SamTrans Service PlanDoc_+May+2013v6.pdf · This effort is embodied in the SamTrans Service Plan (SSP), which is guided by a simple premise: ... 390, 391, ECR Create an Enhanced Core

SamTrans Service PlanFinal Adopted Recommendations

Adopted May 1, 2013

May 2013

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Table of ContentsExecutive Summary ......................................................................................................i

Introduction ..................................................................................................................1

Plan Background ..........................................................................................................3

Plan Framework ...........................................................................................................6

Service Plan Development .......................................................................................10

SamTrans Service Plan ..............................................................................................21

Next Steps ...................................................................................................................31

Appendix A: SamTrans Service Plan Route Recommendations ...........................................A-33

Appendix B: SamTrans Service Plan Route Maps ................................................................... B-38

Appendix C:Outreach Summaries ............................................................................................C-91

SAMTRANS SER V ICE PLAN -MAY 2013 | 3

Board of Directors 2013Carole Groom, Chair Jeff Gee, Vice ChairJerry Deal Rose Guilbault Shirley Harris Zoe Kersteen-Tucker Arthur L. Lloyd Karyl Matsumoto Adrienne Tissier

General Manager/CEOMichael J. Scanlon

Executive StaffGigi Harrington, Deputy CEOChuck Harvey, Deputy CEOApril Chan, Executive Officer, Planning &

Development Rita Haskin, Executive Officer, Customer

Services & MarketingMarian Lee, Executive Officer, Caltrain

Modernization ProgramMark Simon, Executive Officer, Public AffairsMartha Martinez, District SecretaryDavid Miller, Hanson Bridgett, Legal CounselJoan Cassman, Hanson Bridgett, Legal

Counsel

Project TeamApril Chan, Executive Officer, Planning &

DevelopmentChuck Harvey, Deputy CEODouglas Kim, Director, Planning

Staff Working Group ParticipantsMichael Eshleman, PlannerJim Famolare, Scheduler Eric Harris, Manager, Operations Planning Christiane Kwok, Market Research Specialist Paul Lee, Manager, Bus Contracts Chester Patton III, Director, Bus Transportation

Consultant SupportLauren Dong, ArupAidan Hughes, ArupDarby Watson, Arup Marie Lewis, Transportation, Management & DesignJoan Chaplick, MIG Diana Sherman, MIGMaria Mayer, MIG

Acknowledgments


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SAMTRANS SER V ICE PLAN -MAY 2013 | i

Executive SummarySamTrans faces an uncertain future. The District’s debt obligations significantly impact its financial well-being now and in the long term. New business responsibilities, including federal requirements to provide paratransit services, investments in BART extension, and a lead role in the Caltrain partnership contributed to a structural deficit that threatens the District’s ability to provide transit services at current levels.

In the face of these issues, SamTrans is embarked on a long-range plan to rethink, reinvigorate, and reinvent transit services in San Mateo County - a vision that addresses SamTrans’ role as a mobility manager and builds on the agency’s work to improve performance while acknowledging its fiscal issues in order to set a course toward greater service efficiency and use of resources.

This effort is embodied in the SamTrans Service Plan (SSP), which is guided by a simple premise: Do more of what works, less of what doesn’t, and try new things. The goal is a foundation for immediate and long-term growth and financial stability for the bus system within current budget constraints.

The SamTrans Service Plan has three parts:

� The Vision � The Service Plan

� Actions for Performance Improvement

THE VISIONThe SamTrans Strategic Plan 2009-2013, adopted by the Board of Directors in 2008, defines the District as a mobility leader, envisioning transportation choices and a sustainable future that meets the needs of the County’s diverse communities. Grounded in this vision, the SSP seeks to affirm and expand on the role of the District as a mobility manager.

The Service Plan is the first step toward achieving this vision. The Plan strives to increase ridership and revenues at no additional operating cost. It includes a series of route recommendations to better serve customers. The objective is to increase ridership with more efficient and effective service while providing stronger and more coordinated mobility services that directly address the needs of the diverse communities the District serves.

Specific goals set to achieve the vision include:

� Assess the effectiveness of the District’s family of services, programs and planning initiatives;

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� Continue to meet the needs of transit-dependent communities; � Improve the quality of life and transportation mobility for the community; � Begin to address east-west connectivity; and � Actively engage cities and local and regional stakeholders, including the bus operators.

The desired outcomes are service recommendations and a framework for future service improvement decision making. A performance monitoring and Action Plan will be developed to guide current and future decisions. Performance monitoring will track a variety of standards that seek to provide objective data for service assessment. This effort will be complimentary to the Metropolitan Transportation Commission’s proposed performance measures and targets contained in its recently completed regional Transit Sustainability Project.

THE SERVICE PLANThe Service Plan recommendations are the result of in-depth research, including the identification and assessment of market segments within San Mateo County; service evaluation of all fixed-route service, substantial public outreach that included numerous public meetings and opportunities for stakeholder input; and service scenario development.

RecommendationsFollowing the release of the Draft Service Plan in August 2012, recommendations were refined to reflect public and stakeholder comment. The Service Plan recommendations are grouped into themes:

Improve El Camino Real ServiceBased on an analysis of the performance of the north-south spine of the San Mateo County transit network, improving service and frequency along the El Camino Corridor is a priority. By consolidating Routes 390 and 391, a simpler, more reliable service will be provided. This will result in 15-minute frequency between Palo Alto and Daly City.

Routes improved include: 390, 391, ECR

Create an Enhanced Core Market Bus NetworkBased on research demonstrating strong levels of bus ridership activity and opportunities for ridership growth, improved weekday service is recommended in the core market areas of Daly City, South San Francisco, Redwood City and East Palo Alto to at least a 15-minute service and to improve east-west connectivity to El Camino Real.

Routes enhanced include: 120, 130, 281*, 296

* Changes to Route 281 are contingent upon coordination with the City of East Palo Alto’s shuttle service

SAMTRANS SER V ICE PLAN -MAY 2013 | i i i

Modify ServicesBased on analysis of current service and areas for possible efficiencies, it is recommended to improve service performance by modifying routes where possible. A route recommended for modification falls into one of three categories:

1) Consolidate ServicesDuplicative and overlapping routes reduce efficiency. Duplicative services are consolidated into a single route to simplify the system for customers. Additional streamlining recommendations include making some routes straighter to improve travel time.

2) Modify Route Alignments and/or Frequency A route’s alignment is modified to address issues such as:

� Creating a more direct route � Shortening a route to capture higher ridership areas � Duplication with other routes

A route’s frequency is modified to reflect:

� Higher ridership time periods � Lower ridership time periods � New ridership market opportunities

3) Modify San Francisco ServiceCurrently, four SamTrans routes (Routes KX, 292, 391, and 397) serve downtown San Francisco. Other transit options, including Caltrain, BART, and Muni, compete effectively with many of the SamTrans bus routes. A major reduction of SamTrans service into downtown San Francisco is proposed to allow for the reallocation of resources towards stronger performing services within San Mateo County.

Routes modified include: 14, 17, 58, 72, 110, 118, 122, 132, 133, 140, 141, 250, 251, 252, 260, 262, 270, 271, 274, 275, 281*, 294, 295, 397, KX

Discontinue ServicesBased on an analysis of current ridership patterns and route structures, it is recommended to discontinue a number of routes that duplicate other SamTrans routes or that have low ridership and low productivity. The majority of riders on discontinued routes have other transit options available.

Routes discontinued include: 123, 280*, 359

* Changes to Routes 280 and 281 are contingent upon coordination with the City of East Palo Alto’s shuttle service

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Introduce Alternative Service Pilot ProgramBased on market and customer usage research, it is recommended to introduce two pilot projects to test an alternative model with a flexible, demand response service. The proposed pilot areas are San Carlos and Pacifica. The alternative service options offer SamTrans a new opportunity to investigate how to better match service to markets where traditional fixed - route service is not as effective. The new service types can be more flexible and responsive to community needs.

ACTIONS FOR PERFORMANCE IMPROVEMENTThe actions for performance improvement provide a pathway for implementation. The creation of a performance monitoring and action plan will help guide the District as it reviews the performance of the service recommendations and will assist in future service decision making. The performance monitoring will track a variety of metrics and will be consistent with the Metropolitan Transportation Commission’s performance measures and targets in its Transit Sustainability Project.

Elements of the performance monitoring and improvement program will include:

� Implementing a monitoring dashboard to review and report on an annual basis service performance by route that covers: • Ridership• Weekday passengers per revenue hour• Subsidy per passenger boarding• Farebox recovery ratio

� Developing an Action Plan for performance improvement based on the above � Reviewing all transit services, including paratransit and shuttle services � Reviewing potential land use changes, particularly along the Grand Boulevard Initiative

corridor, to match transit service with changing land use patterns � Working with local, regional and federal agencies to identify sources of funding to support

ongoing investment � Implementing the findings from the upcoming El Camino Real Bus Rapid Transit Study � Coordinating with MTC on sharing and implementing best practices, coordinating with

other regional transit providers and seeking ongoing cost efficiencies associated with transit operations

� Coordinating with cities and countywide agencies on accessible service programs and initiatives

� Working with the San Mateo County Transportation Authority, City/County Association of Governments of San Mateo (C/CAG) and the Penninsula Traffic Congestion Relief

SAMTRANS SER V ICE PLAN -MAY 2013 | v

Alliance (Alliance) on implementing the findings of the shuttle best practices initiative � Working with cities to implement alternative service models

It is anticipated that the implementation of the Service Plan recommendations will result in an overall net increase in ridership with healthy increases expected on El Camino Real routes, in the core market areas, and on the routes that are being modified. Ridership increases will help SamTrans better servie its customers and provide a more stable financial foundations for future improvements.

Public outreach was conducted for the Draft Plan in Fall 2012 and Spring 2013. These Final Recommendations reflect revisions based on that public input. A Title VI analysis has been completed to ensure that the recommendations do not disproportionately affect low-income and minority communities.

Implementation of the route recommendations is anticipated for late 2013 to early 2014.

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INTRODUCTION | 1

IntroductionWithin the last 10 years, the San Mateo County transit network has significantly expanded with the extension of BART from Colma to Millbrae and the San Francisco International Airport, and the introduction of faster Peninsula rail service with Caltrain’s Baby Bullet trains. In addition, the county has experienced changes in its demographics, reflecting an aging population and changes to land use, particularly in the more urbanized areas. Over this period, there also has been renewed interest in the transit and land use potential of El Camino Real. The Grand Boulevard Initiative has successfully engaged community leaders along the corridor in a vision of increasing density and the creation of livable, walkable communities. El Camino Real continues to be one of the most traveled roadways in the county and the spine of the San Mateo County transit network.

Other changes have been less positive. In the midst of a challenging economy, the San Mateo County Transit District (District) is facing a structural deficit: transportation funding from local, state, and federal sources has continued to decrease. And while Caltrain transit ridership is growing at a record pace, SamTrans bus ridership is trending downward. The rising costs of providing SamTrans bus, paratransit, and shuttle services, coupled with the District’s commitment to meeting its debt obligations and providing contributions to support Caltrain, are significantly impacting the long-term financial condition of the District. The uncertainty surrounding the structural deficit threatens the District’s ability to provide transit services at current levels.

Given this compelling combination of factors, it is critical that the District engage in long-term planning that will include an assessment of current services and identification of areas for comprehensive efficiencies, and establish a platform for future change and a more sustainable future.

The SamTrans Service Plan (SSP) is intended to accomplish these objectives and help the District achieve the vision laid out in the SamTrans Strategic Plan 2009-2013, which was adopted by the Board of Directors in 2008 and is scheduled for renewal in the coming months. The Strategic Plan envisions the District as a mobility leader, providing transportation choices and a sustainable future that meets the needs of the county’s diverse communities.

To achieve this vision, the District must increase ridership through more effective, efficient service. This service must provide stronger and more coordinated mobility services; directly address the specific needs of the county’s diverse communities, including those that rely on transit for access to jobs and services; respond to the county’s different travel markets by including new service types and delivery; and be responsive to land use changes and the needs of the District’s various stakeholders. The goal is to broaden the District’s focus beyond simply


operating transit to addressing mobility more broadly, enhancing people’s quality of life, and promoting sustainability.

The SSP has three parts: � The Vision � The Service Plan � Actions for Performance Improvement

The vision is the long-term goal for the District; it addresses the SamTrans family of services, programs and planning initiatives and recognizes SamTrans’ key role as the mobility manager for the County. Realizing the vision entails meeting the needs of transit dependent communities; improving quality of life and transportation mobility; beginning to address east-west connectivity; and actively engaging cities and local and regional stakeholders.

The creation, evaluation, and implementation of a Service Plan is the first step toward achieving the vision. The Service Plan comprises a series of route recommendations including improvements to some routes, modification of other routes to better serve the riders. The implementation of the Plan will increase ridership and revenues within the current cost structure of the SamTrans budget.

The actions for performance improvement provide a pathway for implementation. The creation of a performance monitoring and action plan will help guide the District as it reviews the performance of the service recommendations and will assist in future service decision making. The performance monitoring will track a variety of metrics and will be consistent with the Metropolitan Transportation Commission’s performance measures and targets in its Transit Sustainability Project.

The Service Plan is critical in establishing the basis for achieving the District’s long-term goals of effective service and financial stability. The Service Plan must be undertaken and implemented within the current budgetary constraints reflecting the District’s fiscal circumstances. The proposed improvements to service described in the Plan are achieved by addressing the inefficiencies in lower performing routes—modifying some and discontinuing others—and by seeking growth in those market segments that have been identified as having potential for increased ridership and revenue.

PLAN BACKGROUND | 3

Plan BackgroundThe SSP is grounded in the District’s Strategic Plan, which was adopted in 2008. This document outlined a policy framework of goals and initiatives over a five-year time period (2009 to 2013) to guide future District investments as well as address the structural deficit. The goals and initiatives are organized around a set of focus areas that help the District achieve its vision. The development of the SSP was one of the key initiatives to emerge from the Strategic Plan.

STRATEGIC PLAN FOCUS AREASThe Strategic Plan outlines a comprehensive approach for managing and delivering its services. The policy framework defined by the Strategic Plan identifies six focus areas:

� Financial Integrity

� Multimodal Services

� Transportation and Land Use

� Customers

� Business Practices

� Employees

Each Focus Area has a set of goals, initiatives, and performance indicator exampes. The goals give overall policy direction, while the initiatives define how the goals can be achieved. The SSP guiding principles, described in the next section, directly relate to these Focus areas and to the initiatives identified in the Strategic Plan. These are the most relevant Strategic Plan Focus Areas, goals, and initiatives for the SSP follow.

Financial Integrity � Address the District’s structural deficit. � Financially support the District’s reinvention of its family of services.

• Increase cost efficiency.

Annual Transit Boardings Nationally, 1991 to 2010

Source: National Transit Database


Multimodal Services

Reinvent the District’s services.• Along El Camino Corridor, develop a service plan in conjunction with the Grand

Boulevard Initiative.• Form local and regional partnerships to integrate the District’s family of services with

complementary services by other providers.• Ensure a service network that addresses the growing mobility needs of senior citizens,

customers with disabilities and low income patrons.

Transportation and Land Use• Create livable corridors and community centers that enhance transportation

choices.• Continue to build support for the Grand Boulevard Initiative vision and guiding

principles which include transit-oriented development, economic investment, and housing opportunities to create a livable and walkable El Camino Real corridor.

Customers• Attract and retain new riders.• Incorporate community outreach efforts into District projects and initiatives.

Business Practices• Establish sustainable policies and practices• Advance the role of enhanced technologies while maximizing operational

efficiencies

Employees• Invest in employee development and achieve continual improvement• Attract and retain quality employees

PLAN FRAMEWORK | 5



Plan FrameworkMISSIONThe SamTrans Service Plan provides the framework to begin addressing a number of policy issues that guide SamTrans’ role as a mobility manager. These include understanding the different transit markets in the County and how to match the markets with appropriate service. All of these issues will be considered in the context of SamTrans’ current financial realities.

GUIDING PRINCIPLESThe guiding principles for the SSP were adopted by the SamTrans Board of Directors and build upon the focus areas, goals, and initiatives from the Strategic Plan.

Service � Increase service frequency where demand warrants it. � Design routes to respond to market demand. � Maintain service quality, particularly safety, along with any service modifications.

Customer Focus � Deliver quality service that maximizes the customer experience. � Retain current riders and attract new riders.

Markets � Maintain core service to markets that serve transit dependent populations, seniors and

persons with disabilities. � Provide service to meet the needs of discretionary riders. � Explore alternative mobility options.

Financial Stability � Maximize available resources to ensure service delivery over the long term. � Maximize efficiency while maintaining high quality service. � Identify potential future funding.

Coordinated Planning � Link transit service planning with land use planning. � Support regional sustainability strategies that strengthen integrated planning to achieve

climate protection goals. � Capture environmental benefits by supporting the development of livable and sustainable

communities.

PLAN FRAMEWORK | 7

ASSESSMENT CRITERIAAssessment criteria were developed to support the Guiding Principles. The criteria are a series of evaluation tools used to measure the Plan’s effectiveness in meeting its objectives. They consist of both quantitative, or measurable, and qualitative, or subjective, elements.

QuantitativeService Productivity: Service Productivity assesses how well a route is performing. Typical criteria used to measure the productivity include the frequency of the service, the service’s route design, whether it makes any intermodal connections, competes with other transit services, and the overall quality of the route.Market Matching: Matching a service to the appropriate transit market is key to a successful route. The criteria includes whether the route maintains existing riders and/or captures new riders, whether it serves the key destinations in the area, and whether it is the appropriate service type for the community.Financial Stability: Maintaining financial stability is a key factor given SamTrans’ current financial constraints. This criterion helps seeks to assess the financial costs associated with providing transit service. The criterion measures a route’s capital investment, operation and maintenance costs and overall funding requirements.

Qualitative Rider Experience: The rider experience is important because it can affect the success of a route. Measuring a positive rider experience includes considering whether a route is easy to understand, whether the route is direct and uncomplicated, and if it takes people where they want to go.

Other Planning Efforts Ongoing or future projects or developments may be a factor in assessing a route’s success. Planning efforts along the Grand Boulevard Corridor will hopefully help attract new riders along the El Camino Corridor as land uses intensify.

FAMILY OF SERVICESThe District provides a broad range of transit services in the County and is also a leader in transportation-related programs and planning initiatives. Under the District’s “family of services” umbrella, SamTrans operates multiple transit service options and conducts a number of transportation service programs aimed at providing mobility to those most in need. In addition to operating services and managing programs, the District is continually engaged with local and regional stakeholders to provide transportation access and mobility throughout San Mateo County. A brief description of the District’s family of services follows.

Transit Operations � Fixed Route Bus Service: SamTrans operates 48 bus routes throughout San Mateo County


and into parts of San Francisco and Palo Alto. � Paratransit: SamTrans provides service for persons with mobility impairments through its

Redi-Wheels and RediCoast program. The service regularly provides more than 1,000 trips in a day.

� Rail: Caltrain serves 32 stations along 77 miles with a mix of local, limited, and express (Baby Bullet) trains. Since 1992, Caltrain has also provided shuttle services between stations and employment sites in San Mateo, Santa Clara, and San Francisco counties.

� Shuttles: Transit station shuttle services operated or funded by the District connect employment centers in San Mateo County to BART or Caltrain stations. Community shuttles connect residential areas to retail and recreational destinations. In addition to providing SamTrans-funded shuttles, SamTrans is coordinating with a number of other agencies to better organize other shuttle services in the County through the Shuttle Best Practices Program.

Planning Initiatives � Grand Boulevard Initiative: The Grand Boulevard Initiative is a regional collaboration

focused on linking transit service to areas with increased land use densities. Partners in the initiative include the District, VTA, Joint Venture: Silicon Valley Network, San Mateo City/County Association of Governments (C/CAG), and SAMCEDA (San Mateo Economic Development Association).

� Community-Based Transportation Plans: Launched in 2002 by the Metropolitan Transportation Commission (MTC), the Community-Based Transportation Plan initiative is designed to identify transportation needs, as well as solutions to address them. In San Mateo County, four “communities of concern” were identified: Bayshore, East Palo Alto, North Central San Mateo and San Bruno/South San Francisco.

� Countywide Transportation Plan for Low Income Populations: Supplementing the work completed by the Community-Based Transportation Plans, the Countywide Transportation Plan for Low-Income Populations program is intended to identify, assess, and develop strategies to bridge gaps in the transportation needs of these disadvantaged communities at a countywide level.

� Senior Programs: SamTrans is engaged in projects aimed at reducing barriers to transportation services and expanding transportation mobility options available to seniors and people with disabilities. Current projects include: • Mobility Ambassadors;• Senior Mobility Guide;• Vehicle Sharing Demonstration Program;• Volunteer Driver; and

• Telephone Information and Assistance Individual Mobility Assessments.

SER V ICE PLAN DEVELOPMENT | 9

Regional Stakeholder CoordinationThe District works closely with a number of agencies to increase transit access and work toward creating a truly intermodal network. Partners include:

� Local Cities � Peninsula Congestion Relief Alliance: Funded by a consortium of San Mateo County

stakeholders, the Alliance is San Mateo County’s Transportation Demand Management Agency. The Alliance manages a number of programs to reduce single occupancy vehicles and vehicle emissions resulting in improved air quality.

� MTC Transit Sustainability Project (TSP): Led by MTC, the TSP looks to establish a framework and implementation plan for a more robust, financially viable transit system that is both cost-effective and customer-focused. The SSP is SamTrans’ local process to inform this regional effort.

� County of San Mateo: The County, through its Area Plan 2012-2016, supports increased mobility as an important transportation issue for older adults and adults with disabilities. The Area Plan identifies several objectives to help promote transportation options as well as explore partnerships and collaborations to improve mobility and access.

� National Park Service: The National Park Service administers the Golden Gate National Recreational Area (GGNRA), with 6,500 acres of park within San Mateo County. GGNRA is currently developing its Long Range Transportation Plan, and the District will continue to work together to assess opportunities for future partnerships to improve access and mobility.

� Partner Transit Agencies:• Bay Area Rapid Transit District (BART)• San Francisco Municipal Transportation Authority (MUNI)• Santa Clara Valley Transportation Authority (VTA)

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Service Plan DevelopmentThe SamTrans Service Plan was developed through a comprehensive data analysis, testing of alternatives, and a significant public outreach effort. The SSP development process included:

� Market Assessment: The market assessment examined the County’s demographics, travel patterns, market types, and ridership profile.

� Service Evaluation: The service evaluation reviewed the performance of the SamTrans fixed route bus network.

� Service Scenarios: Developed from the data analysis and the public outreach input, three service scenarios were developed to test public responses on potential Service Plan outcomes.

� Public Outreach: Public input received during multiple public outreach efforts supported the data analysis. Public outreach events gathered community responses for input into the service plan development.

MARKET ASSESSMENTDeveloping a comprehensive understanding of the market allows SamTrans to match its service with the needs of current and future riders. Rider demographics, including population, employment, age, and income levels, provide a well-rounded picture of a typical SamTrans rider. These indicators give insight into why riders are using the bus, where they are taking the bus, and how they are using the system. These indicators include:

� Population and Employment: Where people live and where they work is closely tied to how likely they are to use bus service and other forms of transit.

� Age: Different age groups use the bus for different reasons and at different times of the day. � Income: Income is often used as a predictor of bus usage, with low-income households

(defined as households below 200 percent of the federal poverty rate) more likely to use transit than households of other income levels.

Market TypesSan Mateo County is defined by its unique geography and characterized by a wide variety of community types. The County’s coastside communities along the Pacific Ocean are a mix of rural areas, open space, and small towns where agriculture and local business form the heart of the economy. Cities along the San Francisco Bay are home to a mix of job centers and residential areas in suburban downtowns and town centers, with suburban single-family residential developments dotting the hillsides. San Francisco International Airport and major employment centers in South San Francisco and Redwood City also attract people from neighboring San Francisco, Santa Clara, and Alameda counties.

SER V ICE PLAN DEVELOPMENT | 1 1

Five key market types were identified in the County:

1. El Camino Real/Caltrain Corridor: A major corridor that runs the length of the County, the El Camino Real/Caltrain Corridor has a mix of low to medium density residential and commercial development.

2. Community Centers: Often located near the El Camino Real/Caltrain Corridor, community centers are compact, walkable areas that support local businesses and commercial centers.

3. Auto-Oriented Centers: Auto-oriented centers contain job centers and campus-style office developments or residential

developments. While these centers may be fairly dense, they are designed around automobile travel and may be difficult to serve with transit.

4. Suburban Areas: Suburban areas are characterized by lower density single-family residential developments.

5. Coastside/Rural Areas: Coastside and rural areas have low population densities, with employment centers located near rural and open spaces.

Understanding the different market types in San Mateo County allows SamTrans to match appropriate service types with the markets so that transit services are tailored to how people live and travel.

Core MarketsCore Markets are transit-supportive areas that are characterized by high concentrations of residents and jobs. Core Markets can be made up of different Market Types. The County has a number of distinct core markets, with the most significant being the El Camino Real corridor, which runs through multiple cities. Other core markets include Daly City; South San Francisco; San Bruno; and parts of San Mateo, Redwood City, and East Palo Alto.1

SamTrans Rider Profile Quick Facts

� 44% of riders use the bus to get to work.

� 41% of riders earned less than $25,000 per year.

� 37% of riders are youth or young adults (13 to 24 years old).

� 8% of San Mateo County seniors are SamTrans riders.

� 17% of SamTrans riders are from Daly City or Colma.

� 1% of riders are from Half Moon Bay.

� 11% of riders indicated they would get to their destinations by bike if no SamTrans bus were available.

-SamTrans Triennial Customer Survey (2009)

1Project Working Paper: Market Assessment (2011).


Market Key Findings � Approximately one - third of SamTrans riders are youth, which is reflected in the large

number of Community Routes and specific route deviations provided to directly serve schools.

� The average household income level of a SamTrans rider is significantly lower than the County’s median household income level, indicating that SamTrans provides an important transportation service to many low-income County residents.

� The County can be categorized into five different market types, which describe what makes up the diverse neighborhoods, communities, and cities. Categorizing the County into Market Types allows SamTrans to begin to match its transit services to the different needs of the market types.

� The County is made up of a number of Core Markets, areas that are highly transit-supportive. Transit performs well in the Core Markets, indicating where transit improvements and enhancements would be greatly beneficial.

SERVICE EVALUATIONAn in-depth analysis of SamTrans fixed route bus service was undertaken to provide a system wide performance overview. Analysis of the efficiency of individual bus routes was based on two primary factors: ridership and service effectiveness. The Service Evaluation included an assessment of each individual route, examining each stop, the volume of passengers boarding or alighting, major destinations served, and the route’s proximity to other transit connections.2

2Project Working Paper: Service Analysis (2011).

Service to Schools

SamTrans operates a number of routes in the community that provide service to nearby schools. As funding for school transportation has dwindled, school-aged riders have increasingly turned to SamTrans as a means to get to and from school. Federal regulations explicitly prohibit public transit from providing dedicated bus service to schools, but SamTrans has accommodated school requests for services as much as possible within allowable levels. SamTrans currently provides two types of school-serving routes: community routes and “trippers” (supplemental school services). While buses on these routes may be filled during school arrival and dismissal times, they are often empty outside of these periods, and the cost to provide this service may be too high for SamTrans to accommodate in the future. Administrative and operational costs to plan and provide service to schools are higher than costs for a typical SamTrans route.


RidershipBased on 2011 data, SamTrans riders make an average of 51,320 bus boardings each weekday, with 24,501 boardings on Saturdays and 17,573 boardings on Sundays.3 The highest weekday ridership is along the El Camino Real corridor (55 percent), with riders using SamTrans bus service to reach BART stations in North County and Caltrain stations in Central and South County.

Nearly half of all SamTrans bus trips are made on just four routes, which have ridership levels that are significantly higher than those of any other routes in the system. Notably, the route with the fourth highest ridership (Route 292) provides over 1,200 more daily trips than the route with the fifth highest ridership (Route 122).

Chart 1: Average Weekday Ridership by Route

The four highest ridership routes are Routes 390, 391, 292, and 120. Routes 390 and 391 travel north and south along El Camino Real throughout the County; Route 292 is a multi-city route from San Mateo to downtown San Francisco; and Route 120 serves Daly City. Together, these routes can be considered the core network of SamTrans bus service. Combined, they represent 45 percent of all weekday bus boardings in the system, and over 60 percent of weekend boardings. Passengers use the routes all day every day. The core network is a key opportunity area for increased investment, as improvements to these routes would benefit nearly half of all existing

3Not all routes run on weekends.


SamTrans riders and have the potential to attract new riders.

Service EffectivenessEvaluating service effectiveness provides information on the financial health of a bus system by looking at both the cost to operate and deliver service. SamTrans uses metrics to measure service effectiveness that is common in the transit industry including passengers per revenue hour, subsidy per passenger boarding, and farebox recovery.

Weekday Passengers per Revenue HourA revenue hour is defined as an hour in which a vehicle is available to the general public and there is an expectation of carrying passengers.4 All SamTrans routes were examined to tally

Chart 2: Average Weekday Passengers per Revenue Hour of Service

the system wide average of passengers per revenue hour. On average, the SamTrans system carries 31.3 passengers per revenue hour each weekday. However, averages vary by individual route and by type of route. In addition, some community routes perform well but only operate for a limited number of hours per day.

4National Transit Database


Subsidy per Passenger BoardingIt is rare that a transit agency can pay for the cost to operate its services with passenger fares alone; most transit operations are subsidized by some level of government financial assistance. SamTrans’ goal is to minimize the amount of subsidy needed as much as possible to ensure that the system is financially sustainable. However, some routes may, by nature, require more subsidy than others.

Subsidy per passenger boarding measures the amount of subsidy required every time a passenger boards a bus. For SamTrans, the average subsidy per passenger boarding is $5.23. As with the passengers per revenue hour measure, the average subsidy per passenger varies depending on the ridership levels for each route. Typically, the higher the ridership on a route, the lower the subsidy required per passenger boarding.

The graphic below shows the average subsidy per passenger boarding by individual route. Using an industry threshold of $10 per boarding, the graphic highlights which routes are the

Chart 3: Average Weekday Subsidy per Passenger Boarding

most financially effective. Routes that require a subsidy greater than $10 are among the most expensive to provide.


Farebox Recovery RatioFarebox recovery is the proportion of operating expenses that are covered by passenger fares. The farebox recovery ratio is typically represented as a percentage. The SamTrans system average farebox recovery ratio is 18.6 percent, which means that for every passenger fare collected, 18.6 percent of that fare is received as revenue for SamTrans. This ratio is low compared to those of other Bay Area transit operators, and is an area highlighted for improvement through the Service Plan.

