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SALSA Training. Spanish-speakers Assisting Latinos Student Association. ABOUT SALSA. OUR MISSION. Dani Younce , MS2 Rachel Weiner, MS2 Peter Lyu , Undergrad Avery Colomb , Undergrad Christina Olson, Undergrad. CORDINATORS. - PowerPoint PPT Presentation
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Student Health Action Coalition (SHAC) 301 Lloyd Street, Carrboro NC 27510
www.med.unc.edu/salsa
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Student Health Action Coalition (SHAC) 301 Lloyd Street, Carrboro NC 27510www.med.unc.edu/salsa
SALSA TrainingSpanish-speakers Assisting Latinos Student Association
Student Health Action Coalition (SHAC) 301 Lloyd Street, Carrboro NC 27510
www.med.unc.edu/salsa
|
C O R D I N AT O R S
To provide consistent and reliable interpreting services for the patients of the student-run volunteer clinic, SHAC. SHAC offers free health care every Wednesday evening at the Carrboro Community Health Center, a division of Piedmont Health Services, Inc. SALSA also provides interpreting and bilingual health education services at community health fairs, including La Fiesta del Pueblo, St. Thomas Moore and El Centro Hispano, among others.
ABOUT SALSA
Dani Younce, MS2
Rachel Weiner, MS2
Peter Lyu, Undergrad
Avery Colomb, Undergrad
Christina Olson, Undergrad
O U R M I S S I O N
C O N TA C T
Student Health Action Coalition (SHAC) 301 Lloyd Street, Carrboro NC 27510
www.med.unc.edu/salsa
|Student Health Action Coalition (SHAC) 301 Lloyd Street, Carrboro NC 27510
www.med.unc.edu/salsa
|
ORGANIZATION
Recognized with UNC Student Unionstudentlife.unc.edu – search for SALSA
Medical School Student OrganizationsUNC Med student organizations (click for link)
Volunteers are:• Undergraduates• Professional School Students• Community Members
Student Health Action Coalition (SHAC) 301 Lloyd Street, Carrboro NC 27510
www.med.unc.edu/salsa
|Student Health Action Coalition (SHAC) 301 Lloyd Street, Carrboro NC 27510
www.med.unc.edu/salsa
|
SPONSORED EVENTS
SHACOphthalmologyPhysical Therapy, Public Health, Social WorkWell Child Clinic
Health FairsSaint Thomas MoreLa Fiesta del Pueblo
Student Health Action Coalition (SHAC) 301 Lloyd Street, Carrboro NC 27510
www.med.unc.edu/salsa
|
INTERPRETING AT SHAC
Front/Back
Clinic
• 1 interpreter per night• 5:30-8:00PM• Patient Intake• Vitals• Pharmacy
• 5 interpreters per night• 5:30/6:00 - close• Clinical Encounters• Health Fairs
Student Health Action Coalition (SHAC) 301 Lloyd Street, Carrboro NC 27510
www.med.unc.edu/salsa
|
YOUR ROLE AS AN INTERPRETER
Priority 1: Facilitate communication between patient and provider
• If you don’t understand something on either side, ask to repeat or clarify.• If a provider asks a question that seems inappropriate and you are
uncomfortable translating, don’t be afraid to ask them if it could be worded differently
• If you are unsure of how to best translate a sentence or idea, don’t be afraid to ask questions and use workarounds.
• Try to avoid summarizing.• Remember, the goal is to make sure that the provider and patient
understand one another. If you are uncomfortable during a particular conversation, ask to be excused and seek help from the coordinator.
Student Health Action Coalition (SHAC) 301 Lloyd Street, Carrboro NC 27510
www.med.unc.edu/salsa
|
YOUR ROLE AS AN INTERPRETER
“Fly on the wall”
• Speak in first person• Maintain integrity of ideas expressed by patient and provider.• Make sure that your efforts enhance the provider/patient relationship; be
sensitive to the fact that you will often be the only person in the room that understands all sides of the conversation.
• Confidentiality! Always be sure that the patient can trust you.• Stick with the same patient throughout the visit.
Patient advocate
• You will often be the only person who sees the patient all the way through. This will give you a unique insight on what the visit is like for a patient.
Student Health Action Coalition (SHAC) 301 Lloyd Street, Carrboro NC 27510
www.med.unc.edu/salsa
|
YOUR ROLE AS AN INTERPRETER
Continue to improve your language skills!
• The better your vocabulary, grammar and pronunciation are, the more effective you will be as an interpreter.
• Everyone has to get creative at times when they don’t know how to say something, but use this as a learning opportunity.
• Dictionaries, medical Spanish books, and your fellow interpreters (particularly the native speakers) will be valuable resources.
• Work on speaking clearly and loudly.
Student Health Action Coalition (SHAC) 301 Lloyd Street, Carrboro NC 27510
www.med.unc.edu/salsa
|
SENSITIVITY WITH PERSONAL TOPICS
Public HealthContraception, STDs and sexual activity
Social WorkAbuse and safety in sexual relationships
HIV Counseling“XYZ”Sexual behavior and orientation, protection, STDsLanguage“Poker Face”
Student Health Action Coalition (SHAC) 301 Lloyd Street, Carrboro NC 27510
www.med.unc.edu/salsa
|
DEALING WITH OTHER SPANISH SPEAKERS
Family interpreters Use your judgment Conflict of interests Stay in the room
“Bilingual” Providers You may allow providers to speak as much as they can Begin to interpret when you sense there is a possible
misunderstanding or if the flow of the interview is greatly interrupted.
This can also apply to patients who speak some English. Ask them if they want you there. Even if they speak English, they may still feel more comfortable speaking in Spanish.
Student Health Action Coalition (SHAC) 301 Lloyd Street, Carrboro NC 27510
www.med.unc.edu/salsa
|
WEBSITE
www.med.unc.edu/salsa
This Presentation will be added under
Resources
Student Health Action Coalition (SHAC) 301 Lloyd Street, Carrboro NC 27510
www.med.unc.edu/salsa
|
HOW TO SIGN UP http://www.med.unc.edu/salsa/schedule (In our website under Schedule)
Write your name in the desired spot. Signing up is binding. It is your responsibility to find a replacement if you cannot
make it.• Clinic Listserv: [email protected]• Front/Back Listserv: [email protected]
Be considerate to other members, no more than 3/month if the schedule is very full.
Student Health Action Coalition (SHAC) 301 Lloyd Street, Carrboro NC 27510
www.med.unc.edu/salsa
|
WHEN YOU ARRIVE AT SHAC
Sign a Confidentiality Form (available at the nurses station)
Sign in on the laptop next to the nurses station (press tab once all fields are filled out. This is how you keep track of the number of the number of hours you have volunteered for future reference.
Front/Back people will go up front, Clinic people will remain in the back room until called. Always try to remember the room number of the patient that you have been assigned.
Go to the break room in the back and let the coordinator know that you have arrived. Get a “YO HABLO ESPAÑOL” from the coordinator.
Student Health Action Coalition (SHAC) 301 Lloyd Street, Carrboro NC 27510
www.med.unc.edu/salsa
|
¿PREGUNTAS?
