Sales Standard Ops

8/2/2019 Sales Standard Ops

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Sa les & Marketing

Stand ard Op erating Proc ed ure Upda te: 08.08.08 / CO-SM-SOP-Ind ex

Hotels & Resorts Sa les& Marketing SOP Ind ex

This mate rial is cop yright p rote c ted and is p rop erty of Daniel G . Fuc hs and Ste pha n Faessler. 1

Cod e Top ic

Proc edures and Polic ies

1. CO-SM-SOP-001 Fax-Telephone Hand ling2. CO-SM-SOP-002 Sa les Tasks3. CO-SM-SOP-003 Issuing of Group Quota tions4. CO-SM-SOP-004 Issuing of Co ntrac t Rate Ag reem ent5. CO-SM-SOP-005 Sales Officer Ad ministrator Tasks6. CO-SM-SOP-006 Co ntrac t Rate Ag reement Proc ess7. CO-SM-SOP-007 Weekly Sa les Plan Proc edure

Reports

8. CO-SM-RP-001 Wee kly Sa les Report9. CO-SM-RP-002 Group Ac tion Plan-Func tion Sheet10. CO-SM-RP-003 Summary of Allotments11. CO-SM-RP-004 Sa les Ac tivity Follow-up Rep ort

Format

12. DCO-SM-FR-001 Contrac t Rate - Sample


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Sales & Marketing

Stand ard Op erating Proc ed ure Update : 08.08.08 / CO -SM-FR-001

Contrac t Ra te Ag reement - Samp le

This mat eria l is cop yright p rote c ted and is prop erty o f Da niel G . Fuc hs and Stepha n Faessler. 1

Rate Agreement

This ag reem ent is betw ee n

XXX &

Stree t 1

Country,City, ZIP

Tel:

Fax:

Agent

Contact

Position

Address

Tel :

Fax :

Email

Room Rate XXX Marke t Room includ ing Breakfast

Validity Room Cate gory Single Twin

Low Season

High Sea son

Peak Season

Add itional Contrac tual Information:

All rates listed abo ve a re published in Tha i Bah t on a pe r roo m b asis includ ing 10 % Service c ha rges, 7 % GovernmentTax.

Prices based on room incl. breakfast Extra be d is not a vailable in Supe rior room (da ybed ava ilab le) Extra b ed : THB XXX for all sea son m aximum 2 pax and ava ilab le only in Deluxe suites . Children unde r 3 yea rs of ag e : FOC including brea kfast (ba by c ot a vailable; extra b ed will be c harge d a cc ording to

list p rice s)

Children from 3-12 yea rs of a ge sha ring roo m with p aren ts in Superior (day Bed ava ilab le) with brea kfast surcha rge @THB XXX ne t. First c hild from 3-12 years of a ge sha ring room with p a rents in Deluxe is free o f c ha rge with c om pulsory brea kfast @ THB

XXX. Sec ond child from 3-12 yea rs of a ge XXX % discoun t from e xtra b ed includ ing b reakfast. Children a bo ve 12 yea rs of a ge pa y full extra be d including b reakfast. Co mp ulsory X-Mas Eve d inner THB XXX / ne t / per person . Comp ulsory New Yea r Eve d inner THB XXX / net / pe r pe rson. New Yea r pe riod require m inimum stay XXX Nigh ts. Transpo rtation to a nd from the a irpo rt @ THB XXX / net/ per pa rty.

Meals

A la ca rte brea kfast adult @ THB XXX.- net / person ( Brea kfast is serve d from 07.00 till 14.00 hrs ) A la ca rte brea kfast child @ THB XXX.-net / person Lunc h set @ THB XXX/ person / day , child ren under 12 yea rs old rec eive s XXX % d iscount. Dinner set @ THB XXX/ person / day, ch ild ren under 12 yea rs old rec eives XXX % d iscount.


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Sales & Marketing



This mat eria l is cop yright p rote c ted and is prop erty o f Da niel G . Fuc hs and Stepha n Faessler. - 2 -

Key C onditions of Agreem ent

All ab ove rates are in Thai Baht p er room pe r night fo r single a nd d oub le oc cup anc y and non-co mm issionab le. Theyare inclusive of applicable government tax and service charge. Rates quoted are applicable only to individual

reserva tions (ma ximum 5 room s). Rate s quo ted are no t a pp lica ble to individua l co mm ercial business travelers or c orporate ac co unts. The business

partner shall feature the hotel in its programs and brochures where appropriate and also include a color photograph

of the hotel.