Chart 4: Average Weekday Farebox Recovery Ratio

Service Key Findings � The weekday passengers per revenue hour graph (Chart 2) shows that three of the top four

routes in ridership perform towards the top of this metric. Route 120, 390, and 391 lead the other El Camino and Local routes in this category.

� While a number of the Community Routes score high against this metric, a number of factors should be taken into consideration. Community Routes do not operate as long as other local and El Camino Routes during the day. Also, for the limited time that Community Routes are in service, those trips may be full, giving a higher boardings average. Overall, while the passenger per revenue hour gives good information on individual routes, it does not allow for accurate comparison between service types.


� A number of SamTrans routes currently require subsidies greater than $10.00, and are not financially effective. These routes are noted for consideration to be adjusted and modified to possibly reduce costs and match appropriately to market types.

SERVICE SCENARIOSThree service scenarios highlighting potential policy choices were developed to test the following different service policy options.

Maintain current service levels.This scenario highlighted the policy option of continuing SamTrans services at current schedules and frequencies without improvements to either productive routes or efficiencies on low performing routes.

Improve service along El Camino Real.This scenario highlighted the policy option of focusing resources gained from efficiencies within the network and implementing improvements on routes along the El Camino Real corridor. Improvements would be made within SamTrans current resources, but would not focus on other parts of the network.

Improve service along El Camino Real and core markets.This scenario highlighted the policy option of focusing improvements on both the El Camino Real corridor and core market areas within the network. Improvements would utilize not only resources gained from efficiencies from elsewhere in the network but also require additional funding not yet identified.

Public OutreachAn extensive public outreach effort was held to support the development of the service plan. Public outreach meetings and events were held with both peer agency stakeholders and the public:

� Peer Agency Stakeholders: SamTrans staff met with staff from the San Francisco Municipal Transportation Agency, Santa Clara Valley Transportation Authority (VTA), Water Emergency Transit Authority, San Mateo County planning department, and the San Francisco International Airport. The interviews solicited best practices from stakeholders.

� Public Open Houses: In July 2011, SamTrans hosted a series of public open houses to introduce the SSP project process and get initial feedback on SamTrans service. During the open houses, the public was asked to identify areas for improvement as well as to rank transit service related priorities. Both of these outreach effort gathered input that helped shape the development of the service scenarios.


� Presenting Service Scenarios: In Fall 2011, SamTrans hosted a series of public workshops to present three service scenarios looking at the choices and trade-offs between increasing services on some routes and modifying and reducing service on other routes. In all, SamTrans hosted seven public workshops at a variety of locations around the County.

Overall, no service scenario emerged as a favorite; instead, the public responded to individual aspects of each of the three plans. Community members responded positively to the idea of implementing some service improvements and changes while ensuring that the core network is retained. The public also expressed caution towards some of the more aggressive service changes proposed due to SamTrans’ current fiscal constraints. These types of responses were gathered from each workshop and helped provide important background for the Service Plan development.

Plan Development Key FindingsKey findings from the data analysis, public outreach and service scenarios include:

� It is important to understand SamTrans’ transit market. Just as in any business, transit services must match the needs of its customer, the rider. And understanding the rider’s needs is to know who the rider is, how they travel, where core markets are and how they are organized. SamTrans can use this understanding to best match transit services with markets to be as successful as possible.

� It is important to understand the role of each route in the community. Transit routes exist to move people around, yet they can serve very different markets. Some routes move large numbers of people, such as those on El Camino Real, while others serve local communities. Understanding each route’s role gives SamTrans the opportunity to make adjustments whenever necessary to benefit the network, whether it is improving or modifying a route.

� Public input provides key project direction. Public input provides critical guidance during the project development phase. The service plan should be responsive to its riders and transit dependent communities; the public outreach process is an important step towards ensuring that the needs and concerns from the public are reflected in the plan.

Draft Plan - August 2012Following the release of the Draft Plan in August 2012, a public outreach program was conducted to solicit feedback on the draft recommendations. This was the third phase of public outreach activities and focused on presenting a preliminary set of proposed service changes to the community. Public engagement activities included nine community meetings, sixteen city council presentations, three tabling events, multiple outreach events for operators, a project website comment box, an online survey, a dedicated phone line and project e-mail. SamTrans received more than 1,200 comments. During this review several routes were revised to reflect community concerns. Those revisions are included in these Final Recommendations.

SAMTRANS SER V ICE PLAN | 1 9

Revisions - March 2013Public meetings were held around the county in late March 2013 to review key route recommendations that had been made based on the Fall 2012 outreach. These Final Recommendations contain key revisions that were made as a direct result of community outreach. These are summarized below:

Route 85: service increased

Route 110: morning service increased

Route 118: peak hour service restored

Route 121: restore mid-day service

Route 140: provide new service to San Francisco International Airport (SFO) AirTrain Station (pending coordination with SFO)

Route 251: restore service to Beach Park

Route 260: maintain Saturday service but shorten alignment from Cipriani/Continentals to San Carlos Caltrain Station via Bridge Parkway (pending coordination with potential City of Belmont shuttle service)

Route 270: maintain service east of 101 and serve the new San Mateo County jail

Route 275: Saturday service to Cañada College via Alameda de las Pulgas and Farm Hill Boulevard

Route 280: coordinate changes with City of East Palo Alto shuttle service*

Route 281: service improvements*

Route 292: restore service

Route 296: change alignment to better serve Pulgas Avenue in East Palo Alto and increase Sunday service to 30 minutes

Route KX: extend off-peak service to San Bruno BART Station

Detailed information about comments and responses for each route is provided in Appendix C: Outreach Summary.





SamTrans Service PlanSamTrans’ vision aims to establish itself as a mobility manager in the County, beginning with fixed route services. It anticipates growth in ridership and the opportunity to secure investments in new and improved services. The vision includes more robust and productive fixed route service, anticipates growth in ridership and the opportunity to secure investments in new and improved services, and services more tailored to the unique communities in the County.

The vision for SamTrans includes:

� Significant improvement to El Camino Real service, including the potential for new service types along the corridor

� Frequency and service improvements within the core SamTrans network � Opportunity to secure investments in new and improved services � Alternative service programs offering new service types to better match service with

market demand

These services would be complementary to the District’s:

� Paratransit services � SamTrans and county wide shuttle services � Senior mobility programs � Grand Boulevard Initiative � Caltrain services

� Other ongoing planning initiatives

Combined, the family of services, ongoing programs and planning initiatives provide a comprehensive approach to mobility in the County. SamTrans will continue to be actively engaged in regional and local planning efforts, coordinate with local and regional partners for future investment opportunities, and monitor transit integration with emerging land use plans.

SERVICE PLAN RECOMMENDATIONSThe Service Plan comprises several route recommendations to be implemented in the short term, as well as a series of action items to provide a pathway to achieve the long term vision. The Service Plan is intentionally “cost neutral”: holding costs at current levels and recognizing the District’s financial constraints. The Service Plan also includes a pilot program to test new service types and new ways of delivering service.


The Service Plan service recommendations look to gain service efficiencies and improved ridership and revenue in the near term. They are organized around the following themes:

� Improve El Camino Real Service � Create an Enhanced Core Market Bus Network � Modify Services

• Consolidate Services• Modify Route Alignments and/or Frequency• Modify San Francisco Service

� Discontinue Services � Introduce Alternative Service Pilot Program

Each service strategy is outlined in more detail below. The complete list of service plan recommendations can be found in Appendix A with accompanying maps in Appendix B.

Improve El Camino Real ServiceEl Camino Real is the most dominant corridor in the county, contains major activity centers, core markets, and high population and employment densities. El Camino Real functions as the “spine” of the SamTrans network. High levels of ridership along El Camino Real corridor generate significant revenue for SamTrans, helping to support transit services elsewhere in the system. Fifty-five percent of SamTrans boardings take place along El Camino Real.

Current bus service is not convenient enough to truly meet rider needs. Routes 390 and 391 each operate at 30-minute intervals, and together provide bus service every 15 minutes. However, operating two separate routes does not allow for consistent headways5, and when buses fall behind schedule, the 15-minute frequency cannot be consistently achieved. Furthermore, service at current levels is not frequent enough for customers to feel comfortable riding the bus without planning ahead for a trip. A bus arriving consistently every fifteen minutes or better is a goal for El Camino Real service because service at this level has the potential to attract more riders to the system.

The Service Plan recommendation for El Camino Real is to:

� Consolidate Routes 390 and 391 into a single Local bus route. Consolidating the two routes into one will make the service easier to understand, and will also improve frequency between Redwood City and Palo Alto. The consolidated bus service will operate every 15 minutes between Daly City and Palo Alto seven days a week.

� Discontinue 391 service into San Francisco. Under this recommendation the new consolidated route will no longer operate into San Francisco. This is to maintain the critical 15-minute headways along El Camino Real. Other SamTrans routes (292, KX)

* Changes to Routes 280 and 281 are contingent upon coordination with the City of East Palo Alto’s shuttle service5A headway is defined as the interval between bus departures at the start of a given route.


Route Current Route Description Route Change Route Change Description120 Local route serving Daly

City every 10 minutes on weekdays, every 15 minutes on Saturdays, and every 20 minutes on Sundays.

Increase Sunday service frequency to 15 minutes; extend weekend evening service.

Increased frequency and extended hours of operation are proposed for weekends to serve the all-week transit demand in Daly City. Route 120 is currently the most pro-ductive route in the SamTrans system.


will continue to provide service into San Francisco as well as connection options to MUNI, BART and Caltrain.

The El Camino Real recommendation is a first step towards introducing enhanced service along the corridor. Potential improvements for the corridor beyond consolidated service include higher frequencies, limited-stop service, and an option for Bus Rapid Transit. The Service Plan recommendations for consolidated, more convenient service provide a strong baseline with which to develop the corridor in the future with improved frequencies, travel speeds, and quality of service.

Create an Enhanced Core Market Bus NetworkAn enhanced core market bus network benefits the service improvements along El Camino Real, forming a and provides a backbone for the rest of the SamTrans network. The core market bus network acts as both important local services and as feeders to the El Camino Real corridor. An enhanced bus network would provide more frequent and direct service, attract new riders, and allow for investment in other parts of the SamTrans system.

Frequency improvements are proposed in the Daly City and South San Francisco areas (Route 130), as well as in Redwood City and East Palo Alto (Routes 296 and 281*). In these areas, routes that previously operated at 30-minute headways are proposed to operate at 15-minute headways, providing additional capacity and improving convenience for passengers. All of these services currently have high ridership and productivity. Table 1 highlights the enhanced bus network route improvements. Improving service to frequencies of fifteen-minute intervals or better in these areas in addition to the El Camino Real corridor allows customers to use SamTrans conveniently.

Table 1: Enhanced Core Market Bus Network


Table 1 (continued): Enhanced Core Market Bus Network

Modify ServicesModifying low-performing services is key to improving overall ridership and efficiency while helping move service to areas of higher need. When considering performance, an analysis was undertaken not only of whole routes but also of segments of routes.


Route Current Route Description Route Change Route Change Description130 Local route serving South

San Francisco, South San Francisco BART, Colma BART, Daly City BART

15-minute all-day frequency with 30-minute fre-quency in the evenings. Every 30 minutes on the weekends. Discontinue alignment south of Colma BART Station.

Route 130 will travel between Colma BART Station and Daly City BART Station along Hillsdale Boulevard. Several time-consuming deviations in Colma would be streamlined to ensure a more direct and convenient ride for SamTrans customers while still pro-viding coverage to these neighborhoods.

131 New local route. 15-minute all day frequency on weekdays with 30-minute frequency in the evenings; every 30 minutes on weekends.

New local route. Route 131 will follow the Route 130 exist-ing alignment until it reaches the South San Francisco BART Station, where it will travel to Serramonte Shopping Center, a regional destination and SamTrans connection location.

281* Local route serving East Palo Alto connecting to El Camino Real and the Palo Alto Caltrain Station/Stanford Shopping Center every 30 minutes on weekdays and weekends

Every 15 minutes on weekdays

To complement the increase in frequency, minor alignment modifications are proposed for Route 281, including termi-nating the route at Palo Alto Caltrain and straightening the alignment along Newbridge Street in East Palo Alto.

296 Local route serving Redwood City and East Palo Alto along Middlefield Road every 30 minutes on weekdays and 60 minutes on weekends

Every 15 minutes on weekdays and 30 minutes during Saturday daytime service, change align-ment to serve Pulgas Avenue

One of the most productive Local routes in the SamTrans system, connecting core markets on this route is key to maintaining strong demand along this corridor.

SAMTRANS SER V ICE PLAN -MAY 2013 | 2 5

Route Grouping

Current Service Coverage

Streamlined Service

17, 294 Route 17 runs between Pacifica and areas south of Half Moon Bay. Route 294 runs between San Mateo and Half Moon Bay via Highway 92, then north to Pacifica.

Where the two routes overlap between Half Moon Bay and Pacifica, the service plan recommends shortening Route 294 to operate only between San Mateo and Half Moon Bay. Route 17 continues to operate between Pacifica and Half Moon Bay with increased frequency. Riders can connect between the two routes in Half Moon Bay. This adds new weekend service between Half Moon Bay and San Mateo. Peak weekday trips on the 294 from Half Moon Bay will include new service to the College of San Mateo. Minimize transfer time between Route 17 and Route 294

110, 112, 118

Route 110 runs between Linda Mar Shopping Center in Pacifica and Daly City BART. Route 112 runs between Linda Mar Shopping Center and Colma BART. Route 118 runs between Linda Mar Shopping Center and Colma BART.

Route 118 schedule reduced due to low ridership, and duplicates service on Routes 110 and 112. Route 110 service to Linda Mar Park and Ride to begin earlier to com-pensate for fewer 118 trips. Route 118 will continue service during peak times in the peak direction.

Consolidate ServicesSome communities and neighborhoods are served by overlapping transit routes. When ridership is split between routes, and neither route maximizes its full ridership potential. In many cases, riders can be served more efficiently by one route (while potentially increasing service frequency). With streamlining, duplicative services are consolidated into a single route wherever feasible to reduce overlapping routes and to simplify the system for customers. Additional streamlining recommendations suggest making some routes more direct to improve travel time for passengers.

The recommendations for streamlined service affect three groups of routes: Routes 17 and 294 serving the coastside from Half Moon Bay to Pacifica; Routes 110, 112, and 118 in the Pacifica area; and Routes 280*, 281*, and 296 serving Redwood City to East Palo Alto.

Table 2: Consolidated Service Groups



Table 2 (continued): Consolidated Service Groups

Modified Route Alignments and/or FrequencyA modified route alignment can bring both positive and negative changes. A modified route alignment may take less time to make a trip because its path makes fewer turns, or it may run more frequently because the route is shorter. However, a modified route alignment may also reduce access to bus service if route segments are eliminated. These changes are intended to leverage the high ridership segments of each route to make service as successful as possible. Increasing or decreasing service frequency to match the market will also help SamTrans make routes more efficient in providing service to customers.

After modification, these routes will continue to be monitored on a watch list, as more aggressive modifications may be recommended if ridership and service productivity do not improve.

Table 3: Modified Route Candidates



Route Grouping

Current Service Coverage

Streamlined Service

274, 275 Route 274 serves Cañada College on Saturdays.

Discontinue Route 274 Saturday service, new Route 275 will replace Saturday service to Cañada College via Alameda de las Pulgas to Farm Hill Boulevard.

280*, 281*, 296

Route 280 runs between East Palo Alto and Stanford Shopping Center. Route 281 runs between Menlo Park through East Palo Alto to Stanford Shopping Center. Route 296 runs between Redwood City and East Palo Alto

Where the three routes overlap in East Palo Alto, the SSP recommends Route 280 as a candidate for discontinuation due to low ridership and overlap with routes 281, 296 and the East Palo Alto shuttle. Proposed service improvements to Route 296 and Route 281 alignment modifications are intended to better serve the East Palo Alto service area.*

Route Route Modification14 Operate selected trips on school days and Saturdays only and discontinue

all other trips.17 Extend route from its current northern terminal in Montara to the Linda Mar

Park and Ride in Pacifica on weekdays, matching the current weekend align-ment. Increase frequency to 60 minutes. Minimize transfer time with Route 294.

85 Add 2 additional trips in both the AM and PM peaks.118 Operate peak hour/peak direction only service.121 No schedule changes, realign route in the Crocker/Southern Hills area.


Table 3 (continued): Modified Route Candidate

Route Route Modification122 Faster travel times and a less circuitous trip through the Westborough area.132 Operate selected trips on school days only along Linden Avenue, Grand

Avenue, Orange Avenue, Del Monte Avenue. 133 Increase service frequency to 30 minutes on weekdays and Saturdays and

to 60 minutes on Sundays between Airport Boulevard/Linden Avenue and San Bruno BART; discontinue route segment between Serramonte Shopping Center and Spruce Avenue/ Huntington Avenue.

140 Extend route alignment to SFO AirTrain Station at the rental car center (pending coordination with SFO).

141 Realign route via San Mateo Avenue to more directly serve the San Bruno BART Station. Limited school-day trips only on segments along 3rd Avenue.

250 Split into two new routes. Route 250 will continue to serve downtown San Mateo directly from Norfolk Street via 3rd Avenue.

251 Serve Foster City by operating morning clockwise service through Metro Center Boulevard and Bridgepointe Circle before serving Foster City neigh-borhoods, including Beach Park Boulevard, Shell Boulevard, and Edgewater Boulevard. Afternoon service would operate counter- clockwise. Mid-day service will alternate directions.

252 A new route split from Route 250, Route 252 will link the Humboldt Avenue/Monte Diablo area to downtown San Mateo, the San Mateo Caltrain Station, and El Camino Real.

260 Saturday service alignment will be truncated from Cipriani/Continentals in Belmont to San Carlos Caltrain Station viaBridge Parkway and Belmont Caltrain Station. Weekday service remains the same.

262 Operate limited trips on school days only and discontinue other trips.270 Operate 30 minute service southbound and 60 minute northbound connect-

ing Marsh Road via Veterans, Broadway and Bay; and 60 minute northbound service from Marsh Road via East Bayshore and Veterans. Discontinue service to Seaport Center office park.

271 Operate limited trips on school days only and discontinue other trips.281* Minor route adjustments including terminating route at Palo Alto Transit

Center and straightening the alignment along Newbridge Street in East Palo Alto. Weekday frequency increased to 15 minutes.

294 Discontinue duplicative service with Route 17 north of Half Moon Bay. Increase weekday frequency to every 60 minutes. Serve College of San Mateo on selected trips and realign route to serve San Mateo Medical Center on every trip. Introduce 120-minute weekend frequency.

295 Discontinue service south of San Carlos Caltrain Station. Operate selected school day trips along Brittan Avenue and Alameda de las Pulgas in San Carlos.


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Table 3 (continued): Modified Route Candidates

Modify San Francisco ServiceCurrently three SamTrans routes (Routes KX, 292, and 391) serve downtown San Francisco. While these routes provide a connection into San Francisco and do not require connections to other transit systems, they generally do not have strong ridership due to the availability of other transit options into San Francisco, including Caltrain, BART, and MUNI. In addition, the slow travel speed on US 101 results in a longer bus trip and increases the cost required to operate these services. A major reduction of SamTrans service into downtown San Francisco is proposed to allow for the reallocation of resources towards stronger performing services within San Mateo County. Recommended changes to San Francisco service include:

� Route KX: A shorter route operating all day service between Sequoia Station in Redwood City and San Bruno BART (includes service to SFO) with peak only service into San Francisco. The service currently has high ridership during weekday peak periods, but during the rest of the day, ridership is very low, with fewer than 18 boardings per revenue hour on weekdays, and a subsidy per passenger boarding of over $10.00.

� Route 391: Discontinuation of service into Downtown San Francisco. The consolidated El Camino Real Local routes will terminate at Daly City BART Station, where there will be several alternative options for riders to access San Francisco, including BART and MUNI.

Discontinued ServiceThree routes are proposed for discontinuation either as a result of low ridership and high subsidy cost or, in some cases, because they duplicate other routes. The candidate routes are shown in Table 4. Implications of eliminating these routes were considered extensively as part of the SSP process. Discontinuing routes allows resources that are not adequately benefitting SamTrans

Route Reason for Recommended Discontinuation123 Duplicative of the more productive Route 121280* Low service performance and duplicative of Route 281, Route 296, and the

East Palo Alto Shuttle359 Very low ridership and service performance

Route Route ModificationKX Shorten route to operate between Redwood City Sequoia Station and San

Bruno BART Station with service to San Francisco International Airport (SFO) all day with weekday peak only service into San Francisco (peak service will serve SFO but not San Bruno BART). Hourly service between Redwood City and San Bruno BART (including SFO) on weekends.



riders to be reinvested in the SamTrans system in accordance with the SSP Guiding Principles.

Table 4: Discontinued Route Recommendations

Alternative Service Pilot ProgramAlternative service options offer SamTrans a new opportunity to investigate how to better match service to markets. In markets where traditional fixed route service doesn’t match, alternative services can introduce new service types that can be more flexible and responsive to the communities’ needs.

An alternative service pilot program is recommended to complement the fixed route network. A number of communities in the county emerged as potential candidates for a pilot program. The service plan recommends Pacifica and San Carlos as the first pilot program candidates. A brief description of the proposed alternative service includes:

� Pacifica: A potential alternative service would provide service coverage to the area containing Crespi, Linda Mar, and Park Plaza shopping centers on a call and ride or flex-route basis.

� San Carlos: A potential alternative service would provide service coverage to the area between San Carlos Caltrain and Redwood City Caltrain stations, extending west to Alameda Del Las Pulgas and a bit beyond. Service would be provided on a call and ride or flex-route basis.

Other candidate communities for future consideration within a pilot program include Foster City and Menlo Park. The program’s governing operational and management structure will be developed over the next six to nine months in conjunction with the service plan implementation effort.

ACTIONS FOR PERFORMANCE IMPROVEMENTThe pathway from the Service Plan to the vision will be established through a series of action items that will be formally monitored over time and reported to the SamTrans Board. The detailed monitoring and reporting program will be developed over the next six to nine months in conjunction with the Service Plan implementation. It is anticipated that over time, beginning with the Service Plan, an improving SamTrans network will be a catalyst to begin moving towards achieving elements of the vision. The monitoring system will provide critical checkpoints to measure when appropriate actions for additional improvements can be made.

Elements of the monitoring and improvement program will include:

� Implementing a monitoring dashboard to review and report on an annual basis service performance by route that covers: • Ridership

30 | SAMT RA NS S ER V ICE P LA N - MAY 2013 NEXT STEPS | 3 0

• Weekday passengers per revenue hour• Subsidy per passenger boarding• Farebox recovery ratios

� An Action Plan for performance improvement based on the above � In time, this review to cover the family of transit services including paratransit and

shuttle services � Review of potential land use changes particularly along the GBI corridor to match

transit service with changing land use patterns � Working with local, regional and federal agencies to identify sources of funding to

support ongoing investment � Implementing the findings from the upcoming El Camino Real Bus Rapid Transit

Study � Coordination with MTC on sharing and implementing best practices, coordinating

with other regional transit providers and seeking ongoing cost efficiencies associated with transit operations

� Coordination with cities and county-wide agencies on accessible service programs and initiatives

� Working with the Transportation Authority, CCAG and the Alliance on implementing the findings of the shuttle best practices initiative

� Working with cities to implement alternative service models


Next StepsA public hearing was held on April 3, 2013, after which the Plan is scheduled for adoption by the SamTrans Board of Directors on May 1, 2013. Following adoption, the Service Plan enters the implementation phase, which will include:

� Financial analysis of the route recommendations; � New route schedule development; � Alternative service program development; and

� Monitoring program development.

All implementation will be accompanied by a robust campaign of outreach, education, and marketing to maximize the communication of route changes. The implementation of the route recommendations is expected to take effect late 2013 and into 2014.



APPENDIX A | A -3 3

Route Service Plan Route Recommendation24 No change recommended.35 No change recommended.36 No change recommended.38 No change recommended.43 No change recommended.46 No change recommended.

120 Improve weekday and weekend service span. Operate more frequent Sunday service.

121 Realign route in the Crocker/Southern Hills area, no changes to schedule or frequency.

122 Alignment change to provide faster travel times and a less circuitous trip for cus-tomers riding through the Westborough area.

123 Recommended for discontinuation.130 This route will be split into two routes with the new 130 limited to the northern

area of the current alignment. This route will travel between Colma BART Station and Daly City BART Station along Hillsdale Boulevard.

Appendix A: SamTrans Service Plan Route RecommendationsRoute-by-route recommendations are organized geographically. Each route with a recommended change is accompanied by a route map highlighting the proposed change. Note: “service span” is the range of time that a service will operate and “limited” trips means one to multiple trips in a specific span of time but not enough trips to provide a standard frequency such at 60 minutes apart.

El Camino Real ServiceThe SSP includes the recommendations for El Camino Real service.

North San Mateo CountyFor the purposes of the SSP, North San Mateo County spans from the San Mateo County-San Francisco County border south to Hillsborough, and includes the cities of Daly City, Colma, Brisbane, San Bruno, South San Francisco, Millbrae, Burlingame and Hillsborough. The SSP recommendations for North County appear in the table below.

Table 5: North San Mateo County Route Recommendations

A-34 | SA M T RA N S S ER V ICE P LA N - MAY 2013

Table 5 (continued): North San Mateo County Route Recommendations

Central San Mateo CountyCentral San Mateo County extends from the City of San Mateo south to San Carlos, covering the cities of San Mateo, Foster City, Belmont, and San Carlos. The SSP recommendations for Central County are shown in the table below.

Table 6: Central San Mateo County Route Recommendations

Route Service Plan Route Recommendation53 No change recommended.54 No change recommended.55 No change recommended.58 No change recommended.250 Split into two new routes, 250 and 252. Route 250 will continue to serve downtown

San Mateo directly from Norfolk Street via 3rd Avenue. See Route 252.251 Serve Foster City by operating morning clockwise service through Metro Center

Boulevard and Bridgepointe Circle before serving Foster City neighborhoods; including Beach Park Boulevard, Shell Boulevard, and Edgewater Boulevard. Mid-day service would alternate direction.

252 A new route split from Route 250, Route 252 will link the Humboldt Avenue/Monte Diablo Avenue area to downtown San Mateo, the San Mateo Caltrain Station, and El Camino Real.

260 Truncate Saturday service from Cipriani/Continentals to San Carlos Caltrain Station via Bridge Parkway and Belmont CalTrain Station; weekday schedule remains the same.

262 Operate limited trips on school days only and discontinue other trips.359 Recommended for discontinuation.

Route Service Plan Route Recommendation131 New route will follow Route 130’s existing alignment from Airport/Linden in South

San Francisco until it reaches South San Francisco BART Station, where it will travel to Serramonte Shopping Center.

132 Operate limited trips on school days only along Linden Avenue, Grands Avenue, Orange Avenue, Del Monte Avenue.

133 Increase service frequency to 30 minutes on weekday and Saturdays and 60 minutes on Sundays between Airport Boulevard/Linden Avenue and San Bruno BART and discontinue route segment between Serramonte Shopping Center and intersection of Spruce Avenue/Huntington Avenue.

140 Extend route alignment from San Bruno BART Station and all trips will continue along San Bruno and McDonald to SFO’s AirTrain Station at the Rental Car Center (pending coordination with SFO).

141 Realign route via San Mateo Avenue to more directly serve the San Bruno BART Station. Limited school-day trips only on segments along 3rd Avenue.

APPENDIX A | A -3 5

South San Mateo CountySouth San Mateo County extends from San Carlos south to the San Mateo County-Santa Clara County border, including the cities of Redwood City, Atherton, Woodside, Menlo Park, East Palo Alto, and Portola Valley. The SSP recommendations for South County are shown in the table below.

Table 7: South San Mateo County Route Recommendations

Route Service Plan Route Recommendation72 No change recommended.73 No change recommended.83 No change recommended.85 Add 2 additional trips to both AM and PM peaks.270 Operate every 30 minutes southbound and 60 minutes northbound to Marsh

Road via Veterans, Broadway and Bay; and 60 minute northbound-only service from Marsh Road via East Bayshore and Veterans. Discontinue service to Seaport Center office park.

271 Operate limited trips on school days only and discontinue other trips. Discontinue service north of Roosevelt to Redwood City Caltrain Station.

274 Discontinue Saturday service.275 A new route will replace a portion of the existing Route 295 along Woodside Road

and operate at 30-minute daytime frequency on weekdays, with limited Saturday service to Cañada College via Alameda de las Pulgas and Farm Hill Boulevard.

280* Recommended for discontinuation.

281* Route adjustments including terminating the route at Palo Alto Caltrain Station and straightening the alignment along Newbridge Street in East Palo Alto. Weekday frequency increased to 15 minutes.


A-36 | SA M T RA N S S ER V ICE P LA N - MAY 2013

Coastside ServiceThe Coastside spans from communities south of Half Moon Bay north to Pacifica along Highway 1. The SSP recommendations for the Coastside are shown in Table 8.

Table 8: Coastside Route Recommendations

Multi-city Service

A number of SamTrans bus routes serve multiple cities in one route. The recommendations for these routes are shown in the table below.

Table 9: Multi-city Route Recommendations

Route Service Plan Route RecommendationKX Shorten off-peak route to operate between Redwood City Sequoia Station and San

Bruno BART Station via San Francisco International Airport (SFO) with weekday peak-only service into San Francisco. Hourly service between Redwood City and San Bruno BART Station via SFO on weekends.

292 Minor alignment change from B Street to Delaware Street, no schedule changes.294 Discontinue duplication of service with route 17 north of Half Moon Bay. Increase

weekday frequency to 60 minutes. Serve college of San Mateo on selected trips and realign route to serve San Mateo Medical Center on every trip. Introduce 90-minute weekend frequency. Minimize transfer time with Route 17.

295 Discontinue service south of San Carlos Caltrain Station. Operate limited school day only trips along Brittain Avenue and Alameda de las Pulgas in San Carlos.

296 Improve service to every 15 minutes on weekdays and every 30 minutes on Saturdays. Change alignment to serve Pulgas Avenue.

297 No change recommended.ECR, 390 & 391

Consolidate Routes 390 and 391 into a single Local bus route (Route ECR). The consolidated bus service will operate every 15 minutes between Daly City and Palo Alto. Extend the consolidated route from Daly City to Palo Alto on weekends with 20-minute frequency during the day.

397 No change recommended.

Route Service Plan Route Recommendation14 Operate limited trips on school days and discontinue other trips. 16 No change recommended.17 Extend route from its current northern terminal in Montara to the Linda Mar

Park and Ride on weekdays, matching the current weekend alignment. Increase frequency to every 60 minutes. Minimize transfer time with Route 294.

