8/6/2019 SALES MANGER or SALES or CUSTOMER SERVIVE MANGER
1/2
William A. Rocks33 Cadbury Pl.Naugatuck, CT
06770203-528-1861e-mail: [email protected]
Qualifications Summary:Results-driven sales professional with
over 20 years of direct sales success. Outstanding communicator who
excels at relationship-centered sales. Well-organized,
self-motivated and enthusiastic. Independent and adaptable, with a
keen attention to detail. Strong advocate of teamwork, performance
excellence and continuous improvement.
Experience:1/2005 - 12/08 Director of Inside Sales/ Consumer
Support
Shelterlogic - Manufacturer of all weather shelters.Watertown,
CT
* Combined separate sales and customer service departments into
one customer support team resulting in a 75% increase in sales from
2005 to 2008.* Set quotas, designed commission structures, and
developed incentive programs.
Also developed sales training programs to overcome objections
and improve closing techniques.
* Negotiated contracts with government agencies, both state and
federal.* Performed administrative requirements including order
review and monthly reports.* Developed dealerships for resale and
distribution of our product.* Managed and directed our
participation in numerous trade shows bringing our product to the
attention of the Big Box stores.
2/93 - 1/05 Sales Consultant/Export ManagerCover-It All Weather
Shelters
West Haven, CT* Responsible for worldwide sales of portable
shelters and greenhouses to commercial, government and residential
accounts.* Initiated, developed and managed a successful export
program, with annual gros
s sales of over 5 million dollars.* Designed and implemented
training programs and seminars on product knowledge and sales
technique.* Consistently ranked as a top three sales performer on a
team of twelve.
12/91 - 2/93 Operations Manager/Account ExecutiveTie Systems
Inc.
Shelton, CT.* Initiated sales and installation of business
telephone and voice mail systems.* Assisted customers in
determining the most cost effective system to meet their
needs.* Educated customers and trained their employees on the
use of their new system.
7/85 - 12/91 President and CEOTelecommunications Engineering
Specialists, Inc.* Owner/ operator of a small interconnect
company.* Sold, installed, programmed and maintained various
telephone and voice mail systems.
8/83 - 7/86 Technical Service EngineerTie Communications,
Inc.
* Provided technical assistance and customer support to
nationwide customer base, including interconnects, regional Bell
companies and distributors of Tie manuf