Contract rates quoted must not be quoted unpac kaged , or place d a s net nightly rates on any web pa ge, brochureor leaflet.

Rate s offered are a pp lica ble only if reservations are ma de directly to the ho tel. The b usiness pa rtner shall under no circumstanc es offer ac co mmo da tion at the ho tel to third pa rties at rates higher

than the hotels published tariff prevailing at the time of intended occupancy.

The ho tel sha ll ad vise the business partne r of pub lished ta riff change s as and w hen these oc c ur. All information & rates offered in this agreement are strictly confidential & may not be disclosed to third parties for

wha tsoeve r reason or p urpose. The ho tel shall not b e respo nsible and shall be relieved of its ob liga tion unde r this ag reement in the eve nt a nd to the

extent the performance of this agreement is delayed or prevented by any cause reasonably beyond its control,

including, Ac ts of God , and c ircum stanc es not d ue to its fault or neglige nce .

Reservation

The Tour Op era tor sha ll direc t a ll reservations to reserva tions@ XXX.com or fa x number XXX XXX XXX. Reservations & c anc ellations must b e c onfirmed to the ho tel directly by fax, ema il or letter.

Honeymooners (Sta nd ard inclusions: Sub jec t to minimumXXX nights stays)

Welcom e Surprise Com plimentary bo ttle of XXX wine.

Comp limentary Room Policy Groups

Each group booking of fifteen (XXX) full paying rooms or more will receive one (XXX) complimentary room includingbrea kfast for the bona fide tour esco rt. Group b ookings are subjec t to a pp roval by the General Ma nag er.

Canc ellation Policy

The b usiness pa rtner sha ll notify the ho tel in writing o f any c ancellation p rior to the m inimum notic e d a tes, otherwise a la te

ca nc ellation c harge will app ly as follows;

High Sea son

o No pe nalty will be incurred if the ca nc ellation is received by the hote l up to XXX da ys prior to the sc hed uled a rrivaldate.o Ca nce llation m ad e less than XXX da ys prior to the arrival da y. Canc ellation fee eq uivalent to the c ontrac t rate of o ne

night will ap ply.

Peak Season

o No pe nalty will be incurred if the ca nc ellation is received by the hote l up to XXX da ys prior to the sc hed uled a rrivaldate.

o Ca nce llation rece ived b y the ho tel bet wee n XXX - XXX da ys prior to a rrival day, a ca nce llation fee eq uivalent toXXX % of the tota l value of bo oking w ill be c harge d.

o Ca nce llation m ad e b etw een XXX - XXX da ys be fore the a rrival day, a c anc ellation fee eq uivalent to XXX % of thetota l value of bo oking w ill app ly.

o Ca nce llation m ad e less than XXX days prior to arrival da y, XXX % of the tota l value of bo oking will be cha rged


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Sales & Marketing




Low Sea son

o No p ena lty will be incurred if the c anc ellation is received by the ho tel up to XXX hours prior of the sche duled arrivaldate.

o A p ena lty equivalent to the c ontrac t rate o f one night will be c harge d fo r ca nce llations within XXX hours prior to thescheduled arrival date.

No Show Policy

In the event that the individual or entire g roups do not a rrive, or should the client or group fail to arrive w ithout p rior

ca nce llation, the Hotel will charge the eq uivalent XXX% of the tota l value of bo oking.

Chec k in Chec k out times

Che ck in time is 14:00 hours and chec k out time is 12:00 hours (noo n). For a late check out to 18:00 hours, a XXX% charge of applicable daily contract rate applies. For check outs after

18:00 hours, one full night contract rate applies. Gua ranteed ac ce ss to room s prior to 14.00 hours ma y be reserved from the p revious evening w ith one night a dd itiona l

co ntract rate c harge. All of these fa c ilities are subjec t to ava ilab ility.

Early Chec k-Out

In the event tha t the individual or entire g roups check-out ahead of the b ooked and confirmed dep arture d ate, thehotel reserves the right to charge a penalty to the business partner equivalent to the contract rate of the full length

stay.

Pay me nt FIT

Full paym ents must be received no late r than XXX days prior to a rrival for low season, XXX days for reserva tion d uring high

sea sons and XXX days du ring pe ak sea sons, unless c redit fa c ilities have been estab lished with the Hote l.