110 Improve morning service with additional trips.112 No change recommended.118 Operate peak hour/peak direction only service.

APPENDIX A | A -3 7


B-38 | S A MT RA N S S ER V ICE P LA N - MAY 2013

Appendix B: SamTrans Service Plan Route MapsGeneral OverviewMaps showing the SamTrans Service Plan route recommendations are located in Appendix B. All 49 SamTrans routes are provided in map form and each route map provides identical information. This page provides general instructions on how to read each map.

1) Each route is recommended for either No Change, Recommended Change, Discontinuation, or New Route. Changes are noted whether they are schedule or alignment changes or both.

2) Existing and proposed service frequencies are provided for comparison. Changes in service frequencies are highlighted in red.

3) Span-of-service hours are shown based on a 24-hour clock for weekdays and Saturdays and Sundays.

4) Weekday peak period definitions can vary. SamTrans defines peak periods as follows:

a. “AM Peak” is from 6 am to 9 am.

b. “Midday” is from 9 am to 3 pm.

c. “PM Peak” is from 3 pm to 6 pm.

d. “Peak-Only” includes both the AM and PM peaks combined.

e. “Evening” is from 6 pm to 9 pm.

5) “Limited” service means that for that portion of the alignment- service is less than the standard frequency. These services are often designed to support a specific ridership such as college students or to provide gap services when other transportation services are not available.

NOTE: Transfer options reflect current routing configurations and will be updated as part of the implementation phase.

APPENDIX B | B -3 9

Route 14

Transfer to110, 112,118, 294

Adob

e

Seville

Proposed

Service Frequency (Minutes)

Span of Service (24-hour clock)

Weekday

3 Trips -- 3 Trips -- --

Saturday Sunday

SaturdayWeekdayPeak Only

Sunday--

6 - 9 AM9 AM -3 PM 3 - 6 PM

6 PM -9 PM

AM Peak Midday PM Peak Evening

Existing



Weekday

30 60 30 60

Saturday Sunday

60 60

Saturday9:00 - 21:00

Weekday6:00 - 22:00

Sunday9:00 - 18:00

All Day All Day All DayAll Day6 - 9 AM

9 AM -3 PM 3 - 6 PM

6 PM -9 PM


60

9:00 - 21:00

Proposed for Discontinuation

Recommended Change - Schedule & Alignment


Crespi

CasaPacifica

Library

Everglades

Crespi

Fassler

Odds

tad

Rosita

1

Linda Mar Blvd.

Linda Mar Blvd.

Cres

pi

Terra Nova

Terra

Nov

a

OddstadPark

Pera

lta

Lerida

Capi

stra

no

Terra NovaHigh School

Big Bend

Manzanita

Adob

e

Pacifica

Manor

Hick

ey

Glencourt

Daly City

Skyline Blvd.

35Sharp Park Rd.

Manor

Clarendon

Palm

etto

Gateway

Linda MarPark & Ride

FranciscoPo

plar

Paloma

Reina del Mar

Hickey

Monterey

Ocea

na



Weekday

4 Trips -- 4 Trips --

Saturday Sunday

-- --

Saturday--

WeekdayPeak Only

Sunday--

All Day All Day6 - 9 AM

9 AM -3 PM 3 - 6 PM

6 PM -9 PM


1

Limited Trips Only

Point of Interest

Legend

Route

16

No Change

APPENDIX B | B -4 1

Recommended Change - Schedule

Linda Mar

PacificaLinda Mar

Park & RideLinda MarShopping Center

Transfer to14, 118 112, 110

Pescadero

Montara

Legend

El Granada

Moss Beach

Half Moon Bay

N

Moonridge Village

H.M.B. Community Center

Sta

ge

egatS

Pescadero Rd.

Hwy. 84

1

Point of Interest

ransfer PointT

Proposed: Limited Trips Only

Proposed: Route 17

Bay CityExchange South/

sNurseryman’

Exchange NorthNurseryman’s

Gra

nada

294Transfer to

92

Mar

ine

Canyon

Kelly

CentergShoppin

Strawflower

294toransfer T

1

H.M.B. City Hall

Shopping CenterShoreline

Half Moon Bay Shopping Center

AirportyHalf Moon Ba

ina

M

Higgins

Alhambra

Cor

onad

o

rana

daG

Cap

istra

no

Airport St.

ssrepy

C

Center CoastsideSeton Medical

Etheldore St. Sunsh

ine

Valle

y Rd.Cresent St.

Harte St.7 th St.

6 th St.

Mai

n

Half Moon Bay H.S.

Cunha Intermediate School

Main

Lew

is F

oste

r

2 nd St.

8 th St.9 th St.

1

Post Office

294Transfer to

294Transfer to

Existing

Proposed



Weekday

60 60 60 60

Saturday Sunday

120 120

Saturday

9:00 - 21:00Weekday

6:00 - 22:00Sunday

All Day All Day6 - 9 AM 9 AM -

3 PM3 - 6 PM 6 PM -

9 PM




Weekday

90 90 60 90

Saturday Sunday

120 120

Saturday

9:00 - 21:00Weekday

6:00 - 22:00Sunday

9:00 - 18:00


3 PM3 - 6 PM 6 PM -

9 PM


9:00 - 21:00

17Route

NOTE: Weekday service extended to Linda Mar park and Ride


No Change

San Francisco

P.O.

Bayshore B

lvdSan Bruno

Visi

taci

on

Old County Rd

San

tos

Library

Cow Palace

Geneva

Mission

San

Jose

Alemany

John Daly Blvd Library

War Memorial

Santa Barbara

Westlake

Bismark

E. MarketPost Office

Daly City

Colma

Brisbane

South San Francisco

Mission

87thStewart

Juni

pero

Ser

ra

City HallLibrary

BrisbanePark & Ride

Transfer To:Muni

San Diego

Los Olivos

Bepler

San Francisco Ave.

Woo

drow

BenjaminFranklin

IntermediateJefferson H.S.

Daly CityBART

Maddux

San PedroEastmoor

Westmoor

Ocean Grove

Sou

thga

te



Weekday

1 Trip -- 2 Trips --

Saturday Sunday

-- --

Saturday

--Weekday

Peak OnlySunday

--


3 PM3 - 6 PM 6 PM -

9 PM


Route 24

Limited Trips Only

Transfer Point

Park & Ride Lot

Point of Interest

BART Station

Legend

Westmoor H.S.

292Transfer to

82

Route

24

280

APPENDIX B | B -4 3

El CaminoHigh School

Junipero Serra

Dund

ee Alta Loma South San Francisco

Colma

Daly City

Romney

KingVerd

ucci

San Felipe

Route 35

Route 36

Point of Interest

BART Station

Legend

Alta Loma Middle School

Old Mission Road

Old Mission Road

McLell

an

Del MonteNewman

Gellert

Calla

n

Victoria

Wembly

HickeyHickey

Arlington

El Camino Real

Camaritas

El Camino Real

Everg

reen

Warwick

Christen

280

Route

36Route

35



Weekday


Saturday Sunday

-- --

Saturday

--Weekday

Sunday

--


3 PM3 - 6 PM 6 PM -

9 PM




Weekday


Saturday Sunday

-- --

Saturday

--Weekday Sunday

--


3 PM3 - 6 PM 6 PM -

9 PM


Route 36Route 35

----

No Change


No Change

El C

amin

o R

eal

Hickey

Serramonte Airport Blvd

Airp

ort B

lvd

Sneath

1

1

280

280

380

101

101

&

CityHall

MetroCenter

UnitedAirlinesMaintenanceBase

P.O.

Safe Harbor Shelter

San Bruno

280

BayhillShopping

Center

Cher

ry

Arroyo Westborough

Bayshore Blvd

D St

Utah Ave

Mitchell Ave

Oyster Point Blvd

N Access Rd

ÃÅ35



Weekday

6 Trips* -- 2 Trips*6 Trips*

Saturday Sunday

7 Trips* 6 Trips*

Saturday

Peak OnlyWeekday

Peak OnlySunday

Peak Only


3 PM3 - 6 PM 6 PM -

9 PM


*See schedule for exact trip times

Proposed: Route 38

Transfer toBART & SamTrans Routes112, 118, 120, 121, 122,123, 130, 391, 38

Colma BART Station

San BrunoBARTStation

Transfer to BART & SamTrans Routes133, 140, 141, 391, 38, 43

Park & Ride

38Route

South San Francisco

San Bruno

Colma

APPENDIX B | B -4 5

No Change

San Bruno BARTSneath

SouthSanFrancisco

Bayhill

San Bruno

El Camino Real

El Camino Real

Park

Plac

e

Park Blvd

Capuchino

Cherry

Jenevein

Lomita

Santa Florita

Mosswood

Ridgewood

Helen

LaurelH

illcre

st

Murchiso

nMillbrae Ave

BurlingamePlaza

Magnolia

San Bruno

Millbrae

Burlingame

BayhillShopping Center

Lark

spur

Barcelona

LibraryCity Hall

MillbraeCommunity

Center

Millwood

Helen

Broadway

Cypress



Weekday

-- -- 1 Trip --

Saturday Sunday

-- --

Saturday--

WeekdayPeak Only

Sunday--


9 AM -3 PM 3 - 6 PM

6 PM -9 PM


82

CapuchinoHigh School

MillsHigh School

TanforanShopping Center

Route 43

Point of Interest

BART Station

LegendRoute

43

380


No Change

Burlingame

Legend



Weekday

-- 3 Trips2 Trips --

Saturday Sunday

-- --

Saturday--

WeekdayPeak Only

Sunday--


9 AM -3 PM 3 - 6 PM

6 PM -9 PM


HowardBurl

ingam

e Ave

California Dr

North

St

Baysw

ater

Arundel

Quesada

Hillside

Claric

e

El Camino Real

Marco Polo ®

®

Caltrain Station®

Belle

vue

Anita

Carolan

Broadway Station

Burlingame

Station

Trous

dale

Broa

dway

Route 46

Transfer Point

BurlingameIntermediate

School

Point of Interest

Route

46

APPENDIX B | B -4 7

No Change

Bovet

ÞBore

l

Barnes

on

Alameda de las

San MateoPulgas

Rhus

10th

Peninsula

Þ



Weekday

1 Trip 3 Trips ----

Saturday Sunday

-- --

Saturday--

WeekdayPeak Only

Sunday--


3 PM3 - 6 PM 6 PM -

9 PM


HumboldtDelaware

Concar Grant

Bermuda

El Camino Real

EdinburghShaffer

Route 53

Point of Interest

Legend

Borel SquareShopping Center

Route

53

92


No Change

Foster City

Edgewater

Norfolk

Shell

Beac

h Pa

rk

Baf f

in

Pitcairn

Port Royal

Jamaica

Post Office

EdgewaterPlaceShoppingCenter

Foster City Blvd

Gull

Mar

lin

Tarpon

CatamaranBa

rken

tine

BeachparkShoppingCenter

Beach Park

Hillsda

le

Crane

Beach Park

Port Royal

Transfer Point

Point of Interest

Legend

El Camino Real

31st

Fernwood

ÞÞ

Þ

San MateoEdgewater

Del Monte

Edison

Cumberland

SantaRosa



Weekday


Saturday Sunday

-- --

Saturday

--Weekday

Peak OnlySunday

--


3 PM3 - 6 PM 6 PM -

9 PM


To/From Bowditch MS

Caltrain Station

Route 54

Marlin CoveShopping

Center

HillsdaleShoppingCenter

Hillsdale

Station

BowditchMiddleSchool

CivicCenter

Library

HillsdaleHigh School

am>

<pm

<pm

<am

Transfer toHillsdale Caltrain &SamTrans Routes251, 262, 294, 295,

Transfer to250, 251, 262, 292,294, 295 (north)

Transfer to250, 251

Transfer to251 Transfer to

251

101

Route

54

APPENDIX B | B -4 9

No Change

Baldwin

BorelBarn

eson

Central Park &Senior Center

Mills Hospital

4th

Poplar

Clar k

Occidental

San Mateo

5th

El Camino Real

El Camino RealEdinburghShaffer



Weekday

1 Trip 2 Trips

Saturday Sunday

------ --

Saturday

--Weekday

Peak OnlySunday

--


3 PM3 - 6 PM 6 PM -

9 PM


Route 55

Point of Interest

Legend

BorelMiddleSchool

82

Route

55


No Change

Cobble

H ill

BorelBarn

eson

Shaffer

Laurelwood Shopping Center

W Hillsdale Blvd

El Camino Real

College ofSan Mateo

Parrott

Altos

Lexington

Newpo

r t Crystal SpringsShopping Center

San Mateo

HighlandsRecreation

Center

92

Þ

Monticello

Rhus

Ralston

Alle gheny

Ticondero

gaTiconderoga

Edinburgh

BorelSchoolAlameda de las Pulgas



Weekday


Saturday Sunday

-- --

Saturday

--Weekday

Peak OnlySunday

--


3 PM3 - 6 PM 6 PM -

9 PM


Bunker Hill

Yorktown

Polhemus

Tower

Rd

Polhemus

Queens

Kings

Stag

Route 58

Point of Interest

LegendRoute

58

APPENDIX B | B -5 1

No Change

Atherton

Post Office

Selb

y

Redwood City

Woo

dsid

e

Dumba

rtonNor

thum

berla

nd

Marlborough

Hazel

San Carlos

El Camino Real

Serrano

Route 72

Point of Interest

Legend

Woodside PlazaShopping Center



Weekday


Saturday Sunday

-- --

Saturday

--

Weekday

Peak Only

Sunday

--


3 PM3 - 6 PM 6 PM -

9 PM


Selby LaneElementary

School

84

Route

72


No Change

A St

San Carlos

IndustrialArguelloEl Cam

ino Real

Stafford

G St

F St

WhippleAlam

eda de las Pulgas

Edgewood

Eaton

Clifford

SequoiaHospital

Redwood City

Route 73

Transfer Point

Point of Interest

Legend

Oakdale

Scenic

Duane

E St

Victoria



Weekday


Saturday Sunday

-- --

Saturday

--Weekday

Peak OnlySunday

--


3 PM3 - 6 PM 6 PM -

9 PM


Route

73

APPENDIX B | B -5 3

No Change

El Camino Real

Sant

a Cru

z

Mid

dle

Olive

Oakd

ell

Knol

l

Alameda de las Pulgas

Avy

Palo Alto

University

Little HouseSenior Center

Santa C

ruz

Þ

Oak

Lemon

Menlo Park Caltrain Station

Santa C

ruz

®

Menlo Park

Flood ParkBay Rd.

Mar

sh

Middlefield

Veterans Hospital

Laurel

El Camino RealSant

a C

ruz

Valp

arai

so

University

Elder Olive

Þ

Atherton

Palo Alto

Menlo Colleg e

Durham

Men

alto

Laur

el

Gilbert

Woodland

Mar

mon

aLe

xing

ton

Enci

nal

Rin

gwoo

d

El Camino Real

Chr

isto

pher

Way

Ch

risto

pher

Way

Fair

Oak

s Ln

.

Rave

nswo

od

Merrill

Coleman

Sant

aM

onica

Library City Hall

Lane

Men

lo O

aks

Will

ow

SanAndreas

Robin


®



Weekday


Saturday Sunday

-- --

Saturday

--Weekday

Peak OnlySunday

--


3 PM3 - 6 PM 6 PM -

9 PM


EncinalSchool

HillviewSchool

Route 83

Transfer Point

Caltrain Station

Point of Interest

Legend

®

Menlo Park

Flood ParkBay Rd.

Mar

sh

Middlefield

Veterans Hospital

Laurel

El Camino Real

Þ

Durham

Men

alto

Laur

el

Gilbert

Woodland

Mar

mon

aLe

xing

ton

Enci

nal

Rin

gwoo

d

Rave

nswo

od

Merrill

Coleman

San

taM

onic

a

Library City Hall

Men

lo O

aks

Will

ow

SanAndreas

Robin


®

Route 83

Transfer Point

Caltrain Station

Point of Interest

Legend

®



Weekday


Saturday Sunday

-- --

Saturday

--Weekday

Peak OnlySunday

--


3 PM3 - 6 PM 6 PM -

9 PM


Glen

wood

EncinalSchool

Whi

te O

akOak KnollSchool



Weekday

---- 1 Trip --

Saturday Sunday

-- --

Saturday

--Weekday

Peak OnlySunday

--


3 PM3 - 6 PM 6 PM -

9 PM

AM Peak Midday PM Peak EveningRoute 83

Transfer Point

Caltrain Station

Point of Interest

Legend

®

83Route

83Route

83Route



Skyline B

lvd

La H

onda

Route 85

Limited Trips

Point of Interest

Skywood

Middlefield

El Camino Real


Sand Hill

Alp

ine

La Cue

sta

LaMesa

The Sequoias

Portola

Library

Rin

gwoo

d

Woodside

Whiskey H

ill

Raven

swoo

d

280

Town Hall

Arlin

gton

Horseshoe

Bend

Santa

Cru

z Ave

.

Monte

Sharon Park

Iroquois

Willow

brook

Fox Hill

Grove

Indi

anC

ross

ing

VillageSquare

RosaMonte Rosa Sha

ron

Rd.

Corte Madera School

Ormondale School

Tripp

Oak G

rove

Merrill

Grand V

iew

MenloAtherton

H.S.

a.m

.

p.m

.

p.m.

Hull

Wes

trid

ge

Cervantes

Family Farm (north)

Old

LaH

onda

AvyÞ

Þ



Weekday


Saturday Sunday

-- -

Saturday--

WeekdayPeak Only

Sunday--


9 AM -3 PM 3 - 6 PM

6 PM -9 PM




Weekday


Saturday Sunday

-- --

Saturday--

WeekdayPeak Only

Sunday--


9 AM -3 PM 3 - 6 PM

6 PM -9 PM


ProposedExisting

Legend

Menlo Park

Woodside

Portola Valley

Palo Alto

WoodsideH.S.

84

p.m.

85Route

APPENDIX B | B -5 5


Espl

anad

e

Monterey

Gateway

Paloma

Westmoor

Southgate

Proposed: Route 110




Weekday

30 60 30 60

Saturday Sunday

60 90

Saturday

6:00 - 20:00

Weekday

6:00 - 23:00

Sunday

10:00 - 18:00


3 PM3 - 6 PM 6 PM -

9 PM




Weekday

30 60 30 60

Saturday Sunday

60 90

Saturday

6:00 - 20:00

Weekday

5:45 - 23:00

Sunday

10:00 - 18:00


3 PM3 - 6 PM 6 PM -

9 PM


Existing Proposed

Transfer to BART,Muni & SamTrans 120, 121, 130, ECR

Transfer to 122

Transfer to 122

Transfer to 14, 112, 118, 294

OceanaHigh School

Daly CityBART

35

280


No Change

Bella Vista

Lundy

Francisco Bradford

Gateway

Hickey

Serramonte

Skyline Blvd.

JuniperoS

erra

Hickey

Alberi MTeglia Blvd



Weekday

60 60 60 60

Saturday Sunday

60 60

Saturday

9:00 - 18:00

Weekday

6:00 - 19:00

Sunday

9:00 - 18:00


3 PM3 - 6 PM 6 PM -

9 PM


Route 112

Transfer Point

BART Station

Limited Trips Only

Park & Ride Lot

Point of Interest

Transfer to BART & SamTrans Routes 118, 120, 121, 122, 123, 130

Transfer to 120, 121, 122, 123, 133

Transferto 121

Transferto 110

Transfer to 110, 118, 140

San Pedro Beach


CrespiPark & Ride


Colma BART

280

35

1

APPENDIX B | B -5 7


Service Frequency (Minutes)Existing


Weekday Saturday Sunday

Saturday

Weekday

6:00 - 23:00

Sunday

--

Service Frequency (Minutes)Proposed



Saturday

--

Weekday Sunday

--

60 - - 60 60 -- --

All Day All Day9 AM -3 PM 3 - 6 PM

6 PM -9 PM

Midday PM Peak Evening

6 - 9 AM

AM Peak

-- -- -- --

All Day All Day9 AM -3 PM

3 - 6 PM 6 PM -9 PM


6 - 9 AM

AM Peak

3 Trips* 3 Trips+

*Trips are only in the northbound direction+Trips are only in the southbound direction

--

--

Proposed: Limited Trips Only Transfer toBART & SamTrans Routes 112, 120, 121, 122, 130, ECR

Transfer to110, 140

Transfer to14, 110, 294

Colma BART

35

Route

118



1

1

Westmoor

Ocean

G

rove

Existing

Proposed



Weekday

10 20 10 30

Saturday Sunday

15* 15*

Saturday

5:30 - 23:00

Weekday

5:00 - 23:00

Sunday

6:00 - 22:00


3 PM3 - 6 PM 6 PM -

9 PM




Weekday

10 20 10 30

Saturday Sunday

15* 20*


Weekday5:00 - 22:00

Sunday7:00 - 19:00


3 PM3 - 6 PM 6 PM -

9 PM


*Route 120 weekend frequencies currently vary by time of day -- see SSP recommendations for details.

Proposed: Route 120


WestmoorHigh School

Transfer to BART, Muni & SamTrans Routes 110, 120, 121, 130, ECR


Transfer to 110, 122

Transfer to BART & SamTrans Routes 112, 118, 121, 122, 123, 130, ECR


Transfer to 121

Transfer to 112, 121, 122, 123, 133

APPENDIX B | B -5 9

Recommended Change - Alignment

Proposed: Route 121





Weekday

20 30 30 30

Saturday Sunday

60 60

Saturday

8:00 - 22:00

Weekday

5:00 - 22:00

Sunday

8:00 - 19:00


9 AM -3 PM 3 - 6 PM

6 PM -9 PM


Transfer to BART, Muni & SamTrans Routes 110, 120, 121, 130

Transfer to Muni & SamTrans Route 120

Transfer toBART & SamTransRoutes 112, 118, 120, 122, 123, 130, 391

Transfer to 112, 120, 122, 123, 133

Transfer to 112

Transfer to 140


Bellevue

South Hill

Alta VistaO

akridge

Pra

gue Geneva

Bayshore

GuadalupeCanyonW

est Hill

North H

ill

Valley

South Hill

Glencourt

Skyline B

lvd.

87th

90th

92nd

Hill

San

Jose

Mis

sion

Colma

DalyCity

LipmanMiddleSchool

35

1

1 280

Route

121

Proposed: Route 121





Weekday

20 30 30 30

Saturday Sunday

60 60

Saturday

8:00 - 22:00

Weekday

5:00 - 22:00

Sunday

8:00 - 19:00


9 AM -3 PM 3 - 6 PM

6 PM -9 PM


Transfer to BART, Muni & SamTrans Routes 110, 120, 121, 130

Transfer to Muni & SamTrans Route 120

Transfer toBART & SamTransRoutes 112, 118, 120, 122, 123, 130, 391

Transfer to 112, 120, 122, 123, 133

Transfer to 112

Transfer to 140


Bellevue

South Hill

Alta Vista

Oakridge

Pra

gue Geneva

Bayshore

GuadalupeCanyon

West H

ill

North H

ill

Valley

South Hill

Glencourt

Skyline B

lvd.

87th

90th

92nd

Hill

San

Jose

Mis

sion

Colma

DalyCity

LipmanMiddleSchool

35

1

1 280

Route

121



1

Fairw

ay

OrangeArroyo

Gellert

Sout

h

Woo

d

Kaiser Hospital

S.F.StateUniversity



Weekday

20 30 20 30

Saturday Sunday

30 30

Saturday

6:00 - 18:00

Weekday

6:00 - 21:00

Sunday

9:00 - 18:00


3 PM3 - 6 PM 6 PM -

9 PM


280

280

Greendale

King

CallanSerramonte Blvd

Southgate

Was

hing

ton

Mac Arth

urSout

hgat

eJohn Daly Blvd

Lake

Mer

ced

Juni

pero

Ser

ra

Buckingham

Winston

Gellert

Sulli

van

Junipero Serra Blvd

Galway

Gellert

Shannon

El Camino Real

Ponderosa

Oakmont

Wes

tbor

ough

Transfer toBART & SamTrans Routes112, 118, 120, 121, 123,130

Transfer toMuni

Transfer toBART & SamTrans Routes130, 132, 133

Transfer to132, 133

Transfer to110

Transfer to112, 120, 121,123, 133

19th

88th

Proposed: Route 122



APPENDIX B | B -6 1

Discontinuation

1

P A C I F I C AP A C I F I C A




Saturday

--

Weekday

6:00 - 19:00

Sunday

--




Saturday

--

Weekday

--

Sunday

--

30 60 30 -- -- --


6 PM -9 PM


6 - 9 AM

AM Peak

-- -- -- -- -- --


6 PM -9 PM


6 - 9 AM

AM Peak

35


Transfer Point

BART Station

Point of Interest

280



D A L Y C I T YD A L Y C I T Y

Existing

Proposed



Weekday

15 15 15 30

Saturday Sunday

30 30

Saturday

7:00 - 20:30

Weekday

6:00 - 23:00

Sunday

9:00 - 19:00


3 PM3 - 6 PM 6 PM -

9 PM




Weekday

20 30 20 60

Saturday Sunday

30 60

Saturday

7:30 - 20:30

Weekday

6:00 - 23:00

Sunday

9:00 - 18:00


3 PM3 - 6 PM 6 PM -

9 PM


Proposed: Route 130


Transfer Point

BART Station

Point of Interest

Proposed: Limited Trips Only Transfer to BART, Muni & SamTrans Routes 110, 121, 130, ECR

Transfer to BART & SamTrans Routes 112, 118, 120, 121, 122, 123, ECR

Transfer toMuni

Transfer to BART & SamTrans Routes 122, 132, 133

Transfer to132, 292

APPENDIX B | B -6 3

New Route

Proposed: Route 131

Transfer Point

BART Station

Point of Interest

Proposed: Limited Trips Only Transfer to BART & SamTrans Routes 112, 118, 120, 121, 122, 130, ECR

South San FranciscoBART Station

280

Lind

en A

ve

Grand Ave

Mission Rd

Mission Rd

Hickey Blvd

Gelle

rt Bl

vd

Serramonte Blvd

ParkArmour

Airp

ort B

lvd

El Camino Real

Lawnd

ale Bl

vd

McL

ellan Ev

ergree

n Dr

Ches

tnut

Ave

Spru

ce A

veEl Camino Real

SerramonteShopping Center

County HealthCenter

KaiserFoundation

Hospital

Clarinada Ave

South San Francisco

Colma

131Route

B R I S B A N EB R I S B A N EExisting*

Proposed



Weekday

15 15 15 30

Saturday Sunday

30 30

Saturday

7:00 - 19:00Weekday

6:00 - 23:00Sunday

9:00 - 19:00


3 PM3 - 6 PM 6 PM -

9 PM




Weekday

20 30 20 60

Saturday Sunday

30 30

Saturday

9:00 - 18:00

Weekday

6:00 - 23:00

Sunday

9:00 - 18:00


3 PM3 - 6 PM 6 PM -

9 PM


*shows schedule for Route 131

Transfer to132, 292




San F

elipe

Serra

Romne

y

Del Monte

Ches

tnut

Grand Ave.

W. Orange Ave.

Kaiser Hospital

McL

ellan


Existing



Saturday

8:00 - 17:00

Weekday

5:00 - 19:00

Sunday

--


Proposed



Saturday

--

Weekday

--

Sunday

--

30 60 30 -- 60 --


3 - 6 PM 6 PM -9 PM


6 - 9 AM

AM Peak

-- --


3 - 6 PM 6 PM -9 PM


6 - 9 AM

AM Peak

1 Trip 1 Trip-- --


Transfer Point

BART Station

Point of Interest




South San Francisco

132

APPENDIX B | B -6 5


Proposed: Route 133



101

Fairway

Tennis Railroad

Gellert

Transfer to ECR

Transfer to ECR

Transfer toECR

Existing

Proposed



Weekday

30 30 30 30

Saturday Sunday

30 60

Saturday

9:00 - 18:00

Weekday

6:00 - 19:00

Sunday

9:00 - 18:00


3 PM3 - 6 PM 6 PM -

9 PM




Weekday

30 60 30 --

Saturday Sunday

60 --

Saturday

9:00 - 18:00

Weekday

6:00 - 19:00

Sunday

--


3 PM3 - 6 PM 6 PM -

9 PM


Grand



280

280

380



Weekday

30 60 30 60

Saturday Sunday

60 60

Saturday

8:00 - 18:00Weekday

6:00 - 23:00Sunday

8:00 - 18:00


3 PM3 - 6 PM 6 PM -

9 PM


Niles

Jenevein

Proposed: Route 140



101

Bill Drake

Manor

Oceana H.S.

SFO Rental Car Center AirTrain Station

Parkside School

I.B. Lacy M.S.

Cherry

San Bruno

W Area

McD

onald

BayhillTransfer toECR

Transfer toBART and SamTrans Routes 133, 141,

Transfer to121, 123

Transfer to110, 112,118 (south)

BayhillShoppingCenter

Fassler

Hwy

1.

Cherry

Hawthorn

MapleCedar

Shell

Paloma

Manor

Allen

Longview

Moreland

Riverside

Skyline Blvd.

Sneath

College Dr.

Sneath

Skyline Blvd.

Transfer to118 (north)

PacificManor

ShoppingCenter

Area

1

35

San Bruno

Pacifica

Daly City

South San Francisco

APPENDIX B | B -6 7


Proposed: Route 141


San Bruno

Courtland

Peninsula H.S.

ParksideSchool

Madison

Crestmoor

Crystal Springs Ave.

Cunningham

Park

Ave.

SanBrunoBARTStation

Transfer toBART & SamTransRoutes 133, 140

Transfer toECR



Weekday

60 30 45 --

Saturday Sunday

-- --

Saturday

--Weekday

6:00 - 19:00Sunday

--


3 PM3 - 6 PM 6 PM -

9 PM


Route

141



®

AragonHigh School

Foster City

Hillsdale

Colle

ge o

fSa

n M

ateo

Dr.


El Camino Real

Delaware

B St.

Norfolk

Baldwin

Dore

Shoreview

J Hart Clinton

Kingston

Ellsworth

San Mateo

Library

College ofSan Mateo

BaysideSchool

BeresfordCenter& Park

HillsdaleShopping

Center

Marina PlazaShopping Center

Central Park

Transfer to251, 262, 292, 294,295, ECR

SanMateo

Hillsborough

Mt. Diab

lo

92

Transfer to54, 251, 359

Transfer to292, 295 & San Mateo Caltrain

SeniorCenter

La SelvaKehoe

Fashion Island Blvd.

