Upload
jessica-marie
View
218
Download
0
Embed Size (px)
Citation preview
7/31/2019 San Rafael Public Library Process Improvement
1/22
CNJO 565 Avexjpiao} Njojceneop
]jo Xjgjel Vuhlim Lihxjxy Vxakemp
7/31/2019 San Rafael Public Library Process Improvement
2/22
Jceo`j
Bi}paxy ag ]jo Xjgjel Vuhlim Lihxjxy eHaad pxeo`} Limeo}ioc i}}ue} Muxxeop Vxame}} Glas Mbjxp Zueue} Jojly}i} Happleoemd} Xemanneo`jpiao}
Iopexojl Valimie} @e}ico Invxaweneop} Apbex Invxaweneop}
]ucce}piao} gax saxdioc sipb Limeo}ioc I}}ue Mao}pxjiop} Oes Muxxeop Vxame}} Glas Mbjxp Z ' J
Pbe ]uxwiwioc 7 8
7/31/2019 San Rafael Public Library Process Improvement
3/22
Bi}paxy ag ]jo Xjgjel Vuhlim Lihxjxy
Gauo`e` ao Jvxil 86, :223 Saneo} Mbxi}pijo Penvexjome Uoiao `emi`e` pa e}pjhli}b j maggee jo` xej`ioc xaan
Pbe lihxjxy bj} heeo nawe` jo` ervjo`e` }ewexjl pine}
Pa`jy ]jo Xjgjel Lihxjxy manvxi}e} psa mannuoipy lihxjxie}; Pbe @asopaso Lihxjxy jp 5pb jo` E ]pxeep} Vimdlesee` Lihxjxy ao Mjojl ]pxeep
]jo Xjgjel Lihxjxy enhxjme} pemboalacy j} j nejo} ag }uvvaxpiocip} ni}}iao }pjpeneop; ]bjxioc Xe}auxme}, Vxanapioc Lipexjmy Pbe `icipjl hxjomb "}xvuhlimlihxjxy/axc) aggex} `asolaj`jhle eHaad} jo` eJu`iaHaad},
mawex.pa.mawex njcj{ioe} jo` oes}vjvex} ]jo Xjgjel Lihxjxy i} j nenhex ag NJXIOep, sbimb i} j mao}axpiun ag }eweo vuhlim jo` aoe
Uoiwex}ipy lihxjxy kuxi}`impiao}
Pbe ]uxwiwioc 7 =
7/31/2019 San Rafael Public Library Process Improvement
4/22
Pbe ]uxwiwioc 7 0
7/31/2019 San Rafael Public Library Process Improvement
5/22
Pbe ]uxwiwioc 7 5
7/31/2019 San Rafael Public Library Process Improvement
6/22
eHaad pxeo`}
Iomxej}e io eHaad xej`ioc `ewime} eHaad vavuljxipy eHaad heoegip} Haxxasioc pxeo`} Gupuxe `enjo`
Pbe ]uxwiwioc 7 7
7/31/2019 San Rafael Public Library Process Improvement
7/22
Limeo}ioc I}}ue}
Pbe NJXIOep mao}axpiun vxawi`e} ]jo Xjgjel xe}i`eop} sipbjmme}} pa }bjxe` linipe` `icipjl mallempiao limeo}e}/
Hup sby i} mjvjmipy "i/e/, limeo}e}) linipe`1 Lihxjxie} mjooap lecjlly huy eHaad} jo` eJu`iaHaad} `ixemply gxan manvjoie} lide Jnj{ao
ax Ju`ihle, jo` pbeo lajo aup mavie}/ Lihxjxie} jxe muxxeoply lecjlly xezuixe` pa vuxmbj}e }vemijl lihxjxy.limeo}e` wex}iao} ag pbe}e
piple} gxan iopexne`ijxy manvjoie} pbjp }vemijli{e io saxdioc sipb lihxjxie}/ Pbe ounhex ag limeo}e} pbjp mjo he vuxmbj}e` i} linipe` pa pbe hu`cep ag pbe NJXIOep
mao}axpiun, sbimb i} cxejpex pbjo ip} io`iwi`ujl nenhex}/ J``ipiaojlly, }ane vuhli}bex} eipbex `a oap njde pbeix maopeop jwjiljhle ax }ewexely linip pbe
ounhex ag limeo}e} pa iopexne`ijxy manvjoie}/ J} j xe}ulp, oap jll piple} pbjp jxe jwjiljhle paio`iwi`ujl} jxe jwjiljhle pa lihxjxie}/
Pbe ]uxwiwioc 7 3
7/31/2019 San Rafael Public Library Process Improvement
8/22
Limeo}ioc I}}ue}
