Sanil madhavan- Updated Profile Aug 2010

8/7/2019 Sanil madhavan- Updated Profile Aug 2010

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RETAILSTOREOPERATIONSANDMANAGEMENT Large format - Retail Store Operations & Management New Store Set-up and Launch

Retail -Training and development

I am an enthusiastic and dedicated professional with 15 plus years of experience in retail store

operations, retail training and development and Retail customer service. Have Passion for greatcustomer service and the buzz it creates. An exceptional team player who is able to develop andmotivate others to achieve targets, I can demonstrate a strong ability to manage projects fromconception through to successful completion. A proactive individual with a logical approach tochallenges, ability to understand the challenges in Retail business. Adept at driving growth ofcompany revenues and improving sales-team performance. Capable of building new business,securing customer loyalty, and forging strong relationships with external business partners.

AREAS OF INTERESTMy experience of over 15 years in the Retail industry, my key interest, strength and expertises arein managing large format Retail Store Operations. I am capable of developing and delivering Retailtraining.

Large format - Retail Store Operations &

Management[Hypermarket, Departmental Stores, andSpecialty Stores]

Retail operations Area / region/ Cluster levelMall Development, Management & OperationsRetail sales management

Project management - New Store Roll-out &

PlanningMerchandise planning and managementRetail Training and development

JOBRELATEDCOMPETENCIES1. Effective Communication.2. Presentation skills.3. Problem solving & Decision making.

4. Interpersonal skills.5. Analytical skills

AREASOFEXPERTISE1. Large format - Retail Store Operations &

Management2. Mall Development, Management &

Operations3. Project management - New Store Roll-out &

Planning4. Retail sales management5. Customer service, retention and loyalty

focus.6. Mapping c satisfaction, service standards.7. Resolving Customer complaints

8. Store presentation and VM9. Inventory and Pricing Controls10. Space & Category Management11. Margin & Merchandising Management12. Stock replenishment13. Retail marketing & Promotions14. Retail Training and development

KEY RESPONSIBILITIES

Responsible for Top line growthStrategies sales plans; Budgeting & controlResponsible for Store Processes and AuditResponsible for Store ImageImprove Profitability & Resource ManagementMaintain and Improve Service StandardsMaintain & build PR and Business RelationsPerformance evaluation: Target Setting

Achievements

Leading People- Improve productivity throughManpower Allocation

Employee Management - Employee relations,Appraisals and retention

LAM - planning Implementation of PromotionalSchemes / Activities.

Foot Falls Conversion , Per Square Foot ReturnCategory and Sub Category PerformanceComparative Sales Analysis & Monitoring

Sanil MadhavanSurvey No. 56, Vidhyanagar, Kondhwa, Pune-411048, Maharashtra, India.Telephone: +9102026931490 Mobile: +918600101925Email:[email protected],


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PROFESSIONAL EXPERIENCE1. Senior Consultant Strategy , Process and Learning &Development Group

Organization: Morpheus Archetypes Management Solutions Pvt.Ltd. From:June2009 till date

- Strategic Consulting Retail

Market Research

Brand Management

Sales & Marketing

- Process Consulting -Retail- Learning and Development

Skills & competency development Trainings

Management Development Trainings

Industry/Function Specific Training

TNA-Training Need Analysis

Training & Content Development

Conducting Frontline Training on Sales & Service Skills

Development of Training Programs

Monitor & Evaluate Training Delivery Standards

Conduct Train-The-Trainer session

2. SME Subject Matter Expert [Retail Training & Development]Organization: Edvance Learning Pvt.Ltd. From: April2008 to

May2009- Retail Training & Development- TNA-Training Need Analysis- Training & Content Development- Conducting Frontline Training on Sales & Service Skills- Development of Training Programs- Monitor & Evaluate Training Delivery Standards- Conduct Train-The-Trainer session

3. Asst.General Manager [AGM] Retail Concepts [New Store Opening]Organization: Reliance Retail Ltd. From: November 2006 to April

2008- Oversee all New Store Set-up and development functions, including new stores rollouts andSite acquisition for rest of Maharashtra.- Develop, implement, evaluate and improve Customer Service Standards through Customerloyalty program, C-Sat Score and enhancing customer experience in Reliance Fresh Stores.- Provide cross-functional support to team training, coaching, and mentoring. Designs,implement, SOP, for the New Reliance Fresh F&V stores and focus on timely completion of theproject.Achievements:

- Successful completion and turnaround of 1st phase of Store roll-out; a total of 7 RelianceFresh Stores in Pune.- Successful in developing new concepts / SOP for delivering consistent Customer ServiceStandards and Loyalty Program.