Hillsdale

Transfer Point

Caltrain Station

Point of Interest

Legend

®

Peninsula

101

1st

2nd

3rd

31st

2nd

2nd

Claremont

4th

5th

Van Buren

El Camino Real

El Camino Real

19th

Casa De Campo

82

Proposed: Route 250

Proposed: Selected Trips Only

£¤101£¤101

Existing

Proposed



Weekday

30 30 30 30

Saturday Sunday

60 60

Saturday

7:00 - 18:00

Weekday

6:00 - 22:00

Sunday

9:00 - 18:00


3 PM3 - 6 PM 6 PM -

9 PM




Weekday

30 30 30 60

Saturday Sunday

60 60

Saturday

7:00 - 21:00

Weekday

6:00 - 22:00

Sunday

9:00 - 18:00


3 PM3 - 6 PM 6 PM -

9 PM


Aragon


®

101

10192

92

Transfer toKX, 251, 292

Transfer toECR

Transfer to260

PostOffice

Bayshore

ShoreviewShoppingCenter

CoyotePoint Park

Route

250

Humboldt

map revised 5/1/13

APPENDIX B | B -6 9


92

Alam

eda de las Pulgas

Del M

onte

Edison

El Camino Real

31st

Edgewater

Norfolk

Shell

Beach Park

Chess

Vin

tage

Par

k

Library

HillsdaleShopping

Center

PostOffice

Edgewater Place

Beach Park

Shopping Center

Transfer to 250, 262, 292, 294, 295

San Mateo

CivicCenter

Foster City

Beach ParkShoppingCenter

Gull

Mar

lin Tarpon

Foster City Blvd

Hillsda

le

Library

Fernwood

Þ

Bridge

poin

te

Proposed: Route 251


Transfer Point

Caltrain Station

Point of Interest

Legend



TM

BridgepointeShoppingCenter101

Þ

Met

ro C

ente

rSaratoga



Weekday

60 60 60 60

Saturday Sunday

60 --

Saturday

8:00 - 19:00

Weekday

6:00 - 19:00

Sunday

--


3 PM3 - 6 PM 6 PM -

9 PM


82

Transfer toHillsdale Caltrain262, 294, 295, ECR

Transfer to250, 292, KX

Transfer to262, ECR, KX

Transfer to250



Route

25192

Alam

eda de las Pulgas

Del M

onte

Edison

El Camino Real

31st

Edgewater

Norfolk

Shell

Beach Park

Chess

Vin

tage

Par

k

Library

HillsdaleShopping

Center

PostOffice

Edgewater Place

Beach Park

Shopping Center

Transfer to 250, 262, 292, 294, 295

San Mateo

CivicCenter

Foster City

Beach ParkShoppingCenter

Gull

Mar

lin Tarpon

Foster City Blvd

Hillsda

le

Library

Fernwood

Þ

Bridge

poin

te

Proposed: Route 251


Transfer Point

Caltrain Station

Point of Interest

Legend



TM

BridgepointeShoppingCenter101

Þ

Met

ro C

ente

rSaratoga



Weekday

60 60 60 60

Saturday Sunday

60 --

Saturday

8:00 - 19:00

Weekday

6:00 - 19:00

Sunday

--


3 PM3 - 6 PM 6 PM -

9 PM


82

Transfer toHillsdale Caltrain262, 294, 295, ECR

Transfer to250, 292, KX

Transfer to262, ECR, KX

Transfer to250



Route

251


New Route

Delaware

B St.

Baldwin

Dore

J Hart Clinton

Kingston

Ellsworth

San Mateo

Central Park

SanMateo

Hillsborough

Mt. Diab

lo

Transfer to292, 295 & San Mateo Caltrain

Transfer Point

Caltrain Station

Point of Interest

Legend

®

Humboldt

Peninsula101

1st

2nd

3rd

2nd

2nd

Claremont

4th

5th

El Camino Real

El Camino Real82

Proposed: Route 252

£¤101£¤101

Existing

Proposed



Weekday

60 60 60 60

Saturday Sunday

SaturdayWeekday

6:00 - 19:00

Sunday


3 PM3 - 6 PM 6 PM -

9 PM





SaturdayWeekday Sunday


3 PM3 - 6 PM 6 PM -

9 PM


-- -- --

-- --

-- --

-- --

--

-- -- --

®

101

Transfer toECR

PostOffice

Bayshore ShoreviewShoppingCenter

CoyotePoint Park

Route

252

APPENDIX B | B -7 1


92

101

101

Bowsp

rit

Barkentine

Tiller

San Mateo

Chula Vista

Proposed: Route 260


Transfer Point

Caltrain Station

Point of Interest

Legend

Proposed: Route 260 Saturday Service

TM

TwinDolphin

Carlmont

ShearwaterIsland

Bridge Pkwy ShoresMar

ine

Wor

ld P

kwy.

Ralston

El Camino Real

Alam

eda De Las P

ulgas

Belmont

Twin PinesPark

Lyall

Transfer toBelmont Caltrain &SamTrans RoutesKX, ECR

Hiller

Red

woo

d

Carlmont VillageShopping Center Holl

y

Library

Notre Dame deNamur University

Þ

College ofSan Mateo

De Anz

a

Parrott

Polhemus

Crystal SpringsShopping Center

Cip

riani

Continentals

CountyYouthCenter

Transfer toSan Carlos Caltrain& SamTrans RoutesKX, 295, ECR

Cringle

Lake

GatewayCenter

Paul Scannell Dr.

RalstonSchool

Fernwood

Carlmont High School

Transfer to250

Transfer to262

RedwoodShores

CSM Dr.Transfer to262, 295

Taho

e

!!!C

SATEN AVE

NOTRE DAME AVE

S A N M A T E OS A N M A T E O

Existing

Proposed



Weekday

30 60 30 --

Saturday Sunday

60 --

Saturday

Weekday

6:00 - 22:00

Sunday

--


3 PM3 - 6 PM 6 PM -

9 PM




Weekday

30 60 30 --

Saturday Sunday

60 --

Saturday

9:00 - 19:00

Weekday

6:00 - 18:00

Sunday

--


3 PM3 - 6 PM 6 PM -

9 PM


82

Route

260

7:00 - 19:00

Note Box: Saturday Service to operate only between Carlmont and San Carlos Caltrain via Bridge Parkway. Saturday service will not be provided east of Bridge Parkway in Redwood Shores.




Transfer Point

Caltrain Station

Point of Interest

Legend


®

®San Mateo

Carlmont VillageShopping Center

Carlm

ont

Þ

Library

Con

tinen

tals Lyall

Lake

Ralston

Cip

riani

NotreMidd

leDav

ey

Glen

Hiller

Pacific/Old County

Dale V

iew

Old County Rd

Hillsdale

31st

Edison

HillsdaleShopping

Center

Ralston

BelmontDame

Alameda

de las Pulgas

PostOffice

El Camino Real

Transfer toHillsdale Caltrain &SamTrans Routes294, 295, ECR

Village

Alameda

de las PulgasEl Cam

ino Real

Transfer to260, 295

I

San Juan

RalstonMiddle School

36th

Vale

rga

Transfer toKX & 295 (south), ECR

Carlmont High School

82

40TH AVE

F O S T E R F O S T E R C I T YC I T Y

£¤101

Existing

Proposed



Weekday


Saturday Sunday

-- --

Saturday

--

Weekday

Sunday

--


3 PM3 - 6 PM 6 PM -

9 PM




Weekday

60 60 60 60

Saturday Sunday

Saturday

Weekday

6:00 - 22:00

Sunday


3 PM3 - 6 PM 6 PM -

9 PM


-- --

-- --

--

Transfer toECR, KX

Transfer to260

Transfer to

294, 295 (north)250, 251, 292,

Route

262

APPENDIX B | B -7 3


84

Che

stnu

t

Jeffe

rson

Redwood City

Haven

Broadway

Veterans

2nd

Ave M

arsh

Florence

Bay

Bohannon

Woo

dsid

e Middlefield

El Camino Real

James

� PostOffice

Atherton

KaiserHospital

Harbor Village

101

101Redwood PlazaPost Office

City Hall

�

Sea

port

(H

arbo

r B

lvd.

)

Galveston

Saginaw

Chesapeake

Blvd

Map

le

17th

Bayshore Rd.

Mai

nMarshall

Blom-quist

TM

Proposed: Route 270


Transfer Point

Caltrain Station

Point of Interest

Legend


TM

SequoiaStation

Map

le

101

Existing

Proposed



Weekday

30* 30* 30* 30*

Saturday Sunday

60 --

SaturdayWeekday

7:00 - 18:00

Sunday

--


3 PM3 - 6 PM 6 PM -

9 PM




Weekday

60 60 60 --

Saturday Sunday

60 --

Saturday

10:00 - 18:00

Weekday

7:00 - 18:00

Sunday

--


3 PM3 - 6 PM 6 PM -

9 PM


*NOTE: On weekdays Broadway/Bay frequency will be 30 min., Bayshore Road segment will operate at 60 min.

10:00 - 18:00

Transfer to295

Transfer toRedwood City Caltrain & SamTrans Routes271, 274, 295, 296, 297, 397

Transfer toKX

Route

270



Redwood CityMiddlefield



Woodside Plaza

Library

Roosevelt

Redwood

Jeffer

son

Ruby


Virginia

Massachusetts

Washington

Goodwin

Maddux

James

Connecticut

Fair Oaks

5th

Hur

linga

me

17th

FlorenceWoo

dside

El Camino RealTM

SequoiaStation

Kentucky

KennedyMiddleSchool

Red MortonCommunity

Center

!!!C

!!!C

Existing

Proposed



Weekday

-- 43 Trips Trips --

Saturday Sunday

-- --

Saturday--

Weekday

Sunday--


3 PM3 - 6 PM 6 PM -

9 PM




Weekday

30 30 30 --

Saturday Sunday

-- --

Saturday--

Weekday7:00 - 18:00

Sunday--


9 AM -3 PM 3 - 6 PM

6 PM -9 PM


82

84

84

Bay

--

SequoiaH.S.

Transfer toKX, 390

Transfer to295

Route

271

APPENDIX B | B -7 5


®

Cañada R

dFarm

Hill

Jeffe

rson

El Camino Real

Jam

es

HudsonDuane

Middlefield

Library

City Hall

Proposed: Route 274

Woodside

RedwoodCity


CañadaCollege

280

82

Existing

Proposed



Weekday

30 30 30 60

Saturday Sunday

-- --

Saturday--

Weekday6:00 - 22:00

Sunday--


9 AM -3 PM 3 - 6 PM

6 PM -9 PM




Weekday

30 30 30 60

Saturday Sunday

60 --

Saturday7:30 - 17:30-

Weekday6:00 - 22:00

Sunday--


3 PM3 - 6 PM 6 PM -

9 PM


Note: For Saturday service to Canada College refer to Route 275 schedule.

Transfer toRedwood City Caltrain & SamTrans Routes270, 271, 295, 296, 297, 391, 397

JeffersonPlaza

Transfer to390, KX

Transfer to295

Route

274



!!!C

!!!C

Existing*

Proposed



Weekday

30 30 60

7:30 - 19:00

30 30

Saturday Sunday

--

SaturdayWeekday6:00 - 19:00

Sunday--


9 AM -3 PM 3 - 6 PM

6 PM -9 PM




Weekday

30 60 60 --

Saturday Sunday

-- --

Saturday--

Weekday6:00 - 19:00

Sunday--


3 PM3 - 6 PM 6 PM -

9 PM


*showing schedule for Route 295

James

Ave

Jeffe

rson A

ve

Oak Ave

Redwoo

d Ave

Woo

dsid

e Rd

Massa

chus

etts A

ve

Farm Hill R

d

Jeffers

on Ave

Maddux Dr

Connecticut Dr

Virginia Ave

Alameda De Las Pulgas

Fernside St

Alameda

Pine

Linden St

El Camino Real

Redwood CityCaltrain Station

CañadaCollege

NOTE: Saturday service only

Proposed: Route 275



Route

275

280

APPENDIX B | B -7 7

Discontinuation*

Purdue

Notre Dame

O'ConnorO'Connor

Woodland

Euc

lid

Uni

vers

ity

Cla

rke

Pul

gas

Wisteria

City Hall

Existing: Route 280

Library

Camelia

Bay

Unive

rsity

Lytto

n

HighAlma

El Camino Real

Qua

rry

RavenswoodShopping Center

Palo Alto

101

Tasso

Webster

E. Bayshore Rd.

For

dham

Donohoe

StanfordShopping Center

Palm

Man

hatta

n

Illin

ois

East Palo Alto




Saturday

8:00 - 18:00

Weekday

5:00 - 23:00

Sunday

9:00 - 17:00




Saturday

- -

Weekday

- -

Sunday

- -

60 60 60 60 60 60


6 PM -9 PM


6 - 9 AM

AM Peak

- - - - - - - - - - - -


3 - 6 PM 6 PM -9 PM


6 - 9 AM

AM Peak

Transfer toSanta Clara ValleyTransportation Authority,DB Express, Marguerite,Palo Alto Caltrain& SamTrans RoutesKX, 281, 390, 391

Transfer toSanta ClaraValley TransportationAuthority, Marguerite,& SamTransRoute 281

Transfer toKX, ECR

Transfer to 296

Route

280

*Changes to Routes 280 and 281 will be contingent upon coordination with the City of East Palo Alto shuttle


Recommended Change* - Schedule & Alignment

®

Menlo Park

Onetta HarrisCommunity Center

Terminal Ave

Ivy

Market

Newbridge

Car

lton

Sar

atog

a

Kelley Park

Bay

Univer

sity

Woodland

Lytto

n

Qua

rry

Webster

High

Alma

El Camino Real

Þ

EastPaloAlto

Palo Alto

StanfordShopping Center

LibraryCity Hall

Uni

vers

ity

Post Of�ce

Will

ow

TassoÞ

Þ

PalmR

ingw

ood

Alm

anor Hamilton

Chi

lco

Existing

Proposed



Weekday

15 15 15 30

Saturday Sunday

30 60


Weekday6:00 - 22:00

Sunday9:00 - 17:00


3 PM3 - 6 PM 6 PM -

9 PM




Weekday

30 30 30 60

Saturday Sunday

30 60


Weekday6:00 - 22:00

Sunday9:00 - 17:00


9 AM -3 PM 3 - 6 PM

6 PM -9 PM


Proposed: Route 281


Transfer toSanta Clara ValleyTransportation Authority,DB Express, Marguerite,Palo Alto Caltrain& SamTrans RoutesKX, 297, ECR, 397

Transfer toSanta Clara ValleyTransportation Authority,Marguerite, & SamTransRoutes 280

Transfer toKX, 390

Transfer toDB Express &SamTransRoute 296

Transfer to 296

Transfer to 280

Route

281

*Changes to Routes 280 and 281 will be contingent upon coordination with the City of East Palo Alto shuttle

APPENDIX B | B -7 9


Saratoga

San Mateo

Brann

an

Bay

shor

e B

lvd

NOTE:Southbound passengers boarding at the Bayshore/Sunnydale bus stop pay the Local Fare.

Existing



Weekday

30 30 30 60

Saturday Sunday

30 30

Saturday5:00 - 1:00

Weekday5:00 - 1:00

Sunday5:00 - 1:00


9 AM -3 PM 3 - 6 PM

6 PM -9 PM


Transfer toSouth San FranciscoCaltrain

Transfer toBurlingame Caltrain

Transfer toSamTrans Routes KX, 397

Transfer toSan Mateo Caltrain& SamTrans Routes250, 295

Transfer toHillsdale Caltrain& SamTrans Routes250, 251, 262, 294,295, ECR

Grand

Baden

Airport B

lvd.

Transfer toBART

Proposed: Route 292


7 th

9 th

10 th

9th

1st

1 st

Beale

Fremont

Main

Folsom

Transfer toMuni, AC Transit& Golden GateTransit



Transfer to17

Transfer to17

®

Capistrano

El Granada

Higgins Purisima

Hillsdale

Mai

n

Half Moon Bay

Linda Mar

2nd St.

Kelly

31st Ave.

Montara

Pacifica

San Mateo

City Hall

Half Moon BayShoppingCenter

StrawflowerShopping Center

HillsdaleShopping

Center

1


Linda MarShopping Center

Transfer to14, 118 112, 110

ShorelineShopping Center

Etheldore

MossBeach

Coronado Proposed: Route 294


Transfer Point

Caltrain Station

Park & Ride Lot

Point of Interest

Legend


®

8th St.

1

1

Transfer to

Hillsdale Caltrain &SamTrans Routes251, 262, 295, ECR

Cypress Ave.

Harvard Ave.

Prospect Way

Capistrano

Airport St.

La GrenadaLos Banos Ave.

Transfer toAC Transit &SamTrans Routes250, 251, 262, 292, 295

Transfer to

College ofSan Mateo

250, 295

Transfer to262

Existing

Proposed



Weekday

60 60 60 60

Saturday Sunday


Weekday6:00 - 20:00

Sunday9:00 - 18:00


9 AM -3 PM 3 - 6 PM

6 PM -9 PM




Weekday

90 90 90 90

Saturday Sunday

-- --

Saturday--

Weekday6:00 - 20:00

Sunday--


9 AM -3 PM 3 - 6 PM

6 PM -9 PM


37thHacienda

Alameda de las Pulgas Edison

82 El Camino Real

Alhambra

Main

Main

Route

294

92

120 120

APPENDIX B | B -8 1


Laurel

®

®

®

Menlo Park

SequoiaHospital

CordillerasHospital

Delaware

Parr

ott

4th Ave.

28th Ave.

27th Ave.Hacienda

El Camino Real

37th

Edison

Alameda

Ralston San Carlo

s Ave

.Ar

royo

Cedar

Brittan

Alameda

wood R

d.

Hopkin

s

Hudson James

El Camino Real

Woo

dsid

e

Massachusetts

Alameda

Avy

Mon

te R

osa

Sharon Park Rd.

Sant

a Cru

z

Raven

swoo

dMiddlefield

Bay

Mar

sh

Florence

17th

Willo

w

Oak G

rove

Edmonds

Cres

tvie

w

Edge

Library

Carlmont VillageShopping Center

Hillsdale

HillsdaleShoppingCenter

PostOffice

Woodside PlazaShopping Center

Sharon HeightsShopping Center

LibraryCity Hall

VA Medical Center

Transfer toHillsdale Caltrainand SamTransRoutes 250, 251,262, 294, ECR

Transfer toSan Carlos Caltrainand SamTransRoute 260, ECR, KX

Transfer toSan Mateo Caltrainand SamTransRoutes 250, 292

Redwood City

San Carlos

San Mateo

Belmont San MateoMedicalCenter

Ring

woodSequoia Station

Proposed: Route 295


Transfer Point

Caltrain Station

Point of Interest

Legend


®

Sand Hill

5th Ave.

El Camino Real

Ellsworth

2nd Ave.

Transfer to ECR

Roose

velt

Hull

36th

Hacienda

Alameda



Weekday

30 60 60 --

Saturday Sunday

-- --

Saturday--

Weekday6:00 - 19:00

Sunday--


9 AM -3 PM 3 - 6 PM

6 PM -9 PM


82

®

®

MenloAtherton

H.S.

Aragon H.S.

Carlmont H.S.

SequoiaH.S.

WoodsideH.S.

Route

295



®

LibraryCity Hall

Sant

a Cru

z

Middlefield

5th

Oak G

rove

Bayshore

Newbridge

Merrill

Laurel Rave

nswo

od

Will

ow

Clar

ke

DonohoeO’Conner

Univ

ersi

ty

PostOfficeVA

MedicalCenter

Library

City Hall

Menlo Park

RedwoodCity 101

LibraryCity Hall

East Palo Alto

Sara

toga

Ring

wood

MenloAtherton

H.S.

El Camino Real

E. Bayshore

Pulgas

Bay Rd.

a.m.

a.m

.

p.m

. p.m

.

®

IA AVE

A T H E R T O NA T H E R T O N

Existing

Proposed



Weekday

15 15 15 30

Saturday Sunday

30 30

Saturday

9:00 - 19:00

Weekday

6:00 - 22:00

Sunday

9:00 - 19:00


3 PM3 - 6 PM 6 PM -

9 PM




Weekday

30 30 30 60

Saturday Sunday

60 60

Saturday

9:00 - 19:00

Weekday

6:00 - 22:00

Sunday

9:00 - 19:00


3 PM3 - 6 PM 6 PM -

9 PM


114

Transfer toRedwood City Caltrain & SamTrans Routes270, 271, 274, 295,297, 397, ECR

Transfer toMenlo Park Caltrain& SamTrans RoutesKX, 85, 295, ECR

Transfer to280, 281

Sequoia H.S.

Proposed: Route 296


Route

296

APPENDIX B | B -8 3

No Change

101 Service Frequency (Minutes)


Weekday

-- -- -- 8 Trips*

Saturday Sunday

60 60

SaturdayWeekday Sunday


3 PM3 - 6 PM 6 PM -

9 PM


Alma

High

Webster

Tasso

Lytton

Willow

BayN

ewbridge

Univer

sity

Jefferson

Route 297

Transfer to Santa Clara Valley Transportation Authority,Palo Alto Caltrain,DB Express,Marguerite & SamTrans RoutesKX, 280, 281, ECR

Transfer toRedwood City Caltrain,& SamTrans Routes270, 271, 274, 295, ECR

114

VAMedicalCenter

James

El C

amino R

eal Middlefield

5th

Palo Alto

Redwood City


Discontinuation




Saturday

--

Weekday

Peak Only

Sunday

--




Saturday

--

Weekday

--

Sunday

--

30 -- 30 -- -- --


6 PM -9 PM


6 - 9 AM

AM Peak

-- -- -- -- -- --


6 PM -9 PM


6 - 9 AM

AM Peak

Mar

iner

sIs

land

Blv

d

ShellCivicCenter

Foster CityNorfolk

3rd

Hillsda

le

Edgewater

BeachparkShopping Center

PostOffice

MillbraeTransitCenter

Beach Park

Foster City Blvd


Point of Interest

Legend

San Mateo

Millbrae

BART Station

Crane

GullMarlin

Fashion Is

land Blvd

101

101

Route

359




Saturday

--

Weekday

Peak Only

Sunday

--




Saturday

--

Weekday

--

Sunday

--

30 -- 30 -- -- --


6 PM -9 PM


6 - 9 AM

AM Peak

-- -- -- -- -- --


6 PM -9 PM


6 - 9 AM

AM Peak

Mar

iner

sIs

land

Blv

d

ShellCivicCenter

Foster City

Norfolk

3rd

Hillsda

le

Edgewater

BeachparkShopping Center

PostOffice

MillbraeTransitCenter

Beach Park

Foster City Blvd


Point of Interest

Legend

San Mateo

Millbrae

BART Station

Crane

GullMarlin

Fashion Is

land Blvd

101

101

Route

359

APPENDIX B | B -8 5

Discontinuation (See ECR replacement route)

Menlo ParkPalo Alto

Millbrae Transit Center

McLellan

James

5th

Amherst



Discontinuation (See ECR replacement route)

Main


MillbraeTransit Center

Redwood City Caltrain

San BrunoBART Station

So. San FranciscoBART Station

Folsom

James

4th

5th

7th

10th

1st

APPENDIX B | B -8 7

No Change

!! ab

!! ab



Weekday

-- -- -- 60

Saturday Sunday

60 60

Saturday

1:00 - 4:00Weekday

1:00 - 4:00Sunday

1:00 - 4:00


3 PM3 - 6 PM 6 PM -

9 PM



/

1 st

10 th

11 th

Beale

Fremont

Main

Folsom

Transfer toSanta Clara Valley Transportation Authority,Palo Alto Caltrain,DB Express, Marguerite& SamTrans Routes280, 281

Transfer toRedwood City Caltrain,& SamTrans Routes270, 271, 274, 295,296, 391

Transfer toSan Carlos Caltrain,& SamTrans RoutesKX, 391

Transfer toHillsdale Caltrain,& SamTrans Routes250, 251, 262, 292,294, 295, 391

Transfer toKX, 292

Transfer toMuni, AC Transit& Golden Gate Transit

Transfer toBART

Route 397

!! ab

!! ab



Weekday

-- -- -- 60

Saturday Sunday

60 60

Saturday

1:00 - 4:00Weekday

1:00 - 4:00Sunday

1:00 - 4:00


3 PM3 - 6 PM 6 PM -

9 PM



/

1 st

10 th

11 th

Beale

Fremont

Main

Folsom

Transfer toSanta Clara Valley Transportation Authority,Palo Alto Caltrain,DB Express, Marguerite& SamTrans Routes280, 281

Transfer toRedwood City Caltrain,& SamTrans Routes270, 271, 274, 295,296, 391

Transfer toSan Carlos Caltrain,& SamTrans RoutesKX, 391

Transfer toHillsdale Caltrain,& SamTrans Routes250, 251, 262, 292,294, 295, 391

Transfer toKX, 292


Transfer toBART

Route 397



Atherton

El Camino Real

El Camino Real

Evergreen

Mission

Goethe

Sneath

San Bruno

Millbrae

Trousdale

Burlingam

e

Hillsdale

Ralston

Brewste

r

BroadwayO’Neill

San Carlos

Hillside

Palo Alto

RedwoodCity

San Mateo

Hillsborough

San Bruno

Daly City

Santa Cruz

Sand HillUniversity

!! ab

!! ab

!! ab



Span of Service (24-hour clock)Saturday

5:00 - 1:00

Weekday

4:00 - 1:00

Sunday

5:00 - 1:00



Span of Service (24-hour clock)Saturday

5:00 - 1:00

Weekday

4:00 - 1:00

Sunday

5:00 - 1:00

390 (Palo Alto to Daly City)

60


6 PM -9 PM6 - 9 AM


391 (Redwood City to Daly City)


3 - 6 PM 6 PM -9 PM

6 - 9 AM


TOTAL

15 15 15 30


6 PM -9 PM6 - 9 AM


ECR 400 (Palo Alto to Daly City)

15 15 15 30


6 PM -9 PM6 - 9 AM


ECR (weekend service)

-- 20 20


3 - 6 PM 6 PM -9 PM

6 - 9 AM


-- -- --

20 20

20 20

-- --

-- --

303030

60303030

Proposed for Weekday Discontinuation

Route ECR


Redwood City Caltrain

Atherton Caltrain

Menlo ParkCaltrain

Palo AltoCaltrain

San BrunoBART Station

So. San FranciscoBART Station

Transfer toBART; SamTransRoutes 112, 118, 120, 121, 122, 123, 130

Transfer to122, 123 Transfer to

BART; SamTrans Routes133, 140, 141

Transfer toBART; Caltrain; SamTrans Routes 359, 390, 397

Transfer toCaltrain; SamTrans Routes KX, 260

Transfer toSamTrans Route KX

Transfer toCaltrain; SamTrans Routes KX, 260

Transfer toCaltrain; SamTrans Routes 270, 271, 274, 295, 296, 297, 397

Transfer toBART; SamTrans Routes 121, 130, 132, 133

Transfer toCaltrain; SamTrans Routes 250, 251, 262, 294, 295

Transfer to 120, 121, 130, 390

4th

5th

James

Route

ECR

APPENDIX B | B -8 9


7 th

9 th

10 th

San Francisco International Airport (SFO)

Main


Folso

mHar

rison

Huntington

San Bruno Ave

101

101

El Camino Real

Hillsda

le

Ralston

Proposed: Route KX

Transfer Point

Caltrain Station

Point of Interest

Legend



!! ab

!! ab

!! ab

!! ab

Existing

Proposed



Weekday

60* 60 60+ 60

Saturday Sunday

60 60


Weekday5:00 - 22:00

Sunday6:00 - 21:00


9 AM -3 PM 3 - 6 PM

6 PM -9 PM




Weekday

60 60 60 60

Saturday Sunday

60 60


Weekday5:00 - 22:00

Sunday6:00 - 21:00


9 AM -3 PM 3 - 6 PM

6 PM -9 PM


NOTE: Service to downtownSan Francisco is weekday peakonly. Weekend and weekday off-peak KX service runsbetween Redwood City and SanBruno BART Station via SFO.

Transfer to BART & SamTrans Routes 292, 397

Transfer toSan Carlos Caltrain,260, 295

Transfer to Belmont Caltrain & SamTrans Route 260

Transfer to Redwood City Caltrain & SamTrans Routes 270, 271, 274, 295, 296, 297, 397

Transfer to Menlo Park Caltrain & SamTrans Routes 295, 296

Transfer to Palo Alto Caltrain, Santa Clara Valley Transportation Authority & SamTrans Routes 280, 281, 297, 397

Hillsdale Shopping

Center

James

* provides service northbound to San Francisco+ provides service southbound from San Francisco

®

®

®

®

®

®

®



SAMTRANS SER V ICE PLAN -MAY 2013 | C -9 1

Appendix C: SamTrans Service Plan Outreach Summary

January 3, 2013

Summary of Service Plan Phase III Community Outreach October-November 2012

Prepared by:

800 Hearst Avenue

Berkeley, CA 94710

Summary of SamTrans Service Plan Phase III Community Outreach Page C-93

January 2013 MIG, Inc.

I. Introduction During October and November 2012, SamTrans conducted a program of

public outreach and engagement to solicit customer and community input into the SamTrans Service Plan (SSP), an in-depth study of its fixed-route

bus system. When completed, the SSP will develop a road map for future SamTrans service to build the most robust system possible within available

resources. SamTrans last conducted a similar service plan analysis in 1999.

This is the third phase of public outreach activities, following Open Houses

hosted in July 2011 to introduce the project to the public, and a series of public workshops held in the fall of 2011. This third phase focused on

presenting a preliminary set of proposed service changes to the community. The public engagement activities included:

Nine Community Meetings (seven Rider Forums1, two Public

Workshops) Sixteen City Council presentations

An online survey Tabling events at community colleges, senior centers and

community centers

Operator outreach events

A revised Final Draft Service Plan, based on input from this phase of public input, is anticipated to be released in Spring 2013 for public review and

comment, with a final Service Plan scheduled for adoption in mid-2013.

The nine Community Meetings were as follows:

Table 1: SamTrans Fall 2012 Community Meetings

Location Date and Time

# of

Attendees (per sign-in

sheets)

Translation Services

Provided

Sharp Park Library

104 Hilton Way Pacifica

Saturday, October 6

10:30am-noon 14 None

St. Bruno's Parish Hall 555 W. San Bruno

Avenue San Bruno

Thursday, October 11

7-8:30pm 20 Spanish

Fair Oaks Community Saturday, October 13 1* Spanish

1 Rider Forums are meetings open to the general public with a focus on the proposals

specific to the local community where the forum is held.



