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Samsung Communication Manager
Contents
Midsize Business Environments SCM Express Introduction & Benefits SCM Express Use Case & Scenario Explore the SCM Express in Detail
MIDSIZE BUSINESS ENVIRONMENT
Midsize Businesses Face Many of the Same Challenges as Large Enterprises, But Have Fewer IT resources
Midsize businesses have the needs of SMB and larger enterprise together
- SMB’ needs of Lower TCO and simplified management
- Enterprise’s needs of Multi sites, enterprise class UC, and scalability needs
Very Small Businesses
Small Businesses
Mid size Businesses
IT department External In House
• No IT department • The IT decision maker the
owner or CEO
• Limited IT skills and resources
• IT departments begin to formalize, but IT staff play multiple roles
Customer Value • Transaction focused • Price sensitive
• Transaction focused • Price sensitive
• Relationship focused • Value sensitive
Low Cost / Brand Value
Product and services Needs • Discrete products and
services
Point Solution Complex Solution
Market Size 20% 35% 20%
• Well organized IT departments • Well established CIO roles
• Relationship focused • Value sensitive • Reliability critical
25%
• Low TCO • Simplified Management • Integration of
functions/apps • Flexibility for telephone
extension moves, adds & changes
• Simplified Management and easy installation
• Integration of functions and applications
• Affordable solution for multiple sites and virtual offices
• Enterprise-class UC solution at a low TCO
• Scalability for business growing • Flexibility for telephone extension
moves, adds & changes
• Resiliency for Business Continuity
• Scalability for business growing
• Sophistication • Compatibility for 3rd Party
Apps and Samsung PBX, email vendors, major Softswitch, etc
• Openness and future proof with SIP/CSTA based open interface and IPv6
Large size Enterprise
Communication Solutions for Midsize Business Have to Be…
Comprehensive solution with established communication software and integrated application
Easy manageable solution considering insufficient IT resource
Economic solution fulfilling low total cost of ownership
Scalable solution to prepare business growth
Compatible solution for interworking with other IT equipments
Flexible solution for easy move, add, and change of seat
Here Is The Samsung Communication Manager;
The Optimized Solution for Midsize Businesses’
Exact Needs
SCM EXPRESS INTRODUCTION & USER BENEFITS
SCM Express Is a Midsize-Biz-Oriented All-in-one Solution
SCM Express is a comprehensive communication solution for midsize business with smaller IT staffs, delivering enterprise-level performance. Samsung Communication Manager call control and rich applications such as conference, UC, mobility are integrated on a single appliance.
Communication Manager S/W
Embedded UMS
Embedded ACD
Meet-me Voice
Conference
MobEx
CSTA Link MoH CDR
SCM Express
PC Soft Client (Samsung
Communicator)
Mobile Client (Samsung Mobile Communicator)
IP Phone
Client
Embedded SBC
… >> SCM Express integrates all the benefits of call control and rich
applications which is inevitable to midsize business on a single
server.
Messenger Server
Microsoft Outlook
SCM Express Delivers a Compelling Value Proposition
For midsize business who needs the increased performance with smaller IT resources, SCM Express is a perfect easy-to-manage solution delivering values with an affordable price
Simplified MAC (move, add and change) process with hot desking enables ‘work-as-you-go’ environment setting Flexibility
For enhanced performance as your business grows, simply add user licenses without costly S/W change Scalability
Bundled software license lowers software costs, single-server architecture reduces hardware costs and the solution simplicity lowers management costs Low TCO $ Openness provides SIP features (300+) and CSTA Link for 3rd party connectivity
Compatibility
Installs in under a few hours, easy management tools reduce time and money spent on system administration
Easy Management
Linux
SystemPKG DB
Applications
1 CD
2 Clicks
Value 1. Simple & Easy Management
No more complicated program settings or no more technical specialists! To install the SCM Express, all you have to do is just 2 clicks with 1 CD. Anyone can install SCM Express, lowering IT maintenance cost for midsize business!
