:

Administration|Job Management|Monitoring|Operations|Output Management|Performance, Sizing, andBenchmarks|Reporting|System Landscape Directory|Virtualization and Adaptive Computing|Work Centers inSAP Solution Manager

BUSINESS PROCESS OPERATIONS

Business Process Operations comprises the most important application-related operations topics necessary toensure the smooth and reliable flow of the core business processes to meet a company's business requirements.

Business Process Operations

MAINTENANCE MANAGEMENT

Maintenance Management covers software correction packages: from discovery and retrieval to test scopeoptimization, including optional automatic deployment into the production environment.

Maintenance Management

LANDSCAPE TRANSFORMATION

SAP Landscape Transformation (SAP LT) enables customers and partners to realize the harmonization, migration,and consolidation of existing SAP data. SAP Landscape Transformation software uses SAP Solution Manager as aplatform to tackle transformation requirements and manage all projects through an automated and integratedapproach to adapt organizational structures to changing business requirements - including mergers and acquisitions(M&As), divesting business units, and optimizing existing business processes.

Landscape Transformation

UPGRADE AND UPDATE MANAGEMENT

Upgrade and Update Management represent the identification, adaptation, and implementation of new and enhancedbusiness and technical scenarios, and uses SAP Solution Manager to holistically and effectively manage the upgradeand update project end-to-end. It allows SAP customers to better understand and manage the major technical risksand challenges within an upgrade or update project, and to make the upgrade project a "non-event" for the business.
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Upgrade and Update Management

COCKPIT FOR DELTA INFORMATION REGARDING SAP SOLUTION MANAGER

This cockpit acts as central entry point to get an overview of all available corrections as well as new and enhancedfunctionality in every SAP Solution Managerrelease. The information is ordered chronologically according to release time of SPS.

SAP ENTERPRISE SERVICES (ES) WORKPLACE

WHAT IS THE ES WORKPLACE

TheES Workplaceis the central place to view consolidated information about Enterprise Services delivered by SAP.It provides various entry points for different roles, from Architects to Process Experts.The ES Workplace is thestarting point for SOA adoption, from discovery of services to evaluation of services and development of exemplaryproof-of-concept composite applications on a freely accessible hosted SAP Business Suite system landscape forbusiness and technology justification.

Find Business Objects, Process Components, and their services that are necessary for a business process. Find allIntegration Scenarios and other objects like deployment units that are necessary for semantic and technicalintegration of business process.

Start with a business view showing processes for an organisation within a particular industry or across industry.Check out ready to run sample applications for enterprise service consumption together with technicaldocumentation, coding, implementation, models and demo data.

We have initiated an upgrade and optimization project for the SAP ES Workplace Landscape. The backend demosystems of SAP ES Workplace are evolving towards the latest technologies. For the ERP and CRM systems (HU2,HU4) new hardware will replace the existing one. As part of the optimization process the SCM and SRM systems willnot be replaced by new once at the end of their regular maintenance after December 31, 2011.

Other new and exciting technologies will be added to the landscape soon. Have a look into the newly available SAPNetweaver GATEWAY 2.0system. Examples on how to call Gateway Services are availablehere. Please contact usat [email protected] to discuss it more.

Apply for a user account to get access to the whole system landscape for free:ES Workplace Registration Form.

WE WANT YOUR FEEDBACK - JOIN THE TECHNOLOGY INTEGRATION SURVEY!

Over the years, SAP has been working on several integration options/technologies to make it easier for ourcustomers to connect with their SAP landscapes. With thissurveywe would like your feedback to help us assesswhat or where we should focus to make the most impact for our customers.
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SAP DISCOVERY SYSTEM

EXPLORING SOFTWARE POSSIBILITIES ON THE NEXT RELEASE OF THE DISCOVERY SYSTEMVERSION 5.0NEW!

The SAP Discovery system bundles hardware, software, and content to enable you to evaluate and demonstrate thebenefits of the newest SAP applications and technologies. It offers a preconfigured and preinstalled SAP softwarelandscape to support innovation and exploration, serving as an ideal tool for evaluating SAP applications within thecontext of your own enterprise and the challenges you face.

Just some of the applications you can evaluate include the SAP ERP application, the unified SAP NetWeavertechnology platform, the SAP NetWeaver Business Process Management component, the SAP NetWeaverComposition Environment (SAP NetWeaver CE) offering, SAP BusinessObjects

TMtools, mobile applications from

SAP, and the SAP Customer Relationship Management application. Built-in components for the SAP HANATM

platform* simplify the integration to a customer's SAP HANA appliance software, which is sold separately.

Also new with the latest release of the SAP Discovery system is the addition of built -in and integrated add-onsolutions as virtual machines. These add-ons expand the functionality and capability of the core SAP Discoverysystem. Currently offered as an add-on to release 5 of the SAP Discovery system is the SAP BusinessObjectsSustainability Performance Management application. Offered as a separate virtual machine, this application is madeavailable after the SAP Discovery system has been purchased and license keys activated.

The Discovery System v5 will be released and available for ordering from our hardware partners in Q4 of 2011.

* SAP HANA is not included with the SAP Discovery system, release 5, and must be purchased separately.

Click herefor a preview of the Discovery system V5.Take a sneak peakat the demos and exercises included in V5.

The new Solution Brief coming soon.
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Documents

SAP Ecatt Introduction