Table 1: SamTrans Fall 2012 Community Meetings


# of Attendees (per sign-in

sheets)

Translation

Services Provided

Center 2600 Middlefield Road Redwood City

1-2:30pm

Main Street Park 1101 Main Street

Half Moon Bay

Tuesday, October 16 6-7:30pm

19 Spanish Chinese

Peninsula Station 2901 S. El Camino Real

San Mateo

Thursday, October 18 6-7:30pm

21 Spanish

War Memorial

Community Center 6655 Mission Street

Daly City

Tuesday, October 23 6-7:30pm

34 None

YMCA

550 Bell Street East Palo Alto

Wednesday, October 24 6-7:30pm

22 Spanish

SamTrans Auditorium 1250 San Carlos

Avenue San Carlos

Thursday, October 25

1:30-3pm 13 None

Magnolia Senior Center 601 Grand Avenue

South San Francisco

Thursday, November 1 6:30-8pm

68 Spanish

TOTAL ATTENDANCE 212

*Due to minimal attendance at the Redwood City meeting, SamTrans and MIG staff

returned to the Fair Oaks Community Center on Tuesday, October 30, during open hours

and surveyed community members who were there to receive services. 23 individuals filled

out questionnaires during that time.

All meeting locations were accessible to people with disabilities and were

served by SamTrans bus routes. Individuals requiring special accommodation were requested to contact SamTrans up to 72 hours in

advance of each Community Meeting.

Community members were also able to submit comments on the Service Plan by phone, e-mail or postal mail.



II. Outreach SamTrans conducted a robust outreach program to publicize the Community

Meetings and invite participation. SamTrans reached out to a number of community-based organizations (CBOs) to assist with identifying meeting

venues, dates, and times that would be most conducive to community participation. CBOs also assisted with promoting the meetings among their

constituents through a variety of methods, including emails, announcements

at meetings, posting flyers in and around their facilities, and word of mouth. The dedicated project website, www.samtrans.com/ssp, announced all

workshop dates, times and locations and a prominent link appeared on the SamTrans website home page. A dedicated email and phone message line

was available for questions and comments, including requests for translation services. Other outreach activities announcing the public workshops

included:

“Take One” flyers available on board the buses

Onboard electronic messages

Newspaper notices

Announcements via the agency’s social media accounts (Twitter,

Facebook, Google+)

Announcements at SamTrans Board meetings and other stakeholder

meetings, as well as other community notices

Email blasts

The Community Meetings received coverage through the following online local news resources:

Belmont Patch

City of San Mateo CityNews Community Newsletter

Mass Transit Magazine

Menlo Park Patch

Mercury News

Pacifica Tribune

Redwood City e-Blast

San Carlos Patch

San Mateo Patch

../../Documents%20and%20Settings/mariam/Application%20Data/20089%20MTC%20Transit%20Sustainability%20Project/20089.02/Community%20Workshops/www.samtrans.com/ssp



The Daily Journal (San Mateo County)

VTA Watch Blog

The project website also provides detailed project information, such as previous project plans and PowerPoint presentations, in addition to public

outreach information.



III. Results

A. Community Meetings

Format

Phase 3 outreach involved two different approaches to setting up the Community Meetings. The majority of the Community Meetings were

organized as “Rider Forums.” Rider Forums are meetings open to the general public with a focus on the proposals specific to the local community where

the forum is held. These meetings were planned in coordination with and co-hosted by local CBOs, and were, when possible, held at the organizations’

facilities to make it as easy as possible for community members to attend.

Emphasis was placed on working with CBOs whose clientele include members of low-income, minority and limited English proficient

communities, who often are transit-dependent and traditionally may be less likely to attend public meetings.

The remainder of the Community Meetings (those held in Daly City and San

Carlos) were organized as Public Workshops. These meetings had a broader focus and were intended to draw participation from throughout the County.

Both events had the same format: an informational presentation on the

SSP’s background, objectives and preliminary service change proposals, followed by a question and answer period. Each participant received a

questionnaire requesting details of their SamTrans ridership and demographic information, as well as a comment card soliciting both

comments on specific bus routes and general comments on SamTrans

service. Because of the similar nature of these two types of meetings, the results are presented in a combined manner in this report.

Attendees were encouraged to discuss their opinions and provide additional

comments throughout the course of each meeting.

The meetings concluded by explaining the next steps in the process and giving participants contact information to stay informed and continue to give

input to SamTrans.

Content

The purpose of the Community Meetings was to present preliminary service

change proposals related to specific routes in the SamTrans system. Some

proposals were for modifications to route alignment, frequency, and/or service hours; others suggested elimination of routes where there was



duplication or overlap. Alternative service options were also presented.

These represent potential service ideas beyond traditional fixed route bus service that may work in San Mateo County, such as shuttles and dial-a-ride

programs.

Community Meeting Participation

As shown in Table 1, more than 200 stakeholders and community members

attended and participated in the Community Meetings. A total of 160 questionnaires were submitted by Community Meeting participants.

Information given in this section does not necessarily include all attendees since some attendees chose not to fill out the questionnaire. Respondents

were not required to answer every question. Percentages given below include only the subset of those who answered each question.

Community Meeting participants were asked how frequently they ride SamTrans, and whether or not they have access to a car. As shown in Tables

2 and 3, the vast majority of Community Meeting questionnaire respondents are frequent SamTrans riders, and over half do not have access to a car.

Table 2: Community Meeting Questionnaire Respondents

How often do you usually ride SamTrans buses?

Answer Options Response Percent Response Count

Never 2% 3

Less than once a month 7% 12

1 - 3 days a month 5% 8

1 - 2 days a week 9% 14

3 days a week or more 77% 121

TOTAL 100% 158




Do you have access to a car?


Yes 42% 63

No 58% 88

TOTAL 100% 151

Participants were also asked to indicate the purposes for which they make trips on SamTrans. As demonstrated in Table 4, the most common purposes

for which Community Meeting questionnaire respondents ride SamTrans are shopping and traveling to work.

Table 4: Community Meeting Questionnaire Respondents When you ride SamTrans buses, what is the purpose of your trip?

Answer Options Response

Percent Response Count

Travel to work 59% 92

Travel to school 29% 45

Medical appointment (doctor, dentist, etc.)

46% 72

Shopping 60% 94

Recreation or entertainment 43% 68

Do not ride SamTrans 1% 1

Other 10% 15



TOTAL N/A1 1571

1 Note that since respondents were asked to check all responses that apply, the percentages

of each response selected add up to more than 100%, and the response count total is larger

than the number of respondents to the question.

Purposes specified under “Other:”

Board meetings

Church (x3)

Looking for work

Physical therapy

Return to SF in late evening or early trip

to San Jose on Sunday before BART

begins at 8 am

Route 292 to the airport

Storage unit clean out!

To pick up and drop off my child

Travel during working hours

Visit friends

Visit with my family

Volunteer work

Would ride it if it were more user friendly

in regard to various destinations

Participants were also asked which cities they travel from and which cities they travel to on SamTrans. Responses varied widely and spanned the entire

Peninsula from San Francisco all the way to the south end of the county. The most commonly named departure-destination pairs were South San

Francisco to San Francisco (17% of respondents), Brisbane to San Francisco (14% of respondents) and South San Francisco to San Mateo (7% of

respondents).

Respondents also indicated the routes they use or routes they ride regularly. Again, a wide variety of routes were specified, with the most common being

Routes 292, 390 and 391, as shown in Table 5.




Please indicate the SamTrans route or routes that you ride regularly

Routes Response Percent

Response Count

292 39% 54

390 27% 37

391 20% 28

130 17% 23

132 15% 21

133 14% 19

KX 13% 18

121, 280 11% 15

250, 281, 294 9% 12

118, 296 8% 11

17, 110, 295, 297 6% 8

120, 140 5% 7

ECR, 112, 122 4% 6

270, 397 3% 4

14, 260 2% 3

24, 123, 251, 274 1% 2

35, 85, 141, 262, 271, 272 1% 1

TOTAL N/A2 1382

2 Note that since respondents were asked to name all routes that they ride regularly, the

percentages of each response add up to more than 100%, and the response count total is

larger than the number of respondents to the question. Community Meeting participants were asked to indicate their level of

satisfaction with SamTrans’ current service. As shown in Table 6, the

majority of Community Meeting questionnaire respondents are somewhat satisfied with current service.



Table 6: Community Meeting Questionnaire Respondents How satisfied are you with SamTrans’ current service?


Percent

Response

Count

Very satisfied 52% 78

Somewhat satisfied 32% 48

Neither satisfied or dissatisfied 3% 5

Somewhat dissatisfied 8% 13

Very dissatisfied 3% 5

TOTAL 100% 149

In order to gauge the effectiveness of various outreach methods, Community Meeting participants were asked how they heard about the project and/or

the public meetings. Table 7 details their responses.


How did you hear about the project/public meeting?


SamTrans website 12% 17

Information on bus 32% 45

Newspaper/media 9% 12

Internet blogs, etc. 3% 4

Other 65% 91

TOTAL N/A3 1413






Methods specified under “Other:” Through schools, PTA or school district

(x10); schools specified: Parkside Middle

School (x2), Cunha School (x2), Lipman

Middle School

Flyers posted at bus stops/shelters or

train stations (x9)

Through Mid-Peninsula building

management (x7)

Word of mouth from bus riders or drivers

(x7)

Word of mouth from friend (x2),

neighbor (x2) or co-worker (x2)

City of Brisbane (x6); specified: signs

posted at Brisbane Park or elsewhere

(x3), televised City Council presentation

Senior center (x5); identified: Magnolia

Senior Center (x3), senior fair at San

Mateo Senior Center

Through SamTrans staff or SamTrans

committee meetings (x5)

Church (x3)

Community organization (x3)

South San Francisco Community

Learning Center (x2)

Hired as childcare provider for meeting

(x2)

Board member – Southern Hills

Homeowners

City Council meeting (city not specified)

Notice left on car

Walk-in

Website (after hearing from bus rider)

The questionnaires also included a series of demographic questions. Tables 8-12 summarize responses received from Community Meeting questionnaire

respondents.

Table 8: Community Meeting Questionnaire Respondents Race or Ethnic Identification


Percent

Response

Count

American Indian or Alaska Native 1% 2

Asian or Pacific Islander 10% 14

Black/African American 5% 7

Spanish, Hispanic or Latino 37% 53

White 39% 55

Other 7% 10

Prefer not to answer 3% 4

TOTAL N/A4 1434


of each response selected add up to more than 100%.



Table 9: Community Meeting Questionnaire Respondents Total Annual Household Income (Before Taxes)


Percent

Response

Count

Under $25,000 34% 48

$25,000 - $40,000 21% 29

$41,000 - $75,000 11% 16

Over $75,000 13% 19


TOTAL 100% 141

Table 10: Community Meeting Questionnaire Respondents Age

Answer Options Response Percent

Response Count

Age 17 and younger 10% 14

18-64 73% 105

65 and over 13% 19


TOTAL 100% 143

Table 11: Community Meeting Questionnaire Respondents Gender


Percent

Response

Count

Male 33% 45

Female 64% 87


TOTAL 100% 136

Table 12: Community Meeting Questionnaire Respondents Questionnaire Language

Options Percent Count

English 80% 128

Spanish 20% 32

TOTAL 100% 160



Community Meeting Input on Proposed Service Changes

At each Community Meeting, participants had an opportunity to provide

feedback on route-specific service change proposals, as well as on the alternative service options presented. Participants gave feedback through

discussion during the meeting as well as on the comment cards provided; some participants also submitted written letters.

Over 500 route-specific comments were received. A number of routes

received a high level of input (25 or more comments): 118, 121, 130, 132, 280, 292, 294 and KX. Following are summaries of comments made

regarding those routes receiving the highest level of input (in descending order beginning with the route most often commented upon).

Route 292 (total comments 253) Participants noted that the 292 is the only connection for Brisbane to

San Francisco and back. Many participants felt that the proposed route change makes getting to and from San Francisco outside of commute

times difficult. It was not clear to respondents that an on-demand service option would work for San Francisco access. There were

concerns that Route 292 also brings people to Brisbane’s commercial park, and that this may represent significant revenue for the County.

Participants noted that they felt that Route 292 is different from KX service in that it takes people along Bayshore and Potrero Boulevards

in San Francisco, which is where the jobs are. Participants felt that MUNI alternatives are not safe, are often crowded, and require waiting

in unsafe areas at off-peak hours.

Route 121 (total comments 66)

Participants turned out in force to speak in favor of retaining this route because of student ridership to and from Lipman Middle School.

Parents and students spoke of the safety and reliability of having this transportation and that elimination of the service would present a

significant hardship to working families who are transit-dependent members of this community.


Concerns about changes to this route had to do with potentially having to pay two fares, since there are currently no transfer tickets offered.

Participants also spoke of the value of this route in connecting to Tanforan Park and Serramonte Shopping Centers, as well as to medical

appointments and senior centers.




Much of the discussion regarding service changes on this route had to do with making the municipal shuttle service more reliable and

responsive to community needs. For example, workers need more service during early and late shifts; safety issues are a concern; and

there needs to be a better connection with Caltrain.

Route KX (total comments 74) Many people spoke at the meetings about changes to this route. Some

advocated for allowing luggage on the bus since it goes to SFO, as this is allowed on other routes. Others suggested re-aligning the route to

run to Ralston Ave in Belmont before linking to Highway 101. Some also noted that the run from Palo Alto to San Francisco takes a long

time.


Participants were concerned that they would lose service to the library and to Kaiser. Some had concerns about how school students would be

impacted by this service change.

Route 118 (total comments 67) Participants describe this route as essential to their commute from

Pacifica to San Francisco. Participants felt that alternate service (Routes 110 and 112) does not begin early enough to serve

commuters. People would rather see a reduction in frequency (off-peak) than outright elimination of this route.


In general, participants were uncertain that the proposed change would be effective in maintaining a good level of service for Coastside

residents. They appreciate the current reliability of Route 294 on-time

performance and are concerned that connecting to Route 17 would degrade that reliability, as well as increase travel time for those in the

northern part of the service area.

Other routes that received a moderate level of input (between 10 and 24 comments), included: 14, 17, 110, 112, 133, 140, 250, 262, 270, 271, 274,

295, 296, 390, 391, ECR. These included comments concerning maintaining adequate bus service in the Coastside area in general.

Finally, some routes received very little or no input during the workshops,

either because no changes to their service were proposed, or there was not a great deal of interest in the proposals. These routes included: 16, 24, 35,



36, 38, 43, 46, 53, 54, 55, 58, 72, 73, 83, 85, 120, 122, 123, 141, 251,

260, 281, 297, 359 and 397.

For more detail on route-specific comments, see the matrix at the end of this document.

Community Meeting Input on Alternative Service Options

The Alternative Service Options described in the Draft SamTrans Service Plan included pilot programs for on-demand shuttle service in two areas in

San Mateo County – San Carlos and Pacifica.

Some participants felt that teenagers, who represent a significant group of current bus system users, likely would not utilize a dial-ahead type of

service. There was also a suggestion that evenings and weekends needed to

be included in the proposed schedules for the shuttles.

Community Meeting Input - General Comments

Participants also asked questions or gave input regarding general issues

during the meeting discussions or in comment cards and letters.

There were many comments related to the issue of ridership, including some who felt that service reductions and changes would result in a loss of

ridership, which would in turn lead to further reductions. Advocates for school and youth users pointed out that these populations are important to

serve in that they grow up to become adult/lifetime transit riders.

Many suggested that SamTrans reduce the number of buses on a route

and/or the number of stops rather than eliminate or consolidate routes entirely. Others advocated for more service between San Mateo County and

San Francisco, including off-peak to accommodate all work shifts. There were also those who felt that service to education and employment

destinations were a priority and wished to see current gaps filled. As an example, it was pointed out that more transit was needed along the Highway

92 employment corridor.

Some participants applauded the agency for the quality of its current service, as well as for its approach to consolidate and/or reduce service on

under-performing routes. Participants also suggested that better coordination between transit agencies would make travel more efficient.

A number of participants called for improvements to buses and improved amenities at bus stops, including benches, shelters and a better level of

maintenance. A few participants also expressed concerns regarding bus driver courtesy.



Participants also expressed their appreciation for SamTrans’ outreach efforts regarding the Service Plan, although a few noted that greater availability of

information about meetings, more follow-up with outreach participants, and expanding outreach in languages other than English (such as Chinese),

would be helpful.



B. Online Survey Another method of gauging interest in, and receiving input on, the Draft

SamTrans Service Plan was an online survey that was available on the Service Plan website from October 9 through November 1, 2012. A total of

62 responses were tallied for the online survey. Not all respondents answered every question, so all percentages given below include only those

who answered the question, and the number who did respond is provided.

Online Survey Participation

The online survey contained the same questions regarding SamTrans ridership and demographics as the questionnaire distributed during

Community Meetings.

As with the Community Meetings, the majority of online survey respondents are frequent SamTrans riders, shown in Table 13. However, unlike

Community Meeting questionnaire respondents, online survey respondents who had access to a car were slightly in the majority, as demonstrated in

Table 14.

Table 13: Online Survey Respondents How often do you usually ride SamTrans buses?


Never 2% 1



1 - 2 days a week 13% 8


TOTAL 100% 62

Table 14: Online Survey Respondents

Do you have access to a car?


Yes 52% 32

No 48% 30

TOTAL 100% 62



Online survey respondents were much more likely to ride SamTrans in order

to travel to work than for other purposes, although at least half also ride the bus for recreation or entertainment or to shop, as shown in Table 15.

Table 15: Online Survey Respondents When you ride SamTrans buses, what is the purpose of your trip?






39% 24

Shopping 50% 31



Other 7% 4

TOTAL N/A5 625





Carry home groceries

Personal

Travel to or from airport

Online survey responses to the question regarding which cities respondents

travel from and which cities they travel to on SamTrans again varied widely

and spanned the entire county. No routes were named by more than 10% of respondents. Colma to San Mateo was the most commonly indicated (10%

of respondents), followed by Menlo Park to Redwood City and South San Francisco to San Francisco (both 8%).

Online survey respondents indicated a wide variety of routes as those they

ride regularly. The most commonly indicated routes were 390, 391 and 292, as shown in Table 16.



Table 16: Online Survey Respondents

Please indicate the SamTrans route or routes that you ride regularly


Response Count

390 31% 18

391 27% 16

292 25% 15

KX 17% 10

120, 295 14% 8

ECR 10% 6

121, 122, 132, 260 7% 4

118, 130, 250, 281 5% 3

17, 280, 294, 359 3% 2

85, 110, 112, 123, 140, 270, 274, 296

2% 1

TOTAL N/A6 596 6 Note that since respondents were asked to name all routes that they ride regularly, the


larger than the number of respondents to the question.

The majority of online survey respondents, asked how satisfied they are with SamTrans’ current service, replied that they are somewhat satisfied, as

shown in Table 17.

Table 17: Online Survey Respondents How satisfied are you with SamTrans’ current service?


Percent

Response

Count






TOTAL 100% 61



Online survey responses to the question of how they heard about the project

and/or the public meetings are detailed in Table 18.

Table 18: Online Survey Respondents How did you hear about the project/public meeting?






Other 25% 15

TOTAL N/A7 597




Methods specified under “Other:”

Word of mouth from bus riders or drivers

(x6); specified Route 292 (x2)

Flyers at bus stop (x3)

LED banner on bus

City of Brisbane website

Friend who is a SamTrans bus driver

Parent

SamTrans CAC meeting

Work

Finally, Tables 19-22 summarize demographic information supplied by online

survey respondents.

Table 19: Online Survey Respondents Race or Ethnic Identification


Response Count





White 58% 35

Other 0% 0


TOTAL N/A8 608


of each response selected add up to more than 100%.



Table 20: Online Survey Respondents Total Annual Household Income (Before Taxes)


Percent

Response

Count

Under $25,000 17% 10

$25,000 - $40,000 13% 8

$41,000 - $75,000 13% 8

Over $75,000 35% 21


TOTAL 100% 60

Table 21: Online Survey Respondents Age


Response Count


18-64 80% 47

65 and over 12% 7


TOTAL 100% 59

Table 22: Community Meeting Questionnaire Respondents Gender


Percent

Response

Count

Male 57% 34

Female 40% 24


TOTAL 100% 60

Online Survey Input on Proposed Service Changes

The online survey also gave participants an opportunity to make comments on proposed route-specific service changes and alternative service options.

It should be noted that online survey participants were not provided with the presentation of proposed service changes that helped to inform participants

in the Community Meetings. For this reason, the online comments reflect

respondents’ desires for service modifications based on the draft plan as a stand-alone document.



Fewer than 100 route-specific comments were provided by online survey respondents. Of those, two routes – 292 and KX - received more 10 or more

comments, which are summarized below.

Route 292 Online survey respondents who commented on this route indicated

that they rely on it to get to and from work in San Francisco, and that their jobs do not necessarily end at 6 pm. They requested that neither

the route nor its frequency be changed. They also noted that Route 292 supplies transportation for commuters to Brisbane’s commercial

park, and also convenient access to San Francisco city attractions for tourists taking advantage of the many hotels and other tourism-

oriented businesses along Airport Boulevard. Some respondents were concerned that changing this service would significantly reduce County

revenue and undermine its hospitality industry. Respondents felt that

Caltrain and Muni do not provide a safe or convenient alternative; the most efficient Muni alternative is a high ridership line that is crowded

even off-peak and on weekends.

Route KX (insert total # of online comments on this route) Online survey respondents commented on how much they appreciate

this route, requesting that peak hour schedules to and from San Francisco be maintained, and also that SamTrans consider running

service to the airport later in the evening. Respondents also made suggestions for alternative changes to the service, such as: routing it

through Millbrae Intermodal to allow riders to transfer to BART without needing to take Caltrain or pay a premium; or providing faster express

service on El Camino between South County and the Airport.

The following routes received a moderate number of comments (at least 7)

from online survey respondents: 17, 112, 118, 132, 250, 295, 359, 390 and 391. Finally, a small number of comments (5 or fewer) were made about the

following routes: 85, 120, 121, 122, 130, 131, 260, 280, 281, 294, 296, 397 and ECR. For more detail on route-specific comments, the end of this

document.

Online Survey Input - General Comments

Online survey respondents also provided comments on general issues.

Several online survey respondents requested a service similar to Muni’s

NextBus that gives real-time transit information. Others requested improvements to buses, such as the installation of gradually dimming lights

like those on newer buses, or seats that are easier to clean so as to improve



the cleanliness of the buses (although several complimented their

cleanliness).

Some online respondents complimented the courtesy of the bus drivers; others commented that drivers were rude or failed to watch for passengers

who just got off BART running to catch the bus.

In general, online commenters expressed gratitude for SamTrans service. Several particularly noted their appreciation of various alternative fare

payment options such as the all day pass, bus tokens and cooperation with the BART Plus ticket, and asked that these programs be continued. They also

appreciated SamTrans’ outreach efforts and requested greater availability of information regarding community meeting and other public involvement

opportunities.



C. Tabling Events In addition to the Community Meetings and online survey, outreach tables

were held at local Community Colleges, at senior centers, and also at the Fair Oaks Community Center in Redwood City, with the goal of distributing

information about the SamTrans Service Plan. At these events, participants were provided the same questionnaires and comment cards as Community

Meeting participants.

The tabling event at the Fair Oaks Community Center was held in response

to minimal attendance at the Redwood City meeting held on October 13th. In order to better capture input from the Redwood City community, staff

returned to the Community Center during open hours and surveyed community members who were there to receive services.

Only two questionnaires and no comment cards were received from

participants during the community college tabling events; most response was provided verbally to staff. Comments received at these events are

summarized at the end of this section. Tabling events at the Senior Centers were carried out separately and those results are summarized separately as

well.

Fair Oaks Community Center Tabling Event Participation

During the Fair Oaks Community Center (FOCC) tabling event, 23 individuals filled out questionnaires. Similarly to the Community Meeting attendees,

some tabling event respondents chose not to fill out the questionnaire, so information given in this section does not necessarily include all participants.

Since not all respondents answered every question, all percentages given below include only those who answered the question, and the number who

did respond is provided.

The majority of FOCC tabling event questionnaire respondents ride SamTrans at least occasionally, but respondents also included a number who

do not ride SamTrans, as shown in Table 23. As demonstrated in Table 24, the majority do not have access to a car. Table 25 shows the reasons FOCC

tabling event questionnaire respondents ride SamTrans, which are fairly

diverse.



Table 23: FOCC Tabling Event Questionnaire Respondents How often do you usually ride SamTrans buses?


Never 26% 6



1 - 2 days a week 4% 1


TOTAL 100% 23

Table 24: FOCC Tabling Event Questionnaire Respondents Do you have access to a car?


Yes 30% 6

No 70% 14

TOTAL 100% 20

Table 25: FOCC Tabling Event Questionnaire Respondents When you ride SamTrans buses, what is the purpose of your trip?






50% 9

Shopping 44% 8



Other 17% 3

TOTAL N/A9 189





Community Center (x3)

Everywhere



Because the majority of participants at the FOCC tabling event came from Redwood City, results for the questions about which cities respondents travel

from and to, and which routes they ride regularly, were focused on that area. Redwood City to San Mateo was the commute most commonly

indicated, although none indicated by more than a handful. The most commonly named routes that FOCC tabling event respondents ride regularly

are Routes KX and 390, as shown in Table 26.

Table 26: FOCC Tabling Event Questionnaire Respondents Please indicate the SamTrans route or routes

that you ride regularly


Response Count

KX 54% 7

390 46% 6

296, 391 38% 5

270 23% 3

260, 295, ECR 15% 2

72, 271, 280, 292 8% 1

TOTAL N/A10 1310 10 Note that since respondents were asked to name all routes that they ride regularly, the


larger than the number of respondents to the question. FOCC tabling event questionnaire respondents were for the most part

satisfied with SamTrans’ current service, as shown in Table 27.

Table 27: FOCC Tabling Event Questionnaire Respondents How satisfied are you with SamTrans’ current service?


Percent

Response

Count






TOTAL 100% 19



FOCC tabling event questionnaire responses to the question of how they

heard about the project and/or the public meetings are detailed in Table 28.

Table 28: FOCC Tabling Event Questionnaire Respondents How did you hear about the project/public meeting?






Other 45% 5

TOTAL N/A11 911

11 Note that since respondents were asked to check all responses that apply, the

percentages of each response selected add up to more than 100%, and the response count

total is larger than the number of respondents to the question.

Methods specified under “Other:”

Community services

Fair Oaks presentation

Library

Tables 29-33 summarize demographic information supplied by FOCC tabling event questionnaire respondents.

Table 29: FOCC Tabling Event Questionnaire Respondents Race or Ethnic Identification


Percent

Response

Count





White 10% 2

Other 10% 2


TOTAL N/A12 2012

12 Note that since respondents were asked to check all responses that apply, the

percentages of each response selected add up to more than 100%.



Table 30: FOCC Tabling Event Questionnaire Respondents Total Annual Household Income (Before Taxes)


Percent

Response

Count

Under $25,000 79% 15

$25,000 - $40,000 11% 2

$41,000 - $75,000 0% 0

Over $75,000 5% 1


TOTAL 100% 19

Table 31: FOCC Tabling Event Questionnaire Respondents Age


Response Count


18-64 47% 9

65 and over 47% 9


TOTAL 100% 19

Table 32: FOCC Tabling Event Questionnaire Respondents Gender


Percent

Response

Count

Male 25% 5

Female 75% 15


TOTAL 100% 20

Table 33: FOCC Tabling Event Questionnaire Respondents Questionnaire Languages


Percent

Response

Count

English 48% 11

Spanish 52% 12

TOTAL 100% 23



Fair Oaks Community Center Tabling Event Input on Proposed Service Changes and General Comments

Only a few comments regarding route-specific service changes were

submitted by participants at the Fair Oaks Community Center. Participants commented on Routes 262, 270, 295, 296, 390 and KX. Most were satisfied

with the changes proposed to these routes, particularly those that involve increasing service. A few commented that the loss of Saturday service on

Route 270 would be a problem for them.

A few Fair Oaks Community Center participants commented that fares are

too expensive.

Community College Participation and Input on Proposed Service Changes

Outreach tables were held at Skyline College, Cañada College and San Mateo

College, on October 6th, 9th and 10th respectively. All outreach efforts were conducted in late morning to early afternoon when campuses had the most

students present. A table was set up at a point of interest on campus chosen

for the likelihood of high student foot traffic (i.e. student center, campus book store). Information including a list of proposed route changes, maps of

relevant bus routes and brochures about upcoming community workshops were supplied by SamTrans, in addition to questionnaires and comment

cards. Only two questionnaires and no comment cards were received, participation and comments from Community College tabling event

participants are summarized below.

Skyline College: The outreach team spoke with approximately 30 - 40 students and staff. A theme among student comments was that schedule

coordination between SamTrans and Caltrain could be improved. Many students commuting from San Francisco stated that they often have to wait

40 to 50 minutes to at the San Bruno Caltrain station to catch their connecting bus or Caltrain.

Cañada College: This site had the greatest involvement; about 95 - 115 students came to the information table. The high turnout could be

attributed, in part, to the Cañada student body association who put up banners publicizing SamTran’s outreach table and distributed their own

SamTrans comment cards. Concern about proposed changes to the 274 route also drove student participation. Most students expressed a desire to

retain Saturday service on the 274. Linda Martinez, president of the Student Body Association, commented that over 40 college courses are offered on

Saturdays and many sports teams have Saturday practices on campus.



Concern about schedule coordination between SamTrans and Caltrain was

also mentioned numerous times.

San Mateo College: We spoke with approximately 15 - 20 students. The lower turnout could be due to the student club fair that was taking place in

the same plaza as the outreach table. At least 80% of students we talked to drove to campus.

Senior Center Participation and Input

Specialized outreach was conducted for seniors in the county including outreach to more 14 senior centers with fliers about meetings, articles in

senior newsletters, and information at senior center festivals and fundraisers.

IV. Next Steps

Following completion of this phase of outreach, SamTrans staff will prepare a

Final Draft Service Plan, based on community input and any additional technical information. There will be a public hearing on this Final Draft to

receive further comments. The SamTrans Board is expected to take action to approve the Final Service Plan in the mid-2013.

C-123 | S A M T RA N S S ER V ICE P LA N - MAY 2013

Fall 2012 Public Outreach Comment Summary

Following the release of the Draft Plan, 9 public meetings were held along with multiple meetings with local City Councils and stakeholder outreach sessions were held to garner input and support discussion about the proposed changes.

Outreach in Fall 2012 yielded more than 1,200 comments from:• 9 public meetings• E-mail and U.S. mail• Multiple operator outreach sessions• Online survey• 16 City Council meetings• Dedicated project phone line• 3 tabling events

Major Comment Themes:• Route-specific

o Keep route the sameo Change the route in a different wayo Expand route and increase frequencyo Concern about how changes to route will impact specific populations

• Generalo Amenitieso Customer serviceo Outreach

The following spreadsheet summarizes key comment themes per route and SamTrans’ responses to the comments.


