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Ten questions to ask every moving company

Moving You Down the Street or Around the Globe

Ten questions to ask every moving company

1. How long has your company been in the relocation industry?2. Can you provide references?3. What licensing and insurance do you have and can you provide documentation?4. What types of moving estimates do you offer?5. How do you charge for moves? 6. How will you protect my home? 7. How will you protect my belongings? 8. Do you have workers compensation insurance? 9. What is your claims process?10. When will my shipment arrive?

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1. How long has your company been in the relocation industry?

Ace was started in 1968 by Reg Lammers and has run continuously since. Now his sons Larry and Dan run the company.

Reg and Larry in 1965 Larry and Dan Lammers

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1. How long has your company been in the relocation industry?

•Since 1968 we’ve moved over 300,000 people•We conduct about 14,000 moves each year•We hold a seat on the Atlas board of directors•We are the 5th largest agency for Atlas Van Lines•We have 9 locations nationwide•We conduct moves for the DOD, Dept of State and other government agencies, plus several high profile Fortune 500 companies•We have between 80-100 Ace trucks on the road during the year. •We haul 90% of our own shipments.

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2. Can you provide references?

Absolutely. The best way to see our references is on our website www.acerelocation.com under Reviews.

We have thousands and thousands of happy customers, what you’ll see there are some of the best and most recent testimonials we’ve received.

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3. What licensing and insurance do you have and can you provide documentation?

Ace is fully licensed with the US Department of Transportation (DOT) and the Federal Motor Coach Safety Administration (FMCSA) license #1052359 and carry $1 million of liability insurance with $5 million liability umbrella coverage per occurance.

Insurance certificate available for review.

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4. What types of moving estimates do you offer?

Depending on what’s better for the customer and the situation, we offer either “Binding” , “Bottom-line Discount” or “Assured Price Protect”.

We will never hold your belongings hostage due to charges we added at the last minute like some moving companies will.

Note: a reputable moving company will and must come to your home to do a survey – do not accept an over-the-phone estimate.

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5. How do you charge for moves?

Interstate (across state lines) and long-distance intrastate moves are calculated using the weight of your belongings and the distance they are traveling. Some additional charges may exist for extra trucks, crews, special needs or if storage is required. Local moves (within about 50 miles) are calculated by the number of men and trucks multiplied by the number of hours it’s going to take to complete the move.

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6. How will you protect my home?

We use all modern methods of home protection: •Floor protection•Door jamb protection•Wall protection•Banister protection and other special needs

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7. How will you protect my belongings?

Our packing methods and material are superior to many others.•Crating•Dishpacks•Shrink wrapping•Quilted moving pads

•Kraft paper pads•Foam & bubble wrap•And more…

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8. Do you have workers compensation insurance?

Absolutely. Most full-service movers do, beware of anyone who doesn’t.

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9. What is your claims process?

If anything were to happen we would work with you to ensure you are fully compensated to the degree of your coverage and our liability. If your move is over state lines then Atlas Van Lines would handle your claim but Ace Relocation Systems would be involved.

Ace’s packing claims liability ratio is a very low 1.6% and cargo claims liability ratio of 2.36%($16.00 per $1000 of all packing revenue and $23.60 per $1000 of all interstate hauling revenue.)

Source: Atlas Van Lines World Class Performance Evaluation

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10. When will my shipment arrive?

This is the trickiest question of them all. It depends on many factors including:•Availability of trucks, drivers and crews•Time of year•Distance•Size of the shipment

First we will give you a delivery window based on the Transit Guide, your needs and the above factors. We will keep you informed of the exact date as it draws closer, and you will be contacted 24 hrs prior to the delivery date.

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•We do extensive background checks of our employees and crews, including regular drug testing•The experience of our staff and crew is among the best in the industry•We have an average of 50,000 sq. ft. of warehouse space per location•We are part of the vast Atlas World Group network and are able to reach virtually every country in the world•We have no unresolved complaints through the BBB•We win multiple annual quality awards from Atlas and other organizations•We are a van line within a van line

11. Bonus answers

Milton M. Hill Quality Award

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There are such things as “rogue movers”, they’re very bad. How to spot them:

1. Won’t come out to your home to do an inspection; will only do it over the phone2. Asks for large deposits before the move3. Won’t give you a copy of “Your rights and responsibilities when you move” document4. Doesn’t have a local facility with trucks (be careful, they can have an address that is just a P.O. box)5. Doesn’t have the proper local and federal licensing 6. Offers “blanket insurance” (and not true moving industry “valuation”)7. Get recordings when you call during normal business hours 8. Won’t let you come visit their location9. Use trucks that don’t have their company name on them

There are good videos about these topics on YouTube, look for Movers.com’s channel.

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S o Why Trus t Us with Your L ife’s P os s es s ions ?

Trustworthy

Responsible

Uncompromising

Stable

Thorough

You’ll be handing over everything you own to a moving company, make sure it’s the right one.

Accountable

Committed

Excellence

= Peace of Mind