Pbe ]uxwiwioc 7 2]auxme; Elempxaoim Xe}auxme Njojceneop4 Xevaxp ag pbe @LG EXN Ioipijpiwe/ @icipjl Lihxjxy Ge`exjpiao Sj}biocpao @/M/, 8660/
7/31/2019 San Rafael Public Library Process Improvement
9/22
Muxxeop Vxame}} Glas Mbjxp
Pbe ]uxwiwioc 7 9
Hecio jp NjioLihxjxy Vjce; MlimdNy Jmmauop jo`Lacio Jmmax`iocly/
Mlimd ]ejxmbMjpjlac,pbeo aopa
J`wjome` ]ejxmb
eHaadJwjiljhle
1
Mlimd ao piple ag eHaad io Haad Hjc
Mlimd ao Jo eHaadjwjiljhle pa NJXIOep
Lihxjxy Mjx` Bal`ex}"NJXIOep @icipjl@asolaj`})
Xezue}p ny }jwe`piple}
J`` haad pa haadhjc jo` wies haad
hjc/
Pyve pbe piple ag ipen, jo` mbaa}e
eHaad gax njpexijlpyve/
]mxall `aso jo`mbaa}e gaxnjp
Ye}
Mbaa}eleo`ioc vexia`
Vxamee` pambemdaup
J`` pa mjxp
MaogixnMbemdaup
Oa
Maogixnjpiaogxan ]y}pen
Eopex enjil
J`` ne pasjipioc li}p
@asolaj`
Jgpex maog/enjil }basioc
jwjiljhilipy
7/31/2019 San Rafael Public Library Process Improvement
10/22
Zueue} Vxahlen} io pbe Muxxeop Mbemd Aup ]y}pen
Pbe ]uxwiwioc 7 :6
eHaadmbemdaup
i}}ue`
Linipe`ounhex ag limeo}e} jxejwjiljhle paxej`ex}
7/31/2019 San Rafael Public Library Process Improvement
11/22
Jojly}i} ag Muxxeop Glas Mbjxp jo` Happleoemd}
Linipe` ounhex ag limeo}e} mju}ioc happleoemd} io pbe zueue} Laoc sjipli}p gax vavuljx haad} "e/c/, 56 ]bj`e} ag Cxey Haad : :7 lihxjxy mavie} 25
sjipioc vjpxao}) Linipe` }elempiao ag eHaad piple} j} j sbale
Jwjiljhle eHaad Zueue Njrinun ag 2 eHaad piple} njy he mbemde` aup jp aoe pine =6.nioupe bal` io mbemdaup mjxp "i/e/, haad hjc) gax vjpxao} pa deev hxas}ioc Mbaime ag Leo`ioc Vexia`} 3.`jy},:0.`jy}, 8:.`jy}
Sjipli}pe` eHaad Zueue Ceoexjl ounhex ag vjpxao} sjipioc gax ejmb piple Oa xemanneo`jpiao} ag }iniljx piple} ax ceoxe Aome jwjiljhle, = `jy} pa mbemdaup pbe sjipli}pe` eHaad jgpex e.njil oapigimjpiao
Pbe ]uxwiwioc 7 ::
7/31/2019 San Rafael Public Library Process Improvement
12/22
Xemanneo`jpiao} Iopexojl Valimie}
Linip mbemd aup pine Invleneop j `egjulp mbemd aup ag :6 `jy} ao eHaad}/ Muxxeoply eHaad} mjo he mbemde` aup
gax eipbex 3, :0, ax 8: `jy}/
Linip sjipli}p hy jmmauop Invleneop j njrinun linip ao eHaad} pbjp mjo he sjipli}pe` vex jmmauop pa :8, muxxeoply
pbexe i} oa linip }vemigie`/
Aup}pjo`ioc Jmmauop} Invleneop jo jmmauop bal` valimy gax aup}pjo`ioc jmmauop} ao e.maopeop aggexe` gxan ]XL/
Pbe ]uxwiwioc 7 :8
7/31/2019 San Rafael Public Library Process Improvement
13/22
Xemanneo`jpiao} Iopexojl Valimie} Maop/
Oa xeoesjl} Invleneop j oa xeoesjl valimy gax eHaad} pbjp jxe muxxeoply mbemde` aup/ Pbe xeoesjl} nepxim saul` oee` pa he naoipaxe`, j} ip saul` he j caa` io`imjpiao ao pbe
eggemp ag pbe oes mbemdaup pine/
Linip mbemdaup} hy jmmauop Invleneop j njrinun linip ao eHaad mbemdaup} vex jmmauop pa 0, muxxeoply pbi} i} }ep jp 2/
