Salesforce Release Overview 2011 2014

One of the most valuable benefits of salesforce.com’s multitenant platform is the ability to deliver three, automatic upgrades, (450+ features) each year. This agility played a large role in Salesforce being selected as the World's Most Innovative Company by Forbes Magazine in 2011, 2012, and 2013 ahead of other technology pioneers such as Apple, Google and Amazon. Compare this pace of innovation to that of the competition:

• On premise & hosted solutions: upgrades are typically released every few years, and then it oftentakes IT a couple more years to find the time and budget to deploy the upgrade.

• Single-tenant solutions: upgrades are typically released once a year plus possibly a second, muchsmaller patch release.

• Multitenant solutions: upgrades are typically released once or twice a year, with much less innovationthan salesforce.com’s 450+ new features each year.

This PDF contains single-page snapshots of each salesforce.com release in the last 3 years. For more detailed information, you can access the complete release notes using the links below.

Salesforce Release Overview 2011 - 2014

2011 Winter '11 Spring '11

Summer '11


Summer '12


Summer '13


https://help.salesforce.com/help/pdfs/en/salesforce_winter14_release_notes.pdf

https://na1.salesforce.com/help/pdfs/en/salesforce_spring14_release_notes.pdf

https://na1.salesforce.com/help/pdfs/en/salesforce_winter13_release_notes.pdf


https://na1.salesforce.com/help/pdfs/en/salesforce_summer13_release_notes.pdf

https://na1.salesforce.com/help/pdfs/en/salesforce_winter12_release_notes.pdf

http://na1.salesforce.com/help/pdfs/en/salesforce_spring12_release_notes.pdf

http://na1.salesforce.com/help/pdfs/en/salesforce_summer12_release_notes.pdf

http://na1.salesforce.com/help/pdfs/en/salesforce_winter11_release_notes.pdf


http://login.salesforce.com/help/pdfs/en/salesforce_summer11_release_notes.pdf

Note: Any unreleased services or features referenced in this or other public statements are not currently available and may not be delivered

on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Last updated: January 8, 2014

Welcome to Spring ’14, where you can connect to your customers in new ways with the Salesforce1 Customer Platform. With Salesforce1, you can build and publish next generation apps, experience Salesforce1 on any device, and manage Salesforce from

anywhere. Spring into Spring ‘14 and create your Internet of Customers by connecting every device, company, and customer.

Orders Place Order REST API

Salesforce1 Mobile App Twitter Profiles in Salesforce1 Task Assignment Notifications in Salesforce1 Today in Salesforce1

Mobile Communities for Sales Private Messages

One-Click Cases Version Update Notification Improved Log-In History

Multiple Forecast Types Custom Forecast Views My Direct Reports Filter Overlay Forecasts (Pilot)

Flexible Sorting in Reports Floating Report Headers

Repeating Tasks

Custom Opportunity Split Types (Pilot)

Salesforce Files Sync (Pilot) Knowledgeable People and Endorsements Topics Autocomplete in Global Search Topics for Objects Announcements Publisher Actions for Groups

Clean Job Optimization On-Demand D&B Company Refresh Simplified Record Purchase Improved List Pool Management Search API Match API

Skills Badging in Communities Calibration (Pilot)

Salesforce1 Mobile App

Suggested Keyword Search Assign Topics to Articles Article Report Filters Knowledge One Widget Knowledge One Footer Component

Auto Accept Chat Requests Requeue Declined Requests Direct to Agent Routing Multi-Line Input Related Objects UI File Transfer (Pilot)

One-Click Cases Multi-Monitor Support Multi-Components

Mobile Communities for Service Responsive Mobile Self-Service (Pilot) Similar Questions and Answers (Pilot)Files Moderation Knowledgeable on Topics

History Tracking for Cases Sorting within Reports

Custom Case Feed Components Drag and Drop Email Attachments Feed-Based Page Layouts Inline Email Images Email Publisher Height Resize Topics List in Case Sidebar Email Attachments from Related List on Case Dynamic Visualforce Custom Publisher Resizing

Business Hours on Milestones and Entitlement Processes Dynamic Entitlement Processes

