The Novartis Vaccines and Diagnostics division is a leader in providing products to fight more than 20 vaccine-preventable viral and bacterial diseases.

• 200 users across field sales, inside sales, marketing and customer service collaborate via feeds

• “Cases” provides one view to recent service cases • “Spring into Summer Order” enables reps ordering

promotional items for customers right in the app• “MENVEO Manager” allows sales reps sign up doctors

for marketing programs with a few clicks

• Sales reps have great visibility into customer service cases• Improve reps’ responses to potential business• No more paper/email applications for marketing programs• Great collaboration across teams

Novartis Streamlines Vaccine Sales With Salesforce1

Segment: EBUIndustry: Healthcare/Life Sciences

Use Case

Results

Up Next • Potentially roll out to government affairs group

Sara Fenton, Applications Manager, Novartis Vaccines