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TABLE OF CONTENT1 9.3 How To Integrate CRM WebClient into NWBC

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1 9.3 How To Integrate CRM WebClient into NWBC This section is dealing with the integration of NWBC and CRM WebClient and provides a description of how the CRM WebClient can becalled and executed in NWBC.You need to perform the following steps:

1 Include the URL to SAP CRM WebClient UI in SAP ERP RoleThe predefined NWBC roles can be used, if available. in case an SAP Best Practices version supporting NWBC has been installed inthe ERP system. Otherwise you can also use an existing standard role, or you may have to create a new role.

1.1 Find out the CRM Object Type you want to linkIf you want the user to be able to access a single CRM Object Type such as a Lead or an Opportunity you need to find out thename of the object type first. In case you just want to add a general log-on link to CRM into ERP you can skip this section.Access the activity using the CRM transaction code BSP_DLC_SDESIGN. In the list you can see the standard Object Types which youcan access via URL.

1.2 Add the link from ERP to CRM.Now you will add the link from ERP to SAP CRM in order to provide the user with system access.1. Access the activity using transaction PFCG.2. In case a new role has to be created, enter a role name in the Role field and choose Create Single Role. Otherwise enter the name

of an existing role and choose Change.

In case an SAP Best Practices package has been installed in the ERP system you can use the existing role for the sales person(SAP_BPR_SALESPERSON-E).

3. On the Menu tab page, choose Create Folder and enter a name for the folder. The name of this folder will be the name of the link inthe locator in the NWBC.

4. In this new folder, create an object by choosing Add other object.5. Select the URL type called Web Address or File.6. Maintain the field parameter Text. This given name will be the name of the displayed URL link in the NWBC.7. Maintain the field parameter Web Address or File and enter the URL of the SAP CRM service. Host and port can be found in the SAP

CRM system using transaction SMICM and menu path Goto Services . Check that the complete path to the service is activatedby using transaction SICF.

8. The URL has the syntax: https://:/

3. Upload the system certificate of the ERP system that you exported to your hard disk in the previous step, again using binary fileformat, for example from C:\*.der

4. Add the certificate to the certificate list using the button Add to Certificate List in the section Certificate.5. Add the certificate to the access control list (ACL) using the button Add to ACL in the section Certificate.6. Specify the corresponding system ID (SID) and the client in the following upcoming dialog box and confirm the entry.7. Save your entries.

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