Simple Installation with just 1 CD and 2 clicks >>
Pre-installed Server Provided >>
UMS CALL
MCS (Multimedia Conference
System)
Service Qualifier
Integrated administration for company network
>>
Low TCO >>
Value 1. Simple & Easy Management
With SCM Administrator, management tool for SCM Express integrates all administration functionality for system DB, Application and Troubleshooting so that midsize business can manage network effectively and efficiently.
V
View Detail
Value 1. Simple & Easy Management
SCM Administrator ensures whole business network quality with higher reliability of Telchemy engine. Also, real-time service quality for IP telephony resolved problem faster and before problem happens
Faster Problem Resolving >>
Reliable service quality >>
Value 2. Low Total Cost of Ownership
Remote access and management for multisite branches with SCM Express minimizes TCO for midsize business. Also, SCM Express requires less space with its all-in-one feature on a single server, midsize business saves money on electricity and cooling, supporting green initiatives.
Remote Access
As is To be
ECO
Increase Maintenance Cost, Need space,..
Business trip Cost, Time loss,..
Save money, time, Save operation Cost,..
Low power, Save space,..
$ Save Money >>
Save Time >>
Less Space >>
Less Energy >>
3rd party UC
Personalized Ring Back Tone
MCS
Broadcasting All-at-once
Voice Recording
ACD
SCM Express
Value 3. Compatibility (Future Proof)
SCM Express fully supports industry standards such as SIP Protocol and CSTA, making easier 3rd party application integration. SIP-based richer solution will benefit midsize business deploy perfect communication environment.
Industry Standards for richer solution >>
SIP and CSTA ensures future scalability >>
Value 4. Enterprise-class Scalability
For enhanced performance as your business grows, simply add user licenses. SCM Express offers increased sophistication and choices for growth for Midsize business.
With the same call control S/W platform and license based system,
SCM lineup offers your business choices for growth up to 30,000 users
SCM Express is scalable to Enterprise Edition with 10,000 users without costly Server change
Midsize Business Large Enterprise
SCM Express Edition SCM Enterprise Edition
Up to 1,000 Users With Multisite Centralized Call Processing
Up to 30,000 Users With Multisite Distributed Call Processing
SCM grows with your Business >>
Value 5. Flexibility
In today’s workplace where people and technologies are constantly moving and changing, keeping accurate account of employees is imperative for business. With SCM Express, all you have to do is just plug&play!
Work-as-you-go setting >> SCM Enterprise supports full employee flexibility with plug&play hot desking!
Simplified Move, Add and Change >> No need to move your phone when you move your office. Move/Add/Change process is much easier with SCM Express!
Call Performance Flexibility >> SIP Trunking delivers your business great opportunity on call performance, ensuring flexible usage of your network
V
USE CASE & SCENARIO
SCM Express is Designed For Customers Like…
Standalone Business with smaller IT Staff
Multisite Branches with Centralized Call Processing, such as financial
services or retail chains
Multisite Branches with Mission-Critical Telephony Environment
Service Provider who delivers Managed IP-PBX Service
Service Provider who delivers Hosted IP-PBX Service
Midsize business who already deployed Samsung OfficeServ and wants to
migrate into Pure-IP Network
>>
>>
>>
>>
>>
>>
For Standalone Midsize Business, SCM Express is a Comprehensive Communication Solution
For Standalone midsize business who wants to minimize IT investment cost, whereas need high performance, SCM Express integrates call control and application resources with simplified communication plan.
SCM Express
MSBG
IP Phones
….