Payment Groups

All group bo okings will be a c ce pte d subject to the fo llowing c ond itions, unless otherwise a greed and co nfirmed by the Hotel in

writing:

Positive spa ce will be bloc ked o n rece ipt of a n estimate XXX % of m aster ac co unt c harges, which is non-refundab le. XXX % of m aster cha rges must be rec eived by ho tel no la ter than XXX days prior to g roup a rrival, with the final room ing

list. The Balanc e p rior to g roup c hec k in unless c redit app roved .

Paym ents will be ma de d irec t to : XXX Co ., LtdWire transfer to : Dara XXX Co ., Ltd

Bank : Bank of XXX branch XXX

Saving Ac count No. : XXX - XXX

Bank Address : XXX, XXX XXX XXX XXX XXX

Swift Co de : XXX

Cred it Terms

Rates on this contract are conditional on payment being received by the hotel no later than XXX, XXX, XXX and XXXda ys from the d ate of invoice if cred it facilities have be en established .

In the e vent o f incorrec t b illing o r dispute d to tals, a g race pe riod of XXX da ys is extende d to fac ilitate c orrec tion andsubsequent settlement.

Where credit facilities have been approved, and there is failure to effect payment of any outstanding amount withinthe credit period, the hotel reserves the right to withdraw the credit facility and refuse any new bookings on a credit

basis until all outstanding accounts are settled.


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Sales & Marketing




Credit Terms - c ontinued

Invoicing will be in the c urrenc y of the c ontrac t. The ho tel reserves the right to d ema nd full pa yment for all outstand ing ac co unts unde r this ag reement should

de linque ncy in payme nt oc cur. Should such p aym ent not be m ad e to the hotel when requested , the hotel, at its

op tion, may c anc el your credit privilege s. In addition, where accounts are not paid within thirty (XXX) days after the billing date, a XXX % per month late

pa yment c harge w ill be assessed . In the eve nt of a d ispute d c harge, the b alanc e d ue less the d ispute d a mount is to

be pa id while the dispute d item is reviewe d w ith the hotel.

Gove rnment Tax

Rate s quo ted in this co ntract are inclusive of a pp lica ble VAT. In c ase o f a n increase in VAT or any a dd itiona l taxes, the Hotel

reserves the right t o a dd such taxes to the rates from the d ate of their imp lementa tion.

Booking Doc umentation

The hot el will provide service s to the clients on the a ge nts acc ount a c co rding to exac t instructions on b oo king d oc ume ntation

received (room lists, vouc her etc .) in the event of unc lear do cum enta tion or instructions, the c lients shall be c harged direct fo r

any such services at the published Hotel rate prevailing, and no responsibility is accepted by the hotel for any claims resulting

from this proc ed ure

Change of ownership or Management

The ho tel must b e informed in writing a t least XXX da ys prior the e ffective d ate of a ny cha nge to o wnership or ma nag eme nt.

Dispute s, ac tions or other m atte r arising

It is expressly agreed and de clared that the p roper law o f this Agreem ent is the law of Thailand a nd that any d ispute s, ac tions

or other ma tters arising hereunder shall be d etermined in a c ourt of law in Thailand in ac co rdanc e w ith the laws and

proc ed ures of Tha iland a nd unde r any all c ircumsta nc e. Leg al jurisdic tion Surattha ni Province , Kingd om of Tha iland

AUTHORIZED SIGNATORY AND COMPANY STAMP

SIGNATURE

NAME:

DESIGNATION

SINGATURE SIGNA TURE

NAME NAME:

DESIGNATION: DESIGNATION:

COMPANYCOMPANY:

ISSUE DATE: MAY 26, 2009 DATE:


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Sales Report

Date/ Year Sales Re

DAY/ TIME COMPANY NAME Market REPORT / DARA

REPORTED BY: ACKNOWLEDGED BY:

This ma te rial is co pyright prot ec te d and is p rop erty o f Da nie l G. Fuc hs and Ste pha n Fae ssler.