Rou

teSS

P Pr

opos

ed C

hang

eTo

tal C

omm

ents

Rec

eive

dC

omm

ent T

hem

esR

espo

nses

Add

ition

al Im

prov

emen

ts a

nd A

ltern

ativ

es

Nor

th C

ount

y24

No

chan

ge re

com

men

ded.

8E

xten

d th

e ro

ute

to s

erve

Wes

tmoo

r Hig

h S

choo

lR

oute

121

pro

vide

s se

rvic

e w

ithin

1/2

mile

of W

estm

oor H

igh

Sch

ool.

46N

o ch

ange

reco

mm

ende

d.1

Nee

d be

tter c

ontro

l of s

choo

l kid

s w

ho ri

de th

e ro

ute

not a

ddre

ssed

in th

e S

ervi

ce P

lan

120

Ext

end

and

incr

ease

freq

uenc

y fo

r wee

kend

ser

vice

ho

urs

8E

xten

d ho

urs,

incr

ease

freq

uenc

ies

As

disc

usse

d in

the

Ser

vice

Pla

n, th

e ro

ute

will

hav

e in

crea

sed

frequ

enci

es a

nd e

xten

ded

even

ing

and

wee

kend

ser

vice

.In

crea

sed

frequ

enci

es a

nd e

xten

ded

even

ing

and

wee

kend

ser

vice

for t

he ro

ute.

Impa

ct o

n ch

ildre

n / s

choo

ls -

at L

ipm

an M

iddl

e S

choo

lTh

e re

vise

d S

ervi

ce P

lan

will

rest

ore

scho

ol tr

ippe

rsE

xten

d ho

urs

(impr

ove

wee

kend

ser

vice

), in

crea

se

frequ

enci

esTh

e S

ervi

ce P

lan

is in

tend

ed to

incr

ease

ride

rshi

p an

d re

venu

es,

with

in th

e cu

rren

t cos

t stru

ctur

e of

the

Sam

Tran

s bu

dget

. W

ith th

at

cons

train

t in

min

d, n

ot a

ll ro

utes

may

hav

e in

crea

sed

serv

ice

in th

e S

ervi

ce P

lan.

Mod

ify ro

ute

- mak

e m

ore

dire

ct/le

ss s

tops

, rer

oute

su

gges

tions

We

will

con

tinue

to m

onito

r the

rout

e an

d lo

ok fo

r mor

e ef

ficie

nt s

top

spac

ing

and

rout

e im

prov

emen

tsM

odify

rout

e - W

estb

orou

gh/O

lym

pic

is a

dan

gero

us tu

rn

(and

oth

er s

ugge

stio

ns)

We

will

con

tinue

to m

onito

r the

rout

e an

d lo

ok fo

r mor

e ef

ficie

nt a

nd

safe

rout

e im

prov

emen

tsE

xten

d ho

urs

(eve

ning

s an

d w

eeke

nds)

, im

prov

e tim

ings

(w

ith 1

10, 3

90)

The

Ser

vice

Pla

n is

inte

nded

to in

crea

se ri

ders

hip

and

reve

nues

, w

ithin

the

curr

ent c

ost s

truct

ure

of th

e S

amTr

ans

budg

et.

With

that

co

nstra

int i

n m

ind,

not

all

rout

es m

ay h

ave

incr

ease

d se

rvic

e in

the

Ser

vice

Pla

n.

Sug

gest

ions

- if

chan

ge is

mad

e, m

odify

121

(rer

oute

and

ad

d ca

paci

ty/fr

eque

ncy)

to c

ompe

nsat

e fo

r los

sTh

e S

ervi

ce P

lan

is in

tend

ed to

incr

ease

ride

rshi

p an

d re

venu

es,

with

in th

e cu

rren

t cos

t stru

ctur

e of

the

Sam

Tran

s bu

dget

. W

ith th

at

cons

train

t in

min

d, n

ot a

ll ro

utes

may

hav

e in

crea

sed

serv

ice

in th

e S

ervi

ce P

lan.

Kee

p ro

ute

as is

/ do

not

cha

nge

The

Ser

vice

Pla

n is

inte

nded

to in

crea

se ri

ders

hip

and

reve

nues

, w

ithin

the

curr

ent c

ost s

truct

ure

of th

e S

amTr

ans

budg

et.

With

that

co

nstra

int i

n m

ind,

not

all

rout

es m

ay b

e m

aint

aine

d in

the

Ser

vice

P

lan.

Rou

te 1

23 is

dup

licat

ive

of th

e m

ore

prod

uctiv

e R

oute

121

.

Kee

p ro

ute

as is

/ do

not

cha

nge

- ins

tead

cut

dow

n on

390

or

391

The

Ser

vice

Pla

n is

inte

nded

to in

crea

se ri

ders

hip

and

reve

nues

, w

ithin

the

curr

ent c

ost s

truct

ure

of th

e S

amTr

ans

budg

et.

With

that

co

nstra

int i

n m

ind,

not

all

rout

es m

ay b

e m

aint

aine

d in

the

Ser

vice

P

lan.

Rou

te 1

23 is

dup

licat

ive

of th

e m

ore

prod

uctiv

e R

oute

121

.

Kee

p ro

ute

as is

/ do

not

cha

nge

The

Ser

vice

Pla

n is

inte

nded

to in

crea

se ri

ders

hip

and

reve

nues

, w

ithin

the

curr

ent c

ost s

truct

ure

of th

e S

amTr

ans

budg

et.

With

that

co

nstra

int i

n m

ind,

not

all

rout

es m

ay b

e m

aint

aine

d in

the

Ser

vice

P

lan.

Ext

end

hour

s (in

clud

ing

wee

kend

s), i

ncre

ase

frequ

enci

esW

eekd

ay fr

eque

ncie

s w

ill im

prov

e to

15

min

hea

dway

s (a

nd 3

0 m

in

in th

e ev

enin

gs).

Wee

kend

ser

vice

will

ext

end

1 hr

on

Sat

urda

y an

d 3

hrs

on S

unda

y.K

eep

as is

- sp

lit ro

ute

requ

ires

trans

fer (

slow

er) a

nd d

oubl

e pa

ymen

tTh

e S

ervi

ce P

lan

is in

tend

ed to

incr

ease

ride

rshi

p an

d re

venu

es,

with

in th

e cu

rren

t cos

t stru

ctur

e of

the

Sam

Tran

s bu

dget

. W

ith th

at

cons

train

t in

min

d, n

ot a

ll ro

utes

may

be

mai

ntai

ned

in th

e S

ervi

ce

Pla

n.To

redu

ce th

e co

st o

f tra

nsfe

rs, S

amTr

ans

rider

s ha

ve th

e op

tion

to

purc

hase

dai

ly o

r mon

thly

pas

ses.

131

New

rout

e w

ill fo

llow

Rou

te 1

30 e

xist

ing

alig

nmen

t un

til it

reac

hes

the

Sou

th S

an F

ranc

isco

BA

RT

Sta

tion,

whe

re it

will

now

trav

el d

irect

ly to

S

erra

mon

te S

hopp

ing

Cen

ter

5M

odify

rout

e, e

xten

d ro

ute

- go

to R

otar

y P

laza

Rou

te 1

33 s

erve

s R

otar

y P

laza

(w/in

hal

f a b

lock

) on

limite

d se

rvic

eW

eekd

ay fr

eque

ncie

s w

ill im

prov

e to

15

min

utes

(a

nd 3

0 m

inut

es in

the

even

ings

). W

eeke

nd

serv

ice

will

ext

end

1 ho

ur o

n S

atur

day

and

3 ho

urs

on S

unda

y.K

eep

rout

e as

is /

do n

ot c

hang

eTh

e S

ervi

ce P

lan

is in

tend

ed to

incr

ease

ride

rshi

p an

d re

venu

es,

with

in th

e cu

rren

t cos

t stru

ctur

e of

the

Sam

Tran

s bu

dget

. W

ith th

at

cons

train

t in

min

d, n

ot a

ll ro

utes

may

be

mai

ntai

ned

in th

e S

ervi

ce

Pla

n. R

oute

132

has

low

ride

rshi

p. R

oute

131

and

EC

R a

re

alte

rnat

ives

to R

oute

132

. D

epen

dent

on

rout

e to

acc

ess

Libr

ary

(SS

F M

ain)

and

H

ospi

tal (

Kai

ser)

The

SS

F Li

brar

y is

ser

ved

dire

ctly

by

the

new

122

rout

e (li

mite

d se

rvic

e). B

oth

Rou

te 1

22 a

nd E

CR

has

a s

top

0.3

mile

s aw

ay a

ll da

y. T

he h

ospi

tal w

ill b

e se

rved

by

Rou

te 1

31 a

nd E

CR

.K

eep

as is

- n

o ot

her o

ptio

nsTh

e S

ervi

ce P

lan

is in

tend

ed to

incr

ease

ride

rshi

p an

d re

venu

es,

with

in th

e cu

rren

t cos

t stru

ctur

e of

the

Sam

Tran

s bu

dget

. W

ith th

at

cons

train

t in

min

d, n

ot a

ll ro

utes

may

be

mai

ntai

ned

in th

e S

ervi

ce

Pla

n. R

oute

132

has

low

ride

rshi

p. R

oute

131

and

EC

R a

re

alte

rnat

ives

to R

oute

132

.

Rou

te 1

31 a

nd E

CR

are

alte

rnat

ives

to R

oute

132

. R

oute

131

will

hav

e fre

quen

cies

of 1

5 m

inut

es

and

30

min

utes

in th

e ev

enin

gs (c

ompa

red

to

Rou

te 1

32's

freq

uenc

ies

of 3

0 m

inut

es a

nd 6

0 m

inut

es).

Rou

te 1

31 w

ill h

ave

wee

kend

ser

vice

w

ith fr

eque

ncie

s of

30

min

utes

the

entir

e w

eeke

nd

(com

pare

d to

Rou

te 1

32's

freq

uenc

y of

60

min

utes

on

Sat

urda

y on

ly).

EC

R w

ill p

rovi

de a

ll da

y w

eekd

ay a

nd w

eeke

nd s

ervi

ce w

ith fr

eque

ncy

of 1

5 m

inut

es.

The

revi

sed

Ser

vice

Pla

n w

ill re

stor

e sc

hool

tri

pper

s

Fast

er tr

avel

tim

es a

nd a

less

circ

uito

us tr

ip fo

r cu

stom

ers

ridin

g th

roug

h th

e W

estb

orou

gh a

rea.

Alte

rnat

ive

rout

es in

clud

e R

oute

121

and

Rou

te

122.

Rou

te 1

22 w

ill h

ave

fast

er tr

avel

tim

es a

nd a

le

ss c

ircui

tous

trip

for c

usto

mer

s rid

ing

thro

ugh

the

Wes

tbor

ough

are

a

Wee

kday

freq

uenc

ies

will

impr

ove

to 1

5 m

in

head

way

s (a

nd 3

0 m

in in

the

even

ings

).W

eeke

nd s

ervi

ce w

ill e

xten

d 1

hour

on

Sat

urda

y an

d 3

hour

s on

Sun

day.

44

132

Ope

rate

sel

ecte

d tri

ps o

n sc

hool

day

s on

ly a

long

Li

nden

, Gra

nd, O

rang

e, a

n D

el M

onte

ave

nues

.D

isco

ntin

ue a

ll-da

y sc

hedu

le.

43178

122

Fast

er tr

avel

tim

es a

nd a

less

circ

uito

us tr

ip fo

r cu

stom

ers

ridin

g th

roug

h th

e W

estb

orou

gh a

rea.

16

123

Can

dida

te fo

r dis

cont

inua

tion.

16

130

New

rout

e sp

lit fr

om c

urre

nt R

oute

130

to tr

avel

be

twee

n C

olm

a B

AR

T S

tatio

n an

d D

aly

City

BA

RT

Sta

tion

alon

g H

illsi

de B

lvd.

Wee

kday

freq

uenc

ies

will

im

prov

e to

15

min

hea

dway

s (a

nd 3

0 m

in in

the

even

ings

). W

eeke

nd s

ervi

ce w

ill e

xten

d 1

hour

on

Sat

urda

y an

d 3

hour

s on

Sun

day.

Phas

e III

Com

men

t The

mes

121

Rea

lign

rout

e in

the

Cro

cker

/Sou

ther

n H

ills

area

s an

ddi

scon

tinue

sch

ool t

rippe

rs in

Dal

y C

ity.

Pag

e 1

of 6


Rou

teSS

P Pr

opos

ed C

hang

eTo

tal C

omm

ents

Rec

eive

dC

omm

ent T

hem

esR

espo

nses

Add

ition

al Im

prov

emen

ts a

nd A

ltern

ativ

es

Kee

p ro

ute

as is

/ do

not

cha

nge

The

Ser

vice

Pla

n is

inte

nded

to in

crea

se ri

ders

hip

and

reve

nues

, w

ithin

the

curr

ent c

ost s

truct

ure

of th

e S

amTr

ans

budg

et.

With

that

co

nstra

int i

n m

ind,

not

all

rout

es m

ay b

e m

aint

aine

d in

the

Ser

vice

P

lan.

Rou

te 1

31 a

nd E

CR

are

alte

rnat

ives

to R

oute

133

.

Impa

ct o

n se

nior

s - R

otar

y P

laza

, Win

ston

Man

orR

oute

133

and

122

ser

ve R

otar

y P

laza

(with

in h

alf a

blo

ck) o

n lim

ited

serv

ice.

The

new

alig

nmen

t of R

oute

131

will

ser

ve W

inst

on M

anor

, alo

ng

Hic

key

Blv

d.

Impa

ct o

n ch

ildre

n / s

choo

ls (P

arks

ide

Sch

ool)

The

Ser

vice

Pla

n is

inte

nded

to in

crea

se ri

ders

hip

and

reve

nues

, w

ithin

the

curr

ent c

ost s

truct

ure

of th

e S

amTr

ans

budg

et.

With

that

co

nstra

int i

n m

ind,

not

all

rout

es m

ay b

e m

aint

aine

d in

the

Ser

vice

P

lan.

Rou

te 1

40 w

ill c

ontin

ue to

pro

vide

ser

vice

to P

arks

ide

Mid

dle

Sch

ool.

Kee

p ro

ute

as is

/ do

not

cha

nge

- ser

ves

Bay

hill

Sho

ppin

g C

ente

rTh

e S

ervi

ce P

lan

is in

tend

ed to

incr

ease

ride

rshi

p an

d re

venu

es,

with

in th

e cu

rren

t cos

t stru

ctur

e of

the

Sam

Tran

s bu

dget

. W

ith th

at

cons

train

t in

min

d, n

ot a

ll ro

utes

may

be

mai

ntai

ned

in th

e S

ervi

ce

Pla

n. R

oute

43

and

141

will

ser

ve th

e B

ayhi

ll S

hopp

ing

Cen

ter.

Che

rry

Ave

and

Bay

hill

is s

erve

d by

oth

er ro

utes

incl

udin

g sh

uttle

se

rvic

es.

141

Rea

lign

rout

e vi

a S

an B

runo

Ave

rath

er th

an

Jene

vein

Ave

to s

erve

She

lter C

reek

ride

rs m

ore

dire

ctly

from

the

San

Bru

no B

AR

T st

atio

n. R

un o

nly

scho

ol tr

ippe

rs o

n se

gmen

ts a

long

San

Mat

eo A

ve

and

3rd

Ave

.

7E

xten

d ho

urs

- to

serv

e S

enio

r Cen

ter

Upd

ated

rout

e sc

hedu

le (a

s of

1/1

3/13

) has

a s

top

at 3

:45P

M

Oth

er R

oute

sN

/A2

Bris

bane

/Bay

shor

e S

enio

r Shu

ttle

- inc

reas

e se

rvic

eTh

e S

ervi

ce P

lan

is in

tend

ed to

incr

ease

ride

rshi

p an

d re

venu

es,

with

in th

e cu

rren

t cos

t stru

ctur

e of

the

Sam

Tran

s bu

dget

. W

ith th

at

cons

train

t in

min

d, n

ot a

ll ro

utes

may

hav

e in

crea

sed

serv

ice

in th

e S

ervi

ce P

lan.

Kee

p ro

ute

as is

/ do

not

cha

nge

The

Ser

vice

Pla

n is

inte

nded

to in

crea

se ri

ders

hip

and

reve

nues

, w

ithin

the

curr

ent c

ost s

truct

ure

of th

e S

amTr

ans

budg

et.

With

that

co

nstra

int i

n m

ind,

not

all

rout

es m

ay b

e m

aint

aine

d in

the

Ser

vice

P

lan.

The

new

Rou

te 2

52 w

ill b

ette

r ser

ve th

e S

an M

ateo

Mon

te

Dia

blo

neig

hbor

hood

.In

crea

se s

ervi

ce/a

dd c

apac

ity (c

row

ded

at s

choo

l tim

es),

impr

ove

timin

gs (w

ith C

altra

in)

Rou

te 2

50 w

ill in

crea

se fr

eque

ncy

from

60

min

utes

to 3

0 m

inut

es in

th

e ev

enin

g.

We

will

kee

p tra

ck o

f rid

ersh

ip a

nd m

ake

frequ

ency

cha

nges

to

resp

ond

to in

crea

sed

rider

ship

as

poss

ible

.Im

pact

on

seni

ors

and/

or d

isab

led

popu

latio

ns -

deve

lopm

enta

lly d

isab

le g

roup

hom

e an

d se

nior

cen

ter

cent

er o

n ol

d ro

ute,

hig

h %

of s

enio

rs in

Fos

ter C

ity

Rou

te 2

51 a

long

Bea

ch P

ark

Blv

d w

ill b

e re

stor

ed. R

oute

54

will

co

ntin

ue to

pro

vide

pea

k se

rvic

e to

Fos

ter C

ity.

Kee

p ro

ute

as is

/ do

not

cha

nge

Rou

te 2

51 a

long

Bea

ch P

ark

Blv

d w

ill b

e re

stor

ed. T

he S

ervi

ce P

lan

is in

tend

ed to

incr

ease

ride

rshi

p an

d re

venu

es, w

ithin

the

curr

ent

cost

stru

ctur

e of

the

Sam

Tran

s bu

dget

. W

ith th

at c

onst

rain

t in

min

d,no

t all

rout

es m

ay b

e m

aint

aine

d in

the

Ser

vice

Pla

n.

Incr

ease

ser

vice

/freq

uenc

y (S

unda

y se

rvic

e)Th

e S

ervi

ce P

lan

is in

tend

ed to

incr

ease

ride

rshi

p an

d re

venu

es,

with

in th

e cu

rren

t cos

t stru

ctur

e of

the

Sam

Tran

s bu

dget

. W

ith th

at

cons

train

t in

min

d, n

ot a

ll ro

utes

may

hav

e in

crea

sed

serv

ice

in th

e S

ervi

ce P

lan.

260

Kee

p ro

ute

as is

/ do

not

cha

nge

- do

not r

erou

te, d

o no

t re

mov

e S

atur

day

serv

ice

The

Ser

vice

Pla

n is

inte

nded

to in

crea

se ri

ders

hip

and

reve

nues

, w

ithin

the

curr

ent c

ost s

truct

ure

of th

e S

amTr

ans

budg

et.

With

that

co

nstra

int i

n m

ind,

not

all

rout

es m

ay b

e m

aint

aine

d in

the

Ser

vice

P

lan.

260

Impa

ct o

n se

nior

s / d

isab

led

The

Ser

vice

Pla

n is

inte

nded

to in

crea

se ri

ders

hip

and

reve

nues

, w

ithin

the

curr

ent c

ost s

truct

ure

of th

e S

amTr

ans

budg

et.

With

that

co

nstra

int i

n m

ind,

not

all

rout

es m

ay b

e m

aint

aine

d in

the

Ser

vice

P

lan.

This

rout

e w

ill in

crea

se s

ervi

ce fr

eque

ncy

to 3

0 m

inut

es o

n w

eekd

ays

and

Sat

urda

ys a

nd 6

0 m

inut

es o

n S

unda

y.

Rou

te 1

31 a

nd E

CR

are

alte

rnat

ives

to R

oute

133

. R

oute

131

will

hav

e fre

quen

cies

of 1

5 m

inut

es

and

30

min

utes

in th

e ev

enin

gs (c

ompa

red

to

Rou

te 1

32's

freq

uenc

ies

of 3

0 m

inut

es a

nd 6

0 m

inut

es).

Rou

te 1

31 w

ill h

ave

wee

kend

ser

vice

w

ith fr

eque

ncie

s of

30

min

utes

the

entir

e w

eeke

nd. E

CR

will

pro

vide

all

day

wee

kday

and

w

eeke

nd s

ervi

ce w

ith fr

eque

ncy

of 1

5 m

inut

es.

Rou

te 2

50 w

ill in

crea

se fr

eque

ncy

from

60

min

utes

to 3

0 m

inut

es in

the

even

ing.

The

new

R

oute

252

will

bet

ter s

erve

the

San

Mat

eo M

onte

D

iabl

o ne

ighb

orho

od.

Rem

ove

the

Brid

ge P

arkw

ay lo

op in

Red

woo

d S

hore

s. D

isco

ntin

ue S

atur

day

serv

ice.

17

140

Stra

ight

en ro

ute

alon

g S

neat

h La

ne b

etw

een

Che

rry

Ave

and

the

San

Bru

no B

AR

T S

tatio

n an

d al

ong

Long

view

Dr.

24

250

Spl

it in

to tw

o ne

w ro

utes

. Rou

te 2

50 w

ill c

ontin

ue to

se

rve

dow

ntow

n S

an M

ateo

dire

ctly

from

Nor

folk

St

via

3rd

Ave

.

18

133

Incr

ease

ser

vice

freq

uenc

y to

30

min

utes

on

wee

kday

s an

d S

atur

days

and

60

min

utes

on

Sun

day

betw

een

Airp

ort B

lvd/

Lind

en A

ve a

nd S

an B

runo

B

AR

T; d

isco

ntin

ue ro

ute

segm

ent b

etw

een

Ser

ram

onte

Sho

ppin

g C

ente

r and

Spr

uce

Ave

/Hun

tingt

on A

ve.

24

Cen

tral

Cou

nty

251

Dis

cont

inue

the

Bea

ch P

ark

Bou

leva

rd/E

ast H

illsd

ale

Bou

leva

rd lo

op in

Fos

ter C

ity.

The

new

alig

nmen

t w

ould

trav

el fr

om B

ridge

poin

te S

hopp

ing

Cen

ter t

o H

illsd

ale

Mal

l via

Fos

ter C

ity B

oule

vard

, Bea

ch P

ark

Bou

leva

rd, E

dgew

ater

Bou

leva

rd, a

nd H

illsd

ale

Bou

leva

rd

158

Pag

e 2

of 6


Rou

teSS

P Pr

opos

ed C

hang

eTo

tal C

omm

ents

Rec

eive

dC

omm

ent T

hem

esR

espo

nses

Add

ition

al Im

prov

emen

ts a

nd A

ltern

ativ

es

Rou

te ta

kes

too

long

(sch

ool k

ids

can'

t mak

e it

to s

choo

l on

time)

We

mon

itor r

oute

s an

d w

ork

clos

ely

with

the

scho

ols

to ti

me

serv

ices

with

sch

ool s

ched

ules

. P

leas

e le

t us

know

if a

cur

rent

sc

hedu

le d

oes

not s

uppo

rt sc

hool

tim

es.

Mod

ify ro

ute

- to

serv

e m

ore

scho

ol c

hild

ren

We

will

con

tinue

to m

onito

r the

rout

e an

d lo

ok fo

r opp

ortu

nitie

s to

in

crea

se ri

ders

hip.

Kee

p as

is -

no

othe

r dire

ct ro

ute

to B

AR

TTh

e S

ervi

ce P

lan

is in

tend

ed to

incr

ease

ride

rshi

p an

d re

venu

es,

with

in th

e cu

rren

t cos

t stru

ctur

e of

the

Sam

Tran

s bu

dget

. W

ith th

at

cons

train

t in

min

d, n

ot a

ll ro

utes

may

be

mai

ntai

ned

in th

e S

ervi

ce

Pla

n. R

oute

359

has

ver

y lo

w ri

ersh

ip a

nd s

ervi

ce p

erfo

rman

ce.

Rou

te 5

4 or

251

to th

e K

X p

rovi

des

serv

ice

to B

AR

T.

Sug

gest

ions

- re

duce

the

num

ber o

f run

s to

pea

k pe

riods

bu

t do

not e

limin

ate.

If e

limin

ated

, inc

reas

e fre

quen

cy o

f 251

The

Ser

vice

Pla

n is

inte

nded

to in

crea

se ri

ders

hip

and

reve

nues

, w

ithin

the

curr

ent c

ost s

truct

ure

of th

e S

amTr

ans

budg

et.

With

that

co

nstra

int i

n m

ind,

not

all

rout

es m

ay b

e m

aint

aine

d in

the

Ser

vice

P

lan.

Rou

te 3

59 h

as v

ery

low

rier

ship

and

ser

vice

per

form

ance

.W

e w

ill m

onito

r rid

ersh

ip a

nd m

ake

chan

ges

to fr

eque

ncy

base

d on

ne

ed w

hen

poss

ible

.

Oth

er R

oute

sN

/A2

Res

tore

FX

The

Ser

vice

Pla

n is

inte

nded

to in

crea

se ri

ders

hip

and

reve

nues

, w

ithin

the

curr

ent c

ost s

truct

ure

of th

e S

amTr

ans

budg

et.

With

that

co

nstra

int i

n m

ind,

not

all

rout

es m

ay b

e m

aint

aine

d in

the

Ser

vice

P

lan.

Rou

te 5

4 or

251

to th

e K

X p

rovi

des

serv

ice

to B

AR

T.

85N

o ch

ange

reco

mm

ende

d.3

Rou

te s

houl

d co

ver m

ore

area

s an

d pr

ovid

e be

tter e

veni

ng

and

wee

kend

ser

vice

The

Ser

vice

Pla

n is

inte

nded

to in

crea

se ri

ders

hip

and

reve

nues

, w

ithin

the

curr

ent c

ost s

truct

ure

of th

e S

amTr

ans

budg

et.

With

that

co

nstra

int i

n m

ind,

not

all

rout

es m

ay h

ave

incr

ease

d se

rvic

e in

the

Ser

vice

Pla

n.K

eep

rout

e as

is /

do n

ot c

hang

e - k

eep

Sat

urda

y se

rvic

eS

ervi

ce e

ast o

f 101

has

bee

n re

stor

ed a

nd e

nhan

ced

on w

eekd

ays.

The

Ser

vice

Pla

n is

inte

nded

to in

crea

se ri

ders

hip

and

reve

nues

, w

ithin

the

curr

ent c

ost s

truct

ure

of th

e S

amTr

ans

budg

et.

With

that

co

nstra

int i

n m

ind,

not

all

rout

es m

ay b

e m

aint

aine

d in

the

Ser

vice

P

lan.

Mod

ify ro

ute

- hav

e it

serv

e pa

rt of

271

rout

e if

271

is b

eing

re

duce

dW

e w

ill c

ontin

ue to

mon

itor t

he ro

ute

and

look

for o

ppor

tuni

ties

to

impr

ove

serv

ice

thro

ugh

mod

ifyin

g th

e ro

ute.

Kee

p ro

ute

as is

/ do

not

cha

nge

- do

not r

educ

e se

rvic

eTh

e S

ervi

ce P

lan

is in

tend

ed to

incr

ease

ride

rshi

p an

d re

venu

es,

with

in th

e cu

rren

t cos

t stru

ctur

e of

the

Sam

Tran

s bu

dget

. W

ith th

at

cons

train

t in

min

d, n

ot a

ll ro

utes

may

be

mai

ntai

ned

in th

e S

ervi

ce

Pla

n.Im

pact

on

seni

ors

- nee

d ac

cess

to W

oods

ide

Pla

za a

nd

Com

mun

ity C

ente

rTh

e S

ervi

ce P

lan

is in

tend

ed to

incr

ease

ride

rshi

p an

d re

venu

es,

with

in th

e cu

rren

t cos

t stru

ctur

e of

the

Sam

Tran

s bu

dget

. W

ith th

at

cons

train

t in

min

d, n

ot a

ll ro

utes

may

be

mai

ntai

ned

in th

e S

ervi

ce

Pla

n. R

oute

274

ser

ves

the

Red

Mor

ton

Com

mun

ity C

ente

r and

the

new

rout

e 27

5 se

rves

Woo

dsid

e P

laza

.Im

pact

on

child

ren

/ sch

ools

- C

anad

a C

olle

ge h

as S

atur

day

cour

ses

and

othe

r sch

ool p

rogr

ams

Rou

te 2

75 w

ill b

e im

prov

ed to

pro

vide

Sat

urda

y se

rvic

e to

Can

ada

Col

lege

via

Woo

dsid

e R

oad

and

the

280

freew

ay.

Sug

gest

ions

- cu

t Sat

urda

y se

rvic

e do

wn

to a

rriv

e/de

part

at

the

colle

ge a

t 8 a

.m.,

9 a.

m.,

12 p

.m.,

4 p.

m. &

5 p

.m. T

his

wou

ld c

ut th

e se

rvic

e by

50%

Rou

te 2

75 w

ill b

e im

prov

ed to

pro

vide

Sat

urda

y se

rvic

e to

Can

ada

Col

lege

via

Woo

dsid

e R

oad

and

the

280

freew

ay.

Impr

ove

timin

gs w

ith C

altra

inW

e w

ill m

onito

r the

sch

edul

e an

d lo

ok fo

r way

s to

impr

ove

timed

tra

nsfe

rs w

ith C

altra

in

275

A n

ew ro

ute

will

repl

ace

the

mos

t pro

duct

ive

porti

on

of th

e ex

istin

g R

oute

295

alo

ng W

oods

ide

Rd

and

oper

ate

at 3

0 m

inut

e da

ytim

e fre

quen

cy o

n w

eekd

ays.

3E

xten

d ro

ute

The

Ser

vice

Pla

n is

inte

nded

to in

crea

se ri

ders

hip

and

reve

nues

, w

ithin

the

curr

ent c

ost s

truct

ure

of th

e S

amTr

ans

budg

et.

With

that

co

nstra

int i

n m

ind,

not

all

rout

es m

ay b

e m

aint

aine

d in

the

Ser

vice

P

lan.