PC Client
Mobile Client
Ease of deployment >>
Simplified dial plan >>
Converged infrastructure >>
AP
For Midsize Business with Multisite Locations, SCM Express is a Centralized Communication Solution
For midsize business with multisite branches with mission critical telephony environment, SCM Express offers your business continuity with great survivability even though IP WAN fails
SCM Express
L3 Switch Internet Survivable Remote Site Gateway
Survivable Remote Site Gateway
PSTN
< Main Office >
< Branch A >
< Branch B >
SiSi
Ensures Business Continuity with A-S Redundancy & Survivability >> Cost Savings between multisite calls >> Hot desking between multisites >> Centralized Administration >>
Active-Standby Redundancy
For Service Provider Delivering Managed IP-PBX Service, SCM Express Maximizes Customer Satisfaction
Service provider who delivers managed IP-PBX service can ensure customer satisfaction with centralized and easy administration and IT investment protection with SCM Express.
SCM Express
MSBG
IP Phone PC
IP Access
(SIP Trunk)
Softswitch Application Servers
Service Provider
Internet
Centralized and Easy Administration >> IT Investment Protection with Industry Standard
>>
For Service Provider Delivering Hosted IP-PBX Service, SCM Express Saves Money
With SCM Express, service provider who delivers hosted IP-PBX service can save maintenance cost including less space and energy consumption, not to mention easy management.
IP Access
(SIP Trunk)
Application Servers
Internet
SCM Express
MSBG
IP Phone PC
Service Provider
Low TCO, Less Space as well as Low Energy Consumption
>>
Easy Administration >>
Migration Path SCM Express Offers For Single Site Business
In case of existing Single-site, users can use the existing OfficeServ system as Media Gateway with a SCM. At this time SCM acts as Call Server. SCM can support redundancy and Survivability. If there was a breakdown in SCM, Media gateway would work as Survivability mode. So users can use Communication system continuously.
SLT IP Phone (SIP Phone)
Video IPP DGP
Digital / Analog Trunk OS 7000
SCM Express
SLT IP Phone (SIP Phone) Video IPP
Digital / Analog Trunk
OS 7000
Support redundancy >> Survivability >>
SCM Express
SLT IP Phone (SIP Phone)
Video IPP DGP
OS 7000
OS 7000 OS 7000
SLT IP Phone (SIP Phone)
Video IPP DGP SLT IP Phone (SIP Phone)
Video IPP DGP
SLT IP Phone (SIP Phone)
Video IPP
OS 7000
OS 7000 Ubigate iBG
SLT IP Phone (SIP Phone)
Video IPP SLT IP Phone (SIP Phone)
Video IPP
신규Site
Support redundancy >> Survivability >>
Migration Path SCM Express Offers For Multi Site Business
In case of existing multi site, users can use the existing OfficeServ systems as Media Gateways with a SCM. At this time SCM acts as Call Server. In case of new Multi-site, iBG series can be used as Media gateway instead of OfficeServ System.
EXPLORE The SCM EXPRESS IN DETAIL
SCM Express Solution Components
SCM Express
Switches
Gateways / Routers
Internet PSTN SIP Trunking
IP Phones
Applications
Mobility
Wi-Fi :3rd Party /
SMT-W5200 (future)
SMT-R2000
3rd Party AP
Cellular (Single/Dual)
Analog Phones / Fax
Optional High Availability Design (Active-Standby)
Ubigate iES Series with PoE
OfficeServ 7400 Ubigate iBG Series
Remote Worker
ACD Conference UMS Communicator
3rd PartySIP Phones
1
3
2
4
Reliable Call Server Enables Lossless Operation
Reliability of its own server and Active-Standby system redundancy feature ensures continuity of midsize business, with competitive price.
Category SCM Express on SCM-S500 Server
System Capacity
Users Max 1,000
Gateway Max 100
BHCA 20K
CPS 50
Concurrent Call 350
MOH Channel 128
MPS Call 200
Conference Channel 128
UMS Channel 64
Call record 42
H/W Specifications
Rack Unit 1 RU
CPU 1 Quad Core Processor
RAM 4 GB
HDD 100 GB
Redundancy DISK RAID 1
System Active-Standby
1
Samsung MSBG & Ethernet Switch Lineup
Samsung Multi-Service Business Gateway lineup and Network switch lineup enables true enterprise voice and data convergence for Samsung SMB customers and delivers an agile and efficient network infrastructure.
