28-Sep-11

Sanyo Service Tip

For the 2009 and 2010 Sanyo LCD and Plasma TVs in a shutdown mode

This Service Tip was provided by Sanyo. Referring to the symptom and the Chassis Versions listed

below, this can be a simple repair. The main boards are on backorder and there is no ETA. IC5750 and

5700 are shown here. They're located under the large shield. IC 5750 is a 48 pin, surface mount, NAND

FLASH IC with easy access for replacement. This will fix 80% of the boards with the symptom below.

Sanyo Part Number - QXXAVD058- - -M

Chassis

Version

IC 5700

Samsung

IC 5700

Quimonda

P37819-00 SW84 SW82 NOTE: A GENERIC VERSION OF THIS IC WILL NOT WORK!

P42849-00 SW84 SW82 SYMPTOM: If the power LED on front of the TV is turning ON

P42849-01 SW84 SW82 for 10-20 seconds, OFF for 1-2 second and keeps repeating, the

P42849-02 SW84 SW82 problem is most likely to be IC5750. Affected models are 2009

P42849-04 SW84 SW82 and 2010, LCD and Plasma Chassis Versions listed to the left.

P42849-05 SW84 SW82

P46849-00 SW84 SW82

P46849-01 SW84 SW82

P46849-02 SW84 SW82

P46849-03 SW84 SW82

P46819-00 SW84 SW82

P50749-00 SW84 SW82

P50749-01 SW84 SW82

P50749-02 SW84 SW82

P50719-00 SW84 SW82 IC5750 to be replaced

P52449-01 SW85 SW83 Check IC manufacture for either Samsung or Quimonda

P42840-02 SW84 SW82 The IC 5750 you receive will have software 84 already installed.

P42840-03 SW84 SW82 If IC 5700's manufacture is Quimonda or the TV is a 52", the

P42840-04 SW84 SW82 software will need to be changed with the use of a USB drive.

P46840-01 SW84 SW82 Note: Do not use this software in any other Sanyo TV chassis.

P46840-02 SW84 SW82 If used in the wrong chassis, it could cause the TV to not

turn on and require the NAND FLASH IC to be replaced again.

P50740-01 SW84 SW82

IF YOU ORDER MORE THAT ONE IC AT A TIME, YOU'LL BE REQUIRED TO SUPPLY THE SERIAL NUMBERS

OF EACH TV THAT'S HAVING THE IC REPLACED. THIS IS SANYO'S REQUIREMENT.

NEW TECHNICAL INFORMATION

You must use the 3

dashes when ordering

CURRENTLY, THIS IC SHOULD BE ORDERED

THROUGH NEW 's PARTS PORTAL

NEW Technical Information

Sanyo Software Download: 37" &

larger, 2009 and 2010 Models ONLY

Dear Service Technician:

With the USB connection on the rear of the television, access to the latest

software upgrade is now a simple procedure using your Flash drive.

DOWNLOAD: The correct software (fwsu_c) file will need to be copied and pasted to USB flash drive in root (not in a folder) and should not have any other files on USB flash drive when installing software in the TV. THE SOFTWARE IS LOCATED ON SERVICEBENCH. THE IC COMES WITH SOFTWARE VERSION 84 INSTALLED

1) Turn TV "on".

Turn "off" any external devices. DVD, Satellite Box, etc.

2) Plug USB Drive into USB port on back of TV.

3) This display/picture should be on TV screen.

4) Please push and hold "Vol Down Key" on TV, and then push

"Menu Key" on Remote. (Both keys must be pushed

to get the below screen on TV)

5) This display/picture should be on

6) Push "Enter Key" on remote.

Please wait for software to download (normally 30-40 sec.)

7) This display/picture should be on screen.

8) Push "Power Key" on remote to turn TV "off".

9) Remove USB Drive.

10) Turn TV "on" and do channel search.

11) Verify that new software has corrected/improved problem.

62

Model Number

Current Software Number

This is an example only, it could be

any number

New Software Number.

This number might change from

original number, per the example

shown above. However, it must

match the SW version required

by IC5700 on page 1.