Linip `jy} gax vjpxao} pa mbemd aup sjipli}pe` eHaad} ]baxpeo pbe bal` vexia` gax sjipli}pe` haad} gxan = `jy} pa 8 `jy}, aome vjpxao} bjwe heeo
oapigie` hy enjil pbjp pbey#xe jwjiljhle pa mbemd aup/
Pbe ]uxwiwioc 7 :=
7/31/2019 San Rafael Public Library Process Improvement
14/22
Xemanneo`jpiao} @e}ico Invxaweneop}
Eliniojpe nulpi.}ipe maogu}iao Hy aoly `i}vljyioc NJXIOep }ipe gax eHaad maopeop
Eliniojpe pbe =6 nioupe }e}}iao bal ' haad hjc "i/e/, }bavvioc
mbjxp) Hy invleneopioc aoe.mlimd mbemdaup, u}ex} jxe jhle pa `asolaj` pbeix eHaad} gj}pex,eliniojpioc uooeme}}jxy }pev} io pbe vxame}}
Jllas j vj}} io sjipli}p zueue Sbeo oapigie` pbjp jo eHaad ao yaux sjipli}p i} jwjiljhle yau mjo avp pa `egex pa pbe oerp
vex}ao io pbe zueue, sipbaup heioc `xavve` gxan pbe zueue/
Pbe ounhex ag vj}}e} vex zueue gax ejmb jmmauop }baul` he }ep pa j njrinun ag :/ Invleneop U}ex Vxagile
Jllas u}ex} pa }paxe vxagile iogaxnjpiao io pbeix jmmauop gax pbe wjxiau} `ewime} pbey sill u}egax xej`ioc pbeix eHaad}, pbexehy }vee`ioc uv pbe mbemdaup vxame}} jo` invxawioc pbe u}ex ervexieome/ Pbi} }baul` belv xe`ume gxu}pxjpiao jo` lasex xeoesjl xjpe}/
Pbe ]uxwiwioc 7 :0
7/31/2019 San Rafael Public Library Process Improvement
15/22
Xemanneo`jpiao} @e}ico Invxaweneop} Maop/
Invleneop j ceoxe `i}vljy Ejmb ceoxe }baul` `i}vljy pbe pav :6 eHaad} "hj}e` ao mbemdaup) jo` joy xemeoply j``e`
eHaad} j}}amijpe` sipb pbjp ceoxe/ NJXIOep muxxeoply `i}vljy} aoly pbxee mjpecaxie}; oes eHaad}, xemeoply xepuxoe` eHaad}
jo` na}p vavuljx eHaad}/ Njde pbe ounhex ag sjipioc vjpxao} vex gaxnjp jwjiljhle sbeo
haad} jxe ao sjipli}p Muxxeoply, aoly j ceoexjl ounhex ag sjipioc vjpxao} jxe li}pe` sbeo jo eHaad bj} j
sjipli}p/ Hy mxejpioc j }mxeeo sipb imao} }basioc bas njoy vjpxao} jxe sjipioc gax ejmbeHaad gaxnjp ciwe} pbe u}ex jo jvvxarinjpe sjip pine gax pbe eHaad/ Pbi} jllas} pbe u}ex
pa `emi`e pa eipbex sjip gax pbe eHaad ax mbaa}e joapbex piple/ Eomauxjce u}e jo` xe`ume xeoesjl}
Hy }eo`ioc jo e.njil xenio`ex gax vjpxao}, sba bjwe mbemde` aup jo eHaad, jp `jy 3xenio`ioc pben pbjp pbey bjwe = `jy} xenjioioc ao pbeix mbemdaup/
Pbe ]uxwiwioc 7 :5
7/31/2019 San Rafael Public Library Process Improvement
16/22
Xemanneo`jpiao} @e}ico Invxaweneop} Maop/
Invleneop j xjodioc }y}pen Pa jllas xej`ex} pa xjod eHaad} pbey bjwe xej`/ Pbeix xjodioc sill jllas j naxe pjxcepe` li}p
ag apbex eHaad} avpiao} vex Ceoxe hj}e` ao pbeix vxegexeome}; Gax erjnvle " ]auxme ; Xjodioc `i}vljy io Oepglir)
Yaux bi}paxy ? Ceoxe} "]auxme
; Apbex piple} yau nicbp he iopexe}pe` vex ceoxe hj}e` aoyaux wiesioc bi}paxy io Oepglir)
Pbe ]uxwiwioc 7 :7
7/31/2019 San Rafael Public Library Process Improvement
17/22
Xemanneo`jpiao} @e}ico Invxaweneop} Maop/
Yaux sjipli}p ? Ceoxe} Sbjp} manioc ? Ceoxe} Sbjp apbex xej`ex} bjwe xezue}pe` hj}e` ao yaux }ejxmb mxipexij " ]auxme ; Sbjp apbex