Ubigate iBG series G/W
Ubigate iBG2016 Ubigate iBG2006 Ubigate iBG3026 Ubigate iBG1003
For Small Biz Routing, Voice, L2 Switching Security: F/W, VPN 150Kpps forwarding
For Small Biz Routing, Voice, L2 Switching Security: F/W, VPN 150Kpps forwarding
For SMB Routing, Voice, L2/L3 Switching (PoE) Security: F/W, VPN, IPS 300Kpps forwarding
For Enterprise Routing, Voice, L2/L3 Switching (PoE) Security: F/W, VPN, IPS 500Kpps forwarding
OfficeServ Series G/W OfficeServ7400
~ 60 Users 10Kpps forwarding Programmable VMS & VoIP GW
~60, 120(2R) Users 30Kpps forwarding Switch & Router Security
100, 480(3R) Users 530Kpps forwarding L2/L3 Switch & Router Security
OfficeServ7200 OfficeServ7100 OfficeServ7030
~20 Users Programmable VMS & VoIP GW
OfficeServ7070
~50 Users Programmable VMS & VoIP GW
2
SCM Express Supports IP Phones and Mobile &Soft Clients
SCM Express supports Samsung’s elegant design-award winners, SMT-i5200 UC IP Phone full lineup as well as mobile and soft clients, maximizing employee mobility, connectivity and collaboration.
SMT-i5210 3.2” Mono LCD 14 Key Button
SMT-i5220 3.2” Mono LCD 24 Key Button
SMT-i5230 3.2” Mono LCD DESI-LESS
SMT-i5243 4.3” Color LCD USB Camera
SMT-i5264 64 Key Button Add On Module
SMT-i3100 SMT-i3105 Mobile
Communicator Samsung
Communicator SMT-W5200
Desktop IP Phones
Mobility & Soft Clients
(’10.Q4)
3
SCM Express Has Built-in Applications and Clients
SCM Express supports rich built-in applications including conference, contact center, unified messaging as well as mobility and embedded SBC. Also, SCM Express supports various clients.
Embedded UMS Embedded ACD Ad hoc, Meet-me Voice Conference
Samsung Communicator
Samsung Mobile Communicator
IP Phone Microsoft Outlook
Mobile Extension Embedded SBC
Messenger Server
Samsung Communication Manager
Clients
SCM Express
4
Truly Unified and Valuable UMS Features Embedded
Embedded UMS in SCM Express truly unifies all your Voice Mail, Auto Attendant, E-mail messages, E-mail gateway, Access manager and Subscriber & Client interface, making SCM Express more responsive, flexible and efficient.
Imagine the efficiency and productivity of customizing how voicemails and email messages are created, sent, received, tracked synchronized, and archived – all from one central location
Embedded UMS merges it all through a robust unified messaging system designed for the larger small-to-midsized business that must operate and compete on the big business stage.
Auto Attendant
Voice Mail
Unified Messaging
Voice Questionnaire
Audiotex
Embedded UMS
“Embedded UMS
helps you stay in touch and
keep up with the pace of business!”
E-mail Gateway
Access Manager
Client Interface
4-1
Tremendous VM Features Make You Never Miss a Call
Never miss a call with Samsung IP-UMS Voicemail!
With simple setting, send and retrieve voice message easy and fast!
Notification Schedule
Personal Mailbox Administration
Private (Confidential) Messages
Quick Memo
Reminder
Reply Required
Retrieve Public Caller from Mailbox
Return Receipt (Certified Messages)
Self Memo / Reminder
“Embedded UMS offers a rich set of features
for you to send, receive and administer voice messages”
4-1
Imagine Real Automatic Attendant
Embedded UMS supports you an automated attendant to help customers find the right person and provides voicemail so they can leave a message.
Automatically answering calls and playing one or more custom prompts to the caller along with menu options.