280

Kee

p as

is -

no

othe

r opt

ions

- R

t 281

and

shu

ttle

do n

ot

adeq

uate

ly s

erve

are

aW

hile

the

rout

e is

stil

l a c

andi

date

for d

isco

ntin

uatio

n, S

amTr

ans

will

no

t mak

e ch

ange

s un

til c

oord

inat

ion

with

the

City

of E

ast P

alo

Alto

's

shut

tle s

ervi

ce o

ccur

s.In

crea

se fr

eque

ncie

s, im

prov

e tim

ings

with

Cal

train

and

sh

uttle

The

Ser

vice

Pla

n is

inte

nded

to in

crea

se ri

ders

hip

and

reve

nues

, w

ithin

the

curr

ent c

ost s

truct

ure

of th

e S

amTr

ans

budg

et.

With

that

co

nstra

int i

n m

ind,

not

all

rout

es m

ay h

ave

incr

ease

d se

rvic

e in

the

Ser

vice

Pla

n.W

e w

ill m

onito

r the

sch

edul

e an

d lo

ok fo

r way

s to

impr

ove

timed

tra

nsfe

rs w

ith C

altra

in28

0S

ugge

stio

ns -

if 28

0 cu

t, ne

ed to

impr

ove

281

and

shut

tle

serv

ice

Rou

te h

as b

een

rest

ored

.

359

Can

dida

te fo

r dis

cont

inua

tion.

27

274

Dis

cont

inue

Sat

urda

y se

rvic

e.6213

271

Ope

rate

sch

ool t

rips

only

and

dis

cont

inue

all-

day

sche

dule

.16

Can

dida

te fo

r dis

cont

inua

tion.

44

262

Ope

rate

for s

choo

l trip

s on

ly a

nd d

isco

ntin

ue a

ll-da

y se

rvic

e.15

270

Rea

lign

rout

e be

twee

n R

edw

ood

City

Cal

train

and

Fl

oren

ce/1

7th

alon

g M

arsh

all S

t, B

road

way

, and

Bay

R

d, in

crea

sing

freq

uenc

y to

30

min

utes

. D

isco

ntin

ue

the

rout

e se

gmen

t nea

r Bay

shor

e R

oad.

Dis

cont

inue

S

atur

day

serv

ice.

Sout

h C

ount

y

Pag

e 3

of 6


Rou

teSS

P Pr

opos

ed C

hang

eTo

tal C

omm

ents

Rec

eive

dC

omm

ent T

hem

esR

espo

nses

Add

ition

al Im

prov

emen

ts a

nd A

ltern

ativ

es

281

Min

or ro

ute

adju

stm

ents

, inc

ludi

ng te

rmin

atin

g th

e ro

ute

at P

alo

Alto

Tra

nsit

Cen

ter a

nd s

traig

hten

ing

the

alig

nmen

t alo

ng N

ewbr

idge

Stre

et in

Eas

t Pal

o A

lto.

Wee

kday

freq

uenc

y in

crea

sed

to 1

5 m

inut

es.

13S

ugge

stio

ns -

if 28

0 cu

t, ne

ed to

impr

ove

281

(sta

rt ea

rlier

, m

odify

rout

e)S

amTr

ans

will

not

mak

e ch

ange

s un

til c

oord

inat

ion

with

the

City

of

Eas

t Pal

o A

lto's

shu

ttle

serv

ice

occu

rs.

Impa

cts

on s

enio

rs a

nd/o

r dis

able

d po

pula

tions

- se

nior

s us

e th

is ro

ute,

con

nect

ions

to s

enio

r cen

ters

and

chu

rch

Sun

day

rider

ship

is lo

w b

ut th

e P

acifi

ca A

ltern

ativ

e S

ervi

ce P

ilot w

ill

be p

rovi

ded.

Kee

p ro

ute

as is

/ do

not

cha

nge

Sun

day

rider

ship

is lo

w b

ut th

e P

acifi

ca A

ltern

ativ

e S

ervi

ce P

ilot w

ill

be p

rovi

ded.

Cla

rifyi

ng q

uest

ions

on

how

the

alte

rnat

ive

pilo

t will

wor

kP

acifi

ca A

ltern

ativ

e S

ervi

ce P

ilot s

houl

d pr

ovid

e al

l-day

ser

vice

at a

lo

wer

cos

t tha

n tra

ditio

nal b

us s

ervi

ce16

No

chan

ge re

com

men

ded.

3In

crea

se s

ervi

ce to

com

pens

ate

for R

oute

14

serv

ice

cuts

.A

ltern

ativ

e pi

lot i

n P

acifi

ca s

houl

d pr

ovid

e al

l-day

ser

vice

.Th

e ne

w P

acifi

ca A

ltern

ativ

e S

ervi

ce P

ilot w

ill

prov

ide

all-d

ay s

ervi

ce a

t a lo

wer

cos

t tha

n tra

ditio

nal b

us s

ervi

ce a

nd c

over

the

area

co

ntai

ning

Cre

spi,

Lind

a M

ar, a

nd P

ark

Pla

za

shop

ping

cen

ters

on

a ca

ll an

d rid

e ba

sis.

Impa

ct o

n ch

ildre

n / s

choo

ls (i

f con

solid

ated

with

rout

e 29

4 -

no a

dd'l

capa

city

ava

ilabl

e)To

com

pens

ate

for n

ew 2

94 tr

ansf

er ri

ders

, rou

te w

ill s

ee in

crea

sed

frequ

enci

es fr

om 9

0 m

inut

es to

60

min

utes

on

the

wee

kday

s.

Sug

gest

ions

– in

crea

se b

us c

apac

ity (a

ssum

ed s

pillo

ver

from

294

)To

com

pens

ate

for n

ew 2

94 tr

ansf

er ri

ders

, rou

te w

ill s

ee in

crea

sed

frequ

enci

es fr

om 9

0 m

inut

es to

60

min

utes

on

the

wee

kday

s.

keep

rout

e as

is /

do n

ot c

hang

e –

do n

ot c

onso

lidat

e ro

ute

with

294

.Th

e S

ervi

ce P

lan

is in

tend

ed to

incr

ease

ride

rshi

p an

d re

venu

es,

with

in th

e cu

rren

t cos

t stru

ctur

e of

the

Sam

Tran

s bu

dget

. W

ith th

at

cons

train

t in

min

d, n

ot a

ll ro

utes

may

be

mai

ntai

ned

in th

e S

ervi

ce

Pla

n.

exte

nd h

ours

(ear

lier a

nd la

ter)

to c

ompe

nsat

e fo

r 118

loss

New

wee

kday

ser

vice

to L

inda

Mar

Par

k &

Rid

e to

beg

in a

t 6A

M

Impr

ove

timin

gs w

ith o

ther

rout

es (1

12, 1

22)

We

will

mon

itor t

he s

ched

ule

and

look

for w

ays

to im

prov

e tim

ed

trans

fers

with

oth

er ro

utes

mod

ify ro

ute

- to

redu

ce o

verla

p w

ith 1

12 a

nd m

ake

mor

e di

rect

(fas

ter)

dur

ing

peak

per

iods

We

will

con

tinue

to m

onito

r the

rout

e an

d lo

ok fo

r opp

ortu

nitie

s to

im

prov

e se

rvic

e th

roug

h m

odify

ing

the

rout

e.

exte

nd h

ours

(ear

lier a

nd la

ter)

to c

ompe

nsat

e fo

r 118

loss

118

peak

trip

s w

ill b

e re

stor

ed

Mod

ify ro

ute

for c

omm

ute

and

non-

com

mut

e tim

es to

co

mpe

nsat

e fo

r 118

loss

118

peak

trip

s w

ill b

e re

stor

ed

Impr

ove

dead

-hea

ding

of r

oute

- do

n't m

ake

it so

rush

ed,

use

as a

noth

er ro

ute

We

will

mon

itor t

he ro

ute

and

sche

dule

and

look

for w

ays

to m

ake

serv

ice

mor

e ef

ficie

nt.

keep

as

is -

othe

r opt

ions

(110

/112

) muc

h sl

ower

and

do

not

star

t ear

ly e

noug

hR

oute

118

will

mai

ntai

n pe

ak h

our t

rips.

Rou

te 1

10 -

new

wee

kday

se

rvic

e to

Lin

da M

ar P

ark

& R

ide

to b

egin

at 6

AM

. ke

ep ro

ute

as is

/ do

not

cha

nge

Rou

te h

as lo

w s

ervi

ce p

erfo

rman

ce.

keep

as

is –

pop

ular

rout

e w

ith h

igh

rider

ship

dur

ing

peak

pe

riods

Rou

te 1

18 w

ill m

aint

ain

peak

hou

r trip

s.

sugg

estio

ns –

suc

h as

: rep

lace

with

exp

ress

shu

ttle,

do

not

disc

ontin

ue b

ut ju

st re

duce

ser

vice

to p

eaks

, im

prov

e 11

0/11

2

Rou

te 1

18 w

ill m

aint

ain

peak

hou

r trip

s. R

oute

110

- ne

w w

eekd

ay

serv

ice

to L

inda

Mar

Par

k &

Rid

e to

beg

in a

t 6A

MR

oute

has

low

ser

vice

per

form

ance

.O

ther

Rou

tes

N/A

2R

esto

re D

XTh

e S

ervi

ce P

lan

is in

tend

ed to

incr

ease

ride

rshi

p an

d re

venu

es,

with

in th

e cu

rren

t cos

t stru

ctur

e of

the

Sam

Tran

s bu

dget

. W

ith th

at

cons

train

t in

min

d, n

ot a

ll ro

utes

may

be

mai

ntai

ned

in th

e S

ervi

ce

Pla

n.

Kee

p ro

ute

as is

/ do

not

cha

nge

Rou

te h

as b

een

rest

ored

.K

eep

as is

- ot

her o

ptio

ns m

ore

expe

nsiv

e (tr

ansf

er c

osts

) an

d un

safe

(Bay

shor

e, A

rleta

, Mun

i T li

ne)

Rou

te h

as b

een

rest

ored

.

Kee

p as

is -

no

othe

r opt

ions

- B

risba

ne is

olat

ed a

nd n

o pu

blic

tran

sit a

ltern

ativ

es.

Rou

te h

as b

een

rest

ored

.

294

Impa

ct o

n ch

ildre

n / s

choo

ls -

rout

es a

lread

y cr

owde

d w

ith

stud

ents

To c

ompe

nsat

e fo

r new

294

tran

sfer

ride

rs, R

oute

17

will

see

in

crea

sed

frequ

enci

es fr

om 9

0 m

inut

es to

60

min

utes

on

the

wee

kda y

s.29

4K

eep

rout

e as

is /

do n

ot c

hang

eTh

e S

ervi

ce P

lan

is in

tend

ed to

incr

ease

ride

rshi

p an

d re

venu

es,

with

in th

e cu

rren

t cos

t stru

ctur

e of

the

Sam

Tran

s bu

dget

. W

ith th

at

cons

train

t in

min

d, n

ot a

ll ro

utes

may

be

mai

ntai

ned

in th

e S

ervi

ce

Pla

n.

Mod

ify ro

ute

- inc

lude

a s

top

at M

ain/

Kel

lyM

ain/

Kel

ly w

ill b

e th

e tra

nsfe

r poi

nt to

Rt 1

7

The

new

Pac

ifica

Alte

rnat

ive

Ser

vice

Pilo

t will

pr

ovid

e al

l-day

ser

vice

at a

low

er c

ost t

han

tradi

tiona

l bus

ser

vice

and

cov

er th

e ar

ea

cont

aini

ng C

resp

i, Li

nda

Mar

, and

Par

k P

laza

sh

oppi

ng c

ente

rs o

n a

call

and

ride

basi

s.

Rou

te 1

7 w

ill b

e ex

tend

edd

to L

inda

Mar

Par

k an

d R

ide

on w

eekd

ays,

mat

chin

g th

e cu

rren

t wee

kend

al

ignm

ent.

Impr

ove

frequ

enci

es fr

om 9

0 m

inut

es

to 6

0 m

inut

es o

n th

e w

eekd

ays.

Rou

te w

ill h

ave

new

wee

kday

ser

vice

from

Lin

da

Mar

Par

k &

Rid

e be

ginn

ing

at 6

AM

.

Mul

ti-C

ity

Rou

te 1

10 w

ill h

ave

new

wee

kday

ser

vice

from

Li

nda

Mar

Par

k &

Rid

e be

ginn

ing

at 6

AM

.

To c

ompe

nsat

e fo

r new

294

tran

sfer

ride

rs, R

oute

17

will

see

incr

ease

d fre

quen

cies

from

90

min

utes

to

60

min

utes

on

the

wee

kday

s.

Term

inat

e ro

ute

in H

alf M

oon

Bay

to e

limin

ate

dupl

icat

ion

with

Rou

te 1

7. A

dd 9

0 m

inut

e fre

quen

cy

for w

eeke

nd s

ervi

ce. S

ervi

ce re

alig

ned

from

A

lam

eda

de la

s P

ulga

s to

El C

amin

o R

eal.

51

118

No

chan

ge re

com

men

ded.

12

292

Pea

k-on

ly, l

imite

d-st

op s

ervi

ce in

to S

an F

ranc

isco

on

wee

kday

s on

ly.

The

rout

e w

ill s

till p

rovi

de a

ll-da

y se

rvic

e be

twee

n S

an M

ateo

and

Bris

bane

.

253

24

Can

dida

te fo

r dis

cont

inua

tion.

173

Coa

stsi

de14

Run

pea

k-on

ly w

eekd

ay s

choo

l trip

s an

d di

scon

tinue

al

l-day

ser

vice

. Dis

cont

inue

Sun

day

Ser

vice

.19

17E

xten

d ro

ute

to L

inda

Mar

Par

k an

d R

ide

on

wee

kday

s, m

atch

ing

the

curr

ent w

eeke

nd a

lignm

ent.

Impr

ove

frequ

enci

es o

n w

eekd

ays.

110

112

No

chan

ge re

com

men

ded.

10

Pag

e 4

of 6


Rou

teSS

P Pr

opos

ed C

hang

eTo

tal C

omm

ents

Rec

eive

dC

omm

ent T

hem

esR

espo

nses

Add

ition

al Im

prov

emen

ts a

nd A

ltern

ativ

es

Kee

p ro

ute

as is

/ do

not

cha

nge

The

Ser

vice

Pla

n is

inte

nded

to in

crea

se ri

ders

hip

and

reve

nues

, w

ithin

the

curr

ent c

ost s

truct

ure

of th

e S

amTr

ans

budg

et.

With

that

co

nstra

int i

n m

ind,

not

all

rout

es m

ay b

e m

aint

aine

d in

the

Ser

vice

P

lan.

The

new

rout

e 27

5 w

ill re

plac

e th

e m

ost p

rodu

ctiv

e po

rtion

of t

he

exis

ting

Rou

te 2

95 a

long

Woo

dsid

e R

d an

d op

erat

e at

30

min

ute

dayt

ime

frequ

ency

on

wee

kday

s.

Kee

p as

is -

no

othe

r opt

ions

in W

est M

enlo

Par

k (A

lam

eda

De

Las

Pul

gas)

The

Ser

vice

Pla

n is

inte

nded

to in

crea

se ri

ders

hip

and

reve

nues

, w

ithin

the

curr

ent c

ost s

truct

ure

of th

e S

amTr

ans

budg

et.

With

that

co

nstra

int i

n m

ind,

not

all

rout

es m

ay b

e m

aint

aine

d in

the

Ser

vice

P

lan.

Pos

itive

feed

back

on

prop

osed

cha

nges

Than

k yo

u.

Incr

ease

cap

acity

- cr

owde

d bu

ses

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26 31

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114

Pag

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of 6


Summary of Service Plan Phase IV Community Outreach March 2013

Prepared by:

800 Hearst Avenue

Berkeley, CA 94710

Summary of SamTrans Service Plan Phase IV Community Outreach Page C-133

March 2013 MIG, Inc.

I. Introduction During March 2013, SamTrans conducted a program of public outreach and

engagement to solicit customer and community feedback on the SamTrans Service Plan (SSP), an in-depth study of its fixed-route bus system. When

completed, the SSP will develop a road map for future SamTrans service to build the most robust system possible within available resources. SamTrans

last conducted a similar service plan analysis in 1999.

This is the fourth phase of public outreach activities. Phase 1 featured Open

Houses hosted in July 2011 to introduce the project to the public. Phase 2 was a series of public workshops held in Fall 2011 to solicit initial feedback

on rider needs and concerns. Phase 3 occurred in Fall 2012 and included public workshops, rider forums and other activities to solicit rider feedback

on proposed service changes. This fourth phase focused on presenting the Draft Final Service Plan, which reflected the community input received in

Phase 3. The public engagement activities included five Community Meetings, at which customer and community feedback on the draft final Plan

was received. Further public feedback will be solicited at a Public Hearing on April 3, 2013, when the Draft Final Service Plan will be presented to the

SamTrans Board of Directors. The Plan is scheduled for adoption by the SamTrans Board on May 1, 2013.

The five Community Meetings were as follows:

Table 1: SamTrans Spring 2013 Community Meetings



sheets)

Translation

Services Provided

Granada Sanitary District

504 Avenue Alhambra El Granada

Saturday, March 16

9:30-11am 3 Spanish

East Palo Alto Family YMCA 550 Bell Street

East Palo Alto

Monday, March 18 6-7:30pm

2 Spanish

SamTrans Auditorium

1250 San Carlos Avenue

San Carlos

Tuesday, March 19 6-7:30pm

5 Spanish



Table 1: SamTrans Spring 2013 Community Meetings



sheets)

Translation

Services Provided

SamTrans Auditorium 1250 San Carlos Avenue

San Carlos

Wednesday, March 20 Noon-1:30pm

19 Spanish

Brisbane City Hall

50 Park Place Brisbane

Wednesday, March 20

6-7:30pm 45

Spanish

Chinese

TOTAL ATTENDANCE 74

All meeting locations were accessible to people with disabilities and were

served by SamTrans bus routes. Individuals requiring special

accommodation were requested to contact SamTrans up to 72 hours in advance of each Community Meeting.

Community members were also able to submit comments on the Service

Plan by phone, e-mail or postal mail.



II. Outreach SamTrans continued to implement its comprehensive public participation

plan, developed to guide public involvement efforts for the overall SamTrans Service Plan project.

SamTrans conducted an outreach program to publicize the Community

Meetings and invite participation. SamTrans reached out to a number of

community-based organizations (CBOs) to assist with promoting the meetings among their constituents through a variety of methods, including

announcements on email listserves, posting flyers in and around their facilities, and by word of mouth. The dedicated project website,

www.samtrans.com/ssp, announced all workshop dates, times and locations and a prominent link appeared on the SamTrans website home page. A

dedicated email and phone message line was available for questions and comments, including requests for translation services. Other outreach

activities announcing the Community Meetings included:

“Take One” flyers available on board the buses

Onboard electronic messages

Newspaper notices

Announcements via the agency’s social media accounts (Twitter,

Facebook)

Announcements at SamTrans Board meetings and other stakeholder meetings, as well as other community notices

The project website also provides detailed project information, such as previous project plans and PowerPoint presentations in addition to public

outreach information.

../../../../../Documents%20and%20Settings/mariam/Application%20Data/20089%20MTC%20Transit%20Sustainability%20Project/20089.02/Community%20Workshops/www.samtrans.com/ssp



III. Community Meetings

Format

The Community Meetings featured an informational presentation which

reviewed the SSP’s background and objectives, as well as a brief summary

of the public outreach process thus far. It then went on to explain proposed revisions to the service change recommendations which were made based

on input from the community during Phase 3. The presentation at each meeting focused on routes serving the area in which the meeting was held.

Attendees were encouraged to ask questions, discuss their opinions, and provide additional comments regarding specific route change

recommendations or on the SSP in general throughout the meeting. Each participant also received a comment form which solicited any further

comments and asked them to indicate which routes they ride frequently.

The meetings concluded by explaining the next steps in the process and giving participants contact information to stay informed and continue to give

input to SamTrans.

Content

The purpose of the Community Meetings was to present draft final service change proposals related to specific routes in the SamTrans system. The

presentation reflected SamTrans’ receipt of community input showing a substantial reduction in the number of routes that would be impacted by the

service changes. In earlier phases, SamTrans discussed potential modifications to route alignment, frequency, and/or service hours. Other

proposals suggested elimination of routes where there was duplication or overlap. Alternative service options represent potential service ideas beyond

traditional fixed route bus service that may work in San Mateo County, such as shuttles and dial-a-ride programs.

Community Meeting Participation

As shown in Table 1, 74 stakeholders and community members attended

and participated in the Community Meetings. Demographic or other specific information regarding attendees was not collected during this phase of

outreach.

Not all participants filled out a comment form; among those who did, the majority were frequent riders of Route 292. Routes 130, 271, 294 and 295

were also noted on comment forms as frequently ridden.

Summary of SamTrans Service Plan Phase IV Community Outreach Page C-137March 2013 MIG, Inc.

Community Meeting Input on Proposed Service Changes

At each Community Meeting, participants had an opportunity to provide

feedback on route-specific service change proposals, as well as on the alternative service options presented. Participants gave feedback through

discussion during the meeting as well as on the comment cards provided; some participants also submitted written letters.

Participants made route-specific comments regarding a number of routes,

including those which had received a very high level of input during Phase 3 of outreach in Fall 2012. Following are summaries of comments on those

routes, listed in descending order beginning with the route most often commented upon.

Route 292 This route had received the most comments by far from participants

during Phase 3, with many stating their concern that the proposed route change would eliminate connections to and from San Francisco

outside of commute times and jeopardize access to jobs. SamTrans revised the Service Plan proposal to eliminate any proposed cutback in

service on Route 292, as well as restoring off-peak and weekend service into San Francisco. Numerous meeting participants expressed

their appreciation that SamTrans had listened to their concerns and maintained this necessary service.

Some participants made further comments regarding Route 292, which

included expressing concerns about various aspects of service on the route. A number of participants stated dissatisfaction with the larger

fare for return from San Francisco to San Mateo County, and the lack

of signage clarifying this difference. They suggested that, if the return fare could not be reduced, that the two fares at least be made equal.

It was noted that Brisbane has a private commuter shuttle service that is cheaper and may cut into ridership. A few suggested that a

connector service from Central Brisbane and the Brisbane hills, especially on weekends, would increase ridership on 292.

Route 121

This route received the second largest number of comments from meeting participants during Phase 3, with participants turning out in

force to speak in favor of retaining this route as necessary for transporting students from transit-dependent working families to and

from school. SamTrans revised the Service Plan recommendations to not only maintain the current level of service but also restore mid-day

service. Meeting participants expressed their gratitude that SamTrans

responded to their concerns.

Summary of SamTrans Service Plan Phase IV Community Outreach Page C-138March 2013 MIG, Inc.

Route KX Many participants during the Phase 3 Community Meetings spoke

about changes to this important route, requesting that it not be changed, suggesting realignments to the route and advocating for

allowing luggage on the bus since it goes to SFO. SamTrans elected not to revise the proposed changes to the route due to ongoing low

ridership during off-peak periods. Comments received during this round of outreach included a petition from workers at SFO requesting

that Routes 292 and KX not be eliminated during non-peak hours; and a statement that a survey of transit users had been taken regarding

this route and that a copy of the results will be provided to SamTrans. These findings included requests to improve marketing of KX as a

route to the airport and to restore shuttle service from Millbrae to SFO.

Route 132

Although proposed changes to this route elicited a fairly high level of commentary during Phase 3 of outreach, SamTrans chose to modify

the route as originally proposed due to low ridership. Comments during Phase 4 included riders stating concern that this would impact

access to the South San Francisco library, particularly for students and seniors; and concern that elimination of morning trips would create a

challenge connecting to Route 292.

Route 118 SamTrans’ original proposal was to eliminate this route entirely.

Participants during Phase 3 urged SamTrans to consider a reduction in off-peak frequency rather than outright elimination of this route, as

alternate service on Routes 110 and 112 does not begin early enough to serve commuters. SamTrans revised their proposal to recommend

restoring peak hour service to this line.

Participants during this phase of outreach were glad to hear that the

route would run during peak hours. They noted ways in which the route and stops could be realigned to improve it, and asked questions

regarding the timing of the peak hour schedule and connectivity between this route and other routes serving the Coastside. It was also

noted that senior housing is increasing in Half Moon Bay, which will require more Coastside service in general.

Route 294

Participants during Phase 3 had been uncertain about how effective the proposed changes to this route would be in maintaining a good

level of service for Coastside residents. However, SamTrans will



modify the route as proposed to eliminate duplication with Route 17.

Participants during this phase of outreach asked how often the buses will be running between various points, noted that the two different

routes are confusing, and urged SamTrans to rethink the availability of shuttle service.

Other routes that received a handful of comments during the Phase 4

Community Meetings included Routes 14, 24, 110, 251, 252, 260, 261, 271, 274, 275, 281, 295, 397 and ECR. These comments included: concerns

regarding cutbacks in service or elimination of service; suggestions regarding increases in service or realignment of routes; the need for

coordination of schedules with Caltrain and other transit services; comments noting loss of ridership caused by elimination or cutback of routes; and

comments regarding quality of service or need for increased communications (see “Community Meeting Input – General Comments” below).

For more detail on route-specific comments, please see the Comment Summary matrix at the end of this document.

Community Meeting Input - General Comments

Participants also asked questions or gave input regarding general issues during the meeting discussions or in comment cards and letters.

Participants commented that SamTrans could do a great deal to improve

their marketing of bus service and promote ridership. Co-promotion with local businesses, employers and shopping centers was suggested, as well as

working with the airport, hotels and other tourism-oriented businesses in the South San Francisco and Brisbane areas to increase tourist ridership. It was

also noted that some routes could be more descriptively named so as to

make their destination clearer and thus increase ridership – for instance, the KX could be called “Airport Express.”

More and better signage was also called out as a way to increase ridership

and assist riders. Posting schedules, especially in outlying locales such as the Coastside area, would make it easier for people to know when to ride and

therefore more likely to take the bus. Signage noting routes that run to the airport and that clarify details of fares, such as the double fare returning to

San Mateo from San Francisco, would also be helpful. Also, translation of signs and other bus route information would assist non-English speakers,

such as the many Chinese-speaking food service workers who ride Route 292 to the airport.

Participants also noted concerns regarding fares and transfers. They

requested that transfers be allowed between all SamTrans buses, so that it



would not be necessary to pay twice to travel on two routes to get to a

destination. Offering passes would be another way to reduce fare costs - either method would increase ridership. Simplifying the logistics of

transferring buses would also remove a barrier for seniors. There are also barriers to getting monthly passes on Clipper Cards – they require a

minimum balance, and reloading is inconvenient.

Several participants requested better coordination of schedules with other transit agencies such as Caltrain, VTA and BART, since the bus and train

schedules do not always work well together. Participants also requested better assistance with obtaining schedule information, such as real time

arrival/departure applications for cell phones. Although riders are aware that this is not SamTrans’ responsibility, the fact that many of SamTrans’ routes

are not recognized on Google Transit or 511 presents a difficulty.

A few participants identified issues with driver service, such as driver no-

shows, running early or late, and allowing people to ride for free. Irregularities in bus parking also led to issues, such as drivers parking in the

bus stop at the Transbay Transit Center and requiring riders to walk in the street to catch their next bus, or bus bay assignments requiring time-

consuming passage through multiple stop signs to get to the final stop. Also, parking limitations for conference center buses must be enforced on Mission

Street in San Francisco, so they do not block the bus stop or make it unsafe for SamTrans riders.

A number of participants requested more or improved amenities at bus

stops, including benches, shelters and increased lighting. Several participants also addressed the need for improvements to buses, noting

cleanliness and the uncomfortable design and function of newer buses among specific concerns.

Participants asked questions regarding a variety of subjects, including: how the Service Plan study was carried out and how it measured productivity of

routes; terms used in the Service Plan; details of budgeting including sources of funding and comparative costs of different bus or shuttle types;

specifics of particular routes or connections; and who is being targeted through outreach.

Participants expressed their appreciation for SamTrans’ Service Plan

outreach efforts and for the fact that their input had clearly been listened to. Several offered suggestions regarding individuals or municipalities who could

assist with outreach in the future. Some participants commented that SamTrans could increase the design and effectiveness of meeting notices,

and noted that word of mouth is among the most effective methods of



getting the word out to the community. A few participants noted that the

system of signing up online for email notices did not always work well, and that better communications and follow-up with community members is

needed.



IV. Next Steps Following completion of this phase of outreach, the SamTrans Final Draft

Service Plan will be presented to the SamTrans Board at a public hearing on April 3, 2013. Comments on the Final Draft Service Plan will be accepted

until April 15. After the comment period closes, SamTrans will revise the Draft Final SSP as needed. The SamTrans Board is expected to take action to

approve and adopt the Final Service Plan on May 1, 2013. Phased

implementation of service changes will take place between Fall 2013 and Spring 2014, subject to additional review.


Spring 2013 Public Outreach Comment Summary

The Fall 2012 outreach was so successful that many changes were made to accommodate concerns and take advantage of opportunities. These changes were published as the Final Draft and a series of public workshops was held to solicit feedback and verify changes.

Outreach in spring 2013 yielded more than 700 comments from:• 5 public workshops• 1 public meeting• Public hearing• E-mail and U.S. mail• Dedicated project phone line

Major Comment Themes:• Route-specific

o Keep route the sameo Expand route and increase frequencyo Concern about how changes to route will impact specific populationso Thank you’s for restoring routes

• Generalo Amenitieso Outreach

The following spreadsheet summarizes key comment themes per route and SamTrans’ responses to the comments.


Rou

teSS

P Pr

opos

ed C

hang

eTo

tal C

omm

ents

Rec

eive

dC

omm

ent T

hem

esR

espo

nses

Add

ition

al Im

prov

emen

ts a

nd A

ltern

ativ

es

24N

o C

hang

e R

ecom

men

ded

3E

xten

d ro

ute

- ser

ve to

wn

porti

on o

f Bris

bane

and

Bris

bane

H

ills

The

Ser

vice

Pla

n is

inte

nded

to in

crea

se ri

ders

hip

and

reve

nues

, w

ithin

the

curr

ent c

ost s

truct

ure

of th

e S

amTr

ans

budg

et.

With

th

at c

onst

rain

t in

min

d, n

ot a

ll ro

utes

may

hav

e in

crea

sed

serv

ice

in th

e S

ervi

ce P

lan.

121

Rea

lign

rout

e in

the

Cro

cker

/Sou

ther

n H

ills

area

, no

chan

ges

to s

ched

ule

or fr

eque

ncy.

1Th

ank

you

for r

esto

ring

rout

eTh

ank

you.

122

Fast

er tr

avel

tim

es a

nd a

less

circ

uito

us tr

ip th

roug

h th

e W

estb

orou

gh a

rea.