Social Posts in Salesforce1 Social Posts in the Case Feed Facebook Case Creation

Instant Email Setup Superfast Agent Console New Business Insights

Journey Builder Drag and Drop Segmentation New Start PageDistributed Sending Playbooks Approvals Personalized Recommendations MobilePush Reports HubExchange

New APIs Heroku1 (Pilot) Orders Partial Copy Sandbox Cross-Org Data Sharing Mass Assign Permission Sets

Canvas in the Publisher and Feed

Mobile Navigation Custom Publisher Actions Notifications SalesforceA Salesforce#

Log in with Salesforce

Site.com in Sandbox

Private AppExchange

Charts in Visualforce Analytics API via APEX

Mobile Communities Files Moderation Accounts and Contacts Access Private Messages Badging in Communities Knowledgeable on Topics

Feed-Items Since Record Details View

Salesforce Files Sync (Pilot)

Knowledgeable People and Endorsements Topics Autocomplete in Global Search Topics for Objects

Announcements Group Publisher Layout Publisher Actions for Groups

Salesforce1 Platform


Communities

Forecasting

Reports & Dashboards

Tasks


Knowledge

Communities


Console

Case Feed

Salesforce1 Platform


Identity

Social Customer Service

Communities

Salesforce for Outlook

Live Chat

Chat ter Connect

Files

Topics

Opportunities

Chatter

Entitlements

Website Development

AppExchange


Groups

Entitlements

Note: Any unreleased services or features referenced in this or other public statements are not currently available and may not be delivered

on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Last updated: August 22, 2013

Sell, service, market, and innovate like never before with the Winter ’14 release from Salesforce. Be productive on the go with new mobile features that allow you to connect to your customers in a whole new way.

Salesforce Console for Sales

Forecasting from Opportunity Splits Product Family Forecasting Custom Opportunity Splits (Pilot) Historical Trending Embedded Components Hiding Role Hierarchy Analytics API

Event Association Send and Add Display Multiple Contacts

Thanks in Chatter Mobile New Work.com for Salesforce Real-time Goal Updates Performance Dashboards and Leaderboards Sales Performance Rewards in Salesforce Performance Summaries in SalesforcePerformance Feedback in Salesforce

Social Key

New Chatter Mobile Follow TopicsTopic TriggersTopical Experts (Pilot)Records in Groups (Pilot)

Customizable Price Books

Reply to Questions with Email Custom Chatter Answers Page Rich Text in Chatter Answers Replies

Activity History “Like” Comments

Mobile Case Feed Social Publisher (Pilot)Social Posts in Case Feed (Pilot)

Recurring Milestones Entitlement VersioningMilestone Tracker

Automated Chat Invitations Critical WaitCustomizable Agent Name

Canvas in the Publisher (Pilot) Publisher Javascript API

Smart Article Links Plugin Knowledge One

Keyboard Shortcuts Panel Canvas in the Console Lookup Components

Recently Viewed Items

Social Key Social Key Metrics List-based Clean Report Bad Data Report as Active Clean Status API Link to Records from SearchControl Duplicate ImportsSearch API (Pilot)Match API (Pilot)

Managed Accounts Analysis

Language Filters

Analytics Subscription and Reporting Facebook Replies

Mobile Apps Targeting Scheduled Social Ads

Agent Collaboration New Agent InterfaceInline MacrosAdvanced ExportNew Reporting PlatformReply by EmailFacebook Moderation

Multi-Portal

Profile Tabs Custom Publisher ActionsCanvas in the Publisher (Pilot) Canvas in the Feed (Pilot)User Object Workflows (Beta)Branded Login PagesSearch in Setup (Beta)

Analytics API

Mobile Site Preview Visualforce Widgets HTML Import

Moderation Customizable Communities Group Digests

New Link Previews

New Chatter Mobile

Profile TabsTopic Permission SetsTopic TriggersTopics Connect for ApexSpecify Response SizeCanvas in the Feed (Pilot)

@mention Chatter GroupsRecords in Groups (Pilot)Email to Chatter Groups (Pilot)

Follow Topics Actions on Topics Page Merged Topics Topics in Global Search Topical Experts (Pilot)

Salesforce Files (Pilot)

Thanks in Chatter Mobile

New Work.com for Salesforce Recognition in Salesforce Feedback in Salesforce Coaching in Salesforce Goals in Salesforce Performance Summaries in Salesforce Rewards in Salesforce Reporting Performance Dashboards and Leaderboards