mu}panex} vuxmbj}e` hj}e` ao pbe xe}ulp} ag yaux }ejxmb mxipexij io Jnj{ao/man)
Apbex jwjiljhle avpiao} "i/e/, `iggexeop e .gaxnjp} jwjiljhle, vxiop, eJu`iaHaad)
Pbe ]uxwiwioc 7 :3
7/31/2019 San Rafael Public Library Process Improvement
18/22
Xemanneo`jpiao} Apbex Invxaweneop}
Pxjmd mu}panex `enjo` gax eHaad} Bjwioc pbe jhilipy pa pxjmd mu}panex `enjo` gax eHaad} sill jllas gax naxe eggimieop u}e ag
gupuxe guo`}/ Pxjmdioc mu}panex} haxxasioc bjhip} saul` }bas mao}unex pxeo`} hj}e` aoceoxe, e.xej`ex pyve, jo` jwexjce sjip pine/ ]umb `jpj maul` he u}egul io gaxemj}pioc
vjppexo} gax gupuxe vuxmbj}e} ag njpexijl limeo}e}/ Heoegip} ag mu}panex haxxasioc jojly}i};
Gaxemj}p gupuxe `enjo` Jllamjpe guo`} pasjx`} bicb `enjo` haad} Vapeopijlly ahpjio j``ipiaojl guo`} hj}e` ao haxxasioc `enjo` Jmmuxjpely }pamd hj}e` ao u}jce ag io`iwi`ujl e.xej`ex `ewime}
]pamd bicbex `enjo` gaxnjp} Linip mu}panex} sjipioc pine io zueue pbxaucb ioweopaxy jo`
vuxmbj}ioc njojceneop
Pbe ]uxwiwioc 7 :2
7/31/2019 San Rafael Public Library Process Improvement
19/22
]ucce}piao} gax Saxdioc sipbio Limeo}ioc Mao}pxjiop}
E}pjhli}b Piex ]exwime Sbeo j bicb ounhex ag xej`ex} bjwe xezue}pe` jo eHaad, xenawe
pbe ipen} jwjiljhilipy pa linip pbe awexjll sjipioc pine
Nulpivle u}ex} }bjxioc j }iocle limeo}e @ewelav aolioe pxjmdioc nembjoi}n pbjp doas} sbeo }aneaoe lac} io/ Sbeo aoe xej`ex
i}op lacce` io, jllas jmme}} gax joapbex xej`ex/
Pbe ]uxwiwioc 7 :9
7/31/2019 San Rafael Public Library Process Improvement
20/22
Muxxeop Vxame}} Glas Mbjxp
Pbe ]uxwiwioc 7 86
Hecio jp NjioLihxjxy Vjce; MlimdNy Jmmauop jo`Lacio Jmmax`iocly/
Mlimd ]ejxmbMjpjlac,
pbeo aopaJ`wjome` ]ejxmb
eHaadJwjiljhle
1
Mlimd ao piple ag eHaad io Haad Hjc
Mlimd ao Jo eHaadjwjiljhle pa NJXIOepLihxjxy Mjx` Bal`ex}
"NJXIOep @icipjl@asolaj`})
Xezue}p ny }jwe`piple}
J`` haad pa haadhjc jo` wies haad
hjc/
Pyve pbe piple ag ipen, jo` mbaa}e
eHaad gax njpexijlpyve/
]mxall `aso jo`mbaa}e gaxnjp
Ye}
Mbaa}eleo`ioc vexia`
Vxamee` pambemdaup
J`` pa mjxp
MaogixnMbemdaup
Oa
Maogixnjpiaogxan ]y}pen
Eopex enjil
J`` ne pasjipioc li}p
@asolaj`
Jgpex maog/enjil }basioc
jwjiljhilipy
7/31/2019 San Rafael Public Library Process Improvement
21/22
OES Vxame}} Glas Mbjxp
Pbe ]uxwiwioc 7 8:
Hecio jp NjioLihxjxy Vjce; MlimdNy Jmmauop jo`Lacio Jmmax`iocly/
]ejxmb Mjpjlac
eHaadJwjiljhle
1
Mlimd ao piple ag eHaad io }ejxmb
xe}ulp}/
Pxjo}gex pa"NJXIOep @icipjl
@asolaj`})
]mxall `aso jo`mbaa}e gaxnjp
Ye}
Vxamee` pambemdaup
Oa
Maogixnjpiaogxan ]y}pen
J`` ne pasjipioc li}p
@asolaj`
Jgpex maog/enjil }basioc
jwjiljhilipy
AVPIAOJL mxejpe }jwe` vxagile
7/31/2019 San Rafael Public Library Process Improvement
22/22
Z ' J
Pbe ]uxwiwioc 7 88