Dialing another extension number, transferring to an operator, accessing pre recorded and stored information, or connecting to voicemail are available
The auto attendant function can be used as the primary answering point for all calls or as a back-up to the operator
Advanced features: Alphabetic Directory (Multiple)
Auto Attendant Routing
Announce Hold Position/Time
Direct to Mailbox
Holidays and Special Events Scheduler
Multiple Language Support
Operator Access
Single Digit Call Routing
Interruptible Voice Prompts
4-1
Fully Synchronized Unified Messaging
Embedded UMS truly unifies all your voicemail and e-mail messages between clients such as Microsoft Outlook, Web client and TUI(Telephone UI) Mailbox
Synchronize
Outlook client
TUI
Web client
Outlook Mail to TUI Mailbox After messages are listed to in Outlook, TUI display and MWI are
automatically updated
Sync with ANY Folder created in Outlook Mailbox
Voicemail Messages can be moved to any folder in the Outlook Mailbox
Record and Send VM MSGs right from the desktop. Subscribers will receive as a VM MSG.
Save and Archive Voice Messages – Subscribers moving voicemail messages outside of the scope of the Outlook mailbox, the VM MSG is converted to an e-mail with an attached WAV file.
Send new and forwarded VM MSGs to any valid E-mail address.
TUI Mailbox to Outlook Mailbox After VM MSG and e-mail MSG is heard from the phone, Outlook
mailbox MSG status is updated.
4-1
You can use ANY Clients what you want
With Samsung IP-UMS, access messages through a variety of clients at your convenience : Outlook, Web and IP Telephone.
Send, Receive VM & Fax Mails Outlook Add-In Toolbar
Play, Record, and Send Messages
Outlook Add-In Subscriber Services Personal Greetings Find Me & Follow Me
Message grouping by voice and e-
mail types
Play/Listen to EM/VM MSGS Alerting E-mail Info
Manage your VM Messages from
any PC
Subscriber Services Alerting E-mail Info
TUI(Telephone UI) Subscriber Client Interface
Web Client Interface Outlook Client Interface
Outlook? Web? TUI? … It doesn’t matter
4-1
Free from Call Traffic Jam via Embedded ACD
Embedded ACD features make telephone users to liberate from the environment tied by busy call
Embedded ACD is more useful when there are more calls incoming than there are agents answering the calls. By using ACD, both listening to busy signals for long periods of time or delays that are too long before calls are answered can be avoided. The calls received by ACD group that is busy are placed in queue until there is an agent available.
Five types of ACD function Queuing Control: Greeting message, Maximum Wait Call Count, Next
Agent Hunting, Next Destination
Routing Control: Longest Idle Agent, Least Occupied Agent
Agent Status: Log-In/Out, Break/Work, Wrap-Up
Real-Time Monitoring: Number of Waiting Call, Number of Log-In Agent, Longest ACD Wait Time, Number of Idle Agent, Number of Busy Agent, Number of Wrap-Up Agent, Number of Break Agent
ACD Group Statistics: Abandoned Call, Average Ring Time, Number of Time All Agents Busy, Average Time in Queue, Total Call Received, Longest Queue Time Today
ACD Client UI
4-2
Simple & Easy Embedded Audio Conference Bridge
SCM Express has a built-in audio conference bridge that is simple, flexible, and affordable. It’s the perfect solution to connect people for midsize businesses.
• Built-in Audio Conference Bridge : No need to invest in a separate server.
• Capacity : 128 channels. Max 64-party conference. Flexible Configuration.
• Wideband Codec : G.722 support as well as G.711/G.729/G.723.
• Various Conference Types : Predefined, Progressive, Meet-me and Ad hoc.
• Easy to use : Personal Web Page to control conference features.
4-3
SCM Express Fully Supports Mobile Workers
Samsung Mobile Extension seamlessly integrates all enterprise telecom assets so that employees can feel the same experience whether they are using desk phone or mobile, giving them truly unified workplace.