Profile Tabs Apps on Profile

Sales Cloud – Console

Sales Cloud – Forecasting & Analytics

Sales Cloud – Mobile & Social

Sales Cloud – Outlook

Sales Cloud – Data.com

Sales Cloud – Chatter

Sales Cloud – Platform

Service Cloud – Communities

Service Cloud – Mobile & Social

Service Cloud – Case Feed

Service Cloud – Knowledge

Service Cloud – Live Chat

Service Cloud – Console

Data.com

Marketing Cloud – Radian6

Marketing Cloud – Buddy Media

Marketing Cloud – Social.com

Desk.com

Salesforce Platform – Force.com Force.comFore.Force.comCollaboration

Salesforce Platform – API

Salesforce Platform – Site.com

Chatter - Communities

Chatter – Feed

Chatter – Mobile & Social

Chatter – Platform

Work.com – Mobile

Work.com – Work.com in Salesforce

Sales Cloud – Work.com

Service Cloud – Entitlement Management

Work.com – Analytics

Work.com – Profile

Chatter – Groups

Chatter – Topics

Chatter – Files

Note: Any unreleased services or features referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available.

Last updated: September 6, 2012

Touch Shared Events Customizable Sales Teams Sales Cloud Partner Communities Leads from Radian6

Analytics for Collaborative Forecasts Joined Reports on Dashboards Exportable Joined Reports Collaborative Forecasts API Configurable Forecast List Views Rep Hovers on Forecasts

Global D-U-N-S Search & Import New Customer Search Filters D&B for Leads Custom Field Mapping Opt-Out Compliance

Idea Themes Idea Moderation Branded Idea Widgets

Automatic Knowledge Filtering Sunlight Search Sharing Rules for Knowledge

Multichannel Case Management Self-Service Business Insights Desk.com for Salesforce

Connected Applications Geolocation Organization-Wide Permission Sets

Push Major Upgrades Salesforce Org Manager

Salesforce Service Communities Service Communities in Facebook Service Communities for Mobile

Social Content Social Advertising Measurement

Work.com Recognition in Salesforce Work.com Profile in Salesforce Rewards Powered by Amazon

Salesforce for Outlook Side Panel Recurring Event Sync

Insights Manager Clarabridge Link Insights Lymbix Emotion Analysis Insights PeekAnalytics Insights Solariat Insights Radian6 for iPad

Custom Hotkeys Console Notifications Saved User Sessions

Connect to your customers in a whole new way. The Winter ’13 release is loaded with new social and mobile features to accelerate your success in the cloud.

Sales Cloud – Mobile & Social


Data.com

Service Cloud – Ideas



Desk.com

Salesforce Platform – Force.com & Database.com

Visual Workflow Winter ’13 Visualforce Charting

Salesforce Platform – Visual Workflow & Visualforce

Salesforce Communities Chatter Reporting Chatter Messenger for Desktop Work.com Recognition in Salesforce

Chatter

Salesforce Platform – ISVforce

Page Breadcrumbs Site Map Links

Salesforce Platform – Site.com

Service Cloud – Communities

Marketing Cloud – Buddy Media

Work.com

Sales Cloud – Salesforce for Outlook


Floating Filters Chat Transcripts in the Feed Social Posts in the Feed Smart Email Templates Email Drafts & Approvals

Marketing Cloud – Radian6

Post Visibility Preview Links Polls

Chatter – Feeds


Last updated: May 10, 2012

Forecast Quotas & Attainment Collaborative Forecasts Upgrade Forecast Drilldown Campaign Cross-Filters Dashboard Chart Personalization Calculated Columns Joined Reports Charting Mobile Dashboards for iPad

Shared Tasks Chatter Answers in Portals Partner Portal Assets Visual Workflow Subflows

Touch (Beta)

Customizations in Case Feed Quick Text in Case Feed

Open CTI

Custom Application Components Live Agent in the Console

Knowledge Article Actions Article History Tracking Multimedia Content in Articles

Premium D&B Data Advanced Industry Search Expanded Stare & Compare Automated Match & Fill Expanded D&B North American Data

Radian6 for iPhone Social Hub (GA) Radian6 for Service Cloud (GA)