4. A). Manager Hypermarket OperationsOrganization: M.N.International [SUPER SPARSouth Africa] From:June2002 to Aug2006

- Responsible for all sales and business operation functions, including new product rollouts,customer relationship management, contract negotiations, and order fulfillment.- Hold P&L and budget responsibilities.- Design, implement, and monitor various sales plans and programs, with a focus on providingconsistent customer service in order to achieve Customer Satisfaction, Repeat customers, StoreImage and excellent shopping experience.- Executing Product Category plans for different segments of customers based on their needs &concerns.- Maintain high levels of presentation within the store according to company procedures. .


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- Execute & Implement Standard Operating Procedures.- Work closely with the Category team to execute space allocation plan (Plano gram). Ensurethat while designing the store the non-selling areas are kept to the minimum.- Planning Space Allocation of products, Launch & promotion.- Coordinate with the Design Team to decide & finalize the designs.Achievements:

- Manage Hypermarket of Area 200, 00 sq.ft and lead a team of 320 members set higherexpectations and instituted individual team-member accountability resulting in 18 0% revenueincreases over two years.- Met or exceeded targets throughout tenure, averaging more than $32 million in annual salesin Northern Region.- Creating and cultivating a store environment where diversity is valued and incorporated intoareas such as staffing, inventory visual presentation and customer service.

B). Manager Retail Operations & Mall OperationsOrganization: M.N.International [Suriname -South America]

- Responsible for operations and management of Harmitasha Mall [1.6 lac Sq.ft.] Managing- Driving operational productivity, strong understanding of financial and operationalmanagement, and ensuring that profit and productivity goals are met.- Identifying the right tenant mix to achieve optimum revenue, mall image and offering a wideassortment for the shoppers.- Driving ample of foot-fall by planning and organizing events and promotions for the entire

year.- Consistently delivering exceptional customer service through active Service Management.- Supervising Managers and Supervisors through execution of newly established standards in alloperational areas of the mall.- Ensuring that all administrative functions are carried out quickly and efficiently- Oversee tenants requirement, key account management, customer relationshipdevelopment, and space productivity.Achievements:

- Involved in set-up and successful operation of First shopping mall in Suriname-Paramaribo.- Shopping Mall Area 160,000 sq.ft and Team size of 120 plus.- Tenant management - identified and Appointed a total of 54 tenants [ includingEntertainment, Food and shopping]

5. Customer Service AssociateOrganization: Jet Airways (I) Pvt.Ltd. From: May 2000 to

May2002

- Assist Passengers with Airport handling Procedures.- Customer Care & Service- To meet and assist customers at the airport.- Ground Support & Ramp Functions.- Help them in Basic airport handling procedures like reservations, Checking-in, baggage,security checks, and telephone inquiry.- To provide service of highest standard to customers, both on ground and in-flight, keeping inmind Factors safety, security, on time performance.- Supervising the cleaning, loading and offloading of cargo, Baggage, and sending the aircrafton time.

6. Retail Store Manager [Solar group]Organization: Nike Sportswear & Apparels. From: April 1994 to April

2000.

- Manage Sales & operation of 6 Outlets in pune.- (Brands; Nike, Lee Cooper, Woodland, Peter England, Pepe & Indigo Nation.)- Turnover: Yearly turnover of Rs 5.5 crore. From Exclusive Outlets.- Achievement of sales targets through a Team of 30 members Including Assistant Managers,Sales Assistants& Cashiers.- Provide team training, coaching, and mentoring.- Floor presentation, Arrangement of stock in space allocated as per plan.- Customer feedback- Sets up mechanism for recording of verbal complaints/ suggestions.


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- Managing client Relation effectively in order to Provide customer Satisfaction, value &retention.- Customer care/ customer service.- Competition mapping- Inventory management & Shrinkage control.- Analysis and reporting

EDUCATIONALQUALIFICATIONS

1. MBA-ICAFAI [Marketing -Pursuing]

2. Bachelors Degree in Science Pune UniversityTRAININGSATTENDED

1. Manning modern retail Conducted by: [RAI-Retail Association India in June2008.]2. Supermarket operations & management Conducted By: [SPAR - JOHANNESBERG.November 2005]3.1. Customer service excellence Conducted By: [Jet Airways in Mumbai. May2001]3.2. Basic airport handling Conducted By: [Jet Airways in Mumbai. May2001]3.3. Telephone etiquettes Conducted By: [Jet Airways in Mumbai. May2001]3.4. Basic reservations and ticketing Conducted By: [Jet Airways in Mumbai. May2001]

PERSONALDETAILS

- Date of Birth: 23 October 1974.- Nationality: Indian- Sex: Male.- Marital Status: Married- Languages Known: English, Hindi, Malayalam and Marathi.

Documents

Sanil madhavan- Updated Profile Aug 2010