CONTACT PERSON/ POSITIONS E- MAIL/ WEBSITE


7/17

To : From :

Subject : Date :

Action by:

Group name :

Group Code :

Period of stay :

No. of room & No. of pax :

Name List :

Room rate :

:

Complimentary room :

Upgrades :

Remarks :

Amenities :

Welcome letter :

Check in procedure :

Welcome drink :

Action by:

* Breakfast :

Time :

Venue :

No. of pax :

Price :

* Meeting :

Time :

Venue :

No. of pax :

Price :

Set up :

* Lunch :

Time :

Venue :

No. of pax :

Price :

Set up :

Remarks :

Action by:

Charge to guest account :

Billing to Company :

Deposit :

Contact person :

Estimate Revenue : Accommodation THB

THB

THB

This material is copyright protected and is property of Daniel G. Fuchs and Stephan Faessler.

G R O U P A C T I O N P L A N

Accommodations :

Sales/Co-ordinator

Best regards, Acknowledged by:0.00

Banqueting

Total

* Payment

Meeting and F & B

FO/GRV/ENG/CHef/FB/CTM/BQ/FC/

Operator/Spa/Security/Bakery/PA CC: GM/RM/EAM


8/17

Allotment allocation summary

Room TypeLow Hig

1 Agent 01 Superior 7 14Agent 02 Superior 7 14Agent 03 Superior 7 14

2 Agent 04 Superior 7 143 Agent 05 Superior 7 145 Agent 06 Superior 7 146 Agent 07 Superior 7 14

Agent 08 Superior 7 14Agent 09 Superior 7 14

7 Agent 10 Superior 7 148 Agent 11 Superior 7 1410 Agent 12 Superior 7 14

12 Agent 13 Superior 7 1413 Agent 14 Superior 7 1414 Agent 15 Superior 7 1415 Agent 16 Superior 7 1416 Agent 17 Superior 7 1417 Agent 18 Superior 7 1418 Agent 19 Superior 7 1419 Agent 20 Superior 7 1420 Agent 21 Superior 7 1421 Agent 22 Superior 7 1422 Agent 23 Superior 7 1423 Agent 24 Superior 7 14

24 Agent 25 Superior 7 1425 Agent 26 Superior 7 1426 Agent 27 Superior 7 1427 Agent 28 Superior 7 1428 Agent 29 Superior 7 14

Total Superior 61 Updated by:Dara Villa 3 #######Deluxe 3

This material is copyright protected and is property of Daniel G. Fuchs and Stephan Faessler.

No. Company NameNo.of Room/

Year round CTR 08/09

08/09 Cut


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Ac tivity Rep ort

Date Desc ription of Ac tivity By Whom Follow up

This mat eria l is c op yright p rote c te d a nd is p rop erty o f Da niel G. Fuc hs and Stepha n Faessler.


10/17

Sales & Marketing

Stand ard Op erating Proc ed ure Upda te : 08.07.08 / CO -SM-SOP-001

Fax/ Telep hone Hand ling


Objective

This SOP sha ll ensure tha t incoming faxes and telep hone s are handled effic iently.

Procedure

Fax c hecking

Every fax-in w ill be chec ked in the m ornings. The fa x will be p roc essed to e ither the Sa les Office or to the prop erty office . Fax req uesting issuanc e of cont rac ts is forwa rded to the DoS/ Sa les Ma nage r/ Assista nt.Rec eiving of telephone

All calls a re a nswe red within 3 rings Good mo rning/ a fternoon/ eve ning, Hotels & Resorts orprop erty Sales Department, Khun (name of a ssoc iate ) spea king, how ma y assist you?

General enquiry is immediately given to the sa les office. Urge nt reservations req uired are noted d own and conta c ts are c onta c ted by the Sales office. Roo m reserva tion calls for FIT c lient s a re p rocessed to the Hote ls/ Resort Reserva tion

Department.

Samp le flow cha rt as the fo llow ing:

Chec king of roomavailability

Reserve/Book/Confirmthrough Hote ls/ Resorts

RSVN

Goodmorning/afternoon/evening

Dara Hotels & Resorts or(nam e o f DHR prop erty), how

may assist you?

Only information is required

FIT Reserva tion is

required

Write d own d ate, name ,room type , offered rate and

policies

Reserve the roo m

Prov ide Hote l/Resort

informa tion, CDs, brochures

etc.

Sa les line

Hotels RSVN line


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Sales & Marketing


Sa les Tasks


Scop e o f Work

Weekly sa les p lans, day to day sa les visits and sa les reports. Presents and provide s informa tion to c lients by foc using o n FIT s/ GIT s and Ag ents on C orpo rate

accounts, Emb assy & Airlines with pote ntial.