Multi-File Upload Drag-and-Drop Files Re-Post Files

Recognition Social Goals Feedback Loops Performance Summary

SMS Identity Confirmation Schema Builder (GA) SOQL Pagination

Package Install & Uninstall Scripts

Chatter Answers for Portals Facebook Sign-in for Chatter Answers Chatter Answers Email Branding Reply Promotion into Knowledge Expanded Customer Portal Objects Radian6 for Service Cloud (GA)

Chatter Messenger Chatter Threads in Email

Chatter Mobile Summer ‘12 ZIP File Import Publishing History Trash Can User Roles

Welcome to Summer ’12, where the Social Enterprise is really heating up. The latest Salesforce release is packed with everything you need to fuel your company’s success as a Social Enterprise.


Sales Cloud – Social

Sales Cloud – Mobile


Service Cloud – CTI



Data.com

Radian6

Chatter – Files

Rypple

Object Limits in Setup Recent Items in Setup (Beta)

Force.com – Administrator Productivity

Visual Workflow Subflows Force.com – Visual Workflow

Force.com – Database.com

Force.com – ISVforce

Workspaces Advanced Relationship Fields

Force.com – Developer Productivity

Service Cloud – Social

Chatter – Social

Chatter – Mobile

Site.com


Last updated: February 3, 2012

The world’s #1 sales application

Social Accounts YouTube & Klout for Social Accounts & Contacts Social Leads Visualforce for Social Accounts & Contacts Social Person AccountsSalesforce Mobile for Android

Expanded Report Filters Personalized Reports Tab Joined Reports Cross Filters Data Bucketing

Selective Sync for Outlook Email to Case for Outlook File Recommendations

Customer service for the Social Enterprise

Chatter Answers Salesforce Live Agent Social Accounts YouTube & Klout for Social Accounts & Contacts Radian6 for Service Cloud

Agent-Authored Knowledge Article HTML Editor

Case Feed Push Notifications Email to Case for Outlook

Custom-Branded Console Visualforce Console Components

B2B sales and marketing account and contact data

D&B D-U-N-S Number D&B Industry Codes Expanded Search

Social media monitoring and engagement

Social Hub Radian6 for Service CloudBitly Stack Klout Scores Summary Stack

Radian6 API

Klout Insights OpenAmplify Insights OpenCalais Insights

A secure, private social network for your business

Bookmarks Re-Post Videos in Search Files in Comments File Sharing Settings File Actions in List Views

Chatter Quick Start

Chatter Messenger (Pilot) Customer Invitations – Free Licenses (Limited Time) Smart Search Chatter Favorites Chatter Influence

Chatter Mobile for Android Tablets Chatter Mobile for iPad Spring '12

The cloud platform for custom apps

Cross-Object Workflow Dynamic Visualforce Components Smart Search Visualforce ComponentsVisual Workflow Developer Console System Overview

Drag-and-Drop Schema Builder (Beta)

Spring ’12 is loaded with new features to power your Social Enterprise transformation—develop your social customer profile, employee social network, customer social network, and product social network.

Sales Cloud – Social & Mobile

Sales Cloud – Analytics & Forecasting

Sales Cloud – Email & Files



Service Cloud – Case Management

Service Cloud – Custom Layout

Data.com

Radian6 – Social Engagement

Radian6 – Social Insights

Radian6 – API

Chatter – Social

Chatter – Feeds

Chatter – General

Chatter – Mobile

Custom Branding for Trialforce Subscriber Support Console


Dynamic Data Web to Object Selective Publish

Force.com – Siteforce

Force.com – Appforce

Force.com – Database.com

Mobile SDK Force.com – Mobile

The cloud platform for custom app development

Customer service for the Social Enterprise

A secure, private social network for your business

Navigation Shortcuts

New Chatter Search

The world’s #1 sales application

Accurate business contact data within Salesforce

Expanded Account Data from Dun & Bradstreet Flexible List Credits Export Data Saved Searches Contact Preview

Case Feed (Pilot) Social Contacts

Article Version Management (Pilot)

New Setup Experience Quick Access Menu Visual Workflow (Beta)

Chatter REST API

The trusted cloud database

Database.com Database.com SDK for Java Permission Sets Schema Builder (Beta)

