SAP CRM 2006s: Learning Map for Public Sector Consultants

RECENT UPDATES VIEWER SOFTWARE SEARCH

Step 1: Learn What You Need Update your core competence - must know

Step 2: Prepare for Your Project Learn which implementation tools, guides, and support are available

Learn how to access the tools and content and how to get support

RELATED WORKSHOPS LIVE EXPERT SESSIONS SELF-TEST (in prep.) Q & A

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Update Your Core Competence - Must Know

SAP CRM Public Sector Overview Open/Close

At the end of this unit you will be able to:

Explain the concept, the architecture, and the functions and features of SAP CRM Public Sector

Configure and customize SAP CRM Public Sector

gfedc SAP CRM Public Sector Overview (Coming Soon) Presentation (PDF)

After completing this presentation, you will be able to explain SAP CRM Public Sector.

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SAP CRM Public Sector Details Open/Close Duration: 0:45 hours

At the end of this unit you will be able to:

Explain specific SAP CRM Public Sector functionalities that are new or enhancend with SAP CRM 2006s.

Set up or configure these new scenarios or processes

gfedc Case Management Presentation (PDF) 25 mins (40 pages)

July 2007

After completing this presentation, you will be able to explain the case management.

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gfedc ACE Integration Presentation (PDF) 10 mins (11 pages)

July 2007

After completing this presentation, you will be able to integrate ACE.

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gfedc Tasks, Notification & Repetitive Tasks Presentation (PDF) 10 mins (12 pages)

July 2007

After completing this presentation, you will be able to explain Tasks, Notification & Repetitive Tasks within Public Sector.

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Social Case Management Open/Close Duration: 2:25 hours

At the end of this unit you will be able to explain and configure the Public Sector social case management.

gfedc Social Case Management Presentation (PDF)

After completing this presentation, you will be able to explain the social case management. 15 mins (22 pages) July 2007

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gfedc Case Assignment Presentation (PDF) 20 mins (32 pages)

July 2007

After completing this presentation, you will be able to:

Explain and demonstrate case assignment

Set up and configure case assignment

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gfedc Item Proposal Strategy Presentation (PDF) 10 mins (11 pages)

July 2007

After completing this presentation, you will be able to:

Explain and demonstrate IPS

Set up and configure IPS

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gfedc Successor Processing and Service Plan Assignment Presentation (PDF) 15 mins (24 pages)

July 2007

After completing this presentation, you will be able to:

Explain and demonstrate the successor processing and the service plan assignment

Set up and configure the successor processing and the service plan assignment

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gfedc Approval of Social Application and Social Service Plan Presentation (PDF) 15 mins (21 pages)

July 2007

After completing this presentation, you will be able to:

Explain and demonstrate the approval Social Application and Social Service Plan

Set up or configure the approval Social Application and Social Service Plan

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gfedc Social Service Eventing Presentation (PDF) 15 mins (24 pages)

July 2007

After completing this presentation, you will be able to:

Explain or demonstrate the social service eventing

Set up or configure the social service eventing

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gfedc Change Processes for the Social Service Plan Presentation (PDF) 25 mins (47 pages)

July 2007

After completing this presentation, you will be able to:

Explain and demonstrate change processes for the social service plan

Set up or configure change processes for the social service plan

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gfedc BRF Enhancements Presentation (PDF) 20 mins (23 pages)

July 2007

After completing this presentation, you will be able to:

Explain and demonstrate the BRF enhancements

Set up and configure the BRF enhancements

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gfedc Eligibility Check and Item Assessment Presentation (PDF) 10 mins (12 pages)

July 2007

After completing this presentation, you will be able to:

Explain and demonstrate the eligibility check

Set up or configure the eligibility check

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Grantor Management Open/Close Duration: 0:58 hours

At the end of this unit you will be able to:

Explain and demonstrate Grantor Management

Set up and configure Grantor Management

gfedc Grantor Management Flashbook (HTM/SWF) 6 mins

October 2006

Once you have completed this Flashbook, you will be able to explain or demonstrate the Grantor Management.

Download the flashbook to your PC. After download read the readme.txt first.

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gfedc Grantor Program Management SAP Tutor (SIM) 12 mins (37 steps)

October 2006

Once you have completed this SAP Tutor session, you will be able to set up a grantor program for each type of grant application that may be received.

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gfedc Grantor Application and Assessment SAP Tutor (SIM) 13 mins (41 steps)

October 2006

Once you have completed this SAP Tutor session, you will be able to explain the enhancements to reflect new business processes for financial execution, claims processing and agreement amendments.

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gfedc Grantor Agreement SAP Tutor (SIM) 8 mins (25 steps)

October 2006

Once you have completed this SAP Tutor session, you will be able to explain or demonstrate the ability to manage changes to a grantor agreement in the Grantor Management.

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gfedc Grantor Case Management and Monitoring SAP Tutor (SIM) 12 mins (37 steps)

October 2006

Once you have completed this SAP Tutor session, you will be able to explain the Grantor Case Model and functionality.

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gfedc Grantor Claim Processing SAP Tutor (SIM) 7 mins (24 steps)

March 2007

Once you have completed this SAP Tutor session, you will be able to explain or demonstrate the business process of the claim management.

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Summary Open/Close

Summary

After completing the section above, you should:

Discuss open issues in the Live Expert Sessions

Test your knowledge with a Self-Test (In Prep.)

Equip yourself for onsite work in Step 2: Prepare For Your Project

Do you think you are now ready for your next project?

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