Responses to correspond enc e inc lusive of quo ta tions as req uested . Classifies categ ory of c lients and p rep ares a suitab le sales p rop osal for each categ ory. Attend s ma jor promot iona l events, oversea trad e shows to p romote and ge nerate sales. Establishes and maintains files on all major accounts. Ensures awareness of the competitors activities at all times.

Plans and exec utes sales trips to a ll ma jor ma rket a rea s and rep orts to the OwnersRep resenta tive/DoS/ GM o n new po tential market a rea s that should be covered.

Responsible for dissemination o f sales and related informa tion to other departme nts asappropriate.

Expands account ba se, a nd a lso stays in c lose relat ion with a ll existing a nd future business. Ensures tha t a ll req uests and follow -ups of c orrespond enc e a re p rom pt ly hand led. Hand les c lient c omplaints; req uest, enquire a nd co-ordinate with all dep artments conc erned . Hand les telephone enquiries and sched uled ap po intments, view ing c orporate a cc ounts and

walk-in requests, inc luding Tour operato rs.

Performs any o ther duty a ssigned by the M ana gement .


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Sales & Marketing


Issuing of G roup Quo ta tions


Objective

This SOP is to ensure tha t a ll contrac ts a re sent to a ll releva nt p arties as soo n a s possible.

Dep artments Involved

Sales &Marketing/ Reservat ions/ Front Office / FI Dep artment/ F&B

Procedure

Sales Ma nag er prepa res all group quo ta tion rate s ba sed on a pp roved rate struc ture a ndinstruct ions of O wne r s Rep resenta tive/ MD/ DoS/ GM.

Sales Ma nag er submits cont rac ts to the c lient in PDF forma t w ithin 24 hours via e ma il or fax withc opy to a ll dep artments c oncerned.

Sales Ma nage r follow s-up and inquires feedba ck within 3 da ys the quota tion has be en issued . If the c lient a grees with the rate, signe d quo ta tion is to b e sent b ac k/returned by m ail/ ema il/ fax

to the Sa les Ma nage r.

Sales Manag er sends the original quotat ion to a ll dep artments conc erned fo r follow-up a ndfiling purpose.


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Sales & Marketing


Issuing of Contrac t Ra te Agreement

This mat eria l is cop yright p rote c ted and is prop erty o f Da niel G . Fuc hs and Stepha n Faessler 1

Objective

This SOP is to ensure tha t requests for cont rac ts a re ha nd led efficient ly and in the c orrec t w ay.

Procedure

Contrac t requests sent b y email/ ma il/te lep hone o r fax a re fo rwa rde d to the Sales Mange r. Sales Ma nage r classifies the ca tego ry of c lients and prep ares a suita ble sa les prop osa l for eac h

category.

(Wholesa les rate A, B or C, Inte rnet rates A o r B, Emb assy rate , Airline rate etc .)

Afte r c lassifying the suita ble rate for eac h compa ny, Sa les Ma nage r forwa rds rates/ p rop osa l tothe Administrative Assista nt o r Sa les Sec reta ry to issue the cont rac t b y using the form o f eachcategory.

Ad ministrative Assista nt subm its doc ume nt to the Sa les Ma nage r for proof-rea d. Sales Mange r signs the C ontrac t o f Rate Agreement a nd forwa rds it to the O wners

Representative/MD/GM for Co-signature.

Sales Ma nage r and Ad ministrative A ssista nt d istributes the rate agreem ents to the c lients eitherby fax or ema il.

Ad ministrat ive Assista nt follows-up w ithin 3 da ys of d istribution.


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Sales & Marketing


Sales Offic er Ad ministra to r Tasks


Scop e o f Work

Chec king of Fax

Every fax in will be sta mp ed FAX IN & DATE . Every fax out will be sta mped FAX OUT & DATE . Chec king o f fax every morning, forwa rding to the respe c tive person/ de pa rtme nt. Forwa rds reservat ion/booking req uests to the Hote ls/ Resorts Reservat ion Dep artment with

follow-ups.

Forwa rds Contrac t Rate Agreement requests to the Sales Ma nage r to c lassify a ll suitab lerates.

Telep hone Handling

Answers a ll ca lls within 3 rings. Answe rs a ll ca lls with its approp riate g ree ting as per co rporate ma nua l. Hand les a ll ge neral informa tion inquiry. Forwa rds reservat ion/booking req uests to the Hote ls/ Resorts Reservat ion Dep artment with

follow-up.