Chatter for Outlook (Pilot)

Expanded Account Details

Social Contacts Customer Groups File Sharing Links

Chatter Mobile for Honeycomb New Chatter Mobile for BlackBerry New Chatter Mobile for iPhone & iPad New Chatter Desktop

Trial Branding (Beta) Partner Support Console (Beta)

Async Test API (Beta) Streaming API

Customer Groups Chatter for SharePoint Chatter Approvals Private Messages File Sharing Links Likes on Comments Quick File Sharing Inline YouTube Player Increased Follow Limits All Company Feed Hover Details Chatter Feed Sort Chatter Inline Filters Chatter Feed Search

Salesforce for Outlook 64-bit Salesforce for Outlook Accelerators Chatter for Outlook (Pilot)

Collaborative Forecasts Dynamic Dashboard Filters Mobile Dashboards Recent Reports Report Type Quick Find Reports & Dashboards Quick Find User-Based Reports

Partner Role API Permission Sets

CTI Multiple Browser Support Pinned Lists

Note: Any unreleased services or features referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services


Sales Cloud – Email & Calendaring

Service Cloud – Contact Center

Force.com – Programmable

Force.com – Security & Sharing


Chatter – Social

= Salesforce.com Community most-requested features


Chatter – Navigation

Chatter – Search


Data.com

Chatter – Mobile & Desktop

Sales Cloud – Social



Chatter REST API

Force.com – Chatter Connect

Siteforce

Force.com – Siteforce

Force.com

Sales Cloud – Data.com

Chatter – Chatter Connect

Database.com

Chatter – Email & Calendaring

In the Social Enterprise, employees collaborate easily and use social media to connect with customers like never before. Winter ’12 brings features across every cloud to help you create your Social Enterprise.

Social Files

Chatter Favorites Chatter on List Views Live Browser Updates

Salesforce Live Agent

Case Milestone Custom Layouts

The leading cloud platform for business apps

The future of customer service

Your company’s private and secure social network

Chatter Email Invitations

Recommendation Filters

Chatter Activity Statistics

The world’s #1 sales application Accurate contact data within Salesforce

Instant Account Data Dynamic Search Real-Time Data Clean

Salesforce for Twitter & Facebook

Article Permissions Article Workflow & Approvals Advanced Article Reporting Article Attachment Text Search

Chatter on List Views Social Files Chatter Desktop Files

Chatter Mobile for Android (Beta) Chatter Mobile for iPhone Chatter Mobile for iPad Chatter Mobile for BlackBerry Chatter Desktop Files

QuickFind in Setup

JavaScript Remoting for Force.com Code (Apex) Controllers Async Test Console Class & Trigger Log Filters In-Line Editing for Rich-Text Areas

Chatter Expert

Content Libraries Expanded File Filters

Outlook Task Sync New Outlook Shortcuts Cloud Scheduler Shortcut

Report Builder Accelerators

New UI for User Profiles Deferred Sharing Calculations Set Up Audit Trail

Service Cloud Console Custom Layouts Custom Sidebar Components



Service Cloud – Live Agent

Service Cloud – Contracts & Entitlements

Service Cloud – Contact Center

Chatter – Feeds

Force.com – Programmable

Force.com – Security & Sharing

Sales Cloud – File Sharing

Chatter – Groups



Chatter – File Sharing

Chatter – Invitations

Chatter – Recommendations

Chatter – Profiles

Force.com – Enterprise Search

Jigsaw





Dependent Lookups

Force.com – Form Builder

Package Upload Monitoring

Force.com – Marketplace

Simplified Identity Confirmation

Force.com – Identity & Authentication

Chatter API (Developer Preview)

Force.com – Chatter Platform

Private File Sharing File Versioning File Filters File Detail Search

Email Replies

@Mentions Live Updates Trending #Topics

Multilingual Knowledge Suggested Knowledge Sidebar Knowledge Article Number

Global Search for Service Cloud Console

The leading cloud platform for business apps

The future of customer service

Your own private and secure social network

Recommended Records

My #Topics

Group Filters Private Group Requests

Dashboard Profile Photos Chart Posts Dashboard Alerts

Chatter Mobile for BlackBerry Chatter Desktop (IT-Managed)