3S

ugge

stio

n - a

s an

alte

rnat

ive

to 1

23, t

his

rout

e sh

ould

sta

rt ea

rlier

and

hav

e fe

wer

sto

ps.

As

disc

usse

d in

the

Ser

vice

Pla

n, th

is ro

ute

will

hav

e fe

wer

sto

ps

and

have

fast

er tr

avel

tim

es.

The

Ser

vice

Pla

n is

inte

nded

to in

crea

se ri

ders

hip

and

reve

nues

, w

ithin

the

curr

ent c

ost s

truct

ure

of th

e S

amTr

ans

budg

et.

With

th

at c

onst

rain

t in

min

d, n

ot a

ll ro

utes

may

hav

e in

crea

sed

serv

ice

in th

e S

ervi

ce P

lan.

Fast

er tr

avel

tim

es a

nd a

less

circ

uito

us tr

ip fo

r cu

stom

ers

ridin

g th

roug

h th

e W

estb

orou

gh a

rea.

Kee

p as

is -

no o

ther

opt

ion

Sug

gest

ion

- ins

tead

of e

limin

atin

g, ru

n pe

ak ro

utes

onl

y

130

This

revi

sed

rout

e w

ill tr

avel

bet

wee

n C

olm

a B

AR

T S

tatio

n an

d D

aly

City

BA

RT

Sta

tion

alon

g H

illsi

de

Bou

leva

rd.

5Im

pact

on

seni

ors

Alth

ough

Rou

te 1

30 w

ill s

top

at C

olm

a B

AR

T S

tatio

n, R

oute

s 13

1an

d E

CR

are

alte

rnat

ive

trave

l opt

ions

.W

eekd

ay fr

eque

ncie

s w

ill im

prov

e to

15

min

utes

(a

nd 3

0 m

inut

es in

the

even

ings

). W

eeke

nd

serv

ice

will

ext

end

1/2

hour

on

Sat

urda

y an

d 1

hour

on

Sun

day.

131

New

rout

e w

ill fo

llow

Rou

te 1

30's

exi

stin

g al

ignm

ent

in S

outh

San

Fra

ncis

co u

ntil

it re

ache

s S

outh

San

Fr

anci

sco

BA

RT

stat

ion,

whe

re it

will

trav

el to

S

erra

mon

te S

hopp

ing

Cen

ter

1S

ugge

stio

n - w

hy d

oesn

't th

e 13

1 co

nsol

idat

e w

/ the

133

ne

ar L

inde

n/A

irpor

tW

e w

ill c

ontin

ue to

mon

itor t

he ro

ute

and

look

for r

oute

im

prov

emen

tsW

eekd

ay fr

eque

ncie

s w

ill im

prov

e to

15

min

utes

(a

nd 3

0 m

inut

es in

the

even

ings

). W

eeke

nd

serv

ice

will

ext

end

3 ho

urs

on S

atur

day

and

1 ho

uron

Sun

day.

Kee

p ro

ute

as is

/ do

not

cha

nge

The

Ser

vice

Pla

n is

inte

nded

to in

crea

se ri

ders

hip

and

reve

nues

, w

ithin

the

curr

ent c

ost s

truct

ure

of th

e S

amTr

ans

budg

et.

With

th

at c

onst

rain

t in

min

d, n

ot a

ll ro

utes

may

be

mai

ntai

ned

in th

e S

ervi

ce P

lan.

Rou

te 1

32 h

as lo

w ri

ders

hip.

Rou

tes

130,

131

, and

E

CR

are

alte

rnat

ives

to R

oute

132

.

Dep

ende

nt o

n ro

ute

to a

cces

s Li

brar

yTh

e S

SF

Libr

ary

is s

erve

d di

rect

ly b

y th

e ne

w R

oute

122

, R

oute

13

2, a

nd R

oute

133

(all

of th

ese

rout

es p

rovi

de li

mite

d se

rvic

e).

Bot

h R

oute

s 12

2 an

d E

CR

sto

p 0.

3 m

iles

away

from

the

SS

F lib

rary

(bot

h ro

utes

pro

vide

ser

vice

eve

ry 1

5-30

min

utes

all

day,

in

clud

ing

wee

kend

s).

133

Incr

ease

ser

vice

freq

uenc

y to

30

min

utes

on

wee

kday

s an

d S

atur

days

and

to 6

0 m

inut

es o

n S

unda

ys b

etw

een

Airp

ort B

oule

vard

/Lin

den

Ave

nue

and

San

Bru

no B

AR

T; d

isco

ntin

ue ro

ute

segm

ent

betw

een

Ser

ram

onte

Sho

ppin

g C

ente

r and

Spr

uce

Ave

nue/

Hun

tingt

on A

venu

e.

2ex

tend

hou

rs o

n w

eeke

nds

The

Ser

vice

Pla

n is

inte

nded

to in

crea

se ri

ders

hip

and

reve

nues

, w

ithin

the

curr

ent c

ost s

truct

ure

of th

e S

amTr

ans

budg

et.

With

th

at c

onst

rain

t in

min

d, n

ot a

ll ro

utes

may

hav

e in

crea

sed

serv

ice

in th

e S

ervi

ce P

lan.

This

rout

e w

ill in

crea

se s

ervi

ce fr

eque

ncy

to 3

0 m

inut

es o

n w

eekd

ays

and

Sat

urda

ys a

nd 6

0 m

inut

es o

n S

unda

y.

250

Spl

it in

to tw

o ro

utes

. Rou

te 2

50 w

ill c

ontin

ue to

ser

ve

dow

ntow

n S

an M

ateo

dire

ctly

from

Nor

folk

Stre

et v

ia

3rd

Ave

nue.

2ex

tend

hou

rs o

n w

eeke

nds

The

Ser

vice

Pla

n is

inte

nded

to in

crea

se ri

ders

hip

and

reve

nues

, w

ithin

the

curr

ent c

ost s

truct

ure

of th

e S

amTr

ans

budg

et.

With

th

at c

onst

rain

t in

min

d, n

ot a

ll ro

utes

may

hav

e in

crea

sed

serv

ice

in th

e S

ervi

ce P

lan.

Rou

te 2

50 w

ill in

crea

se fr

eque

ncy

from

60

min

utes

to 3

0 m

inut

es in

the

even

ing.

The

new

R

oute

252

will

bet

ter s

erve

the

San

Mat

eo M

onte

D

iabl

o ne

ighb

orho

od.

Kee

p ro

ute

as is

/ do

not

cha

nge

The

Ser

vice

Pla

n is

inte

nded

to in

crea

se ri

ders

hip

and

reve

nues

, w

ithin

the

curr

ent c

ost s

truct

ure

of th

e S

amTr

ans

budg

et.

With

th

at c

onst

rain

t in

min

d, n

ot a

ll ro

utes

may

be

mai

ntai

ned

in th

e S

ervi

ce P

lan.

Than

k yo

u fo

r res

torin

g ro

ute

Than

k yo

u.

252

A n

ew ro

ute

split

from

Rou

te 2

50, R

oute

252

will

link

th

e H

umbo

ldt A

venu

e/M

onte

Dia

blo

Ave

nue

area

to

dow

ntow

n S

an M

ateo

, San

Mat

eo C

altra

in S

tatio

n ,

and

El C

amin

o R

eal.

1W

ill b

us s

erve

cou

rthou

se a

nd S

an M

ateo

Hig

h?Y

es -

only

on

wee

kday

s.

Kee

p ro

ute

as is

/ do

not

cha

nge

The

Ser

vice

Pla

n is

inte

nded

to in

crea

se ri

ders

hip

and

reve

nues

, w

ithin

the

curr

ent c

ost s

truct

ure

of th

e S

amTr

ans

budg

et.

With

th

at c

onst

rain

t in

min

d, n

ot a

ll ro

utes

may

be

mai

ntai

ned

in th

e S

ervi

ce P

lan.

123

132

Rec

omm

ende

d fo

r dis

cont

inua

tion.

Dup

licat

ive

of

Rou

te 1

21.

5

Nor

th C

ount

y

Cen

tral

Cou

ntyO

pera

te li

mite

d tri

ps o

n sc

hool

day

s al

ong

Lind

en

Ave

nue,

Gra

nd A

venu

e, O

rang

e A

venu

e, a

nd D

el

Mon

te A

venu

e.

8

251

Re‐

rout

e th

e al

ignm

ent a

nd o

pera

te m

orni

ng

cloc

kwis

e se

rvic

e th

roug

h M

etro

Cen

ter B

oule

vard

an

d B

ridge

poin

te C

ircle

bef

ore

serv

ing

Fost

er C

ity

neig

hbor

hood

s in

clud

ing;

Par

k B

oule

vard

, She

ll B

oule

vard

, and

Edg

ewat

er B

oule

vard

. Afte

rnoo

n se

rvic

e w

ould

ope

rate

cou

nter‐c

lock

wis

e. M

id‐d

ayse

rvic

e w

ould

alte

rnat

e di

rect

ion.

391

Phas

e IV

Com

men

t The

mes

Alte

rnat

ive

rout

es in

clud

e R

oute

121

and

Rou

te

122.

Rou

te 1

22 w

ill h

ave

fast

er tr

avel

tim

es a

nd a

le

ss c

ircui

tous

trip

for c

usto

mer

s rid

ing

thro

ugh

the

Wes

tbor

ough

are

a

The

Ser

vice

Pla

n is

inte

nded

to in

crea

se ri

ders

hip

and

reve

nues

, w

ithin

the

curr

ent c

ost s

truct

ure

of th

e S

amTr

ans

budg

et.

With

th

at c

onst

rain

t in

min

d, n

ot a

ll ro

utes

may

be

mai

ntai

ned

in th

e S

ervi

ce P

lan.

Rou

te 1

23 is

dup

licat

ive

of th

e m

ore

prod

uctiv

e R

oute

121

.

Rou

tes

131

and

EC

R a

re a

ltern

ativ

es to

Rou

te

132.

Rou

te 1

31 w

ill h

ave

frequ

enci

es o

f 15

min

utes

and

30

min

utes

in th

e ev

enin

gs

(com

pare

d to

Rou

te 1

32's

freq

uenc

ies

of 3

0 m

inut

es a

nd 6

0 m

inut

es).

Rou

te 1

31 w

ill h

ave

wee

kend

ser

vice

with

freq

uenc

ies

of 3

0 m

inut

es

the

entir

e w

eeke

nd (c

ompa

red

to R

oute

132

's

frequ

ency

of 6

0 m

inut

es o

n S

atur

day

only

). E

CR

w

ill p

rovi

de a

ll da

y w

eekd

ay a

nd w

eeke

nd s

ervi

ce

with

freq

uenc

y of

15

min

utes

.

260

Trun

cate

Sat

urda

y al

ignm

ent t

o ex

tend

bet

wee

n C

ipria

ni/C

ontin

enta

ls a

nd S

an C

arlo

s C

altra

in s

tatio

n vi

a B

ridge

Par

kway

and

Hol

ly S

treet

.

8


Rou

teSS

P Pr

opos

ed C

hang

eTo

tal C

omm

ents

Rec

eive

dC

omm

ent T

hem

esR

espo

nses

Add

ition

al Im

prov

emen

ts a

nd A

ltern

ativ

es

Impa

ct o

n di

sabl

ed (C

omm

unity

Gat

epat

h - n

onpr

ofit

serv

ing

ppl w

ith d

isab

ilitie

s)S

atur

day

serv

ice,

thou

gh tr

unca

ted,

has

bee

n re

stor

ed o

n th

e ro

ute.

The

trun

cate

d se

rvic

e co

ntin

ues

to s

erve

sto

ps c

lose

st to

C

omm

unity

Gat

epat

h on

Tw

in D

olph

in D

rive.

359

Rec

omm

ende

d fo

r Dis

cont

inua

tion

18ke

ep a

s is

- no

oth

er d

irect

rout

e to

BA

RT

The

Ser

vice

Pla

n is

inte

nded

to in

crea

se ri

ders

hip

and

reve

nues

, w

ithin

the

curr

ent c

ost s

truct

ure

of th

e S

amTr

ans

budg

et.

With

th

at c

onst

rain

t in

min

d, n

ot a

ll ro

utes

may

be

mai

ntai

ned

in th

e S

ervi

ce P

lan.

Rou

te 3

59 h

as v

ery

low

rier

ship

and

ser

vice

pe

rform

ance

.R

oute

54

or 2

51 to

the

KX

pro

vide

s se

rvic

e to

BA

RT.

Oth

er R

oute

sN

/A9

Res

tore

shu

ttle

bus

from

Mill

brae

Cal

train

to S

FOTh

e S

SP

pro

vide

s in

crea

sed

serv

ice

to S

FO v

ia R

oute

140

ex

tens

ion

to th

e S

FO A

irtra

in v

ia S

an B

runo

BA

RT

Sta

tion

as

wel

l as

an o

ff-pe

ak c

onne

ctio

n be

twee

n S

FO a

nd S

an B

runo

B

AR

T S

tatio

n vi

a R

oute

KX

.

270

Ope

rate

30‐

min

ute

sout

hbou

nd a

nd 6

0‐m

inut

eno

rthbo

und

serv

ice

to M

arsh

Roa

d vi

a V

eter

ans,

B

road

way

and

Bay

; and

60‐

min

ute

north

boun

d se

rvic

e fro

m M

arsh

Roa

d vi

a E

ast B

aysh

ore

and

Vet

eran

s. D

isco

ntin

ue s

ervi

ce to

Sea

port

Cen

ter

offic

e pa

rk.

1S

erve

Kai

ser H

ospi

tal?

This

rout

e se

rves

Kai

ser H

ospi

tal

Impa

ct o

n se

nior

s an

d di

sabl

edTh

e S

ervi

ce P

lan

is in

tend

ed to

incr

ease

ride

rshi

p an

d re

venu

es,

with

in th

e cu

rren

t cos

t stru

ctur

e of

the

Sam

Tran

s bu

dget

. W

ith

that

con

stra

int i

n m

ind,

not

all

rout

es m

ay b

e m

aint

aine

d in

the

Ser

vice

Pla

n. R

oute

274

ser

ves

the

Red

Mor

ton

Com

mun

ity

Cen

ter a

nd th

e ne

w ro

ute

275

serv

es W

oods

ide

Pla

za.

Kee

p ro

ute

as is

/ do

not

cha

nge

The

Ser

vice

Pla

n is

inte

nded

to in

crea

se ri

ders

hip

and

reve

nues

, w

ithin

the

curr

ent c

ost s

truct

ure

of th

e S

amTr

ans

budg

et.

With

th

at c

onst

rain

t in

min

d, n

ot a

ll ro

utes

may

be

mai

ntai

ned

in th

e S

ervi

ce P

lan.

27

4D

isco

ntin

ue S

atur

day

serv

ice.

9im

pact

on

child

ren

/ sch

ools

- C

anad

a C

olle

geS

elec

ted

Sat

urda

y tri

ps w

ill o

pera

te to

Cañ

ada

Col

lege

via

A

lam

eda

de la

s P

ulga

s an

d Fa

rm H

ill B

oule

vard

.27

5A

new

rout

e al

ong

Woo

dsid

e R

oad

will

ope

rate

eve

ry

30 m

inut

es o

n w

eekd

ays

and

ever

y 60

min

utes

on

Sat

urda

y. S

elec

ted

Sat

urda

y tri

ps w

ill o

pera

te to

C

añad

a C

olle

ge v

ia A

lam

eda

de la

s P

ulga

s an

d Fa

rm H

ill B

oule

vard

.

2S

ugge

stio

n - R

oute

275

cou

ld b

e a

good

alte

rnat

ive

to 2

71W

e w

ill c

ontin

ue to

mon

itor t

he ro

ute

and

look

for r

oute

im

prov

emen

ts

280

Rec

omm

ende

d fo

r Dis

cont

inua

tion

1K

eep

rout

e as

is /

do n

ot c

hang

eW

hile

the

rout

e is

stil

l a c

andi

date

for d

isco

ntin

uatio

n, S

amTr

ans

will

not

mak

e ch

ange

s un

til c

oord

inat

ion

with

the

City

of E

ast

Pal

o A

lto's

shu

ttle

serv

ice

occu

rs.

281

Stra

ight

en th

e al

ignm

ent a

long

New

brid

ge S

treet

in

Eas

t Pal

o A

lto. W

eekd

ay fr

eque

ncy

incr

ease

d to

15

min

utes

.

1cr

eate

loca

lized

arte

rial s

treet

sW

e w

ill c

ontin

ue to

mon

itor t

he ro

ute

and

look

for r

oute

im

prov

emen

ts

14O

pera

te s

elec

ted

trips

on

scho

ol d

ays

only

and

di

scon

tinue

oth

er tr

ips.

1im

pact

on

seni

ors

- Odd

stad

sen

ior c

omm

unity

Sun

day

rider

ship

is lo

w b

ut th

e P

acifi

ca A

ltern

ativ

e S

ervi

ce P

ilot

will

be

prov

ided

.Th

e ne

w P

acifi

ca A

ltern

ativ

e S

ervi

ce P

ilot w

ill

prov

ide

all-d

ay s

ervi

ce a

t a lo

wer

cos

t tha

n tra

ditio

nal b

us s

ervi

ce a

nd c

over

the

area

co

ntai

ning

Cre

spi,

Lind

a M

ar, a

nd P

ark

Pla

za

shop

ping

cen

ters

on

a ca

ll an

d rid

e ba

sis.

17E

xten

d ro

ute

from

its

curr

ent n

orth

ern

term

inal

in

Mon

tara

to th

e Li

nda

Mar

Par

k an

d R

ide

in P

acifi

ca

on w

eekd

ays,

mat

chin

g th

e cu

rren

t wee

kend

al

ignm

ent.

Incr

ease

freq

uenc

y to

60

min

utes

. M

inim

ize

trans

fer t

ime

with

Rou

te 2

94.

4S

ugge

stio

ns -

add/

rein

stat

e bu

s st

ops

Dis

tanc

e be

twee

n st

ops

and

the

over

all n

umbe

r of s

tops

hav

e a

dire

ct re

latio

nshi

p to

the

spee

d an

d re

liabi

lity

of th

e ro

ute.

Sam

Tran

s w

orks

to b

alan

ce th

ese

fact

ors

to p

rovi

de re

liabl

e an

d ef

ficie

nt s

ervi

ce w

hile

pro

vidi

ng a

cces

s to

the

rout

e fo

r the

gr

eate

st n

umbe

r of p

oten

tial c

usto

mer

s. W

e w

ill re

view

bus

sto

p sp

acin

g on

Rou

te 1

7 an

d lo

ok fo

r any

spe

cific

issu

es o

r op

portu

nitie

s fo

r add

ition

al s

tops

.

110

Impr

ove

mor

ning

ser

vice

.1

Cla

rifyi

ng q

uest

ion

- why

doe

s th

e ro

ute

do th

e lo

ngvi

ew

loop

twic

e?Lo

ngvi

ew lo

op, a

long

with

Bel

cres

t and

Sky

line

are

all s

teep

sl

opes

that

are

bes

t to

navi

gate

in a

sin

gle

dire

ctio

n, th

is

necc

essi

tate

s th

at s

ome

porti

ons

of th

e lo

op b

e tra

velle

d tw

ice.

Rou

te 1

10 w

ill h

ave

new

wee

kday

ser

vice

from

Li

nda

Mar

Par

k &

Rid

e be

ginn

ing

at 5

:45A

M.

Than

k yo

u fo

r res

torin

g ro

ute

Than

k yo

u.M

ore

frequ

ent s

ervi

ce -

durin

g m

orni

ng a

nd a

ftern

oon

peak

sTh

e S

ervi

ce P

lan

is in

tend

ed to

incr

ease

ride

rshi

p an

d re

venu

es,

with

in th

e cu

rren

t cos

t stru

ctur

e of

the

Sam

Tran

s bu

dget

. W

ith

that

con

stra

int i

n m

ind,

not

all

rout

es m

ay b

e m

aint

aine

d in

the

Ser

vice

Pla

n. R

oute

118

is n

o lo

nger

a c

andi

date

for

disc

ontin

uatio

n an

d w

ill ru

n du

ring

the

mor

ning

and

afte

rnoo

n pe

aks.

Sout

h C

ount

y

Coa

stsi

de

611

8O

pera

te p

eak‐

hour

onl

y se

rvic

e.

271

Ope

rate

lim

ited

trips

on

scho

ol d

ays

only

and

di

scon

tinue

oth

er tr

ips.

Dis

cont

inue

ser

vice

nor

th o

f R

oose

velt

to R

edw

ood

City

Cal

train

Sta

tion.

10

Rou

te 1

10 w

ill h

ave

new

wee

kday

ser

vice

from

Li

nda

Mar

Par

k &

Rid

e be

ginn

ing

at 5

:45A

M.


Rou

teSS

P Pr

opos

ed C

hang

eTo

tal C

omm

ents

Rec

eive

dC

omm

ent T

hem

esR

espo

nses

Add

ition

al Im

prov

emen

ts a

nd A

ltern

ativ

es

Than

k yo

u fo

r res

torin

g ro

ute

Than

k yo

u.B

ette

r mar

ketin

g ne

eded

- S

FO, n

earb

y ho

tels

, exp

lana

tion

of d

iffer

ing

fare

s, e

tc.

Than

k yo

u, o

ur n

ext s

tep

will

be

to im

plem

ent t

he ro

ute

chan

ges

for t

he S

SP

and

then

we

will

focu

s ou

r effo

rts o

n m

arke

ting

and

attra

ctin

g ne

w ri

ders

.

294

Dis

cont

inue

dup

licat

ive

serv

ice

with

Rou

te 1

7 no

rth

of H

alf M

oon

Bay

. Inc

reas

e w

eekd

ay fr

eque

ncy

to 6

0 m

inut

es. S

erve

Col

lege

of S

an M

ateo

on

limite

d tri

ps

and

real

ign

rout

e to

ser

ve S

an M

ateo

Med

ical

Cen

ter

on e

very

trip

. Int

rodu

ce 1

20‐m

inut

e w

eeke

nd

frequ

ency

.

14Im

prov

e tim

ing

of 2

94 w

ith 2

95 a

t Ala

med

a/20

th.

We

will

mon

itor t

he s

ched

ule

and

look

for w

ays

to im

prov

e tim

ed

trans

fers

with

Rou

te 2

95.

Kee

p ro

ute

as is

/ do

not

cha

nge

The

Ser

vice

Pla

n is

inte

nded

to in

crea

se ri

ders

hip

and

reve

nues

, w

ithin

the

curr

ent c

ost s

truct

ure

of th

e S

amTr

ans

budg

et.

With

th

at c

onst

rain

t in

min

d, n

ot a

ll ro

utes

may

be

mai

ntai

ned

in th

e S

ervi

ce P

lan.

The

new

rout

e 27

5 w

ill re

plac

e th

e m

ost p

rodu

ctiv

e po

rtion

of t

he

exis

ting

Rou

te 2

95 a

long

Woo

dsid

e R

d an

d op

erat

e at

30

min

ute

dayt

ime

frequ

ency

on

wee

kday

s.

Impa

ct o

n se

nior

s an

d di

sabl

ed (a

cces

s to

FH

AR

- no

n-pr

ofit

serv

ing

pers

ons

w/ d

evel

opm

enta

l dis

abili

ties)

Rou

tes

85, 2

75, a

nd th

e S

an C

arlo

s A

ltern

ativ

e S

ervi

ce P

ilot w

ill

prov

ide

serv

ice

in th

e ar

eas

orig

inal

ly s

erve

d by

Rou

te 2

95 s

outh

of

San

Car

los

Cal

train

Sta

tion.

296

Impr

ove

serv

ice

frequ

ency

to 1

5 m

inut

es d

urin

g w

eekd

ays

and

30 m

inut

es o

n S

atur

day.

Alig

n ro

ute

t ose

rve

the

Pul

gas

Ave

nue

corr

idor

in E

ast P

alo

Alto

.

2S

ugge

stio

n - m

odify

rout

e to

acc

omm

odat

e fo

r 280

di

scon

tinua

tion

As

disc

usse

d in

the

Ser

vice

Pla

n, th

is ro

ute

has

been

real

igne

d to

ser

ve th

e P

ulga

s A

venu

e co

rrid

or in

Eas

t Pal

o A

lto.

390

1W

hy d

oesn

't th

is ro

ute

serv

e S

tanf

ord

Med

ical

Cen

ter?

Sta

nfor

d M

edic

al C

ente

r is

serv

ed b

y th

e S

tanf

ord

Mar

guer

ite

Shu

ttle,

a fr

ee s

huttl

e w

hich

pro

vide

s co

nnec

tions

with

EC

R a

t th

e P

alo

Alto

Cal

train

Sta

tion.

391

5K

eep

rout

e as

is /

do n

ot c

hang

eTh

e S

ervi

ce P

lan

is in

tend

ed to

incr

ease

ride

rshi

p an

d re

venu

es,

with

in th

e cu

rren

t cos

t stru

ctur

e of

the

Sam

Tran

s bu

dget

. W

ith

that

con

stra

int i

n m

ind,

not

all

rout

es m

ay b

e m

aint

aine

d in

the

Ser

vice

Pla

n.

397

No

Cha

nge

Rec

omm

ende

d4

Incr

ease

freq

uenc

yTh

e S

ervi

ce P

lan

is in

tend

ed to

incr

ease

ride

rshi

p an

d re

venu

es,

with

in th

e cu

rren

t cos

t stru

ctur

e of

the

Sam

Tran

s bu

dget

. W

ith

that

con

stra

int i

n m

ind,

not

all

rout

es m

ay h

ave

incr

ease

d se

rvic

e in

the

Ser

vice

Pla

n.

EC

RIm

prov

e w

eeke

nd s

ervi

ce to

eve

ry 1

5 m

inut

es d

urin

g th

e da

y.3

mai

ntai

n se

rvic

e to

SF

The

Ser

vice

Pla

n is

inte

nded

to in

crea

se ri

ders

hip

and

reve

nues

, w

ithin

the

curr

ent c

ost s

truct

ure

of th

e S

amTr

ans

budg

et.

With

th

at c

onst

rain

t in

min

d, n

ot a

ll ro

utes

may

be

mai

ntai

ned

in th

e S

ervi

ce P

lan.

BA

RT

and

Cal

train

are

alte

rnat

ives

to S

F.

Kee

p ro

ute

as is

/ do

not

cha

nge

The

Ser

vice

Pla

n is

inte

nded

to in

crea

se ri

ders

hip

and

reve

nues

, w

ithin

the

curr

ent c

ost s

truct

ure

of th

e S

amTr

ans

budg

et.

With

th

at c

onst

rain

t in

min

d, n

ot a

ll ro

utes

may

be

mai

ntai

ned

in th

e S

ervi

ce P

lan.

Mul

tiple

alte

rnat

ive

serv

ices

are

ava

ilabl

e in

clud

ing

Mun

i, C

altra

in, a

nd im

prov

ed E

CR

ser

vice

.

The

impr

oved

EC

R ro

ute

(con

solid

atio

n of

390

, 39

1, a

nd E

CR

) will

pro

vide

ser

vice

eve

ry 1

5 m

inut

es b

etw

een

Dal

y C

ity a

nd P

alo

Alto

sev

en

days

a w

eek.

Mak

e it

an e

xpre

ss ro

ute

The

KX

is a

n ex

pres

s ro

ute

durin

g pe

ak h

ours

from

SFO

into

San

Fran

cisc

o.M

arke

t the

rout

e be

tter

Than

k yo

u, o

ur n

ext s

tep

will

be

to im

plem

ent t

he ro

ute

chan

ges

for t

he S

SP

and

then

we

will

focu

s ou

r effo

rts o

n m

arke

ting

and

attra

ctin

g ne

w ri

ders

.

Incr

ease

/impr

ove

publ

ic a

nnou

ncem

ents

of m

eetin

gsTh

ank

you,

we

can

alw

ays

do b

ette

r at g

ettin

g th

e w

ord

out.

Than

k yo

u fo

r the

pub

lic o

utre

ach

effo

rts.

Than

k yo

u.N

eed

Sam

Tran

s ro

utes

on

Goo

gle

Tran

sit;

Nee

d sm

art

phon

e ap

plic

atio

n w

ith re

al-ti

me

depa

rture

info

rmat

ion.

Sam

Tran

s ro

utes

are

now

on

Goo

gle

Tran

sit a

nd w

e co

ntin

ue to

ex

plor

e w

ays

that

we

can

mak

e ou

r inf

orm

atio

n m

ore

acce

ssib

le

and

conn

ect w

ith o

ur c

usto

mer

s.N

eed

bette

r sig

nage

at b

us s

tops

We

have

a s

et o

f crit

eria

bas

ed o

n rid

ersh

ip a

nd n

eed

for

prov

idin

g am

eniti

es a

t bus

sto

ps

Oth

erS

ervi

ceC

omm

ents

N/A

14

Oth

erS

SP

Pro

cess

N/A

12

Mul

ti-C

ity

KX

Sho

rten

rout

e to

ope

rate

bet

wee

n R

edw

ood

City

C

altra

in S

tatio

n an

d S

an B

runo

BA

RT

Sta

tion

via

Sa n

Fran

cisc

o In

tern

atio

nal A

irpor

t (S

FO) a

ll da

y w

ith

wee

kday

pea

k‐on

ly s

ervi

ce in

to S

an F

ranc

isco

. H

ourly

ser

vice

bet

wee

n R

edw

ood

City

and

San

B

runo

BA

RT

via

SFO

on

wee

kend

s.

84

292

Mov

e D

ownt

own

San

Mat

eo ro

ute

alig

nmen

t fro

m B

S

treet

to D

elaw

are

Stre

et35

295

Dis

cont

inue

ser

vice

sou

th o

f San

Car

los

Cal

train

S

tatio

n. O

pera

te s

elec

ted

scho

ol d

ay tr

ips

alon

g B

ritta

n A

venu

e an

d A

lam

eda

de la

s P

ulga

s in

San

C

arlo

s.

20

Con

solid

ate

into

one

rout

e (E

CR

) bet

wee

n D

aly

City

an

d P

alo

Alto

, eve

ry 1

5 m

inut

es o

n w

eekd

ays.

D

isco

ntin

ue s

ervi

ce in

to S

an F

ranc

isco

. Im

prov

e w

eeke

nd s

ervi

ce to

eve

ry 1

5 m

inut

es d

urin

g th

e da

y.

The

impr

oved

EC

R ro

ute

(con

solid

atio

n of

390

, 39

1, a

nd E

CR

) will

pro

vide

ser

vice

eve

ry 1

5 m

inut

es b

etw

een

Dal

y C

ity a

nd P

alo

Alto

sev

en

days

a w

eek.