Issuing o f Contrac t Rate Agreem ents

Afte r rec eiving fa x of Co ntrac t Rate Ag reement req uests, forwa rds doc uments to the Sa lesMa nage r to c lassify suita b le rates.

Issuing of Co ntrac t Rate Ag reements Prep ares Contrac t Rate Agreem ents for the DOS/ Sales Ma nag er etc ., for authorizat ion. Distribute s Contrac t Rate Agreeme nts to ag ents/ compa nies. Follows-up o n signed cont rac ts within 3 da ys of d istribution. After rec eiving, signed c ontrac ts from ag enc ies/ compa nies, are forwarded to the

Hote l/Resort.

Creation of folders for eac h travel ag ency/c omp any. Filing o f the signed contrac t a nd all correspo ndence o n one side , follow-up/ ac tion sheet

for this age nt on the othe r side o f the sam e folder.

Fling of hanging files, separated by categories; wholesale/ website/ corporate/ airline/embassy.

Filling o f doc uments and Cont rac t Rate Agreements in alpha be tica l orde r. Every ac tion is noted and to b e follow-up on the a c tion sheet w ith signa ture a nd d ate . Upd at ing of c ontrac t list in the da taba se in alpha be tica l order.

Filing

Files faxes, rates, docume nts etc . sep arated by (ra te) c a teg ories.


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Sales & Marketing


Sales Offic er Ad ministra to r Tasks


Controlling of o ffice exp enses

Checks office supp lies, orders and req uested / new supp lies. Co llec ts all rec eipts. Advanc es pa yment a s ap propriate (telep hone b ills, elec tric ity etc ) Clears rec eipts every end of the m onth w ith the FI Department

Prepartion of outgo ing Correspondenc e

Prep ares all do cume nts for the DOS/Sa les Ma nage r. Follow s-up o n sent doc ume nts.

Others

Hand les all othe r ad ministrative tasks in the office. Follows-up on any other tasks assigned b y the DOS/ Sa les Ma nager


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Sales & Marketing


Co ntrac t Ra te Ag reement Proc ess


Fax has arrived

Reservation from Agent Othe r do c ument Contract Rate Agreement

Request

Sending of Reserva tion fa x to

property

Acknowledge of Reservation

Follow up on reservation rec eived

Sep arated b y ca tego ry

FINISH

FINISH

Forward to the DoS/Sales Manag er

(to quo te a suitab le rate)

Issue o f Contrac t Ra te Ag reemen tafte r ap prova l by the DoS/ Sales

Manager

Prepa ring of Co ntrac t Rate

Agreement for authorization andsignature

Send ing of Contrac t Rate

Agreement to ag enc ies by

fax/mail

Follow-up o n a ll Con trac t Rate

Agreements

Filing o f returned , ap proved

Contracts, followed by forwarding

of c op ies to a ll Departments,

upda te of da taba se

FINISH

Chec king of incoming fax


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Sa les & Marketing

Stand ard Op erating Proc ed ure Upda te: 08.08.08 / CO -SM-SOP-007

Wee kly Sa les Plan Proc edure

This mate rial is cop yright p rote c ted and is p rop erty of Daniel G . Fuc hs and Ste pha n Faessler. 1

Objective

The p urpose o f the w eekly sa les plan and rep ort is to e stab lish a w eekly, forec asted ac tion p lan for all

sales ac tivities conc erning p rospe c tive travel agenc ies/ comp anies/ corporate a ccounts which a re to

be ac quired.

Procedures

Sales Ma nage r/ Assista nt Sales Ma nage r submits the p lan for the follow ing week and therep ort of the p revious week to the Gene ral Mange r.

Remarked requirements/complaints from travel agents are added in the Report Formwith comp any name/ contac t person/ position/ contac t deta ils/ telephone/ fax andema il/ comm ents with follow-up.

Ad ministrative assistant/ Ad ministrative officer subm its the we ekly rep ort to the SalesManager.

Sales Ma nage r collec ts a ll rep orts and send s it to the Gene ra l Ma nage r by email on thefirst d ay o f we ek.

Follow-up on the Ac tion/ follow-up column in the report (if a ny), by either Sales Manag eror Assistant Sales Manager.

Documents

Sales Standard Ops