The world’s #1 sales application The world’s largest contact database in the cloud

High-Quality Leads Automatic Data Cleansing Data Change Updates

Chatter Invitations

Customer Success Console Trialforce Email Branding Mass User Licensing Custom Labels for Managed Packages

Criteria-Based Sharing Visual Workflow Revised Force.com Code (Apex) Governor Limits System Log Console Execution Summary Force.com Pages (Visualforce) Dynamic Binding Force.com Pages (Visualforce) Inline Editing REST API Change Sets Encryption Management Customizable Error Messages Google Chrome Browser Support Delegated Approver Email Settings Translation Workbench Import/Export

Like

Opportunity Product Sort Product Code in Quote Line Item

New Cloud Scheduler – Default On New Salesforce for Outlook – Add Email to Any Object New Salesforce for Outlook – Activity Attachments New Salesforce for Outlook – Chatter & Outlook Contact Sync New Salesforce for Outlook – OAuth

Dynamic Dashboards Report Builder – for Group, Professional, & Force.com Report Builder Filters Scatter Charts Additional Scheduled Analytics Runs Dashboard Builder Update

Chatter Triggers Chatter API Updates for Spring ‘11

Case Milestone Validation Rules

Note: Any unreleased services or features referenced in this or other public statements are not




Service Cloud – Call Center


Chatter – Feeds

Force.com – Appforce


Sales Cloud – Opportunities & Quotes

Chatter – Status Updates



Chatter – Notifications

Chatter – Files

Chatter – Recommendations

Chatter – Profiles

Chatter – Groups

Chatter – Analytics



Jigsaw

Chatter – Invitations

Knowledge Chatter

Service Cloud Console

Chatter Central Chatter Filters Chatter Recommendations Chatter Search Chatter Topics Chatter Files Chatter Analytics Chatter Email Manager Chatter Email Digest Dashboard Chatter Report Chatter Activity Chatter Chatter Desktop

Welcome to the Real-Time Collaboration Cloud

Service Cloud 2 – Now with Chatter

Article Detail API

Build and Run Your Custom Apps on Force.com

The Future of Customer Service

Cloud User Interface

Language Translation for Force.com Arabic & British English Support Record Types for Pages View State Inspector

Sites Customizable “My Profile” Page Sites Self-Registration for Person Accounts Sites URL Redirects Salesforce Single Sign-On Security Sharing Sets Parallel Processing for Sharing Rules

System Log Console

Global Search

Dynamic SLA Milestones

Comprehensive and easy to customize, the Sales Cloud helps companies manage people and processes more effectively. Your reps will get the tools they need to build stronger relationships and close more deals. Managers get real-time visibility into the team’s sales performance, plus the power to instantly make changes as the business changes.

Note: Any unreleased services or features referenced in this or other public statements are not


Real-Time Report Builder Drag-and-Drop Dashboards

Sales Cloud – Email & Productivity

Salesforce for Outlook

Salesforce Chatter is a new way to collaborate with people at work. Where the status of important projects and deals is automatically pushed to you—so you're always in the loop. With Chatter, it’s easy to know everything that's happening in your company. Updates on people, groups, documents, and your application data come in real-time feeds.

Today, keeping customers satisfied means connecting with them everywhere they turn for service, whether that’s the phone, email, or—increasingly—the Internet. The Service Cloud connects you to it all: your call center, your Web self-service community, even social networks such as Facebook and Twitter. All on a single, cloud computing platform.

Service Cloud – Chatter

Service Cloud – Call Center


Salesforce Chatter



Chatter Packages Chatter Components for Pages

Build and run customized applications using the Force.com cloud platform. Use Force.com to extend Salesforce CRM into other areas such as HR and financial services, tailor the application to match your business processes, or create a new application to address your specific needs.

Force.com – Programmable Cloud Logic

Force.com – Programmable User Interface

Force.com – Real-Time Query Optimizer

Force.com – Real-Time Web Sites

Force.com – Unlimited Real-Time Database Customizations

Sales Cloud – Opportunities & Quotes

Quotes Template Editor

Chatter – Mobile

Chatter Mobile for iPhone Chatter Mobile for BlackBerry Chatter Mobile for iPad



Documents

Salesforce Release Overview 2011 2014