Mobile Extension
External Device* functions as extension PBX
(* External Device means device not registered on PBX such as mobile phone)
Access to corporate network voice calling features on mobile phone
Supports call features from mobile phone.
Supports Internal VoIP call
Corporate Network
Desk phone
SCM Express
WCDMA
External Network
4-4
Increase Productivity by extending corporate network to mobile Support High Reach-ability with as many mobile workers as possible Difference between Call Forwarding - Synchronized ringing to both desk phone and mobile - Support PBX features such as Transfer, Forward, DND, Conference, Pick up, Meet me on mobile
Mobile Extension Helps Business To…
Mobile Extension Features
Simultaneous ring in both extension and external device such as mobile
Automatically stop ringing when receiving call from either one of devices
Support PBX features such as Transfer, Forward, DND, Conference, Pick up, Meet me on mobile.
SCM Express Fully Supports Mobile Workers
Samsung Mobile Extension helps SMB customers streamline business process and improve productivity, providing mobile and flexible workforce to experience seamless communication as like they are in office.
38/73
4-4
Embedded SBC for SIP Station behind NAT
With embedded SBC in system for SIP station, Samsung makes SMB customers use SBC feature with no additional cost and deploy economical IPT environment.
Embedded
- Support one of SBC features without an external device
SBC Feature
- Support SIP phone in NAT/Firewall Network
4-5
Samsung Communicator, Perfect Communication Tool
Samsung Communicator is a PC-based integrated UC client that maximizes collaboration through merging softphone, messenger, conferencing into one application and single user experience.
11 icons for Messenger and phone presence tell you who is reachable and how to reach them.
Collaborate whenever or wherever they are >>
Real-time Information Sharing >> Real-time chat, whiteboard collaboration makes you interact with each other in real-time and synchronous information sharing
Making a call through Microsoft Office Outlook, CID Pop-up when calling/receiving the call makes business more efficient and eligible.
Microsoft Outlook Sync >>
4-6
Collaboration through Real-time information Sharing
Unified UC Client provides mobile and flexible workforce to collaborate and communicate easily, productively, and creatively through one single application.
. Video Call
. Video Conference(up to 5 members)
. Whiteboard
. File Transferring
. Application display sharing
Real-time information sharing
4-6
>>
Outlook Sync Enhances Employee Productivity
Microsoft Outlook Sync as a Samsung Communicator add-on makes a call, and CID pops up when calling/receiving the call. Midsize business employees can be more efficient and more eligible.
4-6
Samsung Mobile Communicator, Your True Office
Streamline your business process and improve productivity with SCM Express and Samsung mobile UC client, Mobile Communicator wherever and whenever you are.
- Samsung Enterprise UC Client for Softphones - True integrated UC Client . One application client - One Button Transfer (future) . Transfer between desk phone and mobile phone via one click - File Access Viewer (future) . Access database out of office - SnapIt Conference (future) . Sharing pictures taken instantly with conference members - Main Features . IM/PS : Messenger (Chat, ) & Presence (Buddy & Telephone) . Directory integration service (HR DB Sync) . Click-To-Dial . Push-Mail Link(future), Visual Voice Message . Audio Conferencing & Recording (Future) . CRM DB Link . Samsung Mobile Phone UX
Voice Call
Conference
Instant Messenger
Push E-mail Link
Visual Voice Mail
4-7
SCM Express Management
No more complicated program settings or no more technical specialists! To install the SCM Express, all you have to do is just 2 clicks with 1 CD. Anyone can install SCM Express, lowering IT maintenance cost for midsize business!
Just 2 Clicks ! Increase Readability
Ease to set up. Ease to manage. Ease to use >>
SCM Express Management
Administrator UI is configured for anyone to understand easily. Also Icons can help users work efficiently. Phone Book can be made conveniently using excel file. It can provide Call trace and Voice Quality Monitoring features.
Ease to set up. Ease to manage. Ease to use >>
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